Quiz6-10

Question 1

Correct

Mark 1.00 out of 1.00

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Intuitive decision making complements rational decision making but not bounded rational

decision making.

Select one:

True

False

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The correct answer is 'False'.

Question 2

Correct


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Highly reliable organizations (HROs) are easily tricked by their success.

Select one:

True

False

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Question 3

Correct


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Whenever anyone praises Mark for his good performance, he has the tendency to attribute his

success to his personal qualities such as his ability to thrive under pressure and his eye for detail.

However, any negative performance feedback is always met with excuses such as unsupportive

team members or insufficient time. This is an example of the ________.

Select one:

a. self-serving bias

Correct

b. confirmation bias

c. randomness bias

d. framing bias

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The correct answer is: self-serving bias

Question 4

Correct


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A programmed decision is a repetitive decision that can be handled by a routine approach.

Select one:

True

False

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The correct answer is 'True'.

Question 5

Correct


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Nonprogrammed decisions ________.

Select one:

a. involve standardized solutions

b. are usually made by lower-level managers

c. are associated with clear and specific goals

d. are unique and nonrecurring

Correct

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The correct answer is: are unique and nonrecurring

Question 6

Correct


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To make effective decisions in today's fast-moving world, managers need to ________.

Select one:

a. build organizations that shun complexity

b. know when it is time to call it quits

Correct

c. ignore cultural differences

d. build organizations that rely on their past successes

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The correct answer is: know when it is time to call it quits

Question 7

Correct


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Structured problems align well with which type of decisions?

Select one:

a. programmed

Correct

b. analogous

c. organic

d. nonlinear

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The correct answer is: programmed

Question 8

Correct


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To determine the ________, a manager must determine what is relevant or important to resolving

a problem.

Select one:

a. bounded rationality of a decision

b. escalation of commitment

c. weight of the decision criteria

d. decision criteria

Correct

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The correct answer is: decision criteria

Question 9

Correct


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________ results in a solution that is considered "good enough."

Select one:

a. Escalating

b. Linear thinking

c. Intuition

d. Satisficing

Correct

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The correct answer is: Satisficing

Question 10

Correct


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Managing Your Career (Scenario)

Michelle has a new job and is learning to perform the tasks assigned to her. Different situations

demand different decision-making processes.

Michelle finds a company directive that specifically restricts her from taking certain actions. This

is a(n) ________.

Select one:

a. rule

Correct

b. policy

c. agenda

d. procedure

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The correct answer is: rule

Question 11

Correct


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"Smoking and the consumption of alcohol are strictly prohibited inside the work premises." This

is most likely an example of a(n) ________.

Select one:

a. rule

Correct

b. objective

c. procedure

d. axiom

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The correct answer is: rule

Question 12

Correct


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A policy ________.

Select one:

a. typically contains an ambiguous term

Correct

b. specifically states what should or should not be done

c. is a series of sequential steps a manager uses to respond to a structured problem

d. is used when dealing with unstructured problems and nonprogrammed decisions

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The correct answer is: typically contains an ambiguous term

Question 13

Correct


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When problems are ________, managers must rely on ________ in order to develop unique

solutions.

Select one:

a. structured; nonprogrammed decision making

b. structured; pure intuition

c. unstructured; nonprogrammed decision making

Correct

d. unstructured; programmed decision making

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The correct answer is: unstructured; nonprogrammed decision making

Question 14

Correct


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The phenomenon of escalation of commitment refers to an increased commitment to a previous

decision despite evidence that it may have been wrong.

Select one:

True

False

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Question 15

Correct


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Managers cannot possibly analyze all information on all alternatives, they tend to ________,

rather than ________.

Select one:

a. maximize; satisfice

b. neutralize; satisfice

c. satisfice; neutralize

d. satisfice; maximize

Correct

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The correct answer is: satisfice; maximize

Question 16

Correct


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The Car (Scenario)

Colleen is a student, and her older brother has loaned her an old car. The car is in need of several

repairs before she will feel comfortable driving it.

