rameshwar patidar
Transcript of rameshwar patidar
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PROJECT REPORTON
TIME AND MOTION STUDY
ORGANIGATION NAME: GOMA BAINETRALAYA
(EYE HOSPITAL)
COURSE NAME : M.B.A. (H.A.)2011-2013
UNIVERSITY NAME : NIMS
UNIVERSITY,
JAIPUR (Raj)
SUBMITTED TO: SUBMITTED BY:Mr. M.L. TRIVEDI RAMESHWAR
HOSPITAL SUPDNT. PATIDAR
GOMA BAI NETRALAYA
NEEMUCH (M.P.)
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INDEX TITLE OF PROJECT. ACKNOWLEDGMENT.
CERTIFICATE.
HOSPITAL PROFILE.
HISTORY OF GBN.
LOCATION OF GBN.
STATISTICAL DATA OF GBN. FOUNDER OF GBN.
MILESTONES OF GBN. DEPARTMENT OF GBN.
FACILITIES OF GBN.
OBJECTIVE OF STUDY.
SCOPE AND RATIONALE OF THE
STUDY.
INTRODUCTION OF THE TOPIC.
SAMPLING / OBSERVATION. FINDINGS.
SUGGESTION.
CONCLUSIONS.
BIBLIOGRAPHY.
ACKNOWLEDGMENTIt is my pleasure to be indebted to various people, who directly or indirectly
contributed in the development of this work and who influenced my
thinking, behavior and acts during the course of study.
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I am thankful to Mr. Sandesh Sharma for his support,
cooperation, and motivation provided to me during the training for constant
inspiration, presence and blessings.
I would also thanks to Mr. M.L. Trivedi (HospitalSupdnt.) for allowing me this summer tranning in this hospital.
I also extend my sincere appreciation to Mr. vinod
vyas(Hospital Manager) and hospital staff, who Provided his valuable
suggestion and precious time accomplishing my project report.
Lastly, I would like to thank the almighty god and
my parents for their moral support and my friends with whom I had shared
my day to day experience and received lot of suggestions that improved my
quality of work.
CERTIFICATE
Date:
This is to certify that Mr. Rameshwar Patidar of M.B.A.(H.A.)Final Yearhas successfully completed Summer Training Programme for a period of 45
days with GOMA BAI NETRALAYA (EYE HOSPITAL). As per our
measurements and reporting structure he is hard working and has been
excellent during the training programme.
We wish him all the success for his future.
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Signature
Designation
DECLARATION
I Student of MBA (Hospital
Administration), National Institute of
Management and Science NIMS University,
Jaipur Raj, hereby declare that this project
work has been completed by me as a part ofmy summer training. This report has not been
submitted anywhere else to the best of my
knowledge.
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DATE: RAMESHWAR
PATIDAR
ABOUT GOMA BAI NETRALAYA
(EYE HOSPITAL) Gomabai Netralaya was set up in1992, under the leadership of Mr. G.D.Agrawal at Nimach in Madhya
Pradesh. It is named after shri G. D. Agarwals mother. It has now become one of the leadingophthalmic centres in (North and Central) India. Patients are provided state-of-art services
at affordable rates. Annually the Netralaya performs nearly 10,000 surgeries and has an
OPD of over 100,000 patient. Since the major thrust of the institution is on community
ophthalmology, 55% of surgeries are done on a totally free of patient basis.Nimach is located on the border of M. P. with Rajasthan & Gujarat states. Therefore,
tribal and rural poor from these states constitute 70% of Gomabai Netralayas patientsThe Netralaya is playing vital role in community ophthalmology by conducting
comprehensive screening camp in far flung places in Nimach, Mandsaur and Ratlam
districts of M. P. and Chittorgarh, Pratapgarh, Bhilwara, Kota and Bundi districts ofRajasthan. It has tied up with National and International organization like Helpage India,
International Eye Foundation of USA, Sightsavers International (U.K.) and also with the
District Blindness Control Societies (DBCS) of above district in M.P. and Rajasthan to
carry out these screening camps.Gomabai Netralaya has played a key role in Nimach becoming the eye donation capital of
India. Nimach has the distinction of having the highest per capita rate of eye donation inthe Nation, excellent facilities provided by the institute for performing PenetratingKeratoplasty, (PK) have gone a long way in reducing Corneal Blindness in the region.(As
of September 2011, over Corneal Transplant have been successfully carried out in patient
regarding in the age from 18 month to 90 years.)The National Board, New Delhi, has authorized Gomabai
Netralaya to enroll Doctors to impart training towards DNB (Ophthalmology) course and
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Foundation of Ophthalmic and Optometry Research Education Centre, New Delhi(FOOREC) has authorized to conduct Optometry Courses as well.
