8/14/2019 Rapid Training Content Creation for Enterprises

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  Confidential and Proprietary 1

Epiplex 500

Rapid Training Content Creation

StratBeans Consulting

www.stratbeans.com

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Content

Introduction Epiplex Customers

Customer Benefit Realised

How Epiplex Works

Enterprise Problems Tackled With Epiplex

Cost Savings

Quality Improvements

Operational Benefits Summary

Contacts

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Epiplex Introduction

Epiplex is Enterprise enabling platform for processcapture and training content generation

About 250 among Global 1000 companies use Epiplex Captures all windows based application systems

• Including Web /Java / Desktop/ Mainframe applications• Cirix Application

• VDI Applications

Auto-generated Documents contain all process steps• Flash, MS Word , HTML format , .ppt, XML , .pdf 

Interactive Audio/ Visual simulations mimic the actualprocess• Show / Guide Modes provide interactivity

• Assessment Mode evaluates process understanding

Workflow Modeler allows process modeling

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Epiplex Customers

WNS, Royal Bank of Scotland, Genpact, Infosys, Wipro,Congizant, HCL and EXL services are BPO/ KPO clients

adopting Epiplex

About 250 among Global 1000 Co.s

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Customer Benefits Realized Hartford, a large P&C insurance company used to deploy

separate training applications

• Mostly, subject matter experts developed the documentations

• They are saving over $1M a year by avoiding deployment

costs and saving 80+% time using epiplex development tools

Aetna had wide variation 100-200%, at claims processing

centers.

• Although they have many management tools, but they could

not identify the root cause of the variation.

• They are using Epiplex software to capture, in detail, how the

claims processors are doing their jobs to identify the root cause

of poor performance.

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How Epiplex Works

MODELING:• Process Workflow Model can be drawn for target process

CAPTURE:• SME demonstrates the target business process

• The process and underlying operating system traffic is capturedautomatically

• Voice instructions captured along with screen activity

EDITING:• Sticky notes callouts etc can be attached to screen images

• Voice annotations can be added to steps

• New steps may be added, existing ones modified or deleted

GENERATION:• Three types of outputs( Documents, Simulations, Cue Card)

• Self paced training modules/ elearnings and SOPs are created

CONTENT AGGREGATION:• Stitch all the various types of content with business logic

• Use case models and branching and looping to integrate content

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Enterprise Problems Tackled

 With Epiplex

Ensuring Consistency in performance

Attrition Proofing

Replicating Best Practitioners PerformanceEnterprise wide

Improving quality of Training content

Training Large Teams repeatedly

Reducing Cost of training

Reducing Cost of Assessment

Better utilisation of SME time

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Cost Savings

Reduction in Time and Cost of Training and Support,

by 50-70%

SMEs time used more efficiently/ productively

In lesser time more elaborate documentation would

be possible with better annotations

Training time goes down substantially

Similar audio visual content requires expensive flash

programmers

The total transition cycle time is reduced

Total T&L cost reduced by improved knowledge

transfer and lesser travel required during transitions

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Quality Improvements

Templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can

be recorded Guided feedback in Simulation reinforces correct

path understanding in the business process Simulations help in benchmarking the best

performer performance Associate performance goes up due to better 

assimilation of knowledge and skills in thesimulated environment

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Operational Benefits Three levels of support is provided 24x 5 17 languages supported Minimal training for deployment

•Epiplex is well suited for business users, minimal technical skillsneeded

Collaborative environment for content development Deployed content on the web

Complies with SCROM and AICC standards andtherefore can be integrated into 3rd party learningmanagement systems (LMS)

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Summary

Epiance performance solutions and capture agent

dramatically reduce cost to develop and improve

quality of people/ process performance

Epiance technology is proven across a wide range

of customers, applications, processes, and

configurations and can be used with confidence

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ContactStratBeans Consulting

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episupport@stratbeans.com+91 9899970269

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