Before talking to a repair person, Colleen needs to prioritize the repairs. Her first concern is

safety of the vehicle. This step in the decision-making process is called ________.

Select one:

a. weighting the decision criteria

b. analyzing alternatives

c. identifying the decision criteria

Correct

d. evaluating decision effectiveness

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The correct answer is: identifying the decision criteria

Question 17

Correct


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Toby is hunting for a new apartment. He is specifically looking for one that is located in the

heart of the city and should be available for $600 per month. However, Toby is also willing to

pay up to $850 per month for a place that is situated slighted away from the city center.

According to him, the second option "will also do." This is an example of ________.

Select one:

a. rational decision making

b. bounded rationality

Correct

c. intuitive decision making

d. non linear thinking

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The correct answer is: bounded rationality

Question 18

Correct


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One assumption of rational decision making is that the decision maker is not aware of all

possible alternatives and consequences.

Select one:

True

False

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Question 19

Correct


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Which of the following statements is true concerning problem identification?

Select one:

a. Problems are generally obvious.

b. A symptom and a problem are one and the same.

c. Generally, what is a problem for one manager is a problem for all other managers.

d. Effectively identifying problems is not easy.

Correct

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The correct answer is: Effectively identifying problems is not easy.

Question 20

Correct


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Design thinking suggests that managers should look at problem identification collaboratively and

integratively with the goal of ________.

Select one:

a. unveiling a rational approach to address the situation

b. analyzing the situation with deductive reasoning

c. developing solutions which somehow seem inevitable

d. gaining a deep understanding of the situation

Correct

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The correct answer is: gaining a deep understanding of the situation

Question 21

Correct


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An effective decision-making process ________.

Select one:

a. focuses on matters of importance

Correct

b. focuses on consistency more than logic

c. avoids subjective and intuitive thinking

d. is complex but reliable

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The correct answer is: focuses on matters of importance

Question 22

Correct


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In the decision-making process, after allocating weights to the decision criteria, the decision

maker lists viable alternatives that could resolve the problem.

Select one:

True

False

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Question 23

Correct


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The decision-making process begins by identifying decision criteria.

Select one:

True

False

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Question 24

Correct


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Pat is the manager of a large project that has been underway for the last eight months. It has now

become apparent that, due to various external factors, the project is unlikely to succeed. Even

though the best option would be to withdraw from the project, Pat continues to pump money and

resources into it in the hope that the project's prospects will change. He reasons that he doesn't

want all those months of hard work to go to waste. This is an example of the ________.

Select one:

a. availability bias

b. hindsight bias

c. sunk costs error

Correct

d. self-serving bias

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The correct answer is: sunk costs error

Question 25

Correct


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When managers make decisions that are rational but limited by their ability to process the

information, they are following the concept of ________.

Select one:

a. cognitive decision making

b. bounded rationality

Correct

c. escalation of commitment

d. intuitive decision making

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The correct answer is: bounded rationality

Question 1

Correct


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In organizations, people who act as catalysts and assume the responsibility for managing the

change process are called ________.

Select one:

a. change masters

b. change agents

Correct

c. change champions

d. change generators

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The correct answer is: change agents

Question 2

Incorrect


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Coercion involves exchanging something of value for an arrangement to lessen the resistance to

the change effort.

Select one:

True

False

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Question 3

Correct


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________ refers to the ability to combine ideas in a unique way or to make unusual associations

between ideas.

Select one:

a. Innovation

b. Alteration

c. Creativity

Correct

d. Diversity

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The correct answer is: Creativity

Question 4

Correct


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Which of the following is NOT an internal force of change?

Select one:

a. technology

Correct

b. strategy

c. workforce

d. employee attitudes

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The correct answer is: technology

Question 5

Correct


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Which of the following techniques for reducing resistance to change assumes that much of the

resistance lies in misinformation?

