Quarterly and Monthly Transport Indicators – September 2016 · Agenda item no. 11.3 Open Session...

Board Meeting| 25 October 2016 Agenda item no. 11.3

Open Session

Quarterly and Monthly Transport Indicators – September 2016 Recommendation That the Board: i. Receives this report.

Executive summary The attached quarterly and monthly indicators reports provide an overview of AT’s performance against its Statement of Intent (SOI) performance measures for September 2016. They also provide supplementary information on AT’s public transport, road operations and maintenance, and customer response activities. The monthly report:

• presents AT-focussed performance statistics, and

• signals whether the organisation is currently on target to meet its year end performance measures. The quarterly report provides:

• wider information on non-AT factors that impact on the transport system, and

• a more in-depth analysis of AT performance results, and year-end targets. This monthly indicators report includes a range of improvements:

• travel speeds (2.3.1), delay (2.3.2) and reliability (2.3.3) are now reported for the interpeak and afternoon peak periods, and cover both the arterial and motorway networks

• congestion maps have been added for the interpeak (2.3.5) and afternoon peak (2.3.6) periods

• an arterial route productivity figure (2.3.8) that now includes bus passengers has been added. The previous figure, that applies a private vehicle occupancy rate to buses, has been retained as this is consistent with the way that the relevant SOI target is calculated.


Open Session

SOI summary

Prioritise rapid, high frequency public transport

Three SOI measures – one on target to meet performance measure and two not on target to meet performance measures

Transform and elevate customer focus and experience

Eight SOI measures – one on target to exceed performance measure, five on target to meet performance measures, one not on target to meet performance measure and one reported annually with no update this month

Build network optimisation and resilience Eighteen SOI measures – five on target to exceed performance measures, five on target to meet performance measures, five not on target to meet performance measures and three reported annually with no update this month

Ensure a sustainable funding model One SOI measure – on target to meet performance measure

Develop creative, adaptive, innovative implementation

Four SOI measures – one on target to meet performance measure and three annually with no updates this month

Please note that solid black bullet points below illustrate information relating to an SOI target. Other related measures are also provided for the Board’s information. These are shown using white bullet points.

Prioritise rapid, high frequency public transport SOI summary

Three SOI measures – one on target to meet performance measure and two not on target to meet performance measures

• Auckland public transport patronage totalled 83,742,637 passenger boardings for the 12 months to September 2016, an increase of +0.3% on the 12 months to August 2016 and an increase of 3,299,214 (+4.1%) on the 12 months to September 2015. September 2016 monthly patronage was 7,220,944, an increase of 235,793 boardings or +3.4% on September 2015, normalised to ~ +3.4% once adjustments are made to take into account special event patronage and the number of business and weekend days in the month.


Open Session • Rapid and Frequent services totalled 31,658,342 passenger boardings for the 12 months to September 2016, an increase of +0.4% on the 12

months to August 2016. Rapid and Frequent services patronage for September 2016 was 2,842,260, an increase of 194,573 boardings or +7.3% on September 2015.

• Train services totalled 17,386,685 passenger boardings for the 12 months to September 2016, an increase of +1.1% on the 12 months to August 2016 and +18.8% on the 12 months to September 2015. Patronage for September 2016 was 1,550,925, an increase of 188,602 boardings or +13.8% on September 2015, normalised to ~ +13.8%.

o Bus services totalled 60,393,967 passenger boardings for the 12 months to September 2016, no change on the 12 months to August 2016 and an increase of +0.4% on the 12 months to September 2015. Bus services patronage for September 2016 was 5,238,495, an increase of 20,176 boardings or +0.4% on September 2015, normalised to ~ 0.4%.

o Ferry services totalled 5,962,049 passenger boardings for the 12 months to September 2016, an increase of +0.5% on the 12 months to August 2016 and +6.0% on the 12 months to September 2015. Ferry services patronage for September 2016 was 431,524, an increase of 27,015 boardings or +6.7% on September 2015, normalised to ~ +6.7%.

o The proportion of all public transport boardings utilising AT HOP was 84.3% in September 2016 (Bus 88.1%, Rail 84.5%, Ferry 37.5%); up from 84.1% in August 2016.

Transform and elevate customer focus and experience SOI summary

Eight SOI measures – one on target to exceed performance measure, five on target to meet performance measures, one not on target to meet performance measure and one reported annually with no update this month

• Public transport weighted average punctuality for September 2016 was 95.4, while the year to date figure was 95.5%.

• 88% of customer service requests relating to roads and footpaths received a response within AT’s specified timeframes.1

• There were 533 deaths and serious injuries on the local road network in the 12 months to June 2016.

• Customer satisfaction survey results are as follows:

1 Please note this result does not yet include all customer service requests received by AT. Additional information will be available once AT’s CRM is upgraded to provide the required details for all requests received.


Open Session

o 84% of passengers were satisfied with their public transport service (Bus 83%, Rail 87%, Ferry 89%). o 67% of residents were satisfied with the quality of roads in Auckland, with 66% satisfied with the quality of footpaths, and 67% satisfied

with road safety in the Auckland region.

Build network optimisation and resilience SOI summary

Eighteen SOI measures – five on target to exceed performance measures, five on target to meet performance measures, five not on target to meet performance measures and three reported annually with no update this month

• Arterial road peak productivity averaged 57.7% in September 2016, while the 12 month rolling average was 59.0%.

• For the 12 months to September 2016, baseline travel times were maintained on eight of the ten key freight routes monitored under AT’s SOI. During the month of September 2016, baseline travel times were maintained on three of the ten routes.

• 15.6kms of the local road network was resurfaced / rehabilitated during September 2016, compared to the forecast of 20kms for the month.

• A total of 1.1km of cycleway have been added to the regional cycle network for the year to date.

• The annual number of cycling trips in designated areas (all day) was 119,142 for September 2016 across the fourteen key sites monitored by AT.

• A total of 122,697 cycle trips were recorded in the Auckland city centre for September 2016 across thirteen key sites monitored by AT. o In September 2016, 75% of the network was operating efficiently and 25% of the arterial network was congested in the AM peak; compared

with 23% in September 2015.


Open Session

Ensure a sustainable funding model SOI summary

One SOI measure – on target to meet performance measure

• The PT farebox recovery ratio was 49.0% in September 2016, compared with 47.9% in September 2015.

Develop creative, adaptive, innovative implementation SOI summary

Four SOI measures – one on target to meet performance measure and three annually with no updates this month

• Average on-street parking occupancy in the three central city parking precincts (Shortland/High Streets, Karangahape road and Wynyard Quarter) during the peak four hours in was 88.6% for the rolling 12 months to September 2016, compared with 87.6% for the rolling 12 months to September 2015.


