qulak customer satisfaction measurement system

qulak Customer Satisfaction Measurement System

About KC TECHCustomer Satisfaction

KC TECH was founded in 2011 and since then it specialized in data collection and data processing solutions. KC tech creates IT platforms to help companies grow by developing their system to fit to the new age of technology and meet their customers’ needs.

Know Your Curtomer

qulak is an innovative solution, developed to ease the customer data collection, at the sales and service points.

The system was designed to work on tablets. One click on the answer help colleting customer feedbacks, expecting and requests.

~50K click From July to February

- qulak helps companies to collect customers feedbacks in attractive, reliable, easy and fast way,

- The system allows real-time feedback collection from any sales and service points,

- and the results are analyzed and reported in real-time.


qulak analyze customer feedbacks and gives you a comprehensive idea about what customers think of your perform-ance.

Real customer experience: 86 %Real-time real result: 94 %

Social media efficiency: 78 %Measurement: 74 %


• of the unsatisfied customer will not buy your product or service again91%

• of unhappy customer will prevent other customer to come to your business through negative WOM

68%•Only 4 % of unhappy customer will tell you abou their bad experience.4%

Real customer experience at real-time analyses.

Real customer experience qulak analyze and helps you to understand your customer real experience. Real-time, real result This system take your real customer feedback and tells you more about your customer choice to help you forecast and plan your business. Measurement Customer satisfaction considered to be one of the most critical points to sustain your business. While, we cannot manage unmeasured satisfaction. qulak tells you what is going on at your business and help you see changing trends in your customer experience. In the end we assure a healthier and faster growing business.


Measure

qulak allows you to get customer feedback and measure your performance through customer satisfaction. The measuring process with on tablet intuitive platforms is done faster and easier than it have ever done been before. Also, it makes it more attractive to the customer the thing that will grantee more customer feedback.


FollowKeep close to your customer anytime anywhere through qulak follow up system. The system allows you to keep updated with your customer feedback using your Windows and Android systems. Studies resulted that 80 % of unhappy customer will not come back to you and will search for alternative products and service.


Analyze

qulak instantly analyze your customer feedback and give you the chance to benchmark your business through the gained result anytime. In addition, the developed statistical analyses system allows you process the data in every detail.

Measurecustomer

satisfaction

Customers givetheir idea about

your business

ManagementFollow the resultTo take actions

Make unhappyCustomer Shappierthrough and GainTheir loyalty and

Prevent bad WOM

Happy customershare their

experience onthe social media.

Grow yourBusiness and

Gain more profit

qulak System

1- Satisfied customer will buy 25-80 % more from regular customers. 2- Loyal customer will come 10 times more than other customers.3- 22% of first time visit happy customers will come back and buy from you again.4- Only 4% of unhappy customers will buy from you again.


Customizable feedback forms

With qulak application you can simply design your own questionnaire, add

and delete questions and choose from 35 deficient types of questions.

The answers.



KC-TECH R/D Information Technology

Mersin University Çiftlikkoy CampusTechnopark Administrative BuildingNo:B-7 Yenisehir/Mersin

Phone : +90 850 333 2408Web : www.qulak.comMail : [email protected]

qulak customer satisfaction measurement system

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