Quest May 2015

Education, retraining and job opportunities for EVERYBODY in the Armed Forces

The resettlement magazine

UNLOCK YOURPOTENTIAL

IN THIS ISSUEHEALTH AND SAFETYLEISURE, THERAPY ANDWELL-BEINGLOCKSMITHINGMARKETINGRAIL INDUSTRYSECURITYSMART METERS

The only monthly resettlement magazine distributed to all MoD Units by BFPO under contract May 2015ISSUE 195

[email protected] www.gastectraining.co.uk

Gastec has more than 1 years experience in the

resettlement training of MoD Service Leavers, with over

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the industry. Other providers promise - we deliver!

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VIEWING OF OUR FACILITYIS ALWAYS WELCOME.

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www.gastectraining.co.ukOUR WORKPLACEMENT ISFREE - GUARANTEEDAND GENUINE

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Gastec Training has for many years worked closely with Britain’s armed forces as they prepare for civilian life. At Gastec we recognise the commitment you have made while serving and welcome the opportunity to ensure you have a prosperous future as you leave the armed forces. The Gastec New Entrant Gas Course will prepare you for an interesting and lucrative career in the gas utility sector. Call now for a special reduced pricing offer on this course.

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REGULARS04 Resettlement round-up News, training course info and first-hand reports to support your transition46 Factfile – your guide to a better future Complicated rules and regulations, compressed and explained58 Career Transition Partnership courses and events61 Job opportunities62 Preparing for redundancy

6PAGE 45LEISURE, THERAPY AND WELL-BEING

6PAGE 20HEALTH AND SAFETY

6PAGE 30LOCKSMITHING

6PAGE 32MARKETING

6PAGE 26SECURITY

Questis the number one magazine foreducation, retraining and jobopportunities for all people in theArmed Forces, MoD civil servants andtheir families throughout the world.We are dedicated to achieving andmaintaining excellence in these fields,and are determined to bring to you,our readers, the latest and the bestinformation in these areas. You canhelp us by reading this magazineyourself, passing it to anyone youknow who might want to use it, andby sending us your feedback abouthow we could serve you better. 3

May 2015 / www.questonline.co.uk

6PAGE 42RAIL INDUSTRY

6PAGE 36SMART METER INSTALLATION

ContentsMAY 2015 ISSUE 195

IT’S MAY, A TIME OF YEARthat heralds the UK’s annualbout of ritual internationalhumiliation: the EurovisionSong Contest. On a morepositive (not to mentionharmonious!) note, advice tohelp you avoid your ownunfortunate career-related‘nul points’ situation is athand.

As usual, this issue ofQuest tunes in to an array ofdifferent industries. This timewe pass the mic to thesecurity sector – along withthe closely related field oflocksmithing – as well ashealth and safety, marketing,the rail industry, and theworld of the smart meterinstaller, plus we take a brieflook at the career potentialoffered by leisure, therapyand well-being. Last but notleast, we offer a useful step-by-step guide to dealing withredundancy, whether of yourown choosing or not.

Whatever your nextcareer move, we sincerelyhope that – whateverhappens in Vienna this month– your own future sees you hitthe high notes!

Lynn BrownEditor

Quest

In-depth articles on all thecareer areas covered by Quest throughout the year are always available on our website: visitwww.questonline.co.ukand click on ‘Careers A–Z’ for the full list.

Resettlement round-up

Corporate Risk Systems (CRS), one of the UK’slargest accredited health, safety and

environmental training organisations, is pleasedto announce that it has just launched a newEnvironmental Lead Auditor Course to itsalready impressive 21 courses approved by MoDfor ELCAS funding.

This new course is accredited by IEMA andis designed to develop delegates’ auditing skillsthrough their application to an environmentalmanagement systems audit. Participants work in

small teams, led by an experienced lead auditoras they conduct an opening meeting, plan theaudit, interview employees and evaluate the keydocumentation of the environmentalmanagement systems. It is a five‐day classroom‐based course and is currently being run at fourof the CRS’s ten training centres across the UK.The course is aimed at individuals who wish toundertake or lead environmental audits as partof an EMS (environmental management system)such as ISO 14001.

Anyone who wishes to gain audit skills insafety, health and environmental auditingshould consider CRS’s integrated IOSH SHEaudit course.

Get in touchTel: 01283 509175Web: www.crsrisk.com

See the advertisement on page 21

CRS adds more ELC-approved courses

www.questonline.co.uk / May 2015

4

RESETTLEMENT ROUND-UPNews, training course info and first-handreports to support your transition

Quest and the Quest logo are registered trade marks of

Bulldog Publishing LimitedUnit B4, Beech House,

Melbourn Science Park, Melbourn, Herts SG8 6HB

Telephone: 01763 268120 Email: [email protected]

www.questonline.co.ukEDITOR

Lynn Brown

MANAGING DIRECTORBruce Hodge

ADVERTISING SALES MANAGERDavid Lidbury

Account ManagersSimon Blaaser

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DESIGN AND PRODUCTION CB Creative LimitedTel: 01223 750566

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DIRECTORSPeter Threlfall (Chairman)Bruce Hodge (Managing)

Roger Dalzell

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expressed are those of the individual authors and not necessarily ofthe Publishers. All advertisements are accepted only on the groundsthat they comply with the terms of the Trade Descriptions Act 1968

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Join our group

Be part of the smart meter revolution

The National Skills Academy has identifiedthat 16,000 smart meter engineers will be

required to fit 52 million smart meters intodomestic properties in the UK by 2020.Currently only 1,000 are registered.

To help you to gain the required skills tobridge this gap, Future Energy has established asmart meter training academy based inNewcastle upon Tyne, which offers a BPEC‐accredited level 2 dual‐fuel smart meterinstallation qualification. Our experienced teamof trainers will equip you with the technicalskills required to install and commission thesmart meters andcommunications. Thetutors will also help youdevelop the skills requiredto explain to customershow their new smartmeters and in‐homedisplay interact.

Producing competent,confident, customer‐focused and safe personnelis our goal, empoweringthe right individuals tobreak in to this lucrativemarket, to pursue a new,exciting and rewardingcareer.

Practical experiencecan be gained not only inthe academy, but alsoduring a guaranteed work

placement, allowing candidates to gain realunderstanding and a scope of the opportunitiesavailable in the industry.

Exclusively for ex‐Forces personnel we offera guaranteed job interview with our UK‐basedpartners, as well as funding of up to £4,000towards the cost of our dual fuel courses.

So, to switch your skills and venture towardsa new future …

Get in touchTel: 0191 276 0065 email: steve@future‐energy.org.ukWeb: www.future‐energy.org.uk


Act smart and switch your skills


5

When responding to advertisements please mention QuestReaders must consult their Single Service Advisors BEFORE committing to courses

Did you know, the UK is currently facing a 45,000 shortfall of LGV drivers?*

The logistics sector needs you!

TIR can put you on the road to a new career in this exciting industry.• First time pass rate of 85 per cent for Category C and C+E tests.**

• Wide choice of Driver CPC courses, including Mod 2 and Mod 4.

• ADR courses with online exams for instant results.

• CPC for Transport Managers (Road Haulage) Level 3.

• Ex-military instructors.

• Strong links with potential employers nationwide.

• Choice of MOD approved packages eligible for ELC & SLC funding.

*Source Road Haulage Association **Results for January & February 2015.

Call Debbie today on:

01482 213 113 www.tirtraining.co.uk

Approved by MoD in support of the ELC scheme

Part of Deflog VQ Trust

Network with potential employers andtake the next step towards your newcareer

The Career Transition Partnership (CTP) offersa range of employment fairs, industry

awareness events and company presentationsthroughout the year. These events offer Serviceleavers the opportunity to meet employersspecifically seeking their skills and qualities,along with the chance to research a particularindustry or employer, find out more about

current or future job vacancies, and determineany training requirements.

Details of forthcoming employment fairs andindustry awareness events can be found below.Additionally, the CTP regularly hosts recruitmentpresentations from companies with multiple jobvacancies, either at Regional ResettlementCentres or company premises; visitwww.ctp.org.uk/events for full details.

All events are free to attend and are open toService leavers at any point of the resettlementprocess.


CTP events 2015

6


If you are leaving the Armed Forcesand thinking about your career

options then why not consider acareer in the utilities sector? A widechoice of career options is available toyou in the gas, oil, water, refrigerationand electrical sectors, and Gastec hasa wide range of experience andunderstanding of the training needs ofpersonnel leaving the Services.

Its state‐of‐the‐art training andassessment centre is just off the M1 inMilton Keynes. This purpose‐builtcentre contains air‐conditionedclassrooms, Smart Board technologyand a range of facilities to make yourtime there enjoyable as well asproductive. Together with tailor‐madeworkshops and refreshment facilities,everything combines to make thelearning experience as easy and aspleasant as possible. All staff arefriendly and approachable, and eachhas an in‐depth industry knowledgeand a wealth of practical experience,which enables them to provide thevery best levels of guidance andadvice.

If you would like to come and viewthe facilities, you are always welcome.Alternatively, you can come and speakto Gastec representatives at thefollowing military events: ● 24 June 2015 – RAF Waddington

Awareness Day● 26 June 2015 – Cardiff Transition

Fair.

Get in touchTel: 0800 195 80 66 FREE to arrange avisit


Get into utilitieswith Gastec

Employment fairsEvent Date Venue

Scotland 14 May Dewars Centre, Perth

South‐west 18 June University of the West of England, Bristol

East of England 16 July Newmarket Racecourse

North‐west/West Midlands 10 September Manchester Central Convention Complex

Industry awareness eventsIndustry Date Venue

IT & telecoms 29 May The Bell, St Omer Barracks, Aldershot

Renewables/offshore 11 June Catch Facility, Grimsby

Transport & logistics 25 June Catterick(including rail)

Engineering 2 July Cottesmore

Nuclear 24 July Plymouth

Transport & logistics 8 September 19 Regt RA/1 RHA Training Wing,Jellalabad Barracks, Tidworth

Management (including 30 September 19 Regt RA/1 RHA Training Wing, facilities management/ Jellalabad Barracks, Tidworthhealth & safety)

Call the central bookings team today on 0203 162 4410 for further information and to book your place.

Interact with Quest !You can follow and link up with Quest on social media, too.We’d love to have you on board! Join, network, comment andpost your own discussions. Here’s all the information youneed:

Twitter@questmagazine

Facebookhttps://www.facebook.com/questmagazine

LinkedInQuest Magazine Group:http://www.linkedin.com/groups/questQuest Magazine Company:http://www.linkedin.com/company/questQuest Magazine Profile:http://www.linkedin.com/pub/quest-magazine

Websitewww.questonline.co.uk

SECURITY STUDIES

Application deadline: 7th September 2015Courses start: 21st September 2015

www.ibc-academy.com/FLR2579AB3Q1

Tel: +44 (0)20 3377 3210 | +1 (646) 957 8929Email: [email protected] VIP: FLR2549AB3Q1

These are London Metropolitan University programmes and qualifi cations, with enrolment and delivery administered by IBC Academy. The courses are taught, assessed, quality assured and awarded by London Metropolitan University.

Postgraduate courses by part-time distance learning

Enrolment Administered by:

COUNTER-TERRORISM STUDIES

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8



MTCS (UK) Ltd has devised a highly portablevirtual learning environment, MTCS Online

system, which has been built to aid companieswhose individuals spend a lot of time offshore onvessels or rigs. Indeed, many subsea industryexecutives now realise that knowledge, and theapplication of knowledge, is key to business success.

Gail Bartolf, Global Sales Coordinator for MTCS(UK) Ltd, explains: ‘While we do send trainers whenpossible to company employees, their being all overthe world or on changing shift patterns means extraissues with the training and getting traineestogether. A major issue is cost to the company,which can include flights, accommodation andperhaps day rates. MTCS Online is a virtual learningenvironment designed for instant accessibility andoptimum portability. It makes our productsavailable anywhere, anytime, allowing companies touse one system to track and monitor learners’progress throughout their offshore career.’

Atlas Services Group, which currently usesMTCS Online, confirms: ‘This is a very effective wayfor us to ensure our workers are capable of makingthe workplace decisions they need to make.Although we have focused on competences forsome time, the practice is growing in onlinelearning and, here at Atlas, we tie in distancelearning to competence management. Competencemanagement in online learning continues to be verypopular with us and enables Atlas to deal withhighly distributed workforces. Fortunately, MTCS isable to offer fully accredited competencemanagement frameworks that allow our workers togain certification in the workplace, no matter wherein the world they are.’

The MTCS Competence ManagementProgramme follows the guidelines set by IMCA andis hosted on MTCS Online, which is compatiblewith Apple Mac, Windows 7/8.

Gail Bartolf concludes: ‘This is a faster and moreefficient way for MTCS to deliver solutions to ourglobal client base and obviously has huge potentialfor companies.’

Courses available via MTCS Online include:High Voltage, ROV Hydraulics and Skills Assessor,with Fibre Optics coming shortly. Additionally, thesystem is host to competence programmes for allIMCA grades, including marine back‐deck, diving,survey – and, in fact, all offshore IMCA competencegrades.

For a sample demo …

Get in touchemail: [email protected]: www.mtcs.info

Highly distributed oil and gas workforces seebenefit of online distance learning

High‐quality medical services are as much a partof the UK Armed Forces as tanks, ships and

aircraft, but where do military doctors, nurses andhealthcare assistants go once they leave theServices? If Priory Healthcare has its way, many ofthem will join its 275 facilities across the country.‘We know from experience just how able andeffective ex‐Forces professionals can be,’ says GroupHR Director Claire Balmforth. ‘Their exceptionalexpertise, discipline and collaborative skills allowthem to fit in perfectly as part of our team.’

Priory Healthcare’s continuing growth meansthat it can offer a wide range of opportunities toclinical and other healthcare professionals at alllevels. It is now the UK’s leading independentprovider of specialist mental health services, andhas the largest network of mental healthcarehospitals and clinics in the country. In addition tobeing one of the biggest providers of mentalhealth services to the NHS, for example, itprovides psychiatric care and therapy forconditions that include depression, eatingdisorders, anxiety, neuro‐disabilities and complexcare.

Priory Healthcare also provides forensicmental healthcare for adults who require secure

and step‐down care in settings that providephysical and psychological security. And, just forgood measure, it is a major force in the treatmentof young people, providing more Child andAdolescent Mental Health Service (CAHMS)inpatient beds to the NHS than any otherindependent provider.

Priory has much to offer medical andhealthcare professional beyond the scope andscale of its activities. The company invests heavilyin training and ongoing professionaldevelopment. It also has an award‐winning e‐learning programme, structured careerdevelopment plans and opportunities to pursueadditional qualifications where they are relevantto Priory’s operational and strategic needs.

Doctors, nurses and healthcare assistants whoare leaving the Armed Forces – or thinking ofdoing so – can find out more by visiting Priory’scareers website.

Get in touchWeb: Jobs.priorygroup.com


Priory recruits healthcare professionals from the military

BUSINESS START-UPHELP IN WILTSFree events to helpWiltshire militaryspouses andpartners keen tostart a business

Military spouses and partners cannow take their first steps towards

running their own businesses with aseries of free events across Wiltshire.Nine workshops will be held from mid‐April to September close to thecounty’s military communities,offering help, advice and inspiration tohelp turn a spark of an idea into aviable business.

Kate Forrest from The EnterpriseNetwork says: ‘The informal coffeemorning‐style events would suitsomeone spotting a businessopportunity, looking to earn moneyfrom a hobby or creative talent, orthinking of resurrecting their career bygoing self‐employed.’

The ‘Be Your Own Boss’ events arefunded by Wiltshire Council throughThe Enterprise Network, whichsupports start‐up and growing micro‐businesses across Swindon andWiltshire.

Jane Scott, leader of WiltshireCouncil, says: ‘We’re proud to be amilitary county and we recognise theeconomic value of having Servicepersonnel living and working inWiltshire. These events will provide anexcellent springboard to help inspireService leavers and partners of militarypersonnel to launch their own businessideas with expert support and advice.’

The events will be run by WiltshireBusiness Support Service at venues inBulford, Ludgershall, Royal WoottonBassett, Tidworth and Warminster.

Kristen Smith, a military wife whoruns her successful specialistrecruitment companies Staff Medicaland Insignia Global Partners fromfamily quarters at Tidworth, says:‘Military wives know what it is like tomanage on their own – stepping upinto running a business just needs agreat idea and a bit of confidence thatyou can do it.’

While the events are particularlysuited to military spouses andpartners, and include free childcare,coffee and cake, anyone interested intaking a business idea further iswelcome. To book a free place, visitwww.theenterprisenetwork.co.uk/civvystreet or, for further information, call01225 402096 or [email protected]

Nuco Training Ltd | Tel: 08456 444999

Email: [email protected]

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It is projected that, by 2020, the ArmedForces will have reduced its regular

workforce by 30,890, forcing many militarypersonnel to look at alternative careeroptions. With thousands of ex‐militaryalready possessing the unique skill set to runtheir own business, franchising can offerambitious, hardworking ex‐Forces people asafe route to a new career through self‐employment.

After serving in the RAF for 18 years,Simon Webb decided to investigatefranchising further. Visiting the FranchiseExhibition, Simon met with a representativefrom Expense Reduction Analysts (ERA), aleading franchise in specialist procurement.Simon comments, ‘I met ERA and got chattinga little later on to an ERA franchise partner …and the rest, as they say, is history.’

Wanting to channel his skill set intosomething fresh and exciting, Simon followedthe training and franchise model rigorouslyand, within six months, had managed to signtwo clients and lay the groundwork for manymore. ‘It became clear very quickly that theskills I had gained from the RAF, such asteamwork, communication andprofessionalism were not only relevant butstood me in very good stead indeed. ERA hasreally enabled me to bring together all theexperience I already had under my belt andrapidly develop it to help me launch mybusiness.’

As one of the UK’s most successfulbusiness models, franchising contributes £13.7billion to the UK economy and employs wellover 500,000 Brits across the UK. Thebusiness model is ideal for those looking torun their own company but with the supportand backing of an established brand.

