RAPID RESPONSE REFRIGERATION & HVAC SERVICE

+30+

years in business

(Formerly Quantum Technical Services)

60Multi-product

specialist technicianssupporting national customers with multiple sites throughout Australia

National presence

We have office and warehouse facilities in all principal cities

National service

We visit every major town and city on a scheduled basis

Quality staff

We have well-trained, experienced staff, who are customer-focused

Quality systems

We have excellent technology and software support systems

Tecair is a refrigeration and air conditioning service company with a 30 year history. We cover just about everything to do with the technical alteration of air temperature, which is where we get our name.

As a team of skilled technicians, our people are the soul of our business. We foster their passion for problem solving and encourage accountability. It’s a governing ideology all our technicians should be working by:

1 WE OWN IT

Treat each job and client as if it’s our mum (mum it)

2 WE SAVE IT Fix it first time and save the day. We’ll be the

problem solvers you need us to be.

3 WE TECH IT We use our technical skills to solve problems others can’t. To do

this we need to keep building knowledge and skills every single day. We share it and pass it on to apprentices and younger colleagues.

Another way we increase our value offering is by continually improving our systems and the technology we engage with for both; (1) our efficiency and (2) the betterment of your business.

In addition to expert servicing of equipment, clients also draw on our capabilities with new equipment installations. This extends to cold rooms, refrigeration and small split systems, through to large chillers and associated ducting in major construction projects.

Accountability is at the centre of great service. So if at any time I can assist, then please ask for me personally. All forms of client feedback, good and bad, are welcomed and are helpful toward the goal of constant improvement.

Richard Matthews

CEO (Head coach) Mobile 0422 001 440 Email richard.m@tecair.com.au

Tecair are the rapid responders in Refrigeration and Air Conditioning servicing.

24/7SERVICE

Trusted by 40+ global and national brands

To be the best at what we do means continuously raising the bar on the performance, efficiency and

the value we bring to your business.

70STAFF

You should not pay twice for works that should have been rectified on the first visit. Our pioneering service guarantee offer ensures you’re covered.

AIR CONDITIONING

Tecair is the preferred choice for air

conditioning servicing and maintenance for

over 5,000 client sites across Australia.

We understand you want worry-free HVAC. Regular scheduled

servicing is the only answer for avoiding equipment breakdown

that can impact your business. We offer AS 3666.2 and

AS 1851.6 compliant maintenance programs.

Accurate and reliable refrigeration without

breakdowns can make or break a business,

especially in the heat of summer.

Tecair understands refrigeration - we have

been installing, servicing and maintaining

commercial fridges, cool rooms, freezers

and open display cases for over ten years.

REFRIGERATION

To meet requests from both our

corporate and government clients,

Tecair’s extensive list of national brand-

name clients can not be published.

However, a confidential list and contact

references are available upon request.

On-site data capture

softwareeliminates paperwork

costs

View historical

service data for your assets

with Tecair’s Customer Module

MULTI PRODUCT SPECIALISTS

• Commercial Fridges • Chillers

• Cool Rooms • Exhaust & Ducting

• Display Cases • Post-Mix

• CO2 Monitoring

CAPACITYTecair has a long standing proven capacity to meet the needs of an extensive range of clients.

Industries we work with include:

Hotels, accommodation, food and beverage

Restaurant and Fast Food Chains

Cold rooms and storage

Freezers

Clubs & Recreation

Facility and Property Management

Shopping Centers, supermarkets and retail

Hospitals and Aged Care Facilities

Service Stations and convenience stores

Councils (Local Government)

State & Federal Government Dept’s and Utilities eg Prisons

Education including Schools, Tafe’s, Universities and not for profit.

Office and Industrial Facilities

Equipment serviced and installed includes

Refrigeration Air conditioning Other

Cold Rooms

Split Ducted

Ventilation Fans

Freezer Rooms

Fan Coil Units

Misting Machines

Benchtop Freezers

Air Handling Units

Temper Valves

Commercial Fridges

Heat Pumps

Post Mix

Ice Machines

Package Units

Co2 Monitoring

Remote Temperature Monitoring

VRV Units BMS

Evaporative Cooling

Beer Systems

Ducting Extraction Systems

Chillers Fire Dampers

Wall Splits

Temporary Water Towers

Boilers

References are available on request.

Tecair has an annual turnover of approximately $13M (2019) and has demonstrated capacity, with many

completed large projects in excess of one million dollars.

HVAC+R EXPERTS

Our core competencies are in the

service and installation of commercial

refrigeration and air conditioning.

Tecair’s internal processes deliver

industry-leading service and

asset management solutions

for multi site national clients.

Tecair offers clients a tailored and

managed preventative maintenance

program for your HVAC+R equipment.