Select one:

a. negotiation

b. education and communication

Correct

c. participation

d. facilitation and support

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The correct answer is: education and communication

Question 6

Correct


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What organizational development technique involves changing the attitudes, stereotypes, and

perceptions that work groups have about each other?

Select one:

a. team building

b. intergroup development

Correct

c. survey feedback

d. sensitivity training

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The correct answer is: intergroup development

Question 7

Correct


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An innovative culture is likely to have ________.

Select one:

a. high external controls

b. low tolerance of risks

c. closed-system focus

d. tolerance of conflict

Correct

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The correct answer is: tolerance of conflict

Question 8

Correct


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Lightspeed.com (Scenario)

Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every

global time zone. Some of the factors that the team has to contend with are deadlines, strong

work ethic, the creativity-innovation chain, high-speed turnaround, and professionalism. As team

leader, Edwin sees team members via video conference only a few times per year. A frustration

that he is encountering is that he works with all of these people and does not have control over

their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the

position he is in, he feels he gets all of their complaints. The team does not deal well when a

member offers an "off-the-wall" solution to a team problem; team members seem to have more

trouble with this than any other team-conflict issue. What he likes most about leading the team is

that they seem to prefer getting their objective accomplished instead of wasting time trying to

decide who should be doing what.

The part Edwin likes the most is that the team seems to prefer getting their objective

accomplished instead of wasting time, which indicates that the team is ________.

Select one:

a. tolerant of conflict

b. an open-system focus team

c. able to deal with high risk

d. focused on ends rather than means

Correct

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The correct answer is: focused on ends rather than means

Question 9

Correct


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A change capable organization ________.

Select one:

a. links the present and the future

Correct

b. discourages diverse teams

c. discourages mavericks

d. follows its competitor's footsteps

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The correct answer is: links the present and the future

Question 10

Correct


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New Ideas (Scenario)

Although New Ideas, Inc., has been in business for 30 years, the company and its employees

seemingly have been in a constant state of change. Louis Snyder has been President of New

Ideas, Inc. for the last 15 years. During these 15 years, he has had to change the strategic focus of

the company three times. The employees have started becoming vocal about the decrease in their

bonus checks and their desire for increased profits. It seems as though his competition is always

introducing new products into the market and his company's niche products have to be constantly

changed in order to keep up with the competition. Moreover, the government has been active in

passing new legislation to increase the control of the product packaging and product contents.

The technology used to manufacture the products has also been continually changed to make the

process more efficient.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong

competition in the market. This situation describes what metaphor of change?

Select one:

a. a calm water metaphor

b. a black-water rapid metaphor

c. a rapid water metaphor

d. a white-water rapids metaphor

Correct

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The correct answer is: a white-water rapids metaphor

Question 11

Correct


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A leadership change can facilitate cultural change.

Select one:

True

False

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Question 12

Correct


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A ________ helps employees whose personal lives suffer from a lack of planning to sort out

their priorities.

Select one:

a. time management program

Correct

b. wellness program

c. life insurance program

d. health and wellness program

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The correct answer is: time management program

Question 13

Correct


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________ is the process of taking a creative idea and turning it into a useful product or work

method.

Select one:

a. Innovation

Correct

b. Inspiration

c. Creativity

d. Ingenuity

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The correct answer is: Innovation

Question 14

Correct


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According to Lewin, which of the following is the objective of refreezing?

Select one:

a. directing behavior away from the status quo

b. hindering the existing equilibrium

c. eliminating the need for future change

d. stabilizing the new situation

Correct

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The correct answer is: stabilizing the new situation

Question 15

Correct


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Sensitivity training refers to activities that help team members learn how each member thinks

and works.

Select one:

True

False

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Question 16

Correct


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New Ideas (Scenario)

Although New Ideas, Inc., has been in business for 30 years, the company and its employees

seemingly have been in a constant state of change. Louis Snyder has been President of New

Ideas, Inc. for the last 15 years. During these 15 years, he has had to change the strategic focus of

the company three times. The employees have started becoming vocal about the decrease in their

bonus checks and their desire for increased profits. It seems as though his competition is always

introducing new products into the market and his company's niche products have to be constantly

changed in order to keep up with the competition. Moreover, the government has been active in

passing new legislation to increase the control of the product packaging and product contents.