Mark Llewellyn, managing director atRevive!, a leading automotive repair franchiseoperating across the UK and Ireland, believesfranchising can offer an exceptional business‐building opportunities for ex‐military:

‘Running a franchise is a good fit for peoplewith a military or public service background.The self‐discipline and interpersonal skillsneeded to serve in the Armed Forces are keyqualities we look for when recruitingfranchisees, and the fact that they are alreadyused to following a set way of doing thingsmeans that the franchise model provides afamiliar and comfortable platform uponwhich they can build a thriving business.

‘The transition to civilian life can beexciting but at the same time a dauntingprospect. Many ex‐military personnel want tobe their own boss, and have the skills andambition to run their own business, but stillwant to be a part of a team. Franchising canoffer ambitious, hardworking ex‐Forcespersonnel a great route to a rewarding job andcareer through self‐employment.’

Central to the UK’s franchising industry,the 2015 Franchise Exhibitions offer ex‐Forcespeople an ideal opportunity to meet withbusiness experts, case studies, and some of theUK’s top brands from a wide range of sectors,including care, food and catering, cleaning,retail and property.

As the only franchise events to beaccredited by the British FranchiseAssociation (bfa), The Franchise Exhibitionsare highly regarded and trusted, as allfranchises exhibiting have to meet the bfa’sstrict code of ethics in order to exhibit. Theexhibition will also offer visitors free access toan extensive seminar programme includingadvice clinics featuring experts from the bfa,legal and financial firms, as well as franchiseesthemselves, who will share their own careerjourney and success.

The British Franchise Exhibition takesplace at EventCity, Manchester, on 19/20 June2015. Visitors can gain free entry by registeringonline at www.franchisetickets.co.uk andentering the promotional code BFE1 (saving£10).

10



FIND OUT ABOUT FRANCHISING!Ex-military find a second career infranchising

The time is right forLean Six Sigma

With the economy improving, but at a criticalstage, many businesses across safety‐critical

industries such as construction, civil engineering,and oil and gas are working hard to reduce costsagainst a backdrop of maintaining high safetyand service standards.

With this in mind, many are turning to LeanSix Sigma practitioners to provide the skillsneeded to deliver real and sustainable benefitsacross their organisations. But, with a shortage ofqualified practitioners, there has never been abetter time for military leavers to seize theopportunity to develop their skills in Lean SixSigma to support this growing demand for amethodology that is proving so successful formany in creating competitive advantage in thecomplex and changing world that safety‐criticalindustries operate in.

With Embrion, training is specificallytailored to make the most of a military leaver’sskills and knowledge, delivered by experiencedinstructors that understand the needs of bothmilitary leavers and high‐value industries. LeanSix Sigma courses are delivered by experts suchas Gordon Wallace, with more than 30 years’experience of business improvement with Shell,one of the world’s major energy producers andsuppliers. Using his knowledge and experience,Gordon delivers a unique ELCAS and ILM‐accredited five‐day Lean Six‐Sigma Green Beltcourse, costing only £1,395 that takes the bestmodels and tools to create tomorrows Lean SixSigma leaders – individuals that will take thisknowledge into businesses to changeorganisations and inspire everyone in a businessthrough a set of effective management systemsand behaviours to deliver real and sustainableresults.

All courses are designed to take someonewith zero knowledge, ensuring that everyonereceives the strongest foundations of learningand supported by training mentors who providethe tailored support that ensures the highestsuccess rates – Embrion pass rates are among thehighest in the industry.

Get in touchemail: [email protected]: www.embrion.co.uk


Simon Webb


11



12

T ransport Training Academy(TTA) is a well‐established and

respected training organisationbased and operating in the north‐west of England, but alsoproviding training to clients andcustomers at a national level.

TTA was formed in 2004 withthe objective of delivering driving assessments to small and medium‐sized transport companies. Since then TTA has developed andexpanded to where it is today and now offers a variety of training tothe transport, distribution and logistics sector.

Due to the passion it has for the industry, as well as its people, itfully understands and advocates the need for quality training. Itstraining portfolio consists of a broad range of logistics courses,covering logistics, construction and management. Its highlyknowledgeable team will provide you with honest information, adviceand guidance, ensuring that your training is tailored to your specificneeds.

Its support team has been advising military personnel on theirresettlement for nearly ten years. Its instructors include ex‐militarypersonnel, who understand fully the emotions you will be experiencingat this important stage of your career.

Within the TTA Customer Pledge, it promises that you will receivequality training that is relevant to your needs, and is committed tosupport you through every step of your learning journey and beyond.

Its recently refurbished training centre has been designed with youin mind, to ensure that it offers you the highest standard of trainingavailable. It has its own DSA‐accredited manoeuvring area for LGVtraining, state‐of‐the‐art training rooms and fork‐lift truck facilities,which simulate a real working warehouse environment.

TTA offers a comprehensive range of driving courses. Its courseportfolio is not only designed for individuals wishing to enter into theindustry as a new career but also for existing drivers wanting toenhance and develop their skills. Its construction and warehousecourse portfolio has been designed to incorporate the large range ofdisciplines that are used on a daily basis, not only in the logistics andconstruction industries but many other sectors and trades. Itsinstructor and management portfolio contains a variety of high‐levelcourses that are divided into two areas. Those who are looking to workin a managerial role, such as a transport manager via the level 3 CILT(UK) Certificate of Professional Competence, or individuals who wantto develop teams and enhance their operational role. It also offers arange of industry‐recognised short courses that have been designednot only to enhance your current skills but also your employability.

In order for TTA to assist you in achieving your ultimate goal ofemployment, it offers real‐life work experience with its network ofcommercial customers to make sure you get the experienceappropriate to you. It works in partnership with numerous nationalblue‐chip companies and reputable recruitment agencies to give youaccess to hundreds of live vacancies throughout the UK, which areupdated on a regular basis.

TTA’s mission is to inspire, develop and train individuals toachieve their learning aim, which in turn will not only bring animproved professional and positive image to the industry but alsoenable an individual to conduct their role safely, responsibly andefficiently.

Get in touchTel: 0845 056 0561Web: www.ttacademy.com



TTA: developing individuals tosecure the future of the UK’slogistics and constructionindustry

Name: Beverley Thorogood Employer: Ministry of Defence, Royal Air Force Position: personal learning adviser

Why did you choose to study on BABusiness & Enterprise? ‘The BABE programme offered a number ofkey benefits for me: the ability to gainaccreditation of prior learning andexperience, and therefore to achieve thedegree in under 12 months; the contentfocused on the practical application oflearning that was totally relevant to theprivate, public and third sectors. The BABEprogramme offers very good value formoney.’

What were the three key things that you learned?‘First, I realised that the skills and knowledge I’d gained throughout mylife were greater than I’d given myself credit for. Second, that reflectivelearning is a fantastic tool for developing emotional intelligence and canbe quite humbling. Third, that learning theoretical models is lesseffective than learning how to apply those models to real situations; asBABE is very strongly focused on work‐based, real situations, thatmakes the learning more relevant.’

How has your organisation benefited from your studies? ‘The BABE programme has taught me to take a more strategic view ofthe organisation. The Work Based Learning Project provides a clear planof action, giving me the motivation to keep going. I have been able toincrease our customer base and offer a wider range of services. Thebusiness models and tools that I’ve been introduced to have ensuredthat I can evaluate and measure the success of a project, and enabled meto align the project to the Station Commander’s strategic objectives. Ona professional level, it has helped develop my leadership andmanagement skills, enabling me to be a more confident manager.’

What has been the impact on you personally in achieving adegree? ‘When I completed a module and passed it I felt a profound sense ofachievement. The biggest impact, however, is an increase in personalconfidence. When I embarked on the programme I was filled with self‐doubt but now I feel I can do anything!’

What would you say to someone who is considering starting BABusiness & Enterprise? ‘To be absolutely certain that it is the right course for them. However, iflooking for a business and management‐related course, providing theskills and knowledge to apply them in their workplace is challengingbut satisfying – I couldn’t suggest a better course than BABE. Thesupport and feedback I’ve received from the university has beenoutstanding, and having the monthly contact with the rest of the cohorthas meant I never felt like I was doing this on my own.’

If you had to sum up your participation in BABE in one sentence,what would you say?‘BABE is a highly rewarding, well‐structured programme using blendedlearning to get the best out of its students.’

Get in touchTel: 0131 455 4348email: [email protected]


I DID IT!


13


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I DID IT!Name: Kevin FayYears served: 7Current job: Team Leader,Securewest International

‘Having served for sevenyears in 29 CommandoRegiment RA, I decided topursue a career in civvystreet. After a few low‐level security and drivingjobs, I decided I needed to do something morelucrative – and something that better used myparticular skill set. After a lot of research, Idecided on a career in maritime security, inparticular in an anti‐piracy role.

‘After more research I decided to attend theMaritime Security Officers course run bySecurewest International in Plymouth.Established in 1987, with more than 26 years’experience, Securewest is a leading employerwithin the industry. It offers a comprehensivecourse, approved by the UK Maritime andCoastguard Agency and City & Guilds, which isrun by experienced former team leaders who arewell respected within the industry. Vitally, itoffered the opportunity to gain employmentwith the company on successful completion ofthe course.

‘The course instructor was Paul Symons, alsoa former member of 29 Commando Regiment.Paul is Securewest International’s Training andCompliance Manager, and also a former closeprotection officer and maritime security teamleader. Paul’s experience was evident from thestart. His knowledge of the industry was passedon to the students with enthusiasm and hisground truth knowledge was exceptional; healways found time to talk to the students toshare his experiences. I left the course not onlysuitably qualified but with the confidence tocarry out the role of a maritime security officerwith all the relevant tools and knowledge to dothe job well and to the best of my ability.

‘On completion of the MSO course, andafter a successful interview with the company, Iwas offered a position as an MSO with animmediate start, although there was aconsiderable amount of paperwork to completefirst.

‘One year and six months later, and after avast amount of experience accumulated fromworking with outstanding individuals and theconfidence that only comes from numeroussuccessful transits in an anti‐piracy role, I havebeen offered the role of a team leader.

‘Thanks to Securewest International andworking within the frameworks of a highlyprofessional and respected company and itsexceptional personnel, I have been able to enjoya job where I get to travel to locations such asDubai, Egypt and Sri Lanka, meet and workalongside varied and interesting characters,carried out tasks that interest and challenge me,and kept not only the long‐haired general athome happy, but also the bank manager! I amalso home frequently enough that I never missout on the little things in life that a servingmember of the Armed Forces knows only toowell.’

On 25 April 2015, Trade Skills 4Ucelebrated its 10th birthday with its Win‐

A‐Van Competition. Anyone booking acourse during April or May 2015 will beentered in to a prize draw to win a brandnew Vauxhall Combo Van. During the pastten years it has grown from a small trainingcompany into the UK’s leading electricaltrainer. The company was originally foundedby CEO Carl Bennett after an operation toremove a brain tumour forced him into earlyretirement from his job with the Met Policein London as a Specialist Firearms Officer inDept SO19. At this crossroads in his life, Carlhad to ask himself what were his main skillsand how could he best use them?

While a team leader in SO19 Carl hadlearned how to train and develop the skillsof his team into becoming an ‘elite squad’,so he knew about training. He led andorganised a team of committed people in ahigh‐pressure job, so he also knew aboutleadership and organisation. While still acopper, he had built his own house, so hehad learned about the trades and their skills,and the importance of good‐quality tradespeople. So it was obvious to him to combinewhat he felt confident he knew about withthe skills he already had at his disposal and,with his small pension lump sum and thehelp of his also ex‐Police Officer wife Tracey,he started Trade Skills 4U.

‘In the beginning we had manysleepless nights and new business moneyworries – how am I going to pay the rent?My staff? Myself? But we got through. Onething I don’t do is give up. We’ve plasteredour walls with posters here at Trade Skills4U, encouraging people who train with us,to work hard, never give up, try to do yourbest, if you don’t put effort in here, youwon’t get the rewards. That messageworked for me, I want it to work for them.We’ve now got the most successfulelectrical training company in the UK. Iwant to show people who come to us, manyat crossroads like I was, that if you believein yourself and roll your sleeves up you canturn adversity into achievement. I’m noAlan Sugar, I’m a regular bloke, but as abusiness owner my thought is this ‘build itand they will come’. Do your best in everyway, give the best service for yourcustomers, give them what they need, don’tover‐promise and under‐deliver, do theopposite, and they will come, andthankfully they do.’

Back in 2011 Trade Skills 4U launchedits Forgotten Heroes bursary scheme, and itis clearly something very close to Carl’sheart. The scheme offers free course placesto ex‐military personnel who haveessentially fallen on hard times and need ahelping hand to retrain. Since then, TradeSkills 4U has given out dozens of bursaryplaces to those looking to make a freshstart. In most cases the training has reallychanged the candidates’ lives, enablingthem to move towards a new future.

‘I, more than anyone, understand howhard it is to overcome personal traumawhile trying to change your life. It is reallytough and takes a hell of a lot of motivationto make the change at a time whereeverything seems to be working againstyou. At the end of the day, what we deliveris often a life‐changing experience. Peopletrust us to help them make possibly one ofthe most important transitions in theirlives, be that a change of career or simplylooking to gain promotion or further theirskillset. We get this aspect of what we doand work hard to ensure we do not let ourcustomers down,’ says Carl.

Trade Skills 4U continues to go fromstrength to strength. In 2012 all the hardwork was rewarded by the IET when it wasrecognised as the very first member of itsCentres of Excellence Scheme.

About the competitionAll customers who book a course between 1April and 31 May 2015 will be entered in to aprize draw to win a brand new VauxhallCombo Van worth nearly £17,000. At thestart of June, Trade Skills 4U will drawthree finalists out of a hat. Those threefinalists will be invited back to Trade Skills4U to compete in a game of GiantBuzzwire. Whoever completes theBuzzwire challenge the quickest or gets thefurthest will win the van and the tworunners‐up will also receive Kewtech KT63testers for their efforts. For more info visit:www.tradeskills4u.co.uk/winavan

Get in touchFor more information on the bursaryscheme visit:www.tradeskills4u.co.uk/bursaryFor more information on ELC‐accreditedcourses visit: www.tradeskills4u.co.uk/mod


Trade Skills 4U CEO celebrates 10thbirthday with van giveaway!

British Accreditation Councilfor independent further and higher education

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18

Health and safety is a growing industry, andNEBOSH qualifications are the most sought

after by employers in the UK for health and safetyjobs. Two‐thirds of job adverts for health and safetymanager roles specify at least one NEBOSHqualification, with well over a third demanding aNEBOSH National General Certificate.

OMS, a training and consultancy specialistbased in Leicestershire, offers a wide range oftraining courses to ex‐Forces personnel, and thegood news is that it is government funded. Whetheryou are seeking a change of occupation or justlooking to add new skills to your CV, there issomething for everyone.

Carl Ormerod of OMS says: ‘Over the years,we’ve had many ex‐Forces delegates on our courseswho had previously struggled to find work afterleaving the Services but after undergoing training

and receiving a recognised qualification in healthand safety, things have turned around for them.Many of our trainers are ex‐Service personnelthemselves, so we understand the challenges peopleface when they look for work or try to move to abetter career.’

There are a variety of health and safety trainingpackages on offer at OMS, from the NEBOSHNational General Certificate and NEBOSHCertificate in Construction Health & Safety toNEBOSH Fire Safety & Risk Management.

Corporal Phil Taber, a delegate on several OMShealth and safety courses, says: ‘All the instructorshave a wealth of knowledge and practical experiencethat really comes across in their teaching. Being aninjured soldier, their flexible approach allowed meto fit the training around my medical requirements,which was really helpful.’

If you are seeking a Forces funded course in theEast Midlands, OMS can help. Call us to discuss thetraining qualifications and how they are relevant toa career that suits you. You can also email OMS orvisit our website for more information.

Get in touchTel: 0845 199 1912 email: [email protected]: www.oms.uk.com


Health and safety qualifications can open up new job prospects

With a large and ever‐expanding presence in therail industry, Linbrooke is dedicated to

providing national and global businesses withquality and comprehensive network solutions –specialising principally in all facets of engineering,telecommunications, power and signalling.Working together with ntrs, its training andrecruitment partner, Linbrooke strives tocontinuously deliver high‐class training tosafeguard the health of rail commerce and to ensurethe workforce is the best they can be.

Boasting a nationwide reputation for qualityand efficiency, Linbrooke is made up of a loyal andclose‐knit team – 40% of whom are ex‐militarypersonnel. With a state‐of‐the‐art National TrainingAcademy endorsed by the Secretary of State forTransport, Linbrooke is equipped to provide fullturnkey training for all aspects of telecoms,signalling, and on and off rail power.

As a company led by Lee Hallam – former RoyalMarine and C Group charity board member –Linbrooke works alongside the MoD in order toprovide resettlement programmes for individualsmaking the transition to civilian life. Theseprogrammes can lead to multiple jobs,accreditations and qualifications, as well asdrastically improving the potentially difficult shiftout of the Services.

Ian Ronald, who trained at the NTA to becomeone of Linbrooke’s Assistant Delivery Engineers,states that ‘Joining Linbrooke has quashed mynegative feelings about leaving the Armed Forces; itprovides a diverse and challenging environment,and it is reassuring to know that I am in an

organisation with a lot of like‐minded people.’ With its quality‐driven, ‘can do’ ethos,

Linbrooke is dedicated to being the best. Thededication, perseverance and loyalty of ex‐militarypersonnel continuously complements this standardand has thus far assisted Linbrooke in gaining apositive reputation and becoming more than just anenterprise, but a family.

Get in touchTel: 0114 2328290email: [email protected]


Get on track to a career in the rail industryI DID IT! Name: Daniel HarphamCourse: Post Graduate Certificate inWireless Communication

Employers seem to be aware of theattitude and work ethic of ex‐Forcespersonnel. They recognise that we havea ‘can do’ attitude and are willing to dowhat it takes to get the job done. Theylike the discipline and reliability thatformer Service people can bring into acivilian work environment.

