RANEESH CV

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Transcript of RANEESH CV

Page 1: RANEESH CV

RaneeshBR 0569753999 [email protected]

TECHNOLOGY INNOVATION SPECIALIST SUMMARY OF QUALIFICATIONS

Innovative & articulate Technical Support Professional with m o r e t h a n 8 years of experience of working in help desk, IT

support & Network Environment. Excellent communicator, capable of explaining complex technical issues quickly and easily,

ensures timely resolution of problems. Can relate well with people at all levels and has the flexibility of working well as a part of a

team and on my own.

Client Platforms: Windows XP, Vista, Windows7, Windows8 &Windows8.1.

Server Platforms: Windows 2000, 2003, 2008 & 2012 Server OS. (Active Directory, DNS, DHCP& GPOs, Terminal Services)

Network Management: Configuration of Cisco Switches, Routers, Wireless Access Points, Wi-Fi Hotspots, VPN (IP Sec & SSL), RDP,

Network Protocols like TCP/IP, FTP, SMTP, POP, IMAP, & Telnet.

Communication System: Installation and Programming of NEC & Panasonic PABX System, Mycall & Xtend Call Management

Systems.

Hardware Solutions: Complete system assembly & Troubleshooting of HP, Dell & IBM Servers, Workstations, Printers, Scanners,

UPS & Peripherals.

Software Solutions: MSOffice, NOD32 Business Edition Solutions, Mailstore and basics of Tally ERP 9, AutoCAD, 3DMax

and Photoshop.

Firewall Solutions: Fortigate, Cyberoam & Sonicwall.

Mailing System: Installation & Administration of Microsoft Exchange Server 2007 & 2010.

CCTV & Time Attendance System: Installation, Managing & Troubleshooting of CCTV & Time Attendance Machine.

Mangala International Technology LLC, Abu Dhabi, UAE.

Accountabilities: Reporting to the Manager and responsible for broad range of IT Infrastructure Products & Services. Responsible for leading the IT Infrastructure team and to ensure the service levels for the team are met in an efficient and effective manner. Analysis and implementation of IT infrastructure for Entire SME & Corporate clients. Conducting meetings with vendors, reviewing Quotations & making negotiations. To provide training & development assignments for the technical and support team of the company. Responsible for the day-to-day operations of the IT Support Team that includes assigning tasks, prioritizing work, resource management & resolving staff issues. Hardware and Software

Providing on-site, Online and telephonic IT support for more than 200 Client companies including Hotels, Clinics, Hospitals

& various Corporate Companies.

Providing Desktop & Network Support for more than 1000 users.

Troubleshooting of Assembled, Branded Computers, Workstations and Laptops like Dell, IBM, HP, Toshiba etc…

Troubleshooting of various Printers & Scanners.

Installation and Administration of Corporate Level Antivirus & Internet Security solutions.

Troubleshooting & Up gradation of various servers like HP, Dell and IBM.

Installation and Maintenance of Windows Server 2003, 2008 & 2012.

Troubleshooting & Configuration of Active Directory, DHCP and DNS.

Installation, Configuration & Maintaining of Exchange Server 2007& 2010.

Installation & Configuration of various QNAP NAS Devices.

Imaging deployment & management of Windows using Norton Ghost.

Oversee backup & recovery of critical data.

Providing support for I Pad, I Phones, Android Mobiles, Tablets, & Blackberry.

Providing basic support for Mac PCs & Laptops.

Installation, Configuration and Managing of various Automatic Data Backup Solutions. Page1of3

TECHNICAL PROFICIENCY

IT SUPPORT ENGINEER

Apr 2010- Dec 2012

mailto:[email protected]
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RaneeshBR 0569753999 [email protected]

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Providing Data Recovery through third party software.

Installation, Configuration & Maintenance of Mailstore Email archiving software.

Providing Software Support.

Monitoring and Reporting of repairing units.

Planning the stages of the project and co-ordinate the project team.

Network Support

Design, Implementation & Managing total Network solutions (Wired & Wireless).

Installation and Configuration of Broadband Routers, Access points, Repeaters and Switches.