Gomabai Netralaya is also involved in a continuous process of educating staff and
conducting innovative research into the cause and cure of blinding eye diseases. A paperon Viral retinitis-role of Intravitreal Ganciclovier + Intravitreal Steroids by Dr. Sumi
Gupta has been accepted at International Ocular inflammation Society ConferenceScheduled in Nov. 2011 and a paper on Evaluation of Macular thickness for Glaucomadetection using "OCT was presented by Dr. Amit Solanki at Ophthalmology Tomorrow
conference at Indore and was awarded as best paper in Glaucoma. Gomabai Netralaya is
also conducting retrospective and prospective, clinical & community based research in the
field of Cornea, Cataract, Glaucoma, and Diabetic Retinopathy.
LOCATION: Madhya Pradesh is a fascinating amalgam of scenicbeauty, history and modern urban planning. Madhya Pradesh is famous forits legendary tourist destinations such as the temples of Khajuraho, the
majestic forts of Gwalior, Buddhist stupas of Sanchi, Pashupatinathe Temple
at Mandsaur and the various wildlife sanctuaries that Madhya Pradesh ispeppered with. Neemuch lies between the parallels of latitude 240.15 -240.35 North, and between the meridians of longitude 740 45 - 750 37 East.During British rule, an army cantonment was established here. Afterindependence, this cantonments have been converted into cantonments of
paramilitary forces by the Govt. of India. Presently it is known asCRPF(Central Reserve Police Force). Neemuch is also known as birth place of
CRPF.
STATI STICAL DATA:
1012358 Patients till date. 84838 Cataract surgery.
6230 Penetration keratoplastic surgery.
9500 Vitreo retinal surgery.
38122 Camp surgery.
FOUNDER:
GOMABAI NETRALAYA was established in 1992 by a great visionary
Mr. Gheesa Lal Darbarilal Agrawal.Mr. G.D.Agrawal's Meteoric rise to fame and fortunehad a humble beginning. He was born in a middle class family from Neemuch. A manwhose youth and ideals were shaped by the freedom movement. He was an active
participant of 'Quit India Movement' under Gandhiji. He made a transition to Mumbai in
1944. Starting with a few tuitions in Andheri, he laid the foundation stone of Agrawalclasses in 1953, and thus he set himself upon the path that would make him an educationist
of national repute; a man whose teachings have shaped the minds of an entire generation of
intellectuals and professionals.Mere material success did not appeal to Mr. G.D.Agrawal
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and with a true philanthropist's view of channeling back into the society the rewards he hadreaped from it, he established a trust after his parents name "Smt. Gomabai Darbarilal
Agrawal Charity Trust" with the motto to serve the poor in the field of education and
health. Several deserving students have been provided scholarships for higher educationthrough this trust.Since Neemuch is the native place of Mr.G. D. Agrawal, he had a strong
feeling to do something for his native place. This gave him an idea of starting a hospital inNeemuch. During those days Neemuch was a fast growing centre for eye donations but thefacility for cornea transplantation was not possible in Neemuch.
Our vision is to light a lamp in the darkness.
We are a response to the silent calls of thousands for whom the world is
just of one colour.black !