The course was extremelyworthwhile. The technical knowledgeyou gain from highly experiencedinstructors from within the industry issecond to none. The content of thecourse is exactly what employers wantto see on the CV of a potentialemployee. It is not only the technicalknowledge that sets this course apart,but the extra mile all the staff at Ubi‐Tech go. My CV was transformed intosomething recognised within theindustry and it was with the help ofUbi‐Tech putting me on to jobopportunities that I landed a job withintwo weeks of completing the course andI am due to start in the next couple ofweeks.

For anyone who wants to workwithin the communications industry Ihighly recommend Ubi‐Tech as aresettlement provider. The staff werefantastic throughout the course and arewilling to go the extra mile to help you,not only on the course but once youleave, be it with the PG Cert, advice forinterviews or further job hunting.

Get in touchTel: 01527 893558email: info@ubi‐tech.co.ukWeb: www.ubi‐tech.co.uk


What’s involved?he role of the workplace healthand safety (H&S) adviser is tooffer the expert skills andknowledge necessary to promote

a positive H&S culture within a business ororganisation. H&S advisers play a vital rolein helping to prevent and controloccupational risk, demonstrating that H&Shas moved away from reactive, accident‐based management towards a morepreventative approach, as highlighted byNEBOSH’s Certificate in the Managementof Health and Well‐being at Work; you canfind out more about this qualification atwww.neboshhealthandwellbeing.org.ukStress prevention and managementcontinue to be highlighted in the media(not always positively), along with attemptsto reduce the number of creative ‘sickies’thrown by workers wanting a day off.

Where do H&S advisers work?H&S advisers are based in a huge range oforganisations – from small consultancies tomultinationals – and work in partnershipwith a host of different people, fromemployees and employers, to trades unionsand directors. They are responsible for

ensuring that all current H&S legislation isadhered to, and policies and practicesadopted. They help to plan, implement,monitor and review the preventative andprotective measures that companies arerequired or choose to follow, and they workto minimise accidents and injuries,occupational health problems andoperational losses.

Employers must appoint ‘competent’people with responsibility for H&S,irrespective of the size or undertaking oftheir organisation. A ‘competent’ person issomebody with sufficient experience,training, knowledge and/or other qualitiesto undertake the role, particularly riskassessment. Because there is a requirementin law to employ such a person, training andexperience are legal necessities for themanagement of H&S. A breach of H&S lawis a criminal offence that can result in fines,imprisonment, or both.

Smaller organisations will often makethe H&S ‘competent’ person function onepart of a job, with the individual concernedresponsible for it as part of their role whiledoing another job too. Larger organisationswill employ a specialist (or specialists), oruse a consultancy.

H&S skills gained in theServicesThe Armed Forces have individuals in allbranches and trades who have somepractical experience and awareness of H&Sat work. Most people work for at least someof the time in potentially hazardousenvironments or with dangerousequipment, or both. Indeed, many peopleactively involved in H&S work may not evenrecognise that is what they are doing, orthey may regard it as a relativelyunimportant part of their job.

Many have benefited from the Forces‐run modular environmental trainingcourses in H&S, leading to a certificate,which offer the opportunity to gainqualifications during Service.

Many Forces people are currently inposts that would enable them to gainsignificant H&S qualifications (N/SVQs orNEBOSH awards). If you are coming to theend of your Service career, there are H&Scourses aimed at the potential manager whosees the subject being part of a jobdescription (e.g. the IOSH Certificate inManaging Safely) or the person looking tospecialise in this field (e.g. the NEBOSHNational General Certificate).


20

Health and safety

Health and safetyT


21


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CRS provides a unique guarantee on all of its NEBOSH courses. This guarantee is known as our Sure Pass Promise.We promise that if you take any NEBOSH course and sit your exams with us, and for any reason do not pass one or more of your exams, you can re-attend therevision day for the same course within one year fromthe date of your original exam FREE OF CHARGE (theonly cost to you will be your NEBOSH registration fees).

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Phoenix Health & Safety are an approved Enhanced LearningCredits (ELC) provider of NEBOSH training courses. Coursesare on offer at venues around the UK and beyond, or viadistance learning. Innovative support methods include coursematerials in audiobook format, online revision modules andsocial media support groups. Courses available include:

Contact us today for an informal discussion on how we canhelp with your training requirements.

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3518


THE ELC SCHEME

Get qualified!All occupational H&S practitioners need acommon core of knowledge in order topractise effectively.

NEBOSHNEBOSH (with around 50,000 peopletaking its qualifications annually) offers itsNational Diploma in Occupational Healthand Safety, which is seen as thequalification for aspiring health and safetyprofessionals, designed to providestudents with the expertise required toundertake a career as a safety and healthpractitioner. The qualification also

provides a sound basis for progression topostgraduate study. It assumes priorlearning equivalent to the NationalGeneral Certificate, and, to date, morethan 10,000 passes have been awarded.Exams are held each year in January andJuly, and the syllabus comprises four coreunits; you can read about these in detailon the NEBOSH website (see ‘Keycontacts’). Students may choose to takethese individual units in any order over afive‐year period and will be awarded acertificate for each unit passed.

In particular, N/SVQs at levels 3 and 4in occupational health and safety practiceprovide people with good careeropportunities. Recognised by the IOSH asbeing equivalent to the NEBOSH NationalDiploma, each takes approximately a yearto achieve.

IOSH Membership of the IOSH (more than44,000 members throughout the world,including more than 13,000 CharteredSafety and Health Practitioners) is seen asessential by most H&S professionals whoare well beyond ‘competent’ person statusand are specialising in the field. Grades ofmembership depend on a combination ofqualifications, experience andachievement. You can find out more onthe IOSH website (see ‘Key contacts’).

For the manager interested in H&S,the IOSH also runs a series of courses thatpromote a culture of safe working. Itsmodular Managing Safely course, forexample, is aimed at managers andsupervisors in any sector or organisation.It aims to give them the information theyneed to help them handle all the mainhealth and safety issues. Find out more onthe IOSH website (again, please see ‘Keycontacts’).


22

Health and safety

TRANSLATE YOUR SKILLSThe qualities and experience that are essential foran H&S professional will be familiar to most militarypeople:• self-confidence• attention to detail• systematic approach to work situations• supervisory and managerial skills• diversity of work environment• a determination to achieve• flexibility• wide-ranging responsibilities• the ability to analyse what went wrong and,

importantly, how to put it right.

THE ‘BIG THREE’ORGANISATIONS IN H&S1. The Health and Safety Executive (HSE) – a

government body that ensures risks to healthand safety from work situations are properlycontrolled.

2. The Institution of Occupational Safety andHealth (IOSH) – the professional body for H&Spractitioners.

3. The National Examination Board inOccupational Safety and Health (NEBOSH) –an independent awarding body for H&Squalifications (universities and other bodiesalso provide qualifications recognised by IOSH).

I DID IT!Name: Gary BurdenCourses: NEBOSH Certificate in EnvironmentalManagement; NEBOSH Certificate inConstruction Safety

‘Like many, I was unsureexactly what I wanted to dowhen it came toresettlement and a secondcareer. I went through themotions of resettlement andchurned through theprocess, but without anyclear direction, goals orambitions I was unsure of my future career. Ibegan to get more involved in health and safetyin my new job, and decided that I enjoyed thechallenges this type of work provided. I alreadyheld the NEBOSH National General Certificatewhen I met Steve, the programmes director, andhis Team at Oak Tree, and had decided I wantedto progress my learning and forge a career inhealth and safety.

‘Like many other course providers, Oak Treeoffers a range of packages. What Oak Tree wasable to do which I’d found others wouldn’t,though, was change the package to suit myneeds in terms of learning and finances. Usingmy ELC, I attended the NEBOSH Certificate inEnvironmental Management and the NEBOSHCertificate in Construction Safety. The courseswere held at Oak Tree’s learning centre justoutside Bury St Edmunds, Suffolk. It’s about fiveminutes from the A14 and easily commutablefrom around East Anglia. They provide a goodlunch too!

‘The classroom space was informal; therewas a relaxed atmosphere and a range ofdelivery methods, from individual and groupwork to PowerPoint presentations. The smallgroup size ensured a quality learning experiencewith knowledgeable tutors delivering currentinformation and relating this to personalaccount. This aided understanding of theapplication of health and safety in terms ofpractical solutions.

‘The other students came from a mixture ofbackgrounds, which I feel added value – thosewith a non-military background had a verydifferent perspective on things. All have sincebecome useful professional contacts. Havingcompleted the range of NEBOSH Certificateswith Oak Tree my employment opportunitiesgrew. I now have a full-time role with anestablished consultancy.’

Speak to Oak Tree about your career andtraining needs – your future could depend on it!

Get in touchTel: 01284 763040email: [email protected]: www.oaktree-training.co.uk/mod


We can prepare you for civilian life.Increase your employability by; Delivering accredited in-house training for your new employer

Service Personnel are gifted trainers. Become a fully accredited trainer in;

NEBOSH/IOSH

Other qualificationsScientific, engineering or technicaldegrees, HNDs, HNCs, National Diplomasand National Certificates are particularlyappropriate for H&S. The Open Universityrecognises many Service qualifications,and awards points towards degrees onproduction of the necessary evidence.

There are also postgraduatequalifications in H&S, with particularemphasis on occupational, environmentaland hygiene aspects. Some universitieshave MSc distance learning programmesthat focus on H&S and lead towardscorporate membership of the IOSH (seeabove) within one year. Training can beexpensive, but there is financial helpavailable (see ‘Factfile’).

Finding employmentOpenings in the health and safety sectorinclude, for example, the pharmaceutical,chemical, medical devices and healthcaresectors – particularly for those with relevantexperience. Vacancies can also occur withinthe police force, oil industry andconstruction industry. Good advice for jobseekers is that employers tend to favourthose job applicants who have good peoplemanagement and interpersonal skills.Health and safety professionals should alsokeep their skills up to date. And, if they canbring a range of additional skills – such as

being able to provide in‐house training inareas like manual handling or first aid – thatis another benefit as far as employers areconcerned. In addition, the Management ofHealth and Safety at Work Regulationsoutline the legal requirements for safetymanagement issues – if anything, thisincreases the need for companies to employ‘competent’ persons themselves, as opposedto dealing with safety issues via consultants.

Jobs range from a small companyemploying an individual to a majororganisation that has an entire safety team.Some companies specialise in H&S issuessuch as planning supervision, safety audits,engineering surveying and insurancecompany safety assessments. Facilitiesmanagement is another sector whereemployment possibilities are enhanced by asafety qualification. As noted above, manyemployers look for H&S advisers to havetraining qualifications, and to be able toassess the need for, design and deliversafety training.

The HSE employs inspectors and otherstaff through an online recruitment process.Trainees will usually spend their first twoyears training in the Field OperationsDirectorate. After that, some may bedeployed into the Hazardous InstallationsDirectorate to meet business needs or forpersonal development.

What can you earn?Salaries vary widely, depending uponappointment, location and type ofcompany. Some roles within the NHS andeducation sectors offer salaries on the lowside for the range of responsibilitiesrequired, but this is often offset by thebenefit of longer‐term contracts. An hourlyrate of around £50 for a self‐employedconsultant is not unheard of, and somespecialist roles can command daily rates of£550‐plus, although such contracts are rare.H&S trainers are also well paid by currentstandards. A NEBOSH National Diplomaholder could earn over £25,000 per year,depending on experience and managerialresponsibility, and directors and heads ofH&S can earn in the region of £50,000–£60,000.


24

Health and safety

KEY CONTACTSHealth & Safety Executive, Tel: 0300 003 1747 email: [email protected] Web: www.hse.gov.ukTwitter: @H_S_E

Institution of Occupational Safety and Health (IOSH),Tel: 0116 257 3100 email: [email protected]: www.iosh.co.uk Twitter: @IOSH_tweets

National Examination Board in Occupational Safetyand Health (NEBOSH), Tel: 0116 263 4700 email: [email protected] Web:www.nebosh.org.uk Twitter: @NEBOSHTweets

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Transform your technical expertise into a new career offshore with job satisfaction, flexibility, lucrative earnings and worldwide travel: work subsea with work class remotely operated vehicles.

Get the best start to your new career with training for the job, from the ROV Industry Training Academy.

Contact our Student Advisors to find out more:+44 (0) 1397 703786, [email protected] www.theunderwatercentre.com or scan the QR code for more info.

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TECHNICIAN TRAINING

What’s involved?any people protect themselves,their families, their businessesand their property by employingsecurity companies to safeguard

them against criminal and terrorist threats.Security is currently high on the UK agendaand, as a result, the market is strong andexpanding, and offers a host of roles – asoutlined in this feature – to those looking towork in this diverse sector.

The major securityorganisationsThe Security Industry Authority (SIA)The Security Industry Authority (SIA) aimsto reduce criminality and raise qualitystandards within the private securityindustry. The following sectors or activitiesmust be covered by an SIA licence:● Manned Guarding, which includes

‐ Cash and Valuables in Transit ‐ Close Protection ‐ Door Supervision ‐ Public Space Surveillance (CCTV) ‐ Security Guarding

● Key Holding● Immobilisation, Restriction and

Removal of Vehicles.The SIA is currently developing its approachto the licensing of private investigationactivities (see box).

To gain an SIA licence, applicants mustattend an approved training course, attainnationally recognised qualifications (see the

box on the SIA’s modular training scheme),and undergo identity and criminal recordschecks. Everyone working under contract inlicensable sectors needs to be licensed; thisincludes employees, managers, supervisorsand directors of security companies.

The British Security IndustryAssociation (BSIA)The British Security Industry Association(BSIA) is the trade association for the

professional security industry in the UK. Itsmembers work in:● access control● associate (suppliers of products or

services)● cash and property marking● cash and valuables in transit● closed‐circuit TV (CCTV)● civil aviation security● close protection● crowd management


26

Security

MODULAR TRAINING FROM THE SIAThe SIA has implemented licence-linked qualifications, bringing training up to date and implementing a modularstructure. The specifications reflect current industry best practice so that individuals working, or wishing to work,in security undergo good basic training for their specific role.

To apply for a licence (with a couple of exceptions),* you need to take two compulsory modules: CommonSecurity Industry Knowledge (the ‘Common Module’) and Conflict Management. Once you have attained thecompulsory module(s), you can then ‘bolt on’ the relevant specialist modules for the sector in which you wish towork and obtain a licence (e.g. Door Supervision, Security, Cash and Valuables in Transit, Close Protection, PublicSpace Surveillance (CCTV), Vehicle Immobiliser). (For all other licence-linked qualifications, the SIA will acceptthe modular qualification(s) for the relevant sector and a current qualification, as long as it is less than threeyears since it was awarded.)

This structure, with core-plus-specialist modules (see table), means less overlap and duplication in contentacross sectors, which makes it easier to qualify to obtain more than one licence, as only the required andrelevant training will need to be taken for each additional qualification.

Licence Common Specialist Conflict Physical module module Management Intervention Skills

Door Supervision ✓ Door Supervision ✓ ✓

Security ✓ Security ✓

Close Protection Close Protection ✓

Public Space ✓ Public Space Surveillance (CCTV) Surveillance (CCTV)Cash and Valuables ✓ Cash and Valuables in Transit in TransitVehicle Immobiliser ✓ Vehicle Immobiliser ✓

Source: www.sia.homeoffice.gov.ukTo find out more, visit http://www.sia.homeoffice.gov.uk/Pages/training.aspx

*The Conflict Management module is not compulsory for those wishing to attain Cash and Valuables in Transitor Public Space Surveillance (CCTV) licences; the Door Supervision licence requires applicants to take anadditional module in Physical Intervention Skills; the Close Protection licence covers the ‘Common Module’ aspart of its specialist module, so it does not need to be taken separately.

HOW MUCH DOES AN SIALICENCE COST?The SIA’s licence application fee is £220 for a three-year licence, except for front-line vehicleimmobiliser licences where the fee is £220 for aone-year licence. Some people may need more thanone licence; in such cases the second licence willbe discounted by 50%.

SecurityM


27

Security

● export council● information destruction● leisure industry security● physical security equipment● police and public services● security consultancy● security equipment distributors● security equipment manufacturers● security guarding● security systems.

Skills for Security Working alongside the BSIA is Skills forSecurity, the skills body for the securityindustry. It is the skills and standards‐setting body for the sector, responsible forworking with employers and otherstakeholders to deliver a range ofeducational and related services to improveskills, raise professionalism and enhancebusiness performance.

Security skills gained in theServicesService people spend a great deal of theirlives thinking about, planning and

implementing security. Part of basic andmore advanced training in some parts of theForces is the accumulation of units leadingto national and Scottish vocationalqualifications in security.

Get qualified!During resettlement a range of intruderalarm and security systems installationcourses are available. Modules start at themost basic level, moving through intruderalarms, to access control and CCTV, andshould provide sufficient knowledge toallow you to visit premises and quote forcontracts. For the manned guarding sector,there are also specialised programmes toprepare Service leavers for all sectors of thisfield. In addition, there are securitymanagement courses available if you wishto convert your security and managementexpertise into a recognised qualification.

For specialist dog work (see below), ex‐military dog handlers/trainers will find iteasier to gain a route into this sector, but itis possible, with the right aptitude andtraining, for people from other Service rolesto succeed in this area, too.

As mentioned above, Skills for Securitydevelops standards and training for theindustry. A list of the national occupationalstandards that have been approved to datecan be accessed via its website (see ‘Keycontacts’). As well as vocationalqualifications, it has also co‐developedindustry‐led apprenticeship and advancedapprenticeship programmes.

Job roles in the securityindustryStatic and mobile security guardsMost security is carried out by static guardswho patrol premises, and use CCTV andsurveillance equipment. They will probablyhave radios, and may combine security withgate control and reception duties. Some willuse dogs. Mobile guards use vans to patrol anumber of establishments, while cash‐in‐transit guards protect money and othervaluables.

