Rachel J.C. Chen, Ph.D., CHE EDUCATION Ph.D. M.S. · 13. International Education (2012-2015) 14....
Transcript of Rachel J.C. Chen, Ph.D., CHE EDUCATION Ph.D. M.S. · 13. International Education (2012-2015) 14....
Rachel J.C. Chen, Ph.D., CHE
Department of Retail, Hospitality and Tourism Management
246 Jessie Harris Building, The University of Tennessee
Knoxville TN 37996-1911
Email: [email protected] Office: (865) 974-0505
EDUCATION
Ph.D. North Carolina State University, USA, 2000
M.S. North Carolina State University, USA
B.A. National Cheng-Chi University, Taipei, Taiwan
EXPERIENCE
DDiirreeccttoorr, Center for Sustainable Business and Development,
Institute for a Secure and Sustainable Environment (ISSE), the
University of Tennessee, Knoxville, USA
2010-2018
PPrrooffeessssoorr,, Dept. of Retail, Hospitality and Tourism Management, the
University of Tennessee
2012-present
VViissiittiinngg AAssssoocciiaattee PPrrooffeessssoorr, School of Forestry and Environmental
Studies (FES), Yale University, New Haven, USA [appointed by the
Dean of Yale FES and the Vice President of Yale University]
2009-2010
DDoollllyyWWoooodd PPrrooffeessssoorr, named by the research division, Herschend
Family Entertainment, USA
2006-2010
Associate Professor, Dept. of Retail, Hospitality and Tourism
Management, the University of Tennessee
August 1, 2006-
July 31, 2012
DDiirreeccttoorr ooff GGrraadduuaattee SSttuuddiieess, Hotel, Restaurant and Tourism
Program, Dept. of Retail, Hospitality and Tourism Management, the
University of Tennessee
2005-2010
Assistant Professor, Hotel, Restaurant and Tourism Program,
(Department configuration varied) Dept. of Consumer Services
Management/Dept. of Retail, Hospitality and Tourism Management,
the University of Tennessee
2003-2006
Assistant Professor, Recreation and Tourism Management Program,
Dept. of Sport and Leisure Studies, the University of Tennessee
2002-2003
Assistant Professor, Recreation and Tourism Management Program,
Dept. of Consumer and Industry Services Management, the
University of Tennessee
2000-2002
Senior Visiting Researcher, Centre for Regional and Tourism
Research, Denmark
2004
Rachel J.C. Chen
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Research Assistant, Department of Forestry, North Carolina State
University, USA
1999- 2000
Research Assistant, Department of Parks, Recreation and Tourism
Management, North Carolina State University
1995-1999
Certified National Tour Manager, San Fuh Traveling LTD., Taiwan
1989-1994
Regional Director of Sales and Marketing Division, Sing Kung Co.
LTD., Taipei, Taiwan
1991-1992
President, Student Association of Foreign Languages and Cultures,
National Cheng-Chi University, Taipei, Taiwan
1989
HONORS AND AWARDS
Honorary Captain, Lady Vols Basketball, the University of
Tennessee, USA
Featured Woman Faculty, Women with Big Ideas, the Provost
Office & Office of Diversity and Inclusion, the University of
Tennessee, USA
Irma Fitch Giffels Faculty Endowment Award, the College of
Education, Health, and Human Sciences (CEHHS), the University of
Tennessee
FFuullbbrriigghhtt SSeenniioorr SSppeecciiaalliisstt//RRoosstteerr, Fulbright Specialists Program,
Council for the International Exchange of Scholars (CIES), USA
Feb. 24, 2019
2016
2013
2008-2013
Who’s Who in America
AAwwaarrddeedd PPaarrttiicciippaanntt ooff HHEERRSS, Advancing Women Leaders in
Higher Education Administration, Higher Education Resource
Services (HERS). Dr. Chen was selected by Chancellor Jimmy
Cheek of the University of Tennessee to participate in the 2011
Denver Summer Institute of HERS. [July 24 – August, 7, 2011]
VViissiittiinngg AAssssoocciiaattee PPrrooffeessssoorr, School of Forestry and Environmental
Studies (FES), Yale University, New Haven, USA [appointed by the
Dean of Yale FES and the Vice President of Yale University]
DollyWood Professor, named by the Research Division, Herschend
Family Entertainment, USA
2010 –present
2011
2009-2010
2006-2010
EUReCA Award [faculty advisor], “Raising the Bar: Comparative
Analysis of Neighborhood Culture and Demographics on profit
Margins and Socioeconomic Status of Bar Businesses”, the 17th
March, 2013
Rachel J.C. Chen
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Annual Exhibition of Undergraduate Research & Creative
Achievement (EUReCA), the University of Tennessee
[Students: Stephen J. Polcsa; Brianna J. Wilkerson; Amanda M. Hall;
Laura L. Wilson; Maxwell L. Graham]
EUReCA Award [faculty advisor], “Tennessee Tradition—the
Study of University Homecomings Students”, the 16th Annual
Exhibition of Undergraduate Research & Creative Achievement
(EUReCA), the University of Tennessee
[Students: Bree Zbikowski, Katie Frith, Kelsey Sayres, Leslie Jett]
EUReCA Award [faculty advisor], “Not UR Grandfather’s Hotel—
Transitioning from Boomer Business Travelers to XYZ Business
Travelers”, the 16th Annual Exhibition of Undergraduate Research &
Creative Achievement (EUReCA), the University of Tennessee
[Students: Angela Chen and Amy McDonald]
EUReCA Award [faculty advisor], “Are you Down with
Downtown?” the 14th Annual Exhibition of Undergraduate Research
& Creative Achievement (EUReCA), the University of Tennessee
March, 2011
March, 2011
March, 2008
EUReCA Award, Best of Show and the Highest Research
Honorary Award [faculty advisor], “The Determinants of Wine
Selection: Diners' Experiences, Market Segments, and Product
Promotions”, the 13th Annual Exhibition of Undergraduate Research
& Creative Achievement (EUReCA), University of Tennessee
[Students: Mark Hawkins and his team]
[note: Dr. Chen is the 1st faculty member from the College of
Education, Health and Human Sciences won the Best of Show
EUReCA award as a faculty advisor at the University level within the
13 years since EUReCA has been established at UTK]
March, 2007
Best Paper Award, “Forecasting Models and Impacts of Intervention
Events on Tourism Trends”, International Council on Hotel,
Restaurant and Institutional Education (I-CHRIE)
2006
Outstanding International Council on Hotel, Restaurant and
Institutional Education (I-CHRIE) Refereed Paper Reviewer Award
2005
Outstanding International Council on Hotel, Restaurant and
Institutional Education (I-CHRIE) Refereed Paper Reviewer Award
2004
Outstanding International Council on Hotel, Restaurant and
Institutional Education (I-CHRIE) Refereed Paper Reviewer Award
2003
Irma Fitch Giffels Faculty Endowment Award, the College of
Human Ecology, the University of Tennessee
2001
Rachel J.C. Chen
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Honorary Member of Xi Sigma Pi Society, USA
Since 1997
Outstanding Graduate Student Award, Dept. of Parks, Recreation
& Tourism Management, North Carolina State University, USA
1997
EDITORIAL BOARD
Associate Editor, Journal of Hospitality and Tourism (since 2003)
Associate Editor, Sustainability, Social Responsibility and Innovations in the Hospitality
Industry (2013-2014)
Editorial Board 1. Journal of Travel Research (SSCI) (since 2011)
2. Tourism Management (SSCI) (since 2006)
3. Journal of Travel and Tourism Marketing (SSCI) (since 2007)
4. Tourism Analysis (SSCI waiting list) (since 2005)
5. Sustainability (SSCI) (since 2010)
6. Journal of Hospitality and Marketing Management (SSCI) (since 2008)
7. Journal of Hospitality and Tourism Insight (since 2017)
8. Advanced Hospitality and Leisure (since 2004)
9. International Journal of Hospitality and Tourism Administration (since 2004)
10. International Journal of Tourism Sciences (since 2010)
11. Journal of Quality Assurance in Hospitality and Tourism (since 2011)
12. European Journal of Tourism Research (SSCI) (since 2008)
13. International Education (2012-2015)
14. The Consortium Journal of Hospitality and Tourism (since 2001)
Refereed Journal Paper Reviewer
1. Asia Pacific Journal of Tourism Research (SSCI)
2. Annals of Tourism Research (SSCI)
3. Cornell Hospitality Quarterly (SSCI)
4. Journal of Hospitality and Tourism Research (SSCI)
5. International Journal of Contemporary Hospitality Management (SSCI)
6. International Journal of Hospitality Management (SSCI)
7. International Journal of Electronic Customer Relationship Management
8. Journal of Retailing and Consumer Services
9. The International Journal of Management Science (SSCI)
Refereed Conference Paper Chair & Reviewer
Chair of Marketing & Proceeding Associate Editor, International Council on Hotel,
Restaurant and Institutional Education (I-CHRIE) [2006-2009]
Chair of Travel & Tourism, Graduate Education and Graduate Student Research in
Hospitality and Tourism [2007-2008]
Reviewer
Travel and Tourism Research Association (TTRA) Annual Conference [2003-2005]
Rachel J.C. Chen
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International Society of Travel and Tourism Educators (ISTTE) [2002-2003]
Asia Pacific Council on Hotel, Restaurant and Institutional Education [2002-2003]
CERTIFICATION
Certified Hospitality Educator (CHE), Certified by American Hotel & Lodging
Educational Institute, 2006 to present [Note: Chen obtained 96% out of 100% on her
instructional teaching’s video evaluation. “One of the highest scores I’ve ever evaluated on
a video! Keep up the good teaching” according to the Professional Certification Department,
Educational Institute, American Hotel & Lodging Association]
Gotta Know Knoxville Ambassador, Certified by Knoxville Tourism Sports Corporation,
Mayor of Knox County, Mayor of City of Knoxville, Executive Director of Knoxville
Tourism Alliance, and President/CEO of Knoxville Tourism Sports Corporation, 2011 to
present
RESEARCH INTERESTS
Strategic Management, Sustainability, and Marketing Strategic Management Sustainable Business and Development
Marketing for Businesses Impacts of Climate Change on Business and Services
Consumer Behavior Studies Geographic Information Systems Applications
Environmental Impact Assessment Analyses of Tourism, Recreation, and Sports
Statistics and Economics
Forecasting Methods and Applications Economic Impact Assessments
Input-Output Models and Applications Statistics for Behavioral Sciences
Topical Problems in Economics
PUBLICATIONS
PAPERS IN REFEREED JOURNALS
[Chen* = Correspondence Author; + = Advisee] [SSCI = Social Sciences Citation Index]
1. Zhang+, Z., and R.J.C. Chen*. (2019). Assessing Airbnb Logistics in Cities: Geographic
Information System and Convenience Theory. Sustainability, 11(9) 2462-2473. [SSCI]
[Chen’s contributions: 50%] https://doi.org/10.3390/su11092462
2. Zhang+, Z., R.J.C. Chen*, and L. Han. (2019). Strategic Sustainable Development
Through the Lenses of Tourists’ Preferences: A Geotagged Photo Approach. Journal of
Sustainable Development, 12(3), 1-10. [Chen’s contributions: 40%]
3. Benjamin, S., W. Knollenberg and R.J.C., Chen (2019). Making sure they have the time
of their lives: Identifying co-creation opportunities at the Dirty Dancing Festival: Journal
of Event Management Special Issue "Events in a Changing World" (in press) (Chen’s
contributions: 10%).