The technology used to manufacture the products has also been continually changed to make the

process more efficient.

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the

process more efficient is the result of a competitor lowering its price. Therefore, it was a(n)

________.

Select one:

a. external force of change

Correct

b. internal force of change

c. marketplace force of change

d. economic force of change

Feedback

The correct answer is: external force of change

Question 17

Correct


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Lightspeed.com (Scenario)

Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every

global time zone. Some of the factors that the team has to contend with are deadlines, strong

work ethic, the creativity-innovation chain, high-speed turnaround, and professionalism. As team

leader, Edwin sees team members via video conference only a few times per year. A frustration

that he is encountering is that he works with all of these people and does not have control over

their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the

position he is in, he feels he gets all of their complaints. The team does not deal well when a

member offers an "off-the-wall" solution to a team problem; team members seem to have more

trouble with this than any other team-conflict issue. What he likes most about leading the team is

that they seem to prefer getting their objective accomplished instead of wasting time trying to

decide who should be doing what.

When a member offers an "off-the-wall" solution to a team problem, Edwin has to contend with

what cultural variable?

Select one:

a. tolerance of conflict

b. tolerance of risk

c. tolerance of the impractical

Correct

d. focus on ends

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The correct answer is: tolerance of the impractical

Question 18

Correct


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Fred Fryer's Donuts (Scenario)

Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc., has

recognized that there is a need for reengineering the entire organization. The main need is to

install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of

all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained

to operate the new computer programmed equipment. Fred is setting up the main store as a

training store. Employees from the other stores will train at the main store for five days while

their respective store's equipment is being converted. The regular employees from the main store

have the responsibility of instructing the classes or overseeing the installation of the new

equipment and testing its operation before that store's employees return from training. The

organization is also replacing the old employee reporting system. Ordering of materials will now

be done by an intranet. Fred has promised that no one will lose his or her job because of the

organizational changes. He estimates that when the employees get to the computer programming

training, as many as 10 percent of the current employees will resign or retire. He also thinks that

opening a new store in Nowhere, will absorb the excess employees.

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Select one:

a. people change

b. management change

c. technological change

Correct

d. structural change

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The correct answer is: technological change

Question 19

Correct


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Stress is the adverse reaction people have to excessive pressure placed on them from

extraordinary demands, constraints, or opportunities.

Select one:

True

False

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Question 20

Correct


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A realistic job preview during the selection process minimizes stress by reducing ambiguity over

job expectations.

Select one:

True

False

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Question 21

Correct


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In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the

normal flow of events.

Select one:

True

False

Feedback


Question 22

Correct


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The Government Job (Scenario)

Colin was getting accustomed to his surroundings in a state government job. His efforts at

getting people to accept change had met with little resistance due to his and the new director's

efforts as well as the hard work of his subordinates. But now the hard part really started-actually

managing the change. What techniques could he and his agency's new director employ to most

effectively implement changes that would result in increased productivity in his department? He

considered changing three aspects of his agency: the structure, the technology, and the people.

Colin decided his people will benefit from ________, a method of changing behavior through

unstructured group interaction.

Select one:

a. survey feedback

b. sensitivity training

Correct

c. team building

d. intergroup development

Feedback

The correct answer is: sensitivity training

Question 23

Correct


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A ________ personality is characterized by chronic feelings of a sense of time urgency, an

excessive competitive drive, and difficulty accepting and enjoying leisure time.

Select one:

a. Type X

b. Type Y

c. Type A

Correct

d. Type B

Feedback

The correct answer is: Type A

Question 24

Correct


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When supermarkets and other retailers use scanners that provide instant inventory information,

they are adopting ________ changes.