Store security officersStore security officers usually work morethan 40 hours a week, Monday to Saturday,

sometimes operating in plain clothes asstore detectives. They check for shoplifting,that delivery contents are correct, and dealwith general emergencies such as sickcustomers and lost children. To work in thisfield, you will need good interpersonalskills, and the ability to produce writtenreports and give evidence in any case oftheft where you have made a citizen’s arrest.

Security alarm fitters Security alarm fitters install and maintainsystems that have ideally been planned by atrained surveyor. They have to make goodany damage, and could be workinganywhere from a small private house to amodern office block. They work normalweekday hours with some requirement forovertime, jobs at weekends and response toemergency call‐outs. Much of their workinvolves cramped conditions and working atheights.

LocksmithsLocksmiths install and maintain securitydevices, including locks and safes, incommercial and private premises. They cutkeys and can often work closely with securityalarm specialists. They often provide a 24‐hour call‐out service. (To find out more, seethe separate feature on page 30.)

Specialist dog handlingAs well as the dogs used to patrol premisesalongside ‘static’ security guards, anotherfacet of security work that can offer a rangeof opportunities is specialist dog handling –e.g. working with a ‘sniffer’ dog. Inpartnership with a correctly trained dog,this kind of employment can includeexplosive device and narcotic detection, andsearching for cash, bodies, firearms, oilleaks and even SIM cards. Work with asearch and rescue dog might range fromearthquake zones at one end of the scale tosearching for lost hill walkers at the other.Sniffer dog handlers can work worldwide.For example, in recent years private‐sectorsearch teams have routinely been used inconflict areas such as Iraq and Afghanistanto support the military and to help withprivate companies rebuilding damagedinfrastructure. The nature of this workrelies on the handler being flexible,

PRIVATE INVESTIGATIONUPDATE!The SIA is currently developing its approach to thelicensing of private investigation activities. It hasalready endorsed a qualification and will ensure thatlicence-linked qualifications are available when itregulates this sector – so, operating as a privateinvestigator, security consultant or precognitionagent will be licensed in future. The governmentexpects the new regulations to license privateinvestigation activities to come into force in 2015.

Anyone involved in providing contracted privateinvestigation services will then require a licence.This includes employees, employers, managers,supervisors and directors or partners of privateinvestigation companies. It is as yet unclear if theHome Office will also require the SIA to regulate ‘in-house’ private investigations.

Please check the SIA website (see ‘Keycontacts’) for the latest available information.

TRANSLATE YOUR SKILLSThe personal qualities for which people are selectedto work in security, and which are then developedduring training, are highly relevant, and you maywell possess many of the skills that securityemployers look for. You will need to be:• physically fit, and• able to patrol an area, take note of what you

see and write a report.The following skills are also vital:• the ability to work as part of a team• common sense• integrity• courage• ability to react to the unexpected• self-reliance, and• self-confidence.

KEY ATTRIBUTES AND SKILLSFOR A SECURITY OFFICER• Honesty• Communication skills• Ability to deal with people• Supervisory management• Reception duties• Looking after visitors• First aid• Mail handling• Fire duties• Driving (useful in some, but not all, jobs)

DO I NEED MY OWN DOG?It isn’t necessary to have a dog already. Sometraining companies provide their own dogs with aview to the company employing the ‘team’ aftertraining. Others are happy for the handler to usetheir own untrained dog, which might necessitatesuccessfully passing a pre-course assessment.Others still will take handlers with trained dogs,provided they have been certified by an externalprofessional body and subsequently pass an in-house assessment.

confident, dedicated and willing to learn, aswell as having core skills such as being ableto work safely using their own initiative, butbeing able to work as part of a team, too –all skills that are well‐established for ex‐Service people. Working hours vary from abasic 35‐hour week to several consecutivedays when overseas, depending on whateach client needs. Rates of pay can differaccording to location, duration andcomplexity of work. An appropriate SIAcourse (see above) is a requirement to workin the civilian sector.

Security management rolesGraduates and postgraduatesSecurity managers need to haveorganisational and management skills, aknowledge of law and criminology, anacquaintance with risk theory and theability to conduct a risk analysis. Theyshould also know the principles of physicalsecurity and information security; they needto be familiar with computer security andcontingency planning, and must be able tocommunicate their ideas professionally.Many employers look for a postgraduatequalification. Security industry‐specificqualifications, up to master’s level,demonstrate knowledge of the relevantaspects of security and management, andgive the individual personal andprofessional confidence.

The Security InstituteThere has been an increase in the range andnature of academic and vocational security‐related qualifications, and securitypractitioners in management positions needtheir abilities to be understood clearly byemployers, who have inevitably beenconfused by the mix of qualifications,experience and professional affiliationsavailable. For this reason, the SecurityInstitute (SyI) has developed a programmeto assess security management experience,academic qualifications, vocationalqualifications and contributions to thesecurity profession through an independentprofessional validation board, which canaward three grades of membership(Associate, Member and Fellow). Thecriteria considered are:● work experience, including roles and

areas of responsibility● qualifications, including academic

security‐related and non security‐related

● training, including non‐examinationvocational and non‐vocational courses

● other contributions, such aspublications written, and participationin projects and work outside directemployment.

What can you earn?Because of the wide range of jobopportunities available in this industry it isdifficult to offer specific information aboutrates of pay – although it is generally true tosay that larger organisations tend to offerbroader benefits but with lower basic pay,while smaller firms compete by offeringhigher pay but fewer benefits. Startingsalaries may be comparatively low, butincrease with training and experience, andthere are opportunities to earn considerablymore for operating advanced equipmentand working in high‐risk situations.Overtime is likely to increase the overallvalue of any package.


28

Security

KEY CONTACTSBritish Security Industry Association, Tel: 0845 3893889 Web: www.bsia.co.uk Twitter: @thebsia

Security Industry Authority, Tel: 0844 892 1025 Web: www.sia.homeoffice.gov.uk Twitter: @SIAuk

Security Institute, Tel: 0845 370 7717 email: [email protected] Web: www.security-institute.orgTwitter: @SyInstitute

Skills for Security, Tel: 01905 744000 email: [email protected]: www.skillsforsecurity.org.uk Twitter: @Skills4Security

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What’s involved?eing a locksmith requires manydifferent skills sets and,complemented by adequate andrelevant training, it can be a

rewarding and respected career. Due to the nature of the role, the

practical side of the job is understandablyvery varied depending on the location, jobscenario and customer. Many locksmithslove the challenge that this presents on adaily basis and, because the majority of thework is light, it suits people from manywalks of life.

Being a ‘people person’ is a must: thevast proportion of time the locksmith willpotentially be dealing with people in manystressful situations. Imagine how you wouldfeel if you had just been burgled or havelocked yourself out of your property … Thelocksmith is required to deal with membersof the public in similar situations, so needsto be understanding and sympathetic whilegetting the job completed. That’s whyhonesty and integrity are essential skills, asis the ability to think through a problemlogically and see a job through tocompletion.

Due to the nature of the role and the

skill set requirements previouslyhighlighted, it is proven that the profile of amilitary Service leaver suits the role of alocksmith well, with many of the skillsgained while serving in the military easilytransferable to the role of locksmith.

Get qualified!Many years ago, the locksmithing industrywas very insular and a difficult trade to getinto. Nowadays, however, there are manytraining facilities throughout the UK givingup the secrets of the trade, and thusallowing easy access to the industry.

Finding a good training facility isparamount to give the trainee the bestpossible start in their new career. Althoughthe industry is not regulated by thegovernment, the responsible trainingcentres have gone the extra mile to ensurethat they are independently regulated inorder to raise the standards within theindustry.

Finding employmentAs a locksmith, regardless of whether youare self‐employed, completing private work,or working with national or local smallercompanies, the services of a skilled andhighly trained locksmith will always berequired at any domestic or commercial

level. These requirements could be anythingfrom working at a customer’s home,business or even vehicle, to much morecomplex work – for example, working onsafes or complex electronic systems on largecommercial sites.

Working as an emergency reactivelocksmith requires flexibility in terms ofworking hours, and there is a fair amount oftime spent on the road travelling from jobto job. A person that likes the idea of beingtheir own boss would suit the role of alocksmith who doesn’t mind working oddhours and driving that extra mile to help acustomer in distress. No one can say whenthey may require the services of a locksmithas most of the work is very reactive – so,needless to say, the locksmith must beprepared to drop everything and attend thecustomer in their hour of need.

Because of this you will find that thelocksmith industry is very recession‐proofbecause the majority of the work is notplanned and is very reactive. A customercan’t say when they might find themselveslocked out of their property, but when theydo they have little choice than to seek theservices of a professional locksmith.

Getting knownAs a self‐employed locksmith there aremany opportunities to operate a successfulbusiness. And, as with any business, successwill be governed by the amount of effort theindividual puts in. If you are willing to putin the hard work and dedicate yourself tothe smooth operation of your business, thenit is most likely to succeed.

AcknowledgementWith thanks to Keytek™ Training Academy forsupplying the information on careers inlocksmithing. Keytek currently provides the highestlevel of training in the locksmithing industry, offeringlevel 4 accreditation.


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Locksmithing

ACCREDITATION: THE KEY TOSUCCESSThere are currently no regulations governing thelocksmithing industry and there are no government-backed qualifications. There are, however, a numberof quality training providers offering courses atvarious levels offering an accreditation inlocksmithing. On some courses, candidates aregiven the opportunity to have their skills assessedby industry experts in purpose-built, practicaltraining environments. It is important that you doyour best to check out exactly what kind ofaccreditation or qualification you will gain from acourse before you part with any money.

TOP TIPSHaving the correct training is of paramountimportance. Ensure you are getting the bestpossible training for you … if a training courseseems very cheap, there’s probably a good reasonfor that! Most locksmiths in the industry will trainand operate as an ‘emergency locksmith’, and thiswill contribute to the majority of their workload, butlook at other locksmiths in your area, try to identifyany ‘niches’ within the region (cars, for example)and ensure that this additional skill set is indemand.

A career as a locksmith

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8 day locksmith Fasttrack course?Becoming a locksmith gives you exciting opportunities to have varied roles within the security industry.

Why train with us:- • We currently train both Police, Military and Council personal with the latest up to date techniques.•experienced locksmiths who teach using

• We are approved by ELCAS, CCTP as well as the Master Locksmiths Association.• We have been teaching locksmith entry techniques for over 10 years.

These may include:- • Warrant locksmith.• Working for housing associations.• Gaining entry on behalf of the magistrates courts.• Working for letting agents and repossession companies.

After training with us you will know how to:-

• Pick open and bypass a vast range of door locks and windows.• Understand how to make a working key to a door lock just by using hand tools .• Open a variety of British Standard mortice locks without doing any damage.• Understand the techniques to successfully open any domestic or commercial building.

For further information or to request a training pack please call: - 0121 459 8722www.1stcalllockouts.co.uk


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This popular field offers a wealth ofopportunities and new directions –especially with firms’ current focuson the importance to their businessof social media

What’s involved?career in marketing can be bothinteresting and rewarding.Marketing offers huge variety andpresents diverse opportunities to

develop your career in specialist areas.Whether your inclination is to work inadvertising, data management, events andexhibitions, communications, or on theweb, there are many marketing roles tochoose from. As your marketing careerprogresses you can change course and adaptaccording to your acquired skills andambitions.

The newest and fastest‐growing area ofmarketing is digital marketing, covering

website management, online advertising,search engine optimisation and socialmedia. Digital marketing requires specialistskills and it helps if you’re technicallyminded. Most company websites have acontent management system that is prettyintuitive, but if you know HTML that’s abonus – and for some positions, it’s arequirement!

Social media sites like Facebook andTwitter have become so popular in recentyears that many organisations now employsocial media managers, responsible forproactively managing their pages onFacebook, Twitter, Flickr and YouTube, toname just a few. These social mediaspecialists devise a strategy to determinewhich sites to engage with, build theirfollowing, generate business and measuretheir success.

Other specialist roles in marketinginclude product management, new product

development, events management,advertising, communications, publicrelations, international marketing, brandmanagement, database management andcustomer relationship management.

Fortunately, there’s no need to makeyour mind up straight away on which area,if any, you want to specialise in. A genericmarketing course should cover a little ofeverything and teach the principles ofmarketing, which cross all boundaries.

Once you learn the foundations ofmarketing, you’ll be equipped to apply forany marketing and communicationsposition that suits your aspirations andexperience. If you want to, you can study toa higher level, specialise, or just developyour role and see where it takes you.

Get qualified!There are numerous training opportunitiesin marketing. The Chartered Institute of


32

Marketing

MarketingA

Marketing (CIM) is the best‐knownprofessional body for marketingqualifications and offers a route toChartered Marketer status. Its qualificationsare well respected and offered by differenttraining providers across the UK andoverseas. It also offers specialist courses indigital marketing.

The Institute of Direct and DigitalMarketing (IDM) is arguably less wellknown, but if direct marketingcommunications is your passion (anycommunication that goes directly to thecustomer) then this might be a better routeto follow. The IDM has a very goodreputation and its courses are also availableacross the UK. The syllabuses of the CIMand the IDM can be compared online (to doso, visit their websites, as listed in ‘Keycontacts’).

Other marketing courses will also laydown the foundations of marketing –understanding your market and their needs,segmenting, targeting, and communicatingappropriately to each target audience. Youcan start at a basic level or enter training athigher levels, right up to a master’s degree,depending on your previous academicachievements.

If you’re confused by the choice, it canbe helpful to look at what employers areasking for. When I started my marketingcareer, employers wanted marketingdegrees or CIM qualifications, so I took theCIM route as I already had a degree inpsychology and wanted to study part‐time.

Is marketing for you?The field of marketing is so diverse thatthere is plenty of scope to find an area thatinterests you. However, there’s one myththat needs eliminating fast! Some peoplethink marketing is glamorous and, as ageneral rule, this is untrue. You may findyourself lugging heavy boxes aroundexhibition centres, putting up exhibitionstands and spending evenings smiling atpeople in Olympia’s Great Hall when you’drather be in the pub with friends (and that’sjust on the events side). There areoccasional dinners and more glamorousevents, but they can be rare and, more oftenthan not, you’ll be organising rather thanattending them. So unless you’re a high‐

profile executive in a wealthy company thateveryone wants to befriend, that glamorousmarketing career, full of wining and dining,is unlikely to come to fruition!

On the plus side, if you’re creative, thena career in marketing communications canhelp you develop your writing skills andunleash your creative thinking. The mostcreative people are often drawn to specialistadvertising or marketing agencies that buildtheir reputations on their exceptionalcreative flare. Marketers working in low‐budget organisations like colleges, or inSMEs where cash flow is tight, may have theopportunity to do graphic design in‐house,but most work with specialist designagencies and some work with copywriters,too.

If you love social media, then digitalmarketing might be right up your street.And, if the hustle and bustle of events is

your thing, you could get a real buzz out ofseeing your event run smoothly. Evenopportunities like database managementand customer relationship management(CRM) can provide a high level of jobsatisfaction when your campaigns go welland you know that your data are clean. Andmany people just enjoy the diversity ofbeing a marketing generalist with all thevariety it provides!

Getting a foot in the doorOnce you’re qualified, you need to tailoryour CV to show how your experiencemakes you a strong contender for amarketing role. Think through your skillsand experience, and highlight relevantattributes like presentation skills,experience working at events, computerskills and media communications. It allhelps to improve your profile.

If you’re lacking experience, charitiesoften have opportunities within localbranches, to help out in public relations.This can give you experience dealing withthe press, in advertising or in social mediamanagement. It need only take an hour aweek, depending on what you commit to.You can devote as much or as little time asyou like to it, but the experience it gives youcould prove invaluable!


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Marketing

DO YOU HAVE WHAT ITTAKES?The following personal attributes can be helpful in amarketing career:• confidence and a positive attitude• excellent communication skills• attention to detail • the ability to work to deadlines• an aptitude for teamwork• a flair for relationship building• negotiation skills.

SALARIESEarnings vary enormously in marketing, from theminimum wage as a marketing assistant or trainee,to highly paid positions as the marketing director ofa global company. The Marketing Week SalarySurvey 2014 says that marketing managers inLondon and the south-east earned an average of£50,234 and £44,969, respectively, compared to£33,892 in Scotland and £21,850 in NorthernIreland. Executives can expect to earn considerablyless, but different parts of the country and differentindustries vary, and those marketers in theautomotive, alcoholic drinks and TV sectors are thebest paid. It’s also worth knowing that the specialistmarketing press and specialist marketing websitesusually advertise much better paid jobs than genericrecruitment websites.

KEY CONTACTSChartered Institute of Marketing, Tel: 01628 427120email: [email protected] Web: www.cim.co.ukTwitter: @CIMinfo

Institute of Direct and Digital Marketing, Tel: 020 8614 0277 email: [email protected]: www.theidm.com Twitter: @theidm

What’s involved?he government’s Department ofEnergy and Climate Change(DECC) has stated that it wants tosee smart meters installed in every

home in Great Britain by the end of 2020.Making sure that enough technical andsupport staff are trained and able toimplement this plan is an enormouschallenge. The rollout of smart meters isconsidered to be the largest programme everundertaken: it involves visits to 30 millionhomes and 2 million small businesses toreplace both electricity and gas meters. It islikely that most households will have smartmeters installed by their energy companysome time between 2015 and 2020, althoughsome energy companies are already startingto install them: by the end of last year,almost 300,000 smart meters had alreadybeen fitted in domestic properties in GreatBritain. The latest DECC figures show that98,644 smart meters were installed in homesacross Great Britain in the period fromJanuary to March 2014.

It is clear, then, that there is anincreasing demand for the many trainedsmart meter installers needed to deliver theDECC’s targets, which makes it anemployment route well worth considering.As a smart meter installer and technician,you are likely to work for between 35 and 40hours per week, Monday to Friday, fittingnew gas and electricity meters in customers’homes and businesses. You may also be partof a standby rota for jobs outside normalworking hours, which could includeweekends and, therefore, overtime pay.Some installation sites may be outdoors, soyou should be prepared work in all weathers.