4. Zhang+, Z., R.J.C. Chen*, and L. Han. (2019). Sustainable Development in Travel,
Transportation, and Data Management: Implementations of Geographical Information
Systems (GIS). Journal of Hospitality and Tourism. [Chen’s contributions: 40%]
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5. Chen, C.R. and R.J.C. Chen*. (2018). Using Two Government Food Waste Recognition
Programs to Understand Current Reducing Food Loss and Waste Activities in the U.S.
Sustainability, 10(8), 2760-2783; doi: 10.3390/su10082760 [SSCI] [Chen’s
contributions: 45%] http://www.mdpi.com/2071-1050/10/8/2760
6. Chen*, R.J.C, and Smith, A.D. (2018). Strategic Management in Tourism and
Communities. Journal of Hospitality and Tourism, 16(1), 35-49. [Chen’s contributions:
75%]
7. Zhang+, Z., R.J.C. Chen*, L. Han, and L. Yang. (2017). Key Factors Affecting the Price
of Airbnb Listing: A Geographically Weighted Approach. Sustainability, 9(9), 1635-
1648. https://doi.org/10.3390/su9091635 [SSCI] [Chen’s contributions: 45%; Zhang’s
co-advisor]. http://www.mdpi.com/2071-1050/9/9/1635
8. Yoon+, D.H. and R.J.C. Chen* (2017). A Green Shadow: the Influence of Hotel
Customers’ Environmental Concern, Knowledge, and Education Level on Green
Marketing Skepticism and Behavioral Intentions. Tourism Analysis, 22(3), 281-293.
[Chen’s contributions: 45%; Yoon’s advisor; Tourism Analysis is ranked as the top #7 in
the tourism field in the world]
9. Poisson+, D.K. and Chen*, R.J.C. (2017). Operating Sustainable Meal Plans and Food
Places: Factors Influencing College Students’ Dining Choices and Preferences. Journal
of Hospitality and Tourism. 15(1), 19-30. [Chen’s contributions: 65%].
10. Chen*, R.J.C. (2016). What can Rural Communities do to be Sustained? Sustainability,
8(9), 930-941. https://doi.org/10.3390/su8090930 [SSCI] http://www.mdpi.com/2071-
1050/8/9/930
11. Yu+, N. and Chen*, R.J.C. (2016). Hotel Guests’ Preferences and Choices: Baby
Boomer, X, and Y Generations. Journal of Hospitality and Tourism, 14(2), 38-48
[Chen’s contributions: 65%; Ning’s advisor]
12. Chen*, R.J.C. and Barrows, C. (2015). Developing a Mystery Shopping Measure to
Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate
Executive Members’ Feedback. Sustainability, 7(9), 12279-12294.
https://doi.org/10.3390/su70912279 [Chen’s contributions: 65%] [SSCI]
http://www.mdpi.com/2071-1050/7/9/12279
13. Chen*, R.J.C. (2015) From Sustainability to Customer loyalty: A Case of Full Service
Hotels’ Guests. Journal of Retailing and Consumer Services, 22(1), 261-265.
14. Shi+, Y., Yu, N. and Chen*, R.J.C. (2015). After 2008 Olympic Games: From a Glorious
Mega-event to a Sustainable Destination Brand. Journal of Hospitality and Tourism,
13(1), 48-57. [Chen’s contributions: 35%; Shi’s and Ning’s advisor]
15. Chen*, R.J.C. (2015). Beyond Sustainability: from Sustainable Consumer Services to
Sustainable Business. Journal of Retailing and Consumer Services, 22(1), 223-224.
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16. Chen*, R.J.C. (2014). Integrated Sustainable Business and Development System:
Thoughts and Opinions. Sustainability, 6(10), 6862-6871.[SSCI]
17. Parsa, H.G., Segarra-Ona, M., Jang, S.C., Chen, R.J.C., Singh, A.J. (2014). Special
Issue on Sustainable and Eco-Innovative Practices in Hospitality and Tourism. The
Cornell Hospitality Quarterly, 55(1), 5. [Chen’s Contributions: 20%] [SSCI]
18. Chen*, R.J.C. (2013). How Can Stores Sustain Their Businesses? From Shopping
Behaviors and Motivations to Environment Preferences. Sustainability, 5(2), 617-628.
https://doi.org/10.3390/su5020617 [SSCI] http://www.mdpi.com/2071-1050/5/2/617
19. Chen*, R.J.C. (2013). Beyond Management and Sustainability: Visitor Experiences of
Physical Accessibility in the Great Smoky Mountains National Park, USA. Journal of
Management and Sustainability. 3(2), 145-154. [JMS is listed within the Index/Archive
of AMICUS, CAB Abstracts, CANADIANA, DOAJ, EBSCOhost, Google Scholar,
Library and Archives Canada, LOCKSS, Open J-Gate, PKP Open Archives Harvester,
ProQuest, Standard Periodical Directory, Ulrich's, Universe Digital Library]
20. Jetter+, L. and R.J.C. Chen* (2012). An Exploratory Investigation of Knowledge
Sharing and Cooperative Marketing in Tourism Alliances. International Journal of
Hospitality and Tourism Administration, 13(2) 131-144. [Chen’s contributions: 35%;
Jetter’s advisor; IJHTA is recognized as a good international journal]
21. Chen*, R.J.C. (2011). Impacts of International Tourism on Economies in the Asia-
Pacific Region: Opportunities and Challenges. Tourism Analysis, 16(4), 499-504.
[Tourism Analysis is ranked as the top #7 in the tourism field in the world]
22. Chen*, R.J.C. (2011). Impacts of Natural Disasters on Regional Economies: An
Overview. Tourism Analysis, 16(3), 367-372. [Tourism Analysis is ranked as the top #7
in the tourism field in the world]
23. Hunter+, M. and R.J.C. Chen* (2011). From Management to Sustainability: Strategies
for Producers, Consumers, and Small Businesses. Journal of Management and
Sustainability, 1(1), 99-111. [Chen’s contributions: 40%; Chen served as Hunter’s (JD)
supervisor]
24. Yu+, N. and R.J.C. Chen* (2011). The Perceived Impacts of 2008 Beijing Olympic
Games on Tianjin Tourism Industry: A Qualitative Approach. Journal of Hospitality and
Tourism, 9(1), 37-53. [Chen’s contributions: 35%; Yu’s advisor]
25. Meeks+, M. and R.J.C. Chen* (2011). Can Walmart Integrate Values with Value?: From
Sustainability to Sustainable Business. Journal of Sustainable Development, 4(5), 62-67.
[Chen’s contributions: 40%; Chen served as Meeks’s (JD) supervisor; JSD is listed
within the Index/Archive of AMICUS, CAB Abstracts, CANADIANA, DOAJ,
EBSCOhost, Google Scholar, Library and Archives Canada, LOCKSS, Open J-Gate,
PKP Open Archives Harvester, ProQuest, Standard Periodical Directory, Ulrich's,
Universe Digital Library]
Rachel J.C. Chen
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26. Chen*, R.J.C. (2011). The Facts of the Weather Extreme Events in the United States: Is
There a Trend? Journal of Sustainable Development, 4(4), 14-21.
27. Chen*, R.J.C. (2011). Effects of Climate Change in North America: An Overview.
Journal of Sustainable Development, 4(3), 32-50.
28. Chen*, R.J.C. (2011). Review "Green to Gold: How Smart Companies Use
Environmental Strategy to Innovate, Create Value, and Build Competitive Advantage."
Journal of Sustainable Tourism, 19(6), 789-792. [JST is ranked as top #4 in the field in
the world] [SSCI]
http://tandfprod.literatumonline.com/doi/abs/10.1080/09669582.2010.527095
[Book Review; this article was reviewed by the book editor]
29. Jetter+, L. and R.J.C. Chen* (2011). Destination Branding and Images: Perceptions and
Practices from Tourism Industry Professionals. International Journal of Hospitality and
Tourism Administration, 12(2), 174-187. [Chen’s contributions: 35%; Jetter’s advisor;
IJHTA is recognized as a good international journal]
30. Poisson+, D.K. and R.J.C. Chen* (2010). Multiple On-Site Winery Festivals: Tourist
Motivations, Winery Festival Destination Performance, and Repatronage Intention.
Tourism Analysis, 15(5), 585-589. [Chen’s contributions: 35%; Poisson’s advisor;
Tourism Analysis is ranked as the top #7 in the tourism field in the world]
31. Yu+, N. and R.J.C. Chen* (2010). Managers’ Perceptions toward the Impacts of the
2008 Olympic Games. Journal of Hospitality and Tourism, 8(2), 48-61. [Chen’s
contributions: 35%; Yu’s advisor]
32. He+, N. and R.J.C. Chen* (2010). Motivations of American Students toward Selections
of Overseas Educational Programs. International Journal of Hospitality and Tourism
Administration, 11(4), 347-359. [Chen’s contributions: 35%; He’s advisor; IJHTA is
recognized as a good journal]
33. Buhrmester+, B. and R.J.C. Chen* (2009). A Consumer Profile of Museum Visitors in
East Tennessee. Journal of Hospitality and Tourism, 7(2), 45-56. [Chen’s contributions:
35%; Buhrmester’s advisor]
34. Fu, J.S, H.C. Chien, F.L. Yeh, C.J. Jang, and R.J.C. Chen* (2009). Air Quality
Modelling: An Investigation of the Merits of CMAQ in the Analysis of Trans-boundary
Air Pollution from Continents to Small Islands. International Journal of Environmental
Technology Management, 10(2), 150-166. [Chen’s contributions: 20%; IJETM is a good
international journal in the field]
35. Chen*, R.J.C., P. Bloomfield, and F. Cubbage (2008). Comparing Forecasting Models
in Tourism. Journal of Hospitality and Tourism Research, 32(1), 3-21. [leading article]
[Chen’s contributions: 80%; JHTR is ranked as the top #1-3 in the field in the world]
[SSCI]
Rachel J.C. Chen
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36. Chen*, R.J.C. (2007). Impacts of an Intervention Event on Museum Visitations.
