Ramco ERP for Facility Management Services · •Digital Talent Strategies •Millennial Talent 50%...
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Transcript of Ramco ERP for Facility Management Services · •Digital Talent Strategies •Millennial Talent 50%...
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Ramco ERP for Facility Management Services
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The Industry is adopting mobility and biometry for ease, accuracy and real-time data availability.To avoid disputes in billing/Payroll
Biometry Mobility
Mega Trends in Facilities Management
Total FM
Integrated Systems
The Industry is moving to single company providing end-to-end Services spanning different facility management domains
Service on the GO
The Industry leaders are consolidating multiple systems to be replaced by integrated systems for better information accuracy and availability
Unified Information Complete Service
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Global Business Transformation Trends
• Business Change Acceleration
• Enterprise Agility + Flexibility
• Global Networks 24X7 Connectivity
• Hyper-Collaboration + Social Business
• Digital Talent Strategies
• Millennial Talent 50% Workforce @ 2020
• Hyper-efficient Cost Management
• Innovation = Survival of the Fittest
• Urbanization + Smart Cities
• Work Life Innovation
* Source JLL – Study of Millennial Workforce in FM
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A view from FM and services industry experts
Dr Keith FutcherFormer ISS Greater China Regional Director,
Advisor to ISS
Dr Dean KashiwagiDirector of the Performance-Based Studies
Research Group, Arizona State University
Stan MitchellCEO Key Facilities Management
International UK
Founding chairman, Global Facility
Management Association
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Ramco Product Design Philosophy – Answer to the Mega Trends
A Product driven by New Technology, Persistent Innovation, Perceptual Simplification
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Facilities Management Overview
Building Services• Energy• Water• HVAC….
• Services• Metering• Lease/Rent
Leasing/Rental Agreements
Services Contract• Fixed• Periodic
People DeploymentTraining, Skills, Availability
Attendance Overtimes
• Parameters • SLA • Customer
Equipment
Field Services• Resource Planning• Spares Availability
& Planning
Labor, Spares, Adhoc
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Facility Management Services Industry – Issues & challenges
How do I connect?
Site Profitability – Visibility
PayrollCRM
Skill based recruitment and
mapping
How do I manage my Tools, equipment and Uniform distribution ?
High TAT for Invoice to Collection
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Contract ManagementSite Assessment led
quotation / RFQ
Training / Inventory / Site Deployment of
Manpower
Rostering / Attendance Reporting
Invoicing led from Attendance /
Timesheet
Service Quality, Customer satisfaction
Dashboard view – Site / Contract
Performance
Arrear Billing / Arrear Payroll
Facilities Management - Needs
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Ramco Solution
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Contract
Site Deployment/Tracking
Roster Plan & Schedule
Attendance
Work Reporting
Invoice
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Ramco’s Differentiators
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Location based time sheet – record time In & Out based on location
Improve your maintenance performance with superior mobile apps
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Achieve Plant Performance With Right Maintenance Strategy
Preventive Maintenance
Predictive Maintenance
Inspections
Real Time Condition Monitoring
Lubrication
Calibration
Reduced Unplanned Downtime
Higher Equipment Availability
Higher Productivity
Reduced Maintenance Cost per Unit of Production
Shutdown/ Overhaul
Connect Control Room to Board room
• Ramco EAM/ERP/BILevel 4
• Ramco OPTIMALevel 3
• RTI middleware Level 2
• PLC / DCS / Plant controlLevel 1
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Contracting Hub
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Operations Hub
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Property Management Hub
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Maintenance Cost AnalysisContracted Vs BilledOvertime Analysis
Health Safety Environment
Analytics Dashboards
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Ramco Facility Management Services Solution –Key differentiators
Complete automation reduces data entry significantly
Profitability at different levels viz., Region, Customer, Site, Employee
End to end integrated solution operations, billing and payroll