During the installation process, you willalso demonstrate to customers how to usetheir new meters, as well as provide impartialenergy efficiency advice (although you won’tbe required to sell energy plans or tariffs).

You might find yourself working for one ofthe major energy companies, or perhaps for asmaller firm that has a contract to installsmart meters. Whoever your employer, theywould normally provide you with a van to getfrom job to job, which means that a full UKdriving licence is required.

Once the meters have been installed youmay also be called upon to maintain andrepair them later – which is worthremembering as it extends the job role wellbeyond the initial rollout period. So, if youhave good practical skills, get on well withpeople from all walks of life, and are lookingfor a new career that gets you out and about,this could well be the right job for you!

Have you got what it takes?Appropriate training is being developed forall the different types of staff involved in thesmart meter rollout – from installers to thosedesigning and manufacturing the meters.The main challenge, though, will be toidentify and train installers who have bothdual‐fuel technical skills as well as the ‘softer’skills required to explain clearly to customershow to use their new smart meter.

This dual‐fuel cross‐training andupskilling is a key training need. Indeed, aspokesperson for one of the main UK utilitycompanies has said that, ‘Field forceengineers will have to have dual‐fuelcapability, know how to commission thecommunications for the smart meter, pair upthe in‐home display (IHD) device andexplain to the customer how it works. Thisrequires a much broader set of technical andsofter skills than is normally expected from ameter installer.’

You are also likely to need backgroundchecks through the Disclosure and BarringService (DBS) before you can work inpeople’s homes. Your employer wouldarrange for these to be carried out.

Get qualified!Smart meter installation qualifications haverecently been developed and accredited forboth gas and electricity, and now Energy &Utility Skills (EU Skills), whose qualificationsare funded by the National Skills Academyfor Power (NSAP), is developing anintermediate level (level 2) apprenticeship inDual Fuel to support the government’s smartmeter strategy.

City & Guilds offers a qualification –Smart Metering (7428) – which is aimed atthose installing gas or electrical smartmeters, and allows candidates to learn,develop and practise the skills required toinstall and maintain smart meters andcommunication devices. The gas and dual‐fuel pathways lead to Gas Safe registrationfor those working in the gas and powerindustries installing and maintaining smartmeters.

Some of the major utility companieshave also taken the initiative to providesuitable training. A spokesperson for Eon‐UK, for example, says the company ‘hashelped develop a smart meteringqualification, which is aligned to our currenttraining offerings, and is now supporting thework to develop an apprenticeship route. Weare also hoping to be one of the firstorganisations to gain accreditation fromNSAP for the quality of our smart metertraining programmes and academies.’

As well as specific smart meter trainingcourses, qualifications in maths, English,science, design and technology, orelectronics would all be useful. Many of thebig energy companies offer apprenticeshipsin ‘Smart Metering – Dual Fuel’, which cantake six to nine months to complete. These


36

Smart meter installation

T

WHAT IS A SMART METER?Smart meters are the next generation of gas andelectricity meters, offering a range of intelligentfunctions, which include telling consumers howmuch energy they are using via a display in theirhome or business. The meter is an electronic devicethat records the consumption of energy; unlikeprevious models, though, it enables two-waycommunication between the meter and the centralsystem, which means that information can becommunicated back to the utility company at leastdaily, for monitoring and billing purposes – there isno need for someone to visit the property to readthe meter as is currently the case with ‘traditional’meters.

Smart meters allow customers to keep track ofhow much energy they use in real time, and letthem to see which of their appliances use the mostpower. The aim is to help them reduce their energyusage and so cut bills. Smart meters bring a rangeof benefits for consumers: they offer near real-timeinformation on energy use, expressed in poundsand pence, allowing them to better manage theirenergy use and get accurate bills, as they are billedonly for energy actually used.

SMART METERSConnect with the facts and become an installer!

Steve Howlett on 0191 276 0065

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Future Energy is the North East’s only dedicated Smart Meter Training Academy. Based in Newcastle in a purpose built facility we deliver industry recognised BPEC Accredited courses enabling you to switch your skills.

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combine classroom‐based learning with on‐the‐job experience, working alongside aqualified smart meter installer. You can alsolearn how to install smart meters if you aretraining to be a gas installation engineer onthe Gas Industry Apprenticeship. As a traineeinstaller, you would combine technicaltraining with work placements and receivementoring from a qualified member of staff.

You could also work towards the level 2Diploma in Smart Metering. Thisqualification has three options – power, gasor dual‐fuel – and you choose the one thatcovers the meters you will work with.Training in gas or dual‐fuel smart meters willalso lead to your inclusion on the Gas SafeRegister, which demonstrates that you arequalified to install meters safely. Oncequalified, your employer will also certify youas competent through the Meter OperationCode of Practice Agreement (MOCOPA).

Check out the individual energysuppliers’ websites for details of theirtraining schemes. You can find a full list ofsuppliers via Ofgem ( see ‘Key contacts’).

Finding employmentDue to the ongoing rollout of the UK SmartMetering Programme, prospects for trainedstaff are good. Although the main effort toinstall smart meters in homes and smallbusinesses will take place between 2015 and2020, some work is already under way. To getinvolved, you need to apply directly toenergy suppliers or installation contractorsfor a trainee position. You may also be able toget in through an apprenticeship scheme.You could find work with an energycompany, construction firm, specialistinstallation firm or housing association.

With experience, you could become ateam leader or estimator, or set up your owninstallation business. With further training,you could become an energy efficiencyconsultant, or move into gas or electricalengineering with an energy company.

It is thought that the staff involved in therollout will be a mixture of currentemployees, new recruits and subcontractors.Some companies have estimated that, atpeak times, they will potentially need fourtimes their current level of staff.Conservative estimates from EU Skills’workforce planning model (based on a dual‐fuel installer scenario) suggest that up to6,300 installers will be required to completethe smart metering rollout across the UKbetween 2014 and 2019. EU Skills alsoindicates that, with a high proportion of theexisting metering workforce approaching theaverage retirement age for the industry overthe next five years, there could be a need foraround 4,000 new recruits during thisperiod.

If these projections are correct, and therollout does create a wealth of new jobs, whatwill happen to these employees at the end ofthe rollout period? As mentioned above,there will still be a need for maintenance andrepair technicians. Experts in the field havecommented that, ‘no programme is ever

complete and there will continue to be awave effect’, and ‘there will be an ongoingrole for the meter installation workforce’.

Rough guide to salariesPlease note that the figures given here are arough guide only.

Trainees can start on around £13,000 ayear. Once qualified, this could rise to£21,000. Experienced installers working onshort‐term contracts may be able to earnbetween £24,000 and £30,000. Somecompanies may include expenses andmileage as part of the salary package. At leastin the early years, it seems likely that cross‐trained installers will be in high demand andwill consequently be able to commandsalaries that are higher than average.


38

Smart meter installation

KEY CONTACTSCITB, Tel: 0344 994 4400 Web: www.citb.co.ukTwitter: @CITB_UK

City & Guilds, Tel: 0844 543 0000 Web:www.cityandguilds.com Twitter: @city_and_guilds

Energy & Utility Skills Limited, Tel: 0845 077 9922Web: www.euskills.co.uk Twitter: @EUSkills

Gas Safe Register, Tel: 0800 408 5500 email: [email protected] Web: www.gassaferegister.co.uk Twitter: @GasSafeRegister

Science, Engineering and ManufacturingTechnologies Alliance (Semta), Tel: 0845 643 9001email: [email protected]: www.semta.org.uk Twitter: @SemtaSkills

Think Power (for comprehensive information oncareers in the power industry) Web: www.thinkpowersector.co.uk

You may also find the following links useful forgeneral reading:• Ofgem (for a list of energy suppliers)

www.ofgem.gov.uk• gov.uk – visit www.gov.uk and search for

‘smart meter’• Energy Saving Trust

www.energysavingtrust.org.uk• Energy UK www.energy-uk.org.uk

WHAT DO SMART METERINSTALLERS DO?A typical job might follow this pattern:• visit the customer’s premises at the appointed

time• remove the existing meter• fit the new smart meter• carry out tests to make sure the new meter is

working correctly• explain to the customer how to read the meter

information and how to alter the settings to getthe most from it

• answer any further questions the customermay have.

TRANSLATE YOUR SKILLSAs a smart meter installer, you will need:• an aptitude for maths• sound practical skills• good organisational skills• excellent customer care skills• the ability to work alone• excellent communication skills to explain how

meters work• self-motivation and a commitment to your own

career development• an awareness of safe working practices.

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Coaching & mentoring have been buzzwords for some time now and are proven to have

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Performance People are a niche consulting company: passionate about people & dedicated

to people performance. As specialists in the areas of performance, learning, communication

& change, we offer a powerful range of solutions & services with which to unlock people

potential & maximise people performance. As ex-Service people ourselves, who are engaged

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Overhead Line Construction (OLE)EAL Diploma in Rail Engineering

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Overhead LinesElectrical Power Engineering – City and Guilds 2339 Diploma in

What’s involved?ail offers an environmentallyfriendly way to transport peopleand freight around the country.Within the sector, many

different career opportunities areavailable, fuelled by the fast growth of theindustry, which has created demand forenthusiastic people with new ideas tomeet the challenges that lie ahead.

UK train operating companies (TOCs)like Virgin, First and National Express runpassenger train services and want peoplewho can look after their customers atstations or on their trains. They also wantpeople to drive their high‐speed or metrotrains, and technicians to look after theircomplex equipment.

Network Rail is the nationalorganisation that looks after the rail trackand signals; it needs people whounderstand how to make a complex

system work efficiently. Many otherorganisations supply goods and services –such as caterers, consultants andcontractors. Designing and building trainsis an international industry, withmultinational companies using theirworldwide experience. There are alsopublic‐sector jobs working for governmentdepartments or agencies.

The structure of Britain’s rail industryhas featured in the news a great deal inrecent months – particularly with regardto the highly controversial HS2 high‐speedrail link. This is just part of the radicaloverhaul of the UK rail system to whichthe government has pledged investment,aiming to achieve greater efficiency,reduced congestion, environmentalbenefits and lower fares. ‘The key to bettervalue for money,’ confirms the Associationof Train Operating Companies (ATOC), ‘isa more commercial railway that releases

the full potential of the private sector andputs the passenger at its heart’. Such anapproach is sure to have a fundamentaleffect on the face of the industry, withprojects such as the aforementioned HS2 –which, it is planned, will connect Londonand Birmingham at speeds of up to250mph – and the new western rail link toHeathrow in the media spotlight, there islight to be seen at the end of thisparticular tunnel for those wishing to takeup a new career in this burgeoningindustry.

Rail-related skills gained inthe ServicesThe Royal Logistic Corps are the BritishArmy’s railway experts. Soldiers from 79Port Enabling Squadron, which belongs to17 Port and Maritime Regiment, part of theRoyal Logistic Corps, use their specialistexpertise on operations to provide


42

Rail industry

Rail industry

R

technical liaison and advice between ahost nation and the relevant militaryheadquarters, to maximise the use of anyrail network available to a commander.

Rail can provide an excellent transportresource for heavy and bulk items. Forexample, in Kosovo, rail provided animportant logistical link between thelandlocked state and its neighbour’sseaport, enabling vehicles and supplies tobe quickly transported. More recently,British Army rail operators were used insouthern Iraq to help get port rail facilitiesup and running.

Many military movements use railtransport, large supply depots will ofteninclude loading and unloading facilities,and the use of troop and medicalevacuation trains is quite normal. Indeed,establishing a railhead, as well as a portand airhead, is an early priority in anyexpeditionary operation to enable bulkshipment of manpower and material.

Finding employment The variety of different jobs in the railtransport sector means that there areseveral different routes into it. At entrylevel, good maths, English and IT skills arein demand, while, for more senior roles,technical and business‐relatedqualifications are in demand, along withthe range of soft skills highlighted in the‘Translate your skills’ box.

Despite the recessionary gloomlingering in some sectors, the future forrailways remains remarkably bright. Bothpassenger and freight transportation

demand remains high and is predicted tocontinue to grow, as road gridlockbecomes ever more common and fuelprices increase. New and improved railwaylines are planned for the near future (suchas the new high‐speed rail networkmentioned above), so it seems that railtravel is definitely here to stay.

You can find more detailedinformation about the kinds of careeropportunities offered by the rail industryon the Network Rail website – seewww.networkrail.co.uk/ careers – wherethe following key roles are designated anddescribed:● project engineer● project manager● project planner● scheme project manager

● site manager● signaller● track maintenance operative● customer service assistant● HR administrator● team organiser.The aforementioned developmentsplanned for the rail sector add up to agrowing demand for new staff on therailways, although the industry alreadyhas recruitment problems at all levels,particularly in specialist engineeringpositions. One significant developmenthas been the requirement placed onNetwork Rail’s contractors to employmore staff directly and rely less onagencies, in an attempt to improvestandards in the quality of new build, withthe in‐house management of maintenancealso calling for new staff. Indeed, NetworkRail has announced that it is in theprocess of creating more skilledengineering jobs to help deliver some ofBritain’s most vital rail infrastructureprojects. And its award‐winning AdvancedApprenticeship Scheme offers a three‐year


43

Rail industry

TRANSLATE YOUR SKILLSThe following general skills will normally berequired of those wishing to work in the railindustry:• people skills – customer care and teamworking• technical skills – IT and engineering skills for

some roles• commercial skills – an understanding of the

marketplace and the ability to optimiseresources.

WANT TO BE A TRAINDRIVER?If you are interested in becoming a train driver, visitthe website of Careers that Move, an organisationthat – as its name suggests – focuses on careers inthe passenger transport sector (see ‘Key contacts’).Created following the merger of former Sector SkillsCouncil GoSkills with People 1st, Careers that Moveoffers career-seekers an array of tools designed tosupport them in their job search in this industry –and that includes all those who would like tobecome a train driver. To find out more about thisparticular career, visit careersthatmove.co.uk andclick on ‘A career in passenger transport and travel’followed by ‘The industry’. Here you will find a videooffering career advice on becoming a train driver(among other transport roles).

programme for candidates to becomeskilled maintenance engineeringtechnicians. Find out more on the‘Network Rail Advanced ApprenticeshipScheme’ Facebook page.

In particular, there is a lot ofcompetition for train driver positions,with many TOCs actively seeking torecruit drivers. The job has come a longway from the schoolboy dream, withtoday’s driver having a critical safety role,and needing to undergo a rigorousaptitude test and training programme.Qualifications are less important than theability to think clearly and concentrate,and rewards reflect the importance of theperson in the cab, who can attract a salaryof around £35,000.

TOCs are also finding it difficult torecruit customer service staff to work atstations and on trains. These positionsneed few formal qualifications, but theydo require an ability to deal with thetravelling public. Network Rail has asignificant shortage of signallers and isseeking new recruits. As with driving, thejob of regulating train movementsdemands attention to detail rather than along list of qualifications.

Infrastructure maintenanceorganisations employ a small core staff,

and there are vacancies for workers tomaintain the track and signallingstructures. Skill levels vary from technicalstaff with engineering experience andqualifications, to gangs of trackmaintainers who need physical strengthand can work in all weathers. Manyspecialist agencies work under contract tosupply such people. This can provideflexible working, good pay rates and entryinto the industry.

There are also management andengineering opportunities. Rail is verymuch a people business, with many staffand even more passengers, and there issignificant demand for experiencedcustomer service managers. It is also abusiness that relies on getting the mostout of limited physical resources, so thosewith a logistics background are indemand. Academic qualifications andpractical experience help to secure thebetter‐paid management positions, butthe most serious skill shortage remains inthe engineering functions, which is whyNetwork Rail has announced the creationof the more skilled engineering jobs; thisis likely to be the case for some time tocome.

A good way to get more informationabout vacancies is via the internet. All the

train operators are linked through onecentral National Railways site operated byATOC and virtually all the companies’home pages include a job opportunitieslist. Network Rail has its own site (see ‘Keycontacts’) with a useful job search facilityand full details of the sorts of roles onoffer.

It is less simple to check for vacancieswith subcontractors because thesecompanies rely heavily on agency staff.There are many agencies, and several havewebsites offering work in maintenance, aswell as other short‐term contract work atstations and on trains.

For job opportunities see page 65


44

KEY CONTACTSATOC Ltd, Tel: 0207 841 8000 email: [email protected] Web: www.atoc.org

Careers that Move, Web: careersthatmove.co.ukTwitter: @careersthatmove

Network Rail, Tel: 0207 557 8000 Web: www.networkrail.co.uk Twitter: @networkrail

Rail industry


45

What’s involved?eisure, therapy and well‐being arepart of one of the UK’s largestemployment sectors, as well as oneof the fastest‐growing sectors in

the UK economy, focusing in particular onleisure pursuits, and the promotion of healthand well‐being through an assortment ofactivities and therapies. The UK hasthousands of leisure and health centres, gymsand recreational spaces for public use, andthere is an increasing demand for skilledhealth and well‐being professionals andtherapists – both in the private and publicsectors.

The leisure industry is vast, andcontinues to blossom as people seek moreand more to balance their lives away fromwork with all kinds of experiences, either as aregular activity, or maybe as part of a holidayor special break. This makes opportunities forwork within the sector incredibly varied –from administrative roles organising events tosupport roles such as mechanic (for example,on specialist cycling holidays) and instructor(which could cover outdoor activities such asrock climbing and abseiling).

Opportunities abound and, for many newcivilians, an added attraction might be acontinuation of the ‘active outdoor’ mentalitythey had in the Services. More ‘active’ types ofleisure work, with the potential to obtainwork‐based qualifications, could include rolessuch as outdoor activities instructor, whichmight incorporate team‐building exercises, orworking with younger or disadvantagedpeople, while undertaking a pursuit such asclimbing, camping or sailing. However, thereare plenty of ‘indoor’ opportunities, too. Forexample, if you are looking for part‐ or full‐time employment with a chance to train onthe job and you have an interest in culturalheritage/the arts, then a role such as museumassistant, for example, which requires a goodstandard of education, or cinemaprojectionist, which calls for relevanttechnical and mechanical skills, might bebetter options for you.