Advances in Hospitality and Leisure, 3, 55-68. [AHL is published by Elsvier and a good
journal]
37. Chen*, R.J.C. (2007). Geographic Information Systems (GIS) Applications in Retail
Tourism and Teaching Curriculum. The Journal of Retailing and Consumer Services,
14(4), 289-295. [JRCS is recognized as a good journal in the field]
38. Chen*, R.J.C. (2007). Review ‘Tourism in Turbulent times’. Journal of Hospitality and
Tourism Research, 31(3), 411-414. [Book Review; this article was invited and reviewed
by the journal editor] [JHTR is ranked as the top #3 in the field in the world] [SSCI]
39. Chen*, R.J.C. (2007). Review ‘Sustainable Tourism’. Journal of Travel and Tourism
Marketing, 23(1), 88-89. [Book Review; this article was invited and reviewed by the
journal editor] [JTTM is ranked as the top #5 in the field in the world] [SSCI]
40. Chen*, R.J.C. (2007). Significance and Variety of Geographic Information System
(GIS) Applications in Retail, Hospitality, Tourism, and Consumer Services. The Journal
of Retailing and Consumer Services, 14(4), 247-248. [JRCS is recognized as a good
journal in the field]
41. Chen*, R.J.C. (2006). Island Tourism Multi-Dimensional Impact Models. Sustainable
Development, 14(2), 104-114. [Sustainable Development is recognized as an
outstanding journal in the field in the world] [SSCI]
42. Chen*, R.J.C. (2006). An Evaluation of Alternative Forecasting Methods for Tourist
Flows Before and After the Inclusion of Intervention Events. Tourism Analysis, 10(3),
269-276. [Tourism Analysis is ranked as the top #7 in the tourism field in the world]
43. Chen*, R.J.C. (2004). Uses of Hospitality and Leisure Services: Voices of Visitors with
Disabilities. Advances in Hospitality and Leisure, 1(1), 89-102. [AHL is published by
Elsvier and a good journal]
44. Chen*, R.J.C., & P. Noriega (2003). The Impacts of Terrorism: Perceptions of Faculty
and Students on Safety and Security in Tourism. Journal of Travel and Tourism
Marketing, 15(2/3). 81-97. [Chen’s contributions: 90%; JTTM is ranked as the top #5 in
the field in the world] [SSCI]
45. Chen*, R.J.C., P. Bloomfield, and J. Fu (2003). An Evaluation of Alternative
Forecasting Methods to Recreation Site Use. Journal of Leisure Research, 35(4). 441-
454. [Chen’s contributions: 70%; JLR is ranked as the top #2 in the leisure field in the
world] [SSCI]
46. Chen*, R.J.C. & J. Chen (2003). Terrorism Effects on Travel Arrangements and
Tourism Practices. International Journal of Hospitality and Tourism Administration,
4(3). 49-63. [Chen’s contributions: 75%; IJHTA is recognized as a good international
journal]
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Page 10 of 34
47. Chen*, R.J.C., K. Hunt, and R.B. Ditton (2003). The Economic Impacts of a Trophy
Largemouth Bass Fishery: Lake Fork, Texas. North American Journal of Fisheries
Management, 23(3), 835-844. [Chen’s contributions: 40%; NAJFM is ranked and well
recognized as a very top journal in the field in the world] [SSCI]
48. Bohnsack, B.L., R.B. Ditton, J.R. Stoll, R.J.C. Chen, R. Novak, and L.S. Smutko.
(2002). The Recreational Bluefin Tuna Fishery: Anglers Characteristics, Behaviors,
Attitudes, and Economic Impacts. North American Journal of Fisheries Management
22(1), 165-176. [Chen’s contributions: 25%; NAJFM is ranked and well recognized as a
very top journal in the field in the world] [SSCI]
49. Noriega, P. and R.J.C. Chen (2003). Strategic Management: An Essential Component of
all Small Business Operations. The Consortium Journal of Hospitality and Tourism, 7(1),
101-107. [Chen’s Contributions: 10%; CJHT is well-known as a black college journal]
50. Chen*, R.J.C., G. L. Brothers, and L.D. Gustke (2003). A Comprehensive Travel and
Tourism Study of the Blue Ridge Parkway, USA. Journal of Hospitality & Tourism, 1(1),
21-44. [Chen’s Contributions: 75%; JHT is recognized as a good international journal]
51. Chen*, R.J.C., G. L. Brothers, and L.D. Gustke (2002). Tourists’ Perceptions, Behaviors
and Motivations toward the Blue Ridge Parkway, USA. The Consortium Journal of
Hospitality and Tourism, 6(2), 5-18. [Chen’s Contributions: 75%; CJHT is well-known as
a black college journal]
52. Chen*, R.J.C., J. Thigpen, and P. Noriega (2002). Socio-Demographic Assessments and
Economic Impacts of Wings over Water Birding Festival. The Consortium Journal of
Hospitality and Tourism, 6(1), 31-42. [Chen’s Contributions: 90%]
53. Chen*, R.J.C., J. Fu, and G. Brothers (2001). Economic Impacts of Travel to a Nature-
Based Regional Destination. The Consortium Journal of Hospitality and Tourism, 5(2),
23-36. [Chen’s Contributions: 75%]
MANUSCRIPTS that are under review or to be SUBMITTED FOR PUBLICATION
Yoon+, D.H., Y. Kim, and R.J.C. Chen. (2019). The Impact of Information processing on
Consumer Responses to Hotels’ green Advertising. [to be submitted] [Chen’s Contributions:
20%]
Chen*, R.J.C. (2019). The Integrations of Innovative Sustainable Efforts and Development
in Hospitality and Tourism: Methods of Meta-Analysis. The Cornell Hospitality Quarterly
(SSCI). To be submitted.
FULL PAPERS PUBLISHED IN REFEREED CONFERENCE PROCEEDINGS
1. Jetter+, L. and R.J.C. Chen (2008). “Tourism Alliances: An Exploratory
Investigation of Knowledge Sharing and Cooperative Marketing in the Tourism
Industry”, the 13th Graduate Conference, Orlando, Florida. 380-391.
2. Poisson+, D.K. & R.J.C. Chen (2008). “The Impact of the Metamorphosis: From
Industrial Winery to Tourist Attraction”, the 13th Graduate Conference, Orlando,
Rachel J.C. Chen
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Florida. 516-520.
3. Poisson+, D.K. and R.J.C. Chen (2008). “The Phenomena of Winery Tourism
Motivations Focusing on the Southeast States”, USA, the 13th Graduate
Conference, Orlando, Florida. 521-530.
4. Yu+, N. and R.J.C. Chen (2008). “The Impacts of 2008 Beijing Olympic Games
on Tianjin Tourism Industry: A Qualitative Analysis”, the 13th Graduate
Conference, Orlando, Florida. 926-934.
5. Yu+, N. and R.J.C. Chen (2008). “Will Tianjin Tourism Industry Knock out by
Co-Hosting 2008 Beijing Olympic Games?” the 13th Graduate Conference,
Orlando, Florida. 917-921.
6. Smith+, E. and R.J.C. Chen (2008). “Can the South Rise Again? A Study of
Industrial Heritage Tourism in Spartanburg, South Carolina”, the 13th Graduate
Conference, Orlando, Florida. 581-585.
7. Smith+, E. and R.J.C. Chen (2008). “Perceived Influence of DECA High School
Teachers on Student Selection of the Hospitality and Tourism Industries as A
College or Career Choice”, the 13th Graduate Conference, Orlando, Florida. 586-
590.
8. Wang+, Y. and R.J.C. Chen (2008). “Effects of Marketing Communications on
Heritage Tourists’ Choice of Destinations”, the 13th Graduate Conference,
Orlando, Florida. 1020-1023.
9. Hawkins+, M. and R.J.C. Chen (2008). “The Determinants of Wine Selection in
Market Segments”, the 13th Graduate Conference, Orlando, Florida. 722-727.
10. Jetter+, L., E. Smith+, and R.J.C. Chen (2007). “Tourism Industry Professionals’
Perceptions toward a Convention City”, the 12th Graduate Conference, Houston,
Texas. 1112-1122.
11. Smith+, E., L. Jetter+, and R.J.C. Chen (2007). “Bridging the gap between
Hospitality Education Curricula and the Needs of the Hotel Industry”, the 12th
Graduate Conference, Houston, Texas. 1334-1339.
12. Chen, R.J.C. (2007). “Forecasting Tourism Economic Impacts: The Implications
of a Regional Destination”, International Council on Hotel, Restaurant and
Institutional Education Proceedings, Dallas, Texas., USA, July 25-29. 19-26.
13. Chen, R.J.C. (2006). “Forecasting models and the impacts of intervention events
on tourism trends”, International Council on Hotel, Restaurant and Institutional
Education Proceedings, Washington D.C., USA, July 26-30. 1-7. [best paper
award]
14. Chen, R.J.C. (2005). “Intervention Events, Forecasting Models and Trends”, 36th
Rachel J.C. Chen
Page 12 of 34
Travel and Tourism Research Association Annual Conference Proceedings, New
Orleans, Louisiana, June 12-15. 1-10.
15. Chen, R.J.C. (2005). “Tourist Shopping Behaviors, Motivations and
Environment”, International Council on Hotel, Restaurant and Institutional
Education Proceedings, Las Vegas, Nevada, July 25-31. 22-32.
16. He+, N. and R.J.C. Chen (2005). “Motivations of American Students toward
Selections of Overseas Educational Programs”, Illustrated Paper Presentation,
Travel and Tourism Research Annual Conference. New Orleans, Louisiana.
17. Smith+, M., W. Jahn, and R.J.C. Chen (2005). “The Impact of the 2004 Hurricane
Season on Florida’s Lodging Revenues”, Southeast Council on Hotel and
Restaurant Institutional Education (SECHRIE) Annual meeting. Atlanta, GA. 53-
55.
18. Smith+, S., E. Marshall, and R.J.C. Chen (2005). “A Comparative (SWOT)
Analysis of Tourism Destination Development”, Southeast Council on Hotel and
Restaurant Institutional Education (SECHRIE) Annual meeting. Atlanta, GA. 46-
49.
19. He+, N. and R.J.C. Chen (2005). “Destination Evaluations and Vacation
Preferences: A Comparative Study of Selections of Overseas Educational
Programs”, Southeast Council on Hotel and Restaurant Institutional Education
(SECHRIE) Annual meeting. Atlanta, GA. 23-25.
20. Chen, R.J.C., D. Ioannides, and P. Billing. (2004). “Integration or Disintegration:
The Uses of Geographic Information Systems (GIS) in Island Policy”, the 8th
International Small Islands Studies Association (ISISA) Proceedings, Kinmen,
Taiwan, November 1-7. 529-535.
21. Chen, R.J.C. and P. Billing (2004). “Development of an Island Tourism Multi-
Dimensional Model (ITMDM) for Island Regions in Europe”, the 8th International
Small Islands Studies Association (ISISA) Proceedings, Kinmen, Taiwan,
November 1-7. 920-925.
22. Billing, P. and R.J.C. Chen. (2004). “Bridge of Troubled Waters? The Impacts of
Transnational Regionalization in the Öresund Region for the Island of Bornholm”,
the 8th International Small Islands Studies Association (ISISA) Proceedings,
Kinmen, Taiwan, November 1-7. 189-196.
