Rapid Prototyping that Really Works!_ web version092010
-
Upload
tmharpster -
Category
Education
-
view
516 -
download
0
description
Transcript of Rapid Prototyping that Really Works!_ web version092010
![Page 1: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/1.jpg)
Rapid Prototyping that REALLY Works!
Presented by:• Sharon Boller, Bottom-Line Performance, Inc.• Denise Rucker, Effective Performance Solutions, Inc.
![Page 2: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/2.jpg)
Agenda
What is rapid prototyping?– Definitions– A real-life story
Rapid prototyping in action– Say Yes Shoe Store
Moving from design into development
![Page 3: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/3.jpg)
Objectives
Define rapid prototyping and the elements of the Cube
ModelDesign a customer service training program using the Cube ModelSelect the best learning activitiesRecognize techniques to streamline development and implementation
![Page 4: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/4.jpg)
Our Definition
An approach to training program development that combines analysis and design steps and creates a bridge into preliminary development of the end product.The end result is a robust design document that streamlines the development process.
![Page 5: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/5.jpg)
The Kitchen Table Story
The Situation– Need for a workshop to teach OD
consulting; client had defined processes
– Target audience HR managers with little/no consulting experience
– Delivery method already defined workshop
– Design needed quickly
![Page 6: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/6.jpg)
Rapid Design Approach
Identifying major tasks associated w/ OD consulting.Specifying what an HR Manager needed to know and be able to do to effectively implement the processes.Identifying common mistakes new managers might make.Identifying what learners already knew or knew how to do.Describing the appropriate performance check.Identifying post-training support required.
Use flipcharts
and Post-Its
![Page 7: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/7.jpg)
Rapid Design Approach (cont)
Specified content needed to support objectives.Wrote descriptions of learning activities that built skill and knowledge required to complete the performance check.
Use flipcharts
and Post-Its
![Page 8: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/8.jpg)
Rapid Design Approach (cont)
Created detailed design in 1.5 days.If you want to expedite development, it’s critical to include all designers who will participate in development.Process can be done with a single designer.
![Page 9: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/9.jpg)
Your Turn: Part 1 of Case Study
Read the case study.Form a triad.As a group, review the instructional goal and complete Step 1 of the Cube© Model using the worksheet provided.Take 12 minutes.
![Page 10: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/10.jpg)
Your Turn: Say Yes Shoe Store
Instructional Goal:– SYS sales clerks will provide exemplary customer
service. They will create a warm, friendly environment for shoppers, conduct error-free transactions, and provide accurate answers to all customer questions.
![Page 11: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/11.jpg)
Answers to Part 1
Demonstrate interpersonal communication skills
Apply policies and procedures
Demonstrate product knowledge
![Page 12: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/12.jpg)
Part 2: Two-Minute Brainstorms
Take two minutes for each of the following activities:– Identify what SYS sales clerks need to know and be
able to do to perform your assigned task.– What common mistakes might new SYS sales clerks
make when performing this task?– What are you assuming that learners will already
know when they come to training?
![Page 13: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/13.jpg)
Part 3: Performance Check and Post-Training Support
Identify the appropriate performance check for your assigned task. (How will you test learners to make sure they’ve achieved the objective?)Identify appropriate post-training performance support.Take 10 minutes.
![Page 14: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/14.jpg)
Part 4: Bridging into Development
Key question to ask:– What learning activities and content are essential to
helping learners gain the knowledge and skill needed to complete the required performance check?
Use more
Post-Its!
![Page 15: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/15.jpg)
Streamlining Development and Implementation
Spend lots of time creating templates; save time later using templates. Develop 1 module first; refine it; then do others.Encourage “content-only” first draft review (no typos, grammar issues, etc.)Push HARD for face-to-face reviews w/ clients.Identify key decision-maker; clarify responsibilities of EACH review team member.
![Page 16: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/16.jpg)
Streamlining Development and Implementation
Develop and standardize a formal process for review:– Name drafts; define stages– Inform review team of estimated time required – be brutally
honest
Create coaching guides for post-training follow-up. Include step-by-step instructions.For instructor-led only: Create easy-to-follow leader’s guides with icons, cue words, and copies of visuals.
![Page 17: Rapid Prototyping that Really Works!_ web version092010](https://reader035.fdocuments.in/reader035/viewer/2022080209/547a5d29b4af9ff9018b4612/html5/thumbnails/17.jpg)
When face-to-face reviews aren’t possible:– Specify what each reviewer’s task is.– Define who will resolve differences in opinion.– Have a face-to-face with project manager.– Put requested changes in writing before actually making
them. (laundry list).
Develop a standardized implementation checklist:– Timeline, activities (pre, during, post), responsibilities
Standardize train-the-trainer process