If you live in a place of historic interestand would prefer self‐employed work, thentraining to become a tour guide might be agood option. An organisation like theInstitute of Tourist Guiding (see ‘Keycontacts’) can offer information on how toattain, say, Blue Badge status (the UK’shighest guiding qualification). Rates of paycan vary, but the bigger your client base, thehigher your earnings (not forgetting the oddtip or two!).

Well‐being (looking after our bodies andminds – and perhaps even considering somespiritual aspects to life) is an area thatcontinues to expand as we try to find a less

frantic way of living in the 21st century. Thegood news for those wishing to work as aholistic or alternative therapist is that thetraining, in many areas, is relatively short andinexpensive, doesn’t require previousexperience and can be undertaken part‐time.Work in this area is ideal if you prefer to beself‐employed or wish to develop your ownbusiness.

Although some therapies – such asosteopathy, nutrition and Pilates – focusmainly on the physical benefits, many otherssuch as yoga and meditation/mindfulnessfocus on the link between the physical,mental and spiritual in order to achieveoverall good health. Taking an example that ismore on the physical side, massage therapistsgenerally work on the whole body, using aseries of different strokes applied by theirhands and fingers to manipulate soft bodytissue in order to improve circulation,improve muscle tone, and relieve aches andpains.

In general, however, you would need tohave a real interest in your chosen area, andshould be empathic, calm and able tocommunicate well with a variety ofpersonality types. You could choose to workfrom your own home, at clients’ homes, orperhaps from a salon or spa, which wouldcharge rent for the time you are there.

Relevant skills gained in theServicesThe sector will generally accept relevantService training and experience, but you mustbe prepared to take additional courses orundergo assessment to reach officialstandards. General management,organisational and interpersonal skills andexperience picked up in uniform can provevaluable to those wishing to set up as healthand well‐being practitioners.

Get qualified!Many different qualifications and qualitiescan help with a career in the sectors on whichour focus falls in this feature. Technical abilityis usually critical, though, as are skills likeeffective communication, customer care,teamwork and interpersonal experience.

In the leisure industry, entry into themore ‘outdoorsy’ side of this type of work islikely to require you to have skills in one ormore outdoor activities, the ability to drive,and to hold appropriate first aid and life‐saving certificates. You might also needDisclosure and Barring Service (DBS)clearance if you are working with children orgroups of vulnerable people – seewww.gov.uk/government/organisations/disclosure‐and‐barring‐service for details. TheInstitute of Outdoor Learning (see ‘Key

contacts’) can advise further on accreditedcourses and job vacancies.

There is a vast array of training availablein the well‐being sector, too. Manyholistic/well‐being therapies are not officiallyregulated, though, so it is wise to check ifthey have a professional ‘governing body’ andwhether you need to attain a qualificationrecognised by them in order to take out anypractitioner insurances you might need.

Training as a massage therapist – to givejust one example – will take six months to ayear full‐time, not least to becomethoroughly familiar with whole‐bodyanatomy and physiology (A&P). However, ifyou already have a qualification in A&P, youcould choose to massage just one part of thebody using a technique such as Indian headmassage. The training is shorter (andtherefore cheaper), and the therapy itself canbe delivered in a variety of settings –including workplaces. Do ensure, however,that your chosen course meets the criteria ofa professional body like the General Councilfor Massage Therapy: www.gcmt.org.uk

What can you earn?The leisure sector is not particularly wellpaid, starting with the minimum wage,although if you choose to set up your ownbusiness as a well‐being practitioner yourearnings are likely to be substantially higher(see below) although usually on an hourly‐rate basis rather than a fixed salary.

As far as holistic/well‐being therapies areconcerned, a typical hourly rate for a self‐employed Reiki practitioner could beanything between £20 and £70. A self‐employed hypnotherapy practitioner couldearn somewhere between £40 and £100 perone‐hour session, and – once qualified as amassage therapist – you could expect to earnup to £60 for a one‐hour session.

KEY CONTACTSInstitute of Outdoor Learning Tel: 01228 564580email: [email protected] Web: www.outdoor-learning.org Twitter: @IOLOutdoorProfs

Institute of Tourist Guiding Tel: 020 7953 8397email: [email protected] Web: www.itg.org.uk

Institute of Wellbeing Ltd Tel: 0700 2222 700 email: [email protected] Web: www.theinstituteofwellbeing.com Twitter: @iWellBeing

Vocational Training Charitable Trust (VTCT) Tel:02380 684 500 email: [email protected]: www.vtct.org.uk Twitter: @VTCT_uk

Career briefingLeisure, therapy and well-being

L


46

Personal Development and Education Opportunities

FACTFILEThis summary of personal development and resettlement information should be used

as guidance and direction to the appropriate Service or civilian authority.

A PD Route Map

Individual decides:l subject to be studied and qualification (if any) l level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate)l mode of study (e.g. short courses, distance learning)

Other sources of information include:l unit education or training officer l in-Service publicationsl in-Service education centrel local library or civilian college

l the internetl Quest magazinel friends and familyl Quest website: www.questonline.co.uk

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

In-ServicePD can mean anything from career courses to sports andadventurous training courses. See for other options for Service personnel

Local colleges or training providersA range of further education (16+) and higher education (degreeand above) courses are available. Ask your education/trainingofficer or local college/library for a brochure

Distance/open learningCollege attendance is not necessarily required. Flexible study canbe undertaken by correspondence, or using the internet andtutorial support is usually available

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details.Course complete? Look for your next learning!

Ó

Tel: 0800 1958 066 www.gastectraining.co.ukSponsored byFactfile

What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons:

l to improve knowledge for personal interest l to be introduced to new ideas or skillsl to broaden horizons

l to enhance in-Service career prospectsl to gain qualificationsl to prepare for a second career.

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide.

Distance learning allows you to study at your own pace, no matter where you are. A range ofschemes and courses are available but it requires discipline to organise your study time. Mostcolleges readily offer help and advice to their students. The Standard Learning Credit (SLC) andEnhanced Learning Credit (ELC) can be used for many of these courses but certain conditions mayapply (see Sources of advice and finance).

Many Service people study with the Open University each year. It has hundreds of courses, not justdegrees, and offers a modular/building block approach to study. Special arrangements exist forForces people with regard to summer schools, credit transfer and those serving abroad. For moreinformation, visit the OU website www.open.ac.uk or Tel: 0845 300 6090 for a brochure.

Distance Learning Ó

There is now a huge amount of high-quality learning material freely available online to Armed Forcesand Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet.

The Defence Learning Portal (DLP) is the MOD's central distance learning resource, providing ‘onestop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a largenumber of key topics including: IT skills including ECDL, core competencies, Health and Safety,languages and business skills. Readily available over the Defence Intranet, if you already have a DLPaccount you can also gain access via the internet at www.dlp.mod.uk

eLearning – The Defence Learning Portal (DLP) ÓAlso open to MoD Civilian Personnel

You may prefer to attend a part-time class, or short course, at a local college. Your education officermay have this information to hand and most colleges publish a brochure. Some people prefer tostudy in this more structured environment. You must gain authority from your unit to attend and it isworth seeking unit guidance before making any financial commitment. You may also be able to claimthe SLC and ELC. In addition, many in-Service education centres run classes specifically for Forcespeople and families, especially overseas. Some are free and most are discounted for families.Contact your education/training officer for details.

College Courses Ó

Everyone should keep their own PDR in which they should record educational plus other PDachievements, appraisals and courses. It encourages people to assess and evaluate what they aredoing, what they have learned, and where they are going in terms of career and personaldevelopment. Ask your education/training officer where you can get your copy.

Personal Development Record (PDR) Ó

Ó Service personnelKey:

E LCPROVIDER NUMBER

6079


THE ELC SCHEME


48

Tel: 0800 1958 066 www.gastectraining.co.ukSponsored by

Sources of Advice and Finance

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able toclaim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLCfunding, the course of study must lead to a nationally recognised qualification, have substantialdevelopmental value and directly benefit the Service.

Standard Learning Credits Ó

Ó Service personnelKey:

Factfile

The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000per annum (depending on length of Service) in each of a maximum of three separate financial years.The scheme is based on the principle that individuals will make a personal contribution towards thecost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC fundingis available only for courses that result in a nationally recognised qualification at level 3 or above onthe National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (Englandand Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, ifpursued overseas, an approved international equivalent qualification. For full details visitwww.enhancedlearningcredits.com

Enhanced Learning Credits ÓThe IRTC grant exists to help towards the cost of resettlement training through the CTP or externaltraining providers. The IRTC grant may not be used for Civilian Work Attachments but may be used inconcert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that iscompleted prior to the Service Leaver leaving the Service and subject to the relevant criteria of eitherscheme. (See JSP 898 Part 4 – Chapter 3 for ELC and Chapter 4 for SLC.)

Individual Resettlement Training Cost (IRTC) Ó

The Ministry Of Defence and the Department of Innovation, Universities and Skills offer eligibleService Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To beeligible, Service Leavers must have registered for the ELC scheme while in Service, complete aminimum of four years’ productive service, complete a minimum of four years’ ELC schememembership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifyingfor the higher-level support, and take up the offer of free support within ten years of leaving Service.

Local Education Authority (LEA) grants and low-interest student loans are available for anyoneentering full-time education. They are means tested in that what you receive depends on yourincome and that of your family. If you are entering full-time education you should apply for one, evenif you do not think you are eligible, otherwise you may not qualify for other benefits. Contact yourLEA for details.

Further/Higher Education (FE/HE) Access Ó

These are designed to help people change direction or increase their skills by providing a deferredrepayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocationalcourse of up to two years, plus a further year's work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work forthree months can apply to have all their course fees covered.

The low-interest loan is arranged through one of four high-street banks, and certain conditions andcriteria apply. Find out which banks offer the loan and order an application pack by calling theNational Careers Service on Tel: 0800 100 900.

Professional and Career Development Loans

The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amountpayable depends on length of Service and on which pension type the SL is on. The current rate foreligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as£17,824 on previous pension schemes.

Resettlement Grant (RG) Ó

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness ordeath that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme(WPS) compensates for any injury, illness or death that occurred up to this date. All current andformer members of the UK Armed Forces, including Reservists, may submit a claim forcompensation.

For advice and guidance, call the Service Personnel and Veterans Agency’s free helpline on 0800 16922 77 (UK only), +44 1253 866 043 (overseas). Alternatively, you can visit: www.gov.uk/pensions-and-compensation-for-veterans or www.veterans-uk.info

Armed Forces Compensation Scheme Ó

Finding a jobJobcentre Plus has one of Britain’s largest databases ofjob vacancies, which is updated constantly. The databasealso lets you search for training, career information,voluntary work and childcare providers across the UK. Youcan search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Pointin your local Jobcentre.

When you find a job you are interested in, either using the Jobcentre Plus job search or atthe Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you anapplication form and may even contact the employer (so have your address, National Insurancenumber, date of birth and the job reference number to hand).

BenefitsIf you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefitsadviser’ pages ( www.gov.uk – search for ‘benefits adviser’).

To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go tothe Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’).

You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speakor hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces ChampionsArmed Forces Champions have been established in Jobcentre Plus districts throughout thecountry to ensure that the concerns of Service personnel and their families are addressed.Working with local bases and Families Federations, the role of the Champions is to raiseawareness of the support available through Jobcentre Plus, such as information on the locallabour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can befed through to local Champions via Unit Admin Offices.)

Professional and Career Development Loans

Ó

UCAS deals with applications for first degree and similar standard courses at over 250 universitiesand colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well.

If you are interested in entering higher education, call the UCAS hotline on Tel: 0871 468 0468or visit www.ucas.com

Universities and Colleges Admissions Service

The University Short Course Programme (USCP) exists to enhance the general educationaldevelopment of Service personnel through providing short courses at a range of universities in topicssuch as leadership and management, regional and strategic studies, and languages. Course feesand accommodation costs are funded by the Services.

Further details are available from education/learning centres or search in DINs.

University Short Courses

learndirect is a free government helpline on which qualified advisers provide information on allaspects of learning, from UK-wide learning opportunities, to career guidance and sources offinance, and other national and local organisations that can help.

It is open between 8am and 9pm Monday to Friday, from 9am to 6pm on Saturdays, and from10am to 6pm on Sundays. The helpline adviser can answer questions on any aspect of learning.The website address is www.learndirect.co.uk The freephone number is Tel: 0800 101901.

learndirect

Ó


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THE ELC SCHEME


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Resettlement: Preparation for leaving the ForcesOfficial provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces

A Service Leaver’s route map 1st LINEThe first stage in your resettlement process is with 1st Line, who offer information andadministrative support. They are:• RN – Education & Resettlement Officers (ERO)• Army – Unit Resettlement Officers (URO)• RAF – Resettlement & Education Co-ordinators (REC).

2nd LINEThe principal task of 2nd Line is to provide advice and guidance on the resettlementpackage that will best suit the individual Service Leaver. For those entitled to CTP this willnormally be a referral to a CTP consultant and/or enrolment on a CTW, both of which willrequire the Service Leaver to be registered for CTP services. 2nd Line are:

• RN – Naval Resettlement Information Officers (NRIO), located at Base LearningCentres; for medical discharges the RN has a single 2nd Line point of contact referredto as NRIO (Medical) based in the Institute of Naval Medicine, Gosport

• Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officersare located at Army Education Centres (AEC) and Theatre Education Centres (TEC);AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed onoperations and occasionally when IERO are unavailable

• RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stationsto visit on a regular programmed basis.

3rd LINEResettlement support at 3rd Line is provided by the CTP as outlined at the top of this pageand in more detail on its website at www.ctp.org.uk

Resettlement Services

Career Transition Workshops (CTW), career counselling and other CTP workshops,briefings and events usually take place at one of the ten Regional Resettlement Centres(RRCs) in the UK and Germany. Further information can be obtained from any of the RRCslisted below.

Regional Resettlement Centre Aldergrove Tel: 02894 421639Regional Resettlement Centre Aldershot Tel: 01252 348336/339Regional Resettlement Centre Catterick Tel: 01748 872930Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716)Regional Resettlement Centre Herford Tel: 0049 5221 9953388Regional Resettlement Centre Northolt Tel: 020 8842 6063/6064 Regional Resettlement Centre Plymouth Tel: 01752 553376Regional Resettlement Centre Portsmouth Tel: 02392 724130Regional Resettlement Centre Rosyth Tel: 01383 858230Regional Resettlement Centre Tidworth Tel: 01980 650689

Regional Resettlement Centres (RRCs)

Attends Career TransitionWorkshop (CTW) or equivalent

Prepare Personal Resettlement Plan(PRP) with Career Consultant

Receives advice on or notification ofmatched job opportunities

Secures employment

CTP support for up to 2 years afterdischarge; RFEA/OA job finding

support until retirement

• Prepares PRPwith Consultant

• Receivesregionalemploymentadvice

Develops, reviews andactions PRP:

• further advice on:• career options• self-employment• job finding• training• attachments

• research activities• civilian workattachments

Consultant supportsand monitors progress

Yes

CareerConsultant led

Employment SupportProgramme

Makes job applications

Attends:• further CTP workshops• training at RTC/RRC• civilian training attachment• external training• Financial/Housing briefings

EmploymentConsultant led

Service Leaver completed at least4 years’ Service:

registers with Career TransitionPartnership (CTP)

No

Served over 6 years?

SHADED ELEMENTSALSO AVAILABLE TO

THOSE WITH 4–6YEARS’ SERVICE

The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Linetri-service resettlement support. This consists of career transition services, training and job finding support for leavers of theArmed Forces. The Regular Forces Employment Association Ltd (RFEA) and Officers’ Association (see overleaf) are integral partsof the CTP and lead on the provision of job opportunities and employment support.

This provision is delivered from ten Regional Resettlement Centres (RRCs) in the UK and Germany, and the ResettlementTraining Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a rangeof in-house resettlement training for entitled Service leavers from up to two years before discharge. The job finding service isdelivered by 24 Employment Consultants based nationwide and an online job search website called RightJob, which containsvacancies specifically for leavers of the Armed Forces from employers who seek their skills and experience.

Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

For the most up-to-date information, please visit www.ctp.org.uk

Factfile


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5848


THE ELC SCHEME

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understand the emotions you will be experiencing at this important

Logistics Courses:• LGV & PCV Licence Upgrades

• Driver CPC • ADR • Yard Shunter • HIAB – Lorry Loader • Banksman

Construction Courses:• Fork Lift Truck

• 180 Excavators • 360 Excavator

• Telescopic Handler • Dump Truck • Load Shovel

• Ride on Roller • Slinger • Signaller • MEWP’s • CPCS Card

Management Courses:• DSA Instructor Course • Green Band Instructor Course

of Professional Competence for Transport Managers

• FLT Instructor Course• PTTLS Course• TAQA Assessor Course• Site Supervisors Safety

Training Scheme (SSSTS)• Site Managers Safety Training

Scheme (SMSTS)


52

GRT is the length of time that a Service Leaver iseligible to spend on resettlement activities, includingworkshops, training courses, civilian workattachments or individual resettlement provision.

EntitlementAll Service Leavers, other than those discharged asEarly Service Leavers, are entitled to receive theresettlement support detailed in the table below.

PrincipleLonger service is rewarded with entitlement toincreased resettlement time. All MedicallyDischarged Service Leavers automatically qualify forthe maximum entitlement. Entitlement includesgrants, allowances, travel warrants, resettlementleave, consultancy, transition workshops andsubsidised training.