23. Chen, R.J.C. (2004). “Development of Advanced Tourism Telecommunications
and Information Technologies in Public, Private, and Educational Sectors”,
International Society of Travel and Tourism Educators (ISTTE), Vol 16, 11-15.
24. Billing, P. and R.J.C. Chen (2004). “Bridging the Gap: Development of an
Interactive Knowledge-Based Model for Tourism SMEs”, International Society of
Travel and Tourism Educators (ISTTE), Vol 16, 1-9.
Rachel J.C. Chen
Page 13 of 34
25. Chen, R.J.C. (2004). “Before and After the Inclusion of Intervention Events: An
Evaluation of Alternative Forecasting Methods for Tourist Flows”, 35th Travel and
Tourism Research Association Annual Conference Proceedings, Montreal, Canada
June 19-24. 1-9.
26. Chen, R.J.C. (2004). “A Case Study of the US Metropolitan Museum of Art, New
York: Impacts of Intervention Events on Tourist Visits at a Metropolitan
Destination”, Tourism State of Art II, Glasgow, UK, June 25-30. 1-16.
27. Chen, R.J.C. (2003). “Impacts of the Intervention Events on Tourist Flows”,
Managing Tourism in the Global Economy: An International Conference,
Melbourne, Australia, December 1 – 5. 11-14.
28. Chen, R.J.C. (2003). “Visitors With Disabilities in the US National Parks:
Expectations, Perceptions, and Accessibility”, Taking Tourism to the Limits,
Hamilton, New Zealand, December 7 – 11. 20-21.
29. Chen, R.J.C. (2003). “Trends in Natural Based Tourism Destinations: Comparing
and Evaluating Forecasting Models”, Changing Attitudes, Changing the Direction
of Travel Education, International Society of Travel and Tourism Educators
(ISTTE), Vol 15, 144-154.
30. Chen, R.J.C. and J. Chen (2003). “Terrorism Effects on Travel Arrangement and
Tourism Practices”, 34th Travel and Tourism Research Association Annual
Conference Proceedings, St. Louis, Missouri, June 15-18. 1-9.
31. Fogle, A.B. and R.J.C. Chen (2003). “From Location, Distribution to Integration:
An Exploratory Study of Factory Outlet Mall Site Selection in a Rural
Community”, International Council on Hotel, Restaurant and Institutional
Education Proceedings, Palm Springs, California, August 5-9.
32. Chen, R.J.C. and J.S. Fu (2003). “Tourism Destination Development: Visitation
Vs. Visibility Impairment”, Frontiers in Southeast CHRIE Hospitality and Tourism
Research, Vol 6, No. 2, 7-10.
33. Chen, R.J.C. (2002). “Geographic Information Systems (GIS) Applications in
Tourism Business, Network, and Spatial Analysis: Applied Research and Teaching
Curriculum”, International Society of Travel and Tourism Educators (ISTTE), Vol
14, 171-184.
34. Chen, R.J.C. (2002). “Effects of Terrorism on Recreation and Tourism: Safety,
Security, and Marketing”, International Society of Travel and Tourism Educators
(ISTTE), Vol 14, 47-54.
35. Chen, R.J.C. (2002). “Use of Leisure, Tourism, and Hospitality Services: Voices
of Visitors with Disabilities”, International Council on Hotel, Restaurant and
Institutional Education.
Rachel J.C. Chen
Page 14 of 34
36. Chen, R.J.C. and J. Fu (2001). “Comparing Forecasting Models in Tourism”,
Proceedings of Riding the Waves of Change in Learning and Technology,
International Society of Travel and Tourism Educators (ISTTE), Vol 13, 144-154.
37. Chen, R.J.C. (2001). “Managers’ Perceptions and Attitudes Toward the Impacts
of Sport Tourism on Local Businesses”, Proceedings of Riding the Waves of
Change in Learning and Technology, International Society of Travel and Tourism
Educators (ISTTE), Vol 13, 160-163.
38. Chen, R.J.C. and J. Fu (2001). “Tourists’ Satisfaction and Behaviors”, Frontiers
in Southeast CHRIE Hospitality and Tourism Research, Vol 4, No. 2, 17-21.
39. Chen, R.J.C. (2001). “What Do Visitor Spending Profiles Tell Us?: An
Implication of Tourism Marketing Strategies”, Research Proceedings: Spring 2001
Southeast Council on Hotel, Restaurant and Institutional Education, Vol. 4, No. 1,
21-23.
40. Chen, R.J.C., G.L. Brothers, and L.D. Gustke (1997). “Comparison of Economic
Models”, Travel and Tourism Research Association 28th Annual Conference
Proceedings, Norfolk/Virginia Beach, Virginia, June 15-18.
41. Chen, R.J.C., S.Y. Fu, G.L. Brothers, and L.D. Gustke (1997). “Tourism
Marketing Strategy Development: The Application of Geographic Information
Systems to the Analysis of Tourism Data”, Travel and Tourism Research
Association 28th Annual Conference Proceedings, Norfolk/Virginia Beach,
Virginia, June 15-18.
42. Chen, R.J.C., G.L. Brothers, and L.S. Smutko (1996). “Fall 1995 Economic
Impact of Travel to the Blue Ridge Parkway, North Carolina”, Travel and Tourism
Research Association 27th Annual Conference Proceedings, Las Vegas, Nevada,
June 16-19, 313-316.
43. Chen, R.J.C., G.L. Brothers, and L.D. Gustke (1996). “Tourist Behavior in the
North Carolina Travel Industry: An Analysis of Pleasure and Business Travelers”,
Travel and Tourism Research Association 27th Annual Conference Proceedings,
Las Vegas, Nevada, June 16-19, 278-282.
EXTENDED ABSTRACTS PUBLISHED IN CONFERENCE PROCEEDINGS
(refereed on the basis of abstract)
1. Zhang+, Z., R.J.C. Chen, and L. Han. (2019). “Spatial Distribution of Airbnb Supply in a
Metropolitan City, USA.” International Council on Hotels and Restaurants Institutional
Education (ICHRIE), New Orleans, Louisiana.
2. Taylor+, K. & R.J.C. Chen (2019). “Comparative Analyses of a Third-Party’s E-WOM
and Hotels’ In-house Customer Surveys.” International Council on Hotels and
Restaurants Institutional Education (ICHRIE), New Orleans, Louisiana.
Rachel J.C. Chen
Page 15 of 34
3. Chen, R.J.C., A. Sharma, J. Su, and C.J. Chen (2019). “Sustainable Development in
Hospitality and Tourism: Concurrent Topics, Methodologies, and Trends”. International
Council on Hotels and Restaurants Institutional Education (ICHRIE), New Orleans,
Louisiana.
4. Taylor+, K. & R.J.C. Chen (2019). “Behind the Game: Casino Dealers’ Burnout and
Turnover Intentions.” Graduate Conference, Houston, Texas.
5. Taylor+, K. & R.J.C. Chen (2018). “For or Against?: Residents’ Perceptions and
Attitudes Toward Legal Gaming in Bahamas.” International Council on Hotels and
Restaurants Institutional Education (ICHRIE), Palm Spring, California.
6. Tsai+, Z., E. Yu, & R.J.C. Chen (2018). “Assessing the Long-term Economic Impact of
a Devastating Disaster in China.” SEC.
7. Han, L., Zhang+, Z. & R.J.C. Chen (2017). “A Comparative Analysis: Geographical
Information System (GIS) Applications and Data Management in Transportation”, The
24th Recent Advances in Retailing & Services Science Conference, European Institute of
Retailing and Services Studies (EIRASS) Proceedings, Canada, June 26 – June 29.
8. Fu, J. & R.J.C. Chen (2017). “The Impacts of Wildfires on Air Quality and
Communities”, The 24th Recent Advances in Retailing & Services Science Conference,
European Institute of Retailing and Services Studies (EIRASS) Proceedings, Canada,
June 26 – June 29.
9. Yoon+, D.H. Y. Kim and R.J.C. Chen (2016). “Green Hotels and Implementations”,
Asia Pacific Council on Hotel, Restaurant and Institutional Education Proceedings,
Bangkok, Thailand, May 11-13.
10. Chen, R.J.C., G. H. Parsa, M. Singal, and A. Sharma (2016). “Concurrent Research
Topics, Methodologies, and Trends”, International Council on Hotel, Restaurant and
Institutional Education Proceedings, Dallas, Texas, July 20-22.
11. Chen, R.J.C., J. Katz, and F. Mayo (2016). “Concurrent Teaching Topics, Tips, and
Trends”, International Council on Hotel, Restaurant and Institutional Education
Proceedings, Dallas, Texas, July 20-22.
12. Shi+, Y., N. Yu+, S. Ha, and R.J.C. Chen (2016). “The Effectiveness of Using Sina
Weibo in China by Five Top Origin Counties’ DMOs: A Qualitative Approach,”
International Council on Hotel, Restaurant and Institutional Education Proceedings,
Dallas, Texas, July 20-22.
13. Shi+, Y.H. and R.J.C. Chen (2015). Customers’ Willingness to Pay in Green
Hotels. International Council on Hotels and Restaurants Institutional Education
(ICHRIE), Orlando, Florida, July 2 – August 1.
14. Yoon+, D.H. and R.J.C. Chen (2015). The Influential Relationships between
Perceived Consumer Effectiveness, Online Green Marketing Attitudes, and
Rachel J.C. Chen
Page 16 of 34
Consumers’ Behavioral Intentions. 20th Annual Graduate Education & Graduate
Student Research Conference in Hospitality and Tourism, Tampa, Florida, Jan. 8-
10.
15. Shi+, Y.H. and R.J.C. Chen (2015). Does Beijing's image change after Olympic
Games? 20th Annual Graduate Education & Graduate Student Research Conference
in Hospitality and Tourism, Tampa, Florida, Jan. 8-10.
16. Chen, R.J.C., M.S., LaTour, and D. Fesenmaier (2014). “Sustainable Business and
Development in Hospitality and Tourism”, International Council on Hotel,
Restaurant and Institutional Education Proceedings, San Diego, California, July 28-
August 1.
17. Yoon+, D. and R.J.C. Chen (2014). “The Impacts of Customer Skepticism toward
Hotels’ Environmental Claims on Behavioral Intentions”. 19th Annual Graduate
Education & Graduate Student Research Conference in Hospitality & Tourism.
Houston, TX. Jan. 3-5.
18. Chen, R.J.C., H.G., Parsa, and B. Tracey (2013). “Sustainable Services in
Hospitality and Tourism”, International Council on Hotel, Restaurant and
Institutional Education Proceedings, St. Louis, Missouri, July 24-28.
19. Chen, R.J.C. (2008). “Past, Present, and Future Trends of the Amusement Park
Industries”, The 15th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS)
Proceedings, Zagreb, Croatia, July 14-18. 37.
20. Chen, R.J.C. (2007). “Treats or Tricks: Trip Characteristics and Tourist Shopping
Behaviors”, The 14th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS)
Proceedings, San Francisco, USA, June 28 – July 2. 31.
