Executive Summary

General Business Information

RAMP Consulting is a SAP Enterprise Performance Management consulting company, specializing in leveraging SAP data into insightful business intelligence that improves budget, planning, and forecasting decision making. The company works with clients to implement, enhance, and manage services for Business Planning and Consolidation, Business Intelligence, Business Warehouse, Project Cost Management, Business Objects, DS, FIM, and HANA.

RAMP solves core business decision-making needs by filling the gap between compiling data in the SAP Business Warehouse (BW) and creating Business Intelligence (BI) reporting tools. RAMP provides further value by offering substantial savings and a guaranteed fixed price on projects.

RAMP Consulting is a portfolio company of premiere private equity fund, The Lotus Innovations Fund in Irvine, California.

History of RAMP Consulting

RAMP Consulting was established in 2009 with headquarters in Irvine, California. Staffing and hosting operations are based in Chennai, India.

RAMP is a SAP Authorized reseller, SAP Services Partner, SAP Certified Infrastructure Solution provider (Strategic Partner with OnX) and has strategic partnerships with Cognizant, Column 5, and Method360.

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Competitive Advantag e

RAMP utilizes a unique methodology and model that combines a strong client-facing account team that has the business, financial and solutions prowess to create a valuable solution for each client. RAMP offers 24/7 work-flow, which significantly reduces delivery times, increases customer satisfaction and information, while having a long-lasting impact on the profitability of your company.

Types of Services Offered

In addition to being an Authorized SAP Partner and Reseller, RAMP Consulting offers:

Business Consulting Services:

Strategic Consulting COE with Ongoing Industry Analysis:• Capital Requirements• Product Lifecycle Revenue• Profit• Cast Borrowing Requirements

Planning:• Revenue & expenditure Cycle• Product Line Profitability• Assortment Planning• Headcount Planning

Consolidations:• Single Pan of Glass for Financial Reporting• Fixed Assets• Performance Management

Dashboards, Scoreboards, and Service Reporting

Technical Consulting Services,

• Software installations• Upgrades• Performance Health Checks• Ongoing administration

Solution Accelerators,

• BADI• Allocations/Distributions

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• Ratios• Last Year's Data• Versions• Business Objects• ETL Tools• Dashboards• BPC• Revenue Planning Process• Headcount Planning Process• Cost Management• BW Reports

Managed Services/Hosting of SAP Applications

Former Experience and List of Customers

Product Service Offerings

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Software Resell

Hardware Install

Implement

Go Live Support

Training

SAP Cloud X X X X X XSAP BW X X X X X XSAP HANA X X X X x XSAP BOBJ X X X X X XSAP BPC X X X X X XSAP Lumira X X X X X XSAP S4/HANA X X X X X X

Project RACI

Tasks Description Client RampProject prep      

Determine staffing R/A R/A

Kick-Off R/A R/A

Logistics      

Setting-up Network Access R A

Create schedule for On-site/Offsite Resources A R

Create Project Plan R/A R

Travels R A

Hotels R A

Meals R A

Laptops R A

Building Access R A

Software Installation on PC’s R A

Creating Project Document Directory R A

Onboarding documentation/checklist C/I R

Blueprint      

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Identifying SME's R/A I

Process Identification R/A I

AS-IS Workshop A/C R

Creating Conceptual Solution A/C R

TO-BE Workshop A/C R

Scheduling Workshop Times R A

Workshop Preparation A/C R

Workshop Locations R A

Solution Confirmation & Mock-ups Sign-off  A/C R

Blueprint Documentation A/C R

Blueprint Sign-Off R A

Build      

Functional Specs A R

Access to SMEs throughout Build R A

Access to Sempra IT Team R A

Technical Specs C/I R/A

Authorization R/A C/I

Configuration C/I R/A

Unit Test Scripts   R

Integration Test Scripts R/A R/A

Migrate to QA A R

Unit Testing A R

Integration Testing R A/C

Confirmation R A

Decision on Change Requests during UAT R C

UAT Issue Correction A R

Change Requests  A R

UAT Re-test A/C R

UAT Sign-Off A/C R

     