Open Session

Attachment Attachment Number Description 1 Auckland Transport Quarterly Indicators Report 2015/16 – September 2016 2 Auckland Transport Monthly Indicators Report 2015/16 – September 2016

Document ownership Submitted by Christine Perrins

Manager, Strategic Transport Planning

Recommended by Peter Clark Chief Strategy Officer

Approved for submission David Warburton Chief Executive

Auckland Transport Quarterly Indicators Report 2015/16September 2016

Attachment 1

Table of Contents

1. Executive summary2. External indicators3. Performance by Strategic Theme

3.1 Prioritise rapid, high frequency public transport

3.2 Transform and elevate customer focus and experience

3.3 Build network optimisation and resilience

3.4 Ensure a sustainable funding model

3.5 Develop creative, adaptive, innovative implementation

Executive summary

SOI performance summary

34 SOI measures

• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)

• Data not available

Table of Contents

1. Executive summary2. External indicators3. Performance by Strategic Theme






2. External indicators

The ANZ Truckometer uses NZTA traffic data as an indicator of national economic activity. The index eased 1.4% in the month of September (seasonally adjusted), after a 6.8% rise in August. Because of a fall in July it is up only 0.1% in the September quarter but has been undershooting GDP growth this year, so at this stage we are not reading too much into the fact it has flattened out.

Source: ANZ Truckometer

2.4 State Highway average daily traffic volumes

Compared to July 2015, average daily traffic volumes in July 2016 were up 2% on SH1 at Drury, up 3% on SH1 at Tip Top Corner, up 1% on the Auckland Harbour Bridge and up 9% on SH1 between Orewa and Puhoi.

Source: NZTA Data

2.3 Auckland fuel sales

Total fuel sales for the year to August 2016 were 7.9% higher than August 2015.

Petrol sales in August 2016 were 4.7% higher and diesel sales were 14.1% higher than August 2015.

Source: Auckland Council fuel tax returns

2.1 ANZ Truckometer 2.2 Monthly fuel prices

In August 2016 petrol prices have decreased by 1.7% and diesel prices have decreased by 0.6% compared to July 2016.

Source: Ministry of Business, Employment and Innovation

70

90

110

130

150

170

190

210

230

Jul-06Feb-07Sep-07Apr-08N

ov-08Jun-09Jan-10Aug-10M

ar-11O

ct-11M

ay-12D

ec-12Jul-13Feb-14Sep-14Apr-15N

ov-15Jun-16Jan-17

Cen

ts p

er li

tre

Diesel Petrol 91

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M

ay-15Jun-15Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M

ay-16Jun-16Jul-16Aug-16

Aver

age

daily

traf

fic v

olum

es

SH1 Orewa-Puhoi Auckland Harbour Bridge

SH1 'Tip Top Corner' SH1 Drury

$39,000

$41,000

$43,000

$45,000

$47,000

$49,000

$51,000

$53,000

$55,000

$57,000

850

950

1050

1150

1250

1350

1450

Jul-04

Jun-05

May-06

Apr-07

Mar-08

Feb-09

Jan-10

Dec-10

Nov-11

Oct-12

Sep-13

Aug-14

Jul-15

Jun-16

GD

P $m

Truc

kom

eter

cou

nts

ANZ Heavy Traffic Index (LHS) Jan 04=1000GDP $m (RHS)

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

Jul-08D

ec-08M

ay-09O

ct-09M

ar-10Aug-10Jan-11Jun-11N

ov-11Apr-12Sep-12Feb-13Jul-13D

ec-13M

ay-14O

ct-14M

ar-15Aug-15Jan-16Jun-16

Litre

s (m

illion

s)

Petrol Diesel Total

Years

2. External indicators

Auckland employment in the June 2016 quarter totalled 842,800, up 6.5% on June 2015. Unemployment totalled 41,500 in the June 2016 quarter, down 21.7% from June 2015, and down 28.0% from March 2016.

Source: Statistics NZ Quarterly Labour Force Survey

2.7 Auckland dwelling consents issued 2.6 Auckland labour force

970 consents were issued in August 2016, up 30.9% on August 2015. The 12 month rolling total to August 2016 was 14.3% higher than the August 2015 figure.

Source: Statistics NZ 20

30

40

50

60

70

80

90

100

0

200

400

600

800

1000

1200

Jul-04

Jun-05

May-06

Apr-07

Mar-08

Feb-09

Jan-10

Dec-10

Nov-11

Oct-12

Sep-13

Aug-14

Jul-15

Jun-16

% o

f lab

our f

orce

em

ploy

ed

Num

ber o

f peo

ple

Employed Unemployed % of Labour Force Employed

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

-

200

400

600

800

1,000

1,200

Jul-09N

ov-09M

ar-10Jul-10N

ov-10M

ar-11Jul-11N

ov-11M

ar-12Jul-12N

ov-12M

ar-13Jul-13N

ov-13M

ar-14Jul-14N

ov-14M

ar-15Jul-15N

ov-15M

ar-16

12 m

onth

rollin

g to

tal

Num

ber o

f con

sent

s

Monthly (LHS) 12 Month Rolling total (RHS)

2. External Indicators

2.8 Auckland Airport passenger movements 2.9 Auckland car registrations

A total of 17.5 million passenger movements were recorded through Auckland airport in the year to August 2016, an increase of 10.3% on the year to August 2015.

In the month of August 2016, international passenger numbers were up 9.7% and domestic passengers up 8.8% compared to August 2015.

Source: AIAL monthly traffic report

This graph shows the number of cars first registered to an Auckland postal code.

There were 10,291 Auckland car registrations in September 2016, 3.0% less than August 2015. Car registrations outside of Auckland increased 13.9% over this time period.

Source: NZTA Vehicle registration Centre

0

2

4

6

8

10

12

Aug-08N

ov-08Feb-09M

ay-09Aug-09N

ov-09Feb-10M

ay-10Aug-10N

ov-10Feb-11M

ay-11Aug-11N

ov-11Feb-12M

ay-12Aug-12N

ov-12Feb-13M

ay-13Aug-13N

ov-13Feb-14M

ay-14Aug-14N

ov-14Feb-15M

ay-15Aug-15N

ov-15Feb-16M

ay-16Aug-16

Pass

enge

r mov

emen

ts (m

illion

s)12

mon

th ro

lling

tota

l

International Domestic

-

2,000

4,000

6,000

8,000

10,000

12,000

Jul-02Jan-03Jul-03Jan-04Jul-04Jan-05Jul-05Jan-06Jul-06Jan-07Jul-07Jan-08Jul-08Jan-09Jul-09Jan-10Jul-10Jan-11Jul-11Jan-12Jul-12Jan-13Jul-13Jan-14Jul-14Jan-15Jul-15Jan-16Jul-16

Auck

land

Car

Reg

istra

tions

Auckland Car Registrations

12 month rolling average (Auckland)

1. Executive Summary2. External Indicators3. Performance by Strategic Theme






1 Prioritise rapid, high frequency public transport

Summary

Total rail boardings has tracked slightly below the amount required to meet the first quarter performance measure.19.5 million

Quarter 1

SOI 2016/17 Year End Target

88.97 million

Increase at faster rate than total boardings

Measure Commentary

Patronage growth has tracked slightly below the amount required to meet the first quarter performance measure.