21. Han, L., & R.J.C. Chen (2007). “Turn Choice and Fast-Food Restaurant Site
Selection - a Look at the Behavior of “Lazy” Drivers”, The 14th Recent Advances
in Retailing & Services Science Conference, European Institute of Retailing and
Services Studies (EIRASS) Proceedings, San Francisco, USA, June 28 – July 2.
73.
22. Chen, R.J.C. (2006). “The Impacts of Intervention Events on Travel Visitation:
Forecasting and Trends”, The 13th Recent Advances in Retailing & Services
Science Conference, European Institute of Retailing and Services Studies (EIRASS)
Proceedings, Budapest, Hungry, July 8-13. 36.
23. Chen, R.J.C. (2005). “Perceptions and Attitudes of Managers Toward Strategies
for Growth”, The 12th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS),
Orlando, Florida, July 21-24. 23
Rachel J.C. Chen
Page 17 of 34
24. Chen, R.J.C. (2004). “Tourist Shopping Behaviors and the Ideal Shopping
Environment”, The 11th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS)
Proceedings, Prague, July 10-14. 32.
25. Chen, R.J.C. and J. Fu (2004). “The Uses of Geographic Information Systems in
Tourism Destination Development: Visibility, Visitation, and Projection”, The
11th Recent Advances in Retailing & Services Science Conference, European
Institute of Retailing and Services Studies (EIRASS) Proceedings, Prague, July 10-
14. 33.
26. Chen, R.J.C. and L. Jolly (2003). “The Uses of Geographic Information Systems
in Tourism and Service Management”, The 10th Recent Advances in Retailing &
Services Science Conference, European Institute of Retailing and Services Studies
(EIRASS) Proceedings, Portland, Oregon, August 7-10. 14.
27. Chen, R.J.C. and A. Young (2003). “Security, Safety, and Marketing: Before and
After September 11, 2001”, The 10th Recent Advances in Retailing & Services
Science Conference, European Institute of Retailing and Services Studies
(EIRASS) Proceedings, Portland, Oregon, August 7-10. 15.
28. Chen, J. and R.J.C. Chen (2003). “Using GIS as a Tool for Travel Segmentation”,
The 10th Recent Advances in Retailing & Services Science Conference, European
Institute of Retailing and Services Studies (EIRASS) Proceedings, Portland,
Oregon, August 7-10. 13.
BOOK CHAPTER
R.J.C. Chen (2015). Chapter 6: From a Love Story to a Sustainable Attraction: Ruby
Falls, USA, Book titled: “Sustainability, Social Responsibility and Innovations in the
Hospitality and Industry”. 1st Edition. 133-150.
R.J.C. Chen (2014). Chapter 12: Promotions Planning, Book titled: “Planning and
Management of Meetings, Expositions, Events and Conventions”. 1st Edition.
R.J.C. Chen (2005). Chapter 14: Tourism Economic Impact Assessment, Book titled
“Travel and Tourism”. 2nd Edition.
R.J.C. Chen (2004). Chapter 14: Tourism Economic Impact Assessment, Book titled
“Travel and Tourism”. 1st Edition.
MAGAZINE: ARTICLES PUBLISHED IN POPULAR PRESS
Krick, K. and R.J.C. Chen (2002). America’s Greatest Generation: Lost or Yet to
Come? Tennessee Recreation and Parks Association Around the State, 2nd issue,
17, 22.
Communiqué. ICHRIE’s Monthly Newsletter
Rachel J.C. Chen
Page 18 of 34
Chen, R.J.C. (2017). The Future of Hospitality & Tourism education in a Globalized World.
Communiqué. ICHRIE’s Monthly Newsletter. Published by the International Council
on Hotel, Restaurant, and Institutional Education, 31(7): 1, 4
Chen, R.J.C. (2017). Career Development Opportunities: Join us at the 2017 ICHRIE Career
Academies. Communiqué. ICHRIE’s Monthly Newsletter. Published by the
International Council on Hotel, Restaurant, and Institutional Education, 31(6): 3, 7
Chen, R.J.C. (2017). Teaching the Skills that the Hospitality and Tourism Industries Need.
Communiqué. ICHRIE’s Monthly Newsletter. Published by the International Council
on Hotel, Restaurant, and Institutional Education, 31(1): 1, 5
Chen, R.J.C. (2016) Thoughts after Career Academies: Great, Bold, and Fearless.
Communiqué. ICHRIE’s Monthly Newsletter. Published by the International Council
on Hotel, Restaurant, and Institutional Education, 30(9): 1, 10
Chen, R.J.C. (2016) From Innovative Education to Professional Certificates. Communiqué.
ICHRIE’s Monthly Newsletter. Published by the International Council on Hotel,
Restaurant, and Institutional Education, 30(6): 1, 10.
Chen, R.J.C. (2016) Rethinking General Education in Hospitality and Tourism Education.
Communiqué. ICHRIE’s Monthly Newsletter. Published by the International Council
on Hotel, Restaurant, and Institutional Education, 30(5): 3.
Chen, R.J.C. (2016) Career Development Opportunities: Join us at the 2016 ICHRIE Career
Academies! Communiqué. ICHRIE’s Monthly Newsletter. Published by the
International Council on Hotel, Restaurant, and Institutional education, 30(4): 3.
Chen, R.J.C. (2015) Beyond Teaching Tips: From Good Teaching to Sustainable Education
with excellence. Communiqué. ICHRIE’s Education Special Issue. Published by the
International Council on Hotel, Restaurant, and Institutional Education, 29(12): 1, 8-
9.
Chen, R.J.C. (2015) Tips and Thoughts for Sustainable Educators. Communiqué. ICHRIE’s
Monthly Newsletter. Published by the International Council on Hotel, Restaurant, and
Institutional Education, 29(10): 1, 8.
Chen, R.J.C. (2015) Education Note: Reflections. Communiqué. ICHRIE’s Monthly
Newsletter. Published by the International Council on Hotel, Restaurant, and
Institutional Education, 29(9): 3.
TECHNICAL REPORTS/ RESEARCH REPORTS SUBMITTED TO SPONSORS
1. Chen, R.J.C. (2017). “Economic Impacts of Tennessee Aquarium in Hamilton
County and in the state of Tennessee: the 25th Anniversary Celebrations.” Prepared
for the Tennessee Aquarium.
2. Chen, R.J.C. (2016). “Visitors’ Satisfactions: Tennessee Welcome Centers.”
Prepared for the Tennessee Department of Tourist Development.
Rachel J.C. Chen
Page 19 of 34
3. Chen, R.J.C. (2015-2016). 24 reports for Region I: “Impacts of the Freight
Services of Industrial Sites on the Communities.” Prepared for the Tennessee
Department of Transportation.
4. Chen, R.J.C. (2015). “Economic Impacts of Tennessee Aquarium in Hamilton
County.” Prepared for the Tennessee Aquarium.
5. Chen, R.J.C. (2014). “Economic Impacts of Tennessee Chattanooga Riverpark in
Hamilton County.” Prepared for the Tennessee Department of Transportation.
6. Chen, R.J.C. (2013). “Forecasting Economic Impact of West Tennessee 4-H
Camp and Conference Center in Hardeman County.” Prepared for Hardeman
County, Tennessee. [Note: TN Government has approved the 4-H convention
project in 2015 awarded $16 million to the UT system]
7. Chen, R.J.C. (2011/2012). “Tennessee Green Certification Program.” Prepared
for the Department of Tourist Development, Tennessee.
8. Chen, R.J.C. (2005). “Development of an Island Tourism Multi-Dimensional
Model (ITMDM) for Island Regions in Europe.” Prepared for the Centre for
Regional and Tourism Research, Denmark.
9. Chen, R.J.C. (2004/2005). “Benchmarking Analysis of the US Convention
Centers: Planning, Trends, and Projections.” Prepared for the Knoxville Tourism
and Sports Cooperation, Tennessee.
10. Chen, R.J.C. (2002). “Visitor Expectations and Perceptions of Physical
Accessibility in the Great Smoky National Park.” Prepared for the National Center
on Accessibility/National Park Service.
11. Chen, R.J.C. (2001). “Visitor Expectations and Perceptions of Program and
Physical Accessibility in the National Park Service.” Prepared for the National
Center on Accessibility/National Park Service.
REFEREED CONFERENCE PRESENTATIONS
Note: [Dr. Chen made 30 presentations out of 60 refereed conference presentations;
Dr. Chen’s co-authors and graduate students made the other 30 presentations]
1. Han, L., Zhang+, Z. & R.J.C. Chen (2017). “A Comparative Analysis:
Geographical Information System (GIS) Applications and Data Management in
Transportation”, The 24th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS)
Proceedings, Canada, June 26 – June 29.
2. Fu, J. & R.J.C. Chen (2017). “The Impacts of Wildfires on Air Quality and
Communities”, The 24th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS)
Rachel J.C. Chen
Page 20 of 34
Proceedings, Canada, June 26 – June 29.
3. Chen, R.J.C. (2008). “Past, Present, and Future Trends of the Amusement Park
Industries”, The 15th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS),
Zagreb, Croatia, July 14-18.
4. Chen, R.J.C. (2007). “Forecasting Tourism Economic Impacts: The Implications
of a Regional Destination”, International Council on Hotel, Restaurant and
Institutional Education, Dallas, Texas, July 25-29.
5. Chen, R.J.C. (2007). “Treats or Tricks: Trip Characteristics and Tourist Shopping
Behaviors”, The 14th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS), San
Francisco, USA, June 28 – July 2.
6. Chen, R.J.C. (2006). “Forecasting models and the impacts of intervention events
on tourism trends”, International Council on Hotel, Restaurant and Institutional
Education, Washington D.C., USA, July 26-30.
7. Chen, R.J.C. (2006). “The Impacts of Intervention Events on Travel Visitation:
Forecasting and Trends”, The 13th Recent Advances in Retailing & Services
Science Conference, European Institute of Retailing and Services Studies
(EIRASS), Budapest, Hungry, July 8-13.
8. Chen, R.J.C. (2005). “Intervention Events, Forecasting Models and Trends”, 36th
Travel and Tourism Research Association Annual Conference, New Orleans,
Louisiana, June 12-15.
9. Chen, R.J.C. (2005). “Tourist Shopping Behaviors, Motivations and
Environment”, International Council on Hotel, Restaurant and Institutional
Education, Las Vegas, Nevada, July 25-31.
10. Chen, R.J.C. (2005). “Perceptions and Attitudes of Managers Toward Strategies
for Growth”, The 12th Recent Advances in Retailing & Services Science
Conference, European Institute of Retailing and Services Studies (EIRASS),
Orlando, Florida, July 21-24. 23.
11. Chen, R.J.C., D. Ioannides, and P. Billing. (2004). “Integration or Disintegration:
The Uses of Geographic Information Systems (GIS) in Island Policy”, The 8th
International Small Islands Studies Association (ISISA), Kinmen, Taiwan,
November 1-7.