We are committed to bring all the colours of this beautiful world of God
to them.
VISION:
Total eye care for all.
To deliver global excellence I total eye care for all.
Develop as a tranning and Research Institute.
Provide comprehensive Quality eye care.
MISSION: We will deliver total eye care to delight all establish world class
facilities and harmess the benefits of technology for informed patient
care. Provide manful patient education for preventive and creative therapy.
Become the most sought after institution in the society we operate.
MILESTONES: 1992 : Inauguration of Gomabai Netralaya.
1994 : Eye Bank Established.
1997 : Started Free Surgical Rural Camps.
2001 : Started Laser Surgeries. 2001 : Diploma in Ophthalmic Techniques Started.
2001 : Inauguration of Pathology Laboratory.
2002 : Construction of One more floor.
2003 : Association with International Eye Foundation of USA.
2004 : Association with Sight Savers International of UK.
2005 : Constructed independent free patient ward.
2006: Started separate Low Vision Department.
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2008: Accreditation granted by National Board of Examination, New Delhi fortraining of D.N.B.
2008: 100,000 Consultation and 10,000 Surgeries Performed up to 2008.
DEPARTMENTS:
CATARACT AND GENERAL OPHTHALMOLOGY .
CORNEA SERVICE.
VITREORETINAL SURGERY.
GLAUCOMA DEPARTMENT.
PEDIATRIC OPHTHALMOLOGY.
OCULOPLASTY.
LOW VISION AID CLINIC.
CONTACT LENS CLINIC.
REFRACTION AND PRELIMINARY EXAM.
ON CALL ANAESTHETIST.
PATHOLOGICAL LABORATORY.
FULL TIME PHYSICIAN.
FULLY EQUIPPED EYE BANK.
INFORMATION & TECHNOLOGY DEPARTMENT (IT). COMMUNICATION DEPARTMENT.
HOUSE KEEPING DEPARTMENT.
MAINTENANCE DEPARTMENT.
MEDICAL RECORDS DEPARTMENT.
COUNSELLING DEAPRTMENT.
NURSING DEPARTMENT.
http://www.gomabainetralaya.org/departments_gbn/catract_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/cornea_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/vitereoretinal_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/glaucoma_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/pediatric_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/oculoplasty_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/low_vision.htmhttp://www.gomabainetralaya.org/departments_gbn/catract_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/cornea_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/vitereoretinal_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/glaucoma_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/pediatric_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/oculoplasty_dept.htmhttp://www.gomabainetralaya.org/departments_gbn/low_vision.htm -
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OPTICAL SHOP.
RECEPTION.
FACILITIES:
Gomabai Netralaya has a campus area of 9037 sq.mts withdouble storied hospital building with a total built up area of 2266 sq.mts. Ground floor issituated for OPD purpose. Apart from OPD, Optical shop, Medical shop, Administrative
offices, Laboratory, Counselor office and Operation Theatre is also on the ground floor.
Neatly maintained spacious cafeteria is also there on the ground floor, just adjacent to theNetralaya building. Well equipped Eye Bank, recognised by All India Eye Bank
Association is also functioning on the ground floor. Three Operation Theaters of
international standards are also situated on the ground floor equipped with all necessary
equipments including operating microscopes Leica, Takagi & Carl Zeiss Visu-210operating microscopes. Out of three, one theatre is kept reserved for free patients and one
for infacted patients. First floor of the Netralaya building is utilized as ward with total 81
bed capacity.