Graduated Resettlement Time (GRT)

Years’ Service Normal Discharge Medical Discharge(2)

CTP GRT(1) IRTC CTP GRT(1) IRTC

1. <1 No 0 No FRP 10 Yes

2. 1+ No 0 No FRP 30 Yes

3. 4+ ESP 0 No FRP 30 Yes

4. 6+ FRP 20 Yes FRP 30 Yes




• Vulnerability Assessment• Resettlement Brief• Resettlement Interview• Gateway to 3rd Sector:

– Housing– Finance– Social Benefits– Employment– Pensions– Health

• Job-Finding Service• ‘RightJob’ Access• Consultant Interview• Housing Brief• Financial Aspects of

Resettlement Brief• Access (on a standby basis)

to 50 Various ResettlementTraining Centre Courses

• Post Discharge ConsultantSupport (up to 2 years)

• Employment Fairs and Events

• IRTC Grant (£534)• Resettlement Leave (up to 35 days)• Career Transition Workshop (3 days)• Other Workshops

– Retirement Options– Future Employment Options– Self-Employment Awareness – Small Business Start-Up – CV Writing– Interview Skills

• Career Consultancy• Travel Warrants (up to 7)• ‘RightJob’ Access• Financial Aspects of Resettlement Brief• Housing Brief• Access to 50 Various Resettlement Training

Centre Courses• Post Discharge Consultant Support (up to 2

years)• Employment Fairs and Events

• Standard Learning Credits• Enhanced Learning Credit• Access to first FE/HE Qualification• Resettlement Grant

- Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who

are AFPS 75 up to £10302 - Officers (9 years) and Other Ranks (12 years)

who are AFPS 05 up to £10302

Outflow

<4 Years’ service oradministratively discharged

Employment Support Programme>4<6 Years’ Service

Full Resettlement Programme >6 Years’ Service

Individual entitlements to allowances are found in JSP 752and other single-Service regulations. If in doubt, Serviceleavers should ask their resettlement advisers or Unit HRfor advice. As with other duty entitlements, payments madein the pursuance of resettlement are made only for‘actuals’ and administered through Joint PersonnelAdministration (JPA) self-service menus. At all times,receipts must be retained and produced in the event that aService Leaver is selected for audit. Service Leavers’entitlement will depend upon the nature of their discharge

and the length of their Service (see Figure 1). Whenselecting a training provider to deliver resettlementservices, Service Leavers should be aware that the MODoperates a ‘Local Training First’ policy.

Wherever possible, resettlement training should beundertaken local to (i.e. within 50 miles by road or 90minutes by public transport) Service or homeaccommodation. Notwithstanding this, external training,including training undertaken overseas, that will incur

subsistence costs may be arranged through any trainingprovider in the event that there is no available CTP in-house training or training providers that can deliver anequivalent training outcome locally. All overseas training(see overleaf) must survive HQ scrutiny; and allaccommodation, UK or otherwise, other than that offeredunder exceptional residential arrangements, must bebooked through the Defence Hotel Reservation Service(DHRS). All residential accommodation offered by trainingproviders must be pre-authorised by the Unit.

Duty Allowances for Resettlement Activities

Notes1. Amount of GRT is in working days.2. This includes Reservists who are Medically Discharged due to injuries sustained during operational

commitments.

ESP: Employment Support Programme

FRP: Full Resettlement Programme


Transition services and entitlements

Factfile


53



54


Our events can be of great benefit and provide an excellent opportunity to network with potentialemployers and discuss the job market in general, as well as within specific industry sectors. Themain types that we hold are:• Employment Fairs – attended by a wide range of national and local employers, seeking the

skills, quality and experience that Service Leavers have• Industry Awareness Days – focus on a particular industry sector and several employers

will talk about career opportunities on offer• Company Presentations – these focus on one particular company, which is normally

actively recruiting for a number of vacancies.• Search for upcoming CTP events on our website at www.ctp.org.uk

CTP Employment EventsEmployment support is provided by the RFEA, OA and OA Scotland Employment Consultants whoare based across the UK. They are part of the CTP and their role is to provide job finding advice andsupport on a demand-led basis to CTP-registered Service leavers. They actively seek and developsuitable employment opportunities and can also provide one-to-one career advice and support.

RightJobIs the CTP’s online job finding service where registered Service Leavers can search and apply forany of the thousands of live vacancies on the jobs database. The site is accessed via the CTPwebsite and the login required is normally issued during CTWs. Call the Central Employment Teamfor more information, on Tel: 0121 236 0058.

Employment Services & RightJob

The OA is a charitable organisation that gives lifetime support to officers – from findingemployment after leaving the Services to ongoing career advice. We give guidance and shareknowledge through consultations, webinars and numerous networking opportunities. We alsogive financial assistance to ex-Officers, and their dependants, in need of help.

OA Scotland offers benevolence services and employment support to ex-Officers who areresident in Scotland or were members of a Scottish regiment.

To find out more and register, visit officersassociation.org.uk/register

Tel: 020 7808 4160 Tel: 0131 5501 575/1581Website: www.officersassociation.org.uk Website: www.oascotland.org.uk

The Officers’ Association (OA) TO BOOK A CTP WORKSHOP OR BRIEFING…Call our central line ( 0203 162 4410For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is anot a premium rate number and you should only be charged at the normal national rate,dependent on the phone provider)

Alternatively, if you are calling from a military line, contact the Regional Resettlement Centre(RRC) running the workshop which is normally the RRC that you are registered with for yourresettlement. Contact details can be found on the first page of this Factfile section.

CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC)Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: [email protected]

FOR RIGHTJOB ASSISTANCE…CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058If you have forgotten your RightJob password, have been locked out of your account or requiresupport using RightJob.

Useful CTP Contacts

The RFEA provides job finding support through a network of 24 employment consultantsthroughout the UK. It also provides lifelong access to job finding information, advice, guidance andsupport to people who are or were eligible for MOD resettlement through the CTP.

In addition, under its charitable status this support is extended to all ex-Service people who haveserved for more than seven days, irrespective of eligibility, on a case-by-case basis, subject tocertain criteria and at RFEA discretion.

Tel: 0845 873 7166 Email: [email protected]: www.rfea.org.uk

The Regular Forces Employment Association (RFEA) Ltd

Can be found at Army UK divisional and district HQs and at some regional brigades. They provideService leavers with information and help on a wide variety of subjects, including employment,housing, schooling, finance and other resettlement issues. They work in close cooperation withother agencies, including the RFEA, single-Service specialists and the CTP.

Service Leaver Support Teams (SLSTs)

The Future Horizons Programme understands that leaving the Armed Forces is a key point in thelives of all Service leavers, and believes that everyone who has served, even for a short period oftime, is entitled to support in transitioning from the military into civilian life. The programme willprovide support and assistance to enable you to find suitable employment upon leaving the ArmedForces. Through its network of partners, it will link you in to the most appropriate level of supportyou need to help with the transition.

The Future Horizons Programme has been developed in response to the recognition andcommitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It isopen to ESLs across all Services, regardless of how long you have served or the reasons you havefor leaving. The programme has been designed and is delivered by the RFEA, The ForcesEmployment Charity.

To discuss any aspect of the Future Horizons Programme, please call Darren Bickerstaffe,Programme Manager, on ( 07428 705 770 or meet with a FHP assessor at the followinglocations: • ITC Catterick, Hook Company: ( 01748 831274• ATC Pirbright, Sword Company: ( 01483 475526• RRC Plymouth: ( 01752 553143Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.

Future Horizons

Training provided by the CTPSkills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection ofRRCs. The RTC has bespoke workshops within its Building and Engineering Departments, and alsooffers Management and IT courses. Many of those on offer result in civilian-recognised qualifications.

To find out more about the wide range of courses available, and to search for dates andlocations, visit our website at www.ctp.org.uk

For all other enquiries, to check availability, or to make a booking or payment, contact ourCourse Booking & Information Centre (CBIC):Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200Email: [email protected]

Training provided by Preferred SuppliersThe Preferred Suppliers List (PSL) identifies a range of local training providers offering some of themost common vocational training that Service Leavers undertake. In order to qualify for the PSL, thetraining organisation is obliged to demonstrate financial reliability, appropriate insurance cover, pastperformance, future plans, training facilities, accreditation levels and quality standards. The PSL ispublished at www.ctp.org.uk and is also held in each of the Regional Resettlement Centres (RRCs).Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver,by the CTP and by annual review.

Overseas Resettlement TrainingResettlement training should, wherever possible, be undertaken either in-house (given the value formoney and quality assurance available on those courses) or locally in recognition of the local trainingfirst policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on acase-by-case basis and through the intelligent application of the following conditions.

• The training outcome is not available under the local training first policy, either within the UK forthose serving in UK or within their normal theatre of operations for those serving overseas.

• The total costs of the training overseas to the MOD, including eligible subsistence allowancesand travel costs, which will be claimed under current regulations, are less than those that wouldbe incurred if undertaking the training in the UK, i.e. the value for money consideration.

• SDE staff have reasonable assurance of the quality of the training and its recognition by UKemployers.

Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance ofthe intended departure date, to enable the necessary political clearances for successful applicationsto be made.

Resettlement Training


55



56


Making the TransitionEven if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CVWriting or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn skills in order to approach the civilian workplace and market yourself to a futureemployer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.

Throughout our lives we are faced with choices or options and as you prepare to leave the Services,you are potentially about to face some of your biggest ones yet. You can never start this preparationearly enough, so plan your resettlement carefully and thoroughly. In order to commence a successfulself-marketing campaign one of the first things you should do is to decide what it is you wish toachieve.

Understand the world of work• What has changed since you joined the Services? • How do those changes affect you?• How do you effectively manage your own career?• What are the different patterns of work?• What do you want from a company?• How do you negotiate a salary package?

Identify your interests and skills• What are your interests?• What transferable skills do you have?• What training or qualifications have you done?• Can you identify what you have achieved so far?• Does all this help you decide what to do next?

Proactive networking• How do you establish a useful network?• How do you use networks to help you research?• How can networks help you into a job?• How can networks help with career development?

Networking advice• Start early• Create mutually supportive relationships• Use these at all stages of career development, not just at time of job change• Networks are useful information sources• Successful people develop networks• Use them to market yourself and your organisation

The CTP can help you find the answers to these questions through attendingworkshops and one-to-one sessions with your Career Consultant. If you are not yet

registered with the CTP, speak to your local Resettlement Officer or ServiceResettlement Advisor for further advice.

The Self-Marketing Approach is based on the application of well-established marketingconcepts to the task of getting a new job. Marketing is about delivering products and servicesto meet customers needs. In this case, you are the product, the customer is your nextemployer. Your task is to persuade the customer that the range of benefits, which you bring,match his or her needs.

Sell yourself on a face-to-face basis• Research the employer • Prepare interview responses • Dress appropriately • Arrive early; impress everybody you meet • Smile • Avoid crossing arms and legs when sitting • Maintain eye contact • Answer questions honestly, but focus on the positive • Manage the interview to match your benefits to the employer’s needs • Prepare questions that you can ask the interviewer • Seek feedback and learn from mistakes

Research the market• Decide on sectors, geographical areas etc.• Use directories, databases, internet etc.• Ask for information• Use your personal network• Use industry associations, chambers of commerce etc.• Attend jobfairs and conferences

Implement a marketing campaignUse a variety of approaches, including:• responding to advertisements• direct approaches by phone and letter• networking• employment agencies• develop a system and keep records of all activities• follow up approaches systematically• learn from your mistakes

Define the product• Identify as wide a range of your skills and experience as you can• From these, you can choose which ones match what the employer wants• Demonstrate your value to the employer• List your successes• Focus on skills and attitudes rather than tasks• identify transferable skills• Learn to think in terms of product (you) and customer (your next employer)• Remember, customers buy benefits• Define yourself in terms of unique selling propositions (USPs)

Prepare self-marketing literatureYour CV should include:• a personal profile – your USP• major achievements – the benefits you brought to current and

previous jobs• a focus on your transferable skills

Your CV should avoid mentioning:• details of salary • references• any negative aspects of your career to date• clichés, jargon, abbreviations and untruths

For the most up-to-date information, please visit www.ctp.org.uk

Follow @CTPinfo

‘Like’ the Career Transition Partnership page


57



58

RRC Aldergrove02894 421639

Military 9491 [email protected]

START DATE END DATE

CTW Mixed Class15 June 2015 17 June 201520 July 2015 22 July 201510 August 2015 12 August 2015

CV Development Workshop30 June 2015 30 June 201530 July 2015 30 July 201527 August 2015 27 August 2015

FAR All Ranks25 June 2015 25 June 2015

RRC Aldershot01252 348336/339

Military 94222 3336/[email protected]

START DATE END DATE

Business Start Up25 June 2015 26 June 201509 July 2015 10 July 2015

CTW Junior Ranks09 June 2015 11 June 201523 June 2015 25 June 201507 July 2015 09 July 201521 July 2015 23 July 201504 August 2015 06 August 201518 August 2015 20 August 2015

CTW Mixed Class30 June 2015 02 July 2015(Course location Brize Norton)14 July 2015 16 July 2015(Course location Brize Norton)11 August 2015 13 August 2015(Course location Brize Norton)

CTW Officer28 July 2015 30 July 2015

CTW SNCO16 June 2015 18 June 201514 July 2015 16 July 201524 August 2015 26 August 2015

Employment Support Programme Wksp08 June 2015 08 June 201510 August 2015 10 August 2015

FAR All Ranks03 June 2015 03 June 2015

Housing16 June 2015 16 June 2015(Course location The Bell, St OmerBarracks)

Interview Techniques30 June 2015 30 June 201529 July 2015 29 July 201525 August 2015 25 August 2015

RRC Catterick01748 872930

Military 94731 [email protected]

START DATE END DATE

Business Start Up20 July 2015 21 July 2015

CTW Junior Ranks02 June 2015 04 June 201508 June 2015 10 June 201516 June 2015 18 June 201522 June 2015 22 June 201530 June 2015 02 July 201506 July 2015 08 July 201513 July 2015 15 July 201504 August 2015 06 August 2015

CTW Mixed Class21 July 2015 23 July 2015(Course location Preston)04 August 2015 06 August 2015(Course location York)

CTW Officer14 July 2015 16 July 2015

CTW SNCO09 June 2015 11 June 201523 June 2015 25 June 201507 July 2015 09 July 201521 July 2015 23 July 201518 August 2015 20 August 2015

CV Development Wksp15 June 2015 15 June 201513 July 2015 13 July 2015

Employment Support Programme Wksp15 June 2015 15 June 201520 July 2015 20 July 201517 August 2015 17 August 2015

FAR All Ranks09 June 2015 09 June 201528 July 2015 28 July 2015

Housing14 July 2015 14 July 2015

RRC Colchester020 8842 6063/6064

Military 95233 6063/6064 [email protected]

START DATE END DATE

Business Start Up29 June 2015 30 June 2015

CTW Mixed Class08 June 2015 10 June 201522 June 2015 24 June 201506 July 2015 08 July 201520 July 2015 22 July 2015

Employment Support Programme Wksp15 June 2015 15 June 201513 July 2015 14 July 2015

FAR All Ranks22 July 2015 22 July 2015

Interview Techniques30 July 2015 30 July 2015

RRC Cottesmore01572 812241 ext 7716

Military 95341 7116 [email protected]

START DATE END DATE

Business Start Up02 July 2015 03 July 201530 July 2015 31 July 2015

CTW Junior Ranks02 June 2015 04 June 201509 June 2015 11 June 201516 June 2015 18 June 201523 June 2015 25 June 201530 June 2015 02 July 201507 July 2015 09 July 201514 July 2015 16 July 201521 July 2015 23 July 201528 July 2015 30 July 201504 August 2015 06 August 2015

CTW Mixed Class15 June 2015 17 June 201515 June 2015 17 June 2015(Course location Cyprus)29 June 2015 01 July 201527 July 2015 29 July 201503 August 2015 05 August 201510 August 2015 12 August 2015

CTW Officer01 June 2015 03 June 201506 July 2015 08 July 2015

CTW SNCO08 June 2015 10 June 201522 June 2015 24 June 201513 July 2015 15 July 201520 July 2015 22 July 201511 August 2015 13 August 2015

Employment Support Programme Wksp11 June 2015 11 June 201518 June 2015 18 June 2015(Course location Cyprus)09 July 2015 09 July 2015

FAR Officers10 June 2015 10 June 2015(Course location Junior Rank's Mess)21 July 2015 21 July 2015(Course location Junior Rank's Mess)

FAR Other Ranks11 June 2015 11 June 2015(Course location Junior Rank's Mess)22 July 2015 22 July 2015(Course location Junior Rank's Mess)

Housing15 July 2015 15 July 2015(Course location Junior Rank's Mess)

Interview Techniques22 June 2015 22 June 2015

RRC Herford0049 5221 9953388Military 94882 3388

[email protected]

START DATE END DATE

CTW Junior Ranks08 June 2015 10 June 201522 June 2015 24 June 201506 July 2015 08 July 2015

CTW Officer/SNCO16 June 2015 18 June 201530 June 2015 02 July 201514 July 2015 16 July 2015


Housing30 June 2015 30 June 2015(41 AEC, Paderborn)01 July 2015 01 July 2015(51 AEC, Guetersloh)

Central London020 7469 6661

[email protected]

START DATE END DATE

CTW Senior Officer09 June 2015 11 June 201530 June 2015 02 July 201521 July 2015 23 July 201511 August 2015 13 August 2015

Interview Techniques (Snr Officer)05 June 2015 05 June 201503 July 2015 03 July 201531 July 2015 31 July 2015

RRC Northolt020 8842 6063/6064

Military 95233 6063/[email protected]

START DATE END DATE


CTW Mixed Class09 June 2015 11 June 201516 June 2015 18 June 201529 June 2015 01 July 201514 July 2015 16 July 201528 July 2015 30 July 201518 August 2015 20 August 2015

CTW Officer 02 June 2015 04 June 201523 June 2015 25 June 201506 July 2015 08 July 201521 July 2015 23 July 201504 August 2015 06 August 2015

Courses and eventsThis guide includes the courses currently scheduled to run from June 2015 to August 2015

