questConnect Data Connectivity - Broadband services including ADSL 2+, Fibre-to-the-Cabinet (FTTC)...

Reliable, high speed data connectivity for business

Data services

WHAT ARE OUR DATA SERVICES? Our family of high speed IP connectivity services connects your business directly to Gamma’s next generation national network and the internet, enabling you to meet your ever increasing bandwidth needs and allowing you to take full advantage of everything cloud-based services have to offer.

With more and more applications moving from the customer premises and into the cloud, it is essential you can connect your business and workforce reliably and at high speeds. Our Data Services provide this essential connectivity platform on which you run your business communications and also allow you to converge both your voice and internet connections onto a single network, delivering cost savings and assured service quality.

With a diverse portfolio of broadband, fibre optic broadband, EFM (Ethernet in the First Mile) and fibre optic Ethernet, we have the right service to meet the needs of any size business.

WHY USE OUR DATA SERVICES ?

Data services

National Network – Our National Next Generation Network is the product of millions of pounds of investment to provide the ideal platform for the applications and services core to your business.

Enabler for cloud services – As you move applications and services to cloud, feel confident that you have the right connection for reliable and high-quality access to these services.

Cost savings through convergence – We can provide your voice communications and internet over a consolidated, QoS-enabled network, giving significant savings without sacrificing service performance and quality.

Unrivalled support for IP telephony – As market leaders in IP telephony,Gamma knows the importance of ensuring the underlying network delivers a quality and reliable voice service. Not only have we built the IP telephony services but we also supply the underlying network, giving you an unrivalled end-to-end service.

High performance connections – Our services are ideal for the many applications that need assured throughput across a high performance and low latency network, underpinned by a robust Service Level Agreement (SLA).

CONVERGE YOUR VOICE AND DATA

At the heart of Gamma’s Converged Broadband and Ethernet products is an affordable solution that enables you to consolidate and converge your data and voice networks, giving your business a number of distinct advantages:

Converged Broadband and Ethernet is the ideal platform for migrating to IP telephony, opening up your business to the numerous benefits that IP telephony brings.

You will reduce your supplier and network management costs by getting rid of your legacy voice infrastructure.

Access to increased bandwidth and performance will help your business move in to the cloud.

Purchasing an end-to-end service from a single and trusted supplier means any problems are fixed fast.

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affordable solution that enables you to consolidate and converge your data and voice networks, giving your business a number of distinct advantages:

Converged Broadband and Ethernet is the ideal platform for migrating to IP telephony, opening up your business to the numerous benefits that IP telephony brings.

You will reduce your supplier and network management costs by getting rid of your legacy voice infrastructure.

Access to increased bandwidth and performance will help your business move in to the cloud.

Purchasing an end-to-end service from a single and trusted supplier means any problems are fixed fast.

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Data services

PORTFOLIO OVERVIEWNEXT GENERATION BROADBAND

We offer a full range of broadband services that includes: Superfast Fibre Broadband (FTTC), Converged Broadband and our Assured service dedicated to voice.

Gamma broadband is designed exclusively for the business market – offices and home workers. Our network has been built to provide high-quality products and services and this is supported by a highly-skilled group of support staff and engineers (all located in the UK). Our unique Assured services are designed for IP telephony, whether it’s Hosted IP Telephony or SIP trunks.

Assured IP Services – A specialist broadband product designed to support our IP Telephony services. Assured provides all the elements of the end-to-end IP Telephony solution – A Cisco router, business-grade broadband and an IP Telephony service. This product provides small to medium businesses with product options of between 5 – 30 concurrent calls. Further benefits with Assured include prioritised voice traffic across the network and UK-based 24/7 support underpinned with an SLA.

Broadband – Offering coverage to over 99% of the UK premises. Gamma offers a range of Business Broadband products using ADSL Max, ADSL 2+ and Annex M which offers download speeds of up to 24Mbps and upload speeds of up to 2.5Mbps - All competitively priced. There is a range of products to suit your customers’ needs, as well as additional options such as: Business Care and Elevated Traffic Weighting.

Converged Broadband – A broadband service that provides access not only to the internet, but also Gamma IP voice, underpinned by an SLA. Converged Broadband provides an end-to-end telephony and internet access from a single supplier. Additional benefits include a Cisco router and UK based 24/7 support. Each circuit is tested for suitability and each product comes with very generous monthly data allowances.

Superfast Fibre Broadband – Our latest Fibre Broadband technology is now available to over 16 million premises in the UK. Fibre Broadband offers download speeds of up to 80Mbps and upload speeds of up to 20Mbps at very competitive prices.