ABOUT THE PROJECT TOPIC:Time and Motion study helps management
determine how much is produced by workers in a specific period of time, therefore makingit easier to predict work schedules and output. Motion and Time Study is a scientific
method designed by two different people for the same purpose, to increase productivity
and reduce unit cost. The two methods evaluate work and try to find ways to improveprocesses. Frank B. Gilbreth invented motion study designed to determine the best way to
complete a job. Frederick W. Taylor designed Time Study; it measures how long it takes a
worker to complete a task. Time and Motion Study has become a necessary tool forbusinesses to be successful today. Time and Motion Study is very important in production
control.Time and Motion Study were used separately in the past, but with time have come to be
used hand in hand because the two areas are interrelated. This is a presentation aboutMotion and Time Study, a method used to increase productivity, implemented by many
companies around the world today. Frank and Lillian Gilbreth used cameras to look at
how body motions were used in the process of completing a job. This helped them toimprove the processes and rearrange setups.
Types of Ward No. of Badded
Male Genral ward 25
Female Genral ward 25
Infected ward 15
Private ward 14
VIP ward 02
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Time studies were once used to establish performance-based wage rates. Users of TimeStudy have to establish standards, this works in the service industry, if you work in a car
shop and someone brings a car you need to give him an estimate of how long it is going to
take you to fix the car. After working in many cars you will have come up with a standardtime that takes you fix certain problems with cars.
Jobs are also standardized so that workers will not feel pressured to finish a job and worktoo fast that they will do careless job.
Time and motion study is a work measurementtechnique for recording the timesofperforming a certain specific job or itselements carried out under specifiedconditions.
For analyzing the data so as to obtain the time necessary for an operator to carry it out
at a defined rate of performance.
DEFINITION: Time and Motion study is the systematic study of work systems
with the purposes of developing the preferred system and method usually the one withthe lowest cost; time standardization ; method determining the time required by a qualified
and properly trained person working at a normal place to do a specific task or operation
assisting in training the worker in the preferred method.Procedure of Time and Motion Study
Secure and record information about the operation and operator beingstudied.
Select operators Divide the operation into elements and record a
complete description of the method. (Before you
start study)
Assign particular work to operators
Observe operators performing task: record time taken for eachelement.
Rate the operators performance.ADVANTAGES OF THE STUDY: It helps the hospital management to fix the standard timefor the work for example a technician can perform how many test in a specified time (standard
time). The salary / wages / incentives can be fixed based on the outcome of time and motion
study. It helps the management of understanding the wastage of time, resources. The
management can take necessary steps to control the cost or cost reduction by techniques.It aids
the management to identify the training need for the employees. Time-Motion Study include,
study of the motion followed by each procedure and time taken in performing them.For this methodology includes collection of both primary and secondary data.
AIM & OBJECTIVES
AIM- To measure the time and movement of patients in OPD
OBJECTIVES-
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To find out average time period of patient in OPD.
To provide valuable suggestions in order to improve the quality of service.
To determine a normal or average time for a particular work.
To find out causes of delay.
OPD:
The outpatient department is one of the most important area in hospital, as the most
important area in hospital, as the first impression of the hospital is formed first
impression of the hospital is formed from OPD and this is the area frequented from OPD
and this is the area frequented by a majority of patients .by a majority of patients.The
OPD should be located on the ground floor, preferably with the separate entrance.
Preferably with the separate entrance The diagnostic services should be easily The
diagnostic services should be easily approachable from here. approachable from here.
Reception, waiting area, Doctors chamber, Reception, waiting area, Doctors chamber
,examination room ,minor O.T. and medical examination room, minor O.T. and medical
record Dept. should be easily accessible .record Dept. should be easily accessible.
OPD AT GBN: Ground floor is situated for OPD purpose. Apart from OPD, Optical shop,
Medical shop, Administrative offices, Laboratory, Counselor office and Operation Theatre is also
on the ground floor. Neatly maintained spacious cafeteria is also there on the ground floor, just
adjacent to the Netralaya building.
MOBILE OPD VAN: The Netralaya has a unique mobile OPD van built on a TATA - 1109
chassis with a view to extend our services to remote areas. Through this van screening of the
patients possible at their door steps. After screening, t he patients are transported to the Netralaya
for surgery and back to their destination after surgery.