12. Chen, R.J.C. and P. Billing (2004). “Development of an Island Tourism Multi-
Dimensional Model (ITMDM) for Island Regions in Europe”, The 8th
International Small Islands Studies Association (ISISA), Kinmen, Taiwan,
November 1-7.
Rachel J.C. Chen
Page 21 of 34
13. Chen, R.J.C. (2004). “Development of Advanced Tourism Telecommunications
and Information Technologies in Public, Private, and Educational Sectors”,
International Society of Travel and Tourism Educators (ISTTE), Hong Kong,
September 23-28.
14. Chen, R.J.C. (2004). “Before and After the Inclusion of Intervention Events: An
Evaluation of Alternative Forecasting Methods for Tourist Flows”, 35th Travel and
Tourism Research Association Annual Conference, Montreal, Canada June 19-24.
15. Chen, R.J.C. (2004). “A Case Study of the US Metropolitan Museum of Art, New
York: Impacts of Intervention Events on Tourist Visits at a Metropolitan
Destination”, Tourism State of Art II, Glasgow, UK, June 25-30.
16. Chen, R.J.C. (2004). “Tourist Shopping Behaviors and the Ideal Shopping
Environment”, The 11th Recent Advances in Retailing & Services Science
Conference, (EIRASS), Prague, July 10-14.
17. Chen, R.J.C. and J. Fu (2004). “The Uses of Geographic Information Systems in
Tourism Destination Development: Visibility, Visitation, and Projection”, The
11th Recent Advances in Retailing & Services Science Conference, European
Institute of Retailing and Services Studies (EIRASS), Prague, July 10-14.
18. Chen, R.J.C. (2003). “Visitors With Disabilities in the US National Parks:
Expectations, Perceptions, and Accessibility”, Taking Tourism to the Limits,
Hamilton, New Zealand, December 7-11.
19. Chen, R.J.C. (2003). “Trends in Natural Based Tourism Destinations: Comparing
and Evaluating Forecasting Models.” International Society of Travel And Tourism
Educators (ISTTE), Providence, Rhode Island, October 16-18.
20. Chen, R.J.C. and J. Chen (2003). “Terrorism Effects on Travel Arrangement and
Tourism Practices”, Travel and Tourism Research Association (TTRA) Annual
Conference, St. Louis, Missouri, June 15-18.
21. Chen, R.J.C. and L. Jolly (2003). “The Uses of Geographic Information Systems
in Tourism and Service Management”, The European Institute of Retailing and
Services Studies (EIRASS), Portland, Oregon, August 7-10.
22. Chen, R.J.C. and A. Young (2003). “Security, Safety, and Marketing: Before and
after September 11, 2001”, The European Institute of Retailing and Services
Studies (EIRASS), Portland, Oregon, August 7-10.
23. Chen, J. and R.J.C. Chen (2003). “Using GIS as a Tool for Travel Segmentation”,
The European Institute of Retailing and Services Studies (EIRASS), Portland,
Oregon, August 7-10.
24. Chen, R.J.C. and J.S. Fu (2003). “Tourism Destination Development: Visitation
Rachel J.C. Chen
Page 22 of 34
Vs. Visibility Impairment”, Southeast Council on Hotel, Restaurant and
Institutional Education, Atlanta, Georgia, February 21.
25. Chen, R.J.C. (2002). “Effects of Terrorism on Recreation and Tourism: Safety,
Security, and Marketing”, International Society of Travel and Tourism Educators
(ISTTE), Salt Lake, Utah, October 10-12.
26. Chen, R.J.C. (2002). “Geographic Information Systems (GIS) Applications in
Tourism Business, Network, and Spatial Analysis: Applied Research and Teaching
Curriculum”, International Society of Travel and Tourism Educators (ISTTE), Salt
Lake, Utah, October 10-12.
27. Chen, R.J.C. (2002). “Use of Leisure, Tourism, and Hospitality Services: Voices
of Visitors with Disabilities”, International Council on Hotel, Restaurant and
Institutional Education, Orlando, Florida, August 6-10.
28. Chen, R.J.C. (2001). “Modeling Tourism Trends”, 40th Annual Meetings of the
Southern Regional Science Association, Austin, Texas, April 5-7.
29. Chen, R.J.C. (2001). “What Do Visitor Spending Profiles Tell Us?: An
Implication of Tourism Marketing Strategies”, Southeast Council on Hotel,
Restaurant and Institutional Education, Atlanta, Georgia, February 16.
30. Chen, R.J.C., L.D. Gustke, and G.L. Brothers (1997). “Economic Impacts and
Significance Effects of Zoological Park Visitation in Local Economies”, 36th
Annual Meetings of the Southern Regional Science Association, Memphis,
Tennessee, April 17-19.
INVITED SPEAKER
SSppeeaakkeerr:: ““TThhee IImmppoorrttaannccee ooff DDiivveerrssiittyy iinn tthhee WWoorrkkppllaaccee””,, AAllpphhaa
KKaappppaa PPssii.. TThhee UUnniivveerrssiittyy ooff TTeennnneesssseeee..
SSppeeaakkeerr:: ““SSttrraatteeggiieess aanndd TTrreennddss:: VVooiicceess ooff SSttaakkeehhoollddeerrss aanndd
VViissiittoorrss””,, HHaassllaamm SScchhoollaarrss aanndd CChhaanncceelllloorr SScchhoollaarr PPrrooggrraammss.. TThhee
UUnniivveerrssiittyy ooff TTeennnneesssseeee..
SSppeeaakkeerr:: ““SSuussttaaiinnaabbiilliittyy:: ffrroomm CCoonncceeppttss ttoo IImmpplleemmeennttaattiioonnss””,,
AAllpphhaa KKaappppaa PPssii.. TThhee UUnniivveerrssiittyy ooff TTeennnneesssseeee..
PPaanneelliisstt.. ““WWoommeenn LLeeaaddeerrsshhiipp iinn RReesseeaarrcchh””,, 22001188 SSEECCSSAA CCHHRRIIEE..
SSppeeaakkeerr:: ““YYoouu ggoott aa ffrriieenndd iinn MMee!! HHooww TTeennnneesssseeee WWeellccoommee
CCeenntteerrss CCaann WWoorrkk ffoorr YYoouu””,, 22001166 TTeennnneesssseeee GGoovveerrnnoorr’’ss
CCoonnffeerreennccee oonn HHoossppiittaalliittyy aanndd TToouurriissmm,, CChhaattttaannooooggaa,, TTeennnneesssseeee..
SSppeeaakkeerr:: ““IInnnnoovvaattiivvee SSuussttaaiinnaabbiilliittyy RReesseeaarrcchh:: ffrroomm CCoorrppoorraatteess,,
FFuunnccttiioonnaall DDiivviissiioonnss,, ttoo BBuussiinneessss UUnniittss””,, RReesseeaarrcchh AAccaaddeemmyy,,
January 24, 2019
March 4, 2019
October 10, 2018
March 2, 2018
September, 2016
July, 2015
Rachel J.C. Chen
Page 23 of 34
IInntteerrnnaattiioonnaall CCoouunncciill oonn HHootteellss aanndd RReessttaauurraannttss IInnssttiittuuttiioonnaall
EEdduuccaattiioonn ((IICCHHRRIIEE))..
SSppeeaakkeerr:: ““FFrroomm SSuussttaaiinnaabbllee EEdduuccaattiioonn ttoo SSuussttaaiinnaabbllee EEdduuccaattoorrss””,,
TTeeaacchhiinngg AAccaaddeemmyy,, IInntteerrnnaattiioonnaall CCoouunncciill oonn HHootteellss aanndd RReessttaauurraannttss
IInnssttiittuuttiioonnaall EEdduuccaattiioonn ((IICCHHRRIIEE))..
SSppeeaakkeerr:: ““SSuussttaaiinnaabbiilliittyy iinn LLooddggiinngg aanndd HHiigghh EEdduuccaattiioonn RReesseeaarrcchh””..
LLeeaaddeerrsshhiipp FFoorruumm.. IInntteerrnnaattiioonnaall HHootteell//MMootteell aanndd RReessttaauurraanntt SShhooww..
SSppeeaakkeerr:: “Case Studies of Hotels Go Green”; Gatlinburg Goes
Green Seminar, Gatlinburg Convention and Visitor Bureau.
SSppeeaakkeerr:: “From Tourism Management to Sustainable Life
Mapping”; invited by the National Cheng Kung University, Taiwan.
SSppeeaakkeerr:: “Think, Act, and Sustain: Sustainable Business in Hotel
and Restaurant Administration”; invited by the National University
of Kaoshiung, Taiwan.
SSppeeaakkeerr:: “From Green to Great: Beyond Sustainable Business,
Transportation, and Tourism”; invited by the National Cheng Kung
University, Taiwan.
SSppeeaakkeerr:: “From Green to Great: Beyond Sustainable Agriculture,
Business, and Tourism”; invited by the National Chung Hsing
University, Taiwan.
SSppeeaakkeerr:: “From Green to Gold: Beyond Sustainable Enterprises
and Tourism”; invited by the Southern Taiwan University, Taiwan.
KKeeyynnoottee SSppeeaakkeerr: “Promoting Sustainable Business and Tourism:
Conservation, Innovation, and Economic Growth”; invited by tthhee
UU..SS.. TTrraavveell AAssssoocciiaattiioonn to speak at the U.S.-China Tourism
Commissioners / Directors Leadership Summit, Hawaii, USA.
Speaker: ‘Sustainability Development in Heritage Tourism,”
Annual East TN Heritage Tourism Conference, Rugby, Tennessee.
Speaker & Global Scholar: “The Importance of Sustainable
Business and Tourism Trends: From the Local to Global Villages,”
National Chung-Hsing University, Taiwan.
Speaker: “How do Intervention Events Hammer Travel and
Tourism Business Enterprises?”, School of Forestry and
Environmental Studies, YYaallee UUnniivveerrssiittyy, USA.
KKeeyynnoottee SSppeeaakkeerr: “Travel and Tourism: A Sustainable Bull Market
July, 2015
November, 2014
April 22, 2013
Dec., 2012
Dec., 2012
June, 2012
June, 2012
June, 2012
Sept., 2011
Oct., 2010
June, 2010
Feb., 2010
Oct, 2009
Rachel J.C. Chen
Page 24 of 34
of the U.S. and China”; invited by tthhee UU..SS.. TTrraavveell AAssssoocciiaattiioonn to
speak at the U.S.-China Tourism Commissioners / Directors
Leadership Summit, Orlando, FL, USA.
Speaker, Topic : “Economics and Trends of the Hospitality and
Tourism Industries”; invited by Eastern China Normal University.
May, 2008
Keynote Speaker, “Asian Americans’ Impacts on the USA
Communities”, Knoxville Military Station.
May, 2007
Speaker, Topic 1: “The Future Trends of the Hospitality and
Tourism Industries in Asia”; Topic 2: “The Career Opportunities in
Hospitality and Tourism” – invited by universities in Taiwan
[National Taiwan University, National Cheng-Chi University,
National Chung-Hsing University, National Cha-Yi University, and
National Chuang-Hua Normal University] and universities in China
[Peking University and Eastern China Normal University].
