What Every Burlington Household and Business Needs to Know:

Burlington Hydro recommends that every customer gets familiar with:

The occurrence of extreme weather events puts every community at risk for power outages. At Burlington Hydro, storm response efforts are coordinated with these priorities in mind:

• Restore power first to hospitals, emergency services and critical infrastructure

• Repair damage to main feeders and substations which service large numbersof customers and major roadways

• Restore power to the entire community as quickly as possible

• Collaborate with the city and all emergency response organizations whenand where required

• Assess and prioritize all outages on a case by case basis ensuring foremostthat customers are safe and informed

1. How to Prepare for Outages

2. How to See Your Power Status Online

3. The Best Ways to Keep Informed during Outages

4. How to Put Safety First

To learn more, see reverse and visit BurlingtonHydro.com

Power Outages

stayingcurrentTips and Insight about Electricity and You

• Flashlight and batteries

• Basic first aid

• Battery-operated radio

• Water and non-perishable food

• List of contact numbers and web sites for emergency and outage information

• Portable external battery charger for smart devices

• Cash

Burlington Hydro's Outage Maps Tool shows the real-time status of power restoration efforts, right down to the individual address. To use Outage Maps visit our home page at www.burlingtonhydro.com, and click on the symbol shown on the right.

Enter your home or business address for a real-time view of the power status. Your search will provide information on the type of outage, the number of customers affected and an estimated time when you can expect the power to be restored.

During a power outage, your smartphone or tablet could be the only way to access the internet, giving you invaluable information.

Mobile Friendly Content - For more simplified, smartphone friendly outage content visit m.burlingtonhydro.com

Follow us on Twitter - During major outages, Burlington Hydro will regularly post real-time updates to Twitter. Stay informed and follow us on Twitter - @BurlingtonHydro

MOBILESITE

More Great Ways to Stay Informed during a Power Outage

1. Stay back the length of a school bus … Downedpowerlines, tree limbs and surroundings could beelectrified. Keep 10 metres – 33 feet away.

2. Stay in your vehicle … Powerlines contacting a vehiclemake getting out extremely dangerous. CALL 9-1-1!Wait until help arrives.

3. Stay away from flooded areas … Assume floodedbasements and all submersed areas could be electrified.

4. If the wiring leading to your home or your service panelseems damaged, stay back. Never attempt repairs yourself.

LEARN MORE about Outage SafetyVisit Burlingtonhydro.com/outageportal & Burlingtonhydro.com/YourSafety

911

Power Outages – What You Need to Know

To report outages or for power emergencies call 1-877-310-4937

What to put in Your Emergency Supply Kit

How to Quickly Find Out What’s Going on During an Outage

OUTAGEMAPS

1st

OUTAGEPORTAL

During extended outages watch for announcements on community warming or cooling centres.

How to Put Safety