Rachel Jacobs 2015

Error! Unknown document property name.

Resume

Rachel A Jacobs

Personal Information

Address: 16 Lilac Way, Gaven, 4211

Phone: 0410 046 008

Email: [email protected]

Personal Key Strengths

Excellent time management, planning and organization skills

Outstanding attention to detail

Proficiency to multitask, work autonomously and coordinate my own workload sufficiently

Strong ability to differentiate between work and social interactions

Polite and attentive to customer requirements and individual needs

Punctual, flexible and reliable

Approachable, able to fit in to any environment with ease

Strong mathematics and English background

Physically fit and comfortable working at heights

Licences and certificates

Full QLD Car Licence

Construction Induction Card

Basic First Aid

Trade Experience

Certificate 2 in Building and Construction- Carpentry

Bendigo T.A.F.E

Learning areas completed

Workplace Safety & Site Induction

Carpentry Hand Tools & Carpentry Power Tools

Levelling for the construction Industry

Basic Setting Out & Form Work for Concreting

Sub Floor Framing

Work Safely in the Construction Industry

Basic Environmental Sustainability in Carpentry

Provide Basic Life Support

Building Structures

Calculations for the Construction Industry

Communication Skills for the Construction Industry

mailto:[email protected]


Workplace documents and Plans

Safe Handling and use of Plant and Selected Portable Power Tools

Introduction to scaffolding and working Platforms

Wall Framing

Installation of Window and door frames including cavity slider

External cladding and interior fixing

Introduction to demolition

Basic roofing and erection of trusses

Work Placement- Framing

2 week duration

Setting out on concrete slab involving accurate measurement, use of chalk line, listening & communication

Reading Plans to identify tie down, triple grip position and saddle placement

Stick framing involving use of drop saw, wall frame assembly, nail gun, fitting wall bracing, using coil gun to

fit brace boards. Team lifting and placement of components

Assisting installation of pre fab roof trusses involving mark-out, cut and fit of roof noggings in hip and

working at heights

Assisted in fitting of door jams and widows

Maintained workplace to OH&S standards

Housekeeping, sorting and separation of waste materials and stacking usable material

Professional Experience

Sanity Bendigo

Christmas Casual

November 2013 – January 2014/October 2014-January 2015

Knowledge of current products including upcoming releases of music, movies and television series as well as

add on products and promotions

Cataloguing and filing of discs and covers

Cash handling and eftpos including end of day settlement procedures.

High levels of customer service focussing on special orders, add on sales and upselling

Completing regular staff training on the matrix to ensure all store procedures are followed and all product

knowledge is up to date.

Knowledge of security and safety procedures within Sanity store guidelines

Adhering to KPIs and achieving daily sales targets and budgets.

Working within Sanity’s Vision Statement with key focus on Customers, Team and results

Serco Global Services

Call Quality Analyst/CSR

June 2012 – October 2013

Proficient in using a range of client systems including SAP, MSATS, IC Business Manager and Interaction

Client/Scripter

Efficient and methodical across the Microsoft Office Suite

Document maintenance, including spread sheets, reporting, budgets and analysis results


Reception duties including filing, invoicing, co-ordinating events and customer relations

Production and implementation of training tools when required to improve productivity and business

growth

Ensuring all agents were adhering to the procedures, guidelines and legalities to achieve overall competence

in achieving sales and representing the business to a high standard

Versed in Trade Practices Act, Energy Retail and Marketing Codes, Code of Conduct and appropriate

legalities of the Energy Industry

Working with Team leaders and client to improve systems and processes

Ability to adjust to frequently changing client requirements with ease

Conducting agent training for new campaigns and compliance changes

Producing and maintain call flow charts for various campaigns including suggestions of new scripting and

error detection.

Training and mentoring of new quality agents, ensuring their skills set reaches the necessary level and that

they understand the importance of confidentiality within the role.

Acting quality team leader during leave of Senior Quality Analyst with duties including undertaking Audits,

Agent reviews and co coordinating the completion of daily reporting within the team of Quality assessors to

record trend and breaches

Adhering to KPI’s, sales targets and dealing with formal complaints whilst maintaining a high level of customer service

Adhering to all compliance, confidentiality, regulatory and security guidelines with a strong understanding of

confidentiality, Privacy Acts and procedures

Launching the new Origin Smart campaign including maintaining spreadsheets and trends, liaising with

operations manager and client representatives, implementing formal scripting, training agents, team leaders

and trainers in project requirements and product and sending feedback on effectiveness, customer reaction

and suggested changes

Red’s Goodie Basket - Cafe & Home Delivery

Owner/Operator

May 2011 – September 2011

Promoting, marketing & advertising business

Designing and producing printed materials

Implementing pricing structures

Collating orders and invoices

Payroll and general book keeping

Coordinating and training staff in equipment usage, barista duties and safety procedures

Managing accounts, till balancing, supplier invoices and stock control

Preparation and delivery of meals

Understanding customer requirements/desires and creating/altering products to suit their needs

Little People’s Art Studio

Assistant Manager/Retail Sales Trainee/Art Teacher

October 2009 – December 2010

Administration, reception duties and bookings

Book keeping including tracking and balancing cash flow

Restocking and sourcing new products for sale


Creating class programs and documenting creative process

Supervision and instruction of children on a daily basis

Supervision and training of new staff members

Maintaining a professional and composed attitude in trying situations

Advanced Hair Studios/LPR Hair Salons

Advertising/Marketing and Sales

March 2007 – January 2014

Reception duties including bookings, client relations, filing, cash handling and invoicing

Addressing overdue accounts and correspondence

Marketing research, implementation and strategies

Web design, creation and maintenance for the business

Creation of advertising materials and collaboration television commercials

Sales tracking, reporting and data capture

Co-ordination of photo shoot, showcasing our range of products

Ordering office supplies and maintain all equipment for day to day use

Contacting perspective clients to create new business opportunities

Resolving customer complaints and disputes

Implementation of new computer systems and educating staff how to correctly utilise them

Assessment of prospective clients and recommendation of treatment solutions

Hair extension application and hair regrowth therapy

Preparing and opening new wholesale studio based in Bendigo

Personal Referees

Ben Andrews. Trade Teacher Carpentry Bendigo TAFE Ph. 03 5434 1709 Mobile. 0435 206 234 Jo Lythgo. Owner Bendigo Cycles Mobile. 0403978636


Sharon Dobson

National Quality Manager


34 – 40 Wilmot St

Burnie, Tasmania

7320

T +61 (3) 6433 8322

M +61 (0) 417 578 135

Ashleigh Needs

Office Manager


113-133 Mollison Street

Bendigo

Australia

3550

T +61 (03) 5434 7214

Phone: 0404 142 729

Lou Renato

Owner operator

LPR Hair Salons

241 Maude Street, Shepparton

14 Creek Street, Bendigo

123 Thirteenth Street, Mildura

Phone: 0418 577 355

Rachel Jacobs 2015

Documents

Transcript of Rachel Jacobs 2015