Quickserve Help

8/17/2019 Quickserve Help

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QuickServe Online Parts Training

Getting Started

Parts

Service

Cummins Power Generation

Help Desk



Getting

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Overview

Overview

Basic Navigation

Settings

QuickServe Online Training



Getting

Started

Overview

QuickServe Online QSO!" is a controlled

access we#site t$at provides Parts % Service

related in&ormation covering nearl' () million

Cummins engines #uilt since (*+,-

Parts catalog in&ormation &or engines #uilt #e&ore (*.)does not include grap$ics and ma' consist o& incomplete

or partial lists o& parts-

/or engines #uilt #e&ore (**)0 t$ere are no online service

documents- Paper manuals can #e purc$ased &or t$ese

engines-

T$e we#site is routinel' updated to provide t$e latest and

most up1to1date in&ormation availa#le0 2) $ours a da' 3

da's a week-

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Getting Started Menu



Getting

Started

Overview

QuickServe Online /eatures4

• Parts0 Service0 and 5arrant' in&ormation customi6ed

#' 'our engine serial num#er-

• Content organi6ed into 7ta#s8 #ased on t'pes o& users

including Parts0 Service0 5arrant'0 and Products-

• Settings Options 1 customi6ation o& user pre&erences

• Cummins Power Generation content Manuals and

Parts in&ormation"

• Cali#ration Downloads

• 9nd more:

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Getting

Started

Basic Navigation

Click on these tabs

to either expand or

collapse the view.

Information on QSOLis organized b tabs.

!re"#entl $sked

Q#estions link.

If o# experience tro#ble or notice an errors with information on

QSOL% please let #s know b s#bmitting a QSOL &elp 'esk (icket.

)o# can do this b clicking on one of the !eedback*&elp links.

+nter an +S,

-+ngine Serial

,#mber here.

Menu




Getting

Started

Basic Navigation

(he information onthe /arts and Service

pages is organized

into mini tabs.

(he +ngine Service

,ame of the engineo# have entered

appears at the top of

each of these pages.

)o# can find a link for the 'ataplate on

the /arts and Service pages.

(he 'ataplate on QSOL contains m#ch of the

same basic information abo#t the engine as the

phsical 'ataplate

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Getting

Started

Browser Settings

(his page shows how to

config#re o#r browser with thesettings that allow QSOL to

operate at optim#m

performance.

In Internet +xplorer select

0(ools1% then 0Internet Options.1)o# sho#ld then see a window

that looks like this.

2ake s#re that o# are on the

03eneral1 tab and then select0Settings.1

Check 0+ver time I visit the

webpage1 and then click 0O41.

Click 0'elete1% then make s#re

the top fo#r options are selected.

$fter checking the top fo#r

options% select 0'elete1 to delete

cookies and temporar internet

files from Internet +xplorer.

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Power

Generation

Browser Settings

(o config#re o#r Internet +xplorer

settings to enable tabs select 0(ools1then 0Internet Options1 and a new

window will open. 2ake s#re that o#

are on the 03eneral1 tab% then select

0Settings1 in the 0(abs1 section.

Click here to enable (abbed 5rowsing.

If tabs are not enabled% selecting a

/arts Option will la#nch a new window.

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Getting

Started

5e#site Settings

)o# can c#stomize some

feat#res of QSOL b going

to the 0Settings1 tab.

)o# can change the lang#age%font stle% and font size here.

$fter o# config#re the

settings to o#r liking% click

the 06pdate Site Settings1

b#tton. It ma appear astho#gh nothing happened

b#t when o# click on a link

to another page% the

settings o# have chosen

will take effect.

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Parts

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QuickServe Online Parts Training

Parts Catalog

Ta##ed Browsing

Parts Option Detail

Parts Supersessions

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Parts

Basic Navigation

Click the /arts tab to view the /arts page.

(he information on the /arts page is organized into minor tabs for better

accessibilit. (he /arts Catalog is the defa#lt tab on this page.

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Parts Menu



Parts

Parts Catalog

(he +S, and Service 2odel name that this /arts

Catalog pertains to appears at the top of the page.

)o# can sort the catalog

b Option% 7epair 3ro#p%

3ro#p ,ame% or 5#ild(pe b clicking here.

(he defa#lt sort option is

b 3ro#p ,ame.

(he (able !ilter allows

o# to filter thro#gh the/arts Catalog simpl b

tping in a keword.

8#mp straight to this engine9s

Service 2an#al b clicking here.

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Parts Menu



Parts

Parts Catalog

Click here to print the /art Catalog Option List.