It incorporates life cycle analysis

and planned capital upgrades,

plus monitors all maintenance

activities, with asset management,

invoicing with our unique automated

customer reporting program.

1. We’ll help reduce your downtimeTecair’s unique service offering helps clients minimise their breakdown related downtime and avoid the cost of after hours call outs. Ask us how our approach to properly maintaining your equipment makes it cheaper to run.

2. Dedicated project managers and person-to-person relationshipsWe assign you a dedicated project manager and full time administrator from your state. And as a family business with a national footprint, our culture still remains. We are team-focused and make it a point to know our clients personally.

3. We meet all safety requirements for your siteOur safety methodology is second to none.

3. Supporting you 24-7, 365 days a year.Receive nation-wide service and access to our 24/7 call centre. Our national coverage also means we can service many regional sites through our partner network.

5. Smart use of leading edge technology Tecair technologies provide benefits to customers in; engineering services design, installation, and maintenance.

6. Tecair conducts self-audits for quality controlOur managers and supervisors are required to audit our technicians work at your site.

7. Our custom reporting capabilities bring valuable information for management. Most clients enjoy our quarterly reporting. Ask us about the benefits of performance / KPI reporting.

Management reports are available and not limited to:a. Response times by job typeb. Number of jobsc. Spend by periodd. Assets by type and their status

(ie pass / fail and test readings)e. Open jobsf. Open quotesg. Maintenance schedulesh. Breakdowns by state and / or site

Our system also integrates with ZapierIf automatic feeds is an option for your system.

8. Automated job creation for greater cost efficiency With Datafeed you can setup your system to email our system with work instructions or PO’s. This will automatically generate a job in our system, avoiding the cost of human intervention and triggering virtually instantaneous responses.

8 more reasons

why more businesses are relying on Tecair

Hotel rooms serviced annually

9,000+

14,000+ JOBS PER ANNUM

NATIONALLY

1. DA19 HVAC&R Maintenance by AIRAH (link to DA19)

2. HVAC Hygiene - AIRAH Best practice guidelines.

3. DA15 Air filters4. DA17 Cooling towers5. DA18 Water treatment6. DA26 Indoor air quality7. AS3666 Air handling

and water systems of buildings - microbial control

a. AS3666.2 Operation and maintenace.

Primary standard for HVAC maintenance.

b. AS3666.1 Design, installation and commissioning

c. AS3666.3 Performance based maintenance of cooling water systems

8. AS1851 Maintenance of fire protection systems and equipment.

9. AS1668 The use of mechanical Ventilation and Air conditioning in buildings

a. AS1668.1 Fire and smoke control in multi compartment buildings

b. AS1668.2 Mechanical ventilation for acceptable indoor air quality

10. AS1324.1 & 2 Air filters for use in general ventilation and air conditioning.

11. AS4254 Ductwork for air handling systems in buildings

12. AS4508 Thermal resistance of insulation for ductwork used in building airconditioning

13. AS1677 Refrigerating systems Safety requirements for fixed applications

14. AS3000 Electrical installations

15. AS3653 Boilers - Safety Management combustion and other ancillary equipment.

16. AS3008 Electrical installations - Selection of cables

17 AS3873 Pressure equipment - Operation and maintenance.

18. AS3788 Pressure equipment - in service inspection

19. AS1470 Health and Safety at work. Principles and practices.

20. AS1891.4 Working at heights

21. AS5034 Installation and use of inert gases for beverage dispensing

22. NCC – National Construction Code of Aust, Class 2 & 9 Buildings 2012

23. Building Code of Aust, Vol 124. Local electrical

requirements

Importantly, Tecair staff are:

1. White Card accredited;2. Deemed competent and

able to work safely at heights in accordance with AS1891.4;

3. Competent and able to perform risk assessment and complete JSA for fall prevention, plant and other general hazards;

4. Required to wear Personal Protective Equipment (PPE) to maximise their own safety on site.

Perfomance to a standard

Tecair certifies that all works will be completed to

Australian Standards

Priority levels Description Examples

Guide* Response

Time (Hrs)

1AEmergency

Any situation which leads to the building being evacuated (Gas odour, Fire, Leak, Flood, Loss of power). Life or immediate injury threatening situationPossible prolonged site closure and requires interventionAny event which compromises security (broken window, unlockable door)Structural problems with the buildingHeat events

HospitalsNursing homesChild care+40 degree days ≤ 4

2AUrgent Priority

Refrigeration breakdown. Loss of stockWater Leaks and spillsPlumbing problems (sink / toilet)

KitchensRestaurantsCold storage ≤ 8

2BUrgent Priority

Relate to human comfortA/C breakdowns. Events that may reduce operational efficiency, but does not prevent work continuing

RetailHotelsOfficesWarehousing

≤ 24

Refrigeration Air conditioning

• NOTE: Metro response times are a guide and can vary depending on availability, work load and time of call.

