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E D I TO R : S E A N D U D L E Y
T E C H N O LO G Y R O A D M A P R E G I O N A L P E R S P E C T I V E S
V I E W P O I N T S , P R O F I L E S , S O L U T I O N S PA R T N E R D I R E C TO R Y
Public SectorGlobal Outlook
Bridgeall provides a full design, development, implementation and support service for Microsoft Dynamics CRM that enables public sector organisations to manage interactions with citizens, improve processes and keep data secure.
Automate time intensive processes
Streamline administrative tasks
Encourage collaboration between teams
Maintain one consistent, accurate view of your data
www.bridgeall.com
Glasgow: 0141 212 6400London: 020 3817 8160
Secure data storage, on premise or in the cloud
Enabling first class Customer Relationship Management for the public sector
A t a time when the public sector is looking to improve citizen services, while
reducing costs and boosting worker productivity, our customers are looking to us
to provide intelligent, cloud-first, mobile-first products and services to support
their efforts. In the last year in particular, we have made significant strides to deliver on our
vision to build technologies that span multiple platforms in order to create true systems
of intelligence – something Microsoft CEO Satya Nadella recently spoke about during the
Convergence 2015 conference.
“With the advent of unlimited computing capacity in the cloud as well as new rich data
platforms that have the ability in real time to reason over data, we now can build these
systems of intelligence,” he said. “Now these systems of intelligence don’t sit in isolation.
They, in fact, build on the entire digital fabric that we have with the systems of record and
systems of engagement, and create one feedback loop.”
Today, many public sector organisations are embracing the power of the cloud.
From Office 365 and Microsoft Azure to Dynamics CRM Online, our customers are
increasingly turning to our agile, industry-tailored cloud services with the knowledge that
their data is safe and they’re fully compliant with government regulations.
You can find out more about some of the latest trends taking hold across the public sector
in the technology roadmap and regional perspectives sections of this latest edition of
Public Sector Global Outlook. You can also read some of the best examples of how public
sector organisations are benefiting from cutting-edge technology implementations, and
learn about the many industry-specific offerings currently available on the market in the
case study and solution profile section starting on page 35.
Finally, our comprehensive partner directory provides detailed business information
about some of the most innovative IT solutions and services providers in the industry
from across the globe, helping you to make positive and informed technology investment
decisions for your own organisation.
I hope you find this guide a valuable and informative resource.
W E L C O M E
A new era of IT intelligenceP E R B E N D I X O L S E N : M I C R O S O F T
1
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PA R T N E R S
S P O N S O R S
M A K I N G T H E C L O U D T R A N S P A R E N T
IT ADVISORY
The transformation towards a digital
governmentIn order to create value, today’s CIOs must lead the organisation in using technology
to enable innovation and advance the transformation agenda.
KPMG helps clients take a holistic view to successfully adapt, to better anticipate
and cope with continuous changes.
Hans Donkers
Partner IT [email protected]
Joost van der VisDirector IT Advisory
www.kpmg.com/nl/kpmgcrimsonwing
© 2015 KPMG Advisory N.V.
C O N T E N T S
1008
0 8 P R O D U C T I V I T Y AT A N Y T I M E , O N A N Y D E V I C E : We look at how Microsoft is
driving change across the public sector and how
organisations are improving services for citizens
1 0 O P E R AT I N G S Y S T E M S : Thanks to its rich
application platform and touch-first user interface,
Microsoft’s Windows operating system is enhancing
mobility and productivity across the public sector
1 2 D E V I C E S A N D S T U D I O S : Dedicated
workstations, tablets, smartphones and convertible
laptops are helping to drive productivity
1 4 A P P L I C AT I O N S A N D S E R V I C E S : Microsoft is making good on its vision to deliver
seamless experiences across multiple platforms
1 6 C LO U D A N D E N T E R P R I S E : With
Microsoft’s offerings, organisation’s can use the
cloud in ways that suit them best
1 7 D Y N A M I C S : Companies are benefiting from
more product updates, richer industry capabilities
and flexible deployment options
1 8 M A K I N G T H E M O S T O F D I G I TA L : Public sector
organisations need to embrace digital technologies to help drive
innovation and transform the lives of citizens
2 0 N O R T H A M E R I C A : US cities are improving their efficiency
and their economy with new technologies
2 2 E U R O P E , M I D D L E E A S T A N D A F R I C A : Governments
across the EMEA region are meeting objectives thanks to a range of
cloud-based solutions
2 4 A S I A - PA C I F I C : A growing number of governments are
looking to embrace IoT and big data to enable smart cities
2 5 L AT I N A M E R I C A : Public sector organisations are
adopting cloud and mobile technology to improve transport,
safety and education in the region
16
5
T E C H N O LO G Y R O A D M A P
R E G I O N A L P E R S P E C T I V E S
6 w w w. o n w i n d o w s . c o m
2 7 S L AV KO V I D O V I C : With Microsoft’s
offerings, organisation’s can use the cloud in ways
that suit them best
3 1 C O L I N R E I D : How mobile can help health and
social care organisations improve patient care
3 5 S Z W I N S P E C TO R AT E : Aia Software’s
ITP solution helps Dutch ministry improve
correspondence regarding employment
conditions violations
3 7 D I G I TA L A G R I C U LT U R A L R E G I S T E R : ATS’ e-government solutions improve interoperability
between public information systems in Romania
3 9 C I T Y A N D C O U N T Y H E A LT H C A R E G R O U P : The BPA Solution suite saves management
time at both the branch and the head office
4 1 F C C A Q U A L I A : CIC Consulting helps
company improve its water distribution services in
Santander, Spain
4 3 L E W I S H A M S O U T H WA R K C O L L E G E : Cisilion transforms communication and
collaboration for London College
4 5 B I S H O P G R O S S E T E S T E U N I V E R S I T Y : Collabco boosts student learning experience with
Office 365-based portal
4 7 E A S T TA L L I N N C E N T R A L H O S P I TA L : Commit helps Estonian hospital improve breast
cancer care
4 9 L I V I N G TO M O R R O W : Flexamit helps
Belgian innovation organisation move to the cloud
5 1 G R E AT E R S TO C K H O L M P U B L I C T R A N S P O R T : Hogia helps Swedish transport
network issue real-time traffic updates
5 3 PA N T E I N H O S P I TA L : Dutch hospital
digitises medical files with I-FourC’s ePapering
solution
5 5 S TO C K H O L M C I T Y : Informator trains admin
department to use Outlook, Lync and SharePoint to
help improve collaboration
5 7 C I T Y O F W I T T E N : Optimal Systems
introduces enterprise content management system at
German city administration
5 8 C R O AT I A N M I N I S T R Y O F F I N A N C E – C U S TO M S A D M I N I S T R AT I O N : Government
administration modernises its business processes
5 9 V I R G I N C A R E : TotalMobile automates clinical
record management to enable community nurses to
spend more time with patients
6 1 B I S C AY T I K F O U N D AT I O N : Spanish
organisation uses WISeKey’s Identity Semantics
solutions to ensure compliance with European Union
identity regulations
V I E W P O I N T S
P R O F I L E D
C O N T E N T S
7
6 3 M I L K M A P : EVRY’s MilkMap solution
assures donor breast milk is handled correctly in
healthcare facilities
6 5 G D I E N S E M B L E P L AT F O R M : Organisations
can boost performance while reducing IT costs with
GDi’s solution
6 7 R O I S E R V I C E S : Softlanding’s services
ensure organisations get full value from their
Microsoft investments
6 9 G O V E R N M E N T M O B I L I T Y PA C K : Sparked’s government app suite facilitates flexible
working for staff
7 1 C O L U M N A S E R V I C E LO G I S T I C S : Systematic uses Microsoft platforms and location
solutions to help hospitals optimise logistics
7 3 D I G I TA L I N F O R M AT I O N S Y S T E M S : VisioSign’s systems help public sector
organisations manage meeting room facilities
7 5 E T R . N E T : WAMTechnology CC develops
and supports a critical tuberculosis and HIV
surveillance tool
7 7 G - C LO U D P O R T F O L I O : Ymens boosts the
service delivery levels of Romanian public institutions
S O L U T I O N S
PA R T N E R D I R E C TO R Y 79 DIRECTORY: Search our extensive A to Z
directory of Microsoft technology partners that
offer best-of-breed solutions for the public sector.
The index lists partners by solution area and
provides company descriptions for Microsoft
partners, as well as contact details if you are
interested in collaborating with a featured partner.
T E C H N O LO G Y R O A D M A P
8 w w w. o n w i n d o w s . c o m
Productivity at any time, on any deviceMicrosoft’s cloud-first, mobile-first technology developments are driving change across the public sector, helping organisations better serve citizens and be more productive
Nearly a year since CEO Satya Nadella announced
that Microsoft would be making bold changes to
help it build productivity experiences and platforms
for the mobile-first, cloud-first world, and it seems
the company is making good on its promise.
Now focused on being a platform and
productivity company, Microsoft has been busy
making its products widely available to users across
multiple platforms and operating systems – from
new integrations between Office and Salesforce to
free Microsoft Word, Excel and PowerPoint apps
for iPhone and Android users.
“Mobility for us goes beyond just devices and
while we’re certainly focused on building great
phones and tablets, we think of mobility more
expansively,” said Nadella in the Microsoft
Earnings Release FY14 Q4 conference
call. “We think of the opportunity
that comes from running our
productivity experiences
– on Windows, iOS
and Android devices.
Office 365 and Dynamics
software-as-a-service
offerings are targeted here.
We also see great opportunity in simplifying and
managing the user experiences spanning multiple
devices, ecosystems with our identity management,
device management and data security.”
To achieve this, the company is continuing
to evolve popular productivity products such as
Skype, OneDrive, OneNote, Outlook, Word, Excel,
PowerPoint, Bing and Dynamics, while the cloud OS
remains at the centre of all of its product offerings.
The company is also set to launch its brand new
Windows 10 operating system this summer, while
continuing to build its own hardware, including its
newly branded Microsoft Lumia devices and the
recently unveiled Surface 3.
“In everything we do with our Windows OS
and first-party devices, we will light up our digital
work and life experiences,” said Nadella. “We are
approaching the Windows OS business with a bold,
challenger mindset and pushing both the product
and business model forward. We’re not in hardware
T E C H N O LO G Y R O A D M A P
9
for hardware’s sake and the first-party device
portfolio will be aligned to our strategic direction
as a productivity and platform company.”
Microsoft’s developments have huge
implications for the public sector. From modern
productivity platforms to rich mobile experiences
and government cloud solutions, Microsoft and
its partners are providing the game-changing
solutions that organisations need to improve
citizen service, reduce costs, boost productivity and
innovate for the future.
The following pages provide an overview of
how Microsoft is delivering on its commitment to
make cutting-edge developments across each of its
product groups and how these technical advances are
impacting public sector organisations worldwide.
In the last year Microsoft has been making its products available for multiple platforms and devices
T E C H N O LO G Y R O A D M A P
10 w w w. o n w i n d o w s . c o m
Operating SystemsWith its rich application platform and a touch-first user interface, Microsoft’s Windows operating system enables new mobility and productivity scenarios for public sector workers
In October 2014, Microsoft revealed details of its new
Windows 10 operating system (OS). Packed with
advanced features that have been specifically designed
for business users, Windows 10 has an updated user
experience, as well as new enterprise-grade security,
data protection and management capabilities.
“Windows 10 represents the first step of a
whole new generation of Windows, unlocking new
experiences to give customers new ways to work,
play and connect,” said Terry Myerson, executive
vice president of Microsoft’s OS group. “This will
be our most comprehensive OS and the best release
Microsoft has ever done for our business customers,
and we look forward to working together with our
broader Windows community to bring Windows 10
to life in the months ahead.”
Windows 10 also marks the return of the operating
system’s famous start menu. The feature, which was
a key component in Windows 7, Vista and XP, was
dropped in Windows 8. Now, it’s back, although it
has been updated to reflect the operating system’s
evolution. Most notably, it combines aspects of the
classic Windows 7 start menu with the modern Live
Tiles user interface that was introduced in Windows 8.
On the left hand side, the menu is very similar to how
it was in Windows 7, Vista and XP, but on the right
hand side a new space has been added for users to
customise with their favourite apps, programmes and
websites that are displayed in the form of Live Tiles.
According to Microsoft, Windows 10 has been
designed to be the greatest platform yet for business
users. “It’s not just more familiar from a user
experience standpoint,” said Jim Alkove, who leads
the Windows enterprise program management team.
“We have built so much of what businesses need right
into the core of this product – including enterprise-
grade security, identity and information protection
features, reducing complexity and providing a better
experience for the modern needs of business.”
One new security feature coming to the operating
system is Windows Hello, which will allow users to
unlock their Windows 10 devices using facial, iris or
11
fingerprint recognition. The biometric authentication
technology is built on asymmetric key cryptography
and has been developed over the years based on what
Microsoft has learned with Kinect.
Microsoft has also introduced a number of new
features to Windows 10 to make the experience of
using a desktop or smartphone as seamless as possible.
Doing away with Windows Phone, Microsoft has
made it so that users of any type of device will now be
using one single Windows 10 operating system.
“Windows 10 will support the broadest device
family ever,” said Myerson. “Windows 10 will inspire
new scenarios across the broadest range of devices,
from big screens to small screens to no screens at all.”
Microsoft’s Joe Belfiore, vice president of the
Operating Systems group, recently demonstrated
some new tweaks to Windows 10, including its
Continuum feature, which gives users the ability to
easily switch between desktop and tablet mode.
The feature means that the operating system now
works better with devices that support both a mouse
and keyboard, and touch input, such as Microsoft
Surface. When the keyboard is connected, Windows
10 stays in desktop mode, and once the keyboard is
removed the user is prompted to switch to the touch-
first, tablet mode.
Microsoft has also developed a version of Windows
10 that is optimised for devices that are smaller than
8-inches, such as smartphones, phablets and small
tablets. This mobile version still includes all the
functionality of Windows 10, but is presented in a
format optimised for smaller screens.
“It’s designed to go with your PC as a great
companion,” said Belfiore.
Windows Phone 8.1 users will be able to get
their hands on Windows 10 for free. They will also
have access to free ‘universal’ versions of Microsoft
applications, including Word, PowerPoint and
Outlook, which are designed to run on PCs, tablets
and small devices.
Microsoft’s Joe Belfiore on stage demonstrating Windows 10 in October 2014
T E C H N O LO G Y R O A D M A P
Devices and StudiosNew Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios
In March of this year, Microsoft introduced a new
Surface tablet to its line-up – a thinner, lighter and
lower cost alternative to its flagship Surface Pro 3.
Starting at US$499, the Surface 3 sits between the
RT model – which it is replacing – and the Pro in
terms of price. But unlike its RT predecessors, this
tablet runs the full version of Windows 8.1 (which
can be upgraded to Windows 10 once the new
operating system is available) and Office, including
desktop applications. It also supports pen input.
Still designed to serve as a laptop replacement,
the new tablet looks fairly similar to the Pro, but
is slightly smaller with its 10.8-inch screen. It has
front- (3.5MP) and rear-facing (8MP) cameras, a
reported ten-hour battery life, and is powered by
Intel’s Quad-core Atom processor.
According to Microsoft, this version is aimed at
users that don’t quite need the full power of the Pro.
“If you do very demanding work – things
like editing and rendering video or complex 3D
modelling – then the power and performance
of a Surface Pro 3 is for you,” said Panos Panay,
corporate vice president of Microsoft Surface. “If the
majority of your work is less intense – working in
Office, writing, using the internet, and casual games
and entertainment, then you’ll find that Surface 3
delivers everything you need.”
The University of Phoenix, BASF, Emirates and
Prada have already committed to purchasing and
deploying Surface 3 across their organisations.
Microsoft’s Windows Phone is also going from
strength to strength, with Windows Phone partners
accounting for 56% of the global smartphone market,
according to research analysts IDC.
In July 2014, Microsoft announced that it would
be integrating its phone business group with the
Nokia Devices and Services unit it acquired in April
2014 to align with its new platform and productivity
strategy. It has since been phasing out the Nokia
brand from its product line, including rebranding its
Nokia Lumia devices.
Speaking to Nokia Conversations in October
2014, Tuula Rytilä, senior vice president of marketing
for the Phones division at Microsoft, said that the
transition from Nokia Lumia to Microsoft Lumia is
fully underway. The company has since backed this
up by releasing two new mid-market Lumia models at
Mobile World Congress – the Lumia 640 and Lumia
640 XL – both of which run on Windows Phone 8.1
but will be upgradeable to Windows 10 later this year.
Also in Microsoft’s Devices and Studios engineering
group is Xbox and Kinect, and, at the end of last year,
12 w w w. o n w i n d o w s . c o m
The new Surface 3 is still a tablet that can replace your laptop but it’s thinner, lighter and more affordable than the Pro
the company made its Windows SDK 2.0 available for
Kinect v2 sensors.
The new software development kit features more
than 200 improvements and updates, including
enhancements to Visual Gesture Builder, Kinect
Studio and Kinect Fusion. It also means that it is
now possible to commercially deploy Kinect apps
in the Windows Store, making it easier to deliver
applications that feature gesture control, body
tracking and object recognition to customers.
At the same time, the company released the Kinect
Adapter for Windows – a piece of kit that enables users
to attach their Kinect for Xbox One sensor to Windows
PCs and tablets, meaning that both this sensor and
Kinect for Windows v2 perform identically. As a result
of this release, Microsoft has since ceased production
of Kinect for Windows v2 sensors, although it has
said it will continue to support the existing model
and it remains committed to Kinect as a development
platform on both Xbox and Windows.
“We think this (Kinect) is the future,” said Terry
Myerson at Build 2014. “We think this is the way that
we will all be interacting with our computers in some
time. These cameras are going to become pervasive,
and I would encourage all of us to really be creative
about how we can take advantage of them.”
13
14 w w w. o n w i n d o w s . c o m
In recent months, Microsoft has announced several
new and updated applications and services in its
Office suite, including Microsoft Office for iPad,
free Microsoft Word, Excel and PowerPoint apps
for iPhone and Android users, plus a new Outlook
on iOS and Android.
This is a significant next step for Microsoft as
it continues to deliver on its vision to develop its
software and services for every device. And it’s a
strategy that seems to be going down particularly
well with customers – since Microsoft first launched
the Office for the iPad app in March 2014, it has
been downloaded more than 40 million times.
Not forgetting its own operating system, Microsoft
has also recently unveiled Office apps, including
Word, Excel and PowerPoint, for Windows 10.
Optimised for touch and mobile use, these apps
are helping advance Microsoft’s mission to bring
‘unparalleled productivity of Office to everyone, on
every device’.
“Over the past 12 months, you’ve seen us
reimagine the traditional Office experience for a
mobile-first, cloud-first world,” said Julia White,
general manager for the Office Product Management
team, in an Office Blogs post. “The next step in
this journey is the delivery of touch and mobile
optimised versions of Word, Excel, PowerPoint,
OneNote and Outlook for Windows 10.”
Coming soon is the latest version of Microsoft’s
enterprise collaboration platform, SharePoint
Server 2016, which will be publically demonstrated
for the first time at the Ignite conference in May.
T E C H N O LO G Y R O A D M A P
Microsoft’s social and productivity tools are now available on Windows, iOS and Android, delivering on the company’s vision to deliver seamless experiences across multiple platforms
Applications and Services
In the last year, Microsoft has made its Office portfolio available on iOS and Android
15
White recently shared some details about
the upcoming version, stating that “it has been
designed, developed and tested with the Microsoft
software as a service strategy at its core, drawing
from SharePoint Online.”
She said that customers can look forward to
enhanced, flexible deployment options, improved
reliability and new IT agility, enabled for massive scale.
In line with this, White explained that Microsoft is
exploring ways in which customers can take advantage
of hybrid deployments of the new SharePoint Server.
“With SharePoint Server 2016, in addition to delivering
rich on-premises capabilities, we’re focused on robust
hybrid enablement in order to bring more of the Office
365 experiences to our on-premises customers,” she said.
“Over the past 12 months, you’ve seen us reimagine the traditional Office experience for a mobile-first, cloud-first world,”
T E C H N O LO G Y R O A D M A P
Cloud and EnterpriseMicrosoft’s cloud offerings give organisations the flexibility they need to take advantage of the cloud in a way that suits them best
Microsoft CEO Satya Nadella has recently
outlined how Microsoft is delivering the
industry’s most complete cloud.
Speaking at an event in San Francisco in October
2014, Nadella announced several enhancements
to its cloud computing platform Microsoft
Azure, including the new Azure G-series of
virtual machines and Premium Storage, as well
as the general availability of the Microsoft Cloud
Platform System – an Azure cloud in a box.
At the TechEd Europe event at the end of
October, Microsoft also unveiled Azure Batch and
Azure Automation.
Available in public preview, Azure Batch takes
advantage of the technology from GreenButton,
which was acquired by Microsoft earlier in 2014.
The solution allows customers to deploy massive
scale-out jobs, with access to thousands of cores, to
solve complex problems with just a few clicks and
no infrastructure investment.
According to Vibhor Kapoor, director of
Microsoft Azure product marketing, the solution
“delivers job scheduling as a service, making it easy
to run large-scale parallel and high performance
computing work in Azure.”
Azure Automation is already generally available.
It automates time-consuming tasks across Azure
and third-party environments, reducing the risk
associated with repetitive manual processes.
“With these new services and what we bring to
market in the future at an aggressive pace, our goal
is to power scale, choice and innovation in your
business,” said Kapoor.
In line with this, Microsoft is committed to
helping public sector organisations leverage the
cloud in a way that meets their needs by launching
government-specific cloud solutions and services.
