We the students of JVIMS –  MBA College are conducting research on “Effect

of competency mapping of front line employees of malls in saurashtra on

organization effectiveness.”   The aim of this questionnaire is to survey the

competency of front line employees working at malls in saurashtra. We assure

you, that the information given by you will be kept quite confidential and it will

not be misused. It will be used only for a study purpose.

 

 Name: ________________________________

  How many times your performance appraisal is conducted in a year?

□ Once □ Twice □ Thrice

 

Are you informed before the performance appraisal?

□ Yes □  No

1) 

Which variables are considered in your performance appraisal?

□ Amount of sales □ Customer satisfaction

□ Speed of work □ Punctuality

□ Discipline

2)  How many times are you encouraged by your supervisor to show your

competency?

□ Once □ twice 

□ Always □ sometimes

□  Never

3)  How would you rate your competencies?

□ 1  □ 2  □ 3 

□ 4  □ 5 

4)  I always feel free to deal with a tough customer.

□ Strongly agree □ Agree □ Neutral 

□ strongly disagree  □ Disagree 

5)  I feel that organization will give me career advancement if I perform

well.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

 

 

6)  How would you rate your competencies to meet needs of tough

customers?

□ 1  □ 2  □ 3 

□ 4  □ 5 

7) 

Your superior gives you chance to show leadership to increase your sales.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

8) 

How many times you have solved customer’s problem when they are

unhappy?

□ Once  □ twice 

□ Always  □ sometimes 

□ Never  

9) 

Your supervisor gives you chance to take decisions regarding increasing

your sales.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

10) 

How many times you have been marked “Excellent” in your performance

appraisal?

□ Once  □ twice 

□ Always  □  sometimes

□ Never  

11) 

Do you think your sales potential will increase if organization develops

your competencies.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

12) 

I feel my knowledge has increased from the time I joined the

organisation.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

 

 

13) I feel my skills have increased from the time I joined the organisation.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

14) I think my competencies are properly encouraged so my sales have

increased.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

15) 

I think my hidden talent was spotted by organization so I m able to perform

my job better.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

16) 

I will stay in this organization for a long term because my competencies are

encouraged.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree 

17) 

I outperform my performance standards often because my competencies

are mapped.

□ Strongly agree □ Agree □ Neutral

□ strongly disagree  □ Disagree 

18) 

You make a decision that isn’t yours to make.

□ Strongly agree  □ Agree  □ Neutral 

□ strongly disagree  □ Disagree