Question Answer Folio

QCFI DURGAPUR CHAPTER : QUESTION & ANSWERS BANK

1. How many steps are there in the problem solving method as suggested by the QCFI.

1) Twelve

2 How many tools have been recommended by the QCFI which are in use while practising problem solving method?

2) Ten

3. Name the tool that has use many times while solving a problem. 3) Brainstorming

4. Name the tool used to enable understanding of the process / flow and locate a problem.

4) Flow diagram

5. Name the tool used to differentiate between vital and trivial causes.

5) Pareto chart

6. Name the chart that shows the planning activity. 6) Milestone Chart.

7. What is the step of the problem solving method that is to be carried out to find all the possible causes.

7) Identification of causes.

8. What is the step of the problem solving method to be followed immediately after the “Developing solutions”.

8) Foreseeing probable resistance

9. Name the diagram that represents graphically the relationship between two variables.

9) Scatter Diagram

10. Name the tool that can be used while eliminating abnormal variation in process output by distinguishing variations due to assignable causes from those due to chance causes.

10) Control chart

11. In PDCA Cycle, when P indicates ‘Plan’ D indicates ‘Do’, what do C and A indicate ?

11) CHECK and ACT respectively

12. Name the part of the PDCA Cycle in which “Regular Implementation” step of problem solving method can be cited..

12) ACT

13. Which is a strategy for defect prevention? 13) Statistical Process Control.

14. What are the two Journals published by JUSE which became the household names as per Dr.J.M. Juran?

14) Statistical Quality Control and GEMBA to QC.

15. "Evolutionary progress plus continuous improvement as a way of function" known as m?

15) Quality Management Revolutionary progress.

16. From which year the most crucial breakthrough came in the Modern Quality Movement?

16) 1931.

17. What is the third step of Six Sigma method of solving problem? 17) Analyse

18. Who was the first to argue that "Quality should be considered at all stages of the process and not just within the manufacturing function".

18) Dr.A.V. Feigenbaum.

19. Which are the problem solving techniques that are being used by the system analysts, to ensure that all aspects involved in the process are covered, while programming for the computer?

19) Flow Diagram.

20. Who has given the statement that "The age of excessive caution is over. One who cannot enter the new age by crossing the bridge, cannot be a top Manager" .

20) Dr. K. Ishikawa.

21. The partime standards published in USA at the time of II World War.

21) Z -1 standards?

22. Which type of graph is used to show the trend for the total data and for each component of the total?

22) Stratagraph or Areagraph.

23. What is the process of sharing human mind? 23) Education.


24. As Dr. Deming, what is the heart of transformation? 24) It is the release of intrinsic motivation by creating joy, pride, happiness.

25. What was the primary importance given by Europe or USA during implementation of Quality Circles, and which caused the declining journey in these countries?

25) Importance to organisational improvement. No proper attention paid to improvement of people:

26. As per Dr. J.M. Juran collection of information or generation of information begins and ends with?

26) Questions.

27. Which will describe the inherent variation in the process? 27) Control limits.28. As per Dr. Juran's twelve steps method of solving problem, what

is the twelve steps?28) Monitor Control system.

29. Who was awarded the National medal of Technology by President Bush?

29) Dr. J.M. Juran.

30. For chronic problem, Dr. Juran suggested. proj ect by project method. What is the first step to follow in this approach?

30) Proof of the need.

31. Which is the first need of Maslow's theory of hierarchy of human needs which will satisfied by joining QC activity?

31) Social Need.

32. Who has given the statement that" As long as there is a work place, QC Circle activities must be continued. They are not a final for this particular movement" ?

32) Dr. K. Ishikawa.

33. Who has develop the methods for on-line and off-line Quality Control?

33) Dr. Genichi Taguchi.

34. When did the Board of Directors of JUSE formally resolved to create the Deming Prize in commemoration of Dr. Deming's contribution to the Japanese industries and for encouragement of Quality Control development in Japan?

34) Dec. 1950.

35. In which concept common economic objective is to increase good processes and outputs from a given amount resources input?

35) Statistical Process Control.

36. When Piggy Backing is suggested by the leader during QC meeting?

36) When Brainstorming seems to slow down.