SERVICE INFORMATION

3Preventative maintenance

Tecair aims to be the

FASTEST RESPONDING

HVAC+R SERVICE

TimingWherever possible Tecair will:

React to priority levels 2B or higher, same day.

Prioritise preventative maintenance work above irregular client work.

Hours (typical)Standard hours 7:30am - 4:00pm daily.

‘End of Day’ after hours from 4:00pm or at the end of the technicians working day.

After Hours Outside standard working hours.

After hours‘End of day’. Time and a half

If a service request comes in late in day or we are fully booked and you require same day response, Tecair offers “end of day” rates. Rates are after hours rates but there is no 4 hour minimum as our technician is already on the road.

After hours (standard)This is where a technician responds from home. Examples include weekends, evenings or early mornings. There is a 4 hour minimum payable to technicians so we charge a call out fee plus 3 hours to cover pay requirements under the Award.

Preventative maintenanceScheduled in advance and Tecair will always try and stick to the same day each month with the same technician. If changes are made then all efforts will be made to communicate changes and reschedule at a suitable time. You will only be charged for the time our technician is on your site. You will not be charged an additional call out fee for our technician to return to site to continue your preventative maintenance.

Barcoding and asset tracking

All Tecair equipment is tagged and barcoded. This allows all

parties to identify all equipment onsite plus to monitor service

during the Defects Liability Period (DLP) period.

Asset tracking program:

1. Location2. Site Location3. Make4. Model5. Serial Number6. Description7. Condition rating

(Excellent to poor)

8. Expected life in years (see your capex requirements in advance)

9. Gas type (Track your gas for sustainability reporting)

10. Gas kgs

Online client portal

All Tecair customers have access to our online portal. Here you can securely access all your

maintenance records such as:

1. Invoices, credits, payments, statements and

account outstanding

2. Job reports and pictures

3. Asset reports, status

4. Open / current and upcoming jobs

5. Open quotes

6. Maintenance history by site or asset

7. Certificates such as fire and annual maintenance.

INSURANCE DETAILS All documents available on request.

TYPE INSURER POLICY NUMBER SUM INSURED EXPIRY DATE

Public & Product Liability Chubb 01CL542069 $20,000,000 30/6/2020

Professional Indemnity Pacific Indemnity 0202-ENG-I-0015684 $10,000,000 30/6/2020

NSW Workers Comp Icare 105114701 As required by law 30/6/2020

VIC Workers Comp EML 11286334 As required by law 30/6/2020

QLD Workers Comp Workcover Queensland WAB051128551 As required by law 30/6/2020

SA Workers Comp Return to Work SA 20992707 As required by law 30/6/2020

WA Workers Comp QBE PE1874989GWC As required by law 30/6/2020

LICENCES AND ACCREDITATION All documents available on request.

State Name Number Expiry date

VIC VIC Refrigerant trading Authorisation AU21076 3/7/2021

NSW NSW Refrigerant trading Authorisation AU12849 7/7/2021

QLD QLD Refrigerant trading Authorisation AU35545 17/7/2021

WA WA Refrigerant trading Authorisation AU28319 19/11/2019

SA SA Refrigerant trading Authorisation AU27930 17/10/2021

QLD QBCC 1213980 2/2/2021

QLD Restricted electrical contractors license 67628 18/12/2019

NSW NSW Dept Fair Trading Contractor Licence 177587C 8/9/2021

National CMS 005262 29/7/2020

National Avetta 250008924

GENERAL COMPANY

INFORMATION

SALES, SERVICE, OFFICE & WAREHOUSE

SERVICED SITES

GROWTHFrom humble beginnings in 1987 Tecair has grown to 70 full time staff across NSW, VIC, QLD, WA and SA with hundreds of installations and service clients.

Tecair is a market leader.

TECAIR SALES IN AUSTRALIATecair sales are based in Sydney, Melbourne, Brisbane, Perth and Adelaide.

Our high quality technical team is available nationally and also at a state or local level. National coverage gives us flexibility and scale to provide tailored multi-site customer care across state and regional offices.