For example, the Microsoft Azure Government,
Dynamics CRM Online for Government and
Office 365 Government platforms have all been
designed to help government agencies integrate
disparate on-premises, cloud and data systems,
while enabling seamless communication and
collaboration. At the moment, Azure Government,
Dynamics CRM Online for Government are just
available in the US.
“The Microsoft Cloud for Government is the most
complete cloud for any government organisation
aiming to be more productive, agile and efficient
in today’s mobile-first and cloud-first world,” said
Nadella. “We are proud to offer Azure, Office 365 and
Dynamics CRM Online to the growing number of
government agencies that are ready to deploy leading-
edge cloud computing solutions.”
w w w. o n w i n d o w s . c o m16
Microsoft CEO Satya Nadella spoke at a Microsoft Cloud Briefing in October about the company’s complete cloud offering
T E C H N O LO G Y R O A D M A P
Organisations using Microsoft Dynamics are benefiting from more product updates, richer industry capabilities and flexible deployment options
Dynamics
At the beginning of January, Microsoft Dynamics
CRM Online for the US Government became
generally available.
The solution, which is specifically targeted at US
government workers, was first mentioned at the
Government Cloud Summit event, which took place
towards the end of 2014. At the time, Bob Stutz,
corporate vice president of Microsoft Dynamics
CRM, explained that Dynamics CRM Online for
Government would “provide a secure environment
for government organisations to collaborate in real
time, leveraging an agile platform that is built for
rapidly changing business requirements.”
The online case management solution is based
on the Microsoft Dynamics public cloud offering
and has been designed to be FedRAMP compliant.
It also allows government customers to deploy
their current solutions both on premises and in
the cloud through hybrid cloud capabilities, and
through integration with Microsoft Azure and
Office 365 government community clouds.
According to Kirill Tatarinov, executive vice
president of the Microsoft Business Solutions
Group, this release is a significant step in
Microsoft’s journey to “provide government
customers the same functionality that millions of
businesses now enjoy – delivered as a service from a
secure, government community cloud.”
For those outside the US, the latest version of
Microsoft Dynamics CRM is proving an ideal
solution for better serving citizens. The Spring
’15 release of Dynamics CRM, which Microsoft
says it will be making available to customers soon,
includes a number of new features such as a social
centre where marketing, sales and service teams
can monitor social topics and engage directly
with social communities; text mining, cloud
visualisation and an activity map for tracking social
media; and updated mobile scenarios to make it
easier to use Dynamics CRM on mobile devices.
In addition, the Spring ‘15 release marks the
start of Parature’s integration with Dynamics
CRM for knowledge management. This means
that customer service agents will have knowledge
integrated into their daily service interactions out
of the box.
Speaking during the Convergence keynote, Kirill
Tatarinov, executive vice president of Microsoft
Business Solutions, said that the new release
“delivers amazing business process innovation,
performance, productivity, (and) deep integration
with Office.”
17
The Spring ’15 release of Dynamics CRM features new social monitoring capabilities
R E G I O N A L P E R S P E C T I V E S
Making the most of digital Public sector organisations need to embrace digital technology as a tool to drive innovation and transform how they engage with citizens
The public sector is evolving at an astronomical
pace, with the constant pressure of reduced
budgets presenting a daily challenge to
organisations who need to find ways of making
dramatic improvements in terms of service and
efficiency, while spending less.
“It is important that cost reduction is done in a
way that is sustainable in the long term and does not
negatively impact on the key characteristics needed by
public bodies to survive and thrive in the long term:
innovation, agility, connectedness and transparency,”
explained Scott McIntyre, global government and
public services co-leader at professional services firm
PWC, in a recent blog post.
To succeed in this new reality, public agencies
across the globe need to embrace digital technology
as a tool to drive innovation, transform how they
engage with citizens, foster the interaction of
citizens with each other and explore how outcomes
can be better secured, resulting in innovative and
effective public services.
“The appreciation of the integral role that
technology plays across business sectors is evident
in our Government and the Global CEO survey,”
said Neel Ratan, global leader of PWC’s digital
government network, in his blog. “58% of the
CEOs surveyed are concerned about the speed
of technological change (47% last year), with the
response rising to 64% for state-backed CEOs.”
Ratan explains that, like private sector businesses,
there is great potential to create much value from
digital. In terms of operational efficiency, digital
offers the opportunity for greater self-service,
customisation of services and automation of
transactions such as benefits and pensions, for
those with access to the technology. If electronic
records, for example those for patients and social
security, can be shared across agencies, not only can
duplicative costs be saved, but also a better service
can be offered. And sharing services means that they
can be offered more cheaply on the front line.
Analysts at McKinsey agree. According to
the recent report Public-sector digitization: The
trillion-dollar challenge, capturing the full potential
of government digitisation could free up to US$1
trillion annually in economic value worldwide.
One example of how governments are already
embracing digital technologies is through the
adoption of the cloud. “Mobility is a fast-growing
trend in government today, and mobility solutions are
usually made possible because of cloud technologies,”
said Joe Macri, Microsoft vice president for EMEA
Public Sector, in a recent blog post. “The same can be
said for social media, big data analytics, or self-service
business intelligence. These trends are often viewed as
doing the most to accelerate government innovation,
and this innovation can best be realised when
governments embrace cloud technologies as part of
their infrastructure.”
“Since 2010 at least fifty governments have
published strategies or initiatives that focus on
cloud computing, with the trend accelerating in
the last year,” explained Paul Nicholas, Microsoft’s
senior director of Trustworthy Computing, in
18 w w w. o n w i n d o w s . c o m
“Mobility is a fast-growing trend in government today, and mobility solutions are usually made possible because of cloud technologies”
Making the most of digital
his blog. “This growing focus on cloud adoption
demonstrates that governments, like businesses,
have a keen interest in realising the benefits of
cloud computing – often not just for the public
sector, but their countries as a whole.”
However, while those organisations that are
already embracing digital are reaping the rewards,
according to Ratan, there is still a lack of digital
capacity and capability in many public sector
businesses. “To make the most of the opportunities,
but also manage the risks, public sector
organisations therefore need to develop a clear
vision, strategy and plan to get the most value out
of their digital investments,” he said. “Public bodies
also need to develop their capacity and capability
in terms of data collection, management and
analytics in order to produce the quality insight and
intelligence required to underpin their strategies and
plans and to make more informed and evidence-
based policy and operational decisions.
“Indeed, public agencies do not need digital
strategies: they need strategies for the digital age,
in combination with the appropriate controls
to ensure organisations and departments are
responsible, accountable and delivering real value
for money.”
19
Organisations across the public sector are looking into ways they can digitise their processes
R E G I O N A L P E R S P E C T I V E S
North AmericaCities across the US are becoming smarter, more efficient and more economical thanks to a wide range of new technologies
For the first time in history, more humans live in
cities than in rural areas. This is the case across the
world, but in North America this trend is at its peak.
According to the UN, 82% of the North American
population live in cities today – a number that is
expected to grow to more than 90% by 2050.
Governments are increasingly feeling the
pressure of this urbanisation, and are turning to a
wide range of technologies to help. According to
a recent report from Pike Research, investment in
technology related to smart cities will total US$108
billion between 2010 and 2020 and, by 2020,
annual smart city investment will hit almost US$16
billion a year.
Microsoft is working hard to equip cities across
the US with the technologies they need to become
smarter, delivering a wide range of solutions which
have one thing in common: the cloud.
“We’re very proud that customers in the public
sector are already seeing the benefits of the
Microsoft Cloud for Government, including the
states of Texas and Alabama, and King County,
Washington. We’re also delighted that over 100
partners are betting on the Microsoft Cloud for
Government,” said Kimberly Nelson, Microsoft’s
executive director of state and local government
solutions, in a recent blog post. “When it comes
to the cloud, my hope – dare I say prediction – is
that more than a quarter of US cities continue
the momentum by embracing the Microsoft
Cloud for Government and realising the value of
greater productivity, agility and efficiency, with
the assurance of secure, private and trustworthy
computing. Let’s hope these cities collaborate on
shared services to reduce redundancy and improve
services, and build those services on an existing
cloud infrastructure like the Microsoft Cloud for
Government, rather than trying to build a new
cloud infrastructure.”
The internet of things (IoT) is also making a
huge impact in transforming cities. Research firm
IDC predicts that by 2018 “cities and metropolitan
areas will represent at least 25% of government
spending on deploying, managing and realising the
business value of the IoT. At this point, mostly large
cities are deploying point IoT solutions, but this
will change as midsize cities realise benefits.”
Delivering on the value of IoT, Microsoft is helping
launch a new initiative that brings together companies,
research institutions, civic organisations and the
government in the US city of Chicago, with the aim of
developing innovation within urban infrastructure.
The CityWorks initiative will see smart and
sustainable solutions that have been developed by
20 w w w. o n w i n d o w s . c o m
Microsoft tested in Chicago, with a view to making
improvements to cities around the world.
“Chicago is particularly suited to the
development and validation of innovative ideas
in this space, due to the commitment of local
government, business and research leaders to urban
tech experimentation – exploring how technology
can help make the city a safe and rewarding place
for residents to live, work, learn and innovate,”
said Dan’l Lewin, Microsoft’s corporate vice
president of Technology and Civic Engagement.
“Chicago is composed of neighbourhoods that
vary across many of the systems described above.
That variability contributes to it being an ideal test
bed for how new innovations can impact different
environments and communities and be adopted
into existing economic and social systems.”
The CityWorks initiative presents the
opportunity to bring together multiple
organisations and develop sustainable partnerships
that focus on community priorities, the policy
environment and technological innovation.
“We look forward to working with all of the
CityWorks partners and applying Microsoft
expertise in leveraging and integrating technology,
data and information to make urban areas stronger,
safer, healthier and more resilient,” added Lewin.
“The ultimate outcome will be taking creative new
approaches developed here and deploying them at
scale in entire cities across the globe.”
21
The new CityWorks initiative in Chicago aims to drive urban innovation
R E G I O N A L P E R S P E C T I V E S
Europe, Middle East and AfricaCloud-based solutions are helping governments across the EMEA region meet their top objectives of saving money while serving citizens more efficiently
Public sector IT cloud services will account for more
than half of worldwide software, server and storage
spending growth by 2018, according to a recent
report by IDC which says that that public sector
cloud spending will grow from US$56.6 billion in
2014 to more than US$127 billion in 2018.
The adoption of ‘cloud-first’ strategies by public
sector organisations will be one of the main factors
driving the growth, according to the report. These
types of strategies have been heavily embraced by
governments across Europe, Middle East and Africa
(EMEA) in particular, with the UK leading the way.
“The UK government is a global leader in
promoting public sector use of cloud technology
and Microsoft is proud to support this endeavour
at every step of the way,” explained Jesse Stanchak,
social media community manager at Microsoft,
in a recent blog post. “The government’s cloud-
first policy ensured that government departments
would opt for cloud tools as a first solution and
Microsoft has long been a leader in the cloud
productivity space. The government created the
Digital Marketplace to ease the procurement
process for buying cloud services. Microsoft was an
early supporter of this initiative, and was the only
global cloud provider to achieve pan-government
accreditation to ‘Official’ for its cloud tools.”
One example of just how successful the cloud
has been in the UK comes from Wiltshire Council,
which serves nearly half a million citizens in
southwest England. The council has used the cloud
to cut its IT spending by £5 million a year, which
equates to around 25%.
“The council was the first in the UK to
complete an organisation-wide implementation of
Microsoft Office 365 as part of a cloud-based IT
transformation strategy designed to accommodate
tight public-sector budgets while improving
service delivery to citizens,” said Per Bendix Olsen,
Microsoft’s director of partner strategy for the
Worldwide Public Sector, in a recent blog post.
Elsewhere across EMEA, governments are seeing
real-life examples of how the cloud improves
the lives of citizens. “In health and social service
agencies, for example, cloud-based solutions enable
caseworkers to do things they couldn’t do before,”
Olsen explained. “The Netherlands improved its
delivery of youth services with help from Microsoft
partner WinVision, which launched WinCare
– a cloud-first, mobile-first solution based on
Microsoft Office 365 and Dynamics CRM Online.”
The WinCare solution replaces paper records
with a centralised location to manage social
services information, while offering families round-
the-clock access to their treatment programmes.
“Instead of going back to the office, caseworkers
now access the latest information and update their
files in real time on Windows 8 tablets while they’re
22 w w w. o n w i n d o w s . c o m
“By moving critical Microsoft solutions to the cloud, we will not have to worry about support, backups, or disaster recovery”
with families in their homes,” Olsen added. “They
also collaborate electronically with co-workers on
cases and action plans, greatly improving outcomes
for the families they serve.”
Meanwhile, The Limpopo Department of
Agriculture (LDA) in South Africa has joined a
Microsoft Office 365 early adopter programme to
understand how it could benefit from Microsoft
Office 365 ProPlus and online services such
as Microsoft Lync Online. The LDA will join a
growing number of government organisations
across MEA, covering Egypt, Israel, Saudi Arabia,
South Africa, Turkey, UAE, and more, that are
realising the far-reaching benefits of Office 365.
“By moving critical Microsoft solutions to the
cloud, we will not have to worry about support,
backups, or disaster recovery – some of our
biggest administration headaches today,” said
Kgaogelo Mohlala, Limpopo Department of
Agriculture’s IT director.
Joel Cherkis, Microsoft’s general manager of
worldwide government, explained that the thing
that is driving the explosive cloud growth in
governments is trust. “Cloud-driven operations
that were once considered risky are now benefitting
from security-hardened devices and platforms,
and widespread adoption of industry standards,”
he said in a post on the Microsoft government
blog. “Those things are a big part of our focus at
Microsoft. For years, government leaders have
heard about the cost savings the cloud can bring.
Now, they’re believing it.”
23
The UK government’s Digital Marketplace is making it easier for public sector organisations to buy cloud services
R E G I O N A L P E R S P E C T I V E S
Asia-Pacific With Asia’s population set to continue to grow rapidly over the next few decades, more governments will leverage the internet of things, big data and cloud technologies to become smart cities
Asia’s population is set to increase from 4.3
billion to 5.2 billion in 2050, according to the
French Institute of Demographic Studies (Ined).
In 2013, the region had three of the world’s most
populous nations – China with 1.3 billion people,
India with 1.2 billion and Indonesia with 248.5
million. However, Ined predicted that by 2050,
India will rise above China and have a population
of 1.6 billion people.
To help the country meet the challenges posed
by this rapid population growth, India’s national
government has allocated funds to develop 100
smart cities, one of which is Surat.
The Surat Municipal Corporation has
partnered with Microsoft India to leverage
its CityNext initiative to address the city’s
infrastructure needs and support sustainable
economic growth. Through this partnership,
Surat is able to use e-governance solutions for
its government administrative systems including
project management and information transaction
gateways, utility services and public safety, as well
as a City Dashboard that provides a unified view of
key performance indicators in services delivery.
“Citizens in Surat will be able to access real-
time data on city services including energy,
sanitation, water, health, and education through
a combination of cloud technology, mobile
applications, data analytics and social networks –
for healthier and safer communities in India and
around the world,” said Arthur Ball, Microsoft’s
managing director of Public Safety and National
Security in Asia.
Meanwhile in China, Microsoft Research Asia
has invested in delivering visualisation and urban
informatics to provide local governments with a
knowledge base for smart urban growth strategies.
For example, the research team has explored
how to mine data patterns to improve Beijing’s taxi
service by optimising routes and developing fare-
sharing systems with the ultimate aim of reducing
traffic congestion and limiting carbon emissions.
It is also improving technological infrastructure,
automate government processes and promote travel
and tourism in places like Xixian New District of
Shaanxi Province, Hainan Province, Wenzhou,
Wuhan, Yangzhou, and Zhuzhou.
“China’s cities are growing at a tremendous rate
and over 250 million more people are expected
to settle in cities within the next ten to 15 years,”
said Rob Bernard, chief environmental and cities
strategist at Microsoft, in a blog post. “There are
now unprecedented volumes of data available on
everything from commuting patterns, to building
energy use, to how people react to changes in the
weather. By using mobile technology and cloud
data platforms, civic leaders and citizens can
take advantage of that data to create innovative,
intelligent solutions that solve real problems and
improve daily life for millions of people.”
Cities in the Asia-Pacific region are also
adopting Smart Mobile Government (Smart
mGovt) strategies to support their public sector
infrastructures through technologies such as the
internet of things (IoT).
IDC’s Designing Tomorrow’s Smart mGovernment
Landscapes Enabled by the Growth of Wearables
and the Internet of Things report indicated that
IoT, context, instantaneous reach, privacy, security,
technology readiness and wearables are the seven key
components necessary for Smart mGovt adoption.
These initiatives are also driven by solutions in
functional domains such as public order and safety,
transportation, healthcare, and social services.
IDC’s report also indicated that wearable
technologies will boost Smart mGovt projects and
pave the way for public sector-led IoT ecosystems
in 2015 and beyond.
24 w w w. o n w i n d o w s . c o m
25
Latin AmericaPublic sector organisations in Latin America are increasingly adopting cloud and mobile technology, as well as connected devices, to improve transport systems, public safety, education and more
Latin America IT investment is forecasted to grow
by 5.7% in 2015, outpacing the global average by
3.7%, according to a recent IDC report.
IDC’s Latin America Predictions 2015 study
indicated that although the region’s overall internet
of things (IoT) ecosystem is still in the early
development stages, there are expected to be 100
million mobile workers and 291 million connected
devices in operation by 2015. This marks a 20%
increase from 2014. In addition, IDC expects the
public cloud market to increase by 50% in 2015.
To date, several governmental agencies in Latin
America have adopted cloud platforms to improve
the way they interact with their citizens.
“There is little debate today about whether cloud
computing works for government – many agencies
are already taking advantage of the flexibility,
economy and convenience of cloud offerings,” said
Sergio Ortega Cruz, worldwide industry solution
manager for Public Safety at Microsoft National
Security and Defense, in a blog post. “With IT
budgets under pressure and greater volumes of data
being generated every day, governments cannot
afford to pass up the economy offered by the public
cloud. The key to reaping these benefits is data
governance: understanding your data, how it is
classified, and how it must be handled.”
For example, when Mexico’s Tax Administration
System (SAT) was faced with a shrinking IT budget
and growing storage needs in 2014, it implemented
the Microsoft Azure cloud platform.
The solution enables SAT to receive electronic
documents more securely, issue electronic invoices,
provide direct customer support to taxpayers and
support more than 85 authorised certification
providers with filing-related services. Taxpayers can
also use the cloud platform to complete annual tax
returns, while the SAT can store large volumes of
confidential citizen data safely and cost effectively.
“Since we started using Microsoft Azure services
with the SAT, we have processed close to four
billion documents with the peace of mind that
Microsoft Azure helps keep the information secure,
which is fundamental for the organisation,” said
Juan Manuel Galarza, general administrator for
communications at the SAT. Microsoft Azure has
also allowed the agency to process daily peaks of up
to 34 million electronic invoices.
Elsewhere, cloud platforms have been used to
help Latin American governments to handle crime
more effectively.
Last year, Microsoft and the government of São
Paulo in Brazil deployed Detecta, a crime data
aggregation and analysis platform that leverages big
data and business intelligence capabilities to index
and link large volumes of police information.
Microsoft partner Genetec and neighbourhood
association Sociadade Amigos Vila Madalena have
also developed a monitoring centre that links Detecta
to public and privately owned cameras in Vila
Madalena, an area in the western part of São Paulo.
Meanwhile, smart cities such as Buenos Aires in
Argentina are using connected devices, mobile and
cloud technology to enhance transportation and
safety services and develop community education
programmes to help prepare students for employment.
Working with Microsoft and partners Hexacta
and Kwan, Buenos Aires has developed the City
Dashboard, which consolidates data from multiple
systems into one interface to provide decision
makers with insight into citizen needs. In addition,
citizens can use custom-built Windows apps to
access traffic and transport information.
The city also offers a Young Professionals
Program and the Microsoft YouthSpark scheme,
which provides youth with job training, career
advice and opportunities to gain valuable
technology skills.
R E G I O N A L P E R S P E C T I V E S
27
V I E W P O I N T
Modernising the public sector
S L AV KO V I D O V I C : I N F O D O M
InfoDom aims to help public sector agencies and governmental organisations rethink their business models and modernise their IT infrastructures
Headquartered in Zagreb, Croatia, InfoDom
has offices in a number of European coun-
tries and aims to help public sector organisa-
tions in the European Union and developing coun-
tries rethink their approach to economic and societal
development. The company encourages cooperation
between government, different industries and uni-
versities, particularly in the R&D field, to help coun-
tries achieve national prosperity.
Improving operational efficiency
To generate more economic revenue, enhance the
way they operate and help to develop elements of
society, governments and public sector agencies
must address four key issues.
First, they must modernise public administration
networks to ensure they can effectively manage
organisation, education, healthcare and local
government systems. Secondly, they should look to
benchmark their business excellence, economy and
regulatory compliance with similar public sector
agencies across the globe. To do this, they can use
business process management (BPM) repositories,
knowledge management (KM), human resource
management (HRM) and corporate performance
management (CPM) systems, as well as integration
frameworks for complex IT solutions. Governments
must also develop regulatory frameworks to enable
them to manage state-owned enterprises and
ensure they provide high quality and cost-effective
services for citizens and entrepreneurs. Finally, they
should create policies that support the integrated
development of the economy, education, culture
and more, in locations outside of the main city
metropolises.
