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Rai Bahadur M.S. Oberoi

Founder Chairman, The Oberoi Group

Early lifeRai Bahadur Mohan Singh Oberoi was born on 15th August, 1898 in erstwhile undivided

Punjab, which is now in Pakistan. He was only six months old when his father died.

Success and fortune did not, therefore, come easily to him. Initiative, resourcefulness

and hard work, combined with the capability to face and overcome the most

overwhelming odds can best characterise this phenomenal entrepreneur.

Mr. M.S. Oberoi completed his primary education in Rawalpindi and moved to Lahore for

his Bachelors degree. Shortly thereafter, to flee the ravages of a virulent plague, he

went to seek his fortune in Shimla, the summer capital of British India. Arriving

penniless, he found a job at a monthly salary of INR 50, as the front desk clerk at theCecil Hotel. Today, The Oberoi Group owns the hotel The Oberoi Cecil where the young

Mr. Oberoi found his mtier.

The diligence, enthusiasm and intelligence displayed by Mr. Oberoi impressed Mr. Grove,

the manager of the hotel. A quick learner, Mr. Oberoi did not restrict his efforts to

fulfilling the job description of a desk clerk but sought and shouldered additional

responsibilities. A few years later, when Mr. Clarke acquired a small hotel he asked Mr.

Oberoi to assist him. It was here, at Clarkes Hotel, that Mr. Oberoi gained first hand

experience in all aspects of operating a hotel.

Budding Entrepreneur

In 1934, Mr. Oberoi acquired his first property, The Clarkes Hotel, from his mentor by

mortgaging his wifes jewellery and all his assets. Four years later, he signed a lease to

take over operations of the five hundred rooms Grand Hotel in Calcutta that was on sale

following a cholera epidemic. With his customary confidence and sheer determination to

succeed, he was able to convert this hotel into a highly profitable business venture.

Over several years, Mr. Oberoi had purchased shares in Associated Hotels of India (AHI),

which owned Cecil and Corstophans hotels in Shimla, Maidens and Imperial hotels in

Delhi and a hotel each in Lahore, Murree, Rawalpindi and Peshawar. In 1943, Mr. Oberoi

acquired controlling interest in AHI. He thus became the first Indian to run the countrys

largest and finest hotel chain. In the tumultuous years just prior to Indian independence,

Mr. Oberoi met and intimately interacted with the would-be leaders of Free India, all of

whom were, at one time or other, guests at his hotels.

International PioneerHaving consolidated his early ventures, Mr. Oberoi became the first Indian hotelier to

enter into an agreement with an internationally renowned hotel chain, to open the first

modern, five-star hotel in the country. The Oberoi Inter Continental, in New Delhi

opened in 1965. The I-Con, as it became popularly known, offered facilities that no other

hotel in the country matched and was Indias first luxury hotel.

This achievement was enhanced with the opening of the 35-storey Oberoi Sheraton in

Bombay, in 1973. Mr. Oberoi was the first Indian to work in association with

international chains to woo international travellers to India. This led to a heavy influx of

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international travellers and foreign occupancy soared to an average of 85%. This

enabled the Oberoi Hotels to significantly contribute to Indias foreign exchange

earnings.

Another pioneering landmark was the establishment in 1966 of the prestigious Oberoi

School of Hotel Management, recognised by the International Hotel Association in Paris.Considered Indias premier institute, the school is now known as The Oberoi Centre of

Learning and Development and continues to provide high quality professional training in

hospitality management.

Other notable firsts were the decision to employ women in his hotels and to establish a

chain of ancillary industries producing and supplying items like consumables and

stationery to ensure the highest quality. The Oberoi Group was also the first to start

flight catering operations in India, in 1959. The Oberoi Flight Services, located in New

Delhi, Mumbai, Cochin and Chennai, provide in-flight meals of international quality to

reputed airlines.

Mr. Oberoi realised that the hotel and hospitality business is greatly dependent on travel

agents, a vital element in the distribution chain. Therefore, he decided to establish his

own travel agency. Mercury Travels, part of The Oberoi Group, ranks amongst the

leading travel agencies in India.

With vision and imagination, Mr. Oberoi converted old and dilapidated palaces, historical

monuments and buildings into magnificent hotels such as The Oberoi Grand in Calcutta,

the historic Mena House Oberoi in Cairo and The Windsor in Australia. It was, in fact, in

the face of severe opposition that the State Government of Victoria awarded Mr. Oberoi

the lease of The Windsor, a heritage building in Melbourne. He personally supervised the

restoration of the hotel to its original grandeur and later acquired it. The Oberoi Cecil in

Shimla, built in the early 20th century, reopened in April 1997 after extensive andmeticulous renovation.

Awards and HonoursIn 1943, Mr. Oberoi was conferred the title of Rai Bahadur by the British Government in

recognition of his services to the Crown. Thereafter, Mr. Oberoi won acclaim and

received several national and international awards including admission to the Hall of

Fame by the American Society of Travel Agents (ASTA) and Man of The World awardby

the International Hotel Association (IHA), New York. He was presented the Order of The

Republic, First Class by the President of Egypt. He got an Honorary Doctorate of Business

Administration from the International Management Centre, Buckingham,

UK. Newsweeknamed him one of the Elite Winners of 1978. The PHDCCI Millennium

award in 2000 was presented in recognition of his entrepreneurial and business success.

In 2001, the Government of India accorded him the Padma Bhushan.

Globalisation of The Oberoi GroupTo place The Oberoi Group on the world map, Mr. Oberoi exported management

expertise to Australia, Egypt and Singapore, where The Oberoi Group took charge of the

management of existing luxury hotels. The success of Oberoi Hotels & Resorts overseas,

in the face of global competition, greatly enhanced the image of The Group.

Today, Oberoi Hotels & Resorts in Indonesia, Egypt, Mauritius, Saudi Arabia and India

add value and distinction to their host countries.

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Foundations of the FutureUnder Mr. Oberois dynamic leadership, The Oberoi Group introduced its second brand of

hotels, Trident. Trident hotels are five-star hotels that have established a reputation for

excellence and are acknowledged for offering quality and value. These hotels combine

state of the art facilities with dependable service in a caring environment, making them

the ideal choice for business and leisure travellers. Presently there are nine Tridenthotels in India located in Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi

National Capital Region), Chennai, Bhubaneshwar, Cochin, Agra, Jaipur and Udaipur. The

Oberoi Group also operates a Trident hotel in the Saudi Arabian city of Jeddah.

In the luxury category, The Group opened The Oberoi Rajvilas, Jaipur; The Oberoi Cecil,

Shimla; The Oberoi Udaivilas, Udaipur; The Oberoi Vanyavilas, Ranthambhore; The

Oberoi Amarvilas, Agra; Wildflower Hall, Shimla in the Himalayas; The Oberoi, Lombok,

Indonesia; The Oberoi, Sahl Hasheesh, Egypt; The Oberoi, Mauritius and The Oberoi

Zahra, Luxury Nile Cruiser, Egypt.

The Group employs more than 12,000 people worldwide and operates 28 hotels andthree cruisers in five countries.

Mr. Oberois achievements and successes did not, however, take from his simplicity and

old-fashioned charm. He retained, until his death in May 2002 at the age of 103, a

unique humility. He was fond of saying, I have been able to accept the challenge and

make good. There is comfort in knowing that whatever little I have achieved has also

helped to raise the prestige of my country.

THANK YOU

RIDDHI JHAWAR

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