Increase in the operational efficiency
Rostering, Online attendance capturing & Information flow from multiple sites
Contract Management with Expiry tracking reduces the leakage of revenue and increases customer retention
Invoicing process made easy with one click to generate invoice
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Agent Planning Use Case
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Field Agent planning board
Typical Scenario
a day in the life of Mark, a Field Service Planner
He has to plan across
check for
• Problem Type
• Parts Availability
• Permits
based on• Customer Location
• Customer Category
• Contract Terms
based on
• Skill Type
• Duty Hours Policy
• Employee v/s Contract
• Agent Performance
Constantly factoring all below variables while planning can result in
complications
Part Availability Delays
Permits not in place
Multiple+customers
Multiple +Work orders Multiple+Agents
Agent on Leave
Stuck in TrafficWorng Skill
Assigned
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Faster Servicing of
IssuesEfficient
Work Planning
OHS Compliant
Agent Rostering+ +
=
+ Lower Servicing Cost
Ramco Field Agent planning &
optimization
solution
Better
Customer Delight
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Ramco Value Proposition
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Highlevel Overall Flow of the Facilities Management Process
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Contracting with Customer
Setting up the services
1. Setting up the facility to be managed
Rendering the services
1. In-house Resource
2. Outsourced Resource
Deployment of People/Resources
Tracking the CostReporting Work
completionPeriodic invoicing or
event based invoicing
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Contracting Process - Details
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Customer Contracting
Contracting based on Property
Contracting based on People
Contracting based on group of equipment
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Customer Invoicing
Service Setting up Processes
Setup Service Location
Induct Equipment to be Maintained
Document the SLAs
Render Service
Contracting based on Group of Equipment
Setup Site Details
Deploy People/Resour
ces
Track People attendance
Contracting based on People
Setup the facility and services
Setup Billing Process and billing cycles
Deploy resources
Contracting based on Property
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Business Analytics, Events Dashboard & Alerts, Performance Management
Sales and Operations
Material Inbound
Sub-contracting
Purchasing
Purchase Admin Item Admin
Physical Inventory & Cycle
Count
Distribution Management
Warehousing
Procurement Inventory Management Human ResourcesFinance Management
Employee Development
Customer Portal
Supplier Portal
Employee Self Service
Assessment &
Estimation
Lead Management
Quotation
Work force planning
CRM
Contract
Management
Core Accounting Setup
General Accounting
Bank Operations
Payables Management
Project Costing
Fixed Assets
Receivables Management
Consolidation
Performance Management
Staffing
Attendance Management
Planning
Compensation & Benefits
Time & Attendance
Rostering
Complaints
Tracking
Site Admin
Site Deployment
Resource Allocation
Site Start Activity
Service Level
Review
Service Level
Assessment
Site Visit
Information
Work reporting
Site Instruction
Contract termination
Customer
Complaints
Investigation Details
Solution Offering – Integrated Facilities Management
Powered by Ramco VirtualWorks®
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Solution Offering – Property Development
Workforce
Management
General
AccountingDaily LogsReservation / LOIRequisition
Estimation &
BudgetingLand ManagementLead Tracking
Opportunity
Management
Compliance
Management
Work Breakdown
Structure
RFQ & Quotation
processing
Rental / Services
AgreementComplaint Register Receivables Planning
After Sales Service
Scheme
Management
Contracts
Management
Blanket/Direct
ProcurementFit-out & Handover
Preventive
MaintenancePayables
Employee
Development
Customer Portal
Broker
ManagementBill Tracking
Inbound
Logistics
Work Order
Management
Banking
Operations
Attendance
Management
M-Book / RA Bill &
Labor BillingWarehousing
Cost Planning &
ControlStaffing
Project Tracking Supplier Rating Fixed assetsCompensation
& Benefits
Advance /
RetentionSupplier Portal
Project Review /
Profitability
Tenant Billing
FinanceLeasing / Services HR & PayrollMaintenanceProcurementMarketing/
CRMConstruction
Metered Billing
Property Management
Property Sales
Booking
Management
Payment Schedule
Sales/Construction
Agreement
Commission
Management
Demand Notices
Substitution &
Transfers
Relationship
Management
Alerts
Non-Metered Billing