InfoDom helps governmental organisations
to develop the necessary IT infrastructures and
systems by referring to global business models,
and various regulatory frameworks. The company
has also participated in key European Union (EU)
initiatives such as the European Electronic Invoicing
Framework, the Pan-European Public Procurement
Online project, the European Interoperability
Framework and the Common Assessment
Framework. It has worked on various EU projects,
including Public Internal Financial Control,
Creative Europe & Creative Croatia, Smart City and
the Public Sector Information.
In addition, InfoDom helps public sector
and governmental agencies to leverage new
technologies and management models to increase
their competitiveness and achieve overall business
excellence. Divided into four horizontal classes,
these solutions include e-business models with
“Special emphasis is given to helping public sector organisations achieve operational excellence”
28 w w w. o n w i n d o w s . c o m
a CPM system, e-government models with an
integrated government performance management
system, BPM solutions and KM systems.
Although InfoDom works with public
administrations, the private sector, state-owned
enterprises and on regional expansion projects, each
one is driven by the same development paradigm:
business model frameworks.
Developing virtualised organisations
Today, many organisations have become virtualised
and use several BPM systems to form the core of
their business model. These BPM models are then
linked to regulatory frameworks that are based
on international reference models, and to various
IT, information security management and quality
management systems to enable the organisation
to measure the enterprise’s overall performance.
Consequently, the BPM model becomes the
organisation’s main control mechanism. Virtual
organisations also integrate data from internal
and external resources with KM and innovation
management systems to help increase their business
competencies and gain a competitive advantage. All
of these businesses are supported by IT frameworks
that ensure all of their IT components, systems
and heterogeneous enterprise applications are
interoperable and standardised.
When developing virtual organisations,
InfoDom focuses on three key areas. These
include: the development of vertical businesses
lines within an organisation that are driven
by strategy and regulatory framework; the
development of horizontal infrastructure systems
that foster productivity and the integration of
business processes across the organisation; and
the development of knowledge, technology
and organisational capacities that help improve
knowledge management and innovation processes.
Industry and research partnerships
InfoDom works with the associated scientific research
institute Innovation and Business Leadership
Academy and other academic communities to offer
knowledge-based services based on four competency
areas. These include specialised consulting, software
development, system integration of complex systems
and support services for information systems and
performance monitoring.
The company also uses the latest technologies
and methodologies developed by providers such
as Microsoft and collaborates with the academic
community based on the principles of the Triple
Helix concept. Special emphasis is given to helping
public sector organisations achieve operational
excellence, improve the sustainability of business
systems and enhance their performance, and ensure
continued cost optimisation.
Meanwhile, InfoDom provides various support
services to ensure that public sector organisations can
develop agile business systems and achieve four key
competencies, which include productivity, flexibility,
adaptability and organisational awareness.
The company’s customers can also use
InfoDom’s consultation portals and KM systems
to carry out self-assessments and ensure they
are able to continuously fine-tune and improve
their business operations. These self-assessments
enable the organisation to openly review its own
position and resources.
Slavko Vidovic is the CEO of Infodom
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31
V I E W P O I N T
Checking into a mobile moment
C O L I N R E I D : TOTA L M O B I L E
The health and social care industry must capitalise on mobile technology to improve patient care and increase efficiency
Wi-fi, smartphones and other mobile de-
vices are now part of our daily lives and
are revolutionising healthcare as we
know it, which is bringing potentially enormous
benefits to both clinicians and patients in hospi-
tals, clinics and community care.
Both health and social care have entered
what I would call a ‘mobile moment’. This
phrase was first used by Forrester analyst Ted
Schadler to explain how mobile technology is
reinventing the customer relationship, but it
perfectly sums up what is happening in health
and social care today. Mobile health and its
use in social care is becoming an indispensable
part of our connected world and one that both
clinicians and patients are keen to adopt. The key
take-away here is the significant potential that
mobile technology brings in these sectors, which
governments should include fast in their political
agendas going forward.
To exploit the potential of mobile technology
in health and social care, we must look to
business for a lead. We must identify the needs
of patients, clinicians and care workers out in
the field and design intuitive mobile apps that
fulfil their requirements to innovate around the
so-called ‘moment’, rather than designing what
we think they want.
As the healthcare industry goes through a
transitional stage and adopts more collaborative
care models, front-line health and social care
workers need the right apps on their mobile
devices to enable them to improve the value
chain, maximise time and productivity and
enhance the quality of care.
Mobile technology offers a new way of
interacting with patients and providing health
and social care. Community services, for
example, provide healthcare, well-being and care
services for patients from childhood through
to the end of their lives and support some of
the most vulnerable citizens (Department of
Health, 2013). These services form a large part
of the UK’s National Health Services activities,
with around 100 million community contacts
each year (Edwards N, 2014: The King’s Fund
report). The scope of these services is extensive
and everyone involved would benefit from the
interoperability that mobile technology brings.
As well as providing better access to information
relevant to service users, it also removes time–
consuming, desk-based administration tasks,
enabling staff to use this time to provide quality
care to patients.
“Mobile technology can fulfil its promise of accelerating and improving the quality of patient care”
32 w w w. o n w i n d o w s . c o m
A sector in transition
After a seemingly slow start, the benefits offered
by mobile technologies are fast becoming
appreciated by the health and social care industry.
Today, there are a host of devices and apps that
can provide any number of services, from remote
monitoring to patient data capture and access to
electronic e-records.
Although primary care has grasped some of
the opportunities mobile technology brings,
technology to support healthcare workers in the
field has been scant. This has meant labour-
intensive, paper-based documentation processes
have continued to be used both in the field and
in offices, as well as to correspond with provider
organisations such as general practitioner
surgeries and hospitals. This means that clinicians
often spend more time on administration than
with patients.
Mobile healthcare solutions can range
from relatively easy-to-implement solutions
to complex integrated IT systems. To date,
mobile technology has predominantly been
used to support remote front-line workers by
developing electronic health records. Despite
good intentions, creating an organisation-
based environment is a counter-intuitive way of
addressing the problem and does not make the
most of the benefits mobile technology offers.
This way of thinking focuses on retrieving and
updating records on the desktop, but does not
provide front-line healthcare workers with the
data they need to provide enhanced patient care
while on the road. We need to think outside of
the box to explore how mobile devices can be
used for faster diagnoses and treatments, improve
how clinicians manage their time and improve
data accessfor field workers.
One of the greatest challenges for mobile
working in healthcare is ensuring confidential
patient information is secure and protected.
When field workers are allowed unlimited access
to back-office systems, the door is left wide open
to security risks. Best practice should dictate
that mobile health workers are only given access
to records relevant to their particular patients.
Properly configured access ensures that private
data is kept confidential, ensuring a good user
experience and a high level of quality care and
trust by the patient.
The next steps
The next steps have to be collaboration and
cooperation. Firstly redesigning community services
and building on recommendations in the Kings’
Fund report would enable efficient transition in
both the primary and acute care sectors.
Community services need to be connected to
other parts of the health and social care system,
rather than working as a solitary entity. These
services need to look at mobile technology from
a holistic vantage point and provide solutions
that are easy to use and have obvious benefits.
It will not be simple, as it will undoubtedly
incorporate multiple processes and different IT
systems. The biggest danger is that different apps
will be created for diverse systems, eliminating
integration. We must also highlight the need for
reliabile connections and seamless assimilation
into the healthcare professional’s workflow. The
idea is to make it easier, not more complicated.
There is no getting away from it, investment
is required. At the same time, mobile healthcare
solutions must be cost effective and show both
a return on outlay and visible improvements to
efficiency and patient care. This can be achieved
by implementing an enterprise app platform that
provides a seamless, integrated solution across
the organisation.
Shift to the future
Health and social care is overstretched and
under resourced, while providers face continual
reassessment by the government to ensure they
are viable for the next decade. Mobile technology
can empower clinicians, front-line healthcare
workers and their patients to improve the quality
of healthcare by providing decision-making
data when and where it is needed within budget,
helping organisations to better manage and
allocate their funds.
If implemented properly, mobile technology
can fulfil its promise of accelerating and
improving the quality of patient care, while
enhancing operational efficiency and cost savings.
Health organisations should be looking to
embrace the power mobile technology brings in
creating a real personalisation of healthcare of
the future.
Colin Reid is the CEO of TotalMobile
FuM-A-15-009-Anz_UK_Microsoft.indd 1 09.04.15 15:06
Aia, a Kofax Company, is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide.
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ITP: OWN YOUR COMMUNICATIONS
35
S O L U T I O N : D O C U M E N T C R E AT I O N
T E C H N O LO G Y : M I C R O S O F T O F F I C E , S H A R E P O I N T
PA R T N E R : A I A S O F T WA R E
P R O F I L E D
SZW Inspectorate Aia Software’s ITP solution helps the Dutch Ministry of Social Affairs and Employment to improve correspondence about employment conditions violations
The SZW Inspectorate, part of the Dutch
Ministry of Social Affairs and Employment,
is a government body with around 1,100
employees that aims to create fair and safe work-
ing conditions and social and economic security
in the Netherlands. It oversees compliance with
employment-related legislation, works to detect
fraud, exploitation and organised crime within
the employment and income chain, and identi-
fies developments and risks in the social affairs
and employment sector.
Every day, around 500 SZW inspectors visit
companies to audit working conditions and, when
they are deemed to be unsafe or unfair, implement
various sanctions and measures to enforce safety
and equality. For instance, the SZW inspectors can
impose a fine or even close down operations.
After recording the entire inspection process
in the SZW Inspectorate’s case system, the
inspector creates a letter to explain each step in the
inspection process and confirm the violation and
the sanction that has been imposed. Consequently,
there are many different possible combinations of
legislation and explanations that can be used to
create the final letter.
When it switched to a new case system, the SZW
Inspectorate decided not to develop a document
generation feature in-house. Instead, it opted for
ITP from Aia Software, which is a flexible standard
tool that is easy to maintain and manage.
“The major benefit of ITP is that it enables
inspectors to do their jobs more efficiently,” says
Joris Sauter, senior IT and operations advisor
at SZW. “ITP offers the kind of flexibility that
allows us to tailor every single letter to all specific
elements of the inspection process.”
ITP enables the SZW Inspectorate to seamlessly
align letters with specific situations and ensure
they comply with legal regulations. “ITP provides
us with a user-friendly document creation
platform that is easy to maintain and really gives
us complete control,” says Sauter. “All of the letters
we generate using ITP are output as Microsoft
Word documents, allowing inspectors to make any
last-minute edits.”
Aia Software supported the SZW Inspectorate
throughout the implementation of ITP and to
develop letter templates. “Making templates with
ITP was not that complicated,” says Sauter. “In fact,
the hardest part of the implementation was that we
had to figure out for ourselves how to translate the
various internal processes into the textual structure
of the letters. This phase took some time to
complete, but we now develop everything in-house.”
COMPANIES Enterprise Resource Planning Financial Management Human Resource Management Customer Relaonship Management Supply Chain Management Manufacturing Resource Planning Business Analycs
RESEARCH Technology Enhanced Learning
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1 Tineretului Street, Targoviste, 130029, Romania Phone: +40 245 620 620
Email: [email protected] Website: ats.com.ro
PUBLIC ADMINISTRATION Government-to-Cizens (G2C) Government-to-Business (G2B) Government-to-Employees (G2E) Government-to-Government (G2G) Cizens-to-Government (C2G)
P R O F I L E D
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Digital Agricultural RegisterATS e-government solutions help to improve interoperability between heterogeneous public information systems in Romania
S O L U T I O N : E - G O V E R N M E N T
T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,
S H A R E P O I N T, A S P. N E T
PA R T N E R : A D VA N C E D T E C H N O LO G Y S Y S T E M S
Advanced Technology Systems (ATS) has
extensive experience of developing complex
integrated and interoperable solutions
for the public sector. Its solutions are capable of
enhancing the performance and quality of the public
services, as well as facilitating communication
between disparate public organisations to enable
them to achieve common goals.
The company’s recent interoperability efforts
have focused on the development of digital
applications for use in the agricultural sector
and, currently, its e-government solutions have
been implemented by more than 80 public sector
organisations, including five county councils, to
handle large volumes of data. For example, the
solutions have been used to manage more than
2,300,000 unique tax identification numbers.
The Digital Agricultural Register (DAR) is a
complex software system that manages the primary
evidence of data concerning natural and legal
persons, as well as goods such as buildings, land
and means of transport. It has a database for issuing
different types of documents, including certificates
that enable local producers to sell their agricultural
products on the market, documents that concern
the succession of goods and so on. DAR also
serves as a data source for various other public
administration policies including fiscal, educational,
social protection, healthcare and public utilities
policies. Plus, DAR is the primary data source for
the national statistical information system.
To support its goals, DAR exchanges information
with various applications including taxes and fees,
accounting and document management. It also
connects to diverse systems used in various public
institutions such as the Payment and Intervention
Agency for Agriculture, the Romanian Agency for
Cadastre and Real-Estate Publicity, the National
Institute for Statistics, the Ministry of Public
Finance, the National Register of Personal Data, the
Romanian Trade Register Office and the Romanian
Electronic Payment System.
Agricultural data is important for citizens and
businesses and there is a large number of public
entities involved in agricultural data exchange, so
ATS’s e-government solution provides multiple
fail-safe mechanisms that flag potential data
inconsistencies and alert expert key users that
further investigation is required. It also helps to
optimise communication between public sector
organisations and increase the quality of the
services they provide.
“The solutions have been used to manage over 2,300,000 unique tax identification numbers”
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P R O F I L E D
39
City and County Healthcare GroupBPA Solution suite for Microsoft SharePoint saves significant management time at both the branches and head office
City and County Healthcare Group (CCH) is
one of the largest providers of home-based
care support services in the UK. The group
strives to provide service users with affordable, high
quality care services which enable them to live inde-
pendent and safe lives in their own homes.
The company’s original centralised core IT
platform was designed around Microsoft Windows
Server, Exchange and SQL. As the group has
expanded, CCH has becoming increasingly reliant
on flexible system options to monitor, manage
and report on operational cornerstones in the
business, including compliance, quality and
facilities management. To that end, implementing
Microsoft SharePoint Foundation 2013 along with
BPA Enterprise Server was a natural choice. With
the core collaborative functionality of SharePoint,
the BPA system has allowed CCH to create highly
tailored applications across all business disciplines,
using the base templates provided by BPA and
creating new systems from the ground up.
“The BPA solution allows us to build and adapt
our systems very quickly in SharePoint,” explains
Jason Fabien, head of Business Systems at CCH.
“From original concept to full group deployment
took only a matter of months. BPA is constantly
evolving as the user base gathers momentum and
enhanced functionality demands are factored
into the continual development cycle. Having this
added layer of internal control combined with the
functionality of SharePoint and BPA supports our
rapid application development approach.”
With the help of BPA partner Great Benefit, the
solution also includes some very specific application
developments that support the core BPA solution.
“The BPA product allows us to help CCH build
sophisticated SharePoint applications that integrate
core SharePoint functionality such as alerting,
workflows and item level security, alongside their
existing core systems,” explains Ian Jones, MD of
Great Benefit. “CCH wanted some very specific data
consolidation and graphical presentation web parts
so that all remote users had very clear dashboards.”
“With our first applications rolled out across
the group, we are now planning the next phase of
design to cover more disparate business processes
which are not covered by our core systems,” adds
Fabien. “Having the ability to move quickly from
prototype to live environment enabling the import
of large volumes of spreadsheet derived business
data makes us far more agile in supporting the
business as it constantly grows. Without this
flexibility, we would not be able to sustain IT
support for operational growth and development.
By introducing the system, we now have removed
the need for 75 weekly reports from the branch
network as all the data is automatically gathered
into the appropriate dashboards. With data being
previously manually collated, the system now saves
significant management time at both the branches
and head office as well as moving to real time
reporting and alerting.”
S O L U T I O N : S TA K E H O L D E R R E L AT I O N S H I P
M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T S H A R E P O I N T
PA R T N E R : B PA S O L U T I O N S A N D G R E AT B E N E F I T
Succesfully acomplishedWe carry out consulting, expert outsourcing and software development tasks for the public sector, adjusting ourselves to the institutional reality of organizations.
Our software solutions for the public sector allow a substantial improvement in management, with a direct impact on the projection of public services on the citizens.
We’re tirelessly working to improve processes and deploy applications that make public service management in all areas more efficient.
Learn more at www.cic.es/public-sector/
QNH helps public agencies in achieving their ambitionsMicrosoft based public solutions
QNH provides public solutions that stimulate collaboration, communication and publishing within or beyond the borders of organizations. Our solutions put the citizen, student and patient in the center and ensure an e�cient and transparent service. The solutions are ‘state of the art’ tools to increase efficiency and reduce costs. Choose a cloud solution and you opt for a �exible cost model.
www.qnh.eu
P R O F I L E D
41
FCC AqualiaCIC Consulting helps FCC Aqualia to use smart water management tools to improve the water distribution services it provides to citizens in Santander, Spain
FCC Aqualia, which purifies and distributes
water to people across the world, has used
Spanish IT company CIC Consulting’s mobile
platforms and integration, data management and
monitoring expertise to improve management of
its water network in Santander, Spain.
Working with CIC, the company has implemented
two tools – IDbox and Fieldeas – to facilitate smart
water management across the Spanish city. IDbox
helps FCC Aqualia to manage and supervise water
purification, distribution and service management,
while Fieldeas can be used to provide important
information to its clients or citizens.
FCC Aqualia’s supervisors can use IDbox and a
central dashboard to capture and add information,
or analyse and compare data related to the water
distribution network in real time. This helps the
team to identify trends, make predictions and
produce reports that help to reinforce decisions
about the water network and how it can be
optimised to minimise energy consumption.
Meanwhile, citizens, residents, shopkeepers and
companies can use the time resolution feature on
the Filedeas mobile application to calculate how
much water they have consumed in real time,
receive notifications about any service disruptions
and access the latest news. This allows the citizens to
play a principal role in the new smart city.
Overall, the CIC solution has improved how
FCC Aqualia collects data from water meters and
various other sensors to manage the network. It
has also created a bidirectional communication
channel between the organisation and
Santander’s citizens. This enables the company
to share vital information with citizens, allowing
them to track their water consumption, view
incidence reports, alarms and notifications.
“Although it is a technologically complex
and innovative solution, which acquires data in
real time and processes it to offer analytics and
detailed information to the end users, consumers
find it easy to understand and use,” says Óscar
López Tresgallo, mobile solutions manager at
CIC. “It has helped to greatly improve the quality
of life of Santander’s citizens.”
S O L U T I O N : S M A R T WAT E R M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R , . N E T
PA R T N E R : C I C C O N S U LT I N G
We deliver next generation IT Infrastructure that transforms the way businesses work.
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As a global award winning Systems Integrator, we work closely with Gartner Magic Quadrant leaders. We transform public sector organisations by making them more agile and more competitive through the design, support and management of integrated and connected next generation IT infrastructure.
“We were looking for a long-term relationship based on joint decision making and risk sharing. That’s exactly what we got with Cisilion.”Paul Campbell, Technology Officer, Princess Alexandra Hospital
Among our premier vendors, we are a proud Microsoft Gold Communications partner.
Contact us for further information on how our services can help transform your public sector needs:
e: [email protected] t: 0870 15 25 750
P R O F I L E D
43
Lewisham Southwark College (LeSoCo) is a fur-
ther education college in Lewisham and South-
wark, south-east London, UK. The college was
formed from the merger of Lewisham College and
Southwark College. The college has 16,000 student
enrolments, 36,000 course enrolments and was voted
one of the 157 highest performing schools in the UK.
Following the merger, the college was left
with four disparate phone and communication
systems of various ages, features and phone
types. The college telephony systems were not
fit for purpose, unable to scale, and costly in
call costs, operational costs and support costs.
The systems were also complex to manage, were
extremely inefficient and prevented collaborative
communication, all of which was not ideal for a
modern college.
“On a snow day, the switchboard simply
couldn’t handle the volume of calls and would
crash, meaning students and staff didn’t know
if the college was open or what they should do,”
explains Debbie Haddow, head of IT Services at
LeSoCo. “Enrollment and clearing days led to the
same chaos and staff from different buildings had
a completely different experience on every system.
This reduced enrollment numbers and therefore
effected our funding.”
Cisilion worked with LeSoCo to design, install
and deploy a brand new Lync 2013 Solution
including voice, video, instant messaging,
conferencing and presence through their line of
business application. Once the initial Lync project
was complete, Cisilion implemented a new contact
center to replace the old switchboard systems, fully
integrating into Lync.
Haddow estimates that the transition from a
private branch exchange system to Lync is already
saving them around 80% on direct call costs alone.
The college is now using Lync to provide instant
messaging (IM), presence, desktop sharing, high
definition voice calling and conferencing capabilities
to nearly 1,000 faculty and staff members.
With the new system, all staff are now reachable
by phone. IM and presence enables easier
connection and less pressure on the switchboard,
ultimately resulting in better productivity. The
college has also saved time and money on support
and maintenance costs meaning more time to
focus on other projects and more money to spend
on student facing services.
“The project was delivered successfully,”
says Haddow. “As expected with a project of
this complexity and scale there were a few
minor technical challenges but Cisilion always
worked closely with us to communicate and
ensure these didn’t become major issues. From
the first presentation, to the design through
to the implementation and handover, Cisilion
delivered everything we asked for in a way that
left us feeling comfortable and confident that
we owned, understood and could use Lync
environment deployed.”