THE BENEFITS OF NEXT GENERATION BROADBAND

Whether you are using broadband for your office or for home workers, the combination of our product choice, Next Generation Network and our highly skilled UK-based support technicians makes our broadband services a must-have for your business.

A wide range of affordable services – We offer a number of services to meet the different bandwidth and usage needs you may have:

» ADSL Max & ADSL 2+: Widely available and offering up to up to 8Mbps or 24Mbps downstream, ideal for home workers or offices

» ADSL 2+ Annex M: Offering up to 1.3Mbps - 2.5Mbps, for networked offices requiring superior upstream speed

» Fibre Optic Broadband: Up to 80Mbps downstream and 20Mbps upstream, delivering lightning broadband speeds and a consistently higher performance

Flexible tariffs – Our services come with a number generous usage allowances, with the option to purchase more as your business needs it

Exclusively for businesses – We provide services exclusively to the business market, so the network isn’t crowded with heavy consumer traffic and we are able to optimise the service provided to you

Specialist products for IP telephony – Our assured bandwidth products are designed specifically for use with our market leading IP Telephony services, giving the benefits of buying an end-to-end telephony service from one supplier

Enhanced maintenance option – if your broadband connection is critical to your business, you can upgrade your maintenance package for a faster fix time

Next Generation Network

Copper Copper

Fibre Copper

Cabinet

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Dedicated and uncontested bandwidth

High availability connections

Voice and data convergence

24/7 monitoring and helpdesk

Managed Cisco router

Service Level Agreement

Ethernet in the First Mile (EFM)

Next Generation Broadband


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Data services

START UP BUSINESS 1-2 1

Get connected for the �rst timeKeep costs to a minimum

No long term commitments

Website and sur�ngEmail

REQUIREMENTS USE OF DATA

D A T AFIRST OFFICE 2-5 1

More complex data usageKeep costs downMultiple data usersMedium term commitments

WebsiteWeb browsingEmailOnline docs SaaS, SagePay, PayPal, Google Docs, MS365 etc


MEDIUM SIZED OFFICE 5-20 1-2

Best value for moneyHomeworkers with online requirementsLonger term commitment

Website and sur�ngEmailOnline documentationFile transferVoice services including Gamma’s Hosted and SIP servicesCloud based services


LARGE OFFICE 20-200 Multi

Heavy data usageData is business criticalHigh quality service for voice and videoDedicated, managed serviceSecurityResilienceLong term commitment

High speed internet accessLarge �le transferIn-house hostingVideo conferencing

REQUIREMENTS

BUSINESSBROADBAND

Speeds – up to 24Mbps downstream; up to 1.3Mbps upstreamUnlimited usage option1 month contractCan be installed at the same time as phone line5 day installation lead time

Speeds - up to 8Mbps downstream;up to 44Kbps upstreamUsage – download up to 100GB optionMinimum 1 month contractAvailable on any phone lineCan be installed at the same time as phone line5 day installation lead time

HOMEWORKER

RECOMMENDATION

RECOMMENDATION

• High Speed Internet Access• Speeds of between 1-20Mbps • Dedicated and symmetrical bandwidth• Reliable Service with SLA – 8hr �x• 24*7 monitoring and UK based helpdesk• 12-60 month contract terms• Installation: up to 20 working days

FTTC

ETHERNET

RECOMMENDATION

Your journey to faster

speeds with Gamma

SUPERFAST FIBRE

BROADBAND

Speeds: up to 80Mbps downstream;up to 20Mbps upstreamUnlimited usage option12 month contract10 day installation lead time

Converged Internet and Voice Speeds up to 35MbpsDedicated and symmetrical bandwidthReliable service with SLAs – 8 hr �x24*7 monitoring and UK based helpdesk12-60 month contract termsInstallation: up to 30 working days

EFM – ETHERNET FIRST MILE

FIBRE OPTIC ETHERNET

RECOMMENDATIONRECOMMENDATION

Converged Ethernet and VoiceSpeeds up to 1GBDedicated and symmetrical bandwidthReliable service with SLAs- 6hr �x24*7 monitoring and UK based helpdesk12-60 contract termsInstallation: up to 60 working days

Voice services including Gamma’s Hosted and SIP services

USE OF DATA

START UP BUSINESS 1-2 1

Get connected for the �rst timeKeep costs to a minimum

No long term commitments

Website and sur�ngEmail


D A T AFIRST OFFICE 2-5 1

More complex data usageKeep costs downMultiple data usersMedium term commitments

WebsiteWeb browsingEmailOnline docs SaaS, SagePay, PayPal, Google Docs, MS365 etc