ARC Trading License Numbers:

NSW AU12849

QLD AU35545

SA AU27930

VIC AU20176

WA AU28319

STATE State Service Co-ordinators State Manager or Service Manager

NSWKristy Price Mobile 0438 092 125 Email kristy.p@tecair.com.au

Pete Hennessy Mobile 0405 199 549 Email pete.h.c@tecair.com.au

QLD / NTCarol O’Shannessy Mobile 0438 092 146 Email carol.o@tecair.com.au

Mick Atholwood Mobile 0419 975 325 Email mick.a@tecair.com.au

VIC / TAS / SA

Michelle Budd Mobile 0419 049 469 Email michelle.b@tecair.com.au

Chris Todd Mobile 0438 092 131 Email chris.t@tecair.com.au

WA Shuvon Bruce Mobile 0413 830 921 Email shuvon.b@tecair.com.au

Damien Shepperbottom Mobile 0429 602 198 Email damien.s@tecair.com.au

National

National Account Manager Matt Henderson Mobile 0419 443 109 Email matt.h@tecair.com.au

CEO Richard Matthews Mobile 0422 001 440 Email richard.m@tecair.com.au

BRANCH OFFICES

NSW HEAD OFFICE

1/30 Glendenning Rd Glendenning NSW 2761 Tel: 02 9056 9973 Email:sales@tecair.com.au

VIC 5/15 Howleys Road Notting Hill VIC 3168 Tel: (03) 9068 0922

WA 4/34 Fallon Rd Lansdale WA 6065 Tel: 08 8445 8097

QLD 11/15 Corporate Place Hillcrest QLD 4118 Tel: 07 3186 2182

SA 1/5 Tooronga Ave Edwardstown SA 5039 Tel: (03) 9068 0922

Nationally you can phone us anytime, even after hours. 1300 954 700 Email service@tecair.com.au

PLANT AND EQUIPMENT All plant and equipment is kept on our asset register

Testing and tagging reviews are as required under state laws in each state. Records are centrally maintained for all staff to freely access.

Training is provided and recorded for all staff.

Risk assessments can be initiated by any staff member.

STAFF MAKE UP

Management 1

Sales 2

Admin 4

Accounts 3

Technicians 60

Total 70

RECRUITMENT POLICIES · As part of our due diligence for recruitment Tecair check references, qualifications and licenses.

· Pre-employment medicals or drug / alcohol testing is not conducted. It is a condition of employment that this is a possible request of staff.

· All new employee’s are safety inducted.

· Training requirements are documented and as completed, recorded for future reference.

APPRENTICES Tecair currently has 6 staff undertaking apprenticeships and is an active promoter of these programs. This includes being proactive on female participation.

SUPERANNUATION All staff superannuation payments are kept current. Evidence is available on request.

REDUNDANCY FUNDS Tecair contributes to redundancy funds in Victoria only.

INDUSTRIAL RELATIONSTecair is compliant with the National Code of Practice for the Construction Industry and the Australian Government Implementation Guidelines. A compliance letter is available on request.

AWARDS Tecair’s staff work under the following three modern awards:

1Electrical, Electronic and Communications Contracting Award 2010

Applies to our technicians

2The Clerks Private Sector Award 2010

Administration staff

3The Commercial Sales Award 2010

External sales people.

DISPUTES HISTORY Tecair have had zero disputes and zero time lost to industrial disputes to date.

SITE ALLOWANCES Additional site allowances are catered to for all projects where these conditions are available prior to Tecair quotations being submitted. The internal process for ensuring payments is that contractual arrangements are sent through to our accounts and payroll department to ensure compliance for specific site works.

WHS MANAGEMENT All Tecair staff are inducted for safety.

· A copy or our WHS guidelines are available on request. This includes our return to work program.

· Tecair does prepare site specific safety documentation.

· Tecair’s WHS policies are not 3rd party certified.

· All staff have WHS meetings every 90 days.

· Tool box meetings are every 4 weeks.

· First aid currency is recorded for each Tecair location.

· Records for all OHS are maintained on the company intranet for all time lost and near misses which all staff can access.

ENVIRONMENTAL MANAGEMENT · Tecair has a documented Environmental plan which is part of staff inductions.

· Environmental issues are reviewed every 90 days by all staff as part of Tecair’s WHS meetings.

· Tecair’s Environmental Management plan is not 3rd party certified.

· Tecair does prepare site specific environmental plans.

· Tecair has no warnings, breaches, fines or prosecutions for any environmental matter.

QUALITY MANAGEMENT SYSTEM · Tecair has a documented Quality Management plan.

· Tecair’s Quality Management plan is not 3rd party certified.

· Tecair does prepare site specific environmental plans.

· Copies of our Quality Management Plan is available on request.

Year 2017 2018

Number of treatment cases 4 2

Number of restricted work day cases 2 2

Number of lost time injuries 2 1

Number of fatal injuries 0 0

Total recordable frequency (hours) 12 0

Total recordable frequency (days) 1.5 0

Lost time injury frequency (hours) 59,280 118,560

Number of worked man hours 118,560 118,560

LTIFR (lost time injury frequency rate 17 8

MTIFR Medical treated injury frequency rate 34 17

1300 954 700tecair.com.auEmail: sales@tecair.com.au