Select one:

a. technological

Correct

b. people

c. financial

d. structural

Feedback

The correct answer is: technological

Question 25

Correct


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A company that decides to decentralize its sales procedures is managing ________ changes.

Select one:

a. technological

b. people

c. financial

d. structural

Correct

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The correct answer is: structural

Question 1

Correct


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Studies indicate that doing a good job planning and implementing those plans play a bigger part

in high performance than does how much planning is done.

Select one:

True

False

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Question 2

Correct


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Which of the following is the last step in MBO?

Select one:

a. Progress toward objectives is periodically reviewed, and feedback is provided.

Correct

b. The organization's overall objectives and strategies are formulated.

c. Successful achievement of objectives is reinforced by performance-based rewards.

d. Action plans are implemented.

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The correct answer is: Progress toward objectives is periodically reviewed, and feedback is

provided.

Question 3

Correct


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A standing plan is ________.

Select one:

a. an ongoing plan that provides guidance for activities performed repeatedly

Correct

b. a plan that stands in place of a preferred plan in case of the failure of the latter

c. a one-time plan specifically designed to meet the needs of a unique situation

d. a flexible plan that sets out general guidelines for company strategy

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The correct answer is: an ongoing plan that provides guidance for activities performed repeatedly

Question 4

Correct


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Dynamic environments require a flatter organizational hierarchy in order to plan effectively.

Select one:

True

False

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Question 5

Correct


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________ plans are plans that are clearly defined and leave no room for interpretation.

Select one:

a. Directional

b. Stated

c. Long-term

d. Specific

Correct

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The correct answer is: Specific

Question 6

Correct


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When uncertainty is high, plans should be ________ and ________.

Select one:

a. specific; flexible

Correct

b. directional; standing

c. short-term; directional

d. general; informal

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The correct answer is: specific; flexible

Question 7

Correct


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Which is the first step managers should follow in goal setting?

Select one:

a. evaluating available resources

b. determining goals individually or with input from others

c. writing down goals and communicating them to all who need to know

d. reviewing the organization's mission

Correct

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The correct answer is: reviewing the organization's mission

Question 8

Correct


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Plans that encompass only the production or the sales goals of a company are termed ________

plans.

Select one:

a. operational

Correct

b. strategic

c. informal

d. financial

Feedback

The correct answer is: operational

Question 9

Correct


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Long-term plans are those with a time frame beyond three years.

Select one:

True

False

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Question 10

Correct


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An organization's ________ goals are official statements of what an organization says, and what

it wants its stakeholders to believe its goals are.

Select one:

a. stated

Correct

b. real

c. authentic

d. implicit

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The correct answer is: stated

Question 11

Correct


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A ________ is an integrated network of goals in which the accomplishment of goals at one level

serves as the means for achieving the goals, or ends, at the next level.

Select one:

a. reverse pyramid

b. means-ends chain

Correct

c. bottom-up ladder

d. process sequence

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The correct answer is: means-ends chain

Question 12

Correct


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Long-term plans are defined as those with a time frame beyond ________.

Select one:

a. seven years

b. one year

c. five years

d. three years

Correct

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The correct answer is: three years

Question 13

Correct


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The commitment concept says that plans should extend far enough to meet those commitments

made when the plans were developed.

Select one:

True

False

Feedback


Question 14

Correct


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Top executives are mainly involved in ________ planning.

Select one:

a. functional

b. operational

c. strategic

Correct

d. departmental

Feedback

The correct answer is: strategic

Question 15

Correct


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Most businesses have only the single goal of making profits.

Select one:

True

False

Feedback


Question 16

Correct


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What plans are preferable when uncertainty is high in the business environment?

Select one:

a. standing plans

b. directional plans

Correct

c. specific plans

d. informal plans

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The correct answer is: directional plans

Question 17

Correct


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An organization's mission states that it "is committed to reducing its environmental footprint";

but its facilities do not comply with statutory environmental regulations. This is an instance of

how ________.

