Quick Start Guide - Tourism Holdings Limited€¦ · On “Configure your vehicle” page you can...

Aurora Web B2B Quick Start Guide 1

Aurora Web Business to Business - B2B

A web booking system for Agent Partners

Quick Start Guide


Table of Contents

PAGE 1. Overview ____________________________________________________ 3

2. Accessing the System / User Log-in _______________________________ 3

3. Booking List _________________________________________________ 4

4. Searching for a Booking _______________________________________ 5

5. Booking Process:

a. Checking Price & Availability ____________________________ 6

b. Creating a Booking ____________________________________ 10

6. Modifying a Booking or Quotation _________________________________ 13

7. Cancelling a Booking or Quotation ________________________________ 14

8. Creating other Users ___________________________________________ 15


1. Overview

Aurora Web B2B is an on-line booking system available to all thl agent partners. You can get quotations, make provisional or confirmed bookings or make modifications & cancellations. Aurora Web B2B is available for the following thl products:

KEA Campers (AU & NZ)

Maui Motorhome & Car Rentals (AU & NZ)

United Campervans (NZ only)

Britz Campervan & Car Rentals (AU & NZ)

Alpha Campervans (NZ only)

Mighty Campervan Rentals (AU & NZ)

Mighty Car Rentals (AU only)

2. Accessing the System / User Login

Once your Super User or User account has been created you can access Aurora Web B2B by navigating to: https://www.thlrentalsb2b.com

Enter your email address and password and click on “Login”

Please Note: In the event that you do not remember your password enter your email address as above, but leave the password section blank. Tick the “Forgot your password ?” and your password will be sent to your nominated email address.

https://www.thlrentalsb2b.com/


3. Booking List

This screen shows a list of current bookings for your organisation:

Confirmed Bookings appear in BLACK

Quote Bookings appear in GREEN

Provisional Bookings appear in RED

From this list, you can make modifications and cancellations.


4. Searching for a Booking

Use the Search Bar at the top of the Quotes & Bookings list to find bookings.

Select the applicable criteria

Click “Search”

Please Note: Quotes & Bookings list will show a maximum of 99 rows. If your search returns more than this number, you will need to be more specific in your search criteria.


5. Booking Process

a. Checking Price & Availability Whether you wish to confirm a new booking, get a quotation or make a provisional booking, the first step is to check Price & Availability.

Click “Price & Availability” on the navigation bar.

Select the following:

Country - The country in which the vehicle will be rented.

Brand – Select applicable brand (only one brand can be viewed at any time).

Vehicle Type – Select applicable vehicle type, or leave as “All Models”.

Agent Code

Driver’s Licence – Please select country driver’s licence was issued in.

Promo Code (Optional) – You can leave as “All Packages” or select applicable package. If package is not valid then a message will appear. If you select a package then both standard and all inclusive rates will appear.

Pick up/Drop off Location

Pick up/Return Date & Time

Adults & Children - Select the number of adults and children travelling

Click “Get Availability”

Please Note: In the event that travel is within 24 hours, B2B will not allow a new quote, booking or modification to be made. Please contact reservations directly to discuss and arrange subject to availability.


Gross / Nett Function (Optional)

If you select “Gross Amount” and the package is:

Gross: prices are Gross

Nett: “Payable to agent” prices are Nett & “Payable at pick up” prices are Gross

If you select “Nettt Amount” and the package is:

Gross: “Payable to agent” prices are Nett & “Payable at pick up” prices are Gross

Nett: “Payable to agent” prices are Nett and “Payable at pick up” prices are Gross


If the package is a Nett package the Nett amount will be highlighted in blue.

IMPORTANT: Please note if you do not have the gross/nett function and the package is gross, the gross amount for the commissionable products i.e. vehicle, all inclusive package, will only display on the final confirmation page. All previous booking pages will only display pricing less your commission.


For extra information on vehicle and prices click on:

1. Vehicle icon and name – for vehicle details

2. Price Details – for breakdown of prices

Best Buy: Aurora Web B2B will display the lowest available rate at the time of booking.

To modify search details: click “change your search” & then click “Get Availability” again. Once you have checked availability click “Select”.


b. Creating a Booking

On “Configure your vehicle” page you can add:

- All inclusive pack

- Additional products and services

Click:

“SAVE QUOTE” – Always subject to vehicle availability. Pricing on a quote is valid for up to 7 days.

“PROVISIONAL” – Vehicle will be held for 48 hours. Please note this option is not available for travel within 10 days and you may only hold up to 10 provisional bookings.

“CONTINUE” – This will confirm your booking


On “Submit Your Booking” page:

You can now place your booking by completing the above highlighted fields.

If the customer already has an existing booking, open the “Add to Existing booking”

tab and complete the above highlighted fields. Click “Link to Rental Agreement” link to view the Rental Agreement / Terms & Conditions

Click “Continue” to place your booking


Booking has now been created and you can view booking details.

You have the option to view “Customer” or “Agent” confirmation

Click “Finish” to return to the Quotes & Bookings list.


6. Modifying a Booking or Quotation

To modify Pickup or Return details:

Click “Select” – the selected line will be highlighted in yellow and the actions available for this line will appear at the bottom of the list.

Click “Modify”

Make the required changes to the Pickup and Return details

Click “Modify Booking” and you will be shown the new pricing based on your modified travel details

If you are happy with the modified pricing then click “Confirm” to proceed with the changes or click “Cancel” to undo them.

If you confirm the changes, you will be able to view/print the new confirmation before being returned to the Quotes & Bookings list.


7. Cancelling a Booking or Quotation

From the Quotes & Bookings List you can select an existing item to cancel.

Click “Select” – the selected line will be highlighted in yellow and the actions available for

this line will appear at the bottom of the list.

Click “Cancel”

Enter in reason as to why booking is being cancelled.

Click “Confirm” to send cancellation request, or “Cancel” if you do not wish to proceed.

Please Note: Once a booking is confirmed, it may be subject to a cancellation fee. To avoid unnecessary cancellation fees only place confirmed bookings if customer has made the decision to proceed with a rental. Where the customer is still making up his/her mind you may prefer to make a provisional booking which will hold a vehicle for up to 48 hours before it is automatically cancelled without charge. Note provisional bookings cannot be made within ten days of travel.


8. Create other users Note this section is only available to users defined as a super user.

Click “Maintain other Agent Users”

Click “Create”, enter the first name, last name, password, confirm password and email address of the new user.

Click “Default” and select applicable agent from Agent List.

Select the applicable ‘Gross/Nett’ option. If both are selected then you will need to select a default option. Click “Save”.

Advise new user of login and password.

To change users details after initial set-up click “Modify” and change required details. An email will be sent from thl confirming that details have been updated. The email will be from SQLSERVICE which is a thl account. The subject line will read ‘Email Id change confirmation’.

Please Note: If you have more than one account, all of the accounts will be displayed under Agent List. Only tick the accounts that you want this new user to access.

Quick Start Guide - Tourism Holdings Limited€¦ · On “Configure your vehicle” page you can...

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