Consolidation
Taxation
Business Analytics, Event Dashboard & Alerts, Performance Management
Analysis & Reports
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RAMCO ENTERPRISE FACILITY ASSET MANAGEMENT
Project
Management
Procurement &
InventoryFixed Assets HCMMaintenance Management
Finance &
Accounting
Inventory Administration
Inventory Analysis &
Planning
Warehouse Management
Material Requests,
Issues & Returns
Physical Inventory &
Cycle Counting
General Accounting
Receivables
Management
Payables Management
Global Tax Solution
Equipment Induction &
Setup
Preventive Maintenance
Predictive Maintenance
Shutdown / Outage
Management
Lubrication Financial Services
Employee Records
Training and Certification
Skills and Competency
Time Management
Project Administration
Bid Management
Project Definition
Project Planning
Project Execution
Project Closure
Asset Planning
Capitalization
Insurance
Asset
Inventory
Depreciation
Transfer
Revaluation
Disposal
Management Accounting
Std. Procedures & Tasks
Maintenance Budgets
Inspection & Calibration
Warranty & AMC
Tracking
Planning Folders
Fault Reporting
Safety & Permit
Management
Procurement
Administration
Supplier Management
Inbound Logistics
Real Time Integration
(RTI)
Reliability Downtime Analysis
Work ManagementMaintenance History
Review
Work Logs Workforce Planning
Goods Receipts/Return
Subcontracting
Data Uploads Embedded Work Flow
Analytics eSignature DeviceIntegration
SOA Integration / Collaboration
AdvancedReporting
Mobility Extension ToolkitWizard Interface
Advanced Planning & Optimization
Enterprise Add-ons
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Case Studies
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Some of the achievements at a glance …
The Client World’s No.1 Security service provider
The Challenge Unique business process, huge volume of data and integration of multiple processes
The Solution Ramco co-created a new offering for facility management industry with tight integration with operations, finance, HR & Payroll and SCM
The Outcome Around 225,000 employee’s payroll runs smoothly every month. Strong hold on operations and on-time and correct invoices goes to customer every month.
The Client Part of World’s No.2 security services company
The Challenge Running de-centralized payroll, handling pan India operations, data integrity and information on time
The Solution Ramco’s Facility management solution was implemented
The Outcome Successful payroll run for around 20,000 employees, MIS reports gives much grip on operations to the management.
The Client India’s foremost facility management service provider
The Challenge The Challenge was to handle the merger of multiple companies and also handle the integration of Business Development, Operations, HR& Payroll departments for a smooth run of the business
The Solution Ramco’s Facility management solution was implemented
The Outcome 2 legal entities, 18 locations across India with 22,000 employees payroll is run through HCM and 2500 site invoices are processed successfully.
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Endorsements
Voice of Our Customers
“We did evaluate a number of solutions in the ERP field which would meet our needs and objectives. Ramco provided a very good fit, bothfrom the point of view of their functional suitability, as well as for our commercial requirements. It was a very good decision. We have beenable to successfully integrate this with most of our business needs. I would believe that this has been a rich and valuable experience for us.”
Mr. Jogesh Ramaswamy,
CTO – G4S IT
“Ramco’ Enterprise Suite has eliminated the operational / data redundancies, enhanced the flow of information, and have thus,significantly improved productivity and profitability.”
Mr. Mahesh Mathur,
Vice President – Systems, DLF – India
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Endorsements
Voice of Our Customers
“We went through almost all available options. RAMCO was the final choice because it gave a comfort level having done implementation in similar industries like ours. We had similar pain points of a large geographical spread, multiple bases, large spread, an annuity model of business etc.”
“With RAMCO, the customization is way easier. Also, the implementation is done by the company itself and not by a partner. That brings a lot of difference in long-term experience.”
“If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to automation. I have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the company side. Standardization of processes is important. Automation only sits upon a set of processes.”
Brendon Pereira
VP, Corporate Planning and IT - Dusters Total Solutions
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Thank you