37. What is the name of the inaugural issue of JUSE's journal? 37) Gemba to QC.38. In 1950s, after world war II, Statistical Quality Control was taught

to the Japanese by whom?38) Dr. W. E. Deming

39. In which year Quality Circle was born in Japan? 39) 1962

40. Who introduced Quality circles in Japan? 40) Dr. K. Ishisawa

41. Which organisation first introduced Quality circles in India? 41) BHEL

42. When was QCFI established? 42) 1982

43. What is the philosophy of Quality Circle as per Dr. K. Ishikawa ? 43) Self development & mutual development.

44. PDCA cycle is named after whom 44) Dr. W. E. Deming

45. Who choose the leader of Quality Circles? 45) QC members

46. What is the prime objective of the QC in attending the convention?

46) To learn from other Quality Circles.

47. What is the name of the chart that carries planning activity with time estimation?

47) Gantt Chart or Milestone Chart.

48. How many problems can be taken by a Quality Circle at a time for solving?

48) One only.

49. Whether Quality Circle leader should be rotated after fixed time interval or fixed?

49) Should be Rotated after Fixed time interval.

50. Where was QC Circle born? 50) Japan

51. Who pioneered the Quality Circle in the world? 51) Dr. K. Ishikawa.

52. “Quality control should be part of Management control”, Who said this?

52) Dr. J. M. Juran.


53. What type of tool is used for problem solving mainly? 53) Elementary statistical system.

54. When was revised concept of QCC introduced? 54) 1995

55. What is the first step to start QC function. 55) Identifying one’s own work related problems.

56. Who is the originator of modern graphic method? 56) T. H. Lambert.

57. What type of graph is Pareto Diagram? 57) Compound graph.

58. What is Lorenz curve in Pareto diagram? 58) Cumulative percentage

59. What is the use in making Cause and effect diagram? 59) To find out the Relation between cause and effect.

60. In the 12 steps of Quality Circle functioning, what is the sequential position of Data analysis?

60) VII Step

61. Who is famous for logical approach of thinking? 61) Socrates.

62. Who has made four steps of Deming Wheel into six steps? 62) Dr. K. Ishikawa.

63. Which type of check sheet is useful in the final test of product at the end of manufacturing line?

63) Product quality assurance check.

64. Generally data are of two types. One is ‘Measurable Data’, what is the second one?

64) Attributed data

65. Pareto Diagram is a tool to help in differentiating problems/causes into two major groups. What are they?

65) Vital few and useful many

66. Whose responsibility is to convene steering committee meetings periodically and regularly?

66) Co-ordinator.

67. What is the next step after ‘developing solution in the chain of problem solving steps?

67) Foreseeing probable resistance.

68. At what step, normally, Quality Circles use Flow Diagram? 68) While defining the problem.

69. In modified Deming Wheel, ‘Plan’ is divided into two parts. One is, ‘Decide on the objective and targets’; what is the other one?

69) Decide methods of achieving the objective.

70. What is the name of tool/technique to depict a process in graphical or pictorial way?

70) Flow Diagram.

71. Name the tool that is used for separation of data into categories. 71) Stratification.

72 What is the next step after ‘find out root causes’ in the chain of problem solving steps?

72) Data Analysis.

73. During identification of problems in Quality Circle Meeting, which type of brainstorming is more useful?

73) Round Robin method.

74. Who introduced Cause and Effect Diagram? 74) Dr. Kaoru Ishikawa

75. Who chooses the Facilitator of Quality Circles? 75) Steering Committee.

76. Mr. Alex Osborn of USA developed a technique in 1950s to solve advertising and marking problems. Name the technique.

76) Brainstorming.

77. Which was the first of its kind in statistical system where verbal information and not numerical data were used for problem analysis?

77) Cause & Effect Diagram.

78. What is the quality as per Dr. J. M. Juran? 78) Fitness for use.

79. What is the full form of CWQC? 79) Company Wise Quality Control.

80 Name the types of flow diagram? 80) High Level, Matrix,


Detailed.