S O L U T I O N : U N I F I E D C O M M U N I C AT I O N S
T E C H N O LO G Y : M I C R O S O F T LY N C
E N T E R P R I S E V O I C E
PA R T N E R : C I S I L I O N
Cisilion transforms communication and collaboration for London College through Microsoft Lync Enterprise Voice
Lewisham Southwark College
Providing the all important interface for everything a learner needs to engage with their institution, myday implements a rich and intuitive interface either via a web browser or native mobile applications.Housing everything from IT systems, learning content and real-time interactive media, it delivers information into a single user-friendy dashboard.
Rich and intuitive
MYDAY SIMPLY PULLS TOGETHER ALL THE INFORMATION A STUDENT NEEDS IN A FORMAT THEY CAN ENGAGE WITH
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Rapid deployment - built in the cloud
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Engage learners - in the way they want to
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Easy integration- with all your IT systems
Built byTel: 0845 050 7380 w: mydaycloud.com e: [email protected] @collabco
P R O F I L E D
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Bishop Grosseteste UniversityUK university partners with Collabco to boost learning experience with a Microsoft Office 365-based student portal
Formerly a teacher training college for more than
a century, Bishop Grosseteste University (BGU)
in Lincoln, UK, is a fully independent university
that offers a wide range of courses, many of them still
focused on teaching and related professions.
The university decided to implement a Microsoft
Office 365-based portal to provide the best possible
learning experience for its students. Rather than
diverting its busy IT team to a task that would
take a considerable amount of time, the university
partnered with Microsoft partner Collabco to
implement its Myday student portal, which was
designed with input from BGU and its students.
“Why commit staff time and equipment to that
when you can go out to a supplier who’s already
done it?” says Richard Corn, BGU’s head of IT.
“In autumn 2013, we were looking for solutions
to engage students and when Collabco came
to demonstrate Myday to students and staff,
it looked like a really good product. The main
implementation only took 28 days, up to the end
of February 2014, and after we tweaked some
details and worked out who would be responsible
for various aspects, it went live in May.”
When students log in to Myday, they are
able to click on various bright tiles to access
timetables, the library, payment records, the
Blackboard virtual learning environment, e-mail,
Microsoft OneDrive storage and a news feed.
“It’s all about easy access to systems from a
central page, a one-stop shop for everything, as
much information as possible to do with life at
BGU,” says Corn.
The solution is fully integrated with Microsoft
Office and Office 365 and has high credibility
with users because it has a universally familiar
look and feel.
Another benefit is that students can log in to
their portal from any device, or via the Myday
app on Windows Phone, providing they have
access to the internet. This means that students
can clarify where they need to be and see any
outstanding issues and tasks before they even
start their working day.
Collabco continues to hone its Myday product to
meet the needs of BGU. “We are constantly on the
phone with Collabco, saying we want to do this or
that, always enhancing the product,” concludes Corn.
S O L U T I O N : S T U D E N T P O R TA L
T E C H N O LO G Y : M I C R O S O F T O F F I C E 3 6 5
PA R T N E R : C O L L A B C O
© Copyright Commit; 2012
Commit; Screening is a comprehensive workflow management system for screening units, scalable from mobile units and small stand-alone clinics to nationwide screening programmes. The solution automates information flow in all aspects of the screening cycle from participant enrollment and sched-uling to performing examinations and creating statistics. This saves money and time, gives the personnel more valuable time to perform their essential tasks and to take better care of the patricipants. System includes optional modules for various cancers and other diseases.
Commit; RIS (Radiology Information System) is a production control system for healthcare imaging units. It offers scheduling, registration, workflow manage-ment for technologists’ and radiologists’ workflows, and custom reporting. Commit; RIS ensures the automation of the everyday procedures that the medical protocol specifies.
Commit; OIS (Surgical Information System) is a software designed to meet the needs of surgical units, optimising the use of available facilities, human resources, equipment and materials. Smoothly linked to the rest of the hospital systems, it enhances communication between the different personnel groups and helps align working processes, thus supporting operational ventures, increasing efficiency and reducing patient backlog in queues.
Commit develops and sells proprietary software solutions for healthcare organisations. These include solutions for workflow, resource and quality management within radiological or surgical departments or any screening or follow-up programme. Commit also distributes off-the-shelf products from selected partners to supplement its own solutions and expertise.
For more informationplease visit
www.commit.fior e-mail
Markku Myllylämanaging director+358 400 459 777
Commit; OyMetsänneidonkuja 12
Kvintti-buildingP.O.Box 75
Spektri Business ParkFI-02101 Espoo
Finland
Commit - Reliable HealtHCaRe SolutionS
tiivistetty
1.Import from
external client database2.
Automatedappointmentscheduling
3.Invitation
4.Rescheduling
8.Referral
9.Treatments
10.Statistical reporting
1.Import from
external client database2.
Automatedappointmentscheduling
3.Invitation
4.Rescheduling
5.Modalities
6.aReading
Letter indicating a negative result Letter indicating
a negative result
7.Verifying examinations
8.Referral
9.Treatments
10.Statistical reporting
6.bReporting
No show reminder letter
5.Modalities
6.aReading
Letter indicating a negative result
Letter indicating a negative result
7.Verifying examinations
6.bReporting
No show reminder letter
GeneralScreeningWorkfl ow
GeneralScreeningWorkfl ow
Microsoft Touch Public Sector_2013-16.indd 2 9.11.2012 12:44:13
P R O F I L E D
47
East Tallinn Central Hospital, situated in the
heart of Estonia’s capital city Tallinn, was es-
tablished 230 years ago. One of the hospital’s
seven trustworthy clinics is the oldest maternity hos-
pital in Estonia, which welcomes women of all ages.
More than a quarter of Estonia’s children are born
in the well-equipped Women’s Clinic, which has also
earned the UNICEF Baby Friendly Hospital title.
Three years ago, the hospital joined the national
breast cancer screening programme and needed to
find a new software solution to support its breast
care management operations.
“Breast screening helps to find the disease in
an earlier and still curable stage and that puts a
big responsibility on the healthcare providers,”
says Mariliis Soonsein, head of the hospital’s
breast screening team.
The hospital has now created a comprehensive
Breast Care Centre and serves a growing number of
patients. It uses a multitude of diagnostic modalities
– including ultrasound-guided interventions,
mammography, nuclear medicines, tomosynthesis
and computed tomography or magnetic resonance
imaging scans – and procedures and therapies
such as chemotherapy, radiotherapy and breast
reconstruction surgeries, to treat patients. The
centre is staffed by a team of surgeons, radiologists,
pathologists, oncologists and gynecologists.
To build a well-functioning service in a short time,
the hospital turned to Finnish company Commit,
which has ten years of experience in providing
software solutions to manage screening processes and
equipment. The company’s software allows personnel
focus on daily tasks without worrying about the
workflow or human errors during data processing.
Commit’s system covers all aspects of breast-
screening management including patient
registration and organising mammograms taken by
technologists so that two independent radiologists
can read the images. It also enables the hospital to
automatically send results to patients via e-mail,
report statistics promptly and archive histological
diagnoses. Maintaining good quality patient care
would be impossible without Commit’s software.
Automating these processes has enabled the
hospital to increase the volume of operations.
Recognising these benefits, two Estonian screening
centres now use the Commit solution, while another
hospital is close to setting it up. This shows that
adding specific software to a hospital’s information
system makes way for rapid development.
S O L U T I O N : PAT I E N T C A R E M A N A G E M E N T
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PA R T N E R : C O M M I T
East Tallinn Central HospitalFinnish software provider Commit helps Estonian hospital to improve breast cancer care for female patients
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P R O F I L E D
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Based in Brussels, Belgium, Living Tomorrow is
an organisation that supports consumers and
companies to innovate in their respective fields.
Living Tomorrow offers a meeting place for innovative
companies, where they are able to show visitors the
products and services that will improve the quality of
life and work for people in the near future.
With traditional models fading and more
and more information being shifted to the
cloud, Living Tomorrow turned to IT partner
Flexamit to help it make the transition to the
cloud. The organisation’s employees are now
using services such as Microsoft Office 365 and
Microsoft Azure, with Flexamit is responsible for
the availability, security and maintenance of the
company’s applications.
Due to the fact that traditional models are
changing, the need for IT support is also going
through a time of transition. Living Tomorrow
approaches IT ‘as a service’, with Flexamit
as its service provider. Accordingly, Living
Tomorrow has switched from a traditional
Microsoft Exchange environment to Office
365. The solution runs in the cloud, and can be
accessed from any location and from any device.
Employees have access to e-mail, contacts and
calendar information. E-mail no longer requires
a prior investment in infrastructure, and Living
Tomorrow pays a price per user.
Living Tomorrow also places emphasis
on applications that support collaboration
between colleagues. For instance, Microsoft Lync
Online – a component of Office 365 – has made
videoconferencing accessible to all employees.
“We were one of the first organisations to start
using the professional social network Yammer,
long before Microsoft took over the solution and
integrated it with Office 365,” says Joachim De
Vos, founder and CEO of Living Tomorrow.
Living Tomorrow was also an early adopter
of Microsoft SharePoint. De Vos says: “For a
long time, we used it as an intranet of sorts. In
order to optimise the use of the application, we
also stepped into the cloud with SharePoint,
via Flexamit. We wish to feature the solution
as more than a central platform on which
people share information. SharePoint will really
grow much more into an environment for
collaborative working.”
Furthermore, Flexamit offers support to Living
Tomorrow for processes concerning Microsoft
Azure. Flexamit is able to support companies
and help them make the transition to Microsoft
Office 365, enabling staff to stay focused on
their core business. Moreover, Flexamit offers
the expertise required to add extra functionality
to the Microsoft Office 365 platform. For
instance, Flexamit enables companies to manage
their corporate signature centrally, and can
add branding, voice feature for Lync meetings,
advanced reporting and integration with local
environments. Flexamit is also highly committed
to security, flexibility and privacy.
Living TomorrowFlexamit helps Belgian innovation organisation make the transition to the cloud
S O L U T I O N : C LO U D C O M P U T I N G
T E C H N O LO G Y : M I C R O S O F T O F F I C E 3 6 5 ,
M I C R O S O F T A Z U R E , M I C R O S O F T S H A R E P O I N T,
YA M M E R
PA R T N E R : F L E X A M I T
“We were one of the first organisations to start using the professional social network Yammer”
For more information, visit hogia.com
Hogia – Moving theTransport Industry into the FutureHogia Transport Systems provides over 600 public and private sector partners in 11 countries on 3 continents with more than 25 years of experience in providing continuous service to millions of end users worldwide. This makes Hogia a world class partner for well-proven IT solutions for the transport industry.
We call our integrated approach across Logistics, Terminals, Public Transport and Ferries the Four-leaf clover.
P R O F I L E D
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Greater Stockholm Public TransportHogia Transport Systems uses Microsoft technology to help Swedish transport network to provide real-time traffic updates to passengers
Public transport organisations often fail to
deliver reliable and relevant information about
services and traffic disruptions in time, which
leaves passengers dissatisified. To ensure passenger
information is relayed to travellers efficiently, com-
panies need to implement a flexible solution.
Greater Stockholm Public Transport in Sweden
successfully implemented a large-scale disruption
information solution, which was managed
by subcontracted private operators who are
responsible for providing passenger information.
As there were so many stakeholders and
systems, it was complicated to create an
integrated information system to distribute
planned and unscheduled information to public
transport users in real-time. In addition, the
organisational structures created a complicated
work process for dealing with diversions and
schedule alterations, which meant that if
diversion decisions were managed separately
from passenger information, there is a risk that
information would be inconsistent.
Stockholm Public Transport’s goal was to
improve the management of diversion information
and ensure it was relayed to passengers via online
sites, mobile phones, public displays and audio
systems. It also wanted a solution provider that
could deploy automated and integrated tools for
information management across the organisation.
Consequently, the transport company selected
the Hogia PubTrans integrator platform, which
is developed in the Microsoft .NET environment
and runs on the Windows 2012 Server. It also uses
Microsoft SQL Server 2012 as the database engine
for around 100 databases.
Hogia PubTrans automatically captures
information about incidents, which is distributed
throughout the system via open and standardised
interfaces. The solution receives, analyses and
combines data from the automatic vehicle location
system scheduling and information control
systems to provide real-time information to
the 3,000 vehicles – including buses, metro and
commuter trains, tram and light-rail systems – in
its transport network. This information is also
provided via public displays, mobile phones,
online sites and customer centre systems.
Using Hogia’s automatic processing systems
saves Stockholm Public Transport costs, increases
the quality of its data and reduces the need for
manual intervention. Most importantly, the
authority now provides consistent, up-to-date and
reliable information.
Hogia PubTrans also has standardised services and
interfaces, which allows the authority to select the
best-of-breed solutions where parts of the system can
be replaced or extended individually over time and
without dependence on individual suppliers.
S O L U T I O N : T R A F F I C I N F O R M AT I O N S Y S T E M
T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R 2 0 1 2 ,
. N E T, H O G I A P U B T R A N S
PA R T N E R : H O G I A T R A N S P O R T S Y S T E M S
I-FourC TechnologiesDigitization IT Solutions External Archive management
Paperless from day one www.i-fourc.com
www.epapering.com
I-FourC introduces the I-FourC ePapering Solution
I-FourC has been succesful in the Netherlands for several years.We are looking for partners to exploit the concept abroad!
International network
A great business opportunity
Continuous stream of revenues
Become specialist in archiving & digitization
Great addition to extend your services
Unique market position
VP15-002_advertentie_microsoft.indd 1 03-02-15 11:40
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Pantein HospitalDutch hospital digitises its medical files by deploying the I-FourC ePapering solution
I-FourC, a provider of digital, external archiving
and IT solutions, has released the I-FourC ePaper-
ing solution, which enables partners to develop
paperless work environments for their customers.
When Pantein Hospital in Boxmeer,
Netherlands moved to a new building in 2011,
it needed to renew its information structure.
It also wanted to eliminate the large volumes
of paper documents on file, which were often
incomplete, took up space and took a long time
to search through. Therefore, moving to the
new building was the start of Pantein Hospital
going paperless.
Before deploying the I-FourC solution, the
hospital had around 350,000 paper medical files.
However only the most frequently used files were
immediately digitised by the company’s Scanning
on Demand department and made available
via secure software in a short period of time.
Using I-FourC’s External Archive Management
tool, these files were individually archived in
the company’s secure archive depot, while the
remaining files were stored in boxes on pallets
as they were hardly ever requested. If Pantein
Hospital needs one of these files, personnel can
request it via a user-friendly software solution.
“The I-FourC Virtual File is a document viewer
that represents the physical file in digital format
so it is a very user-friendly solution,” says Mignon
Vloet, project leader of digitisation at Pantein
Hospital. “Our doctors were very enthusiastic
about this part, as they did not like working with
complex IT solutions, but now they can easily
make notes on their digital files, browse through
it and highlight text. Initially, switching to this
way of working was a bit challenging, but after a
short period of time we saw the benefits. It works
efficiently and saves costs.”
I-FourC can help to create a paperless work
environment for large organisations such as
hospitals and can also help small organisations to
quickly realise this goal. I-FourC aims to collaborate
with more international partners that are interested
in deploying its services and products.
S O L U T I O N : D I G I TA L A R C H I V E M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T . N E T
PA R T N E R : I - F O U R C
A SOPRANO COMPANY
P R O F I L E D
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Stockholm CityInformator trains Swedish city administration department to use Microsoft Outlook, Lync and SharePoint to improve collaboration between its employees
IT training provider Informator transforms busi-
nesses and employees into a new generation of
efficient and modern workers by training them to
use Microsoft Outlook, Lync and SharePoint.
Currently, Stockholm in Sweden is inhabited
by 900,000 people and is one of the five fastest
growing regions in Europe. There are 40,000
people managing the budget of the residents in
Stockholm, while operations are run by elected
politicians and organised in city departments,
companies and foundations.
Stockholm City has used Informator to train
its employees since the early 1990s and, in January
2013, introduced the Work Smarter training
programme. Using this programme, the company
aimed to increase work efficiency and improve
digital communication between employees.
Microsoft’s Outlook, Lync and SharePoint
collaboration platforms were implemented by
the organisation, because they were considered to
be the most appropriate tools to meet the needs
of its employees. Meanwhile, Informator trained
approximately 1,000 employees who would be
using the communication platforms.
The training project consisted of 35 half-day
training sessions, which were held at the premises
of the Stockholm district departments. Up to 50
participants were trained during each session.
Monica Berneström, IT coordinator of the IT
unit at Stockholm City Executive Office, was the
project manager and purchased the Work Smarter
training concept.
“When we felt the need to improve our internal,
digital communication, we contacted Informator,”
says Berneström. “We went through our present
problems and needs thoroughly. Informator then
came back with a proposal that we continued
to build on together and introduced to our
department.”
Berneström explains that the training sessions
mainly consisted of two lecturers communicating
with each other via large screens at the front of
the lecture hall using Microsoft Outlook, Lync
and SharePoint. This enabled the participants to
easily see what is possible when using Microsoft’s
collaborative platforms.
“With the help of Microsoft’s collaboration
platforms and the training sessions held by
Informator, our internal digital communication has
improved significantly,” Berneström concludes. “We
are very happy and satisfied with the Work Smarter
project, which has made our administration more
modern and efficient than ever before.”
S O L U T I O N : I T T R A I N I N G
T E C H N O LO G Y : M I C R O S O F T O U T LO O K , LY N C ,
S H A R E P O I N T
PA R T N E R : I N F O R M ATO R
True Enterprise Content Management software keeps your staff informed – paperless, without compromising safety or slowing down the fl ow of information. The right documents are available at any time and any place. Context-sensitive search tools and company-wide access simplify the information processes. Simple. Across the whole organisation.
True ECM is fast and safe.
optimal-systems.com Software for movers and shakers.
150325_OS_Anzeige_155x245 engl.indd 1 27.03.15 10:21
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City of Witten German city administration implements enterprise content management system from Optimal Systems to reduce paperwork and improve efficiency
The city of Witten, located in North Rhine-
Westphalia in Germany, has a population of
around 100,000 inhabitants. Due to the large
volumes of paperwork in the administration, the
city decided to convert to digital archiving.
To do so, the city administration chose to
implement Optimal Systems’ Enterprise Content
Management (ECM) software because it offered
multiple interfaces and is easy to adapt. “We
looked for document management software that
could be used throughout all administrative
departments,” explains Andreas Hasenberg, deputy
head of the Data Processing and Communications
Technology office in Witten. “Our aim was to build
up a basic information infrastructure with the
ECM solution, so all the other solutions used in
the departments had to be linked up to the ECM.”
In addition, the organisation wanted to
avoid high storage costs for the paper files and
time-consuming searches for information. “Our
goal was to boost transparency and efficiency by
expanding the use of ECM software, thereby saving
material and personnel costs,” explains Klaus
Völkel, project manager.
The city of Witten implemented an ambitious
step-by-step plan to extend the ECM solution to
the majority of the city administration, starting
with the tax department. To date, the software has
been connected to a number of special department
applications, as well as to Microsoft Office and
Exchange to enable e-mail archiving.
Now, paper documents are scanned using
the capture solution and notifications from the
finance system are transferred automatically to the
ECM software. In the social welfare department,
documents can be scanned during meetings so
that citizens take the original documents home
with them straight away. The integration of
the Microsoft Office suite allows users to create
documents directly in the ECM software, both
manually and automatically using existing
index, text and image information. In addition,
menu items integrated in the Office interface
enable direct execution of ECM functions, while
the check-out and check-in option prevents
documents from being edited by several people at
the same time.
Although introducing the ECM system required
a few organisational changes, users were able to
work productively just a few days after the software
was installed.
“We realised that giving up using paper is a
major challenge and significantly changes working
processes,” explains Hasenberg, adding that
using the Optimal Systems software has already
helped the city of Witten to optimise numerous
workflows. “Our employees appreciate working
with the ECM, because it is easy to use and really
does bring relief in many areas.”
S O L U T I O N : E N T E R P R I S E C O N T E N T M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T O F F I C E
PA R T N E R : O P T I M A L S Y S T E M S
P R O F I L E D
Croatian Ministry of Finance – Customs AdministrationGovernment administration modernises its business processes with new operations platform
The Customs Administration at the Minis-
try of Finance of the Republic of Croatia
recognised that processes involving case
handling, including categorisation, recording
and searching of documents and records, are one
of the key supporting processes that facilitate
streamlined fundamental business operations
across the organisation.
The Customs Administration needed to
modernise office work systems due to the
increasing amount of data and complexity of
operations with regard to the recent European
Union (EU) accession and implementation of EU
regulations. Business requirements have grown
due to the need to record content in the same
system and the ability to do quick searches of that
same content by keyword, including the ability
to do in-depth reporting on work performance
and statistics on task processing. Finally, one of
the more important reasons for modernising
business operations is also the need to speed up
procedures that result in measurable financial
and time savings and increased effectiveness.
For these reasons, the Customs
Administration decided to modernise and
digitise its standard operations business
processes with the implementation of a
new IT system. The organisation selected
InfoDom and its comprehensive business
management solution for the public sector – the
eGovernment Operations Platform (eGOP).
This integrated platform covers workflow
management, case management, document and
record management, register management and
performance management.
The Customs Administration employs
around 3,000 people, with organisational units
distributed across the country. Due to the
administration’s complex structure, the decision
was made to fully implement the system through
five stages – the first in the central office and
its sectors and departments, and then in the
regional customs offices in the cities of Zagreb,
Osijek, Split and Rijeka and their subordinate
organisational units.
More than 15 million transactions were
recorded in the system in its first year, accounting
for almost 3,000 users. The eGOP system
assures smooth integration with legacy systems
through a service bus based on Microsoft BizTalk
technology. It is also integrated with InfoDom’s
eInspector system, which is being implemented in
cooperation with the state-owned company APIS
IT, which operates the Customs Administration’s
core IT systems.