May, 2006
Keynote Speaker, “Marketing Segments, Visitors, and Attraction
Management”, workshops and seminars for attraction managers in
Denmark.
October, 2004
Speaker, “Development of Advanced Models for Tourism’s
Impacts, Analyses, and Trends” – an International Workshop III,
Denmark.
July, 2004
Speaker, “Development of An Island Tourism Multi-Dimensional
Model: Seasonality, Accessibility, and Sustainability” – an
International Seminar and TV Interview, Prince Edward Island,
Canada.
June, 2004
Speaker, “Development of Advanced Models for Tourism’s
Impacts, Analyses, and Trends” – an International Workshop II,
Denmark.
May, 2004
Speaker, “Overviews of Tourism’s Impacts, Analyses, and Trends”
– an International Workshop I, Denmark.
March, 2004
Speaker, WebCast: A Live Webcast of the National Center on
Accessibility in Collaboration with the National Center on Physical
Activity and Disability.
June 20, 2002
Speaker, “Geographic Information Systems (GIS) Applications in
Child and Family Studies”, Dept. of Child and Family Studies, the
University of Tennessee.
October, 2001
Speaker, “Visitors with Disabilities Perception Study: A Case Study
of the Hot Spring National Park”, the National Park
September, 2001
Rachel J.C. Chen
Page 25 of 34
Service/National Center on Accessibility Workshop.
Speaker, “An Overview of Geographic Information Systems (GIS)
Fundamental, Spatial Components, and Implementation Strategies”,
College of Human Ecology, the University of Tennessee.
August, 2001
RREESSEEAARRCCHH GGRRAANNTTSS AANNDD CCOONNTTRRAACCTTSS
((iinncclluuddiinngg eexxtteerrnnaall ggrraannttss,, iinntteerrnnaall ggrraannttss,, ttrraavveell ffuunnddss,, ddoonnaattiioonn,, aanndd ssuuppppoorrttiivvee ffuunndd))
FUNDED: IN PROGRESS AND COMPLETED
Sponsors:
External: Appalachian Regional Commission, Tennessee Aquarium, Tennessee, Department
of Tourist Development, Tennessee Department of Transportation, Ruby Falls, Hardeman
County, Knox County, National Cheng Kong University in Taiwan, the Center of Excellence
(TN Higher Education), Centre for Regional and Tourism Research in Denmark
Internal: Institute for a Secure and Sustainable Environment (UTK), Dept. of Retail,
Hospitality and Tourism Management, the Anderson Center for Entrepreneurship and
Innovation Faculty Proposal category, Center for Transportation Research, the Office of
Research at the University of Tennessee
Role: Leading Principal Investigator [20], Principal Investigator [8], Investigator [1], Travel
Fund [8], Research Associate [2]
Teams’ Granted amount: $678,302
Chen’s Received amount: $513,495
2018-2019 Submissions $1,141,951 and Under review: $691,930
TEACHING SUPPORTS - in Kind Contributions Through Sponsors
UT Faculty First Program. approximately $4,500 [the value of the granted
laptop, the supportive staff’s time of developing teaching modules].
‘Product, Marketing, and Destination Development for Teaching and
Research’. Dolly Parton Productions. approximately $50,500. [fully
compensated parking passes, and fully compensated admission tickets of
DollyWood Amusement park supporting Dr. Chen’s HRT 224, 423, 523,
524 classes; providing employee’s rate of ‘dinner and show’ at the Dixie
Stampede for Dr. Rachel JC Chen’s classes; and speakers’ donated hours]
‘Innovation, Technology, and Consumer Behaviors’. WonderWorks.
Approximately $42.98/per student [fully compensated admission tickets
and fully compensated show admission supporting Dr. Chen’s HRT 224,
361, 423, and graduate courses.
2007
(Funded &
Completed)
2002 to 2010
(Funded &
Completed)
2011
TEACHING INTERESTS
Strategic Management Marketing Cases
Quantitative Analysis in Businesses Research Design and Survey Methods
Eco-Tourism Management Economics/Econometrics/Forecasting
International Business and World Cultures Effects of Climate Change
Rachel J.C. Chen
Page 26 of 34
Sustainable Business and Development Strategic Adaptations
RESIDENT INSTRUCTION
University of Tennessee Graduate Level (400, 500 or 600) RTM 470 Tourism and Leisure Industries
RTM 510 Perspectives & Trends in Leisure Services
RTM 515 Philosophical & Conceptual Foundations of Leisure
RTM 592A Geographic Information Systems (GIS) in Consumer and Industry
Services Management
RTM 592B Advanced Geographic Information Systems (GIS) in Consumer
Services Management
RTM 450/592 Sustainable Tourism / Eco-Tourism
RTM 450/592 Tourism Destination Development
HRT 224 Tourism Management
RCS 376
RHTM 360
HRT 361
Strategies for Growth
Trends: Consumer Behaviors and Services
Trends: Consumer Behaviors and Services
HRT 423 Marketing for Hospitality and Tourism
[Faculty Advisor: Won Five (5) UT’s Exhibition of Undergraduate
Research & Creative Achievement (EUReCA) Awards]
HRT 435 Convention and Meeting: Pursuit and Attainment
HRT 523 Tourism Analysis
HRT 524 Tourism Destination Development
HRT 537 Research Method Seminar
HRT 410
RHTM 615
Strategic Management in Hospitality and Tourism
Literature and Thought in Retail, Hospitality and Tourism Management
RHTM 590 Doctoral Seminar
RHTM 652 Independent Study
North Carolina State University
PRT 220 Commercial Recreation and Tourism Management
ADVISING: COLLEGE ACADEMIC WORK
MEMBERSHIP ON GRADUATE DEGREE CANDIDATES’ COMMITTEES
Student Name Degree Chair Member Year
1. Lawler, Tricia K. Master x Graduated (2001)
2. Yang, Xiaoyan. Master x Graduated (2001)
3. Greene, Stefanie Master X Graduated (2002)
4. A.Duarte, Jennae T. Master x Graduated (2002)
5. Pickett, Avery L. Master x Graduated (2002)
6. Tepaske, Erin L. Master x Graduated (2002)
7. Barnfather, Helen M Master x Graduated (2002)
8. Hughes, Peyton K. Master x Graduated (2002)
9. Keplinger, Tiffany P. Master x Graduated (2002)
10. Reel, Heather A. Master x Graduated (2002)
11. Thomas, Theresa L. Master x Graduated (2002)
Rachel J.C. Chen
Page 27 of 34
12. Horne, Kevin A. Master x Graduated (2002)
13. Buhrmester, Bethany Master X Graduated (2005)
14. He, Ning Master X Graduated (2006)
15. Jetter, Laura Master X Graduated (2008)
16. Yu, Ning Master X Graduated (2008)
17. Jahn, Warren Doctoral x Graduated (2008)
18. Smith, Eva Doctoral X Graduated (2008)
19. Poisson, Donetta Doctoral X Graduated (2009)
20. Daniell, Ripp
21. Yoon, Donghwan
Doctoral
Doctoral
X
x Graduated (2013)
Graduated (2015)
22. Yu, Ning Doctoral X in progress
23. Shi, Youhan Doctoral X 2014-2016
24. Tsai, Zoe Master x in progress
25. Bedford, Sergio C. Doctoral x in progress
26. Lee, Jinha Doctoral x in progress
27. Zhang, Zhihua Doctoral X in progress
28. Taylor, Kenia Doctoral X in progress
29. LeClaire, Christine Doctoral X in progress
Number of undergraduates advised: 160 [2001-2006][after 2006: centralized advising]
SERVICE ACTIVITIES
ACADEMIC SERVICES
UNIVERSITY
CChhaaiirr,, CChhaanncceelllloorr’’ss CCoommmmiissssiioonn ffoorr WWoommeenn ((CCFFWW)),, the
University of Tennessee
Past Chair, Undergraduate Council, the University of Tennessee
Chair, Undergraduate Council, the University of Tennessee
AAppppooiinntteedd CCoommmmiissssiioonn MMeemmbbeerr,, CChhaanncceelllloorr’’ss CCoommmmiissssiioonn ffoorr
WWoommeenn ((CCFFWW)),, the University of Tennessee
Elected Vice Chair, Undergraduate Council, the University of
Tennessee
Core Facilities Advisory Committee Member, the University of
Tennessee
Chair, Standing Committee of Events, UT’s Commission for Women
Chair, Standing Committee of Communications, UT’s Commission
for Women
Ex-Officio, UT Commission for Black
2018-2020
2018-2019
2017-2018
Since 2011
2016-2017
Since 2014
2018-2020
2018-2020
2018-2020
Rachel J.C. Chen
Page 28 of 34
Ex-Officio, UT Council of Diversity and Inter-culturalism
Program Abroad Committee (PAC) Member, the University of
Tennessee
Vol Vision Diversity and Inclusion Working Group Member, the
University of Tennessee
Faculty Senate Committee (Undergraduate Council), the
University of Tennessee
Academic Policy, Undergraduate Council member, the University
of Tennessee
Provost Strategic Sub-Committee Member, the University of
Tennessee (UT)
2018-2020
2013-2016
2016-2017
Since 2016
2015-2016
Dec., 2007 –
May, 2008
Mentor, Ronald McNair Post Baccalaureate Achievement Program,
the University of Tennessee (McNair Fellow: Brandon James)
2007
Mentor, Ronald McNair Post Baccalaureate Achievement Program,
the University of Tennessee (McNair Fellow: Curtis Norman)
2003
Judge, 9th Annual SAEOPP/McNair National Scholars Conference
Mentor, Ronald McNair Post Baccalaureate Achievement Program,
the University of Tennessee (McNair Fellow: Erin Glenn was selected
as an “Exemplary Scholar”)
July, 2003
2002
Judge, 8th Annual SAEOPP/McNair National Scholars Research
Conference
July, 2002
COLLEGE
Co-Chair, Promotion and Tenure (P & T) Review Committee,
College of Education, Health, & Human Sciences, the University of
Tennessee
Promotion and Tenure (P & T) Review Committee, College of
Education, Health, & Human Sciences, the University of Tennessee
Undergraduate Curriculum Committee, College of Education,
Health, & Human Sciences, the University of Tennessee (UT)
Technology Advisory Committee, College of Education, Health, &
Human Sciences, the University of Tennessee (UT)
Chair, Council on International and Intercultural Education,
2016-2017
2013-2019
2013-2015
Since 2011
2013-2016
Rachel J.C. Chen
Page 29 of 34
College of Education, Health, & Human Sciences, the University of
Tennessee
Council on International and Intercultural Education, College of
Education, Health, & Human Sciences, the University of Tennessee
2005-2016
Graduate Curriculum Committee, College of Education, Health, &
Human Sciences, the University of Tennessee (UT)
2004-2005
Technology Advisory Committee, College of Education, Health, &
Human Sciences, the University of Tennessee (UT)
2002-2008
Senates’ Technology Advanced Committee, College of Education,
Health, & Human Sciences, the University of Tennessee (UT)
Dec., 2004-
2006
University Presidential Teaching Award Nomination Committee,
College of Education, Health, & Human Sciences, UT
DEPARTMENT
Dec., 2004
Chair, Promotion and Tenure (P & T) Committee, Dept. of Retail,
Hospitality and Tourism Management/College of Education, Health,
& Human Sciences, the University of Tennessee
Promotion and Tenure (P & T) Review Committee, Dept. of Retail,