RTN + FTN boardings are growing faster than total boardings.

Quarter 4

Quarter 3

Quarter 2Strategic theme


Measure

Total public transport boardings

Boardings on rapid or frequent network (rail, busway, FTN bus)

Total rail boardings (millions)


Total public transport boardings are slightly below the amount required to meet the year end SOI target. YTD partonage needed to meet the SOI target is 22.7 million, actual patronage is 21.8 million - a varience of -3.7%.

12 months to July 2016 = 82,871,19612 months to August 2016 = 83,506,78012 months to September 2016 = 83,742,637

Boardings on rapid and frequent services

The 8.5% growth in RTN + FTN boardings exceeds the 4.1% growth in total boardings.



3 SOI measures

2 Transform and elevate customer focus and experience

Summary

Percentage of customer service requests relating to roads and footpaths which receive a response

within specified time frames 85%

Target exceeded (12 month rolling average = 88%, SOI target of 85%). Please note that this result does not yet include all customer service requests.

The 12 month rolling total to June 2016 is 533, which is on the target trajectory of 533.5.

Satisfaction with road safety in Auckland (67%) is down 2 percentage points compared with the September 2015 result (69%).

Local road deaths and serious injuries per 100million vehicle kilometres travelled.

Measure SOI 2016/17 Year End Target

84%Percentage of public transport passengers satisfied with their public transport service

Percentage of residents satisfied with the quality of roads in the Auckland region

Percentage of residents satisfied with road safety in the Auckland region

Percentage of residents satisfied with the quality of footpaths in the Auckland region

Transform and elevate customer

focus and experience

Measure Commentary

Overall satisfaction with public transport services (84%) is consistent with the September 2015 result (84%).

70%

65%

60-65%

Reduce by atleast 9

5

Public transport weighted average punctuality was 95.4%.

No September quarter result.

Quarter 1

Satisfaction with the quality of footpaths in Auckland (63%) is down 1 percentage point compared with the September 2015 result (64%).

Strategic theme

Target not metChange from the previous financial year in the

number of fatalities and serious injury crashes on the local road network, expressed as a number

PT punctuality (weighted average across all modes) 93%

Satisfaction with the quality of roads in Auckland (67%) is down 2 percentage points compared with the September 2015 result (69%).

Quarter 2

Quarter 3

Quarter 4


8 SOI measures


3 Build network optimisation and resilience

Summary

Annual cycle movements in the Auckland city centre

YDT completion: 364,042 which is slightly below trajectory to meet SOI target.1,847,000

Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all

urban and rural roads Rural 92%

The 12 month rolling total to September 2016 (358,048) is ahead of the trajectory to meet SOI target.

Percentage of footpaths in acceptable condition (as defined by AT's AMP) 99%

Quarter 2


55% of the ideal achieved

16.4 km

Strategic theme Measure

8%


Travel times on key freight routes

Measure Commentary

The 12 month rolling average to September 2016 is 59.0%, which is above the SOI target.

1.2 million

Urban 82%

YTD completion: 1.1km which is below the trajectory to achieve the target.

Baseline travel times have been maintained on eight of the ten key freight routes monitored under Auckland Transport's SOI.

Percentage of the sealed local road network that is resurfaced

Arterial road productivity

New cycleways added to regional cycle network

Annual number of cycling trips in designated areas in Auckland (all day)



Behind trajectory to meet Target. The extremely wet September has delayed the start of our chipsealing for the year.

Build network optimisation and

resilience

Quarter 1

Quarter 4

Quarter 3

SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W

Wairau WWairau E

Maintain baseline

travel times for the 85th

percentile

18 SOI measures

4 Ensure a sustainable funding model

Summary

Quarter 1

Quarter 2


47-50%Ensure a

sustainable funding model

PT farebox recovery

Quarter 3

Quarter 4

PT farebox recovery

Results for individual modes are as follows: Ferry 78.0% Bus 49.2% Rail 38.5%

Measure Commentary

Total public transport farebox recovery in September 2016 was 49.0%.

Strategic theme Measure



1 SOI measure

5 Develop creative , adaptive, innovative implementation

summary

Active and sustainable transport mode share at schools where the Travelwise programme is

implemented

Active and sustainable transport mode share for morning peak commuters where the Commute

programme is implemented


No September quarter result.40%

40%

70% - 90%

Quarter 3


Quarter 4Measure

Parking occupancy rates (peak 4-hour, on street)

Number of car trips avoided through travel planning initiatives

Develop creative, adaptive, innovative

implementation

18,400

Strategic theme Quarter2

Quarter 1

SOI 2016/17 Year End Target Measure Commentary

September 12 month rolling average: 88.6%.

• On target to exceed performance measure (more than 2.5% above target)• On target to met performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)


4 SOI measures

Auckland Transport Monthly Indicators Report 2016/17September 2016

Attachment 2

Table of Contents

1. Summary of indicators1.1 SOI performance measures

1.2 DIA mandatory performance measures

1.3 AT Metro patronage breakdown

2. Key monthly indicators by Strategic Theme2.1 Prioritise rapid, high frequency public transport





3. DIA mandatory measures4. AT monthly activity report

4.1 Public transport

4.2 Road operations and maintenance

4.3 Customer response

1 SOI performance measures

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

v

v

Maintain baseline

travel times for the 85th percentile

Percentage of residents satisfied with the quality of footpaths in the Auckland region

Current Performance

12 month rolling total: 83.7m

8.5% growth in RTN + FTN boardings exceeds 4.1% growth in total boardings.

September result: 84%





Increase at faster rate than total boardings

84%

70%

55% of the ideal achieved

YTD completion:364,042

65%

60-65%

12 month rolling total: 17.4m


Strategic theme




resilience


Boardings on rapid or frequent network (rail, busway, FTN bus)

88.97 million

Reference Page

Page 12

Page 12

Page 14

Page 15

Page 15

Page 15

Page 16

Page 20

Page 13

1.2 million

Total rail boardings (millions) 19.5 million

Measure

Percentage of public transport passengers satisfied with their public transport service

Percentage of residents satisfied with the quality of roads in the Auckland region

Percentage of residents satisfied with road safety in the Auckland region

PT punctuality (weighted average across all modes)

Arterial road productivity

93%

16.4 km Page 24

Annual cycle movements in the Auckland city centre 1,847,000

YTD average: 95.5%

12 month rolling average: 59.0%

New cycleways added to regional cycle network

Annual number of cycling trips in designated areas in Auckland (all day)

Travel times on key freight routes

SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W

Wairau WWairau E

YTD completion:1.1km

YTD completion:358,048

12 month rolling average travel times:

SEART E - 11minsSEART W - 10minsHarris E - 11minsHarris W - 10minsGSR N - 12minsGSR S - 11minsKaka E - 8minsKaka W - 7mins

Wairau W - 8minsWairau E - 9mins

Page 24

Page 21-23

Page 24



c

c

1.1 SOI performance measures

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrategic theme Current Performance

September result: 49.0%

September 12 month rolling average: 88.6%

Note: Two targets are not measures until the end of the financial year: Active and sustainable transport mode share at schools where the Travelwise programme is implemented Active and sustainable transport mode share for morning peak commuters where the Commute programme is implementedLocal road deaths and serious injuries per 100million vehicle kilometres travelled.