FLOW CHART OF PATIENTS IN OPD :
RECEPTION
BELOW 40 AGE 40 YEAR & ABOVE
OPTOMETRIST PATHOLOGY
OPHTHALMOLOGISTS OPTOMRTRISTOPHTHALMOLOGISTS
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METHODOLOGY:Methodologycan properly refer to
the theoretical analysis of the methods appropriate to a fieldof study or to the body of methods and principles particular toa branch of knowledge. In this sense, one may speak ofobjections tothe methodology of a geographic survey(that is, objections dealing withthe appropriateness of the methods used) or of the methodology ofmodern cognitive psychology(that is, the principles and practices that
underlie research in the field). In recent years, however, methodologyhas been increasingly used as a pretentious substitute for method inscientific and technical contexts, as in The oil company has not yetdecided on a methodology for restoring the beaches. People may havetaken to this practice by influence of the adjective methodological tomean "pertaining to method
The following methodology was adopted: Time consumed (waiting time, service time) to be
demarcated.
Flow of time - patient - movement.
Sample size was 45 patients.
COLLECTION OF DATA:
In this Methodology collection of data are two
types, these are following below:-
Primary Data.
Secondary Data.
Primary Data:-
MEDICAL OPTICAL COUNSELOR
MEDICAL OPTICALADMIT
IN WARD
EXIT COUNSELOREXIT
ADMIT
IN WARD
EXIT
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Primary Data are which data, these are collected through
Primary levels, and Data which are originally collected by the investigators
are called primary data, while the secondary data are collected through some
other sources.
For example, information collected by an investigator from a. student
regarding his class, caste, family background, etc., is called primary data.
METHOD OF PRIMARY DATA COLLECTION
Observation method.
Interview method.
Secondary Data:-Secondary data is the data that have been
already collected by and readily from other sources. Such data are
cheaper and more quickly than the primary data and also may be
available when primary data can not be obtained at all.
Internet.
Articles.
Hospital Administration Books(Principle of Hospital
Administration and planning ) Other sources.
OBSERVATIONS:
Weekly Data of Fitness Patient:
1st week
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2nd Week
3rd week
Reg./ M.R
No. of
Patient
FITNESS PATIENT TIME ANALYSIS
Counselor Pathology E.C.G Optometrist
Physician
499668 9:04-9:18
15 Mint.
9:22-9:31
9 Mint.
9:34:9:41
5 Mint.
10:00-10:15
15 Mint.
11:46-11-52
7 Mint.
496746 10:45-11:0520 Mint.
11:19-11:25
6 Mint.
11:30-11:37
7 Mint.
11:38-11:46
8 Mint.
1:35-1:47
11 Mint.
496552 11:03-11:16
13 Mint.
11:20-11:25
5 Mint.
11:37:11:45
8 Mint.
11:48-12:03
18 Mint.
1:45-1:55
10 Mint.
7540 1:45-1:5814 Mint.
2:15-2:22
7 Mint.
2:25-2:32
8 Mint.
2:45-2:50
5 Mint.
4:03-4:13
10Mint.
496887 3:31-3:409 Mint.
3:51-3:55
6 Mint.
3:59-4:07
8 Mint.
4:15-4:23
8 Mint.
5:20-5:34
13 Mint.
Reg./ M.R
No. of
Patient
FITNESS PATIENT TIME ANALYSIS
Counselor Pathology E.C.G Optometrist
Physician
7769 2:05-2:1510 Mint.
2:30-2:38
8 Mint.
--- 2:40-2:45
5 Mint.
4:05-4:15
10 Mint.
496818 4:30-4:45
15 Mint.
4:50-4:57
7 Mint.
4:59-5:03
5 Mint.
5:05-5:20
15 mint.
5:45-6:02
15 Mint.
24700 9:25-9:3510 Mint.
10:45-11:03
18 Mint.
9:46-9:50
4 Mint.
9:50-10:06
11 Mint.
1:05-1:10
5 Mint.
4373 9:20-9:3313 Mint.
