Spring€2013 School€Administrator€Questionnaire Questionnaire€A
Questionnaire OnJKB
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7/30/2019 Questionnaire OnJKB
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Serving to Empowerment
Questionnaire on: New products and services of J&K Bank.
Respected sir/madam,
I am a MBA student from Lovely Professional University, Jalandhar, and I am doing a research study
on Marketing of new products &services offered by J&K Bank. I would appreciate if you give me acouple of minutes of time in filling this questionnaire.
Name: ______________________
Gender: _____________________
Age: ________________________
1. Do you have a bank account in J&K Bank?
a) Yes b) No
2. If No, then specify which bank: ________________________________
3. Which type of account are you holding with J&K Bank?
a) Current account b) Saving account
c) Other if other, please specify____________________________
4. How do you rate the services offered by the J&K Bank?
a) Excellent
b) Good
c) Moderate
d) Poor
e) Very Poor
5. Are you aware about the new products and services of J&K Bank?
a) Yes b) No
6. How do you get the information relating to the products of J&K Bank?
a) Newspapers b) Television
c) Radio d) Other Medium specify__________________
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Serving to Empowerment
7. Which of the following new loans schemes are known to you? Tick the boxes opposite the
option.
a) Car loan for used cars b) Help Tourism
c) Dastkar Finance d) Laptop / P.C. Finance
e)Scooty Finance for Girls/ Ladies f)Roshini Financing Scheme
8. Which of the following new deposit plans is in your knowledge?
a) Daily Deposit b) Fixed Deposit
c) Recurring Deposit d) Childcare Deposit
9. How much do you know about Online Banking?
a) Adequate b) Less c) Nothing at all
10. Which online service you think is more user friendly?
a) Internet banking b) Telephone banking c) ATM services
11. Do you think that Internet Banking is convenient?
a) Yes b) No c) Not Sure
12. Are you aware of Telephone Banking Services?
a) Yes b) No c) Somewhat
13. Have you any knowledge about the Khatamband Finance?
a) Yes b) No
14. How important do you think Zafran Finance Scheme is for the Saffron Growers of the
State?
a) Highly important b) Important c) Less important d) Not important
15. Are you in a habit of enquiring regarding the new products and services at time of visiting
the bank?
a) Yes b) No
16. Do you think that awareness camps held by J&K Bank are helpful in capable of making you
aware about the products & services of J&K Bank?
a) Yes b) No
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Serving to Empowerment
17. How will you rate the effectiveness of J&K Bank in spreading the awareness regarding its
new Products and Services to the Customers?
a) Excellent b) Very good c) Moderate d) Just Right e) Poor
18. Please rate the following statements based on your perception by placing a tick mark ()
under the following categories:
Statements Strongly
Agree
Agree Neutra
l
Disagree Strongly
Disagree
a) Cash Certificates are a good a source ofsavings.
b) Mehandi Deposit plan is beneficial for yourgirl child in every aspect.
c) The products and services offered by J&KBank are beneficial for you.
Place_______________________
Date________________________ Signature_________________