Randstad India RPO Solution

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Randstad India RPO Solution Presented by: Ashwin Shukal Client Engagement | West +91 9820511877 [email protected]

Transcript of Randstad India RPO Solution

Page 1: Randstad India RPO Solution

Randstad India

RPO Solution

Presented by:

Ashwin ShukalClient Engagement | West+91 [email protected]

Page 2: Randstad India RPO Solution

28,720global employees

46.4%of senior managers are female

over1,20,000annual placements

5,97,000temporary workers

39 countries

On the ground presence in

55+ years experience in delivering recruitment solutions worldwide

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About RandstadOne of the world’s largest HR Services providers

Randstad Asia Pacific Footprint

150+Offices across, India, Malaysia, Singapore, Hong Kong, China, New Zealand, Japan, the Philippines & Australia

Shared Service CentreSupported by on & near-side shared Service Centres in Kuala Lumpur, Shanghai, Manila, Hyderabad & Chennai

Randstad India

3800+ staff

1000 Recruiters

200 Dedicated RPO resources

29+Branches spread across

India

HR Service Leader in India

Shared Service Centre in Chennai

*Based on 2015 annual report

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Randstad India presence

36 Branches

1 Service Centre

1200 recruiters

Specialist consultants

Deep talent pipelines and talent networks

New Delhi

Jaipur Lucknow

Patna

Guwahati

Jamshedpur

Ahmedabad

RajkotBaroda

Gurgaon

Indore

SuratNagpur

Bhubaneshwar

Pune

Hubli

Bangalore

Hyderabad Vishakapatnam

Chennai

Coimbatore

Mangalore

Madurai

Trivandrum

Cochin

Mumbai

Chandigarh

Kolkata

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Keys to successful RPO partnership

• Contract agreement in principle prior to implementation project start to ensure scope of service, SLA’s and commercials agreed

• Client has communicated the change/new solution to the business and related parties, e.g. 3rd party suppliers

• Senior Business representative engagement and approved access to hiring community and Supply Chain granted

• Realistic timeframes for implementation mutually agreed

• Timely sign off of milestones and Project documentation e.g. Project charter, implementation plan, communication matrix

• Project governance structure and risk & escalation management agreed

• Client Project Team identified and available in accordance with planning

• Change management approach mutually agreed

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Our

RPO Service Offering

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END TO END RPOEND TO END RPOEND TO END RPOEND TO END RPOManagement of the entire recruitment process

PROJECT RPOPROJECT RPOPROJECT RPOPROJECT RPO

Management of the entire recruitment process when setting up a new centre, new project or location

SELECTIVE SELECTIVE SELECTIVE SELECTIVE RPORPORPORPOManagement of distinct recruiting processes within the organization

RPO models

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Project RPO : In case of

hiring ramp up, selective RPO supports the existing team in scaling up and deliver within the given time frame.

Selective RPO : Address any

current challenge an organisationis facing in specific area in theentire recruitment process and thesame is outsourced to the RPOexpert. E.g. The InterviewScheduling.

End to End RPO :Complete

Outsourcing of the Recruitment Process to the RPO experts.

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Client &

Partner RPO provider

RPO Process Workflowwhat elements can be Optimized?

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Specialized Sourcing Capabilities

Pan India Support

SLA & Metrics driven approach

Pro-active Talent Pipeline

Strong Sourcing Mix

Scalable Delivery Mechanism

One ”India” Experience

Sourcing Shared Services Centre Chennai, India

Randstad Recruitment Centre – Leveraging India’s Centralized Sourcing Expertise

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establishing data and reporting

structure/partnership� data capture from client reporting system

� determine strategy based on reporting system and availability

� establish plan as needed to optimize performance reporting

establish targets & KPIs based on:� partnership goals

� initial benchmarking

� ongoing improvement

Service Level Agreement (SLA)� establish clear expectations

� evaluate performance

formally tracked & reported

using individual scorecards

accountability� account team incentives

� risk/reward programs

Performance Monitoring

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Operations team Steering Level Implementation team

• Execution & operational excellence

• Continuous improvement plan

• Dashboards & integrated action plans

• Relationship management

• Stakeholder engagement

• Adoption campaigns

• Program vision

• Strategy

• Defined objectives

• Metrics

• Success factors & barriers

• Expansion & innovation

• Decision-making framework

• Adoption direction/plan

• Final escalations

• Program roll up plan

• Regional project plan

• Change management

• Risk/reward assessment

• Local launch execution

• Transition to operations

Client

and

Randstad India

Governance framework

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Randstad RPO

Dashboards & Analytics

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Reporting Tool: Talentradar

Data exists in bits and pieces across several systems and Excel spread sheets. b) It is not possible to get a complete holistic view of the data and b) current data format limits the ability to make analysis for forward steering.

More transparency will drive the right behavior in all teams.

What problem we plan to address

We are implementing talentradar; the Randstad Global Business Intelligence tool as linking pin between the current data sources. A flexible tool with a setup is based on our US and APAC best practice, with options for customization specific client.

How do we plan to address

There will be one version of the truth for steering the hiring process. Drill downs will help focus on problem areas and appropriate course corrections can be taken.

Reports – differentiated by user - will be available real-timeas the tool is linked to the databases

What is in it for Client

The Randstad Global BI tool

At a price of TBD separately

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Visual Representation of Metrics

Talentradar converts Excel Sheets and disparate PPTs into meaningful information and concise snapshots. Information, as-is, would no longer be the preserve of any one team/ individual, but would be widely available. Distributed and/or on a “self-service” basis.

(The sample interactive charts above have been created by using information as currently available)

What will Happen?

Why Did it Happen?

What Happened?

At a price of TBD separately

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New jobs Open jobsInt.

submitCV

submittedFeedback pending

Scheduledinterviews

1st

interviewsPend. Int. feedback

Final interviews

Offer shortlist

Offer released

Offerpending

Offeraccepted

E-forms Joinees

24 1376 909 853 1080 235 NA 136 63 20 164 NA 46 86 78

Week: xxxActivity level overview

MIX: Offers released

164

MIX: Joinees

Open jobs by location Hiring manger intake on time Pending interview feedback

Average days offer to E-form

days

MIX: Offers released MIX: E-forms released

59 – Campus

105 – Lateral

Recruitment funnel overvieww

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cost control

data analytics talent intelligence

strong partnership

scalability

critical talent retention

innovation and expertise

The ‘RANDSTAD’ Edge

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reduce time to fill

brand protection & promotion

candidate experience

talent pooling

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Our RPOPartnerships

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India engagements

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