Sept 2011.

Quantum Leap Performance Solutions- partners in progress!

Company Profile

Sept 2011.

About UsQuantum Leap Performance Solutions (QLPS), is the flagship Venture of the Quantum Leap Group of Companies.

QLPS is a Specialized Learning Solutions Partner for Organizations. Over the last 5 years, QLPS has worked with over 75

credible Corporate Organizations to uncover their Human Potential for achieving Excellence and Growth.

QLPS is a Learning Organization and our Team engages in Continuous Up-Skilling and Re-invention which ensures that we

are moving with times, challenging ourselves and providing the most Relevant and Cutting-edge solutions to our Clients.

Our Vision:

To be a Globally trusted Learning Partner for Corporate Organizations, providing solutions that are holistic, relevant and

generate High Performance.

Other Companies of the Quantum Leap Group:

•Elixir Human Capital Solutions – A Talent Acquisition Partner for International Organizations!

•Dreamcraft Events & Entertainment – An Event Management and Brand Activation Solutions Company!

Sept 2011.

Our Developmental Solutions

PACE (Performance Acceleration & Competency Enhancement) Programs

• SERVE Management for Managerial Competency Development• ABC Leadership for People Management and Team Building • Step Up for 1st Time Managers• Business Game for Project Performance Enhancement• Values Operationalization• Competency based Training System Design & Delivery

Functional Excellence

• for Sales • for Customer Support• for HR Skills• for Trainers & Coaches

Behavioral & Soft Skills

• Outbound Team Building• Business Communication• Personality Development• Personal Effectiveness Programs

Sept 2011.

Our Delivery Process

Delivery Effectiveness Measurement Modes

BARS (Behavioral Anchored Rating Scale) KRA Impact Data Audits using

Competency IndicatorsOn-the Job Assignment

Evaluation Psychometric Tools

Delivery ProcessAssessment Training / Coaching / Outbound Learning / On-the Job Learning

On-the Job Assignment Data Review Feedback &

Coaching

Design ElementsJob Role Analysis for Competency Mapping &

Identification of Developable Behavioral Indicators

Context based Learning to facilitate Paradigm shifts in Motives & Self-Image

Experiential Learning to facilitate Skill Development via Role Plays, Mock Practice,

Case Analysis and FGD’s

Diagnosis StageRequirements Gathering Data Gathering Data Analysis Data Clustering

Sept 2011.

1. SERVE Management for Managerial Competency Enhancement

◦ for Senior Managers, Project Managers and Process Managers

S – Stretch Ideas

E – Engage People

R – Responsibility for Results & Relationships

V – Values in Action

E – Effective Planning & Decision Making

2. ABC Leadership for People Management & Team Building

◦ for Team Leads, People Managers and Team Builders

A – Accountability for Results and Standards

B – Belonging for Relationships and Cohesiveness

C – Creation for Continuous Improvement & Proactive Thinking

Follow Up

C E O N M H P A E N T CE E

N MC EY N T

LABS

PACE Programs

Sept 2011.

3. Step Up Management for 1st Time Managers

o To equip First Time Managers and Leaders with the Foundational Management and Leadership Skills

4. Business Game for Project Performance Enhancement

o Business Game is a unique application of Team Coaching wherein Projects are designed as a Game and participants as

Players thus creating an Engaging Experience for on-the job Learning and Performance Enhancement.

5. Values Operationalization

o To facilitate creation of Values that are Real for the People of an Organization and then build teams with Values as the

foundational Language that generates High Performance.

PACE Programs

Sept 2011.

6. Competency based Training systems Design & Delivery

o Stage 1: Competency Mapping – Creating Competency definitions based on the Organizational Context and Nature of

Business for each Job Family and clustering it into a Competency Map

o Stage 2: Competency Assessment – To evaluate the current standing of the Organizations’ Human resource on the

Competency scales and arise at the Training & Developmental needs of the organization

o Stage 3: Competency based Learning Design & Delivery

o Stage 4: Training Effectiveness Evaluation

PACE Programs

Sept 2011.

1. For Sales For B2B Sales, Retail Sales, B2C Sales, Outbound Call Center

a) Sales Paradigm Training – for Foundational Sales Attitude & Skill development

b) Sales Process Training – for Product integrated Sales Skills development

c) Breakthrough Sales Project – for Performance Enhancement in achieving Sales Targets

d) Key Account Management – for Development of Account building skills

e) Customer Relationship Management – for retaining Customer Loyalty and enhancing Client Value

2. For Customer Support

f) Customer Service Superstar – to enhance Customer Service Attitude and develop Foundational and Advance Skills in

Customer Service

g) Culture Sensitization – to calibrate Customers from different demography's and match Customer’s Attitudes, Behaviors

and Preferences

h) Customer Service Quality Management System

i. Customer Service Competency Mapping & Benchmarking

ii. Customer Service Quality Auditing and Coaching

Functional Excellence Programs

Sept 2011.