MEDIUM SIZED OFFICE 5-20 1-2

Best value for moneyHomeworkers with online requirementsLonger term commitment

Website and sur�ngEmailOnline documentationFile transferVoice services including Gamma’s Hosted and SIP servicesCloud based services


LARGE OFFICE 20-200 Multi

Heavy data usageData is business criticalHigh quality service for voice and videoDedicated, managed serviceSecurityResilienceLong term commitment

High speed internet accessLarge �le transferIn-house hostingVideo conferencing

REQUIREMENTS

BUSINESSBROADBAND

Speeds – up to 24Mbps downstream; up to 1.3Mbps upstreamUnlimited usage option1 month contractCan be installed at the same time as phone line5 day installation lead time

Speeds - up to 8Mbps downstream;up to 44Kbps upstreamUsage – download up to 100GB optionMinimum 1 month contractAvailable on any phone lineCan be installed at the same time as phone line5 day installation lead time

HOMEWORKER

RECOMMENDATION

RECOMMENDATION

• High Speed Internet Access• Speeds of between 1-20Mbps • Dedicated and symmetrical bandwidth• Reliable Service with SLA – 8hr �x• 24*7 monitoring and UK based helpdesk• 12-60 month contract terms• Installation: up to 20 working days

FTTC

ETHERNET

RECOMMENDATION

Your journey to faster

speeds with Gamma

SUPERFAST FIBRE

BROADBAND

Speeds: up to 80Mbps downstream;up to 20Mbps upstreamUnlimited usage option12 month contract10 day installation lead time

Converged Internet and Voice Speeds up to 35MbpsDedicated and symmetrical bandwidthReliable service with SLAs – 8 hr �x24*7 monitoring and UK based helpdesk12-60 month contract termsInstallation: up to 30 working days

EFM – ETHERNET FIRST MILE

FIBRE OPTIC ETHERNET

RECOMMENDATIONRECOMMENDATION

Converged Ethernet and VoiceSpeeds up to 1GBDedicated and symmetrical bandwidthReliable service with SLAs- 6hr �x24*7 monitoring and UK based helpdesk12-60 contract termsInstallation: up to 60 working days

Voice services including Gamma’s Hosted and SIP services

USE OF DATA

Data services

PORTFOLIO OVERVIEWCONVERGED ETHERNET

Converged Ethernet is our premium high speed connectivity service for businesses that demand high availability and high capacity services; it is provided as a dedicated connection (up to 1Gbps) with the option to converge your internet and voice services onto one network.

The service, which is fully managed and monitored, is backed up by an impressive Service Level Agreement and guaranteed time-to-fix, meaning you can get on with running.

Three service options are available to you over either fibre optic Ethernet or EFM (Ethernet in the First Mile):

» connection for high speed internet access

» connection for your IP telephony service

» converged connection for both IP telephony and internet access

FTTC Ethernet – Delivered using cost-effective FTTC (Fibre to the Cabinet) technology, FTTC Ethernet is our new entry-level ethernet solution that closes the gap between high-speed broadband and high availability ethernet services. Installation lead times and rental costs are significantly lower when compared to fibre optic and EFM ethernet services, whilst fix time remains the same as for EFM. FTTC Ethernet offers fast, reliable access, at a more affordable price and includes all the features of traditional ethernet without compromising on quality or service levels.

EFM (Ethernet in the First Mile) – Cost-effective access delivered in half the time of fibre optic Ethernet and without compromising quality or service levels. Delivered using up to eight copper pairs, EFM is inherently resilient ensuring business continuity and giving you the peace of mind to focus on running your business.

Fibre optic Ethernet – Dedicated, high capacity and uncontended business class connections that have been specifically designed and built to carry both your voice and data traffic. Converge voice and data on to a single connection and benefit from significant cost savings from a single, accountable supplier with a robust, end to end SLA and a market leading reputation as an IP telephony provider.

THE BENEFITS OF CONVERGED ETHERNET

Whether you are using our Ethernet service to connect home or office workers to the internet or our voice platforms, our offering focuses on high quality, scalable, managed services.