Installation and Configuration of various cisco switches like Cisco 2960, 2950 & routers Cisco 1800 series.

Troubleshooting of Various Network Related Issues of Client Companies.

Implementation of Structured Cabling Solution for both Data & Voice.

Coordination, Supervision and ensuring the quality of various Network Projects.

Installation, Configuration and Maintenance of various Firewall Solutions {Fortigate, Cyberoam(All Appliances) and

Sonicwall.

Providing VPN Solutions of both IPSec and SSL.

Providing Wi-Fi Hotspots for various restaurants & cafe.

Providing Remote Access Solutions with DynDNS and No-IP.

Providing 4G/LTE & 3G Solutions.

Installation and Troubleshooting of various network printers and scanners.

Configuration of Cisco switches & routers.

Planning & implementation of all stages of the project and co-ordinate the project team.

Communication System

Installation, Configuration, Programming and Troubleshooting of PABX Systems (NEC Topaz, SL1000, SV8100 &

PANASONIC 824, TDA100, TDA100D, TDA200).

Installation and Programming of Auto Answering & Voicemail Systems for NEC & Panasonic PABX System.

Installation & Configuration of MyCall Call Management Software & Attend Call Billing & Recording System

Planning the stages of the project and co-ordinate the project team.

CCTV & Time Attendance System

Installation, Configuration & Troubleshooting of various CCTV Systems like Samsung, Bosch, Hikvision, UK Link, and Infinique

etc…

Installation, Configuration & Troubleshooting of Dom, Box, IR & Outdoor Cameras.

Configuration of Mobile Surveillance.

Installation, Configuration & Troubleshooting of Time Attendance Machine like ATCO, Bioviz & ZK Technology.

IT InfoSystems, Coimbatore, Tamil Nadu, India.

Responsible for all aspects of Networking, Computers and Communication function of IT Info Systems, India. Providing day to

day desktop, Server & Network Support. Assisting sales team by providing demonstrations, and technical meeting with customers.

Work closely with Field staff to implement appropriate policies to manage workflow and communication. Tracking and resolving all

assigned support requests through effective decision making and problem solving skills.

Hardware &Software Providing on-site support for AMC Customers.

Assembling & Up gradation of Assembled and Branded PCs. Troublesh ooting of various PCs, Laptops, and Peripherals. Troubleshooting & Up gradation of various branded Servers.

Installation & Maintenance of windows server 2003 & 2008. Providing Support for Accounting Software like Tally. Planning, Building and Managing Windows based servers (Windows Server 2003 & 2008) including Active Directory,

DNS, DHCP & Group Policy Management. Implementing, Monitoring, and troubleshooting of security aspects of user groups, sharing, printers & critical data on servers.

mailto:[email protected]
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Network Support

Installation & configuration of Switches, Routers, Modems etc…

Designing & Implementation of LAN network for various offices and Internet Cafes.

Configuration of internet connectivity using various DSL & Dial up connection & USB Modems.

Hands on experience in structured cabling including cable pulling, termination & testing.

ITIL Foundation Certification in IT Service Management (GR750168971RR)

Microsoft Certified System Engineer (MCSE) (ID: 8583666)

Microsoft Certified Technology Specialist (MCTS)

Cyberoam Certified Network & Security Professional (ID: CP281014/V3.0EL/00659)

Diploma in ID Grafx (AutoCAD & 3dsmax)

Pursuing CCNA

CompTIA A+

Diploma in Electronics & Communication Engineering (DECE)

Sree Narayana Guru, Polytechnic College, Coimbatore, Tamil Nadu.

BE Electronics & Communication Engineering (BE ECE) (Course Completed)

Park College of Engineering & Technology, Coimbatore, Tamil Nadu.

Bachelor of Computer Application (BCA)

MS University, Tamil Nadu.

Nationality : Indian

Date of Birth : 12.07.1983

Marital status : Married

Languages Known : English, Hindi, Malayalam, and Tamil

Visa Type : Residence

Passport No : G 4781786

I do hereby declare that the above-furnished things are, correct and true to the best of my knowledge and belief.

Yours faithfully,

Raneesh BR

PERSONAL DETAILS

DECLARATION

mailto:[email protected]

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