Quosphere Infosolutions Pvt Ltd - reduced size
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Transcript of Quosphere Infosolutions Pvt Ltd - reduced size
Document is intended for internal use only, are not directed to, or intended for distribution
Agenda
• Introducing Quosphere
• Our Services and Engagement Model
• Implementation Services
• Support Services
• Q & A
Document is intended for internal use only, are not directed to, or intended for distribution
Introducing QuosphereDelivering Intelligent Solutions For the Future
• Established in 2010.
• Specialize in Application Consulting, CRM and Business Intelligence
• HQ – Mumbai, India; Regional Offices – Delhi, Bengaluru
• International Operations – North America, UAE
North America Europe
Rest of Asia
IndiaAfrica
Australia
Middle East
Global Presence & Aspiration :
Key Partners:
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Organization Structure
Technical Lead
Principal Architect
Technical Architect
Technical Specialist
Track
Delivery Track
Project Manager
Head - Delivery
Program Manager
Sr. Programmer
Programmer
Associate
Programmer
Trainee
Channel
Sales / Marketing
Officer
Assistant Manager –
S/M
Sr. Manager /
Manager –S/M
VP / AVP – S/M
National Head - Sales
Corporate
Sr. / Associate –
Finance / HR /
Admin / IT
Assistant Manager –
Finance / HR /
Admin / IT
Manager / Sr.
Manager – Finance /
HR / Admin / IT
Head – Finance / HR
/ Admin / IT
GRADES
Leadership
Strategic
Supervisory
Individual Contributor
Chief
Technology
Officer
Chief
Operating
Officer
Chief
Governance
Officer
Chief Executive
OfficerChief Officer- Strategy & ChangeChief Mentor
Note : S/M – Sales & Marketing, The function sales
Includes Inside Sales, Pre Sales & Sales. Support Track
Support Lead
Head - Support
Support Desk
Support Specialist
Support Trainee
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Quosphere CredentialsDelivering Intelligent Solutions For the Future
• 100+ Successful Project Implementation across Business Intelligence and Application Consulting
• Deep Consulting skills coupled with Vertical Expertise
• Vertical Footprints
• Snapshot of Customers
Retail
Technology
Entertainment
Manufacturing
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Our Services
Optimize user adoption of
QlikView, while speeding
integration and controlling
costs – with our
implementation services.
Implementation Services
Leverage Quosphere
services to roll out
projects more efficiently
– and ensure the right
tools are identified for
every user need.
Planning Assessment Services
Realize the true benefits
of your business strategy
with a recommended BI
roadmap – developed
based on your specific
requirements and
business challenges.
Roadmap Development
Services
Optimize your Qlik
applications, determine
the most efficient upgrade
path, and plan for a
smooth QlikView to
QlikSense
implementation.
Upgrade and Migration
Services
Leverage Quosphere
support services to
overcome your end to end
business requirements
and challenges
Support Services
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Engagement Model
Fixed Price
• Customer Defines project
requirement.
• Project Delivery and
Execution based on SOW
and milestones.
• Project Management and
supervision by Quosphere.
• Delivery at mutually agreed
schedule and cost as per
standard of work.
Time & Material
• Quosphere will provide
resource to customer either
onsite or offshore.
• Project management and
supervision ownership with
customer.
Dedicated Development Center
• A dedicated team allocated
for a customer for a fixed
duration.
• The team works exclusively
for the customer.
• Team management and
supervision with
Quosphere.
• Project management and
execution ownership with
Quosphere.
Hybrid Model
• This model is a mixture of
fixed price and T&M.
• Research/ Analysis &
Estimation is performed
under one model and then
project under a different
model.
• Adopting such a model
enables our customer to
maximize their ROI without
compromising any aspect of
the project itself.
Document is intended for internal use only, are not directed to, or intended for distribution
Deployment Model
Total Offsite Hybrid Model 1 Hybrid Model 2 Shared Resource Group
Offsite
Project Manager
Development Team
QA/ Testing Team
Support Engineers
Client
Project Manager
Onsite
Project Manager
Development Team
QA/ Testing Team
Support Engineers
Offsite
Project Manager
Onsite
Development Team
QA/ Testing Team
Support Engineers
Development Team
QA/ Testing Team
Offsite
User Experience & Adoption
Performance Testing
Architecture Review
Technology Consulting
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Implementation Approach
Requirement
Gathering
Build /
Configure TestImplement /
Deploy
Ongoing
Support
Analyze the
requirements Data Modeling Module Test UAT
Fit-gap
analysis
Report
Development Integration Test TrainingSupport
Transition
Process MappingSystem
IntegrationData Flow Test Sign - Off Level – 1, 2, 3
Support
Sign - OffUnit Testing &
Performance
Performance
TestingGo – Live Resolving
Issues
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Implementation Resource Team
IT Delivery Head
Quosphere Support Team
Implementation Specialist Support Team Lead Business Analyst
Sr. Industry SpecialistProject ManagerTechnology Lead
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Key personnel ResponsibilitiesResource Name & Title Responsibility
IT Delivery Lead • Overall execution and management of the project
• Share in client practice and performance management including project team
management
• Manage communication with key stakeholders and senior management
Sr. Industry Specialist • Provide domain and functional expertise
• Provide best practices to be incorporated in the program.
• Liaison with key operation managers
Engagement & QA Lead • Provide independent quality assurance of all key deliverables
Project Manager • Responsible for planning and managing all project activity, as well as working with
the Client process owners on value delivery
• Performance Metrics Reporting
• Manage and resolve escalations
• Manage communication with all Client stakeholders
Implementation Specialist • Acts as a lead for the technical team
• Work with Client technical specialist to understand the current technical
environment
• Develop a roadmap and integration workflow to integrate with other application
systems of the Client
Business Analyst • Work with the Client process owners to understand the current process
• Create and customize workflows and address the customization needs of Client
Support Team Lead • Lead the customer support team
• Knowledge transfer to support team
• Resolve all technical issues
• End-user Training
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Support Approach
Requestor
Submits Request Receives Solution
Help Desk
Representative Receives Support request
(Ticket Creation / Request
Log)
Research / Resolve else
Assign TicketMonitor Request &
Escalate
Close Ticket and
Communicate Solution
Support
Teams Support Team: Research and
Resolve Technical Queries
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Support Resource Team
VP Technology
Program Manager
Support
Support Team
LeadSupport Team
Support Team
Support Team
Helpdesk
Representative
Client
Ticketing System
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Key personnel Responsibilities
Resource Name & Title Responsibility
Support Team Lead • Lead the customer Support Team
• Knowledge transfer to support team
• Resolve all technical issues
• End user training
Support Team • Research on the issues which needs support
• Provide resolution for the issues
Helpdesk Representative • Point of contact for client regarding issue tickets
• Research/ validate issues and assign tickets
• Monitor request and escalate
• Closing issue tickets and communicating resolutions to client
Program Manager • Provide independent quality assurance of all key deliverables
VP Technology • Overall execution and management of the project
• Share in client practice and performance management including project team
management
• Manage communication with key stakeholders and senior management