Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation
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Transcript of Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation
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Ramu V. SunkaraVice PresidentReal-Time Collaboration ProductsOracle Corporation
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Presence & IM in Collaboration Suite Session: 40220
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Topics
State of Enterprise IM & Presence Solutions Oracle Collaboration Suite IM & Presence
1. Real-Time Collaboration Feature set
2. Enterprise class security
3. Real-Time Collaboration Platform Services
4. Standards: XMPP, SIP/ SIMPLE, …
Summary
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YAHOO IM
29 million unique Yahoo! Messenger users per month *
17 billion Yahoo! Messenger messages sent per month **
Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN *
* Media Metrix, Inc., December 2002
** Estimates based on Yahoo! internal data in the month of December 2002.
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Enterprise IM Usage Survey
IM Product/ Service #of Responses %
AOL (AIM + ICQ) 35 (24 + 11) 32%
YAHOO 24 17%
MSN 24 22%
IBM Lotus Sametime 11 10%
Rest 14 19%
IM Product/ Service #of Responses %
AOL (AIM + ICQ) 35 (24 + 11) 32%
YAHOO 24 17%
MSN 24 22%
IBM Lotus Sametime 11 10%
Rest 14 19%
* Source: 2002 Survey done by The Radicati Group, Inc.
What is the ENTERPRISE STANDARD?
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Enterprise IM Accounts (millions) Forecast
Number of Active IM Number of Active IM AccountsAccounts
20022002 20032003 20042004 20052005 20062006
TOTAL BUSINESS USE IM Accounts
35 45 61 85 118
> 1000 Employees 20 26 35 49 68
51-1000 Employees 9 11 15 21 29
< 50 Employees 6 8 11 15 21
TOTAL CONSUMER USE OF IM Accounts
225 304 425 638 989
* Source: 2002 Forecast by The Radicati Group, Inc. & IDC
What is the ENTERPRISE STANDARD?
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Security and Public IM
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3 Types of Enterprise IM Use
1. Public IM Service with Gateway– AOL, YAHOO, MSN– Facetime, Akonix, IM Logic, IM Age,…
2. Intra Enterprise IM Only– JABBER, Proprietary, Microsoft, …
3. Complete IM Solution– Secure Intra Enterprise solution with – Optional Gateway to outside world
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State of Enterprise IM Products
1. Presence and IM as a separate tool?– After Chat, I call you and do a web conference?
2. Security– Unprotected Namespace: [email protected]?– Private conversations over Public N/Ws in clear text?– Legal liability (NASD Conduct Rule 3101) – Regulatory compliance (SEC Rule 17a-4)– Virus delivery via file transfer!
3. Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to
– Presence & IM
4. Standards : What is this?
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OCS Real-Time Collaboration Roadmap
1. Presence & IM are features in Real-Time Collaboration Presence + IM + Web Conferencing
2. Uncompromising Security
3. Real-Time Collaboration Platform Services– IM is the first “Killer App” for Presence– Email, Files, Calendar, Conferencing, Outlook, …..– ERP, CRM, SCM, Bots, …
4. Standards: XMPP, SIP/SIMPLE
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#1 OCS Real-Time Collaboration roadmap
ChatChat
PollPoll
Desktop SharingDesktop Sharing
Doc. PresentationDoc. Presentation
Voice StreamingVoice Streaming
PresencePresence
WhiteboardWhiteboard
CobrowseCobrowse
IMIM
2 WayVoice Streaming
2 WayVoice Streaming
Adv.White Board
Adv.White Board
JAVAConsole
JAVAConsole
Two-way VideoTwo-way Video
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#1 Real-Time CollaborationFeatures Available today
Web Conferencing features– All TYPES of Real-Time Conferences
Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard.
Interactive, Web Seminars, Large Broadcasts– E-Business Context
Integrated into the rest of Enterprise Apps– Real-Time Performance
Worlds best: least latency and superior scalability
Details in session: 40209 – “Real-Time Collaboration with Oracle Web Conferencing”
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Presence DetectionPresence Detection
D E M O N S T R A T I O N
Presence + IM + Conferencing
IMIM
Web ConferenceWeb Conference
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#1 OCS Real-Time Presence + IM Deployment
IM Consoles
Integrating Apps
RTCServer #n
Collaboration Suite
iAS Wireless
AOLN/W
YAHOON/W
MSNN/W
TE
LC
ON
/Ws
Internet
LDAP Directory
JABBERN/W
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#1 Enterprise IM Clients
Win32 console (Oracle Messenger) JAVA console (Non-windows platform) Web Applications SMS & Wireless Clients Win32 Applications (Outlook, etc.) Server Applications (IMAP Server, etc.) PDAs
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#1 Enterprise IM for Wireless
Augment Online Presence with – Location & Device type– Get information from TELCOs world-wide– Use Online Presence information for intelligent
Routing of ALERTS
Interoperate IM & SMS Messages Mobile IM Clients on Pocket PC
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#1 Enterprise IM Presence Services
Real-time Presence Updates– Home IM Servers communicate via IPC– Less than 2 seconds latency
Highly scalable for any size company– Partition the workload: Home IM Server– >4000 user per Home IM Server
Integrated OCS: Files, Calendar, Email, …
Expose using standards: XMPP, SIMPLE,….
