QUESTIONNAIRE

Name :……………………………………………………………………………………

Age :………….. Gender : □ Male □ Female

Profession :………………………………………………………………………………

Address :…………………………………………………………………………………

1. a). Do you use any kind of water purifier at home?

□Yes □ No

b). If yes, which company water purifier you have ?

□ Eureka Forbes □ Kent water purifier

□ Pure It (HUL) □ Philips

□ Whirlpool □Any other

If Any other, Please specify .

If, not HUL then go to Q .no 8 (If HUL then proceed )

2. From which source you came to know about HUL?

□ Advertisement □Hoardings

□ News- papers □ Mouth Publicity

3. Since how long you are using HUL Pure it?

□ Less than 1 month □ 2-6 months

□ 6-12 months □ More than 1 year

4. Do you agree on Pure it claims that it provides safe water as boiled water?

□ Yes □ No □ Can’t say

5. What is your view on battery kit used in Pure it water purifier?

□ Good □ Poor

6. a). What is your view on test, order & clarity of water you get from Pure it water purifier?

□ Satisfied □Not satisfied □Partially

b). Are you satisfied with the after sales service of HUL Pure it?

□ Satisfied □Not satisfied □Partially

c). Are you satisfied with the order delivery service of HUL Pure it?

□ Satisfied □Not satisfied □Partially

d). What is your view on price of HUL Pure it water purifiers?

□ Satisfied □Not satisfied □Partially

7. After rating above question your overall satisfaction towards HUL Pure it services?

□ Highly Satisfied □Average

□ Dissatisfied □Strongly Dissatisfied

8. What makes you unaware about Pure it?

□ Least advertisement □ Least publicity

□ Others.

(If other then mention____________________________)

9. Why you are not using HUL Pure it?

□ Lack of awareness □ poor quality

□ High price □ Poor services

10. How likely are you to recommend HUL Pure it to a relative?

Would you say the chances are?

□ Excellent □ Very good

□ Good □ Fair □ Poor

Give your suggestions to help in serve you better :

.

THANK YOU