Raijor Podulit Raijor Sarkar (RPRS)

Web based Grievance Tracking & Monitoring

System

Devajit Bhattacharyya

NIC Asam State Centre

Objective The primary objectives of RPRS is to :

Ensure online availability of the Workflow based computerized grievance system to the citizens and thereby providing facilities to lodge the grievances, find the status, and send reminders etc.

Main Features of RPRS Lodging of the grievance by a citizen directly or through District representative.

Acknowledgment of acceptance of grievance by the department concerned.

Follow up action of Grievances.

Forwarding of Grievances.

Reminders and Clarification

Disposal of the Case.

Monitoring of Grievances by Higher Authority.

Various MIS Reports

About RPRS System

RPRS system is an integrated web based application Software, developed by NIC Assam State Centre which primarily aims at submission of grievances by the citizens from any where and any time basis.

The system generated unique registration number on submission of grievances to any Department.

The system is designed in such a way that higher authority can forward grievances to the lower level and can monitor the status of the Grievance Application at any time.

About RPRS System contd……

The system is divided into two parts :

1. The Applicant part, consisting of Online Application, Status View, Sending Reminder, Searching of application.

2. The Grievance Redress Mechanism part, consisting of three processes of namely receipt, redress, and monitoring of grievances.

Grievance Redress Process Flow

RPRS – Role Management

Entity Role

Citizen Interface --- Home Page

Department Interface --- Home Page

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