Click on the Option

n#mber to view the

Option 'etail page.

)o# can perform a kewordsearch b tping in the

name of the part

Search: Crankshaft

Options can be searched

b Option ,ame

Search: bb:;<=

Options Revisions can besearched b Option ,ame

followed b an asterisk >

Search? bb:;<=>

Part number can be

searched? @ABBD@

EClinder Liner 4itE

Search: @ABBD@

Note: If searching for an

Option with a hyphen - in it%

please #se "#otes.

Search: 0bb:;<=FB:E

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Parts Menu



Parts

Ta##ed Browsing

(he +S, and Option

,ame appear as the

title of the new tab.

Ghen an Option is

selected a new tab or

window is la#nched

-depending on o#r

browser settings.

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Parts Menu



Parts

Ta##ed Browsing

(o config#re o#r Internet +xplorer

settings to enable tabs select 0(ools1then 0Internet Options1 and a new

window will open. 2ake s#re that o#

are on the 03eneral1 tab% then select

0Settings1 in the 0(abs1 section.

Click here to enable (abbed 5rowsing.

If tabs are not enabled% selecting a

/arts Option will la#nch a new window.

Menu

Parts Menu



Parts

Parts Option Detail

Click here to view o#r

shopping cart.

)o# can adH#st the size of

the ill#stration b clicking

these options.

(his section shows whatengines this part applies to.

)o# can check for s#persessions

or 7eCon e"#ivalents b clicking

the part n#mber.

Click here to add a part too#r shopping cart.

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Parts Menu



Parts

Parts Option Detail

+xpanded iew

'efa#lt iew

(he /arts Options have an expandable remarks col#mn

-where applicable% this red#ces the need for scrolling.

Click here to expand the remarks col#mn for more detail.

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Parts Menu



Parts

Parts Supersessions

$fter clicking on the part n#mber a new

window opens to displa the information

so o# don9t have to leave the page.

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Parts Menu



Parts

Parts Supersessions

If o# are looking #p filters%

o# can click here to viewthe !leetg#ard e"#ivalent

part n#mber.

$fter clicking in 0iew1 the

!leetg#ard /art ,#mber

will appear along with a

brief description and a

pict#re of the part.

Menu

Parts Menu



Service

Basic Navigation

QuickServe Online Service TrainingBasic Manual ;n&ormation

Trou#les$ooting % <epair Manual

Service Manual

Service Bulletins

Service Tools

/ault Code Searc$ Ta#

=ngine S'mptom Searc$

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Service

Service Ta#

Click the Service tab to view the Service page.

(he information on the Service page is organized into minor tabs for

better accessibilit. (he 2an#als (ab is the defa#lt tab on this page.

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Service Menu



Service

Basic Manual ;n&ormation

Owners Manual

(his man#al contains information for the correct operation and maintenance ofC#mmins engines.

Operation & Maintenance Manual

(his man#al contains information for the correct operation and maintenance of

C#mmins engines. It also incl#des important safet information% engine and sstems

specifications% tro#bleshooting g#idelines% and listings of C#mmins $#thorized 7epair

Locations and component man#fact#rers.

Electronic Control System Troubleshootin & Repair Manual

(his man#al provides instr#ctions for tro#bleshooting smptoms and !a#lt Codes.

!ault Co"e Troubleshootin Manual

(his man#al provides instr#ctions for tro#bleshooting !a#lt Codes and repairing thisengine in the chassis. (hese man#als are available for newer C#mmins +ngines.

Service Manual

(his man#al contains instr#ctions for tro#bleshooting and repairing this engine in the

chassis% complete reb#ild proced#res and specifications. 'isassembl% cleaning%

inspection% and assembl instr#ctions are incl#ded.

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Service Menu



Service

Basic Manual ;n&ormation

Click and drag

here to adH#st the

size of the frame.

Click on a section titleto expand or collapse

the section content.

Select the proced#re o#

wish to view and it will

open #p in the right handsection of the page. If o#

right click on the link o#

can open the proced#re in

a new window or tab.

/lease review the 3eneralSafet Instr#ctions before

performing an Service

events. (hese can be

fo#nd in the Introd#ction

Section of ever man#al.

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Service Menu



Service


)o# can find tro#bleshooting steps for specific fa#lt codesin Section (! of the (ro#bleshooting and 7epair 2an#als.

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Service Menu



Service


$fter clicking on a specific

fa#lt code o# will be takento the !a#lt Code Overview

/age which gives o# a

brief description of the fa#lt

code and provides general

information incl#ding

related components.

Click here to view the

detailed tro#bleshooting

steps for the fa#lt code.