3. For HR

a) Competency based Interviewing skills - To enable participants to understand what competencies mean in the

Organizational context and develop proven skill sets to interview and find the most suitable candidate for their

organization.

4. For Trainers & Coaches

b) Competency based Learning and Development Practitioner

c) Coaching Skills – Level 1 & Level 2

d) NLP based Training & Coaching

e) Train the Trainer

Functional Excellence Programs

Sept 2011.

1. Outbound Learning Programs

For Teams, Organizations, Inductions, Offsite and Leadership Development

a) Team Connect – An Outbound Team Building Program

b) Ignite – A Leadership Boot Camp

2. Business Communication Programs

c) Performance Communication - A Business Communication Course

d) Powerful Presentations - A Presentation Skills Course

e) Email Writing Skills

f) Global Professional – A Business Etiquette Workshop

g) English Lab – An English Proficiency Enhancement process

h) Voice & Accent Training

Soft Skill Programs

Sept 2011.

3. Personality Development Programs

a) P.O.I.N.T Performer – An Outbound Personality Development Program

b) Lifetime – A Transformational Workshop

c) Emotional Intelligence

4. Personal Effectiveness Programs

d) Heart & Hand – An Interpersonal Relationships Program

e) “HEAD”ing Forward – A Creativity Course

f) Focus Acceleration – A Planning, Time and Stress Management Program

g) Think Win-Win – A Negotiation Skills Program

h) Feeding Forward – A Feedback Skills Workshop

Soft Skill Programs

Sept 2011.

1. The 5 Dysfunctions of a Team Assessment

2. The Trimetrix Axiology Assessment – Behaviors, Motivators and Competencies Assessment

3. BARS (Behaviorally Anchored Rating Scale)

Assessments

Sept 2011.

Our Methodology Structured, Scientific and Process Driven Job Role Specific Design & Delivery Focus Clear ROI

Our Scalability We have an Operational base in Bangalore (South Zone) & Gurgaon/New Delhi (North Zone) with Full-time

Trainers & Coaches on our Payroll We have Empanelled Experts in 9 cities across India i.e. Bangalore, Chennai, Hyderabad, Pune, Mumbai,

Ahmadabad, New Delhi, Chandigarh and Kolkata.

Our Specialist Approach 4 Committed & Credible Coaches on our Payroll: for our PACE Program Series 7 Impactful & Engaging Trainers on our Payroll: for our Functional Excellence Series, Behavioral & Soft Skill Series 30 Experienced & Empanelled Circle of Experts: from Insurance, Retail, IT, BFSI Our tie up as Client Partners for Bangalore & New Delhi with Erickson Coaching International, India (One of the

Top 3 Coaching Companies in the world since 1980 with a presence in over 33 countries) for Senior Management Leadership, Mentoring & Coaching Programs

The QL Advantage…

Sept 2011.

Client Breakthrough:Breakthrough Results achieved by CAE Simulation

Technologies Pvt. Ltd.:

• Schedule Compliance: Increased by 27%

• Quality: Improved by 21%

• Communication Effectiveness: Improved by 23%

• Revenues: Increased by 30%

All in the span of 3months!

“Very powerful with simple and effective tools and skills. Very practical, yet Extraordinary.”

Prasad Choragudi, Managing Director, CAE Simulation Technologies Pvt. Ltd.

Breakthrough Results achieved by Sudhir Papers Ltd:

• Increase in Revenues: 51.74%

• Reduction in Process Cycle Time: 44.82%

• Reduction in Inventory: 48%

• Increase in Production: 33%

All in the span of 8months!

“The enlightenment through the Quantum Leap Concept is a path breaking approach for us from

our routine way of working & living”.

Rajiv Gupta, Managing Director

Sudhir Papers Ltd.

Sept 2011.

Atria Convergence Technologies Pvt. Ltd. :

• Pre-Intervention: Call Quality Index was at a 2.8 out of 5!

• Objective was to enhance this by 40% in 5 months

• Post-Intervention: Call Quality Index was at a 4.1 out of 5!

• Achievement of 62% enhancement in Call Quality of the Customer Support Team

All in the span of 5 months!