81. If you want to collect the ideas of customers or suggestions from your customers from all over India, which type of Brainstorming will help you for this purpose?

81) Slip Method.

82. Can we use historical data? If yes, where and if no, why? 82) Yes, if relevant and to compare the past and present data.

83. What is the difference between New 7 tools and Old 7 tools? 83) Old 7 tools are elementary statistical tools to be used for problem solving. New 7 tools are based on verbal data mostly used by Management for solving complex problems.

84. As per Shewhart, the variation in process is due to two causes. What are their names.

84) Chance cause and Assignable Cause.

85. Who was the President of JUSE when first time Dr. Deming was invited in Japan?

85) Ichiro Ishikawa

86. Who wrote the book ‘Out of Crisis’? 86) Dr. Demimg.

87. How many steps are in Japanese style CWQC? 87) Seven

88. As per Ishikawa, ‘theory of sample surveys’ comes in one category of statistical method. Name the category.

88) Intermediate Statistical Method.

89. What is the another name of ‘Discrete variables'. 89) Discontinuous Variables.

90. Who showed Dr. Juran that the salary of General Motor’s executives is in line with Pareto’s theory?

90) Merk Hale.

91 What should be the recommended number of classes or groups for 627 observations for frequency distribution for making Histogram?

91) Ten

92. Can Histogram be used for showing relation between two variables?

92) No

93. How many types of control charts ? 93) Two, variable& attributes.

94. Your friend has no knowledge about your plant and power generation system. Which type of Flow Diagram will be useful to tell them about the process in the simplest way?

94) High level Flow Diagram.

95. In which decade cause and effect diagram was used first time? 95) 1940s

96. Is there any type of cause and effect diagram, where brainstorming is not required?

96) There is no such type of C & E Diagram.

97. Your colleague wants to take loan from the company. He is requesting you to make flow diagram showing the steps in the process as it moves through various departments. Which type of flow diagram will be better for this purpose?

97) Matrix Flow Diagram.

98. Which type of the check sheets is meant to be placed in the drawing or sketch of the product so that location of defects that can be identified and investigated?

98) Defects Location Check Sheet.

99. What is full form of CEDAC? 99) Cause And Effect Diagram With Addition of Cards.

100. Where we use attributes type control chart ? 100) We may count defects in a product / To classify the product quality.

101 Who has given Quality Trilogy? 101) Dr. Juran.

102 Name the graphical presentation to show relationship between 102) Scatter Diagram.


two variables.

103 What does it indicate, If coefficient of correlation of two variables is 0.8?

103) There is strong positive correlation .

104 The Round Robin method of Brain Storming is also called by another name. Name the method.

104) Structured method.

105 Which type of Histogram indicates the mixture of several process, conditions or output of several days mixed together in a lot? Give the name only.

105) Plateau Type

106 Who was described as “The man who discovered quality”? 106) Dr. W. A. Shewhart

107 To honour Dr. Deming’s contribution, the Japanese established in 1957, the Deming prize to be given for two major categories. What are those categories?

107) A) To an individual for accomplishment in statistical theory.

B) To companies for accomplishment in statistical application.

108 Who brought the statistical quality to India? 108) Prof. Prasanta Chandra Mahalanobis.

109. What is the Matsushita Company’s slogan of learning? 109) Learn from all, learn from supervisors, learn from peers, learn from subordinates, learn from society.

110. Give the name of magazine in which Dr. Ishikawa wrote that the study group be renamed as ‘Quality Control Circles’? 110) GEMBA To QC.

111. Who has given the statement “ We make people before we make the product”.

111) Mr. Matsushita (The proprietor of Matsushita Corporation)

112. Dr. Ishikawa divides statistical methods into three categories one is Elementary Statistical Method. What are the other two categories.

i) Intermediate Statistical

112) Method.ii) Advanced Statistical Method.

113. What is the purpose of Histogram? 113) Histogram is a graphical representation of a frequency distribution which is a summary of variation in a product or process.

114. As per Mr. J.P. Guilford what are the five key elements concerning human ability to be creative?

114) Fluency, Flexibility, Originality, Awareness, Drive.

