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2. SUPPLY CHAIN/LOGISTICS MANAGEMENTPRODUCTCUSTOMER SERVICEOPERATIONSMARKETINGHUMAN RESOURCE 3. WHAT WOULDWE DO IF OURCOMPETITORACQUIREDOUR SUPPLIER?EFFECTIVE DELIVERYTO CUSTOMERSCAN OURSUPPLIERSREALLYDELIVER?1. MANUFACTURER2. DISTRIBUTOR3. WAREHOUSE4. PURCHASE DEPARTMENT5. CUSTOMER On-time delivery performanceLead time for order fulfillmentFill rate - proportion of demand met fromon-hand inventorySupply chain management costWarranty cost as a percentage of revenueTotal inventory days of supplyNet asset turns Develop strategic objectives andtactics Integrate and coordinate activities inthe internal portion of the supply chain Coordinate activities with suppliers andcustomers Coordinate planning and executionacross the supply chain Consider forming strategic partnerships 4. 1. Sales Report2. Research and development team3. Warehouse4. Customer feedbackWhat is theapproach fornew productsandacquisition?Whichproduct to becontinue andwhich shouldnot?Which is thebest sellingproduct of aparticularstore?how manypizzas weresold in firstquarter?Product based supported by aservice package- Theproduct(pizza) not only needs tobe prepared accurately, itneeds to be delivered to theend customer within a specifiedamount of time and in optimalcondition.Service based with productelement- the customer buys intoa service which delivers an endproduct in form of a Pizza 5. HOW CAN I REDUCE THEWAITING TIME FOR MYCUSTOMERS?HOW CAN I ACHIEVE 6 SIGMAIN HOME DELIVERY?HOW CAN I MAKE MYCUSTOMER SATISFIED ANDRETAIN HIM/HER?How to increase customersatisfaction through servicequality & product quality?1. NPS2. CUSTOMER FEEDBACK3. DELIVERY BOY REPORTS4. TRAINING AND DEVELOPMENT REPORT5. SALES REPORT 6. How to doproductionoriented storedesign?How to doefficient ordertaking, production& delivery?How tominimize theoperationcost?1. Staffing2. Cash counter3. Customer feedback4. Warehouse5. Supply chain6. IT departmentTRANSFORMINGRESOURCES:1. STAFF2. KITCHENEQUIPMENTTRANSFORMEDRESOURCES-1. INGREDIENTS2. RECEPIESPRODUCT-PIZZA & OTHERFOOD ITEMS 7. EFFICIENCY OF PROMOTIONAL CAMPAIGNHOW TO POSITION YOUR PRODUCT?BEST WAY TO ADVERTISE MY PRODUCT1. SOCIAL MEDIA2. COMPETITTOR STRATEGY3. SALES REPORT4. FINANCE DEPARTMENT5. CAMPAIGN RESPONSE6. BRAND VALUE 8. How to align thestaff withcompanysvision?How to reducethe attritionrate?How to maintainpositiveemployeerelations?1. Performance appraisal2. Feedback from HOD3. Reports from training & development centreHUMANRESOURCE 9. Fulfillment of Customers expectation. Execution of SCM/Logistics management. Analyzed Customer needs. Consumer behavior pattern. Six Sigma in home delivery. Optimized Operational cost.Achieve overall goal.