Select one:

a. strategic goals help shape financial goals

b. long-term goals differ from short-term goals

c. an organizations stated goals need not be its real goals

Correct

d. a company's real goals are derived from its mission statement

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The correct answer is: an organizations stated goals need not be its real goals

Question 18

Correct


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Community Newspaper (Scenario)

Robert Downs is in the process of setting up a small community newspaper in his home town of

Corning, New York. As a first step, he sets the following goal for his company: "To be a

champion for free speech and for the development of the community." This goal is to appear

clearly on top of every page of the newspaper.

When making editorial decisions for his newspaper, Robert Downs mostly picks issues that are

in line with his political beliefs and those that his advertisers approve of. For instance, he

recently chose not to publish a story about how a large local manufacturer, one of the paper's

biggest advertisers, was flouting environmental regulations. This indicates that ________.

Select one:

a. the company's strategic goals do not leave any room for interpretation

b. the company's stated goals are not its real goals

Correct

c. the company's goals are directional in nature

d. the company's financial goals derive from its strategic goals

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The correct answer is: the company's stated goals are not its real goals

Question 19

Correct


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Several research studies have conclusively proven that planning organizations always outperform

nonplanning organizations.

Select one:

True

False

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Question 20

Correct


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The number of years used to define short-term and long-term plans has increased considerably

because of the greater environmental certainty businesses have today.

Select one:

True

False

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Question 21

Correct


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The ________ Act makes it a crime in the United States to engage in stealth of a trade secret.

Select one:

a. Sarbanes-Oxley

b. Patriot

c. Economic Espionage

Correct

d. Glass-Steagall

Feedback

The correct answer is: Economic Espionage

Question 22

Correct


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Most company's goals can be classified as either ________ or ________.

Select one:

a. strategic; financial

Correct

b. operational; tactical

c. social; economic

d. strategic; operational

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The correct answer is: strategic; financial

Question 23

Correct


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________ planning dominates managers' planning efforts at lower levels of the organization.

Select one:

a. Strategic

b. Organization-wide

c. Operational

Correct

d. Directional

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The correct answer is: Operational

Question 24

Correct


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Which of the following reflects the way goals are set in an MBO program?

Select one:

a. Goals are not used to measure and control employee performance.

b. Goals tend to be broad and directional to encourage interpretation by individual managers.

c. Apart from being used to ensure that employees are doing what they are supposed to be

doing, goals are used as a motivating tool for employees.

Correct

d. Goals are set by top level managers and lower level employees implement them based

upon their interpretation of these goals.

Feedback

The correct answer is: Apart from being used to ensure that employees are doing what they are

supposed to be doing, goals are used as a motivating tool for employees.

Question 25

Correct


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Which of the following is an example of a single-use plan?

Select one:

a. affirmative action hiring policies of a company

b. a plan developed to implement new environmental regulations

Correct

c. the procedure to be followed for firing low-performing employees

d. a plan developed to ensure worker safety at the company's facilities

Feedback

The correct answer is: a plan developed to implement new environmental regulations

Question 1

Correct


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Which of the following is an example of a feedforward control measure used to control possible

workplace violence?

Select one:

a. Clearly communicate the security policies to employees.

Correct

b. Use corporate hotlines for reporting and investigating incidences.

c. Review company policies and change, if necessary.

d. Investigate incidences and take appropriate action.

Feedback

The correct answer is: Clearly communicate the security policies to employees.

Question 2

Correct


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The Sarbanes-Oxley Act also called for more disclosure and transparency of corporate financial

information.

Select one:

True

False

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Question 3

Correct


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Factors that have been found to be linked to workplace violence include ________.