Training      

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Build Training Material A R

Training Location R/A I

Training Material A/C R

Resource Allocation R/A I

Training Templates A R

Knowledge Transfer (KT) A R

KT Schedule A R

Training Timeline R/A C

Deliver Training to End-Users R/A C

Go-Live      

Access to Production R/A  

Migrate to Production A R

Migration to Production Support R/A  

Post Go-Live Support A R

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SAP Certified Managed Hosting from RAMP Consulting - Powered by OnXSAP Certified Infrastructure Provider: RAMP-Consulting has partnered with OnX Managed Services. RAMP hosts its own internal analytics application as well as offers end-to-end solutions for analytics and business intelligence that include OnX’s managed hosted infrastructure for reliable solutions, fast time-to-market for clients, and opportunity for a phased approach from DEV, QAS and into PROD.

OnX was the very first SAP Certified Infrastructure Provider in North America, delivering IT infrastructure services within SAP compliant infrastructure environments that enable end-to-end solutions.

OnX SAP Infrastructure enablement means that you are accessing:

Dedicated, cloud and hybrid infrastructure environments and all ongoing support, data backup & monitoring and reporting up to OS

SAP Certified Infrastructure management Guaranteed availability & superb performance Flexible delivery model to meet changing business requirements Tier 3 data center standards audited for SSAE16 and PCI DSS

Operational Excellence: Together, RAMP-Consulting’s OnX Managed Hosting offerings are committed to the highest standards and adhere to ITIL® best practices. Our people, processes and technology are audited, tested, and measured for security, redundancy and robustness of 24x7 operations.

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Managed Hosting means that we will provision and take ownership for all aspects of your environment up to and including the operating system:

Redundant bandwidth Hardware provisioning and management Data backup protection (local backup and restore) Data backup vaulting for off-site data protection / DR capabilities Restoration Services Firewall Security Intrusion Detection Service Patch Management OS Management End-to-end Monitoring and Reporting

Our robust cloud enabled data centers are located in Ottawa and Toronto, Ontario Canada as well as Naperville (Chicago) Illinois and Indianapolis Indiana, United States. Our Service Level Agreements guarantee your services availability so that you can rest assured that the infrastructure that powers your business will be available and secure 24x7.

Network Operations Center: Operates 24x7, committed to ITIL & ITMS best practices Central point of contact for customers (One phone number, one Email) First response team, responsible to ensure alerts are appropriately addressed Possessing sound technical skills and knowledge, the Help Desk analyst provides initial

troubleshooting services Data Center Monitoring & Maintenance:

Each facility employs a series of monitoring systems that allow our NOC to monitor the health and performance of the facilities and to quickly react in the event that any critical component exceeds normal operating thresholds. Key systems that are monitored 24x7 include grid power availability and quality, UPS (Uninterruptable Power Supply) health, availability and ambient temperature.

In order to ensure smooth operations of our facilities, OnX MS has a rigorous maintenance program in place for all critical systems including UPS, backup power generators and air handling/CRAC (Computer Room Air Conditioning).

The data centers are interconnected via private line and/or high speed VPN (Virtual Private Network) allowing for complex hosting scenarios such as Active/Active fail-over for our Customers mission critical applications.

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Certified Expert Support

We view your applications as mission critical, requiring a highly reliable and secure computing environment, supported by an experienced and responsive technical team. By partnering with OnX, RAMP is able to provide an end-to-end solution with access to extensive technical skills and expertise in application management services, while reducing the cost from implementation to production. The result is a fully customized, compliant and flexible application management environment that integrates seamlessly with your IT environment, while you focus on your core business operations. Providing technical expertise in analyzing and resolving customer technical issues

Monitoring and reviewing vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers

Troubleshooting problems / performance concerns

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CLIENT Solution Brief: RAMP-Consulting Infrastructure Managed Hosting

PHASE 1: QAS and DEV Environments: RAMP-Consulting, powered by OnX, will host the Development and QA environments and perform all monitoring and management of 7 Virtual Servers (listed in Appendix A)

These systems will reside in OnX’s Naperville, IL Tier III Datacenter and backups of all servers, network devices will be stored locally at the Naperville, IL Datacenter and replicated to the OnX Disaster Recovery Tier III Data Center in Indianapolis, IN.