Page 26

47-50%

N/A


Develop creative, adaptive, innovative

implementation

Measure

PT farebox recoveryEnsure a sustainable funding model

18,400Number of car trips avoided through travel planning initiatives

70% - 90%

Reference Page

Page 25

Page 26Parking occupancy rates (peak 4-hour, on street)



c

2 Department of Internal Affairs (DIA) mandatory performance measures1

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

v

1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '

Page 28

Page 28

MeasureStrategic theme SOI 2016/17 Year End Target Reference Slide

85%

Current Performance

Change from the previous financial year in the number of fatalities and serious injury

crashes on the local road network, expressed as a number.

Reduce by at least 9

(End of year target: 528)

12 month rolling total to June 2016: 533



Page 28

N/A

Percentage of customer service requests relating to roads and footpaths which receive

a response within specified time frames

12 month rolling average: 88%

Page 28

Page 29Percentage of the sealed local road network that is resurfaced

Percentage of footpaths in acceptable condition (as defined by AT's AMP)

N/A

8%

Page 29


resilience

Urban 82%

99%

Rural 92%

Road maintenance standards (ride quality) as measured by smooth travel exposure (STE)

for all urban and rural roads

Behind trajectory to meet Target.

N/A



c

3 AT Metro patronage breakdown


-

10

20

30

40

50

60

70

80

90

Jul 2010Aug 2010Sep 2010O

ct 2010N

ov 2010D

ec 2010Jan 2011Feb 2011M

ar 2011Apr 2011M

ay 2011Jun 2011Jul 2011Aug 2011Sep 2011O

ct 2011N

ov 2011D

ec 2011Jan 2012Feb 2012M

ar 2012Apr 2012M


ct 2012N

ov 2012D

ec 2012Jan 2013Feb 2013M

ar 2013Apr 2013M


ct 2013N

ov 2013D

ec 2013Jan 2014Feb 2014M

ar 2014Apr 2014M


ct 2014N

ov 2014D

ec 2014Jan 2015Feb 2015M

ar 2015Apr 2015M


ct 2015N

ov 2015D

ec 2015Jan 2016Feb 2016M

ar 2016Apr 2016M


ct 2016N

ov 2016D

ec 2016Jan 2017Feb 2017M

ar 2017Apr 2017M

ay 2017Jun 2017

Mill

ions

1.3.1 Total patronage (12 month rolling total)

Bus Rail Ferry


0

10

20

30

40

50

60

70


ct 2010N

ov 2010D

ec 2010Jan 2011Feb 2011M

ar 2011Apr 2011M


ct 2011N

ov 2011D

ec 2011Jan 2012Feb 2012M

ar 2012Apr 2012M


ct 2012N

ov 2012D

ec 2012Jan 2013Feb 2013M

ar 2013Apr 2013M


ct 2013N

ov 2013D

ec 2013Jan 2014Feb 2014M

ar 2014Apr 2014M


ct 2014N

ov 2014D

ec 2014Jan 2015Feb 2015M

ar 2015Apr 2015M


ct 2015N

ov 2015D

ec 2015Jan 2016Feb 2016M

ar 2016Apr 2016M


ct 2016N

ov 2016D

ec 2016Jan 2017Feb 2017M

ar 2017Apr 2017M

ay 2017Jun 2017

Mill

ions

1.3.2 Bus patronage (12 month rolling total)

Bus total (service layer details not available pre June 15) Bus - connector, local, targeted Bus - FTN Bus - RTN


0

2

4

6

8

10

12

14

16

18

20


ct 2010N

ov 2010D

ec 2010Jan 2011Feb 2011M

ar 2011Apr 2011M


ct 2011N

ov 2011D

ec 2011Jan 2012Feb 2012M

ar 2012Apr 2012M


ct 2012N

ov 2012D

ec 2012Jan 2013Feb 2013M

ar 2013Apr 2013M


ct 2013N

ov 2013D

ec 2013Jan 2014Feb 2014M

ar 2014Apr 2014M


ct 2014N

ov 2014D

ec 2014Jan 2015Feb 2015M

ar 2015Apr 2015M


ct 2015N

ov 2015D

ec 2015Jan 2016Feb 2016M

ar 2016Apr 2016M


ct 2016N

ov 2016D

ec 2016Jan 2017Feb 2017M

ar 2017Apr 2017M

ay 2017Jun 2017

Mill

ions

1.3.3 Rail patronage (12 month rolling total)

Rail


0

1

2

3

4

5

6

7


ct 2010N

ov 2010D

ec 2010Jan 2011Feb 2011M

ar 2011Apr 2011M


ct 2011N

ov 2011D

ec 2011Jan 2012Feb 2012M

ar 2012Apr 2012M


ct 2012N

ov 2012D

ec 2012Jan 2013Feb 2013M

ar 2013Apr 2013M


ct 2013N

ov 2013D

ec 2013Jan 2014Feb 2014M

ar 2014Apr 2014M


ct 2014N

ov 2014D

ec 2014Jan 2015Feb 2015M

ar 2015Apr 2015M


ct 2015N

ov 2015D

ec 2015Jan 2016Feb 2016M

ar 2016Apr 2016M


ct 2016N

ov 2016D

ec 2016Jan 2017Feb 2017M

ar 2017Apr 2017M

ay 2017Jun 2017

Mill

ions

1.3.4 Ferry patronage (12 month rolling total)

Ferry - exempt services Ferry - contract services

Table of Contents














PT patronage totalled 83,742,637 passenger boardings for the 12 months to September 2016, an increase of 0.3% on the 12 months to August 2016 and an increase of 4.1% on the 12 months to September 2015.

2.1.1 Total public transport boardings (millions)

September monthly patronage was 7,220,944 an increase of 3.4% (235,793 boardings) on September 2015, normalised to an increase of ~+3.4% once adjustments are made to take into account special events and the number of business and weekend days in the month.

2.1.2 Monthly public transport boardings (millions)

AT has an SOI target of increasing RTN and FTN boardings at a faster rate than total boardings.

This figure shows the 12 month rolling total of patronage for each PT service layer. Rates of growth are based on the 12 month rolling total to September 2016 compared to the 12 month rolling total to September 2015.

RTN + FTN patronage increased by 8.5% for the 12 months to September 2016, a faster rate than total patronage which increased by 4.1%.