“Quantum Leap to me is the epitome of Commitment, Excellence and Reliability.”

Hita Hejmadi, Training & Development Manager, Atria Convergence Technologies Pvt. Ltd.

Bharti Axa General Insurance Company Ltd. :

• Scope of Training: PAN India – 28 locations• Nature of Programs:

• Level 0 – General Insurance Product Trainings, Inductions and Refreshers

• Level 1 – Soft Skills Programs• Level 2 – Behavioral & Functional Skills Programs• Level 3 – Leadership Programs

• Average Training Effectiveness Index: 4.4 out of 5

“Quantum Leap’s ability to manage scale and deliver quality consistently has won our hearts. Your programs are

Engaging and Insightful and your success lies in the fact that our participants keep coming back for more.”

Vidya Jayachandran, Training & Development Manager, Bharti Axa General Insurance Company. Ltd.

Client Breakthrough:

Sept 2011.

Our Credentials Our team members are certified in:

6 Sigma Green Belt by American Society for Quality

Psychometrician and Assessor (CAPM) from International Association of Applied Psychology

Balanced Scorecard by Carlton Advanced Management Institute, USA

Competency based Learning & Development Management by Carlton Advanced Management Institute, USA

Learning Solutions Engineering, ACL Singapore

Instructional Design, ACL Singapore

Behavioral & Motivational Analysis by Target Training International, USA

Results Coaching Systems by Franklin Covey, South Asia and accredited by ICF (International Coach Federation)

ACC Portfolio by Erickson Coaching International accredited by ICF (International Coach Federation)

Professional Coach by ICA (International Coach Academy), Australia

NLP Practitioner and Master Practitioner from NFNLP, USA

CADET (Creating and Developing Effective Teams) by TITANS International

CHANGE LEADERSHIP by V-Team International, Malaysia

Registered Organizational Development Consultant (RODC) certified by Indian Institute of Organizational Development (IIOD) affiliated to Institute of Organizational Development (IOD), Florida USA

Train-the-Trainer NLP by Neoway Academy

Published a paper in “Innovative Teaching Pedagogy in Business and Management Education” with LaTrobe

University, Australia on the “GAME CREATION TEACHING PEDAGOGY”.

We have worked with:

List of Clients 24 X 7 Customer India Pvt. Ltd. ACT TV Pvt. Ltd. ADRA, A&N Islands Andaman & Nicobar IAS & Police Force AON Corporation Avon Data Cables Pvt. Ltd. Bharti Axa General Insurance Company Ltd. Binary Spectrum Softech Pvt. Ltd. CAE Simulation Technologies Pvt Ltd Capco India Pvt. Ltd. Cegedim Software India Pvt Ltd CISCO Systems Inc. Center Stage, Bangalore Convergys Curam Software Direct Dialog Delta India Electronics Dearbon Electronics Pvt. Ltd. E Mids Technologies

Encompass Events Pvt. Ltd. FI Design & Development Pvt. Ltd. G. S. Limited Global ITES Ltd. HMT Ltd. IIHT Pvt. Ltd., Bangalore Indegene Lifesystems Pvt. Ltd. Infineon Technology India Pvt. Ltd. Jain Heights Structures Pvt. Ltd. Jayem Logistics Pvt Ltd. K2 Network Pvt. Ltd. Klauz Pvt. Ltd. Kodiak Networks Pvt. Ltd. Komtech Plastics Pvt. Ltd. Kyocera-Wireless India Ltd. Logica Pvt. Ltd. Maruti Suzuki India Ltd. Macmillan Publishing Solutions Mahindra Logistics Mainstay Teleservices Pvt. Ltd. Manipal E Commerce Pvt. Ltd. Mistral Solutions NDS Services Pay TV Technology PCS Securities Pvt. Ltd.

People First – Bangalore & Chennai

Pontus Knowledge Solutions Pvt. Ltd.

PRDC Pvt. Ltd. Right Source Global Rotary UDYOG – PIA RK Group Samsung Electronics Saini Impex Pvt. Ltd. Sindhi Chamber of Commerce Southern Electronics Pvt Ltd Spheris India Pvt. Ltd. Stylus Systems Pvt. Ltd. Sudhir Papers Ltd. Synchem Pvt. Ltd. Tata Coffee Talisma Corporation Pvt. Ltd. Titan India Ltd. Tokai Rika Minda India Pvt Ltd. Toyota Kirloskar Auto Parts Ltd. Teleprospects Ltd., UK Valtech India Pvt. Ltd.

Sept 2011.

Thank You!

info@quantumleap.co.in | www.quantumleap.co.in