“Having implemented the eGOP system,
the Croatian Customs Administration has
harmonised and significantly accelerated its
business processes for running and managing
cases, thus achieving operational savings, and
creating the conditions for the transitioning
to e-business and performance monitoring in
all aspects of work, in addition to the existing
core customs systems,” says Mario Premec,
assistant director of the Croatian Customs
Administration. “These projects rolled out
by InfoDom have enabled the Croatian
Customs Administration to set a course of
fulfilling the requirements that will become
mandatory in 2016 as stipulated by the new
EU Union Customs Code, assuring electronic
communications and an entire electronic
business operation both internally, and for the
purpose of citizens and businesses, along with
optimised business processes.”
S O L U T I O N : E G O P S Y S T E M
T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,
S H A R E P O I N T, B I Z TA L K , . N E T F R A M E W O R K , I I S
PA R T N E R : I N F O D O M
58 w w w. o n w i n d o w s . c o m
P R O F I L E D
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Virgin CareTotalMobile solution automates clinical record management, enabling community nurses to spend more time with patients
Virgin Care provides more than 230 services
for the National Health Services (NHS)
across England, ranging from primary care,
such as general practitioner practices, to commu-
nity services, including sexual health and district
nursing. It has provided NHS community health-
care services across Surrey since April 2012.
The organisation has more than 200 community
nurses delivering frontline healthcare services and
faced major challenges caused by historical operating
systems, old IT systems and paper records.
Virgin Care reviewed its community services
and found that a third of a nurse’s average day was
spent with patients, while the rest of their time
was spent carrying out administration tasks or
travelling. Plus, its RiO clinical information system
was time-consuming to use, while paper referral
forms were sometimes incomplete or misplaced.
In November 2013, Virgin Care invested in a new
clinical management system from TotalMobile to
tackle these issues. TotalMobile was deployed on all
clinicians’ mobile tablets to help eliminate paperwork
and provide information at the point of patient care.
TotalMobile allows Virgin Care to triage,
track and monitor all referrals, while nurses can
complete clinical documentation at the patient’s
home and automatically upload it to the RiO
system. Clinicians are also able to view all relevant
patient information on their devices.
TotalMobile made an immediate impact on
service delivery and within six weeks of the project
going live, Virgin Care had already achieved its
initial goals and given clinicians the freedom to
focus on delivering care.
On average, clinicians experienced a 30%
increase in the amount of time that they were able
to spend with patients on a daily basis, enabling
them to carry out two additional patient visits per
nurse per day. Clinicians have also recorded a 60%
reduction in the time spent on administration and
a 30% decrease in travel time as they no longer
have to make regular, unnecessary trips to base.
Virgin Care has also improved clinical
record time by 60% and referral handling and
scheduling process by 42%. There has also been
an increase in the safety of care as all patient data
is accurately and securely captured and stored as
one up-to-date electronic record, which is then
available to other clinicians.
“I have no doubt that this will change the
way community services are delivered, more
importantly providing a better patient experience,”
says Marie Cummings at Virgin Care. “Not only
has this enabled nurses to spend more time with
patients, but it has significantly improved the
efficiency of the service and reduced clinical risk.”
Virgin Care plans to review the solution to
maximise outcomes for patients, cost savings for
the public and staff satisfaction. It will also explore
more functionality to achieve its long-term goal
of rolling out the solution to other community
services nationwide.
S O L U T I O N : D I G I TA L R E C O R D M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T V I S UA L S T U D I O,
S Q L S E R V E R , W I N D O W S S E R V E R 2 0 1 2 , A C T I V E
D I R E C TO R Y
PA R T N E R : TOTA L M O B I L E
“I have no doubt that this will change the way community services are delivered”
P R O F I L E D
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BiscayTIK FoundationSpanish non-profit organisation uses WISeKey’s Identity Semantics solutions to ensure compliance with European Union identity regulations
The BiscayTIK Foundation is a non-profit
public organisation that was founded by the
Regional Government of Biscay in Spain’s
Basque Country in 2008. The organisation aimed
to use new technologies to modernise operations in
Biscay’s municipalities and make the province a key
reference for e-government initiatives in Europe.
BiscayTIK’s mission was to build a white label
Citizen Services Portal that could be used by
the different municipalities to consolidate the
back-office in a single data centre, significantly
reducing the costs for each municipality to build
their own portal. The Citizen Services Portal
integrates seamlessly with each municipality’s
website, enabling it to be customised and provide a
consistent user experience.
The organisation also implemented WISeKey’s
Identity Semantics solutions and e-government
platforms, such as Microsoft’s Citizen Services
Platform, to enable it to provide public services
in multiple municipalities using legally accepted
identity infrastructures operated by various public
and private entities.
Together, these solutions make it easy for
local, regional and national governments to
manage the complex identity systems and
credentials they need to comply with various
European Union (EU) regulations, such as the
European Services Directive. Consequently,
citizens and enterprises will be able to legally use
existing or new electronic identity credentials
for authentication and digital signature
purposes with various governments.
In 2014, the EU replaced the Digital Signatures
directive with a new regulation for Electronic
Identification and Trust Services – known as
the eIDAS regulation. This regulation aims to
define common rules for the management of
electronic identities and digital signatures to
ensure increased interoperability in the provision
of secure e-services.
WISeKey’s Identity Semantics framework was
designed to meet these requirements and can
be implemented as a technology layer in a web
portal to provide digital identities for secure
authentication and digital signatures.
S O L U T I O N : E L E C T R O N I C I D E N T I T Y
M A N A G E M E N T
T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,
W I N D O W S S E R V E R , . N E T
PA R T N E R : W I S E K E Y
63
S O L U T I O N
MilkMap EVRY’s MilkMap solution streamlines the process of handling donor breast milk in healthcare facilities and milk banks
Breast milk is widely acknowledged as the
most complete form of nutrition for infants,
with a range of benefits for health, growth,
immunity and development. There are over 200
active milk banks in Europe working to collect,
screen, process, and distribute by prescription do-
nated human breast milk to premature and other
newborns in need. The service is usually located
at a hospital where breast milk in treatment pur-
poses is seen as medicine, not food.
Donated breast milk has to go through a strict
screening process before it is safe to distribute.
In Norway, the pilot country, there were no
specialised applications catering to the specific
needs of the milk banks. The services often had
to deal with several different systems making
routines time-consuming and also impacting
patient safety in a negative way.
Based on Microsoft ASP.NET, EVRY’s
MilkMap application quality assures each step of
a milk bank’s process. The donor overview gives
an intuitive framework for handling donations.
The barcoding solution helps keep track of milk
in an intuitive and easy matter. The application
stops incorrect or expired feedings from
being given to infants, and prevents errors in
preparation and storage. The flexible application
structure also lets the user specify the system to
fit independent needs and routines.
The MilkMap application is developed by
clinicians for clinicians in close collaboration
with experts within the field. As one of the
largest IT companies in the Nordics, EVRY has
a long-standing reputation within the e-health
segment with over 130 dedicated e-health
consultants. Working closely with the end
user has led to successful outcomes such as
the interactive lab-order and referral service,
the Risk Meeting application, the MetaVision
implementation and technology for backing up
the Norwegian electronic prescription service.
Our goal is to bring information to life,
creating value for our customers while
benefiting society.
“Based on Microsoft ASP.NET, EVRY’s MilkMap application quality assures each step of a milk bank’s process”
S O LU T I O N : M I L K M A P
P R O V I D E R : E V R Y
H I G H L I G H T S :
• Q UA L I T Y A S S U R A N C E AT E V E R Y S T E P O F
T H E P R O C E S S
• R E M O V E S P O S S I B I L I T Y O F E R R O R
Efficient management with spatial data analytics and visualization
• set of integrated solutions for spatial data integration and management of administrative processes, provides insight into the spatial-planning documentation and other important location information
• decision making and communication between citizens, government and businesses to support managing and solving various issues in territory organization
localis.gdi.net
Total network inventory and operations efficiency solution
• set of tools to optimize network inventory management, planning and roll-out processes
• for service providers who want to minimize their operating costs, while maximizing revenues
vizion.gdi.net
Cloud / VAS solutions for business growth
• m2m, b2b, b2c middleware platform for the deployment of various value added services such as Fleet Management, LBS games, Information Services etc.
• for service providers who want to increase their revenues by introducing new VAS services
ensemble.gdi.net
• various types of spatial data products in different scales, provided in vector or raster geodatabases or georeferenced raster maps
• the most accurate geographic data designed to fit any customer’s needs
Spatial data content products & maps
atlas.gdi.net
Tracking vessels for sustainable fishing management
• integrated and easy to use tool for monitor fishing fleets in real time, proactively and transparently manage scarce fishing resources
• used by all fishery stakeholders (regulators and inspectors, fishers, general public) to meet stringent EU Fishing Policy requirements
Creating Efficiencies. Stimulating Growth.
www.gdi.net/products
Response times and resource allocation management
• modular, scalable and extendable system for integrated and efficient emergency response management
• for any emergency crews and vehicles who want to shorter time of arrival to the intervention location
Solution for field data management
• mobile offline application for organizing, reviewing and updating data in the field
• easy to learn tool for inspectors, field engineers, supervisors, environmental researchers and other field workforce
fieldmap.gdi.net
65
S O L U T I O N
GDi ENSEMBLE Platform The GDi ENSEMBLE Platform helps organisations boost performance while reducing IT costs
In today’s competitive global markets there is
greater pressure to achieve high performance
through improved productivity, greater flexibility
and a more effective workforce. Achieving these
goals requires more effective use of IT – which in
turn requires simpler and more flexible systems at a
lower cost of ownership.
The process of IT consumerisation has started
and it is transforming the IT industry. Business-
oriented and driven people, as well as teams and
departments, will stop waiting for IT to deliver
services. Instead, they will turn to the cloud.
However, it is neither the enterprise market
segment, nor the government that will drive this
industry. They will see for themselves what the SME
segment is doing, and this may very well become a
role model for enterprises too.
Therefore, cloud businesses have to focus on the
SME market segment and prepare for the reception
of enterprises, and also for regional and local
governments with insufficient IT resources that will
jump on board later. Depending on the level of cloud
business models, adoption can range from simple
aggregation – and later integration of services into
one common place over cloud services orchestration
– to final and complete transformation of business
governance and culture into the cloud.
The GDi ENSEMBLE platform is a solution
based on GDi technologies and third-party
providers, including Microsoft. With its multi-
layered service brokerage-oriented architecture it
helps organisations to boost performance while
reducing IT costs and enhancing flexibility. The
platform is comprised of a number of services
that support service creation and deployment,
and an execution environment for cloud-based
services, including communication, commerce,
collaboration, and more. It is also an enabler
platform which integrates, manages, and provisions
content from third-party service providers. Based
on industry standards such as XML/SOAP, HTTP,
SMPP, SNMP and others, the platform integrates
with a variety of network sources to provide a
powerful end-to-end solution.
The platform comes with various off-the-
shelf products already implemented. GDi
ENSEMBLE Fleet is a powerful but simple to use
fleet management solution, suitable for a wide
range of customers. GDi also offers a similar
service, GDi ENSEMBLE Emergency, which is
used by emergency crews in order to shorten
the time of arrival and intervention. GDi
ENSEMBLE Fisheries is used by government
agencies to monitor and proactively manage
scarce fishing resources, while GDi ENSEMBLE
Postal Logistics is used by large postal operators
to improve productivity in order to successfully
compete in a deregulated market.
“The process of IT consumerisation has started and it is transforming the IT industry”
S O L U T I O N : G D I E N S E M B L E P L AT F O R M
P R O V I D E R : G D I
H I G H L I G H T S :
• B R I N G S TO G E T H E R C LO U D S E R V I C E S I N TO
A P O R T F O L I O
• B O O S T S P E R F O R M A N C E
• LO W E R S I T C O S T S
Maximizing your SharePoint experience
Brought to you by
To learn more, please visit:
www.sharepointroi.ca
“ ”Capilano University began operating under Softlanding’s SharePointROI
support service in August 2014. We are pleased to say that the service has exceeded our expectations. Proactive monitoring of our environment has proven to be exactly that. The Service Desk has quickly proven itself by
fielding and resolving challenging calls, many of which were more technical in nature as they were submitted by our tier 3 in-house IT support team
members. Account Management ensures we adhere to monthly and quarterly service management meetings to review overall service levels.
- Peter Mulholland, Senior Project Manager, Capilano University
67
S O L U T I O N
ROI servicesSoftlanding’s ROI services are ensuring organisations get full value from their Microsoft technology investments
Effective and consistent sustainment practices
are crucial for maintaining the health and
value of technology assets over time. Yet,
equipping IT team with the knowledge and
experience to master complex systems with
countless features while balancing ever shrinking
budgets is a significant challenge. With competing
priorities for IT resources and staff, very few
organisations are able to realise maximum return
on many of their technology investments.
Engaging a partner to manage the sustainment
of foundation technologies liberates internal
staff to focus on core business areas. Adding
specialised managed services as an extension
to an in-house team can provide a full range of
infrastructure, application and support expertise
in a more cost effective structure than hiring
additional full time staff.
Softlanding is a long established leader in
deploying and managing SharePoint solutions
for private, public and government organisations.
Softlanding’s ROI Services are fixed-fee packages
designed to offer comprehensive support services
that include proactive monitoring, maintenance
and escalation support. Softlanding ROI Services
ensure users get consistent reliability and full value
from their Microsoft technology investments.
The SharePointROI service incorporates
operational and sustainment best practices,
deep product expertise and a managed services
discipline into a comprehensive, fixed monthly cost
sustainment offering. Benefits include: SharePoint
platform monitoring; proactive maintenance;
end-to-end SharePoint infrastructure support; plus,
optional end-user and/or development support.
With ExchangeROI, for example, Softlanding
evaluates the existing messaging solution for
areas of poor performance or inconsistency and
brings systems up to best practice standards.
The ExchangeROI team will then continue to
monitor, assess and maintain the Exchange
infrastructure to ensure it remains cost effective,
secure and reliable, while addressing customers’
unique needs as they evolve over time.
Microsoft Lync and its ability to connect
people while delivering the freedom to work
from anywhere has made it the solution of
choice for many business leaders. But navigating
the cost and complexity of achieving long-
term optimal maintenance of Lync can be
a challenging endeavour. LyncROI helps
organisations bridge this skills gap by providing
infrastructure management, proactive health
monitoring, Lync Phone Edition updates, call
quality and usage log reviews, as well as a 24/7
custom support portal.
Microsoft’s System Center Suite is
a collection of powerful gateways into
understanding, measuring, automating, and
ultimately streamlining data centre operations.
Softlanding’s SystemCenterROI service is
inclusive of consulting, deployment and
support for platforms like Service Manager,
Configuration Manager, Operations Manager,
and more to ensure the data centre and desktop
management solution is appropriately capable,
efficient, and designed to grow with customers’
business needs.
“Softlanding is a long established leader in deploying and managing SharePoint solutions”
S O L U T I O N : R O I S E R V I C E S
P R O V I D E R : S O F T L A N D I N G
H I G H L I G H T S :
• S H A R E P O I N T P L AT F O R M M O N I TO R I N G
• E N D - TO - E N D S H A R E P O I N T
I N F R A S T R U C T U R E S U P P O R T
Smart Apps for
Smart Cities
sparkedapps.com
69
S O L U T I O N
Government Mobility PackSparked has created a government app suite, facilitating more flexible working
For municipalities, it is the people that form
the strongest link to achieving a Smart City.
With the Government Mobility Pack (GMP)
on their Windows Phones, public professionals
have quick access to up-to-date information
and services, regardless of time or location. This
enlarges their engagement with current affairs
and enables them to be productive anywhere, at
any time. It will also benefit public services for
citizens, institutions and business owners.
In collaboration with Microsoft and Nokia,
the Amsterdam-based IT company Sparked
has developed the Government Mobility Pack
(GMP), a government app suite for Windows.
The GMP allows governments to safely but easily
grant their employees access to the organisation’s
information resources. It brings together several
business solutions, whether they’re finding experts,
reporting incidents or working in a paperless way.
At the moment over 10,000 public servants are
working with GMP in the Netherlands.
“More and more governments are looking for
mobile solutions to safely grant employees access
to various information systems,” says Sander
Teunissen, manager of business mobility at Nokia
Benelux. “This varies from HR solutions like a
day-off-self-service or viewing the company’s
address book to consulting legal guidelines. We
recognise the value of the GMP when it comes to
stimulating flexible or alternative working. The
pack combines different business solutions and
enhances employee mobility, all with the same
ease and user-friendliness of your everyday apps.
Mobile working will be a lot more efficient.”
“It is common to use our smartphones for
managing our private lives. People also want to
manage their professional lives, anywhere and
anytime. Sparked provides business apps that
increase productivity and smart working,” explains
Laurens Frijters, founder and CEO of Sparked.
The apps in the GMP are regularly updated
with new features and new apps will also be added.
These apps integrate data from various information
systems, such as Microsoft SharePoint, Enterprise
Mobility Suite (EMS) and Office 365 and external
data sources. This makes GMP a safely integrated
work environment for smartphones, laptops and
tablets. Next to the GMP, Sparked also produces
organisation-specific apps and offers trajectories to
optimise user adoption.
S O L U T I O N : G O V E R N M E N T M O B I L I T Y PA C K
P R O V I D E R : S PA R K E D
H I G H L I G H T S :
• G R A N T S E M P LO Y E E S A CC E S S TO
G O V E R N M E N T S Y S T E M S
• FA C I L I TAT E S M O R E F L E X I B L E W O R K I N G
Better patient safety
Increased effiency
Complete overview
Optimised resource planning
Greater employee satisfaction
Financial savings
Optimising service logistics at hospitals
TASK MANAGEMENT
TRANSPORTMANAGEMENT
BED MANAGEMENT
GENERALSEARCH
TROLLEYMANAGEMENT
www.systematic.com/[email protected] +45 8943 2000
“Task Management enables less waiting time for
patients, higher service quality and more efficiency“ - Lars Kirk Esko, Manager of Logistics,
Aalborg University Hospital
DES622 Ad_Global Outlook.indd 1 24-03-2015 09:32:27
71
S O L U T I O N
Columna Service LogisticsSystematic Solutions uses Microsoft platforms and location solutions to help hospitals optimise logistics and improve operational efficiency
In the hospital sector, many resources are used to
localise personnel and equipment due both to
lack of overview and manual task coordination.
With an aging population, an increased number of
people with chronic diseases and more medicines
and treatments available, the pressure on the health
care system and hospitals is substantial and forces
the digitalisation of hospital logistics.
Hospitals can use technology and applications
that can localise people, equipment and supplies
and track their movements throughout the hospital
to give a real-time overview of the numerous
logistical tasks and improve workflow efficiency.
Columna Service Logistics consists of a range of
user-oriented application modules and a complete
indoor positioning platform. It can be used with
various tracking solutions, including wi-fi, radio
frequency identification, barcode, ultrasound,
infrared, Bluetooth and global-positioning systems,
to gather location data depending on the user’s
needs and available budget.
The data is exposed in different applications,
each designed to solve central logistic challenges
from task, bed, trolley and transport management,
to tracking general equipment and personnel. The
applications can be used individually, or integrated
to provide a more detailed overview of logistics.
The ability to track the location of employees,
equipment and tasks helps to improve operational
efficiency throughout the hospital. By analysing
location data, the leadership team can streamline
stock control, operational procedures and improve
bed management, while digital communication
systems reduce the likelihood of errors. The
logistics system also enables just-in-time workflows,
improves time management, enhances customer
service and reduces costs.
Columna Service Logistics has been designed as
an interoperable system using open standards. The
platform is based on Microsoft Windows Server
2012, Internet Information Services 7.5. and SQL
Server 2012. Meanwhile, Microsoft Visual Studio
2012 and the .NET 4.0 framework are used during
the development stages.
S O L U T I O N : C O L U M N A S E R V I C E LO G I S T I C S
P R O V I D E R : S Y S T E M AT I C S O L U T I O N S
H I G H L I G H T S :
• I N C R E A S E S O P E R AT I O N A L E F F I C I E N C Y
• I M P R O V E S T I M E M A N A G E M E N T
• R E D U C E S C O S T S
VisioSign are specialists in digital information systems for small and large display screens. We are the creators of a web-based software system, which makes it possible to control your solution from any PC with an Internet connection. The system requires little or no investment in existing servers or IT structures. Simply connect the screen and iPlayer to the Internet and you are ready to start.
Create the complete Digital Signage system with VisioSign information software. Inform your target groups via large screens, meeting room screens, information stands with touch screens, etc. – simultaneously.
ESSENTIALLY THE BEST INFORMATION SYSTEM IN THE WORLD
– IT’S THAT SIMPLE
www.visiosign.com
73
S O L U T I O N
Digital information systemsVisioSign’s Microsoft technology-based digital information systems can be used to help large public sector organisations manage meeting room facilities
For years, larger organisations within the govern-
ment, healthcare and educational sectors have
found it challenging to disseminate information
to their employees, visitors and students in the most
efficient manner. In an attempt to keep all individu-
als up-to-date with the latest information and activi-
ties taking place within their establishments, many
of the organisations have used e-mails, intranet and
printed notices on bulletin boards.
However, as the volume of information
generated by these organisations increased, they
needed to improve how to share information
and how to manage meeting room facilities.
Many organisations frequently face problems
caused by the inefficient use of available
meeting facilities and bottlenecks resulting
from an ever increasing number of scheduled
activities. VisioSign decided to tackle these
issues and developed a fully automated process
for extracting and visualising relevant and up-
to-date information on screens.