2.1.3 Boardings on rapid or frequent network

50

55

60

65

70

75

80

85

90

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

20

15/1

6

Jul-1

6

Au

g-16

Sep-1

6

Oct-1

6

No

v-16

Dec-1

6

Jan-17

Feb-1

7

Mar-17

Ap

r-17

May-17

Jun

-17

Mill

ion

s

SOI Actual annual boardings

Monthly trajectory to meet SOI Target 12 month rolling total

4.1%

8.5%

-2.0%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

-

10

20

30

40

50

60

70

80

90

100

Jun

-15

Au

g-15

Oct-1

5

Dec-1

5

Feb-1

6

Ap

r-16

Jun

-16

Au

g-16

Oct-1

6

Dec-1

6

Feb-1

7

Ap

r-17

Jun

-17

Gro

wth

rat

es

(fro

m 2

01

5/1

6 r

esu

lts)

Bo

ard

ings

(m

illio

ns)

Ferry - connected, local, targeted Bus - connector, local, targeted

Bus - FTN Bus - RTN

Rail - RTN Total boardings growth rate

RTN + FTN growth rate

- 1 2 3 4 5 6 7 8 9

10

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

Jan-17

Feb-17

Mar-17

Apr-17

May-17

Jun-17

Mill

ions

Previous year result (2015/16)Monthly patronage to meet SOI targetActual result


Rail patronage totalled 17,386,685 passenger boardings for the 12 months to September 2016, an increase of 1.1% on the 12 months to August 2016 and 18.8% on the 12 months to September 2015.

2.1.4 Rail boardings (12 month rolling total) 2.1.5 Bus boardings (12 month rolling total)

Ferry patronage totalled 5,962,049 passenger boardings for the 12 months to September 2016, an increase of 0.5% on the 12 months to August 2016 and 6.0% on the 12 months to September 2015.

2.1.6 Ferry boardings (12 month rolling total)

Total bus patronage totalled 60,393,967 passenger boardings for the 12 months to September 2016, no change on the 12 months to August 2016 and 0.4% on the 12 months to September 2015.50

52

54

56

58

60

62

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

20

15/1

6

Jul-1

6

Au

g-16

Sep-1

6

Oct-1

6

No

v-16

Dec-1

6

Jan-17

Feb-1

7

Mar-17

Ap

r-17

May-17

Jun

-17

Mill

ion

s

Actual Annual Boardings 12 Month Rolling Total

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

20

15/1

6

Jul-1

6

Au

g-16

Sep-1

6

Oct-1

6

No

v-16

Dec-1

6

Jan-17

Feb-1

7

Mar-17

Ap

r-17

May-17

Jun

-17

Mill

ion

s

Actual Annual Boardings 12 Month Rolling Total

-

5

10

15

20

25

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

20

15/1

6

Jul-1

6

Au

g-16

Sep-1

6

Oct-1

6

No

v-16

Dec-1

6

Jan-17

Feb-1

7

Mar-17

Ap

r-17

May-17

Jun

-17

Mill

ion

s

SOI Actual annual boardings

Monthly trajectory to meet SOI Target 12 month rolling total


2.2.2 Percentage of passengers satisfied with their train service

Overall satisfaction with public transport services (84%) is consistant with the June 2016 result (84%).

Satisfaction is the same compared to the September 2015 result.

Satisfaction with bus services (83%) is consistant with the June 2016 result (83%).


2.2.3 Percentage of passengers satisfied with their bus service

2.2.1 Percentage of public transport passengers satisfied with their public transport service

2.2.4 Percentage of passengers satisfied with their ferry service

Satisfaction with train services (87%) is up 1% compared with the June 2016 result (86%).

Satisfaction is up 4% compared to the September 2015 result.

Satisfaction with ferry services (89%) is consistant with the June 2016 result (89%).


40%

50%

60%

70%

80%

90%

100%

Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Train Service

40%

50%

60%

70%

80%

90%

100%

Sep15

Dec15

Mar16

Jun16

Sep16

Dec16

Mar17

Jun17

Satis

fact

ion

%

Bus Service

40%

50%

60%

70%

80%

90%

100%Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Ferry Service

40%

50%

60%

70%

80%

90%

100%

Sep-14

Dec-14

Mar-15

Jun-15

Sep-15

Dec-15

Mar-16

Jun-16

Satis

fact

ion

%

Overall PT ServiceSOI target (84%)


Satisfaction with the quality of footpaths in Auckland (63%) is down 2% compared with the June 2016 result (65%).

Satisfaction is down 1% compared to the September 2015 result.

Satisfaction with road safety in Auckland (67%) is down 3% compared with the June 2016 result (70%).

Satisfaction is down 2% compared to the June 2015 result.

2.2.6 Percentage of residents satisfied with the quality of footpaths in the Auckland region

2.2.7 Percentage of residents satisfied with the surface of all sealed roads in Auckland region

2.2.8 Percentage of residents satisfied with road safety in the Auckland region

Satisfaction with the quality of roads in Auckland (67%) is down 2% compared with the June 2016 result (69%).

Satisfaction is down 2% compared to the September 2015 result.

2.2.5 Percentage of residents satisfied with the quality of roads in the Auckland region

Satisfaction with the surface of all sealed roads in Auckland (67%) is down 3% compared with the June 2016 result (70%).

Satisfaction is down 2% comapred to the June 2015 result.

40%

50%

60%

70%

80%

90%

100%

Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Quality of roads in the Auckland region

SOI target (70%)

40%

50%

60%

70%

80%

90%

100%

Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Quality of footpaths in the Auckland region

SOI Target (65%)

40%

50%

60%

70%

80%

90%

100%

Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Surface of all sealed roads in the Auckland region

40%

50%

60%

70%

80%

90%

100%Sep-15

Dec-15

Mar-16

Jun-16

Sep-16

Dec-16

Mar-17

Jun-17

Satis

fact

ion

%

Overall road safety in the Auckland regionSOI Target (Within 60-65% range)


2.2.12 Ferry services punctuality

2.2.10 Rail services punctuality

Bus service punctuality in September 2016 was 94.6%, compared to 93.2% in the 12 months to September 2016.

Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.

Punctuality statistics for bus services are based on the number of sighted scheduled bus journeys during the month.

2.2.9 PT punctuality (weighted average across all modes)

Target met (YTD average in Setpember 2016 = 95.5%, SOI target of 93%).

PT weighted average punctuality in the month of September 2016 was 95.4%.


Rail service punctuality in September 2016 was 98.6%, compared to 98.5% in the 12 months to September 2016.


Please note that prior to January 2015 rail punctuality was measured differently to bus and ferry services (based on arrival at destination rather than departure from origin). This old measure is reported in figure 4.1.6.

Ferry service punctuality in September 2016 was 97.4%, compared to 97.6% in the 12 months to September 2016.