The combination of our Next-Generation Network, our IP telephony product and our UK-based support team puts you in control of the connectivity needs of your business. There are several key features and associated benefits with the Gamma offering:

High capacity and flexible connectivity – Our fibre optic Ethernet service delivers up to 1Gbps dedicated bandwidth. Not only is it fast, but also flexible, as bandwidth can be quickly upgraded when needed

Dedicated and uncontested bandwidth – The uncontended, low latency service provided by our Next Generation Network, makes this the ideal connectivity for cloud-based services

High availability connections – With availability starting at 99.9% our services are ideal for your business-critical applications

Voice and data convergence – Not only do you benefit from the significant cost savings of consolidating your voice and data to one connection, but you do so buying with complete confidence from the market leader in IP telephony

Productivity – Provide employees with quick and reliable access to the critical files and applications they need so that your business performs at its optimum.

24/7 monitoring and helpdesk – Our services are continuously monitored and supported to ensure consistency of service and immediate action where necessary

Managed Cisco router – As we manage the router and the end-to-end service, any faults can be dealt with swiftly and effectively

Service Level Agreement – Our comprehensive SLA covers delivery, performance, availability and time to fix, giving you the peace of mind to get on with running your business


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WHICH DATA SERVICE FOR YOUR BUSINESS?Businesses of all sizes choose to use our Data Services to meet a variety of needs. Here are some typical examples of how our Data Services can help your business:

Businesses looking to adopt cloud based services – Businesses of all sizes are already in the cloud (IP Telephony, hosted applications like SharePoint or Salesforce, even remotely backing up individual PCs). But as this trend increases, so does the need for high performance, reliable and fast connections. Our family of services provides businesses with this essential foundation.

Businesses that want to combine voice and data – Whether an office has multiple ISDN2 channels with SDSL, or ISDN30 and a leased line, great cost savings can be made by consolidating internet and voice to one high performance and highly available connection, which is managed and monitored 24/7.

Business demand for broadband usage increases between 20%-50% each year – Broadband services and applications continue to evolve to the growing demands of business. As you use more applications and services, it is good to know that we have a range of Data Services that meet your business needs for growth. We regularly review and look to improve existing products and provide options which you can easily change to.

Businesses that have a high data requirement – With the introduction of EFM, more and more businesses can take advantage of the high speeds and impressive SLAs that Ethernet can offer, without breaking their communications budget.

Businesses looking at large-scale IP telephony deployments – For large voice deployments, using multiple ISDN30 circuits is no longer the ideal solution. SIP trunking offers significant cost savings, flexibility and resilience over and above ISDN30, but it needs the right underlying connectivity. Our Converged Ethernet, when combined with SIP trunking or Hosted IP Telephony, gives an unrivalled end-to-end service that larger businesses can rely on.

Data services

Feature ADSL2+ ANNEX MFTTC

BroadbandConverged Broadband

Assured IP FTTC Ethernet

EFM (Copper)

Ethernet(Fibre)

Max Speed (downstream)

24Mbps 24Mbps 40/80Mbps 24Mbps 24Mbps 20Mbps 35Mbps 1000Mbps

Max Speed (upstream)

1.3Mbps 2.5Mbps 10/20Mbps 2.5Mbps 1.3Mbps 20Mbps 35Mbps 1000Mbps

Coverage 90% 60% 45% 90% 90% 45% 65% 90%

Support 24/7 24/7 24/7 24/7 24/7 24/7 24/7 24/7

Lead Times (working days)

5 days 5 days 10 days 5 days 5 days 20 days 30 days 35-60 days

SLA (Target Fix Time)

22 hrs 22 hrs 22 hrs 22 hrs 22 hrs 8 hrs 8 hrs 6 hrs

Converged Voice and Data?

Data Only Data Only Data Only YesVoice Only

ServiceData Only Yes Yes

Channels (G729) — — — 5 – 10 5 – 30 Coming soon 50 – 875 50 – 25,000

Channels (G711) — — — 2 – 4 2 – 12 Coming soon 20 – 350 20 – 10,000

Voice SLA — — — Yes Yes Coming soon Yes Yes

Delivery SLA — — — — — Yes Yes Yes

Resilience (site) — — — — — — Yes Yes

DATA SERVICES CONNECTIVITY MATRIX

Phone: 08475 521 6000Email: [email protected]: www.questcloudcomputing.co.uk

Address: Vision House, Aaron Road Industrial Estate, Station Road, Whittlesey, Peterborough, Cambridgeshire, PE7 2EX

© Copyright 2013 Gamma Telecom Ltd. All Rights Reserved. Literature code: DSB 0001

Data services

questConnect Data Connectivity - Broadband services including ADSL 2+, Fibre-to-the-Cabinet (FTTC)...

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