Select one:

a. too much caffeine

b. employee stress

Correct

c. poor employee diet

d. poor personal hygiene

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The correct answer is: employee stress

Question 4

Correct


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Statco's Control (Scenario)

Statco, Inc., is a statistical software company based in Columbia, TN. This publicly traded firm

has grown in a systematic fashion over its 25-year existence and now claims more than 12,000

employees worldwide. As it has grown, the company has adopted a hierarchical structure, which

emphasizes organizational authority. Management relies heavily on administrative rules,

regulations, and policies in order to meet its goals. However, the company has struggled to meet

projected revenues for each of the past 10 quarters. The firm hires Mark Adams, an expert in

control system design, to design a control system and offer suggestions to improve the firm's

performance.

Mark recommends that the managers at Statco should identify how and why performance has

deviated beyond the acceptable range of variation, and then correct the source of the deviation.

Here, Mark is recommending ________.

Select one:

a. bureaucratic control

b. immediate corrective action

c. basic corrective action

Correct

d. concurrent control

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The correct answer is: basic corrective action

Question 5

Correct


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Managers tend to use more direct supervision and highly centralized decision making for control

in less technologically advanced countries.

Select one:

True

False

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Question 6

Correct


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Financial Controls

Ruth Moody works as a freelance financial consultant. She renders financial services to

individuals and small businesses. Entropic Communications, Inc., a fabless semiconductor

company, seeks her services to study the financial stability of their company.

Ruth wants to analyze the organization's ability to meet its current debt obligations. Which of the

following ratios is most helpful to Ruth in analyzing this?

Select one:

a. inventory turnover ratio

b. return on investment ratio

c. current ratio

Correct

d. total asset turnover ratio

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The correct answer is: current ratio

Question 7

Correct


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Productivity decreases when an organization raises the prices of its products.

Select one:

True

False

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Question 8

Correct


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Employee Theft (Scenario)

Barbara is the product manager of an energy company which operates in the Americas. She is

concerned about the increased employee theft observed in the factory. A study has shown that

$30,000 worth of merchandise was accounted to employee theft in the year 2010.

Barbara wants to take corrective measures to prevent future theft. Which of the following is a

feedback tactic that Barbara could use to control theft?

Select one:

a. use the services of professional investigators

Correct

b. openly communicate the costs of stealing

c. use corporate hotlines for reporting incidences

d. educate and train employees about the policies

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The correct answer is: use the services of professional investigators

Question 9

Correct


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Clinical psychologists suggest that employee theft ________.

Select one:

a. occurs primarily when there are poor management-labor relations

b. is a symptom of poor planning and management control

c. happens because people find ways to rationalize this behavior as correct

Correct

d. reflects deep cultural problems in the society

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The correct answer is: happens because people find ways to rationalize this behavior as correct

Question 10

Correct


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The Industry Leader (Scenario)

Frank, the new CEO for First Fidelity, is working hard to turn around the formerly successful

real estate business. His goal is to make First Fidelity a leader in the industry. He understands the

importance of improving organizational productivity in achieving his goals. Mark is keen to

improve organizational performance and effectiveness.

The operations manager suggests a hike in the prices to improve productivity. However, Frank

rules this option out. What could be the possible reason for this?

Select one:

a. Product prices are not related to organizational productivity.

b. Selling price is negatively correlated to organizational productivity.

c. The real estate business is characterized by intense competition.

Correct

d. Such an action would lead to reduced employee satisfaction.

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The correct answer is: The real estate business is characterized by intense competition.

Question 11

Correct


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________ is the search for the best practices among competitors or non competitors that lead to

their superior performance.

Select one:

a. Factor analysis

b. Total quality management

c. Market positioning

d. Benchmarking

Correct

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The correct answer is: Benchmarking

Question 12

Correct


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The comparing step in the control process determines ________.

Select one:

a. a company's relative position in the industry in terms of the standards used

b. a company's relative position in the industry in terms of performance variances

c. the ideal standard to be used in measuring organizational performance

d. the variation between actual performance and the standard

Correct

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The correct answer is: the variation between actual performance and the standard

Question 13

Correct


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Which of the following is considered the most desirable type of control to prevent anticipated

problems?