115. As per Mc Gregor, which theory applies to Quality Circle concept? 115) “Y” Theory

116. Which disease we classify in ABCDEG Category? 116) Hepatitis

117. Which company supplied steel for constructing Howrah Bridge in Calcutta?

117) Tata Steel.

118. In which year the Howrah Hanging Bridge was opened for public? 118) 1943

119. How many Prime Ministers of independent India took their birth in Pakistan?

119) Three

120. Do you know the city where 2 state capitals and union territory capital are functioning?

120) Chandigarh.


121. Who compiled a series of Joke Books? 121) Mr. Khuswant Singh.

122. Which neighbouring country declared Hockey as National Game? 122) Pakistan.

123. Do you know the name of the lady who got Padmashree Award from President of India and associated with QCFI? 123) Ms. Lila

Poonawalla124. Please write full form of ISI. 124) Indian Statistical

Institute.

125. Do you know the name of our emeritus President who served the responsibility of Governor of Tamil Nadu?

125) Shri P. S. Mohan Rao.

126. What is the full name of QCFI? 126) Quality Circle Forum of India.

127. When was it established? 127) In the year 1982

128. How many chapters does it have throughout India? 128) 20

129. Name the concepts on which QCFI has given special focus. 129) Five-“S”, Kaizen and Quality Circle.

130. Who is the president of QCFI? 130) Dr. R. C. Agarwal.

131. Name the stalwart in the field of Quality who was described as “the man who discovered quality”.

131) Dr. W. A. Shewhart.

132. PDCA cycle is known as Deming Wheel. Originally whose idea was it?

132) Dr. W. A. Shewhart.

133. What are the two important aspects of Quality Circle Concept? 133) Planning and Problem Solving Technique.

134. “Five-S” is an integrated Japanese Concept for proper Housekeeping. It has five steps. What are those steps?

134) Organising, neatness, cleaning, standardardisation and discipline.

135. Why is the concept named ‘Five-S’ ? 135) Japanese in their language call the steps as SEIRI, SEITON, SEISO, SEIKETSU and SHITSUKE. So the name “Five-S” arrived by taking the first letter ‘S’ of all these five activities.

136. When ‘cleaning’ activity is called as “SEISO” by the Japanese in their language, what is called by them for the activity “Discipline”?

136) SHITSUKE

137. Who is the father of “Five-S” concept? 137) Takashi Osada

138. When we are in a place which is very neat and clean, we cannot throw anything there even if our normal habit is not caring for cleanliness. Why has our behaviour changes?

138) It is because the condition prevalent there will make our behaviour odd and we start following the standard set.

139. Name the step in Japanese language which means “Sorting out between wanted and unwanted items in a place and removal of the unwanted”

139) SEIRI

140. “Use of Tag” is a method of sorting. What do the red tag and yellow tag indicate?

140) Red tag indicates for unnecessary items while yellow tag for the items that are unnecessary.

141. While ‘SEIRI’ helps us to decide what are the items needed,. What does ’SEITON’ help?

141) ‘SEITON’ helps us to decide the way where the thing are to be


placed so that our working becomes smooth.

142. ‘DMAIC’ is a method for problem solving . What does each letter stand for?

142) D – Define, M- Measure, A – Analyse, I – Impose, C – Control

143. How do Quality Circle works? 143) Meet periodically and regularly.

144. Quality is conformance to specification, Fitness for use – who defined it this way.

144) Dr. J. M. Juran

145 Who is the originator of the concept of KAIZEN? 145) Masaaki Imai

146. What is the principle on which Kaizen is based? 146) The principle of continuous improvement in order to progress and advancement in the field of life.

147. In order to create environment for continuous improvement who should have a greater role?

147) Top & Middle Management.

148. What does the word KAIZEN signify? 148) KAI – ChangeZEN – better (change for better)

149. How many steps we use to solve any problem? 149) Twelve

150. What is the first step to solve the problem? 150) Identification of problem

151. “Quality control should be part of Management control”, Who said this?

151) Dr. J. M. Juran.