9:35-9:40
5 Mint.
9:45-9:55
5 Mint.
10:03-10:10
10 Mint.
11:40:11:48
8 MINT.
07824 10:15-10-2510 mint.
10:30-10:37
7 Mint.
10:38-10:44
12 Mint.
10:45-11:02
18 Mint.
12:30-12:42
12 Mint.
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4th week
FITNESS PATIENT FLOW CHART
Reg./ M.R
No. of
Patient
FITNESS PATIENT TIME ANALYSIS
Counselor Pathology E.C.G Optometrist Physician
7584 4:08-4:16
8 Mint.
4:25-4:35
10 Mint.
4:50:5:00
9 Mint.
5:05-5:15
15 Mint.
5:45-5:57
12 Mint.
7620 9:00-9:15
15 Mint.
9:17-9:22
5 Mint.
9:25-9:30
5 Mint.
9:32-9:45
13 Mint.
12:05-12:15
10 Mint.
5407 9:03-9:16
13 Mint.
9:17-9:22
5 Mint.
9:20-9:25
5 Mint.
9:26-9:45
20 Mint.
1:06-1:19
12 Mint.
Premlata 10:02-10:10
9 Mint.
10:10-10:15
5 MINT.
10:16-10:30
8 Mint.
10:40-10:55
15 Mint.
12:35-12:45
10 Mint.
Bheru ji 11:02-11:12
10 Mint.
11:25-11:33
9 Mint.
11:35-11:42
7 Mint.
11:45-12:10
25 Mint.
1:15-1:33
18 Mint.Unkarlal ji 11:15-11:20 11:45-11:50 12:03-12:07 12:08-12:35 3:30-3:45
Reg./ M.R
No. of
Patient
FITNESS PATIENT TIME ANALYSIS
Counselor Pathology E.C.G Optometrist
Physician
497144 3:20-3:3010 Mint.
3:35-3:42
8 MINT.
3:50-4:00
11 Mnt.
4:15-4:35
20 Mint.
4:35-4:45
10 Mint.
461682 9:45-9:55
10 Mint.
9:57-10:05
8 Mint.
10:06-10:15
11 Mint.
10:17-10:30
15 Mint.
3:20-3:28
8 Mint.
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COUNSELOR (10 to 15 MINUTES)
PATHOLOGY(10 to 15 MINUTES)
E. C. G. (5 to 8
MINUTES) Electrocardiogram
I O P (5 to 9 MINUTES)Intraocular pressure
PHYSICIAN (15 to 17 MINUTES)
COUNSELOR (2 to 5 MINTUES)
ADMIT IN WARD
EXIT
http://www.google.co.in/url?sa=t&rct=j&q=ecg&source=web&cd=7&ved=0CGwQFjAG&url=http%3A%2F%2Fwww.emedicinehealth.com%2Felectrocardiogram_ecg%2Farticle_em.htm&ei=u0npT_TpOsH4rQefxeH7DQ&usg=AFQjCNH_XMJDixzfryzdTQgeKyc0cK8REQhttp://en.wikipedia.org/wiki/Intraocular_pressurehttp://www.google.co.in/url?sa=t&rct=j&q=ecg&source=web&cd=7&ved=0CGwQFjAG&url=http%3A%2F%2Fwww.emedicinehealth.com%2Felectrocardiogram_ecg%2Farticle_em.htm&ei=u0npT_TpOsH4rQefxeH7DQ&usg=AFQjCNH_XMJDixzfryzdTQgeKyc0cK8REQhttp://en.wikipedia.org/wiki/Intraocular_pressure -
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NORMAL PATIENT TIME PERIOD:
NORMAL PATIENT FLOW CHAT
Reg./ M.R
No. of
Patient
NORMAL PATIENT TIME ANALYSIS (Below 40 age)
Reception Optometrist Ophtholog. Medical /Optical/Counselor
500935 9:30-9:35 9:37-9:44 9:45-9:57 Optical
500939 9:40-9:45 9:46-9:59 10:02-10:10 Optical
Reg./ M.R
No. of
Patient
NORMAL PATIENT TIME ANALYSIS (Above 40 age)
Reception Pathology Optometrist Ophtholog. Medical /
Optical
496367 11:19-11:235 Mint.
