RANTIP -Cloud Computing Research · RANTIP -Cloud Computing Research Case of KENYA (CLOUD USER...
Transcript of RANTIP -Cloud Computing Research · RANTIP -Cloud Computing Research Case of KENYA (CLOUD USER...
RANTIP-CloudComputingResearchCaseofKENYA(CLOUDUSERPERSPECTIVES)NOV2017Dr.T.Omwansa &J.Walubengo 1
1.Background• ResearchispartoftheRegionalAcademicNetworkonITPolicy(RANTIP)
• Aim• Tostudycloudserviceprovision,adoptionandusageinKenya,particularlywithinthepublicsector.
• Methodology• SurveyedRespondentsfromtheCloudProvider&CloudUserPerspectives.Nine(9)CloudProvidersandFifteen(15)CloudUsersgavefeedbackwiththemajoritycomingfromthepublicsector. 2
2a.Objectives• Tofilltheexistingresearchgapsoncloudcomputinginthepublicsectorinemergingeconomycontexts.
• Tomovebeyondthetraditionalprimaryimplementationfocusontechnologyinordertounderstandsocial,economicandpoliticalfactorsdeterminingtheimplementationofcloudcomputinginthepublicsector.
• Toinfluencepolicybytakingthesystematicandrigorousevidenceintopolicyprocesses;
• ToidentifypolicybottleneckstotheimplementationofcloudcomputingintheKenyanpublicsector ;
• Toprovidepolicyrecommendationsonhowtodeveloppolicyframeworkswhichenablethedeploymentofcloudcomputinginthemodernizationofthepublicsectorandenhancementofservicedelivery ’
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2b.ResearchQuestions• WhatisthestateoftheCloudProvider/CloudUserIndustry?• WhataretheskillsgapswithintheCloudIndustry• WhatisthestatusofClouduseinPublicSector?• WhatarethebarriersandchallengeswithrespecttoadoptionofCloudComputing:- barriersandchallenges
• WhatarethePolicy&RegulatoryrecommendationsforCloudComputingAdoption.
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3a.CloudUsageStatus/MarketAnalysis
• Areyoucurrentlyusingcloudservices(Y/N/Other)
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3b.CloudUsageStatus/MarketAnalysis
• Whichaspectsofthecloudareyouusingnow?• PaaS (6/15);IaaS (8/15);SaaS (9/15); None(2/15);
• Doyouplanorconsiderusingcloudservicesinthefuture(within6mnths)(Y/N)
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3c.CloudUsageStatus/MarketAnalysis
• Listwhatyouconsidertobeyourtopthreepreferredcloudserviceprovidersintheregion.• 1st PreferredCloudProvider:• Safaricom (6/12);Amazon(3/12);Google(2/12);KENET(1/12)
• 2nd PreferredCloudProvider:• Microsoft(2/10);Amazon(2/10);Safcom;IBMJamii Telecom;NodeAfrica,AccessKenya;CloudPap(1/10each)
• 3rd PreferredCloudProvider:• Liquid(2/10);Safcom,Microsft,Amazon,GovtCloud,DropBox,Google
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3d.CloudUsageStatus/MarketAnalysis
• Whichserviceshaveyoumovedtothecloud?
• TopSoftwareasaService:• eMails (7/12),WebService (7/12),OracleHR,Office365
• TopPlatformasaService:• ProgrammingTools(1/4);None(3/4)• TopInfrastructureasaService:• Storage(5/6) 8
3e.CloudUsageStatus/MarketAnalysis
• Whataretopthree/Apps/Services/Resourcesthatyourcustomersmostlyuse• Top(SaaS):• Mail,OfficeProduct,WebApplicaiton,LearningMngtSys
• Top(Paas):• Lamda,PABX,VPNs
• Top(IaaS):• Storage,VirtualMachines,DRServices
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3f.CloudUsageStatus/MarketAnalysis• Whichtopthreeskillsdoyourequireinternallyinordertomigrate,manageandsupportcloudservices?• 1st PrioritySkills:• Info/Cyber_Security (4/14);NetworkingSkills(2/14);TechSkills(2/14);Dev Ops,Client-SideMngemt,CloudSupport,ApplicationSupport,Prog
• 2nd PrioritySkills:• Info/Cyber_Security (3/12);NetworkingSkills(2/12);ProjectMngt;Contract/SLAMngt;Prog,SystemAdmin,BusContinuity.
• 3rd PrioritySkills:• NetworkingSkills(3/10);Security,Contract/SLAMngt,Virtualization,Storage,Contracting,DBManagement
• (*nothingonbusinessprocessre-engineering,cloudroadmap) 10
3g.CloudUsageStatus/MarketAnalysis
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• Towhatextenddoyoufeeltheseskillsarereadilyavailablelocally?
4a.CloudDrivers,Barriers&Challenges
TowhatextenddoyouthinktheTechnologiesforprovidingCloudComputingServicesaremature?