VisioSign’s digital information system interfaces
with the Microsoft Exchange Server to display
schedules on information screens. When meetings
are booked in Outlook, they automatically appear
on designated screens placed in reception areas
or in front of meeting rooms. VisioSign has also
designed a unique ten-inch Meeting Room screen
with touch capabilities, which is powered by a
power-over-ethernet network cable.
Information can be visualised on these screens
in several ways. For example, it can be displayed
in list format to show information related to
upcoming meetings such as the location, start
time, topic and even the agenda of each individual
meeting. Alternatively, it can be used with a touch
application and tailored to a user’s specific needs
and used to show multiple layers of information
about current or forthcoming meetings, available
meeting rooms and more.
Today, many of VisioSign’s customers use screens
to provide information regarding room allocations
and schedule changes, but also to manage schedules
directly via touch buttons on the display. Using this
new solution, they have been able to optimise their
resources and maximise the quality of day-to-day
administration of all in-house activities.
S O LU T I O N : D I G I TA L I N F O R M AT I O N S Y S T E M
P R O V I D E R : V I S I O S I G N
H I G H L I G H T S :
• I N C R E A S E D I N F O R M AT I O N L E V E L
• O P T I M I S E D W O R K F LO W
• U N I F I E D V I S UA L C O M M U N I C AT I O N S
Specialist Systems and Services
WAMTechnology CC Block A, 1st Floor, De Wagenweg Office Park
Stellentia Road, Stellenbosch, 7600, South Africa Tel: +27 (21) 887-7161 Fax: +27 (21) 887-7162
Email: [email protected] www.wamsys.co.za
Public Health
Electronic Registers Healthcare Technology Package
Simulation Tools Health Facility Asset Management
Systems Nutritional Analysis Meal Planning Systems
Data Collection and Analysis
Professional Services
Software Development Websites: design and maintenance Vulnerability and Risk Assessments Plant Operation Management
Project Management
Training and Mentoring Civil Engineering Services Service Level Agreements
Water and Sanitation
Asset and Process Assessments
Asset Reporting (Condition, Lifespan and Replacement Costs)
Water Demand and Quality
Staff Requirements and Assessments
Budgets and Financial Reporting
Pipeline Profiling
Ocean Outfall and Marine Environment
Hydraulics and GIS Plotting
Layout Diagrams, Flow Diagrams & Technical Drawings
Reactive and Preventive Maintenance Scheduling and Recording
S p e c i a l i s t S y s t e m s a n d S e r v i c e s
75
S O L U T I O N
ETR.NetHealth and water information systems specialist WAMTechnology CC develops and supports a critical Tuberculosis and HIV surveillance tool
In many parts of the world, Tuberculosis (TB)
rates have increased dramatically in recent
years. The provision of accurate data and tools
for surveillance, programme management and
supervision has become increasingly essential.
The Electronic TB Register (ETR.Net) is
a Microsoft .NET-based computer software
program, inspired by the World Health
Organization and International Union Against
TB and Lung Disease recording and reporting
formats. Many of the features of ETR.Net are
derived from the Electronic TB Register software,
a TB surveillance project in southern Africa
supported by USAid and the Centres for Disease
Control. It was developed to provide more
efficient and useful collection, compilation and
analysis of TB data on an ongoing basis.
ETR.Net is the official software tool used
by the South African National Department
of Health’s Tuberculosis Control Program to
maintain and analyse registered patients. It has
been installed in all nine provinces of South
Africa, and is used across sub-district, district,
region, province and national levels.
ETR.Net serves as an electronic register designed
for TB and HIV surveillance, program monitoring
and evaluation. The system consists of a database
that is accessed via the user-friendly software
interface, which has been custom developed for the
Microsoft Windows environment.
Individual patient records are entered from a
standard manual facility TB Register into a district-
based data entry program that provides interactive
guidance and support. The program then generates
different patient listings with a management and
supervision function, and standard quarterly and
annual reports on case finding, sputum conversion
and treatment outcome. In addition to the report
tables, the program also provides graphs and maps
on important TB indicators.
To date, ETR.Net has been introduced, tested or
implemented in Botswana, Guatemala, Mozambique,
Namibia, South Africa, Swaziland and Tanzania. It is
available in English, French, Portuguese and Spanish.
ETR.NET was developed by WAMTechnology
CC with the support of the US President’s
Emergency Plan for AIDS Relief.
S O L U T I O N : E T R . N E T
P R O V I D E R : WA M T E C H N O LO G Y C C
H I G H L I G H T S :
• U S E R - F R I E N D LY S O F T WA R E
• I N T E R A C T I V E G U I DA N C E A N D S U P P O R T
• AVA I L A B L E I N M U LT I P L E L A N G UA G E S
www.ymens.com
YMENS G-CLOUD PLATFORMHIGH QUALITY CLOUD SOLUTIONS
FOR PUBLIC SECTOR
• self-service• Single Sign On• back-up
• unified look & feel• e-payment• disaster recovery
C
M
Y
CM
MY
CY
CMY
K
Macheta_Microsoft_Ymens_3.pdf 1 2/27/2015 5:00:26 PM
77
S O L U T I O N
G-Cloud portfolioYmens’ G-Cloud portfolio boosts Romanian public institutions’ service delivery levels while optimising costs
In Romania, new government cloud concepts
and initiatives have emerged out of the need for
efficient acquisition, implementation, operation
and usage of IT infrastructure. Over the last few
years, Ymens has been an active supporter of the
local public sector’s allingment with the European
Union strategy regarding e-government services
and cloud computing.
Ymens, as the first cloud broker in Romania, is
commited to bridging the gap between technology
and users by providing easy-to-use cloud
solutions and services for both public and private
organisations. Thus, Ymens has built the G-Cloud
software as a service portfolio in order to provide
high-quality cloud solutions and services that
Romanian public institutions can adopt effortlessly
due to their simplicity and specific assistance
services. The G-Cloud solutions portfolio reunites
cloud-based solutions tailored for the Romanian
public institutions and dedicated to activities
in areas including social assistance, town
management, archiving, document management
and unified communications.
A major role within the G-Cloud offer is
played by the unified communication potfolio,
based on a suite of Microsoft solutions, namely
the newest versions of Microsoft Office 365,
Exchange, Lync and SharePoint. Ymens’ public
sector customers using the collaboration
solutions have gained increased productivity
and flexibility in their daily activities and seen
improvements in operational efficiency. These
results are helping to create more accessible and
improved services delivered to the citizens.
Ymens complements the G-Cloud collaboration
and communication suite built on Microsoft
solutions with a wide array of services for
consulting, support, maintenance, training, back-
up, disaster recovery and various IT managed
services. The end result is transparency and
simplicity in the interaction between authorities,
the business environment and citizens.
Cloud computing lowers technology adoption
barriers, assists public institutions in serving
society efficiently, while reducing costs and
improving internal productivity. By introducing
unified communications solutions in an integrated
G-Cloud offer, Ymens has become a one-stop-shop
for Romanian public sector institutions in search of
modern and affordable electronic solutions.
S O L U T I O N : G - C LO U D P O R T F O L I O
P R O V I D E R : Y M E N S
H I G H L I G H T S :
• E A S Y - TO - U S E C LO U D S O LU T I O N S
• FA C I L I TAT E S I N C R E A S E D P R O D U C T I V I T Y
A N D F L E X I B I L I T Y
Discover more at www.onwindows.com
Visit the online version of our partner directory at www.onwindows.com to find a technology partner that can help you address your business challenges.
Our directory of over 2,000 technology suppliers that offer solutions for the Microsoft Windows platform can be filtered by region and business area, making it easy for you to identify a shortlist of partners for your next project.
Find a partner at OnWindows.com
79
Public SectorPartner Directory
80 w w w. o n w i n d o w s . c o m
PA R T N E R I N D E X
You can find a Microsoft partner in the area of
specialism you require by reviewing our Partner index
below, and then turning to the Partners A-Z section
for a full business description and contact details.
This directory is based on information provided
by the partner organisations. Our intention is not
to make recommendations, but to ease the partner
selection process by providing you with easy access
to corporate information.
Please visit www.onwindows.com for live listings
and the latest news and views from hundreds of
Microsoft partners in healthcare, government,
education, public safety and national security, as
well as from other industry sectors.
If you are a Microsoft partner and would like
your organisation to be listed online, or in future
editions of this printed directory, you can submit
your details at www.onwindows.com/partners.
APPLICATION DEVELOPMENT AND HOSTINGAdvanced Technology Systems
Aia Software
Bibliotekenes IT-senter
BPA Solutions
Bridgeall
BuSI
Celes Systems
Ciber UK
Devexus
DIGIT
Evry
Extranet
Faranani IT Services
GDi Gisdata
Innofactor
Moore Stephens
SingularLogic
Systematic
VisioSign
WISeKey
Ymens Teamnet
BUSINESS INTELLIGENCEAdminSoft
Advanced Technology Systems
BPA Solutions
Ciber UK
Extranet
Faranani IT Services
GoPro
InfoDom
Innofactor
KPMG
Moore Stephens
SingularLogic
TotalMobile
Triaster
VisioSign
COLL ABORATIONAia Software
BPA Solutions
Bridgeall
BuSI
Ciber UK
Cisilion
Collabco
GoPro
I-FourC Technologies
InfoDom
Interchange
Optimal Systems
SingularLogic
Softlanding
Sparked
VisioSign
COMMERCE SOLUTIONSCiber UK
Evry
R Systems
SingularLogic
VisioSign
CUSTOMER REL ATIONSHIP MANAGEMENT Aia Software
BPA Solutions
Bridgeall
Ciber UK
GoPro
InfoDom
Innofactor
Moore Stephens
SingularLogic
Sparked
Welcome to the Microsoft partner directory section of Public Sector Global Outlook.
81
ENTERPRISE RESOURCE PL ANNINGAdvanced Technology Systems
Extranet
TotalMobile
Triaster
Unit4
FINANCE, ACCOUNTING AND HRBPA Solutions
Ciber UK
InfoDom
KPMG
Moore Stephens
SingularLogic
Unit4
Zainea Com Serv
HARDWARECisilion
Priva
VisioSign
HIGH PERFORMANCE COMPUTINGAdminSoft
InfoDom
INDUSTRY SPECIFIC SOLUTION - NO HORIZONTAL FOCUSBibliotekenes IT-senter
Celes Systems
Ciber UK
Collabco
Commit
GDi Gisdata
KPMG
Priva
QSR International
R Systems
Unit4
WAMTechnology CC
INTEGRATIONCiber UK
Collabco
Devexus
DIGIT
Faranani IT Services
GoPro
I-FourC Technologies
InfoDom
Interchange
Moore Stephens
Optimal Systems
Priva
SingularLogic
Softlanding
Systematic
VisioSign
Ymens Teamnet
MOBILITY BPA Solutions
BuSI
GDi Gisdata
InfoDom
Interchange
Moore Stephens
Optimal Systems
R Systems
Sentim
SingularLogic
Sparked
Systematic
TotalMobile
OPERATING SYSTEMSCiber UK
Devexus
I-FourC Technologies
InfoDom
Sentim
Softtailor
SECURITYCiber UK
Evry
InfoDom
WISeKey
STORAGEAdminSoft
Ciber UK
Ymens Teamnet
SYSTEMS AND NET WORK MANAGEMENTCeles Systems
Ciber UK
Cisilion
DIGIT
GDi Gisdata
InfoDom
Sentim
SingularLogic
Softlanding
Softtailor
Triaster
TRAININGAdminsoft
CMT
SingularLogic
PA R T N E R S A - Z
82 w w w. o n w i n d o w s . c o m
Advanced Technology SystemsStr. Tineretului, Nr. 1 Targoviste Dambovita,
130029, Romania
Stefan Dumitru, General Manager
Tel: +40 245 620620
www.ats.com.ro
Founded in 1992, Advanced Technology Systems
(ATS) is a private software development company
that provides cutting-edge solutions for public
administration, industry and education. In the
public sector, ATS has become a leader in developing
integrated, interoperable systems covering various
domains, including: taxes and fees management,
financial and accounting management; salary
payment and human resources; document
management; agricultural register; procurement;
investments; project management; patrimony; and
call centre operations.
ATS is the supplier of ATLAS, one of the first
integrated systems for eAdministration. ATLAS is
a web-based, interactive solution that supports the
improvement of the relationship between citizens,
businesses and administrations. ATLAS has received
national and international awards and has been
implemented at more than 100 public organisations
in Romania, including the City Halls of District 1
and District 2 in Bucharest, and the county councils
of Sibiu, Constanța, Gorj, and Buzău. The high level
of ATS’s expertise and competence, as well as the
quality of its products and services, is certified by the
fact the company has been a Microsoft Partner for
more than ten years.
Aia SoftwareKerkenbos 10-129, Nijmegen, 6546 BJ, Netherlands
Tim van Hugte, Senior Vice President - Sales &
Delivery
Tel: +31 24 371 0230
www.aiasoftware.com
Aia Software, a Kofax company, is the global
developer and supplier of ITP, a customer
communications management solution. This
flexible, reliable software creates documents for
companies, raises productivity and empowers staff.
ITP is currently used by over a thousand
organisations worldwide in many locations.
Established in 1988, Aia has become a truly global
player. Well-known names currently use ITP, and
the company is proud to call some of the largest
financial services companies its clients.
More than 50% of Dutch local governments
use ITP, showing the added value it delivers to
the public sector. In addition, Aia Software serves
organisations in many other sectors, such as legal,
IT and communications, manufacturing, retail, real
estate, logistics and business services. The diversity
of deployment is testament to the flexibility,
capability and reliability of ITP.
Aia’s employees bring in-depth knowledge and
skills to every project. Customers can be sure of
excellent support and advice to maximise business
benefits from ITP. With ITP, customers can own
their communications.
83
Bibliotekenes IT-senter PO Box 6458, Etterstad, Oslo, 0605, Norway
Kjetil Hillestad, General Manager
Tel: +47 22 083400
www.bibits.no
Bibliotekenes IT-senter developed the Mikromarc
library automation system for the public sector in
the Nordic region, with more than a 60% market
share in Norway and a growing market share in
Sweden and Finland.
Mikromarc is a modern, fully integrated library
system designed for public libraries, school libraries
and special libraries, based on the Microsoft .NET
platform and Microsoft SQL Server. Mikromarc
provides good application program interfaces for
integration with other systems, and can be hosted
by the company’s application service department
or installed at a single PC or a local network.
With more than 25 years in the library
automation business, Bibliotekenes IT-senter offers
excellent service and state-of-the-art solutions to
customers. Mikromarc is designed to meet the
future needs for libraries in constant change and
transition towards more and more e-resources and
digital objects.
BPA SolutionsSwiss Technopole, Yverdon, 1400, Switzerland
Stefan Lutz, Managing Partner
Tel: +41 24 5242540
www.bpa-solutions.net
BPA Solutions is a leading global provider of
innovative business software solutions based on
Microsoft technologies. BPA delivers business
solutions, web part bundles, mobile solutions
and cloud services that empower organisations
to build better relationships with both internal
and external stakeholders. BPA’s solutions include
award-winning customer relationship management
software, as well as quality and risk management
solutions. The BPA web part bundles give
developers a wide range of integrated web parts to
accelerate development, helping to create a unique
user experience with SharePoint. Whether deployed
on-premise, in the cloud, or with Microsoft Office
365, BPA provides flexible solutions that enable
organisations to take control. Headquartered in
Switzerland and with offices in North America and
Asia, BPA is ready to support customer initiatives
and build better relationships.
PA R T N E R S A - Z
84 w w w. o n w i n d o w s . c o m
BridgeallGeorge House, 50 George Square, Glasgow,
G2 1EH, UK
Jacquelyn Morrison, Marketing Manager
Tel: +44 141 2126400
www.bridgeall.com
Bridgeall is a leading IT services company offering
development, support and consultancy. The
company is a Microsoft Silver Partner with over 12
years of experience in delivering IT solutions to the
public, private and third sectors.
The company’s team of highly skilled specialists
are experts in design, development and operational
support and provide a unique blend of IT and
business know-how that delivers solutions to help
improve performance and reduce costs.
Bridgeall are experts in customer relationship
management (CRM) development and CRM
application support. The company offers a full
design, development, installation and support
services for Microsoft Dynamics CRM.
The company also specialises in developing
and supporting Microsoft SharePoint, Microsoft
Azure, Microsoft Office 365, .NET / ASP.NET, and
business intelligence solutions, including SQL
Server and PowerView.
BuSIAvenue de Tervuren 268, Brussels, 1150 Belgium
Bernard t’Kint, Managing Director
Tel: +32 2 7324252
www.busi.eu
As an undisputed ICT player in both the public
and private sectors, and anchored in application
engineering in all its various components, BuSI
offers a wide range of services and innovative
solutions.
Many prestigious companies have trusted BuSI
in a range of areas. The desire of most clients is
to entrust the analysis and development of their
business software solutions to a competent and
reliable partner. The quality of deliverables related
to various projects is based upon agile methods,
coupled with Microsoft application lifecycle
management tools.
The company’s services include application
development, and BuSI offers expertise in
developing both software and custom solutions,
whether they be server, rich client or web oriented.
BuSI offers effective application integration that
is founded upon a rigorous but open architecture
that absorbs fluctuations in the application and
technology landscape. BuSI also has extensive
knowledge in the use of tools such as BizTalk and
Microsoft SSIS ETL.
BuSI also supports collaboration through the
use of Microsoft SharePoint, and covers content
management and customisable intranet and
extranet platforms.
85
Celes SystemsFrankfurter Landstr. 117, Darmstadt, 64291,
Germany
Sascha Stops, Managing Director
Tel: +49 6151 5209271
www.celes-systems.com
Celes Systems’ Cirrus Clinical Trial Management
System offers a highly flexible, customisable,
cloud-based solution for electronic data capture,
randomisation thanks to an interactive web
response system, data management, Trial Master
File maintenance, patient reported outcome and
financial services. Its customisable and easy-to-use
user interface allows for short implementation
times and fewer training requirements compared
to other solutions.
The Cirrus system is open and modular in its
design, allowing for a tailored solution with the
ability to quickly implement unique requirements.
Once set up, the system is largely user maintainable
and requires little ongoing IT maintenance. Celes
Systems, together with its partners, provides
a comprehensive set of solutions and services
including consulting, training, support and hosting.
In addition, Celes Systems offers a variety of
custom consulting, hosting, implementation
and development services for SMB healthcare
providers, pharmaceutical and biotech companies
in areas such as cloud and infrastructure
management, client device management, IT
management, IT security, unified communication
and integration solutions for medical products.
Ciber UKNo 2 Watling Drive, Sketchley Meadows Business
Park, Hinckley, Leicestershire, LE10 3EY, UK
Garry Stewart, Marketing Manager
Tel: +44 870 0000204
www.ciber.com/uk
Ciber UK, in partnership with Microsoft, is
working closely with a number of local authorities.
Together, the companies are leading the way with
innovative technology applications that are helping
organisations collaborate and manage relationships
with citizens and customers more effectively. Ciber
has delivered a range of solutions using the full
spectrum of Microsoft's product portfolio, including
customer relationship management (CRM)
solutions using Microsoft Dynamics CRM at the
Royal Borough of Kingston, Shropshire Council,
London Borough of Barking and Dagenham,
Herefordshire Council, North Somerset and
Rushmoor. It has also implemented solutions
using Microsoft SharePoint at South East Wales
Consortium of Local Authorities and many others.
Ciber has considerable experience in delivering
solutions to the public sector built on the
complete range of Microsoft technologies, which
is a major differentiator from other Microsoft
partners in the channel. Its consultants have
detailed understanding of technologies outside
the Microsoft platform, as well as strong business
analysis skills. This enables Ciber to deliver
solutions to clients across its functional, technical
and architectural requirements. Furthermore,
building on its credentials and experience of
delivering technology solutions to public sector
organisations, Ciber has become a key partner
of Microsoft in the delivery of local government
solutions and lead the way with their LG360
solution based on Microsoft Dynamics CRM.
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CIC ConsultingParque Científico Tecnológico de Cantabria
C/Isabel Torres, 3, 39011 - Santander, Spain
Maria Lledias Revuelta, Head of Marketing
Tel: +34 902 269017
www.cic.es
CIC Consulting began operations in Spain and its
solutions are currently used in several countries
around the world.
Constantly looking to innovate, improve its tools
and by offering individualised collaboration at
consultancy, implementation and support level, the
company has developed a service model based on
providing added-value solutions that enables its
clients to optimise their IT investments.
The company analyses the needs of its customers,
builds products and implements technology
services and solutions that help them to optimise
and achieve their business goals. CIC provides the
IT systems and technological platforms that cover
customers’ entire value chain, both in production
and management processes, and provides the
support tools for positive decision making.
CIC’s knowledge of business dynamics in the
energy and utilities, industries and services, SME,
public administration, transport and logistic,
and telecommunications sectors has allowed it to
provide efficient solutions that result in benefits to
its customers.
With a team of more than 200 professionally
qualified staff with considerable knowledge and
experience in each business area, the company has
a permanent attitude of excellence in customer
service to ensure successful project completion.
Cisilion17th Floor Heron Tower, 110 Bishopsgate,
London, UK
Hannah Cunningham, Head of Marketing
Tel: +44 870 1525750
www.cisilion.com
Cisilion delivers next generation IT Infrastructure
that transforms the way businesses work.