152. What type of tool is used for problem solving mainly? 152) Elementary statistical system.

153. When was revised concept of QCC introduced? 153) 1995

154. What type of graph is Pareto Diagram? 154) Compound graph.

155. Who has made four steps of Deming Wheel into six steps? 155) Dr. K. Ishikawa.

156. Pareto Diagram is a tool to help in differentiating problems/causes into two major groups. What are they?

156) Vital few and useful many

157. What is the name of tool/technique to depict a process in graphical or pictorial way?

157) Flow Diagram.

158. What is the quality as per Dr. J. M. Juran? 158) Fitness for use.

159. As per Shewhart, the variation in process is due to two causes. What are their names.

159) Chance cause and Assignable Cause.

160. Who wrote the book ‘Out of Crisis’? 160) Dr. Demimg.

161. In which decade cause and effect diagram was used first time? 161) 1940s

162. Is there any type of cause and effect diagram, where brainstorming is not required?

162) There is no such type of C & E Diagram.

163. What is full form of CEDAC? 163) Cause And Effect Diagram With Addition of Cards.

164. Mention the 2 steps of 12 steps under the check activity ? 164) Foreseen probable resistance and Trial implementation.

165. The Round Robin method of Brain Storming is also called by 165) Structured


another name. Name the method. method.

166. Which type of Histogram indicates the mixture of several process, conditions or output of several days mixed together in a lot? Give the name only.

166) Plateau Type

167. Who brought the statistical quality to India? 167) Prof. Prasanta Chandra Mahalanobis.

168. What is the purpose of Histogram? 168) Histogram is a graphical representation of a frequency distribution which is a summary of variation in a product or process.

169. Do you know what indicates in the central line of control chart? 169) Target or standard or mean value in a process control.

170. Do you know the name of the lady who got Padmashree Award from President of India and associated with QCFI? 170) Ms. Lila

Poonawalla

171. Do you know the name of our emeritus President who served the responsibility of Governor of Tamil Nadu?

171) Shri P. S. Rammohan Rao.

172. Who is the father of “Five-S” concept? 172) Takashi Osada

173. How many steps we use to solve any problem? 173) Twelve

174. In which tool we use upper/ central and lower line ? 174) Control chart

175. Name the types of flow diagram. 175) High level, Matrix, Detail

GUIDELINES FOR KNOWLEDGE EVALUATION

Question-Answer bank for the Quality Circle knowledge evaluation at the time of the case study presentation

176. To make Cause and Effect Diagram which method we used ? 176. Brainstorming.177. (In case QC has used flow diagram),which type or diagram you have used ?

177. 2.QCS must have knowledge of High Level Flow Diagram, Matrix flow Diagram and Detailed Flow Diagram to use flow Diagram and answer as per actual use.

178. On what steps in problem solving you have conducted brainstorming session?

178. All stages, because idea generation is required essential in every stage.

179. How have you collected data analysis ? 179. If data is collected say yes. (QCS should make it a practice to carry out data based exercise while solving each and every problem).

180. Have you used stratification anywhere in your project? If yes, where ?

180. Yes, in Pareto, Diagram of Piechart.

181. Which type of Cause and Effect Diagram have used ? 181. Judge wants to know whether the QC is aware of 3 types of CED (Cause & Effect Diagrams ). Here they should give the correct name of diagram out of a ) Dispersion Analysis Type b) Production Process Classification Type c) Cause Enumeration Type .

182. What are the objectives using the Flow Diagram ? 182.a) To know sequence of activities in any process or work.b) To identify non value adding activities c) To pinpoint where problem lies in the entire process.d) To know how many activities are required to be carried out.e) To know whether the responsibilities can be shared.

183. Who is expected to participate in Brainstorming ? 183. Every member, Leader, Dy, Leader is expected to participate in every Brainstorming session.


184. Why should Quality Circle members collect data in problem Solving process ?

184. QC members should collect Data a) To know conditions before QCb) To know where and what corrective action is neededc) To cross check gap between Judgement and realityd) To know the impact of corrective actions taken by QC

185. 10. Do you use the stratification at Home ? Where ? 185. Yes, we do use stratification at home when we spend our salary under various heads.

186. When have you made Milestone Chart, what is the use of this chart?

186. Milestone Chart is made on selection of a problem while defining the problem selected, to plan manage time of problem solving process.