PHASE 1: OnX will provide the following for QAS and DEV Environments:

Network:

5 Mbps (burstable to 100 Mbps, billed at 95% for 5 Mbps avg monthly polled usage) Redundant and Diverse Internet Connectivity to OnX Data Center

o This includes 1x Outside IP Addresseso 1x SSL Certificate

2U Rack space and redundant powero 1x Fully Managed Dedicated Cisco Firewall

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DEV & QAS Servers: (NOTE: “HANA” Server Names were ones provided, this does not include a HANA appliance)

Managed Hosting of Live Servers 7x SAP Servers

76 VCPU 400 GB VRAM 1,668 GB Disk Space 1x Domain Controller

o 1x VCPUo 2 GB RAM

Full 24x7x365 Management and Monitoring Patching, remediation, configuration changes

Backup for VMWare Serverso 7x Virtual Machine Backup Agentso Replicated Backups from Hosting Site to DR Site

31 Days of Backup retention

Managed Infrastructure Hosting Pricing for PHASE 1: DEV & QAS

BASE CONFIGURATION BUNDLE QTY DESCRIPTION PRICING

(36 mo. term)

Phase 1:

Hosting and Infrastructure Services for DEV and QAS Environments

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As described above No additional infrastructure setup fees start date will be identified and

infrastructure will be provisioned and available to begin DEV/QAS implementation

$8,749/mo

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PHASE 2: Addition of the final PROD environment (if DEV and QAS remain as is):Once PHASE 1 near’s completion, then OnX can add the PROD environment (shown below as “Production”) and perform all monitoring and management of the additional 3 Virtual Servers (listed in Appendix A)

These systems will reside in OnX’s Naperville, IL Tier III Datacenter and backups of all servers, network devices will be stored locally at the Naperville, IL Datacenter and replicated to the OnX Disaster Recovery Tier III Data Center in Indianapolis, IN.

Additional PROD Servers: (NOTE: “HANA” Server Names were ones provided, this does not include a HANA appliance)

Managed Hosting of Live Servers 3x SAP Servers

40 VCPUo 20x VCPU for HANA DM-PRODo 8x VCPU for BO DS ON ASE-PRODo 8x VCPU for BOBJ ON ASE-PROD

320 GB VRAMo 256 GB for HANA DM-PRODo 32 GB for BO DS ON ASE-PRODo 32 GB for BOBJ ON ASE-PROD

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Add

2,400 GB Disk Space 2,000 GB High-Performance Disk Space for HANA DM-PROD

Full 24x7x365 Management and Monitoring Patching, remediation, configuration changes

Backup for VMWare Serverso 3x Virtual Machine Backup Agentso Replicated Backups from Hosting Site to DR Site

31 Days of Backup retention

Managed Infrastructure Hosting Pricing for PHASE 2: PROD

BASE CONFIGURATION BUNDLE QTY DESCRIPTION PRICING

(36 mo. term)

Phase 2:

Hosting and Infrastructure Services for Production Environment

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As Described Above No additional infrastructure setup fees Presumes DEV and QAS will remain in

place

If PHASE 1 does not change,

+ $6,184/moadditional for

PHASE 2 PROD Hosting

We reserve the right to apply additional Time & Materials rates toward additional out of scope changes or to re-bundle the monthly service to meet client’s business requirements going forward. We work in the spirit of partnership with clients to minimize cost and avoid surprises in these areas.

Pricing is valid for 30 days. It is assumed that a standard RAMP-Consulting & OnX Master Services Agreement and Managed Hosting Schedule will be signed stipulating terms, schedules, SOWs, and other specifications including the list of services as described above. Any contract changes will be reviewed and agreed upon by mutual agreement between the client, RAMP and OnX. 

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