Cisilion is an award-winning global systems
integrator and managed service provider, working
with clients in more than 55 countries across
five continents. Partnering with leading vendors
in the Gartner magic quadrant, the company
designs, delivers and manages solutions to meet
the IT needs of clients across cloud, unified
communications, converged infrastructure,
security, workplace and mobility services.
Cisilion operates globally across multiple
verticals, including education, health, media,
construction, entertainment, law, finance and
service providers, among many others. Everything
the company does is focused on robust systems that
deliver higher performance, increased availability,
and straightforward scalability, resulting in
significantly reduced capital and operating
expenditure for its clients.
Microsoft is a key partner for Cisilion, with
the company’s Microsoft Practice the fastest
growing part of its business. With a solid heritage
in networking and voice, Cisilion is proud
to be a Microsoft Tier One Gold Partner in
Communications.
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Click&DECiDE130, rue Baptistou, ZAE Nord, 34 980,
St Gély du Fesc, France
Pierre Bernot, CEO
Tel: +33 4 67844800
www.clickndecide.com
Founded in 2006, Click&DECiDE is a versatile
business intelligence specialist and software vendor.
The company is able to collect, enrich, and
structure a large volume of data from many sources
‘on the fly’. Click&DECiDE offers pure business
intelligence with unique data query, rendering and
delivery capabilities.
The company offers a best-of-breed solution that
allows enterprises and organisations to get and
deliver the pertinent intelligence from their critical
applications and resources. Click&DECiDE helps
decision makers to make real-time, fact-based
decisions, as easily and as quickly as possible.
Many enterprises or government organisations
are using Click&DECiDE’s proven solutions,
from large global enterprises as well as mid-size
organisations.
CMTHansastr. 32, Munich, Bayern, 80686, Germany
Claudio Dorigo, CEO
Tel: +49 89 68089730
www.cmt.de
Founded in 1997 in Munich, Germany, CMT
provides IT courses, management training and IT
law seminars. The customer can choose between
seminars open to everybody and solution-oriented
corporate training. Thanks to a partnership with
PC College, almost the entire seminar programme
can be offered on the same conditions, dates and
prices in more than 20 locations across Germany
and Austria.
CMT has been certified by Microsoft since 1998
and has achieved the Microsoft Silverlight Learning
level. As a certified Microsoft partner, Microsoft
regularly tests the company’s staff and coaches on
their expertise.
CMT offers seminars for all current Microsoft
Office products, including Access, Excel, Outlook,
PowerPoint and Word. A range of lesser-covered
topics and special themes are also part of the
seminar programme. CMT also has a focus on
the new generation of Microsoft certification and
related maintenance of certification courses.
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Collabco1 Liverpool Science Park, 131 Mount Pleasant,
Liverpool, Merseyside, L3 5TF, United Kingdom
Matt Dunkin, Managing Director
Tel: +44 845 0507380
www.collabco.co.uk
Collabco is a Microsoft education specialist that
has created a subscription-based dashboard and
interactive learning solution called myday. myday
simplifies the provision and use of information for
learners and institutions by providing an interface
to everything a learner needs to engage with their
institution. This all-important interface covers
everything from IT systems, learning content and
real-time interactive learning into a single dashboard
using a rich and intuitive interface, either via a web
browser or native mobile applications.
CommitPO Box 75, 02101, Finland
Markku Myllylä, CEO
Tel: +358 400 459777
www.commit.fi
Commit provides a comprehensive software
solution for early detection of diseases. The
solution includes support for breast cancer, cervical
cancer, bowel cancer screening and also for follow-
up of diabetic retinopathy.
Installations range in size from a single clinic
to nationwide operations, with fixed clinics and
mobile online or offline units.
Commit has also developed a resource and quality
management system for surgical departments, as
well as a radiology information system.
All Commit products are implemented on the
latest Microsoft technologies and are accessible
using Internet Explorer. Selected functions are
implemented for smartphones and tablets.
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Compusoftware Av. Dr. Yojiro Takaoka, 4.384 - Centro, Santana do
Parnaíba, São Paulo, 06541-038, Brazil
Paula Ventura, Marketing Manager
Tel: +55 11 33209250
www.compusoftware.com.br
With more than 20 years of experience in the IT
industry, Compusoftware has been a Microsoft
partner since its inception. Over the years, the
company has engaged in several efforts to expand
its portfolio of services, areas of operation, and to
strengthen its strategy by aligning objectives with
the technological changes within Microsoft and
the wider market. Today, the company is part of
the GlobalWeb Data Services group, one of the
largest in the IT industry, which guarantees the
performance of Compusoftware in more than five
states in Brazil and reinforces its recognition in the
national market.
The company started as a licensing partner, but
over the years has found the need to provide clients
with a wider experience. In order to offer solutions as
well as licenses, Compusoftware worked on acquiring
two other Microsoft solution partners – ItBrain and
InfoShot. This means the company now has the
expertise on almost every Microsoft workload and
is able to service the needs of clients on an end-to-
end basis – from the purchase of licenses, to the
deployment of the products and management.
DevexusBox 502, Örebro, 70150, Sweden
Michael Johansson, Office Manager
Tel: +46 19 555 50 90
www.devexus.se
Devexus is an IT company with unique expertise
and extensive experience in identity and access
management. The company’s primary focus is in
Microsoft FIM 2010/MIM.
Devexus is one of Sweden’s foremost specialists
in federated identity management (FIM) solutions
and works in close collaboration with Microsoft.
With Microsoft FIM/MIM, Devexus provide
a cost-effective way to develop and implement
solutions for automated identity lifecycle
management, policy management and self-service.
The company’s goal is to create solutions
that facilitate, streamline and simplify identity
management, both on-premise or in the cloud.
Devexus was founded in 1996 and since 2004
has been working as a specialist in a range of areas
with Microsoft products. The company’s customer
reference list includes municipalities, schools and
private corporations.
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DIGITMilenka Vesnica 3, Belgrade, 11040, Serbia
Srdjan Katic, Microsoft Project Manager
Tel: +381 11 3605500
www.digit.co.rs
DIGIT Computer Engineering has delivered
premium solutions and services to the public
sector since 1989. As a Microsoft Certified Gold
Partner and one of the leading companies in the
Serbian IT industry, DIGIT offers a rich portfolio
of products and services based on cutting-edge
Microsoft technologies, helping to transform the
way governments operate today.
DIGIT has a focus on infrastructure solutions
and server products, to help support the successful
and highly available delivery of applications within
government and public enterprises. The company
has vast experience and has had a strong presence
in the public sector for almost three decades. This
has resulted in numerous awards, due mainly to the
company’s ability to deliver highly customisable
solutions that fit the needs of clients, followed by a
professional and timely implementation.
Besides being a Microsoft-based systems
integrator, DIGIT is also an independent software
vendor that offers Windows-based application
servers, an enterprise resource planning and
enterprise application software package, inventory
and asset management, and billing software for
large enterprises.
EASY SoftwareReflection House, Olding Road, Bury St Edmunds,
Suffolk, IP33 3TA, UK
Howard Frear, Director of Sales and Marketing
Tel: +44 1284 727870
www.easysoftware.co.uk
EASY Software was founded in 1990 and is one
of Europe’s foremost providers of integrated
document management technologies, with more
than 12,000 customers worldwide.
Customers use the company’s highly scalable
scanning, archiving and process management
software to increase their back-office productivity
and enhance customer responsiveness, achieving
near instant service levels by having all relevant
information just a click away. The company’s
staff can suggest innovative ways to use robust
technology to increase revenue and reduce costs
by removing the reliance on paper records and
transitioning to secure yet accessible digital content
with minimal effort.
EASY Software offers both on-premise and
cloud-based deployment models that can integrate
with legacy applications.
The company is a Microsoft Gold Partner and
promotes its enterprise content management
solutions through a network of more than 200
global sales partners. EASY ENTERPRISE,
the company’s flagship solution suite includes
packaged solutions for invoice processing, contract
lifecycle management and human resources
electronic records management.
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EvrySnarøyveien 30A, P.O. Box 4, Fornebu, 1330,
Norway
Eva Skjold, Vice President Marketing and
Communication, Public Sector
Tel: +47 23 145000
www.evry.com
As one of the largest IT companies in the Nordic
region, Evry provides extensive deliveries to Nordic
companies, financial institutions, national public
sector entities, municipalities and health authorities.
Evry has a long-standing reputation within
the e-health sector and provides clinical and
administrative systems, as well as hospital
management applications. The company’s focus on
e-health solutions has led to an innovation strategy
that puts the patient in focus, creating solutions
that have a goal of improving quality of life.
Evry is the force behind a range of innovations
that have transformed and simplified the way
people access services. Over four million Nordics
use services delivered by Evry each day. Evry
combines in-depth industry knowledge and
technological expertise with a local delivery model
and international strength. The company believes
that technology is not just about data; it is part
of people’s lives. Evry’s staff work to deliver what
the company’s business vision promises – to bring
information to life and create value for customers
while benefiting society.
Extranet4 Miklos Zrinyi Street, Cluj-Napoca, Cluj, 400071,
Romania
Monica Truta, General Manager
Tel: +40 264 590171
www.extravision.ro
Extranet was established in 1998. Its main aim
is to create and develop advanced integrated
software products, including desktop, e-health
and m-health applications.
The company’s products are marketed for
companies in the healthcare sector in particular,
ranging from public to private hospitals and
medical laboratories. The main objective is to
build medical enterprise resource planning (ERP)
systems. So far, more than 45 modules have been
developed as a part of the ERP, some of which
have standalone functionality. Among these, the
HIS, PACS/RIS and LIMS modules were developed
based on international standards, including HL7,
IHE and DICOM.
Extranet also provides support services to
improve the management activity quality of its
customers, including training services, networking
solutions and IT technologies.
Extranet manages to implement the development
of the products on the latest technologies, and the
integrated software that the company provides are
in accordance with the highest standards in this
area. The development is based on the Microsoft
Visual Studio platform, using mainly Visual C# and
Visual C++ languages.
Since 2006, the company has had the following
integrated management certifications from the
Germanischer Lloyd: ISO 9001, OHSAS 18001, ISO
14001 and ISO 27001.
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M A K I N G T H E C L O U D T R A N S P A R E N T
Faranani IT ServicesBuilding 15, Thornhill Office Park, 94 Bekker Road,
Vorna Valley, Gauteng, 1686, South Africa
Molese Kekana, Software Development Manager
Tel: +27 11 8052012
www.faranani.com
Faranani is an informatics system integrator
that specialises in providing healthcare solutions
based on Microsoft technologies. The company
is a Microsoft Gold Partner in application
development. Faranani is a market leader in the
South African public sector healthcare industry,
with its solutions operating in more than 60
hospitals and 50 primary care clinics. The company
has consistently reinforced its position through
innovation and dedication by implementing new
e-health applications such as interoperability
platforms, cloud computing and mobile health
systems all based on international standards.
Faranani has deep practical industry knowledge
and experience in the support and development
of healthcare solutions, including hospital
information systems, clinical solutions, pharmacy
systems and business intelligence. The company
has further developed its healthcare focus by
employing healthcare clinicians such as medical
doctors and pharmacists with a combined
experience of more than 90 years in the public
sector healthcare industry.
FlexamitOudestraat 111, BE-2630 Aartselaar, Belgium
Wim van Sprundel, Managing Partner
Tel: +32 3 5001010
www.flexamit.com
Flexamit is a young and ambitious company with
a passion for the cloud. The company strongly
believes that when accessed safely, the cloud is
nothing less than the future.
The company specialises in Microsoft Office 365,
Microsoft Azure, Windows Intune, SonicWALL,
Microsoft Exchange, Microsoft Sharepoint and
Telenet solutions.
Together with company staff, Flexamit moves
customers IT facilities to the most reliable level.
As cloud driven IT consultants, Flexamit provides
small and medium sized businesses with the best
solutions available.
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Fritz & MacziolHoerverlsinger Weg 17, Ulm, 89081, Germany
Microsoft Service Desk
Tel: +49 731 1551233
Fritz & Macziol is both a specialist as a generalist,
and offers an integrated portfolio of hardware,
software, services and consulting in selected areas.
It provides manufacturer-independent consulting
to ensure the best possible solution is selected and
implemented for its customers.
Fritz & Macziol’s customers include medium
and large companies, as well as local organisations.
The company can meet the requirements of each
customer, taking time to understand them and
connect with them on equal terms. The company’s
integrated approach of consulting and experience
is reflected in the high number of successfully
realised projects. The company’s headquarters in
Ulm, Germany, provides a solid grounding that
helps shape its activity. Fritz & Macziol has 14
offices across Germany, covering all the major
economic regions in the country.
The company designs and implements optimal
services and technologies for each respective
customer, regardless of whether the customer
wants virtualisation or ways into the cloud,
complete data centre solutions, modernisation of
the workplace or managed services within Fritz &
Macziol’s Managed Dienstware-offering.
GDi GISDATABaštijanova 52a, Zagreb, 10000, Croatia
Neven Bahtijarević, Marketing Specialist
Tel: +385 91 3667153
www.gdi.net
GDi is an innovative provider of products,
solutions, cloud services and related professional
services for the public and private sector in EMEA.
GDi’s products and solutions help balance growth
and efficiency in the public administration,
real estate management, natural resources and
environmental protection, transport, energy,
utilities and telecommunication industries.
GDi’s products include GDi LOCALIS, a product
platform for local and regional government; GDi
ATLAS, which covers spatial information content
products and maps; and GDi ENSEMBLE, a
business value added services suite that covers
fleet management and tracking. The company
also offers GDi VIZION, a set of highly efficient
telecommunications operations support systems,
and GDi FISHERIES, a solution to track fishing
vessels to help support the European Union’s
sustainability policy.
GDi is a leading central European company in
the public sector that has expanded into the EMEA
market. GDi has 25 years of experience in licensing
and delivering software solution products and
services based on Microsoft and Esri technologies.
GDi has more than 4,000 software on-premise and
in-the-cloud licensees over 12 time zones.
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GoProTunguhals 19, 110, Reykjavik, Iceland
Bara Kristjansdottir, Marketing Editor
Tel: +354 510 3100
www.gopro.net
GoPro has developed and offers a leading solution
in case, document and process management.
The GoPro team has twenty years of experience
developing information management solutions,
and expert knowledge of the needs of the market.
GoPro offers out-of-the-box high value service-
oriented architecture solutions for the public and
private sectors. GoPro is a web-based application
running on Microsoft SQL Server and can be
fully integrated with Microsoft Office, Exchange
and SharePoint. GoPro provides officials with a
scalable, electronic workplace, with all required
workflow, document and records management,
as well as integrated collaboration functions for
comprehensive case management.
Hogia Transport Systems444 28, Stenungsund, Sweden
Christer Lindberg, CEO
Tel: +46 303 66600
www.hogia.se
Hogia Transport Systems provides transport
authorities and operators with comprehensive
and innovative software solutions for standardised
integration and management of public
transportation to enhance the attractiveness of
public transport by significantly improving the
quality of information and efficiency of operations.
Its experience and competence places the company
in a position to provide professional help when
choosing IT solutions that help improve internal
and external communication, regardless of
whether it relates to operation control, real-time
information or deviation management. Hogia
PubTrans, the company’s central platform, helps
to enable the efficient management of multiple
collaborating systems and creates a value-added,
comprehensive solution.
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I-FourC TechnologiesCharles Ruysstraat 12, Reuver, 5953 NM,
Netherlands
Rian Schmitz, Team lead, Marketing
Communications
Tel: +31 6 52533982
www.i-fourc.com
I-FourC Technologies is an expert in digitisation,
external archiving and innovative software
solutions. The company’s solutions are always
based on the ‘paper-method’ and uses no
complicated technical applications, but works the
way customers are used to – before applying digital
expertise. The company’s processes are regulated
according to the highest security norms, including
ISO:9001 and ISO:27001.
I-FourC has been successful in the Netherlands
for many years and the company has far-reaching
international ambitions. The company has
developed the international concept I-FourC
ePapering Solution. International entrepreneurs who
are interested in increasing their current business
activities with the company’s proven concept can
adopt the I-FourC ePapering Solution today.
InfodomAndrije Zaje 61, Zagreb, 10000, Croatia
Hrvoje Sagrak, International Sales Director
Tel: +385 1 3040588
www.infodom.eu
InfoDom is focused on business process
reengineering, system integration, database
development and implementation, telematic
services and networks. Founded in 1993, InfoDom
has built up a diverse client base, comprised of
large organisations from both the public and
private sector. The company’s premises include a
software laboratory, electronic business facility,
and halls for education and presentations with
multimedia and teleconferencing facilities. ‘To
learn and to teach’ is InfoDom’s mission statement,
as well as both the company’s value adding
point and common welfare. Recognising, deeply
understanding and helping clients in realising their
mission-vision strategy is how InfoDom is putting
its mission statement into practice and enabling
clients to enhance their business efficiency.
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InformatorKarlavägen 108, Stockholm, Stockholm, 11526,
Sweden
Tobias Strandh, Microsoft Alliance Manager
Tel: +46 73 6146589
www.informator.se/microsoft
Informator provides professional IT training for
IT technicians, system developers or office users.
The company has carefully selected its partners and
gathered together some of Scandinavia’s foremost
teachers and leading training material.
Informator has more than 25 years of experience
in IT training in both the public and private sector
and a high satisfaction rate among its course
participants. The company is a selected training
partner within Kammarkollegiet – a Swedish
institution that delivers services to the public
sector. The company is also a member of SAUF, an
organisation of authorised learning companies,
and is a partner of the NASDAQ OMX-listed
Soprano. Informator is one of the largest suppliers
of IT education within the Nordic countries, with
more than 37,000 students per year.
Informator delivers official Microsoft training
of the highest quality as a Microsoft Gold Partner
within the Learning Competence. As an authorised
training partner, the company redeems education
vouchers for those partners who have software
assurance on their licenses.
InnofactorKeilaranta 9, Espoo, FI-02150, Finland
Sami Ensio, CEO
Tel: +358 10 2729000
innofactor.com
Innofactor is a leading provider of IT solutions
in the Nordic region, with a focus on Microsoft’s
platforms. Innofactor delivers business critical
solutions and maintenance services as a system
integrator. The company also develops its own
software products and services. Innofactor’s
product development is focused on Microsoft’s
Windows Azure-based cloud solutions. Innofactor’s
customers include about 1,000 private and public
sector organisations in Finland, Denmark, Sweden
and elsewhere in Europe. The company has
around 400 employees in a number of locations
in Finland, Denmark, and Sweden. From 2010
to 2014, Innofactor’s annual net sales growth has
been 45% above the national average, and leading
Finnish business publication Kauppalehti selected
Innofactor as the most successful company on the
Finnish stock exchange in 2013.
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Instant IT solutionsFatningen 20, 3.8, 2730 Herlev, Denmark
Aftab Ahmad, CEO
Tel: +45 219 06478
www.instantitsolutions.net
Instant IT provides Microsoft SharePoint and
Office365-enabled business solutions to customers
in both the private and public sector. The company
helps customers achieve significant business
competency that is technically comprehensive,
executively structured and delivers the desired cost-
effective results. At Instant IT, areas of key focus
include business applications, management portals,
and system management operations.
KPMG CrimsonwingLaan van Langerhuize 1, Amstelveen, 1186 DS,
Netherlands
Joost van der Vis, Director,
KPMG Management Consulting
Tel: +31 6 515716
www.kpmg.com/nl/kpmgcrimsonwing
KPMG Crimsonwing helps organisations meet
requirements by providing a complete range
of services, from advice on the optimisation
of business processes, to the integration and
implementation of the Microsoft Dynamics system.
KPMG delivers successful implementations and
ensures Microsoft Dynamics is managed optimally.
The company uses proven implementation
methods, tools and templates, as well as reference
models for business processes, including finance
and supply chain management. KPMG works to
meet industry benchmarks and key performance
indicators associated with business process models,
and helps analyse specific sub process flows of
applications that show how data and transactions
run through various applications. Governance,
risk and compliance controls are also mapped and
linked to the relevant business process models and
process flows.
KPMG Crimsonwing has a strong international
network of over 300 specialists in Microsoft
Dynamics, making the company one of the largest
Microsoft global system integrators.
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Moore Stephens Consulting150 Aldersgate Street, London, EC1A 4AB, UK
Simon Lamb, Director
Tel: +44 20 76511770
www.moorestephensconsulting.com
www.stars-ms.co.uk
Moore Stephens Consulting (MSC) has a long and
successful record of working with public sector
organisations, providing technology services and
solutions to enable them to meet the challenges
of providing better public services, improving
public safety, enabling easier access to accurate
information and meeting and reporting on key
performance targets. The company provides a
range of services encompassing business analysis,
bespoke systems development, mobile applications,
reporting and analytics solutions for many central
government departments and to large metropolitan
emergency services.
MSC’s services include custom software
development, data warehouse design, business
intelligence strategy and performance
management solutions.
The company has a specific focus on the fire
services sector, and has developed an integrated
set of systems – the central component of which
is StARS-MS, a personnel management system
that manages staff data and appliance availability,
rostering, support for retained duty system and
volunteer personnel and sickness management.
It also provides key management information
for strategic planning and decision making.
Simplifying and automating processes, StARS-MS
achieves time and cost savings while improving
efficiency and resilience.
Recently updated and enhanced is Moore
Stephens’ Incident Management System, which
gathers information about incidents from the
mobilising system and from station-based input,
including being provided information on appliances
and ridership from the StARS-MS system.