187. What benefits have you got in your life by adopting QC? We got many benefits by adopting QC such as

187. 1) We learnt that for every problem, there are number of causes, which are to be identified to develop solution. 2) We do not get upset when a problem is experienced, but we feel enthused to solve. 3) QC membership has enhanced our sincerity and enthusiasm. 4) We have developed attitude of problem prevention 5) Our public speaking skills are improved. (QCs may give anyone or two benefits while answering)

188. How you have set the target (if target is set)? 188. Target is set on the basis of past data and estimated potentiality of improving upon the past data.

189. Who has made all these transparencies (If presented by transparency)? or slides?

189. Most of us are able to make slides, however major responsibility has been taken by Mr (write actual name)

190. How much time have you taken to make this model (If model is presented in Oral & Visual Presentation)?

190. We have taken days in making this model, but we have chosen to do it after working hours to keep up productivity of our day to day work.

191. What do you mean by tangible gains? 191. Tangible gains means Quantifiable gains

192. Name last four projects which your circle has solved? 192. QCs may give titles of their last projects major or minor will do.

193. How much time this project has taken to solve? 193. This project has taken months (QC should keep in view starting and ending date of project, while answering because Judge wants to see whether your reply tallys with dates given by you).

194. When have your Quality Circle members taken this problem? 194. While answering give date of starting of your project.

195. This problem belongs to which category? 195. This problem belongs to A category , which is in purview of Quality Circle members. (If your problem belongs to B, answer so ).

196. What help are you getting from facilitator? 196. Our facilitator helps a) In directing us to the source of data b) He tells us where we need to take a corrective action. c) He helps us in getting the facilities where management sanction is essential d) He checks our case study and enlightens us on scope for improvement e) He gets the rehearsals of our case study done. (QCs should give answers from the above points depending upon time available).

197. What was your role in this project'? 197. My role in this project was data collection, or preparing case study or writing minutes and follow up. (Answers should be given out of above or any additional activity the member does),


198. How you have found out root causes? 198. We have found out root causes, after validation, by using Five whys or why-why technique.(QCs should know that Five-whys & why are the names of the same technique) because some Judge might ask what is the difference between Five-whys and why-why technique

199. What are vital few and useful many in your Pareto diagram? 199. Answer will differ from case to case basis. QC should give 80% of Pareto as vital points and 20% as useful many.

200. What are the names of Causes & Effect Diagrams? 200. Names of three types of Cause & Effect Diagrams are 1) Dispersion Analysis type 2) Production Process : Classification Type 3) Cause Enumeration Type

201. In Pareto diagram, which side of Y-axis (left / right) represents percentages? What is it called?

201. In Pareto Diagram, right side of Y -axis represents percentage. This axis is called 2Y -2Y -axis.

201. How many causes / sub causes to be shown in cause & Effect diagram?

201. As regards number of causes and sub causes, there cannot be any rule or standard because the number may vary from project to project.

202. . Out of old seven Problem Solving Tools which tool is not database.

202. Brainstorn1ing.

203. What type of graph you have used in your project? 203. The answer may vary from QC to QC (QC may answer the name of graph they have used) Line graph, Bar graph, Compound graph (if Pareto used) Pie-chart etc can be common answers

204. Which tools and techniques you have used in your project? 204. Here, the most commonly used techniques are Flow Diagram, Brainstorming, Data collection, Graphs, Pareto Diagram, Stratification, Cause & Effect Diagram, however the (QC should answer as per their use).

205. How much time, the trial implementation has taken? 205. The trial implementation has taken days or shifts (QC should ensure that their answer tallys with .the data of Trial implementation).

206. During development of solution, what other ideas came but failed?

206. The answer will differ from case study to case study. QCs should failed ideas or solution in their action plan and highlight FAILED with Red colour. The QC member can show in the event of a question about failed ideas.

207. What precautions you are taking to maintain the status of project?

207. We are using Milestone chart and we display in our work place on notice board. This display reminds us to attend activities as per planning.

208. Why are you attending this convention? 208. We are attending this convention to learn from other Quality Circles, to know our weak areas and how we can improve our performance.