Select one:

a. feedforward control

Correct

b. concurrent control

c. feedback control

d. reactive control

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The correct answer is: feedforward control

Question 14

Correct


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Which of the following sources provides information which is comprehensive, formal, and easy

to file and retrieve?

Select one:

a. oral reports

b. personal observations

c. statistical reports

d. written reports

Correct

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The correct answer is: written reports

Question 15

Correct


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Workplace Violence (Scenario)

Three employees were injured in shootings at the Premier Bear Factory located in Arizona. An

employee about to lose his job opened fire to cause this debacle. Helen Gates, the factory

manager, is looking for ways to control such incidents.

Helen investigates the incident to take measures to control its effects. By doing this she is

exerting ________ control over the incident.

Select one:

a. feedback

Correct

b. concurrent

c. parallel

d. feedforward

Feedback

The correct answer is: feedback

Question 16

Correct


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A service profit chain is the service sequence from employees to customers to profit.

Select one:

True

False

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Question 17

Correct


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Controlling Operations

Charles is the operations manager of a firm which operates as a leaf tobacco merchant and

processor worldwide. Charles believes that the firm's productivity can be increased substantially

from the current level. He wants to exert control to improve organizational performance and

productivity.

Charles interacts directly with the employees in the work area to identify problem areas. He

works with various departments to obtain a holistic idea of the business. This type of direct

supervision is an example of ________ control.

Select one:

a. proactive

b. concurrent

Correct

c. feedforward

d. feedback

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The correct answer is: concurrent

Question 18

Correct


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________ is the final step in the management process, which provides a critical link back to

________.

Select one:

a. Organizing; planning

b. Planning; controlling

c. Controlling; planning

Correct

d. Leading; organizing

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The correct answer is: Controlling; planning

Question 19

Correct


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Which of the following is a performance measurement tool that looks at four areas that

contribute to a company's performance?

Select one:

a. market value method

b. economic value method

c. balanced scorecard approach

Correct

d. information control approach

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The correct answer is: balanced scorecard approach

Question 20

Correct


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Question text

Statco's Control (Scenario)

Statco, Inc., is a statistical software company based in Columbia, TN. This publicly traded firm

has grown in a systematic fashion over its 25-year existence and now claims more than 12,000

employees worldwide. As it has grown, the company has adopted a hierarchical structure, which

emphasizes organizational authority. Management relies heavily on administrative rules,

regulations, and policies in order to meet its goals. However, the company has struggled to meet

projected revenues for each of the past 10 quarters. The firm hires Mark Adams, an expert in

control system design, to design a control system and offer suggestions to improve the firm's

performance.

Which of the following is a key activity that the proposed control system should perform?

Select one:

a. organizational planning

b. organizational structuring

c. performance measurement

Correct

d. strategic planning

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The correct answer is: performance measurement

Question 21

Correct


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The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to

design organizational controls for ________.

Select one:

a. cross-cultural differences

b. global turmoil and disasters

Correct

c. workplace privacy

d. workplace safety

Feedback

The correct answer is: global turmoil and disasters

Question 22

Correct


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The ________ approach to performance measurement was introduced as a way to evaluate

organizational performance from more than just the financial perspective.

Select one:

a. market value

b. economic value

c. balanced scorecard

Correct

d. financial control

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The correct answer is: balanced scorecard

Question 23

Correct


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The control process assumes that ________.

Select one:

a. employees require clear directions from management

b. employees are under-qualified and require training

c. performance standards are already in place

Correct

d. employee monitoring costs are part and parcel of doing business

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The correct answer is: performance standards are already in place

Question 24

Correct


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Benchmarks for a company must be created based on the previous performance of the company.

Select one:

True

False

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Question 25

Correct


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Control techniques can be quite different for different countries. The differences are primarily in

the ________.

Select one:

a. types of tasks that employees perform in various countries

b. way employees respond to the controlling measures

c. strategic orientation of each technique

d. measurement and corrective action steps of the control process

Correct

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The correct answer is: measurement and corrective action steps of the control process

Quiz6-10

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