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Service Menu



Service


(his section gives a

brief o#tline of all the

steps involved.

Click on the links to

H#mp straight to the

step detail.

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Service Menu



Service


$fter following the g#ided

steps% answer the "#estion

to determine the next step.

Click on these links to start

the next step or open a

related proced#re. Contin#e

this process #ntil o# have

diagnosed the problem

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Service Menu



Service

Service Manual

If a (ro#bleshooting Smptom(ree is available for an engine%

it can be fo#nd in the Service

2an#al.

Click here to view a proced#re.

(he proced#res in the

Service 2an#als are

organized b gro#ps.

Click on the gro#p title to

see the proced#res that

pertain to that gro#p.

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Service Menu



Service

Service Manual

)o# can H#mp to a specific section

b clicking on one of these links.

Click here to adH#st the

size of the ill#stration.

Click here to go

to the next step.

(he proced#res are broken #p

into sections and each section

contains steps to follow.

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Service Menu



Service

Service Manual

If a Service 2an#al doesn9t appear in the

man#als list% be s#re to check the baseengine (ro#bleshooting and 7epair 2an#al.

(he Service 2an#al for some engines

is incl#ded in the (ro#bleshooting and7epair 2an#al.

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Service Menu



Service

Service Bulletins

Service 5#lletins are doc#ments that cover general topics s#ch as !#el for

C#mmins +ngines% Oil for C#mmins +ngines% and Oil $nalsis7ecommendations. (hese doc#ments are available for p#rchase b external

c#stomers and are also available in QSOL.

4eword searches can be #sed to find specific b#lletins. $fter performing

a search o# can reset the search field b clicking here.

Menu

Service Menu



Service

Service Tools

(he Service (ools mini tab displas information abo#t an Service (ools that ma

be re"#ired to carr o#t some service events for the +S, o# are in"#iring abo#t.

(he Service (ools section displas the same links for all engines% while the Service

(ool Instr#ctions section shows tools that appl specificall to the +S, entered.

(his mini tab also contains links

to +lectronic Service (ools like

I,SI(+% I,C$L% and +'S.

Menu

Service Menu



Service


If an engine has m#ltiple active !a#lt Codes% the +ngine !a#lt Code $nalzer

can help o# determine which one to tro#bleshoot first. Click on the !a#ltCode Search mini tab located #nder the main Service tab.

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Service Menu



Service


$n +S, or Service 2odel ,ame has to be entered into

Q#ickServe Online for the !a#lt Code $nalzer (ool to be#sed. +nter all active fa#lt codes and an inactive fa#lt

codes that have been logged in the last <D engine ho#rs.

$fter entering all of the fa#lt

codes% click 0$nalze1.

Once a fa#lt code is entered% the !a#lt Code

$nalzer (ool will displa the fa#lt code description.

$dd or remove fa#lt codes

b clicking these links.

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Service Menu



Service


Click on the fa#lt code to see

the tro#bleshooting steps for

that fa#lt code.

!a#lt Code $nalzer (ool will displa the 7oot !a#lt Code and the

'ependent !a#lt Codes. )o# sho#ld then tro#bleshoot each 7oot!a#lt Code one at a time in the order displaed.

(o reset the search% click here.

(he 'ependant !a#lt Codes are codes that can be eliminated from

the tro#bleshooting process b tro#bleshooting the 7oot !a#lt Codes.

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Service Menu



Service


$s o# click on the fa#lt codes% the links t#rn

green to let o# know which ones o#9ve checked.

Click 03o 5ack1 to H#mp back

and add or remove fa#lt codes.Click here to clear the fa#lt

codes and analze more.

Menu

Service Menu



Service


)o# can #se the +ngine !a#lt Code Search tool to "#ickl

find tro#bleshooting steps for a partic#lar !a#lt Code.

Ghen o# enter the !a#lt Code and click 0Search1 o# are

a#tomaticall taken to the !a#lt Code overview page.

Menu

Service Menu



Service


)o# can #se the S/,*!2I to !a#lt Code (ool to crossF

reference S/,*!2I Codes with C#mmins !a#lt Codes.

+nter a S/, and a !2I code and click 0Search1.

(he e"#ivalent fa#lt code will appear here. Click 0Search1

to see a detailed s#mmar of the fa#lt code.

Menu

Service Menu

Service




$fter clicking 0Search1 o# can see detailed information abo#t

the fa#lt code incl#ding 'escription% reason that the fa#lt code

appears% possible effect it will have on the engine% and more.

Click here to see the tro#bleshooting steps for this fa#lt code.