11:24-11:30
6 Mint.
11:40-12:05
30 Mint.
12:40-1:15
35 Mint.
----
496495 12:07-12:103 Mint.
12:12-12:16
4 Mint.
12:20-12:27
7 Mint.
12:40-12:47
8 Mint.
-----
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REGISTRATION (3 to 7MINTUES)
BELO 45 AGE ABOVE 45 AGE
OPTOMRTRIST PATHOLOGY (4 -5 M.)
OPHTHALMOLOGISTS OPTOMRTRIST (7M.)
MEDICAL/ OPTICAL
OPHTHALMOLOGISTS(10M.)
/ COUNSELOR
MEDICAL /
OPTICAL/
COUNSELOR
1. REGISTRATION (5 to 7 M.)
BELOW 40 AGE
1) Patient inter in the hospital.2) Fill the voucher: name, age, address, mobile no. etc.
3) Receptionist make a Patient file. (Patient Profile)
4) Then give Registration no. and M.R. no. to patient.
5) Then, send the file to optometrist.
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2. BELOW 40 AGE (6 to 10 M.)
OPTOMRTRIST
1) File comes to optometrist system.(computer)
2) Then optometrist read the patient summary.
3) Optometrist give the vision and spectacle no. to
the patients.
4) Optometrist fill the data in patient file.
5) Then send the file toophthalmologists.
3. OPHTHALMOLOGISTS (10 to 13M.)
MEDICAL
1) File comes to the ophthalmologist system.
2) Ophthalmologist read the patient summary.
3) Then ophthalmologist cheek the patients.
4) Then ophthalmologist give the prescriptionto patient.
5) Then file is send to counselor.
ABOVE 40 AGE YEAR PATIENT:1.
ABOVE 45 AGE
PATHOLOGY (10to16M.)
1) Above 40 year age patient are sent to
Pathology.
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2) Pathologist are cheek the patient sugar
and blood pressure, blood and urine test.
3) Then go to optometrist.
2. OPTOMRTRIST (5 to 16M.)
OPHTHALMOLOGISTS
1) File comes to optometrist system.
2) Then optometrist read the patient summary.
3) Optometrist give the vision and spectacle no. to
the patients.
4) Optometrist fill the data in patient file.5) Then send the file toophthalmologists .
3. OPHTHALMOLOGISTS (6 to 10M.)
MEDICAL / OPTICAL COUNSELOR
1) File comes to the ophthalmologist system.
2) Ophthalmologist read the patient summary.
3) Then ophthalmologist cheek the patients.
4) Then ophthalmologist give the perception to
patient.
5) And ophthalmologist suggests for spectacles
or medicine / surgery.
6) Then file send to counselor for operation.
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Interview method:In interview method data collected from the
following below:-
Hospital staff.
Patients.
FINDINGS:
SUGGESTIONS :
CONCLUSION:
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To maintain the quality and brand image the hospital is required to
streaming some of its process and standardized services in the central india.
Today Gomabai Netralaya has developed as one of the best eye care
providers in Central India serving all sections of the society with equity
since last 20 years. Gomabai Netralaya has played a key role in Nimachbecoming the Eye Donation Capital of India from population proportion
point of view. Excellent facilities provided by the institute for Penetrating
Keratoplasty have gone a long way in reducing Corneal Blindness in the
region. This Netralaya has performed as many as 844 Keratoplasty surgeries
till May 2012. This Netralaya not only created awareness in its service area
but also illuminated the lives of hundreds of people. This Netralaya is now
providing tertiary level care to the patients in a cost effective way. This
Netralaya has enormous potential to grow & to serve the community