Hospitality and Tourism Management/College of Education, Health,
& Human Sciences, the University of Tennessee
Chair, Search Committee, Lodging/Tourism Assistant/Associate
Professor position, Dept. of Retail, Hospitality and Tourism
Management/College of Education, Health, & Human Sciences, the
University of Tennessee
Committee, Search Committee, Retail Assistant/Associate
Professor position, Dept. of Retail, Hospitality and Tourism
Management/College of Education, Health, & Human Sciences, the
University of Tennessee
Director of Graduate Studies, Hotel, Restaurant & Tourism
Management, Dept. of Retail, Hospitality and Tourism
Management/College of Education, Health, & Human Sciences, the
University of Tennessee
Human Subject Committee Chair, Dept. of Retail, Hospitality, and
Tourism Management/College of Education, Health, & Human
Sciences, the University of Tennessee (UT)
Technology Advisory Committee, Dept. of Sport and Leisure
2016-2018
Since 2007
2013-2014
2012-2013
2005-2010
2002-2016
Dec., 2002 –
Rachel J.C. Chen
Page 30 of 34
Studies/College of Education, Health, & Human Sciences, UT
July, 2003
Human Subject Committee Co-Chair, Dept. of Sport and Leisure
Studies, the University of Tennessee (UT)
2002 –2003
Search Committee Chair, Internship Coordinator Position in
Recreation and Tourism Management, the University of Tennessee
2001-2002
Graduate Student Committees & Chair, Dept. of Retail, Hospitality
and Tourism Management, the University of Tennessee
2000-present
PROFESSIONAL SERVICES
Board of Director, Visit Knoxville
District Chair, Cheholte Boy Scouts of America (BSA),
Program Chair, Boy Scouts of America (BSA), Cheholte District
Marketing Committee, Visit Knoxville
AAUW UT Representative, The American Association of
University Women (AAUW)
Nominating Committee, Boy Scouts of America, Cheholte District
Director of Education (elected), International Council on Hotel,
Restaurant and Institutional Education (ICHRIE)
Co-Chair, Professional Development Committee, International
Council on Hotel, Restaurant and Institutional Education (ICHRIE)
Chair, Education Committee International Council on Hotel,
Restaurant and Institutional Education (ICHRIE)
Committee, Conference Committee, International Council on Hotel,
Restaurant and Institutional Education (ICHRIE)
Committee, Symposium Review Subcommittee, International
Council on Hotel, Restaurant and Institutional Education (ICHRIE)
Committee, Nominating Committee, International Council on Hotel,
Restaurant and Institutional Education (ICHRIE)
Committee Member, Human Dimensions of Recreational Fisheries,
Texas A & M University, USA
Since 2018
2019
2018
Since 2015
2018-2020
2018-2019
2015-2017
2015-2017
2015-2017
Since 2015
Since 2015
2013-2015
2000-present
Rachel J.C. Chen
Page 31 of 34
Session Chair, Tourism and Transportation Session, The 24th Recent
Advances in Retailing & Services Science Conference, EIRASS,
Canada
Moderator, Travel and Tourism Session, The 20th Graduate
Conference, Tampa, Florida, USA
Session Chair, Research Trends in Tourism and Hospitality, Euro
CHRIE, Dubai, United Arab Emirates
Moderator, Travel and Tourism Session, The 13th Graduate
Conference, Orlando, Florida, USA
June 28, 2017
January 8-10,
2015
October 11, 2008
January 4 & 5,
2008
Session Chair, Tourism and Transportation Session, The 14th Recent
Advances in Retailing & Services Science Conference, EIRASS, San
Francisco, California, USA
July 2, 2007
Moderator, Travel and Tourism Session, The 12th Graduate
Conference, Houston, Texas, USA
January 5 & 6,
2007
Session Chair, Tourism and Transportation Session, The 13th Recent
Advances in Retailing & Services Science Conference, EIRASS,
Budapest, Hungry
July 12, 2006
Moderator, Travel and Tourism Marketing Session, International
Council on Hotel, Restaurant and Institutional Education, Washington
D.C., USA
July 26, 2006
Session Chair, Consumer and Tourism Session, The 12th Recent
Advances in Retailing & Services Science Conference, EIRASS,
Orlando, Florida, USA
July 22, 2005
Moderator, Hotel Operation and Marketing Session, International
Council on Hotel, Restaurant and Institutional Education, Las Vegas,
Nevada, USA
July 27, 2005
Session Chair, Current Tourism Marketing Issues Session,
International Society of Travel and Tourism Educators (ISTTE), Hong
Kong, China
September 27,
2004
Session Chair, Tourism Session, The 11th Recent Advances in
Retailing & Services Science Conference, European Institute of
Retailing and Services Studies (EIRASS), Prague
July 12, 2004
Session Chair, Geographic Information Systems (GIS) Session, The
11th Recent Advances in Retailing & Services Science Conference,
EIRASS, Prague
July 13, 2004
Rachel J.C. Chen
Page 32 of 34
Session Chair, Tourism Economics Session, Managing Tourism in
the Global Economy, Melbourne, Australia
December 2,
2003
Moderator, Finance & Accounting Management Session,
International Council on Hotel, Restaurant and Institutional
Education, Palm Springs, CA
August 6, 2003
Moderator, Human Resources Session, International Council on
Hotel, Restaurant and Institutional Education, Palm Springs, CA
August 7, 2003
Moderator, Current Tourism Issues Session, International Society of
Travel and Tourism Educators (ISTTE), Salt Lake City, Utah
October 11, 2002
Moderator, Quantitative Tourism Research Session, International
Society of Travel and Tourism Educators (ISTTE), Salt Lake City,
Utah
October 12, 2002
Moderator, Food Service Operations/Culinary Session, International
Council on Hotel, Restaurant and Institutional Education, Orlando, FL
August 9, 2002
Moderator, Finance/Accounting/Management Session, International
Council on Hotel, Restaurant and Institutional Education, Orlando, FL
August 10, 2002
Chairperson, Transportation and Tourism Session, 40th Annual
Meetings of the Southern Regional Science Association, Austin, TX
April 5-7, 2001
Discussant, County Models Session, 40th Annual Meetings of the
Southern Regional Science Association, Austin, TX
April 5-7, 2001
Discussant, Economics Assessment Session, 36th Annual Meetings of
the Southern Regional Science Association, Memphis, TN
April 17-19,1997
BOOK REVIEWER (2002 – 2005), BUTTERWORTH-HEINEMANN, ELSEVIER,
Haworth Press, and FAIRCHILD BOOKS Publishers
Services to the Industries and Communities
Economic Assessment and Travel Study Consulting, meeting with
the Director of Office of Tourism Development, Pigeon Forge,
Tennessee
November,
2000
Economic Assessment and Travel Study Consulting, meeting with
the CEO of Knoxville Convention and Visitor Bureau, Tennessee
April, 2001
Economic Assessment and Travel Study Consulting, meeting with
the CEO of Knoxville Convention and Visitor Bureau (KCVB), Sales
Manager of KCVB, and Director of Marketing and Communications of
KCVB, Tennessee
May, 2001
Rachel J.C. Chen
Page 33 of 34
Economic Assessment Consulting, meeting with the Superintendent
of the Great Smoky Mountains National Park, Chief of Sources
Management, and Dr. Denial Stynes from Michigan University
June 26, 2001
Research Project Consulting, meeting with the Superintendent of the
Blue Ridge Parkway, Chief of Landscape, and Coordinator of
Accessibilities
July 23, 2001
Professional Meeting & consulting, meeting with the Superintendent
of the Great Smoky Mountains National Park, Chief of Sources
Management, and Taiwan EPA Officials
July, 2002
Professional Meeting & consulting, meeting with the Director of
Dept. of Tourism in Pigeon Forge, Tennessee; re: visitor, trend, and
economic impact
March, 2003
Professional Meeting, meeting with the Commissioner/Assistant
Commissioners of Dept. of Tourism Development, Tennessee; re:
tourism economic impact assessment
March;
September,
2003
Professional Meeting, meeting with the Vice President of DollyWood
Amusement Park, Tennessee; re: marketing research
October, 2003
Professional Meeting & Consulting, meeting with the Managerial
Team of Blandy Inc., Portugal; re: attraction development
March, 2004
Professional Meeting & Consulting, meeting with the Island Tourism
Committee of European Union, Denmark; re: Multi-dimensional
impact model development and attraction development
March, May,
July, and
October, 2004
Professional Meeting & Consulting, meeting with the Vice President
of DollyWood Amusement Park, Tennessee; re: visitor profile studies
April, 2004
Professional Meeting & Consulting, meeting with the President of
Dolly Parton Production and Marketing Director of DollyWood
Amusement Park, Tennessee; re: the trends of amusement parks in the
US and marketing research
Spring and
Fall,
2005-2010
Record of participation in, and description of, seminars and workshops (short
description of activity, with titles, dates, sponsor, etc.); indication of role in seminar or
workshop
Organizer, “Equity, Sexual Harassment Prevention, and Bully-Free
Workplace”, by UT’s Commission for Women and Office of the
November 7, 2018
Rachel J.C. Chen
Page 34 of 34
Provost, the University of Tennessee
Panelist, Undergraduate Research Seminar, College of Education,
Health, and Human Sciences, the University of Tennessee
Panelist, “Promotion and Tenure Tips” Seminar, College of
Education, Health, and Human Sciences, the University of Tennessee
Organizer and Summit Moderator, 2013 Leadership Summit:
Sustainable Quality of Life, UTK’s Center for Sustainable Business
and Development, ISSE
Organizer, Leadership Summit on Sustainability, UTK’s Center for
Sustainable Business and Tourism, ISSE
Participant, Diverse Faculty Mentoring Workshop, Office of the
Chancellor and Equity & Diversity, the University of Tennessee
Panelist, “Digital Publishing, Tenure, and Open Access”, Hodges
Library, University of Tennessee Libraries, the University of
Tennessee, USA
October 15, 2018
October 3, 2018
October 3, 2013
April 10 & 12, 2012
September 30, 2011
October 26, 2011
Organizer and Forum Moderator, Week of Sustainable Business
and Tourism. Leadership Summit on Sustainability, UTK’s Center for
Sustainable Business and Tourism, ISSE
March 29 to April 1,
2011
Membership
The American Association of University Women (AAUW)
International Council on Hotels, Restaurants, and Institutional
Education (ICHRIE)
Southeast, Central & South American Federation (SECSA
CHRIE)
Update: 2019