R12 Oracle IStore RCD

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R12 Marketing & Sales Release Content Document, Rev. 00 ii

Table of Contents

1. Disclaimer 1

2. Introduction 2

2.1. Purpose of Document 2

2.2. Reference Documents 2

3. Product Family Name 3

3.1. Oracle iStore 3

3.1.1. Overview 3 3.1.2. Features 3

3.1.2.1. Telecommunication industry specific features 3 3.1.2.2. Self-service Online Account Creation for Existing Customers 3 3.1.2.3. Usage for models 4 3.1.2.4. Procurement Collaboration 4 3.1.2.5. Duplicate Cart 4 3.1.2.6. Risk Management and CVV2 4 3.1.2.7. Ability to capture end customer information 4 3.1.2.8. Order Tracker advanced search 5 3.1.2.9. Split configurations 5 3.1.2.10. Online Return Enhancements 5 3.1.2.11. Site level partner specific price list support 5

3.1.2.12. Delegated user opt-out support 5 3.1.2.13. Site Selection Page Layout Enhancements 5 3.1.2.14. Contracts Enhancements 5 3.1.2.15. Marketing campaign code tracking for the session 6 3.1.2.16. Web Analytics support 6 3.1.2.17. Shopping cart and checkout flow enhancements 6 3.1.2.18. Web crawler support 7 3.1.2.19. Batch mode section duplication and layout cascading support 7 3.1.2.20. SSO Support 7 3.1.2.21. Enhanced Multi-Org Compliance 7 3.1.2.22. Usability Enhancements 8 3.1.2.23. Credit Card Enhancements Compliance 8 3.1.2.24. eTax Compliance 8

3.1.2.25. Content Management Enhancements 8


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R12 Marketing & Sales Release Content Document, Rev. 00 Purpose of Document 2

2. Introduction

2.1. Purpose of Document

The Release Content Document (RCD), produced as part of Oracle’s Applications

Product Lifecycle (APL), communicates information about new or changed functionality

in the specified release of the Oracle E-Business Suite. Existing functionality from prior point releases is not described. However, content introduced by Family Packs, Mini-

Packs or Standalone patches since the prior point release has been included in this

document and denoted accordingly.

2.2. Reference Documents

Name Location Completion Date

iStore_MACD_FDD_v3.doc http://files.oraclecorp.com/content/AllPublic/SharedFol

ders/JW%20Deliverables-

Public/R12/FDDs/iStore%2C%20Web%20Analytics%20and%20Partnering%20FDDs/iStore%20FDDs/iStore

_MACD_FDD_v3.doc

01/13/2006

iStoreR12_Partner_Ordering_FDD_

v3.doc

http://files.oraclecorp.com/content/AllPublic/SharedFol


Public/R12/FDDs/iStore%2C%20Web%20Analytics%

20and%20Partnering%20FDDs/iStore%20FDDs/iStore

R12_Partner_Ordering_FDD_v3.doc

01/13/2006

iStoreR12_Procurement_Integration

_FDD_v2.doc





R12_Procurement_Integration_FDD_v2.doc

01/18/2006

iStoreR12_UI_Enhancements_FDD_

v3.doc




20and%20Partnering%20FDDs/iStore%20FDDs/iStoreR12_UI_Enhancements_FDD_v3.doc

01/13/2006

Misc_ers_FDD_10_v2.doc http://files.oraclecorp.com/content/AllPublic/SharedFol



20and%20Partnering%20FDDs/iStore%20FDDs/Misc

_ers_FDD_10_v2.doc

01/13/2006

iStore_Web_Analytics_Integration_

FDD_v3.doc





_Web_Analytics_Integration_FDD_v3.doc

01/13/2006

R12_FDD_iStore_SSO_Integration_

v2.doc




20and%20Partnering%20FDDs/iStore%20FDDs/R12_

FDD_iStore_SSO_integration_v2.doc

01/13/2006


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R12 Marketing & Sales Release Content Document, Rev. 00 Oracle iStore 3

3. Product Family Name

3.1. Oracle iStore

3.1.1. Overview

Oracle iStore is an electronic commerce application that enables companies to build, manage, and personalize powerful and scaleable global Internet

storefronts. Oracle iStore may be used in both business-to-business (B2B) and

business-to-consumer (B2C) settings. With seamless integration to Oracle’s

CRM and ERP applications, Oracle iStore provides complete order and inventory

management, and enables the execution of the sales process, from lead generation

to post-sales support.