Additional courses may be scheduled by each Regional Resettlement Centre according to demand. A list of all courses scheduled for 2014 and 2015 is available from yournearest Regional Resettlement Centre. All the dates given should be confirmed with the relevant Regional Resettlement Centre. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410Visit www.ctp.org.uk for further details

Courses and events


59


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Employment Support Programme Wksp08 June 2015 08 June 2015


Housing29 July 2015 29 July 2015

Interview Techniques19 June 2015 19 June 201517 July 2015 17 July 2015

Networking29 June 2015 29 June 201510 August 2015 10 August 2015

RRC Plymouth01752 553376/93

Military 9375 53393/76 [email protected]

START DATE END DATE

Business Start Up10 June 2015 11 June 2015

CTW Junior Ranks08 June 2015 10 June 201529 June 2015 01 July 201520 July 2015 22 July 201510 August 2015 12 August 2015

CTW Mixed Class09 June 2015 11 June 2015(Course location Culdrose)15 June 2015 17 June 201527 July 2015 29 July 201517 August 2015 19 August 201524 August 2015 26 August 2015

CTW Officer/SNCO06 July 2015 08 July 2015

CTW SNCO 01 June 2015 03 June 201522 June 2015 24 June 201513 July 2015 15 July 201503 August 2015 05 August 2015



Interview Techniques23 July 2015 23 July 2015

RRC Portsmouth023 9272 4130


START DATE END DATE


CTW Junior Ranks23 June 2015 25 June 201506 July 2015 08 July 201528 July 2015 30 July 201510 August 2015 12 August 2015

CTW Mixed Class08 June 2015 10 June 201529 June 2015 01 July 201520 July 2015 22 July 201503 August 2015 05 August 2015

CTW Officer22 June 2015 24 June 201527 July 2015 29 July 201524 August 2015 26 August 2015

CTW SNCO01 June 2015 03 June 201515 June 2015 17 June 201513 July 2015 15 July 201517 August 2015 19 August 2015

Employment Support Programme Wksp18 June 2015 18 June 201523 July 2015 23 July 201527 August 2015 27 August 2015


Housing25 June 2015 25 June 2015

RRC Rosyth01383 858230


START DATE END DATE


CTW Junior Ranks22 June 2015 24 June 201506 July 2015 08 July 201527 July 2015 29 July 201524 August 2015 26 August 2015

CTW Mixed Class02 June 2015 04 June 201508 June 2015 10 June 201515 June 2015 17 June 201520 July 2015 22 July 2015(Course location Lossiemouth)20 July 2015 22 July 201510 August 2015 12 August 201517 August 2015 19 August 2015

CTW Officer/SNCO01 June 2015 03 June 2015

CTW SNCO29 June 2015 01 July 201513 July 2015 15 July 201503 August 2015 05 August 2015


RRC Tidworth01980 650689


START DATE END DATE

Business Start Up01 June 2015 02 June 201516 June 2015 17 June 201506 July 2015 07 July 201520 July 2015 21 July 201504 August 2015 05 August 201525 August 2015 26 August 2015

CTW Junior Ranks01 June 2015 03 June 201508 June 2015 10 June 201515 June 2015 17 June 201522 June 2015 24 June 201530 June 2015 02 July 201506 July 2015 08 July 201513 July 2015 15 July 201521 July 2015 23 July 201527 July 2015 29 July 201504 August 2015 06 August 201510 August 2015 12 August 2015

CTW Officer09 June 2015 11 June 201523 June 2015 25 June 201507 July 2015 09 July 201520 July 2015 22 July 201518 August 2015 20 August 2015

CTW SNCO02 June 2015 04 June 201529 June 2015 01 July 201514 July 2015 16 July 201528 July 2015 30 July 201511 August 2015 13 August 201525 August 2015 27 August 2015

Employment Support Programme Wksp04 June 2015 04 June 201525 June 2015 25 June 201509 July 2015 09 July 201530 July 2015 30 July 201506 August 2015 06 August 201527 August 2015 27 August 2015

FAR Officers07 July 2015 07 July 2015(Course location 1 RHA Lecture Theatre)

FAR Other Ranks23 June 2015 23 June 2015(Course location 1 RHA Lecture Theatre)

Housing09 June 2015 09 June 2015(Course location 1 RHA Lecture Theatre)23 July 2015 23 July 2015(Course location 1 RHA Lecture Theatre)

Insight to ManagementConsultancy18 June 2015 18 June 201515 July 2015 15 July 201520 August 2015 20 August 2015

Interview Techniques22 June 2015 22 June 201527 July 2015 27 July 201524 August 2015 24 August 2015

Networking16 June 2015 16 June 201530 June 2015 30 June 201528 July 2015 28 July 201525 August 2015 25 August 2015

Visit www.ctp.org.uk for further details

Employment fairsEvent Date Venue

Scotland 14 May Dewars Centre, Perth

South-west 18 June University of the West of England, Bristol

East of England 16 July Newmarket Racecourse

North-west/West Midlands 10 September Manchester Central Convention Complex

Courses and events

MBDA, a world leader in missiles and missile systems, is a multinational group with 10,000 employees working across France,the United Kingdom, Italy, Germany, Spain and the United States.

We are currently looking to broaden our existing talent base with a large range of opportunities for suitably qualified individualsbased from Bristol, Stevenage (Hertfordshire) and Lostock, within the following disciplines (though not limited to):

We offer excellent benefits including flexible working, paid overtime*, bonus schemes, a comprehensive pension scheme,discounted private healthcare, sporting activities, superb learning and development opportunities, and more...

Please note that in order to apply for MBDA UK opportunities you will need to be eligible for SC (Secret Level) UK SecurityClearance.

To view and apply for these or other opportunities, please visit our website: www.mbdacareers.co.uk

Join our LinkedIn Group “Engineering UK (Defence)” to follow future MBDA UK news and career opportunities.

* Subject to level of role.

System Design Engineers.Safety and Reliability Engineers.Project Manager.Supportability Engineer.Electromagnetic Designer.Principal Field Support and Training Instructor.Embedded Software Architect.Technical Author.Procurement Manager.Shock, Vibration and Climatic Test Engineer.In-Service Support Engineers.Electronic Equipment Lead.

Test Systems Architect.Environmental Engineers.Environmental Dynamics Technical Expert.Missile Design Architects.Supply Chain.Information Security Engineer.Information Assurance.Integration and System Validation Engineers.Sub-system Equipment Requirement Authority.PCB Layout Engineer.Servo Control Systems Designer.Electronics Engineers.

Actuator and Power Electronics Engineer.FPGA Design Engineer.PCB & Assembly Technologies Engineer.Stress Engineer.Production Project Manager.Materials Engineer.Calibration and Maintenance Team Leader.Indirect Procurement Category Manager.Production Engineering Manager.Mechanical Engineer.Mechanical Inspector.Quality Engineer.

s you will no doubt be aware, inSeptember 2011 the Ministry ofDefence informed just under2,000 members of the Army and

Royal Air Force that they were to be maderedundant. Later that same month, 1,000Royal Navy personnel were added to thisfigure, completing the first tranche of theArmed Forces Redundancy Programme. Thesecond tranche was announced early in2012, while, in June 2013, another 4,480Army personnel (the third tranche) were tobe made redundant in the next round ofcuts. The fourth and final set ofredundancies was announced by theDefence Secretary in January 2014, toconsist of a maximum of 1,505 personnel.The MoD has ensured that there is a robust

resettlement process and a generous tax‐free payment in place for all those who areselected for redundancy, to help make theirtransition to civilian life as smooth aspossible. The redundancy programme ispart of the government’s plan to cut thenumber of regulars from 102,000 to 82,000by 2018.

While many Service men and womenhave applied to be made redundant, manyothers have not, and therefore will beforced to accommodate an unplannedreturn to the civilian workforce. This articlefocuses on those Service personnel who didnot choose to be made redundant, and howthey can best use their 12 months’ notice toplan for the future.

Step 1: Look at what’s on offerAll Service personnel made involuntarilyredundant will receive a leavers’ pack givingspecific details about their individualresettlement packages. These packs include:● a three‐day transition workshop● access to a career consultant and job‐

finding service● time to retrain and information about

grants

● access to a wide range of accreditedvocational training courses andworkshops.

Step 2: Think positiveForces personnel are used to challenges andmaking the best of situations, and theseaptitudes will give you a clear advantage.Make full use of your skills and apply apositive mindset. Even though the jobmarket may seem squeezed, a return tocivilian life is abundant with opportunities.In the Forces, you will have acquired hugelybeneficial transferable skills such as:● adaptability● reliability● composure under pressure● team‐working● decision‐making and using initiative● thinking on your feet.Make a note of these skills (to remindyourself as well as others) and add to itother more specific trade skills that youhave, along with your experience of, forexample, working in a conflict zone orknowledge of different cultures.


62

Preparing forredundancy

CALCULATING THE BENEFITS• The MoD has stated that all those selected for

redundancy will get a full resettlementpackage, regardless of their length of service.

• It has also added an Armed Forces RedundancyCalculator (AFRC) to its website to help youforecast your redundancy and pension benefits.To find out more, visit www.mod-rc.co.uk

Preparing for redundancyA step-by-step guide

A

Step 3: Revisit your CVWhether you are planning to go straightinto a job or see redundancy as anopportunity to retrain, you will need toupdate your CV.● Look at your last CV (if you have one)

and give it a really good prune.● Be brief: give key points; use bullet lists

and timelines; and ensure you includethe transferable skills discussed in Step2. Then invite readers to contact you formore detailed information. This willgive you an opportunity to engage in apersuasive dialogue.

● Add the names and contact details oftwo or three referees, or add a couple oftestimonials right at the bottom of yourCV. Try to make these varied: one fromthe Forces, one from another facet ofyour life (perhaps you organise regularsocial events or are a long‐standingmember of a club). The more variedthey are, the more ‘rounded’ you willappear.

● Take advantage of the electronic ageand create your CV as a two‐page(maximum) PDF or Word file. This willallow you to send out literally hundredsof copies without having to leave yourdesk or pay for postage. It will also makeit easier to see who you’ve targeted forwork and who’s responded.

Step 4: Freshen up yourinterview techniqueGood appearance, a confident handshake,making eye contact, careful listening andconfident talking will all stand you in goodstead on the day. But there’s so much moreto an interview … You should prepare,prepare, prepare, and as a Forces personthat will come naturally to you. Do every bitof research and homework possible on theorganisation/college/business that hasinvited you to interview. Search the internetfor information, or even ring up theorganisation beforehand and ask if theyhave a brochure or pack giving details andhistory of the business. Let yourinterviewer(s) know you have done thisresearch by adding relevant detail to youranswers. (And remember to turn off yourmobile phone before the interview starts!)

Step 5: Look at your short-termoptionsConsider what’s available to you now.● Research employment agencies in your

area. What kinds of work do they offer?Does it interest you? Make contact, andask if they will put you on their books(your updated CV will be useful here).Temping is a great way to build inenough space to work on your long‐term plans.

● Try your hand at some freelance work.Do you have any skills that others might

find useful? Could you, say, do a spot ofgarden maintenance? Could you offeryour skills and knowledge in aconsultancy context? Do be aware,though, that you may need to undergo aCriminal Records Bureau (CRB) checkdepending what you choose to do. Visitwww.gov.uk to see which jobs requirethis.

● Become a volunteer. Choose anarea/cause that interests you, and see ifyour help is needed there. It won’t earnyou money in the short term, but someorganisations require both voluntaryand paid staff. Being on the ‘inside’ isthe best position.

Step 6: Plan for the long termThink about what you really want to do andbalance that against priorities in your life.● Are you in a position to retrain? If so,

get as much detail as possible aboutrelevant courses. You could study part‐time at a local college while earningpart‐time; you could take on a homestudy course while working full‐time; oryou could study full‐time.

● Is there a specific company you’d like towork for, or a specific area of work you’dlike to be involved in? Start to makecontacts now. Become known so that ifa vacancy arises you’re in theforeground.

● Do you want to build your own businessusing very specific or unique skills thatyou acquired in the Forces, e.g. afreelance trainer in, say, motivation inthe workplace (your ‘back story’ will beuseful here); a mechanic on specificforms of transport; or somethingcompletely different and unrelated toyour past experience? Patience will berequired, along with some knowledge of

administrative procedures such asorderly paperwork and accounting. Takeadvantage of, say, part‐time study,combined with part‐time earning, asyou build a business plan for yourfuture.

Step 7: Network, network,network!These days, networking couldn’t be easier.You will already have begun the process byengaging with Step 5. And Step 6 will helpyou to be even more specific.● Get yourself some business cards. An

online printing company will take youthrough the process step by step, and itdoesn’t cost a fortune. Include just theessential details: name, phone number,email address. That way, your cards canwork hard for you on every occasion andbe appropriate to hand out to anyone.

● See every contact as an opportunity.Temping may turn into long‐term work;freelancing may develop into a business;volunteering could turn into a paid job;the person running your study coursemay spot your potential and refer you totheir contact list.

● Join business networking groups in yourarea. These will be listed in localdirectories online. Rehearse your‘elevator pitch’ (a brief speech that youcan deliver in roughly 60 seconds givingthe salient points of your ‘back story’).Make it quirky and memorable, andinvite questions. Get noticed for beingyourself. Get people talking to you andabout you.

● Sign up for LinkedIn, Facebook, Twitterand any other social media. Yourmessage (that you are skilled in ‘X’areas, that you are a freelance ‘X’, thatyou are available to take on work, etc.)will spread quickly and easily the moreyou ‘share’ and link in with others. Younever know who might be looking.

● Get in touch with old contacts, too.Their circumstances may have changed,and they may know something youdon’t.

Step 8: Keep calm and stayfocusedHowever daunting your new challenges mayfeel, however unsettling things are for yourfamily, if you keep a cool head and startplanning now, it will pay enormousdividends. Information sharing is essential.Stay in touch with others in the Forces whowere made redundant with you. They, morethan anyone, will understand yourcircumstances and ‘journey’. Mostimportant, remember that you haveinvaluable skills and experience that areuseful in every walk of life. If you stay calm,focused, confident and positive, others willnotice you.


63

Preparing forredundancy

GET PAID TO LEARNDid you know, you can use your enhanced learningcredit (ELC) for up to ten years after leaving theForces to take courses at level 3 and above? Thismeans that you will receive funding provided yourtraining is offered by an approved/accreditedprovider. For further details and eligibilityrequirements, see our sister publicationCourses4Forces – see www.courses4forces.co.uk

EDIT YOUR INTERVIEWTECHNIQUEIn an interview, learn how to say just enough.• Stick to the point of the question, giving

relevant detail about yourself/your experience.• Ask for clarification if a question doesn’t seem

clear to you. (It’s a good technique to show youare thorough.)

• Ensure you have a question or two of your ownto ask the interviewers about thejob/organisation/course. This registers yourown interest and research.

SEAMLESS TRANSFER FROM REGULAR TO MARITIME RESERVES

THE JOURNEY DOES NOT HAVE TO END!

You could apply to transfer from Regular to Maritime Reserves by using PROJECT FIREFLY’s “Seamless Transfer Scheme”

For more information call 0239 262 8677 or e-mail: [email protected] FURTHER DETAILS CAN ALSO BE FOUND IN 2014DIN 01 – 130.

PROJECTFIREFLY

When responding to advertisements please mention Quest


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Leaving the Armed Forces can feel a bit like starting again

from scratch. But not when you join Priory Healthcare. We do

more than recognise your technical skills. We also value your

leadership, discipline, maturity and ability to excel as part of a

team. Why? Because these qualities are essential for our many

professional roles. We are now looking for:

• Nurses • Doctors • Healthcare AssistantsWhatever your choice, you will have a significant impact on the lives

of people in our care. This is an environment where your initiative

and energy will really matter, and where being the best is an

expectation rather than an aim. We can promise you exceptional

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teamwork and career prospects that fully match your ambitions.

Ready to discover more about joining the UK’s leading

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leave the Forces? Then visit our website today.

jobs.priorygroup.com/quest

The Forces have developed your skills. Make them count when you leave.


65

When responding to advertisements please mention Quest

HEAD OF ESTATES - ALDERSHOT OR MAIDSTONE

The South East Reserve Forces’ and Cadets’ Association will have a vacancy in June for a Head of Estates based either at its

responsibility for a variety of Reserve and Cadet properties in the South East.

They will be responsible to the Chief Executive for providing technical direction, advice and assistance on the implementation of all building, mechanical, electrical and civil engineering matters. This includes supervision and control of a small team of estates and administrative staff to ensure value for money management of the Association’s properties.

Applicants will ideally be members of the Royal Institute of

have experience of budgetary control and be computer literate.

Starting salary is £36,562. In addition, the Association operates a generous pension scheme, 25 or 30 days paid holiday (subject to eligibility) and provision of a company car. There is scope for

For a full job description and an application form, contact:Mr J Taylor, SE RFCA, Seely House, Shoe Lane, Aldershot, Hants. GU11 2HJ. Tel: 01252 357606. Email: [email protected]

Closing date for applications is Friday 29th May. Interviews are scheduled for 17th June.

If you are reading this, you are probably looking for new career opportunities and training.

At Skillnet, we know that if you have trained and worked in the Armed Forces, you will be:

Experienced in working under pressureExperienced in working to tight deadlinesUsed to getting things right first timeOrganised and used to working in a structured way

If, in addition, you have technical and engineering skills relating to motor vehicles you will become an ideal candidate for the clients we have in the Automotive and Transport & Logistics industries.

For nearly twenty years Skillnet have been working with clients who invest in training and developing their workforces. We have a built a full nationwide network of contacts and know from experience that there are skills shortages in many areas of these industries. By matching your skills, experience and interests to the employers we work with, we know we can find the ideal opportunity for you to set you on your new career path.

If you are interested in finding out more or would like to hear about the exciting positions we are currently working on, please call a member of the Skillnet Personnel team.

01923 216175 or e-mail us at [email protected]

Do you have motor vehicle experience?

Quest May 2015

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Transcript of Quest May 2015