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4b.CloudBarriers
• Whatdoyouthinkarethetopfourfactors(barriers)thatwouldnegatively affectyourdecisiontomovetothecloudservice
• 1st Factor: SecurityConcerns(6/12);Cost,Procurementrisk,LackofKnowledge/Awareness,ClientSideissues&Politics
• 2nd Factor: Security(4/12);LackofPolicy/Laws(DataProtection2/12),LackofKnowledge/Awareness,DataSovereignty/JurisdictionIssues,PoorCloudServices,Cost
• 3rd Factor:LackofControloverCloudServer/Staff(SLAs);StabilityofCloudProvider (Contracttransitionissues);PoorConnectivity,FearsofVendorLock-in,Costs,ProcurementChallenge
• 4th Factor: TechnicalResistancetoChange,PoorConnectivity,LackofLaws,SLAs(FearsofVendorLock-in/contracttransitionissues);High-turnoveratStrategicLeadership
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4c.CloudDrivers• Whatdoyouthinkarethetopfourfactors(Drivers)thatwouldpositively affectyourdecisiontomovetothecloudservice
• 1st Factor: CostSavings(Capex2Opex,hr,support)(5/12);ChangingTechnology(2/12);Storage/DR;ICTLeadership
• 2nd Factor: CostSavings(2/10),AvailabilityofLocalCloudProviders(2/10)ChangingTechnology,IncreasedEfficiency&SupportthroughOutsourcing;LackofInternalICTCapacities.
• 3rd Factor: AvailabilityofLocalCloudProviders(2/9),CostSavings,AvailabilityofSkills,Scalability,AffordableStorage
• 4th Factor: IncreasedSecurity
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4d.CloudBenefits
• Listtopthreebenefitsyouhaverealizedorhopetorealizebymovingtothecloud.
• 1st Benefit: CostSavings(4/12);BetterUptime,EfficiencyGains,ServiceAvailability/Stability,ReducedMngt Overheads,DRServices
• 2nd Benefit: High-AvailabilityofServices(4/11);CostSavings,lowCAPEX(2/11);SLAs,Outsourcingenhancesfocusoncorebusiness
• 3rd Benefit: High-Availability,ofServicesAgility(speedtomarket);flexibility,scalability,optimizationofresources,betterfocusoncorebusiness,bettersecurity,
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4e.CloudChallenges
• Whatarethefourtopchallengesyouareexperiencingormightexperiencefromtheusingcloudservices?
• 1st Challenge: Info_Security/CyberThreats(5/10),LackofPolicies_Laws (Procurement,Data/Privacy2/10);LackofInternalcloudskills;InflexibleSaaS Solutions.
• 2nd Challenge: LackofFinancing(2/9);FearofVendor-Lockin(2)(DataOwnership/SLAIssues);PoorConnectivity,LackofPolicy_Laws,HiddenCharges(withincreasedvolumes);
• 3rd Challenge: LackofSkills/RoadmaptoCloudServices(2/10);Info_security Threats;Inabilitytoportapplications,CostofConnectivity,NoBudgets
• 4th Challenge: DataJurisdiction/Sovereignty;Info_Security,PoorInfrastructure,TechnicalResistance
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5a.Policy,Regulations&Standards
• Isthereanygovernmentsupportyouarereceivingtowardscloudinitiativesandwhatelseshouldgovernmentdotostimulatecloudadoption?• Nosupportatthemoment– OtherthantheGovt DataCenterusedasBackupFacility(x5)
• ICTAuthorityShouldleadthewaywithPolicies&StratgiesonCloudAdoption
• Governmentcoulddevelopenablingpoliciestoguideboardsandtopmanagement.
• GovernmentcouldalsoreviewtheprocurementlawsasrelatestoICTingeneralandcloudinparticular
• Governmentcouldsignframeworkcontractswithkeyprovidersallowingothergovernmentagenciesjoininatpredictablecost,servicelevelsthuslargelyreducingtheprocurementrisk
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5b.CloudPolicy Environment• Arethereexistingnationaland/ororganizationalCloudpolicy®ulatoryframeworkandhow does thisimpactonCloudadoption?• *None(7/10)• *ICTAuthorityhassomepublishedStandardbutadoption/enforcementweak(http://icta.go.ke/standards/cloud-computing-standard-2/).*DraftCyberSecurity Regulationsrecommendlocalhostingofpublicdata(supportslocalhosting)
• *JudiciaryICTpolicysupportscloudservice– subjecttopendinglaws.
• *ExistingLegalandOperationalFrameworks(e.g.Procurement)hamperclouduptake
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5c.CloudPolicyRecommendation
• Whichspecificpolicydoyoufeelwouldsupportthecloudcomputinginitiatives?
• *UpcomingrevisedNationalICTPolicy2017shouldhavecloudprovisions• *NeedspecificclauseonDataSovereignty/Jurisdiction/Disposal(DataProtectionLaws/CyberSecurityLaws)
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5d.CloudRegulatoryRecommendation
• Whichspecificregulatoryinterventiondoyoufeelwouldsupportthecloudcomputinginitiatives.• *NeedforDataProtection/CyberSecurity Laws• *UpdateKenyaInformationCommunicationAct• *CommunicationRegulatortosubsequentlyenactsupportingDataProtection/Security®ulations.• *ReviseProcurementLawstofacilitateCloudAdoption. 20
5e.CloudStandardsRecommendation
• Whichspecificstandardsdoyoufeelwouldsupportthecloudcomputinginitiatives.
• *ISOStandardsonInfo_Security• *ISOStandardsonCloudServices• *AuditStandards&PracticeforCloudProviders
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Respondents• ParliamentofKenya• MinistryofICT• CommunicationsAuthorityofKenya• ICTAuthority-Director• ICTAuthority-Manager• JudiciaryofKenya• CountyGovernmentofBungoma• Kytabu CompanyLimited• KenyaRevenueAuthority• MultimediaUniversityofKenya• DimensionData• Ecobank• MinOfEducation• MinistryofICT• NSSFKENYA
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Ends• Q&A
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