209. How many case study presentations you have seen in this convention?

209. Give the number of case study presentations you have seen in the convention you are attending.

210. What benefit you have got by solving this problem? 210. We have got tangible and intangible benefits by solving this problem, which are as per our slide No … and……

211. What is the objective of selecting this problem? 211. The objective of selecting this problem is clarified in our study under the title WHY DID WE SELECT THIS PROBLEM? (QC member should, quickly, show that slide from slide sorter).

212. Can we use Pareto Diagram for selection of problem? How? 212. Yes we can use Pareto Diagram for selection of problem by categorising and interpreting data relevant to problems into descending order

213. Why your company has selected your case study for presentation in-convention?

213. Our company has selected our case study for presentation in this convention because we have chosen a chronic problem persisting for many years. Our team has carried out excellent data, based study which displays


high level of team work and excellent use of techniques with very impressive colourful slides all resulting into a series of tangible and intangible benefits. Moreover we had won award at the inhouse competition held in our company.

214. What is the benefit you personally got by joining Quality Circles? 214. By joining a Quality Circle - 1) I have learnt to get along with people, which my family members appreciate. 2) I am convinced that each and every employee must voluntarily take up responsibility of doing every work of total quality, which helps even at Home. 3) I have developed consciousness in using better quality of language while communicating with all. 4) 1 have learnt to control my motions and I keep cool.

215. Why this name is chosen to your QC? 215. The answer to this question will vary from QC to QC hence QCs should discuss in advance why they have chosen this name of QC. Ideally, QCs should carry out this exercise while naming their QCs under the Title. "Why this name is chosen for our QC?"

216. To the leader: Since when are you leadership of your QC? Is leader rotates in QC?

216. The leader should give date of this leadership and inform the evaluator that he is the fourth (or whatever number) leader of his QC because leadership is very much Rotateable.

217. When your QC meet day and time? Are you satisfied with .this Periodicity & Time?

217. Answer to this Question will vary from QC to QC. Day and Time of weekly meeting (if weekly otherwise fortnightly) should be informed. You may say Yes if satisfied with the periodicity and time.

218. What is the meaning of voluntarily & autonomous in QC? 218. The meaning of Voluntary means that people work according to their own wish and Autonomous means the power or right of self government.

219. Is it necessary that company should have Quality Improvement teams for Executives along with QC ?

219. Yes, it is necessary to hove Quality improvement team, (QITS) for executives along with QCs because the problems uncle' preview of management can also be solved by QITS This will accelerate speed of problem solving and enthuse QC members.

220. Do you think Quality Circle can be practiced at Home ? 220. Yes, I do think that QC can be practiced at Home.

221. Do you participate in QC quiz Leader Forum? Why ? 221. Yes I participate both in QC Quiz and Leaders forum because QC Quiz enhances my knowledge due to regular reading of QC literature and training materials and participation in leaders forum make me conscious about my role as leader to make it performance oriented.

222. Apart from manufacturing industry, where else QC is practiced? 222. Apart from manufacturing industries, QC is practiced in Hospitals, Hotels, Banks, Social Organisations, Schools, Rural areas, police Department etc.

223. Name some Quality gurus, you know? 223. Dr W.E. Deming, Dr JM Juran, Dr. Dr. K. Ishikawa etc.

224. What is CWQC or TQM? 224. CWQC is Company Wide Quality Control and TQM is Total Quality Management.

225. Do you know new definition of QC? 225. Yes, I know new definition of Quality Circle brought out by JUSE in 1995 after 33 years of experience.(QC members should learn the new (Revised) d e t asking you to describe, you will be able to respond confidently).

226. What type of motivation you feel is required for QC? 226. I feel Quality Circle should frequently get training on various aspects of QC and opportunity to attend state level, National and International conventions for motivation.

227. How QC started in your organisation? Can you suggest some method ?

227. QC started my organisation as per the guidance of QCFI on How to launch and institutionalise QC.

228. Can you give me a general structure of QC in your company ? 228. General structure of QC in my organisation is exactly the one received by QCFI for Indian Context.