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#2 Enterprise IM Security
Namespace– Are you [email protected] (SSO/OID LDAP
Store) Authentication
– SSO for Web Applications & WIN32 for IM Consoles– Sites for Inter site authentication– Could deploy with a CA Authority
Communication– SSL for IM Consoles and Web Apps
Policies– Who can see what
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#2 Security: Reports + Filters
Reports– Archives for Compliance in Database– Ability to build Records Management Solutions
Filters– What are users saying?– Anything illegal?
ElectronicStatements
Admin &Reports
EnterpriseDirectory
DataArchive
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#3 Real-Time IM Platform Service
“Real-time presence & message delivery between applications on an IP N/W”
RTCServer #n
Integrating IM Apps
IM Console
iAS WirelessServer
AOLIM Gateway
#1
Collaboration Suite
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#3 Real-Time PRESENCE Platform Services
AnyWeb Application
EnterpriseManager
11i Business ApplicationsWorkflow
RTCServer #n
Real-Time PresenceData in & out
Collaboration Suite
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#3. Case Study: Support System
Email to the Customer and Representative Presence Indicates the Availability IM between Customer and Rep Transiting into Web Conference Look up Files Workspaces & present the
relevant documents End the Web Conference & IM Session OCS Real-Time + Email + Files Use case
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#3: Case Study: Learning Management Systems
Presence– “Is an Expert on NETAPP 5000 Available”
IM within the Learning Communities – “Could I chat with NETAPP 5000 User?””
Live Events– “Attend NETAPP 5000 Training”
Archived Events– “Playback NETAPP 5000 Training”
Learning Assistance– “Configuring NETAPP, please help!”
OCS Real-Time + Email + Files Use case
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#3 Case Study: IM BOTs
411Agent – What’s Tom Smith’s number?– What’s the number of our Seattle office mailroom?– What’s our Fedex number?– Remind all meeting participants about the 2pm meeting 10 minutes
before it starts. ServiceAgent
– How do I return a product?– How do I install the battery?– Where can I find a repair location?
SalesAgent – What is the status of the contract with NewCo?– How much business did we do with WingCo last month?– What products did we ship to FedCo last year?
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Presence DetectionPresence Detection
D E M O N S T R A T I O N
Real-Time Collaboration Services
411 BOT
IM BOTIM BOT
Automated RepliesAutomated Replies
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#4 IM Standards Forums
Organization Status
IETF - SIP Signaling IP N/Ws
IETF - SIMPLE In progress
IETF – XMPP (jabber.org) Mature, Open Source
Wireless Village In session
OMA Wireless 3G
PAM, PARLAY Dissolved
Organization Status
IETF - SIP Signaling IP N/Ws
IETF - SIMPLE In progress
IETF – XMPP (jabber.org) Mature, Open Source
Wireless Village In session
OMA Wireless 3G
PAM, PARLAY Dissolved
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#4 IETF SIP + SIMPLE
Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP
Weakness: the issue is not SIP, it’s SIMPLE | diverging interests drive several flavors of SIMPLE
Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP
Threats: large vendors’ influence
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#4 IETF XMPP
Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay
Weakness: IM not infrastructure Opportunities: grassroots adoption | it works and
solves today’s need for open IM Threats: existing proprietary vendors prefer no standards
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#4 Standards
Adopt: XMPP, SIP/SIMPLE Expose Presence via XMPP & SIMPLE Proliferations of clients
– IP Phones– Desktop Clients– Open Source Clients– Etc.
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Summary
Oracle Collaboration Suite will offer Enterprise IM with ….
1. Presence & IM features in Real-Time Collaboration Presence + IM + Web Conferencing
2. Uncompromising Security
3. Enterprise Real-Time Collaboration Services– IM is the first “Killer App” for Presence– Email, Calendar, Files integrated out-of-the box– ERP, CRM, SCM, Bots, …
4. Standards Compliance: Proliferation of Clients
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AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S