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Questionnaire on Big Bazaar

1. Please select your gender group?

Male Female

Gender

Male

Female

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2. Please select your age group?

0-20 21-40 Above-40

Age group

0-20

21-40

above 40

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3. Comparison of brand on different product category

Cloths

Grocery

Gift Items

Electronic

Leather items

Any other item

Sales

cloths

crocery

gift items

electonic

leather items

Any other item

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4. Services of the sales personnel in Big Bazaar?

Very Good

Good

Ok

Poor

Very Poor

0

5

10

15

20

25

30

35

40

Very Good Good Ok poor Very Poor

sales personnel

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5. Customers Preference towards Kirana Store?

YES

NO

Customer preference towards kirana store

Yes

NO

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6. Comparison of Big Bazaar with any kirana store?

Price Service Variety Quality

Big Bazaar

Kirana Store

0

5

10

15

20

25

30

35

40

45

price service varity quality

Big Bazaar

Kirana store

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7. Do you visit Big Bazaar?

Yes

No

Visit in big Bazzar

Yes

No

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8. Which media influence you to buy from Big Bazaar?

Hoardings

News paper

TV

Brochures

Any other

Influence to buy

Hoardings

News Paper

TV

Brochures

Any other

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9 .How is the customer assistance process in Big Bazaar?

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

0 5 10 15 20 25 30 35 40 45

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

Series 1

Series 1

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10. Do you satisfied with the billing system of Big Bazaar?

Yes

No

Billing system of big bazaar

yes

no

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11. What is your satisfaction level rate about Services provided by Big Bazaar?

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

0

5

10

15

20

25

30

35

40

Highly

Satisfied

Satisfied Neutral Dissatisfied Highly

Dissatisfied

Satisfaction level services provided by big

bazaar

Series 1

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12. Do you satisfied with the information about products which is provided by employees of

Big Bazaar to its customer?

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

Information provided by employee to customer

0

10

20

30

Information provided by employee to

customer

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13. Do you think that the service of discount offered by Big Bazaar attracts you for

impulse buying?

Yes

No

Discount offer attracts for buying

Yes

No

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14. What is your overall satisfaction level rate about services provided by Big Bazaar?

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

0

5

10

15

20

25

30

35

40

Highly Satisfied Satisfied Neutral Dissatisfied Highly

Dissatisfied

satisfzction level provided by big bazzar

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15. Which promotional services do you expect from Big Bazaar?

Discount Offer

Coupons

Free Gifts

Credit Card

Game Shows

services expect from big bazaar

Discount Offer

Coupons

Free Gifts

Credit Card

Game Shows