229. Do you have steering committee in your company? What is it? 229. Yes, we do have steering committee, consisting of all Heads of various departments, which meets once in every month to review progress of our QCs, strengthen dormant or slow QC and to discuss matters related to policy so that guidance can be given to QCs as and when required.

230. How you will propagate QC movement in your company or outside?

230. I will propagate QC movement in my company and outside by sharing my knowledge, experiel1ce of various benefits with very meagre investment.

231. Please tell me what are 10 Problem Solving Techniques? 231. The Ten Problem Solving Techniques are . I. Flow Diagram 6. Pareto Diagram 2. Brainstorming 7. Cause and Effect Diagram 3. Data Collection 8. Scatter Diagram 4. Graphs 9. Histogram 5. Stratification 10. Control Chart

232. Do you know about New 7 Tools? What are they ? 232. Yes, I do know the Seven New Tools. They are,1. Affinity Diagram 2. Relation Diagram 3. Tree Diagram 4. Matrix Data Analysis 5. Matrix Diagram 6. Process Decision Programme Chart (PDPC) 7. Arrow Diagram

233. What is the main difference between old and new 7 tools? 233. Main difference between Old and New Seven Tools is that majority of Old Seven tools are based on Statistical Data whereas all New 7 Tools are non-statistical.

234. How many types of Graphs you know? 234. I know 11 types of graphs out of which 4 types are commonly used graphs and Line, Bar, Pie chart & Pictorial Graph.7 types are special purpose graph which are 1 Belt graph 2 Radar Chart 3 Compound graph 4 Strata graph 5 Float graph 6 Zee graph 7 Pyramid Graph.

235. What key elements J. P. Guilford identified by brainstorming ? 235. Mr, JP Guilford identified five key elements in Brainstorming which are- I. Fluency 2. Flexibility 3, Originality 4. Awareness 5. Drive

236. What is the meaning of stratification? When you will stratify? 236. Stratification means categorisation or classification or separation of data into groups. We use stratification when we have a long list of mixed problems, rejections, causes etc to be short listed.

237. What is the purpose of Scatter diagram? 237. The purpose of a Scatter Diagram is to find out relationship between two variables.

238. How many shapes of Histogram you know? What is ideal shape?

238. I know seven shapes of HistogramThe ideal shape is symmetrical Type or Bell shaped

239. Who originated control chart? How it is useful? 239. Control Charts were originated by Dr. Walter A Shewhart an Engineer in the Bell Telephone Laboratories, USA in 1924. Control Charts are useful in process control.

240. How many types of control charts you know? 240. There are two types of control chart 1) Variable Control Chart 2) At\ributes Control Chart

249. What is the Deming Wheel? What steps Dr. Ishikawa added to it?

249. Deming Wheel is the basis for the problem solving process, which has four stages such as Plan, Do Check and Act. Dr. K. Ishikawa added two steps. a) Decide method of achieving the objectives and targets b) Carry out educational training.

250. What is the activity plan? How you will show it? 250. Activity plan is nothing but the Milestone Chart, which is used to monitor time frame of every problem solving process

251. It is necessary to use alt tools in a case study? 251. Yes, it is necessary to use seven basic tools in all major problems, but in minor problems all tools need not be used,

252. What is hitch hiking? 252. Hitch hiking is generating ideas from others ideas.

253. What is difference between a Milestone Chart and Activity Chart?

253. There is no difference Milestone Chart and Activity Chart are two names of the same chart.


254. What is the difference between Milestone Chart and Gantt Chart?

254. In Milestone Chart (he activities are one after the other i.e. every next activity is done after the previous activity is completed, whereas in Gantt Chart we can show simultaneous activities also.

255. What is the type of a Pareto graph? 255. A Pareto graph is a compound graph in which Bar and line graph are shown in the same graph.

256. Who was the originator of Deming Cycle or POCA Cycle? 256. Dr. Walter A. Shewhart was the originator of the Oeming Cycle or POCA Cycle

257. What is the name of the symbol used at S' Tenninal Symbol. 257. ART and END of a Flow Diagram

258. How many types of flow diagram ? 258. 3 types , High level, Matrix , Detailed

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