QuizMe 3
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QuizMe 3 A collection of tech- related quizzes…
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QuizMe 3. A collection of tech-related quizzes…. Troubleshooting Macs may seem like mindless key punching…. (or wand waving). To see the boot manager on a Mac:. Press and hold the Option key at boot. Press and hold B+M+W. Press and hold down the (left) mouse button. Correct Answer: B/D. - PowerPoint PPT Presentation
Transcript of QuizMe 3
QuizMe 3
A collection of tech-related quizzes…
Troubleshooting Macs may seem like mindless key punching…
(or wand waving)
To see the boot manager on a Mac:
a) Press and hold the Option key at boot.
b) Press and hold B+M+W.
c) Press and hold down the (left) mouse button.
Correct Answer: B/D
To boot a Mac from a CD/DVD:
a) Press F2 then change the boot order.
b) Press and hold C+I+A.
c) Use the boot manager.
d) Press and hold the C key on the keyboard.
Correct Answer: C, D
For hardware diags on a Mac:
a) Run TechTool Pro (from Protégé/other Mac).
b) Use the install disk for the particular model.
c) Try pressing F2 or D at startup.
d) Any of the above.
Correct Answer: D
To start in Target Disk Mode:
a) Press and hold the F key on boot.
b) Press and hold the Option key on boot.
c) Press and hold M+T+V on boot.
d) Press and hold the T key on boot.
Correct Answer: A
To eject a (stuck) CD/DVD from a Mac:
a) Press and hold the (left) mouse button at boot.
b) Press and hold the eject button.
c) Use Disk Utility.
d) Any of the above.
Correct: D
To reset the PRAM on a Mac:
a) Press/hold Apple+Shift+Ctrl+Opt+Escape+Power+QWERTY (simultaneously).
b) Press and hold the power button.
c) Press and hold Apple+Option+P+R.
d) Reboot.Correct: D
Resetting power management on a Mac…
a) is done by holding the power button.
b) cannot be done.
c) varies from model to model.
Correct Answer: C
“My Mac is slow” can be caused by:
a) Running out of disk space.
b) Failing hard disk.
c) Faulty RAM.
d) Any of the above.
Correct: D
To install/reinstall Mac OS X you need:
a) Any Mac OS X install disk.
b) The install disk that came with the computer.
c) Any install disk made for the particular model.
d) B and C
Correct: D
The Helpdesk can install Mac OS X for:
a) College-owned machines ONLY.
b) College AND student-owned machines.
c) College owned and supported models of student owned machines.
Correct Answer: A
Consistency is overrated…
Without voiding warranty, the drive of an early* MacBook Pro can be
removed:
a) By anyone (user-removable).
b) By senior Helpdesk Technicians ONLY.
c) By Apple-authorized repair centers.
Correct Answer: C * mid-2008 and BEFORE.
Without voiding warranty, the drive of a MacBook can be removed:
a) By anyone (user-removable).
b) Senior Helpdesk Technicians ONLY.
c) Apple-authorized repair centers.
Correct Answer: A
The hard drive is user-removable in:
• late-2008 (and later) MacBook Pro models
• all MacBook models
Removing a hard disk from an iBook G4 requires removing:
a) 1 screw.
b) 3 screws.
c) 46 screws.
Correct Answer: C
Removing a hard disk from Latitude D600 requires removing:
a) 1 screw.
b) 3 screws.
c) 46 screws.
Correct Answer: A
Removing a hard disk from a Latitude D630 requires removing:
a) 1 screw.
b) 2 screws.
c) 6 screws.
Correct Answer: B
Removing a hard disk from a black/white MacBook requires
removing:
a) 1 screw.
b) 3 screws.
c) 46 screws.
Correct Answer: B
Mac doesn’t boot into OSX, displays blinking “?”. Most likely:
a) The PRAM needs to be reset.
b) The hard disk has failed.
c) Computer needs to be reimaged.
d) There’s a RAM problem.
Correct Answer: B
A student’s Mac has a failed disk (or system board, or screen). What’s the quickest, most reliable repair option?
a) Send it to SR, they can fix it.
b) Customer can buy a new hard disk and we can always replace it.
c) Have customer contact Apple/SmallDog.
Correct Answer: C
A CD/DVD is stuck* inside a Mac. To get it out:
a) Insert a paper clip.
b) Press apple+option+o+u+t,
c) Remove the optical drive from the computer, then try inserting a paper clip.
d) Contact Apple or an authorized repair center.
Correct Answer: C * can’t be ejected using aforementioned methods.
The keyboard on most Apple laptops is user-replaceable. True or False?
Answer: FALSE.
Tidbits
What’s the easiest way to troubleshot a network problem on a Mac:
a) Reboot.
b) Create a new network location.
c) Reinstall the network driver.
d) Reapply the latest combo update.
Correct Answer: B
What’s the easiest way to troubleshot an LCD projection/display problem on
a Mac:
a) Power-cycle the projector.
b) In System Preferences => Displays, click “Detect Displays”.
c) In System Preferences => Displays, turn on mirroring.
Correct Answer: C/B
