Questionable concepts: Critique as a resource for designing with eighty somethings

Questionable Concepts – Vines, Blythe, Lindsay, Dunphy, Monk & Olivier

CHI 2012, Austin, TX, 7th May 2012

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Questionable Concepts Critique as a Resource for Designing

with Eighty Somethings

John Vines1,2 Mark Blythe2

Stephen Lindsay2 Paul Dunphy2 Andrew Monk3 Patrick Olivier1

1Culture Lab, Newcastle University

2School of Design, Northumbria University 3Department of Psychology, University of York



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banking for the older old eighty somethings

See: Vines et al. 2011. ‘Eighty Something: Banking for the Older Old’



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Finance and Care Expert Workshop

Activity 1: Grouping quotes together from the ‘Vinancial

biographies’

Activity 2: Quick ideation in response to the needs, desires and

barriers faced by the ‘eighty somethings’



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Ideas visually developed into graphical concepts and ‘cards’ to seed participatory

design workshops



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CRITIQUE; COPING; CREATIVITY

10 participants (6, 2, 2)

Workshop 1: ‘Getting to know you’ and giving the cards

Workshop 2: Discussion of cards



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“If this actually came to pass it would be just a way for the banks and Jinancial institutions to make more money for the “fatcats” and the shareholders and to exploit the man in the street”-‐ Rita, 83 “that will put your bank charges up!” – Agatha, 81 “are we not to take charge of anything ourselves?”

-‐ Patricia, 84

CRITIQUE (of peers, technology & banks)



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““hide it in code among telephone numbers in my diary.” -‐ Agatha, 81 “I remember my pin number and password by association. If you could draw an object that reminded you of it, then that too could be deciphered by someone.” – Margaret, 83

COPING



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“I like the idea on the front of an iPad type wallet … But you could also, I feel, have a card that you could put into a computer or a screen and you would call up your accounts, and see them.” -‐ Dolores, 81

CREATIVITY



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Politics of PD with the Eighty Somethings



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Critique as a Resource for Design

Thank You!

Critique does not equal disinterest

‘Questionability’ can be a dialogue builder

Critique directs future design research

Questionable concepts: Critique as a resource for designing with eighty somethings

Design

Transcript of Questionable concepts: Critique as a resource for designing with eighty somethings