Oracle iStore integrates with Oracle Marketing to effectively target and

personalize offers to the most profitable customers and more quickly translate

store visits into actual orders.

In Release 12, Oracle iStore has new functionality in both the Store

Administration Application and the Customer Facing Application.

3.1.2. Features

3.1.2.1. Telecommunication industry specific features

Instead of relying solely on call centers and physical stores, companies can

now sell at a lower cost telecom services and shippable items via Oracle

iStore. The main goal is to allow merchants to sell high volume and low

margin services like wireless, broadband and phone services to consumers

and small businesses.

In Release 12 iStore supports the following flow:

• Customers can configure services and items via Oracle Configurator

to ensure that all business and technical rules are enforced. Products

can be restricted based on customer input like their current phone

number or their zip code (through Configurator rules).

• Once the products are selected, customers can see all items selected,

along with their prices, in the shopping cart. Prices can be either one-

time or recurring prices (e.g., monthly).

• The customer also can be informed about what has to be paid at the

time of ordering (Pay Now amount) versus what will be billed in the

future (Pay Later amount). In case of payment via credit card, only

the ‘Pay Now amount’ is authorized at the time of order placement.• Once the order is placed the customer is notified and can track online

the fulfillment of the order thereby reducing the load of the call

center.

• Customers can review all of the services and items they currently

own and modify services if desired.

3.1.2.2. Self-service Online Account Creation for Existing Customers


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Users who have already placed an order through a channel other than Oracle

iStore can get an online account using Oracle iStore’s registration. The

online account will be tied to the existing party, and therefore no duplicate

party will be created. Registration is available for B2C, B2B users.

3.1.2.3. Usage for models

Oracle Configurator product supports multiple user interfaces for the same

BOM model. Calling applications can invoke the right Configurator user

interface by providing the “usage” information.

In Release 12 Oracle iStore allows merchants to assign a Configurator usage

for model items when publishing them under sections. For example in Telco

industry, companies may wish to use the same wireless service but different

ordering flows such as start with phones or start with plans.

3.1.2.4. Procurement Collaboration

In Release 12 iStore provides catalog punch-out capability. Instead of

feeding product information into multiple procurement systems of buyer

organizations, suppliers can own and manage their catalog information

centrally in iStore.

Users of a procurement system can browse supplier catalogs provided by

iStore. Users can then search and browse the catalog and add items to the

shopping cart in iStore. Upon checkout, orders are not placed in supplier's

order management system; but instead, the items are sent back to buyer's

procurement system. Users view the items in the procurement system and

proceed to create requisitions.

3.1.2.5. Duplicate Cart

Companies can now create duplicates of the saved shopping carts for repeatorders.

3.1.2.6. Risk Management and CVV2

Merchants can detect, in real time, fraudulent credit card payments using

Oracle iPayment’s risk management functionality. Fraudulent orders can

either be placed on hold or rejected.

Merchants can require that customers enter the CVV2 number along with the

credit card information. This information is passed to Oracle iPayment for

authorization.

3.1.2.7. Ability to capture end customer information

In multi-tier scenarios, companies need to capture information related to the

end user of the product or service that is being sold by a partner. Partners can

provide this information during the checkout process, either by selecting the

end customer from a predefined list or by creating new customers. Partners

can view and select customers that they have a relationship with.


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3.1.2.8. Order Tracker advanced search

Companies can enable advanced search functionality for business and partner

users. Users can query orders using multiple parameters, such as line

statuses, pricing agreements, ordered items, shipping, billing and customer

information.

3.1.2.9. Split configurations

For configured items with a quantity greater than one, a customer might need

to ship some configurations to multiple locations. The same concept may

apply for billing. Now, the original configured item can be split to allow

separate billing/shipping.

3.1.2.10. Online Return Enhancements

Some merchants pick up items to be returned from the user-specified address,

and/or need an address from where the return items will be sent, in order to

create and send “return label” to the user. Now, the customer can specify the

“ship from address” during the return process.

Return lines display quantity as positive and total item price as negative,

using the signs.

3.1.2.11. Site level partner specific price list support

iStore retrieves the catalog prices in three different ways:

• Customer level price list - price lists that are associated with

customers in AR module

• Site level price list – separate price list for guest, B2C and B2B user

types

• Best price – best price available for a given customer

In Release 12, now companies can select price list for partner user types at

the site level.

3.1.2.12. Delegated user opt-out support

In Release 12, iStore allows customer primary users to opt their company

users out of marketing activities.

