Quickr support enablement

© 2007 IBM Corporation

®

IBM Innovation Center – Dallas, TX

Quickr L1 Support Enablement

Provided by Austin Chang

Integration | Quickr 8.2 Workshop | IBM Innovation Center

Slide 2

Agenda

Product overview

Customer environment Validation

Support Resources

PMR Escalation and Collaboration

PMR Case Study


Slide 3

Standard Quickr Logon FormEnsure this form displays, otherwise customer may encountered the configuration issue.


Slide 4

Lotus Quickr services for Domino usability

New “Blue” UI shared with

Lotus Connections

Place navigation and global

actions back on left side

Switch easily between team spaces and file

sharing places

Navigate back to your list of

places Consistent breadcrumbs

Local actions exposed here, advanced options under “More Actions”

One click download

Drop zone for Quickr Domino


Slide 5

Lotus Notes® client

Microsoft Office / IBM Lotus Symphony

Windows Explorer / “My Documents”

Lotus Sametime®

Web Browser

Microsoft Outlook

Pervasive access to content using the Connectors


Slide 6

Creating a Place


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Lotus Quickr Offline

Available with Lotus Quickr Services for Lotus Domino

Domino Off-Line Services provides the means for users to :

– Take places offline

– Make changes to the places

– Synchronize the changes with the online version on the server

A user must be an individual member of a place to take it offline

Users who access a place through group membership cannot take places offline


Slide 8

Lotus Quickr out-of-the-box Templates

Ships with built in Templates:

- Wiki, Blog, Entry, Standard Place

Portable, persistent and re-usable

More templates available at: http://templates.snapps.com/


Slide 9

Collaborating on project deliverables using Lotus Quickr, Lotus Symphony, and Lotus Notes

Let's watch Video for a Quickr Application at http://www.youtube.com/watch?v=ShpB0PRNic0


Slide 10

Site Administration

Site Administration choices

– Instructions

– Security

– User Directory

– Other Options


Slide 11

Quickr’s qpconfig.xml File

Sample configuration parameters

–Authentication

–My Places

–Offline

–Server Messages

–Super User

–User Directory

–Expanded Membership Model


Slide 12

qptool

Server task that runs commands – output goes to xml file (and console)

addmember, changemember, removemember, updatemember

archive

changehierarchy

membershipmodel

deadmail

execute

lock, unlock

newsletter, sendmail

password

placecatalog

– addgraphicfont, removegraphicfont

– refresh

– register, unregister

– remove

– repair

– replicamaker

– report

– Upgrade

– createentryplace


Slide 13

Agenda

Product overview


Support Resources


PMR Case Study


Slide 14

Customer environment ValidationIs Quickr version supported (EOS)?


Slide 15

Customer environment Validation (Cont...)

Does Quickr install on Domino with the supported configuration?

– Quickr version? Latest Fix Pack applied? (L3 didn't provide Hotfix, only provide the fix includes to latest FP.

– Domino version?

– Directory Type?

• LDAP

• Domino

– Proxy Server?

– Browser ?Type?

Check out System Requirement document for each Quickr version


Slide 16

Agenda

Product overview


Support Resources


PMR Case Study


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Support Resources

*SWEs: L1, L2 (Product PAE), L3

*Internal Lotus knowledge Base

*Internal Discussion Forum

*IBM PSDB, keyword as Quickr for Domino

*Quickr SPR.


Slide 18

Agenda

Product overview


Support Resources


PMR Case Study


Slide 19


Is that possible to apply latest fix pack?

Is it reproducible?

– If yes, escalating to L3

The feature survey, escalating to PAE

Troubleshooting, escalating to PAE

– With Fiddler Capture

• Unable to fix the issue for customer

– Escalating to the extended team

– Collaborating with any level SWEs


Slide 20

Agenda

Product overview


Support Resources


PMR Case Study


Slide 21

PMR 05991,124,672: 如何在 Quickr页面中进行搜索

Start the same Quickr version with customer and go through Test Case.

confirm with customer with the screen shots to ensure two parties on the same board.

check to see if this can be configured from qpconfig.xml from IBM internal resources.

get back to customer about our findings and recommendations if any.


Slide 22

RecommendationsUsually, you need to wait a while after you create a document. Because Quickr needs to update search site database in a couple of minutes.

Quickr support enablement

Technology

Transcript of Quickr support enablement