2.2.11 Bus services punctuality

80%82%84%86%88%90%92%94%96%98%

100%

Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Rail Punctuality Actual 12 Month Rolling Average

80%82%84%86%88%90%92%94%96%98%

100%

Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Bus Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Ferry Punctuality Actual 12 Month Rolling Average

80%82%84%86%88%90%92%94%96%98%

100%

Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

YTD AverageWeighted Average Punctuality ActualSOI Target (93%)


This graph shows morning peak, inter-peak and afternoon peak travel times for the 15th percentile, typical (median) and 85th percentile* trips on the arterial and motorway networks, relative to free flow conditions. During the Septmber 2016 morning peak, 15th percentile delay was 20%, typical delay was 64% while the 85th percentile delay was 166%. If an arterial trip took 10 minutes during free flow, a motorist would therefore need to allow 27 minutes to be 85% sure of arriving on time during the morning peak. *15% of trips will take less than the 15th percentile travel time, while 85% of all trips will take less than the 85th percentile time.

This graph shows median travel speed across the arterial and motorway networks during the morning peak, interpeak and afternoon peak periods.

The average free flow speed of 54.2 kilometers per hour has also been provided as a comparator.

During September 2016, the median travel speed during the morning peak was 41.9 kilometers per hour.

This graph shows the difference between the typical (median) travel time and the 85th percentile* travel time, on the arterial and motorway networks network, for the morning peak, interpeak and afternoon peak. This is a measure of reliability. During the September 2016 peak, the 85th percentile was 156% of the typical travel time. If a typical morning peak journey took 20 minutes, a motorist would therefore need to allow 31.2 minutes to be 85% certain of arriving on time.

*85% of all trips will take less than the 85th percentile time.

2.3.2 Delay: additional travel time needed to free flow conditions

2.3.3 Morning peak reliability: additional travel time buffer needed relative to typical peak travel time

2.3.1 Median travel speed across arterial and motorway network


2.3.4 Congestion map AM Peak

This map shows the typical level of service across the arterial and motorway networks during the AM peak hour (7.30-8.30) for September 2016.See the AM peak arterial road level of service graph (2.3.5) for an explanation of the levels of service.

2.3.5 Congestion Map Inter peak

This map shows the typical level of service across the arterial and motorway networks during the Interpeak hour (9 am - 4 pm) for September 2016.See the AM peak arterial road level of service graph (2.3.5) for an explanation of the levels of service.


2.3.6 Congestion map PM Peak 2.3.7 AM peak arterial road level of service Arterial road level of service is measured by average speed as a % of the posted speed limit for AT's arterial roads, and categorised as follows:A: 90% and greater B: 70 – 90%C: 50 – 70% D: 40 – 50%E: 30 – 40%F: less than 30%Level of service D-F broadly represent "congested" conditions.

In the month of September 2016 75% of the network was operating efficiently, at speeds of at least 50% of the speed limit (A – C). The congestion level in September was 25% (D+E+F), this is a11% decrease on August 2016 and a 9% increase from September 2015. This reflects the trendline for a 2-3% annual increase in congestion.

This map shows the typical level of service across the arterial and motorway networks during thePM peak hour (4.30-5.30) for September 2016.See the AM peak arterial road level of service graph (2.3.5) for an explanation of the levels of service.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

4A

ug-1

4Sep

-14

Oct-1

4N

ov-1

4D

ec-14

Jan-15

Feb-1

5M

ar-15A

pr-1

5M

ay-15Ju

n-1

5Ju

l-15

Au

g-15

Sep-1

5O

ct-15

No

v-15

Dec-1

5Jan

-16Feb

-16

Mar-16

Ap

r-16

May-16

Jun

-16

Jul-1

6A

ug-1

6Sep

-16

Oct-1

6N

ov-1

6D

ec-16

Jan-17

Feb-1

7M

ar-17A

pr-1

7M

ay-17Ju

n-1

7

Leve

l of s

ervi

ce %

A+B C D+E+F 12 month rolling total A+B+C


2.3.10 Arterial productivity - 12 month rolling average for each route

This figure illustrates the 12 month rolling average productivity results for each of the routes that make up the SOI measure provided in figure 2.3.1 above.

2.3.8 Arterial road productivityTarget exceeded (12 month rolling average in September 2016 = 59%, SOI target of 55%).Road productivity is a measure of the efficiency of the road in moving people during the peak hour. It is measured as the product of the number of vehicles, their average journey speed and average vehicle occupancy.Average vehicle occupancy is currently based on private vehicle occupancy rates. With inproved data, we can now track bus passenger occupancy. A separate monthly figure has been added which included bus passengers.The six key arterial routes that make up this measure are shown in figure 2.3.2 and results for each route are identified in figure 2.3.3 below.

2.3.9 Map showing arterial productivity routes

40.0%

45.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

Jun-15Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

12 month rolling average

SOI target

Monthly result

Monthly result including bus pax

0%10%20%30%40%50%60%70%80%90%

100%

Jun-15Jul-15Aug-15Sep-15O

ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Airport to CBD (via Manukau Rd)St Lukes to St JohnsAlbany to Birkenhead (via Glenfield Rd)Henderson to CBD (via Gt North Rd)SH1 to Ti Rakau Drive (via Ti Irirangi Dr)SH20 to Portage Rd (via Tiverton/Wolverton Rd)


2.3.11 Proportion of key freight routes where baseline travel times have been maintained

For the 12 months to September 2016, baseline travel times were maintained on eight of the ten key freight routes monitored under AT's SOI (the exception being Great South Road northbound).

In the month of September 2016, baseline travel times were maintained on three of the ten routes.

2.3.14 SEART (from East Tamaki to Sylvia Park)2.3.13 SEART (from Sylvia Park to East Tamaki)

Target exceeded in September 2016

Target exceeded for 12 months to September 2016

2.3.12 Map showing key freight routes

Target not met in September 2016

Target met for 12 months to September 2016

0

2

4

6

8

10

12

14

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

SEART East Bound

Actual MinutesSOI Target (11 minutes)12 Month Rolling Average (rounded to nearest minute)

0

2

4

6

8

10

12

14

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

SEART West Bound


0%

20%

40%

60%

80%

100%

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Travel time target not met (monthly result)Travel time target met (monthly result)Travel time target exceeded (monthly result)Proportion of routes where SOI travel times have been maintained (12mth rolling average)




2.3.16 Great South Rd (Portage Rd to SH1 Ellerslie Panmure Hwy Interchange)



2.3.18 Great South Rd (SH1 Ellerslie Panmure Hwy Interchange to Portage Rd)


Target not met for 12 months to September 2016

Actions have been undertaken to better understand and solve previous delays on this route, including installing CCTV cameras at the Great South Road / SEART intersection, undertaking traffic signal improvements, and detailed investigation on solving the queuing issue. Close monitoring of this intersection will be continued.

2.3.15 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)

2.3.17 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)



2468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Harris Rd West Bound


02468

10121416

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Great South Road North Bound


02468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Harris Rd East Bound


02468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Great South Rd South Bound



2.3.19 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20 to Walmsley)

2.3.21 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (Walmsley to SH20)




Target not met for 12 months to August 2016

2.3.22 Wairau Rd (from SH18 to SH1)



2.3.20 Wairau Rd (from SH1 to SH18)



2468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Kaka St East Bound


02468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Kaka St West Bound


02468

101214

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Wairau Rd West Bound


0

2

4

68

10

12

14

Jul-14Aug-14Sep-14O

ct-14N

ov-14D

ec-14Jan-15Feb-15M

ar-15Apr-15M


ct-15N

ov-15D

ec-15Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Min

utes

Wairau Rd East Bound



2.3.23 New cycleways added to regional cycle network (km)

No new cycle ways added for the month of September. Monthly projections vary to align with planned works.