3.1.2.13. Site Selection Page Layout Enhancements

The Oracle iStore site-selection page can be used as the home page/landing page. This page uses a layout similar to the section layout page with left,

right, top, and bottom bins, as well as a header, footer, language selector, and

top-level menus.

3.1.2.14. Contracts Enhancements

In Release 12, key enhancements include:


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• Integrates with Oracle Contracts expert module to provide the Terms

and Conditions based on the items in the shopping cart.

• Oracle Quoting allows sales representatives to download the terms

and conditions to their desktops in Rich Text Format (RTF), modify

them and upload the changes to the quote. Customers are still able to

view the terms and conditions when these types of quotes get

published on iStore.

3.1.2.15. Marketing campaign code tracking for the session

iStore deep link feature allows companies to navigate customers in to their

stores with one click. Deep links can execute several actions on the store

such as add to cart, display a section, display a product. Deep links can also

carry parameters such as language, currency, marketing campaign code and

promotion code.

In Release 12, iStore preserves the marketing campaign code information

during the session in order to generate accurate DBI reporting.

3.1.2.16. Web Analytics support

Web Analytics is a new product that provides a complete web tracking

solution – reporting on the entire online customer flow from clicks to lead

generation to orders.

In Release 12 iStore provides the necessary framework support to Web

Analytics product for the following features:

• Tracking visits

• Tracking registrations

• Tracking products and sections in the iStore catalog

• Tracking iStore shopping carts

• Tracking iStore order, payment and invoice inquiries

• Instrumentation and categorization of seeded iStore templates toallow the tracking

• Online privacy management for registered and anonymous visitors

3.1.2.17. Shopping cart and checkout flow enhancements

• Shopping carts. All available actions are reorganized under a pull-

down menu. Users simply select an action and click Go to navigate

to the appropriate page. Details on list prices, discounts, and

surcharges are displayed in a pop-up window that the user can launch

from the shopping cart.

In addition, related items for the shopping cart can be displayed oncart pages, so that the user can add them to the cart with single click.

• Carts/Quotes. Users can perform all actions related to a saved or

shared cart from the carts page, without drilling down to the saved or

shared cart detail page. All actions are reorganized under a pull-

down menu. Users simply select an action and click Go to navigate

to the appropriate page. The same functionality is offered for quotes

from the quotes page.


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• Checkout flow for B2B users.

o A train identifies each step of the checkout flow.

o If shipping, billing, and end customer information are

enabled at line level, the header and line level information

are displayed on the same page.

o Flex fields and customer information is reviewed on the

Order Review page.

o Billing address is defaulted with billing organization’s

primary billing address.

o Shipping page is skipped during the checkout flow when the

shopping cart does not include any shippable products.

• Checkout flow for B2C users.

o A train identifies each step of the checkout flow.

o Shipping, billing and payment information are displayed on

a single page.

• Shipment priority.

o In Release 12, Customers can specify the shipment priority

for the order.

3.1.2.18. Web crawler support

In Release 12, iStore URLs are enhanced to support Internet search engine

web crawlers.

3.1.2.19. Batch mode section duplication and layout cascading support

In Release 12, iStore provides background jobs to duplicate sections and

cascade section layout settings to descending sections in batch mode.

Customers who have more than 1,000 sections would consider using these

background jobs.

3.1.2.20. SSO Support

A "single sign-on" framework is a mechanism that allows a number of

different applications common to an enterprise to share a user authentication

service. With Oracle's enterprise-wide Single Sign-On, a user is required to

log on, or authenticate only once. That verification of his identity is valid for

the duration of the user session, and for every application participating in the

Single Sign-On framework. The user session ends, across every application,

when he logs out.

3.1.2.21. Enhanced Multi-Org Compliance

In Release 12 iStore is complaint with the new multi-org access control

changes. There are no functional changes in Release 12 around multi-org

access control.


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3.1.2.22. Usability Enhancements

The order details, item details and shipping details pages have been

redesigned using a common layout style.

3.1.2.23. Credit Card Enhancements Compliance

In Release 12 iStore is complaint with the new iPayment’s credit card access

control changes. There are no functional changes in Release 12 around creditcard enhancements.

3.1.2.24. eTax Compliance

Release 12 iStore is complaint with the new eTax module. There are no

functional changes in Release 12 around eTax.

3.1.2.25. Content Management Enhancements

In Release 12, Oracle Content Manager integration is the only way to

manage and publish contents within iStore.

R12 Oracle IStore RCD

Documents

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