Menu

Service Menu

Service



=ngine S'mptom Searc$

)o# can #se the +ngine Smptom Search tool to findtro#bleshooting steps based on smptoms rather than !a#lt Codes.

Select the smptom that o# are looking for from the dropFdown list and

o# will be a#tomaticall taken to the tro#bleshooting steps for that

smptom. $lphabetical order is the defa#lt for the dropFdown men# b#t

o# can sort b most #sed smptom trees b clicking here.

Menu

Service Menu

Power



Generation

Basic Navigation

Basic ;n&ormation

Manuals

!iterature Searc$

QuickServe Online CPG Training

Menu

Power



Generation

Basic ;n&ormation

C#mmins /ower 3eneration content

can be fo#nd b #sing this section.

Menu

CPG Menu

Power



Generation

Basic ;n&ormation

(o search for man#als that

appl to a specific model of

generator o# m#st enter the

/lant% 2odel% and Spec of the

#nit. (his information can be

fo#nd on the #nit9s dataplate. Click 0C/3 2odel

Information /age1 tosee literat#re that

applies to the generator

that is listed at the top

of this section.

(his link will allow o# to #se

advanced search feat#res to

find specific man#als and

other C/3 literat#re.

Menu

CPG Menu

Power



Generation

Manuals

2ost man#als are onl available

in /'! format% however some are

also available in &(2L format. (o

open% click on the icon of the

format in which o# wish to viewthe man#al.

Menu

CPG Menu

Power



Generation

Basic Navigation

6se the 3lobal Literat#re ,#mber Search to findspecific doc#ments or man#als witho#t having to

enter the /lant% 2odel% and Spec of the generator.

(he $dvanced Search feat#re allows o# to c#stomize

o#r search b choosing categories from the dropFdown

men#s. )o# can also perform a keword search.

Menu

CPG Menu

Customer



Support

Menu

QuickServe Online TrainingHelp Desk4 Basic ;n&ormation

/re>uentl' 9sked Questions

/eed#ack?Help !inks

QSO! Help Desk Tickets

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Customer



Support

QSO! Help Desk

Q#ickServe Online &elp 'esk ho#rs of

Operation?2onda F !rida ;am F pm +'(

32(*6(C FD ho#rs

Closed on all maHor 6S holidas

O#r 3oal is to respond to each &elp 'esk (icket within : b#siness da.

If o# need to report a prod#ct problem or re"#est technical assistance with engine

repairs% or if o# have an immediate need for parts information not fo#nd in Q#ickServe

Online% please contact?

• )o#r normal C#mmins s#pport person.

• )o#r local C#mmins distrib#tor -select EService LocatorE #nder E2 $pplicationsE in

Q#ickServe Online• (he C#mmins C#stomer $ssistance Center for o#r area?

J 6nited States K Canada? Call :FABBF'I+S+LS -: A:< @;; @BBB.

J +#rope*2iddle +ast*$frica? Call -B :@<; AA==.

-64*+ire !reefone BB ABBB <A===;

J +lsewhere% go to http?**www.c#mmins.com% select EC#stomer $ssistanceE% then

EContact InformationE

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Customer



Support

/re>uentl' 9sked Questions

If o# don9t find the answer to o#r "#estion o# can

s#bmit a Q#ickServe Online &elp 'esk (icket.

(he "#estions are

arranged b categor.

8#st click on a "#estion

to view the answer.

If o# have an

"#estions or need

assistance with

Q#ickServe Online

please check the

!re"#entl $sked

Q#estions section%

o# ma find aneas answer.

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Customer



Support

/eed#ack?Help !inks

(o s#bmit a Q#ickServe Online

&elp 'esk (icket% click on one

of the !eedback*&elp links.

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Customer



Support


/lease take a moment to

read this before s#bmitting

a &elp 'esk (icket.

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Customer



Support


/lease provide as m#ch

detail as possible when

s#bmitting a ticket.

(he more information

we have the better wecan respond.

)o# will be sent email

notifications abo#t the

progress of o#r ticket% so

be s#re the correct email

address is entered.

(he &((/ 7eferrer allows #s to see the page o# were on

at the time when the ticket was s#bmitted. If o# wo#ld like

to report an error with the content of Q#ickServe Online%please go to the location the error occ#rred and s#bmit

o#r ticket from that page.

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Customer



Support


)o# can see all of o#r active

Q#ickServe Online &elp 'esk

(ickets b clicking this link.

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Customer



Support


(his screen shows o# the

stat#s of o#r tickets. #our name will appear here

Click here to see details

abo#t a ticket.

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