YTD completion = 1.1 km, SOI target = 16.4km.

2.3.24 Annual number of cycling trips in designated areas (all day)

Target exceeded, 119,142 cycle trips were recorded in September 2016. YTD completion: 358,048.

AT counts cyclists at 14 key sites around the region: Upper Harbour Drive, Great South Road, Highbrook, Lake Road, North-Western cycleway Kingsland and Te Atatu, Orewa Cycleway, Tamaki Drive (E/bound), Twin Streams path, Tamaki Drive (west side of the road), Mangere Bridge, SH20 Dominion Road, East Coast Road and Lagoon Drive.

2.3.25 Annual cycle movements in the Auckland city centreTarget not met. 122,697 cycle counts were recorded for the month of September 2016.

YTD completion = 364,042 cycle counts.

AT counts cyclists at 13 counters situated around the Auckland city centre as follows: Curran Street, Te Wero Bridge, Quay Street, Beach Road, Grafton Gully, Grafton Road, Grafton Bridge, Symonds Street, Upper Queen Street, Canada Street (until December 2015) / Light Path (from December 2015), Karangahape Road, Hopetoun Street, Victoria Street West.

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

Jan-17

Feb-17

Mar-17

Apr-17

May-17

Jun-17

Num

ber o

f cyc

ling

trip

s

SOI targetMonthly trajectory to meet SOI targetCumulative Cycle Count in Auckland

0.02.04.06.08.0

10.012.014.016.018.020.0

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

Jan-17

Feb-17

Mar-17

Apr-17

May-17

Jun-17

Km

s

SOI target (16.4 kms)

Cumulative kms added to regional cycle network

Monthly trajectory to meet 2016/17 SOI target

-500,000

0

500,000

1,000,000

1,500,000

2,000,000

2015/16

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

Jan-17

Feb-17

Mar-17

Apr-17

May-17

Jun-17

Num

ber o

f cyc

ling

trip

s

Estimated 2015/16SOI targetCumulative Cycle CountMonthly trajectory to meet SOI target

4 Ensure a sustainable funding model

2.4.3 PT subsidy per passenger kilometre

The net subsidy per passenger km is calculated by dividing the cost (less fare revenue) of providing PT services by the distance travelled by all passengers.

The results for September 2016 (and comparable 2015 results) are:- Ferry $0.134 ($0.113)- Bus $0.301 ($0.275)- Rail $0.329 ($0.434)- Total $0.294 ($0.300)

The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).

The farebox recovery ratios in September 2016 (and comparable 2015 results) are: - Ferry 78.0% (77.7%) - Bus 49.2% (51.1%) - Rail 38.5% (31.9%)

The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).

Total PT farebox recovery ratio in September 2016 was 49.0%. This compares to 47.9% in September 2015.

2.4.2 PT farebox recovery (combined result with SOI measure)2.4.1 PT farebox recovery

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Dol

lars

($)

Ferry Rail Bus Total

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Fare

box

reco

very

%

Ferry Rail Bus

40%

45%

50%

55%

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Fare

box

reco

very

%

SOI Target 47-50% Combined farebox recovery

5 Develop creative, adaptive, innovative implementation

The off-street parking occupancy rate for September 2016 is 90.3%, which is slightly higher than the 80% to 90% target range.

AT off-street car parks monitored are those at Civic, Downtown and Victoria Car Parking Buildings.

2.5.3 Number of car trips avoided through travel planning initiativesThe 2015/16 result for number of car trips avoided through travel planning initiatives is 24,227.

Data for this measure is collected on an annual basis through surveys and through analysing data collected from the initiatives implemented over the year. This is reported at the end of each financial year.

Year on year analysis shows a significant increase in the number of trips avoided through travel planning initiatives.

2.5.1 Parking occupancy rates (peak 4-hour, on street)Non reporting period.

The occupancy figure for the 12 months to September is 88.6%, a 1% increase on the previous year’s results. Four-hour peak period is defined as the top four busiest hours of the day. These hours are not often coincidental and can vary depending on contributing factors. On-street parking occupancy is surveyed once a quarter in three central city parking zone precincts: Shortland/High Street, Karangahape Road and Wynyard Quarter.

2.5.2 Off-street parking occupancy rates

50%

60%

70%

80%

90%

100%

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

AT o

ff-st

reet

pea

k oc

cupa

ncy

%

AT Off-Street Peak Occupancy 80% - 90% Target Range

50%

60%

70%

80%

90%

100%

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

On

stre

et p

eak

occu

panc

y %

On Street Peak OccupancySOI Target (within 70-90% range)12 month rolling average

0

5,000

10,000

15,000

20,000

25,000

30,000

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

Num

ber o

f car

trip

s av

oide

d

Actual SOI Target

Table of Contents













DIA mandatory measures

Target Met.

The Local Road DSI target for the 2016 calendar year is 529, 9 less than the 2015 year total of 538. The 12 month rolling total to June 2016 is 533, 0.5% lower than the target trajectory of 533.5 and 18% higher for the same period the previous year. Local road deaths have increased by 3% (from 34 to 35) and local road serious injuries have increased by 19% (from 417 to 498)

Please note that there is a three month time lag for DSI information, and that monthly figures can vary over time due to Police investigation outcomes and reporting timelines.

3.4 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads

3.1 Change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number

The 2015/16 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads is 87%.

3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads

Target exceeded (12 month rolling average = 88%, SOI target of 85%).

This data relates to jobs dispatched to our maintenance contractors by the call centre. It does not include escalations or queries sent to the AT area engineer to resolve and then dispatch to the contractor. This data will become available when CRM15 allows for queuing and the measuring of individual response times in light of the organisation's 10 day customer response service level.

The 2015/16 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads is 96%.

3.2 Percentage of customer service requests relating to roads and footpaths which receive a response within specified time frames

70%

75%

80%

85%

90%

95%

100%

2013/14

2014/15

2015/16

2016/17

2017/18

Roa

d M

aint

enan

ce S

tand

ards

%

Actual Urban SOI Target - Urban

75%

80%

85%

90%

95%

100%

Jul-15

Sep-15

Nov-15

Jan-16

Mar-16

May-16

Jul-16

Sep-16

Nov-16

Jan-17

Mar-17

May-17

% o

f req

uest

s th

at re

ceiv

ed re

spon

se

with

in s

peci

fied

timef

ram

e

Actual 12 Month Rolling AverageSOI Target (85%)

70%

75%

80%

85%

90%

95%

100%

2013/14

2014/15

2015/16

2016/17

2017/18

Roa

d M

aint

enan

ce S

tand

ards

%

Actual Rural SOI Target - Rural

0

100

200

300

400

500

600

2010

2011

2012

2013

2014

2015

12mths to Jan16

12mths to Feb16

12mths to M

ar1612m

ths to Apr1612m

ths to May16

12mths to Jun16

12mths to Jul16

12mths to Aug16

12mths to Sep16

12mths to O

ct1612m

ths to Nov16

12mths to D

ec1612m

ths to Jan1712m

ths to Feb1712m

ths to Mar17

12mths to Apr17

12mths to M

ay1712m

ths to Jun17

Num

ber o

f dea

ths

and

serio

us in

jurie

s

Serious InjuriesDeathsMonthly trajectory to meet SOI Target (reduce by at least 9)

DIA mandatory measures

The 2015/16 result for the percentage of footpaths in acceptable condition is 99.5%.

