R2R Meeting 10 ppt

Mark your calendar for upcoming Roadmap to Recovery meetings… Saturday, March 29, 2008: Income Tax

Workshop for ’07 Fire Survivors (*This meeting only : 10:00 am – Noon)

Thursday, April 17, 2008: Insurance Claim Handling Refresher

Thursday, May 1, 2008: Local Building Requirements and Rebuilding “Green”

Click: www.rbcpc.org Firestorm

Road to Recovery Series- PDFs - Powerpoints

RBCPC Firestorm Recovery PlanThe mission is simple: To befriend Survivors of Firestorm 2007 and help

restore lives and homes by ministering to physical, emotional, and spiritual needs

R2R Presentations Available On-Line

http://www.rbcpc.org/

SoCal 2007 WildfireRoadmap to Recovery:March 27, 2008, Meeting #10Conflict Resolution & NegotiationRancho Bernardo Community Presbyterian Church

SoCal 2007 WildfireRoadmap to Recovery:March 27, 2008, Meeting #10Conflict Resolution & NegotiationRancho Bernardo Community Presbyterian Church

www.unitedpolicyholders.org

The Fine Print…

The information provided in this program is intended for general educational purposes only. It should not be construed as legal advice

The speakers at today’s program are volunteering their time as educators

Neither United Policyholders nor the Rancho Bernardo

Community Presbyterian Church endorse or warrant the quality or services of any volunteer speakers

United Policyholders announces: “Ask An Expert” On-Line Forum A new information resource for ’07 Firestorm Survivors

On the Forum, you can pose a question to: A Lawyer A Claims Handling Professional A Previous Catastrophic Loss Survivor

“Ask An Expert” is restricted by invitation only. If you are a 2007 Firestorm Survivor and wish to receive an “invitation”, send an e-mail to: [email protected] Please put: “Ask An Expert Invite” in the subject line of your

e-mail.

mailto:[email protected]


Workshop for ’07 Fire Survivors (*this meeting only : 10:00 am – Noon*)

--------- no Living with Wildfire workshop on April 2nd ----------



Bonnie Kane, Esq(619)446-5680

Wildfire Plaintiff’s Litigation Team: The Kane Law Firm Herman Gerel, Esq. Stephen J. Hill, Esq. James W. Parkinson, Esq.

[email protected]


San Diego Fire Victim LawyersThree Law Firms with Experience in Electrical and

Propane Cases and Over 40 Verdicts and Settlements over $ 1 million

Cause of Witch Fire

-Power Lines

Blowing Together

Corporate Responsibility

-By Consumer

Action

Solution

-Separators

•Not token class action payments

Individual Recoveries

Individual Recoveries

-Not Token Class

Action Payments

Conflict Resolution and Negotiation by Lewis Michaelson

Lewis Michaelson is vice-president of Katz & Associates, a full-service communication firm

4250 Executive Square, Suite 670San Diego, CA 92037tel: (858) 452-0031fax: (858) [email protected]


Conflict Resolution and Negotiation by Lewis Michaelson

Lewis Michaelson, Vice-president of Katz & Associates

Facilitator and community relations manager

More than 22 years experience in designing & implementing public participation and education programs for environmental, planning and impact analysis projects.

Has also worked extensively on intra-and interorganizational conflict management issues.

Past president of the International Association for Public Participation 20-year member of the Association for Conflict Resolution. Master of Science in Conflict Management from George Mason University Bachelor of Arts in sociology from the University of California, San Diego.

Conflict Management and Conflict Management and Principled NegotiationPrincipled Negotiation

Lewis MichaelsonLewis Michaelson

March 27, 2008March 27, 2008

What Is Conflict Management?What Is Conflict Management?

AttitudesAttitudes

ConceptsConcepts

BehaviorsBehaviors

Conflict Management AttitudesConflict Management Attitudes

Conflict is naturalConflict is natural

Conflict shouldn’t be scaryConflict shouldn’t be scary

Conflict is an opportunityConflict is an opportunity

Conflict Management ConceptsConflict Management Concepts

Zero-sum vs. “enlarging the pie”Zero-sum vs. “enlarging the pie”

Interests vs. positionsInterests vs. positions

Puzzle solving vs. problem solvingPuzzle solving vs. problem solving

Conflict Management BehaviorsConflict Management Behaviors

Acknowledge emotionsAcknowledge emotions Understand and respect valuesUnderstand and respect values Avoid right-wrong paradigmAvoid right-wrong paradigm Listen as well as you speakListen as well as you speak Put yourself in their shoesPut yourself in their shoes Move from positions to interestsMove from positions to interests

Hostile or Emotional IndividualsHostile or Emotional Individuals

Oil Your Back (don’t take it personally)

Allow for Venting

Acknowledge Feelings

Demonstrate Empathy (not sympathy)

Verify Understanding

Provide Information/

Develop SolutionsTry Again

Calm

Still U

pse

t

Positional BargainingPositional Bargaining

Positional bargaining is a Positional bargaining is a battle of willsbattle of wills

Positional bargaining is Positional bargaining is hard on hard on relationshipsrelationships

Positional bargaining Positional bargaining produces unwise produces unwise agreementsagreements

Win-lose usually becomes Win-lose usually becomes LOSE-LOSE-LOSELOSE

Principled NegotiationPrincipled Negotiation

Separate the people from the problemSeparate the people from the problem

Focus on interests, not positionsFocus on interests, not positions

Invent options for mutual gainsInvent options for mutual gains

Insist on using objective criteriaInsist on using objective criteria


Separate the people from the problemSeparate the people from the problem– Negotiators are people first

– Everyone has emotional needs

– Put yourself in their shoes

– Don’t personalize

– Allow them to save face

– Be hard on the problem, soft on the people


Focus on interests, not positionsFocus on interests, not positions– Shared interests are hidden by

conflicting positions

– Divergent interests can be the basis for agreement

– Ask “Why” and “Why not”?

– Make your interests come alive

– Acknowledge their interests


Invent options for mutual gainsInvent options for mutual gains– Don’t search for the single answer

– Broaden your options

– Change the scope of the agreement

– Identify shared interests

– Dovetail different interests

– Make their decision easy


Insist on using objective criteriaInsist on using objective criteria– Focus on solving problem vs. “winning”

– Identify fair standards AND procedures

– Frame each issue as a joint search for objective criteria

– Agree first on principles

– Never yield to pressure, only to principle

Know Your BATNAKnow Your BATNA

BATNA: BATNA: Best Alternative to a Best Alternative to a Negotiated AgreementNegotiated Agreement– The insecurity of an unknown BATNA– The better your BATNA, the greater your

negotiating power– Improve your BATNA– Consider their BATNA– Disclose your BATNA if it’s strong, not if

it’s weak

Useful PhrasesUseful Phrases

– “Please correct me if I’m wrong”– “We appreciate what you’ve done for us”– “Our concern is fairness”– “What’s the principle behind your offer?”– “Let me see if I understand what you are

saying”– “Let me show you where I have trouble

following your reasoning”

Useful PhrasesUseful Phrases

– “One fair solution might be”

– “Let me get back to you”

– “Does anyone else have to approve this decision?”

– “If we agree… If we disagree…”


Workshop for ’07 Fire Survivors (*This meeting only : 10:00 am – Noon)



Break Out Sessions for Fire Survivors Open to 9:30 pm: Firm Stop time Upstairs:

State Farm : Dormer West Farmers : Skylight West Allstate : Upper Courtside East USAA: Small room off lobby Other Companies: Sanctuary

R2R Meeting 10 ppt

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Transcript of R2R Meeting 10 ppt