Radical Reference presentation
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Transcript of Radical Reference presentation
Website Redesign
Rabecca Hoffman, Julie Maher, Kevin Pelrine, Jeff Walloch and Alex Watkins
May 4, 2011
Summary of Research Findings: Meet the Client
Summary of Research Findings: Personas & Scenarios
The independent journalist The activist
The library student The volunteer
Summary of Research Findings: Content Inventory
Summary of Research Findings: Competitive Analysis
Summary of Research Findings: Card Sort
Summary of Research Findings: Paper Prototyping
Site Strategy
The Radical Reference Website needs to: Foster Community Provide Resources
Answer Questions
To Achieve these Goals the Website Needs to be:
Trustworthy Do users trust the organization to answer their questions?
To Achieve these Goals the Website Needs to be: Trustworthy Do users trust the organization to answer their questions?
Informative Is a wealth of unique information at the users' fingertips?
To Achieve these Goals the Website Needs to be: Trustworthy Do users trust the organization to answer their questions?
Informative Is a wealth of unique information at the user’s fingertips?
Collaborative Can volunteers participate in meaningful collaboration?
To Achieve these Goals the Website Needs to be: Trustworthy Do users trust the organization to answer their questions?
Informative Is a wealth of unique information at the user’s fingertips? Collaborative Can volunteers participate in meaningful collaboration?
Intuitive Is the site’s identity clear, is it easy to use?
Create a site that is Trustworthy
Professional Look Showcase Expert Volunteer Credentials
New Radical Reference Home Page
New Radical Reference Home Page
New Radical Reference Home Page
New Radical Reference Home Page
New Radical Reference Home Page: Trustworthy
Team Profiles, Expert Credentials: Trustworthy
Create a site that is Informative
Make Research Guides Browsable Showcase Presentations Searchable Question Archive
Research Guides
Media & Presentations
Searchable Question Archive
Create a site that is Collaborative Customizable Profiles Ability to Join and Discuss Local Chapters and Projects More Collaborative Question Answering
Customizable Profiles
Local Chapter
Individual Project
Answer Questions
Create a site that is Intuitive Expose Organizational Goals Labels and architecture are clear Forms are simple and straightforward
Home Page: Featured Content
Sitemap
Secondary Navigation Exposed
Question Submission Form