In September, 15.6km of the local road network was resurfaced / rehabilitated against a forecast of 20km for the month.

The YTD completed length of 24.1 km is 5% of the 2016/17 programme length of 501km.

3.6 Percentage of footpaths in acceptable condition 3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year

90%91%92%93%94%95%96%97%98%99%

100%

2013/14

2014/15

2015/16

2016/17

2018/19

Footpaths in acceptable condition SOI Target (99%)

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

0102030405060708090

100

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

Jan-17

Feb-17

Mar-17

Apr-17

May-17

Jun-17

Cum

ulat

ive

prop

ortio

n of

sea

led

loca

l ro

ads

that

hav

e be

en re

surf

aced

/ re

habi

litat

ed (l

ines

)

Leng

th o

f res

urfa

cing

/ re

habi

litat

ion

com

plet

ed e

ach

mon

th (b

ars)

Length of local roads resurfaced or rehabilitated each month

Monthly forecast to reach SOI target

Proportion of sealed local roads that have been resurfaced / rehabilitated

Cumulative forecast to reach SOI target (8%)

1 AT monthly activity report – public transport

4.1.1 Rail business day average boardings

Business day boardings on the rail network averaged 60,749 in the 12 months to September 2016.

This represents a 19% increase on the September 2015 figure.

4.1.2 Bus business day average boardings

4.1.3 Percentage of all PT trips using AT HOP

The proportion of all trips utilising AT HOP was 84.3% in September 2016 (Rail 84.5%, Bus 88.1%, Ferry 37.5%); up from 84.1% in August 2016.

This represents AT HOP usage vs all other ticketing products (AT cash tickets, operator cash tickets and products).

Business day boardings on the bus network averaged 206,704 in the 12 months to September 2016.

This shows no change on the September 2015 figure.

0%10%20%30%40%50%60%70%80%90%

100%

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Total Bus Rail Ferry

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

Bus

ines

s da

y bo

ardi

ngs

12 Month Rolling Average Monthly result

0

50,000

100,000

150,000

200,000

250,000

300,000

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

Bus

ines

s da

y bo

ardi

ngs

12 Month Rolling Average Monthly result

1 AT monthly activity report – public transport

4.1.5 Rail punctuality (based on arrival at final destination)

Punctuality in this figure is based the percentage of rail services that arrive within 5 minutes of schedule at their final destination.

Using this measure, rail service punctuality in September 2016 was 96.3%, compared to 95.6% in the 12 months to September 2016.

4.1.6 Rail service delivery (based on arrival at final destination)

This measure is based on the percentage of rail services that arrive at their final destination.

Rail service delivery in September 2016 was 98.1%, compared to 98.4% in the 12 months to September 2016.

4.1.4 Rail service performance

60%

65%

70%

75%

80%

85%

90%

95%

100%

Jul-13Sep-13N

ov-13Jan-14M

ar-14M

ay-14Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Rail Punctuality Actual 12 Month Rolling Average

90%91%92%93%94%95%96%97%98%99%

100%Jul-13Sep-13N

ov-13Jan-14M

ar-14M

ay-14Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17

Rail Service Delivery Actual

12 Month Rolling Average

2 AT monthly activity report – road operations and maintenance

In September 2016, the Auckland Transport Operations Centre (ATOC) managed 3130 incidents on the road network (normal 47, minor 2336, significant 707, serious 40, headline 0, catastrophic 0).

The figure shows the number of significant, serious, headline and catastrophic incidents managed by ATOC each month.

ATOC is a multi-agency initiative that manages incidents on both AT’s local road and NZTA’s state highway networks. The centre is responsible for managing incidents from Taupo to Cape Reinga.

4.2.1 Heavy vehicle permits processed (Overweight + High productivity)

In September 2016, 45 overweight permit applications and 222 HPMV permit applications were processed. All 267 permits (100%, Target = 90%) were processed within the KPI timeframes (2 days for single and multi trip, 3 days for continuous trip and 4 days for HPMV permits).

4.2.2 ATOC managed incidents

0

100

200

300

400

500

600

700

800

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

Num

ber o

f roa

d ne

twor

k in

cide

nts

Significant Serious Headline Catastrophic

1 headline incident in Oct-14 and May-16

80%

85%

90%

95%

100%

105%

050

100150200250300350400450500

Jan-16Feb-16M

ar-16Apr-16M


ct-16N

ov-16D

ec-16Jan-17Feb-17M

ar-17Apr-17M

ay-17Jun-17

Num

ber o

f per

mits

Number of HPMV permits processed (AT + NZTA to Sept-15, AT only from Oct-15)Number of overweight permits processed

% of permits processed within target timeframes

3 AT monthly activity report – Customer response

AT Metro Call CentreCall volumes at the public transport call centre have decreased by 5% compared to August 2016, which is a 7% decrease compared to September 2015. The public transport call centre service level increased 37% compared to August 2016.

AT HopAT Hop calls decreased 23% compared to last month. The service level increased 42% compared to last month.

Auckland Council (AT-related calls) – 24 HoursThere was a 9% decrease in call volumes and a 23% increase in the service level compared to last month. AT service level is that 80% of calls are answered within 20 seconds.

4.3.1 Website visits

There was a 6% decrease in visits to the Auckland Transport website in September 2016 (compared to August 2016).

The number of mobile app sessions decreased by 87% in September 2016 (compared to August 2016).

4.3.2 Call centre incoming calls and service levels

0

200

400

600

800

1,000

1,200

1,400

1,600

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

Web

site

vis

its (T

hous

ands

)

AT Website Mobile App sessions

0%

20%

40%

60%

80%

100%

0

20,000

40,000

60,000

80,000

100,000

120,000

Jul-14Sep-14N

ov-14Jan-15M

ar-15M

ay-15Jul-15Sep-15N

ov-15Jan-16M

ar-16M

ay-16Jul-16Sep-16N

ov-16Jan-17M

ar-17M

ay-17Jul-17

Num

ber o

f cal

ls

HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level

Quarterly and Monthly Transport Indicators – September 2016 · Agenda item no. 11.3 Open Session...

Documents

Transcript of Quarterly and Monthly Transport Indicators – September 2016 · Agenda item no. 11.3 Open Session...