NEcX5-A/4, Road No.1, Industrial Development Area,
Nacharam, Hyderabad, Telanagana, 500076, India
Srinivasa Rao Yelledi, Managing Director
Tel: +91 99491 12345
www.necx.in
NEcX is a leading IT services and consulting-
oriented business solutions provider based in
India. The company serves the market need
by supporting devices that integrate with the
company’s enterprise applications through
valued associations. NEcX offers infrastructure
and managed services, cloud solutions, mobile
applications and consulting with a strong focus on
education, SMB and government customers.
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Nexus Open SystemsVale House, Pynes Hill, Exeter, EX2 5AZ, UK
Andy Jackson, Marketing Manager
Tel: +44 1392 205095
www.nexusos.co.uk
Nexus Open Systems was established in 1998. The
company has two offices, incorporating a digital
media studio and an IT Training and Exam Centre,
in Exeter, UK.
The company delivers IT solutions, software,
website and support services to companies and
organisations of all sizes that require true technical
expertise to meet their goals.
Nexus Open Systems has invested heavily in both its
personnel and strategic partnerships with industry-
leading IT manufacturers and providers. These
alliances are bonded by a single focus: to develop the
skills within the company around industry-standard
technology through company accreditation and
individual professional IT certification.
The company’s portfolio provides customers with
cost-effective and resilient business computing
solutions with extended technical support from
a single supplier. It has a proven track record and
a broad range of expertise to help enable and
support customers’ IT strategy on-site, in the cloud
and on the web.
The company provides a source of advice
that customers can trust and its IT consultants,
engineers, developers and training instructors
understand industry challenges and how effective
IT and communication can help to address them.
The company’s aim is to help make its customers
more successful through better productivity,
lower costs, greater competitiveness and improved
responsiveness and flexibility.
Optimal SystemsCicerostrasse 26, Berlin, 10709, Germany
Olaf Holst, Director Sales and Partner Management
Tel: +49 30 8957080
www.optimal-systems.de
Optimal Systems develops and distributes software
solutions for enterprise content management
(ECM). The Optimal Systems group was founded
in Berlin in 1991 and currently employs 330 people.
Optimal Systems software solutions are being used
all over the world by more than 1,700 customers,
including public administrations, industrial
enterprises, service companies and hospitals.
Optimal Systems is represented via a partner
network in Austria, Switzerland and other
European countries.
The company offers enaio, a central platform
for information management that allows users
to quickly and reliably find, manage, and archive
information securely and quickly.
The modular ECM suite of Optimal Systems
ensures unrestricted access to the inhomogeneous
data world of the company.
As a long-term Microsoft Gold Certified partner,
Optimal Systems develops technologies and
products that can be smoothly integrated into
Microsoft-based IT environments. enaio can
be integrated with Microsoft products such as
Microsoft SQL Server and business applications
like Microsoft Exchange Server, Microsoft
Dynamics NAV, Microsoft Dynamics CRM or
Microsoft SharePoint Server.
PA R T N E R S A - Z
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PrivaP.O. Box 18, De Lier, 2678 ZG, Netherlands
Arnold Vleeskens, Manager, Marketing and
Corporate Communications
Tel: +31 174 522600
www.priva.nl
Priva is a leading developer and producer of
technology to help control environmental
conditions in greenhouses and buildings in an
innovative way.
In the building industry, Priva develops and
manufactures intelligent building automation
systems that ensure a healthy indoor climate and
sustainable energy within a building for its users.
Within the horticulture sector, Priva enables
entrepreneurs to produce healthy, high-quality
food and ornamental plant crops in open field and
greenhouses with minimum use of scarce natural
resources such as energy and water.
Priva has offices in eight countries and is
represented worldwide in over 100 countries via
a unique international network of Priva dealers
and partners. Jointly with local parties, Priva offers
customers a platform of high-quality hardware,
software and service support.
QSR InternationalVanguard House, Daresbury Sci-Tech, Keckwick
Lane, Daresbury, WA4 4AB, UK
Diane Armstrong, Business Development Manager
Tel: +44 845 5442712
www.qsrinternational.com
NVivo software from QSR International helps users
organise and manage dialogue data that is collected
from stakeholder engagement, consultation and
research. The tool helps users make evidence-
based decisions, no matter what the dialogue
methods, and provides a permanent record of how
individual or group dialogue feedback has been
considered. It saves time by coding qualitative and
quantitative consultation responses in a way that
can be easily analysed and helps to automate the
analysis process.
Patient and public participation experts,
transformational teams in health and social
care, corporate strategy and policy teams in
local authorities, and research teams in non-
governmental organisations are among the groups
benefiting from NVivo, as well as consultation and
communication managers across the public sector.
The UK Land Registry, NICE, the Ministry of
Justice and the Northern Ireland Health and Social
Care Board are among the many organisations that
use NVivo to make sense of unstructured data.
Increasing numbers of local authority departments
and central teams are turning to NVivo to support
their consultation activities. NVivo is endorsed by
the Consultation Institute.
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R Systems5000 Windplay Drive, Suite 5, El Dorado Hills,
Sacramento, 95762, US
Asim Chowdhury, Global Head – Marketing and
Communication
Tel: +1 916 8308588
www.rsystems.com
R Systems is a specialised IT services and solutions
and IT-enabled services provider catering to a wide
range of global customers. The company operates
from 11 development and service centres spread
across Europe, North America, and Asia Pacific. R
Systems is endowed with some of the industry’s
highest quality certifications and standards,
including SEI CMMI Level 5 and PCMM Level
5. Its IT services and solutions span five major
verticals: telecom and digital media, banking and
finance, healthcare, manufacturing and logistics,
and government services.
R Systems is also a leader in mobility services and
analytics services. The company has won countless
accolades from global customers for its delivery
track record, quality standards, and adoption of
new technologies. Its strength lies in its quality
procedures, delivery and operational excellence,
customer-centric approach, intellectual capital, and
culture of innovation. With a rich legacy spread
over two decades, R Systems generates value that
helps organisations transcend to higher levels of
efficiency and growth.
SentimAltunizade Mah. Kısıklı Cad. no 33/2 , Uskudar,
Istanbul, Turkey
İffet Polat, Board Member
Tel: +90 216 5548554
www.sentim.com.tr
Sentim was established in 1989 in Turkey. It is
one of the leading firms in the field of system
integration and has been a business partner of
Microsoft since 2005. The company employs about
1,000 people with customers mainly from the
Turkey’s Fortune 500 list.
Sentim’s headquarters are located in Istanbul
and the company has over 1,000 customers. It
also operates a dedicated sales and support team
based in Ankara for central public projects. It is the
largest Microsoft public partner in Turkey.
The company has used Microsoft technology as
part of a number of significant projects, including
a family practice project for the Turkish Ministry
of Health and a decision support system for the
Turkish Ministry of Education.
A number of projects have been delivered in
the field of homeland security, in particular for
the MOBESE project that involves 13 cities across
Turkey. The company has also installed Hospital
Information Systems at 16 different large state
hospitals, and created an introduction portal for
the Turkish Ministry of Culture and Tourism. The
company collaborates with many industry-leading
companies and is among the business partners of
the Fatih project.
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SingularLogicAl. Panagouli and Siniosoglou Nea, Ionia,
Athens, 142 34, Greece
Dr. Teta Stamati, Unit Manager Business
Development and Presales
Tel: +30 21 06266500
www.singularlogic.eu
SingularLogic is a leading software and integrated
IT solutions group based in Greece.
Its activities include the development and
distribution of business software products and
cloud applications, as well as the study, design and
implementation of integrated IT solutions and
services for both the public and private sector. The
company also offers outsourcing services, as well
as the distribution and support of well-established
international IT products.
SingularLogic has a strong track record in
the successful delivery of public sector projects
in the fields of public administration, regional
administration and local government, healthcare
and social security, transport and defence.
Furthermore, it deals with the collection and
announcement of election results and with
subsidised European Union programs. Business
activity is based on a philosophy of cooperation
with public services and private bodies, in order
to offer alternative and automated services that
maximise the satisfaction and minimise the overall
cost of transactions.
SingularLogic is a member of Marfin Investment
Group, which operates in various countries across
southeast Europe.
Softlanding1605-555 West Hastings Street, Vancouver,
British Columbia, V6B 4N6, Canada
Martin Evers, Director of Sales
Tel: +1 604 6976763
www.softlanding.ca
Founded in 2000, Softlanding helps organisations
be their best by providing technology solutions and
services that help boost productivity. Softlanding’s
mission is to exceed the expectations of customers
by combining technical excellence, the highest
ethical standards and a deep understanding of
business needs to provide effective, reliable and
scalable solutions.
Areas of specialty include end-to-end SharePoint
services, Microsoft Enterprise Infrastructure, IT
staff augmentation, and managed support services.
Softlanding’s corporate culture provides an
atmosphere where creative thinking thrives,
helping people perform at their best. A wide
breadth of experience also means that Softlanding
is equally at home designing, building and
supporting solutions. A long established leader in
deploying and managing SharePoint solutions for
a wide variety of private, public and government
organisations, Softlanding combines experience
with innovation to provide unique solutions that
mature over time.
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SofttailorWerner-von-Siemens-Str. 2, Pfungstadt, Hessen,
64319, Germany
Hans Birnstiel, General Manager
Tel: +49 6157 9799290
www.softtailor.de
Softtailor was founded in 2007 and has years of
systems management experience. The company
specialises in application packaging and
virtualisation, software deployments, operating
system deployment, operating system migrations,
migrations of deployment systems, and application
lifecycle management.
The company’s experience covers the whole
range of consulting, implementation and operation
services, and has worked with companies with
between 200 and 55,000 clients.
Softtailor provides unrivaled quality and service
for clients’ application packaging and application
virtualisation requirements, including MSI
technologies, APP-V, ThinApp and SWV, and
systems management in general.
Softtailor has experience and expertise in Microsoft
and other major vendor’s solutions to make
customers’ application lifecycle management easy.
SparkedAmstelveenseweg 650e, Amsterdam, 1081 JJ,
Netherlands
Laurens Frijters, CEO
Tel: +31 20 442 0620
www.sparked.nl
Sparked offers ideas and solutions based on
Microsoft SharePoint, apps and cloud technology
with results in weeks – not months. The company
has a quadruple Microsoft Gold Partner status
and has been acknowledged by Microsoft as a
worldwide Partner of the Year finalist.
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Systematic Søren Frichs Vej 39, Aarhus, DK-8000, Denmark
Flemming Thomsen, Senior Vice President
Tel: +45 89 432000
www.systematic.com
Systematic is an international IT company that
focuses on five core business areas: public sector;
healthcare; defence; intelligence and national
security; and library and learning. Systematic
supplies IT solutions that empower customers to
make business-critical decisions. The mission-
critical solutions and products are future-proof,
reliable and user-friendly. Systematic is certified to
CMMI Level 5, which is an international standard
for maturity in software development processes. At
Systematic, innovation is a continuous focus, as the
company aims to turn complexity into simplicity
and deliver the best results for its customers in
more than 40 countries.
One of the company’s innovative new healthcare
solutions is Columna Service Logistics. This
solution optimises and simplifies tasking,
automation and coordination challenges between
clinical and service personnel in hospitals. It
helps increase operational efficiency, improve
patient safety and enhance employee satisfaction.
The solution consists of a range of user-oriented
application modules and a complete indoor
positioning platform.
Systemhaus ScheuschnerLebuser Weg 27, Frankfurt, Germany
Thomas Wellhausen, Managing Director
Tel: +49 336 0552260
www.scheuschner.de
Systemhaus Scheuschner is an innovative company
that is committed to the analysis, planning
and implementation of hardware and software
solutions in the emergency service field. The
company has extensive industry knowledge and
continuously develops its technologies to guarantee
customers have the security and flexibility required
for their operations.
The company strives to integrate its systems
with the existing structures of its customers and
to continue to make existing data readily available.
The establishment of an autonomous development
of hardware extends the range of solutions
available for special tasks, and by working with its
customers, the company can provide interesting
ways to implement tasks more effectively.
Systemhaus Scheuschner’s hardware and software
teams are comprised of highly-qualified engineers
and skilled workers.
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TotalMobilePilot Point, 21 Clarendon Road, Belfast, Antrim,
BT1 3BG, UK
Simon McIntyre, Senior Marketing Executive
Tel: +44 28 90330111
www.totalmobile.co.uk
TotalMobile is an enterprise mobility platform that
can be deployed across any department. By putting
the user at the centre of the solution, TotalMobile
is developed to transform service delivery and
provide benefits at every level.
TotalMobile empowers frontline service providers
by supplying them with all the information they
require at the point of service delivery. Staff are fully
mobilised, allowing them to focus on the job at hand.
Organisations significantly improve the
productivity of their workforce as more time is
spent delivering services and less time on admin and
paperwork. This increase provides the organisation
with the equivalent of a significantly larger
workforce. A range of efficiency savings are also
generated through the removal of preventable travel.
Staff are provided with improved working
processes. By using technology to remove
frustrating, time-consuming tasks, users have more
time to dedicate to service delivery. This ultimately
leads to improvements in staff morale, job
satisfaction and an increase in staff retention.
With the transformation of service delivery,
enabled by TotalMobile, service users experience a
higher quality of service.
TriasterFugro House, Hithercroft Road, Wallingford,
Oxfordshire, OX10 9RB, United Kingdom
Isobel Witts, Customer Success
Administrator
Tel: +44 870 4021234
www.triaster.co.uk
Based in Oxfordshire, UK, Triaster delivers a
business process management and improvement
solution that provides a single source of truth for
all processes and documentation. The company’s
completely customisable approach means it can fit
seamlessly with the corporate brand and strategic
objectives of customers.
The Triaster solution is an optimal way to
discover, manage and improve processes to achieve
required outcomes – be they best serving the public,
maximising efficiency or enabling cost savings.
Triaster’s approach ensures that it always delivers
to meet the needs of customers and the company
prides itself on its trusted partner relationships.
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Unit4Postbus 5005, 3502 JA, Utrecht, Netherlands
Emma Keates, Global PR Manager
Tel: +31 88 2471777
www.unit4.com
Unit4 is a leading provider of enterprise
applications that empower people in service
organisations. With annual revenue in excess
of €500M and over 3,700 employees worldwide,
Unit4 delivers industry-focused and best-in-class
enterprise resource planning (ERP) applications.
Thousands of organisations from sectors such as
professional services, education, public services,
not-for-profit, real estate, wholesale, and financial
services benefit from Unit4’s solutions.
Unit4’s People Platform provides the foundation
for Unit4 business applications to leverage key
technologies such as social, mobile, predictive
analytics, cloud and big data to deliver relevant
information to people in context and when they
need it. It enables applications to learn user needs
and behaviours through advanced predictive
analytics and applies that knowledge to increase
productivity and save time and money.
Flagship products include Unit4 Business
World – a comprehensive new breed of agile ERP
for a new generation, designed for services and
people, not products and transactions – and Unit4
Financials, one of the most extensive enterprise
finance systems in the market.
VisioSignPilehøj 18, 3460, Birkerød, 3460, Denmark
Katrine L. N. Kristensen, Head of Innovation and
Communication
Tel: +45 39 633906
www.visiosign.com
VisioSign specialises in professional software
communication solutions for small and large
organisations in the public sector, education,
healthcare, and services industries. More
than 10% of the Danish population receives
information daily via VisioSign solutions.
VisioSign has concentrated on development,
delivery and support in these specialist areas since
1999, and its experience means it is capable of
responding to any challenge.
With departments in England, Sweden, Norway
and Germany, VisioSign delivers professional
advice and an end-to-end, fully integrated solution.
It has its own R&D and support centre, offering
professional support to all users. This means
that the company can offer clients the latest
developments within the digital communications
systems marketplace.
VisioSign was originally based in Denmark,
where it remains an acknowledged market
specialist in communication via digital signage.
The company is renowned for its expertise
in the visualisation of internal and external
communications, as well as interfacing with other
systems. It has a wealth of experience around
communications via large screens.
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WAMTechnology CCP.O. Box 195, Stellenbosch, 7599, South Africa
Christian Mahncke, Chief Executive Officer
Tel: +27 21 8877161
www.wamsys.co.za
WAMTechnology CC is a specialist in the
development and implementation of technology
solutions to improve governance. Its key focus
areas are public health and water information
systems.
WAMTechnology CC was established in 1995
and has since undertaken many small, medium
and large-scale projects for local, national and
international clients.
The company’s clients range from public entities
and government departments to private individuals
and private companies. The company currently
works with the South African National Department
of Health, Centres for Disease Control (Atlanta),
Centres for Disease Control (Nigeria), Medical
Research Council (South Africa), University of
Cape Town, World Health Organisation and other
important role players in different business sectors.
As part of the delivery of its technology solutions,
WAMTechnology CC undertakes custom software
development projects and provides services across
the software development lifecycle.
The company’s staff are suitably qualified and
driven to provide clients with the best service.
The company operates as a team of dedicated
professionals and are passionate about making a
difference.
WAMTechnology CC uses Microsoft technologies
and the company is a Microsoft partner, having
successfully met the requirements for ISV and
software solutions.
WISeKey29 Rte de Pré Bois, Geneva, 1215, Switzerland
Carlos Morerira, CEO
Tel: +41 22 5943000
www.wisekey.com
WISeKey is a leader in digital identification and
authentication technologies, headquartered in
Geneva, Switzerland. The company’s mission is to
transform the internet into a reliable and fair tool
for conducting secure, electronic transactions.
WISeKey products and services include
CyberSecurity Solutions, which offers core
products and services related to trusted e-identities.
The company’s solution range includes secure
sockets layer and personal certificates, electronic
document signature and dematerialisation,
corporate public key infrastructure solutions and
special projects like e-voting and e-invoicing.
The company also offers Digital Brand
Management, an anti-counterfeiting and
sales monitoring system that provides 100%
authentication, and WISeKey Mobile, a suite
of applications leveraging secure digital IDs
and WISeKey technologies to bring secure data
protection, secure communications, and rich
interactions to mobile users. Such products include
WISfans, which enables global brands to stay in
touch with their fans, WISeID, which secures
authentication data, personal identification data,
and documents, and WISePhone, which secures
voice communications.
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Ymens Teamnet22 Tudor Vladimirescu St., Green Gate 7th Floor
District 5, Bucharest, Romania
Alina Georgescu, Sales Director
Tel: +40 724 313389
www.ymens.com
Ymens is an innovative, cloud-focused company
with the necessary skills and expertise to provide
a wide array of complex and integrated business
solutions from the cloud, both at national and
international levels. Ymens is the first cloud broker
in Romania to offer dedicated cloud-sourcing
solutions to public and private organisations.
The company offers various types of cloud
deployments, from pure public cloud to hybrid
and private cloud. Ymens complements its
governmental cloud solutions with a complete suite
of services for consulting, support, maintenance,
training and various IT managed services.
Part of Teamnet Group – one of the top three IT
integrators in Romania – Ymens provides a fully-
fledged cloud broker platform to governmental
authorities and a dedicated G-Cloud solutions
portfolio tailored for Romanian public institutions.
The company’s Microsoft Gold Competencies
validate the high level of expertise and capabilities
in the latest Microsoft solutions and technologies
it offers. The strategic partnership with Microsoft
contributes to Ymens’ vision of becoming the
preferred cloud broker at regional level for both
public institutions and private organisations.
Zainea Com Servstr. General Eremia Grigorescu, No.21, Bl.56, sc.2,
et.2, apt.19, Braila, 810073, Romania
Catalin Zainea, General Manager
Tel: +40 239 678907
www.zbuget.zcs-software.com
Zainea Com Serv is a private Romanian software
producer that develops solutions to support central
and local administrations and help them improve
their financial, material and human resources
management with reduced implementation costs.
The company has developed software
applications that are easy to use, flexible and can
be adapted according to legislative changes within
the public sector. The company has carried out
successful implementations at more than 300
public institutions, due in part to the technical and
functional architecture of its software application.
This ensures an effective implementation for a
wide range of budgetary units, from county or
regional structures with multiple locations to
smaller organisations.
Zainea Com Serv’s software applications
– ZBuget C/S and ZPersonal C/S – are
modern, integrated solutions that enable the
implementation of various functional and complex
processes and information flows for different types
of organisation, including ministries, governments,
prefectures, county councils, mayoral offices, and
decentralised local services.
“THE TOOL THAT ALLOWS US TO WRITE OUR FUTURE“MARIA FILHAIT Director | BIC - IT & Telecom
Compusoftware Solutions & Reseller has more than 20 year in experience on the IT sector, and it has been a Microsoft Partner since its inception. Our market expertise allows us to offer global corporate licensing, services and Cloud solutions to small, medium and large companies, other than helping them choose the ideal solution.
Elected as one of the biggest and best LARs in Latin America, Compusoftware is the best and most reliable choice when it comes to choosing an IT partner for Microsoft solutions.
GET IN TOUCH+55 11 3320 9200www.compusoftware.com.br
BIC CHOSE TO TRUST ONE OF THE BIGGEST MICROSOFT PARTNERS IN LATIN AMERICA.
“THE TOOL THAT ALLOWS US TO WRITE OUR FUTURE“MARIA FILHAIT Director | BIC - IT & Telecom
Compusoftware Solutions & Reseller has more than 20 year in experience on the IT sector, and it has been a Microsoft Partner since its inception. Our market expertise allows us to offer global corporate licensing, services and Cloud solutions to small, medium and large companies, other than helping them choose the ideal solution.
Elected as one of the biggest and best LARs in Latin America, Compusoftware is the best and most reliable choice when it comes to choosing an IT partner for Microsoft solutions.
GET IN TOUCH+55 11 3320 9200www.compusoftware.com.br
BIC CHOSE TO TRUST ONE OF THE BIGGEST MICROSOFT PARTNERS IN LATIN AMERICA.
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