Quantitative Mgt 9th ed. ppt ch01

28
To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna 1-1 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458 Chapter 1 Chapter 1 Introduction Introduction to to Quantitative Quantitative Analysis Analysis Prepared by Lee Revere and John Large Prepared by Lee Revere and John Large

description

Quantitative Management

Transcript of Quantitative Mgt 9th ed. ppt ch01

Page 1: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-1 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Chapter 1Chapter 1

Introduction to Introduction to Quantitative Quantitative

AnalysisAnalysis

Prepared by Lee Revere and John LargePrepared by Lee Revere and John Large

Page 2: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-2 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Learning ObjectivesLearning Objectives

Students will be able to:

1. Describe the quantitative analysis (QA) approach.

2. Understand the application of QA in a real situation.

3. Describe the use of modeling in QA.

4. Use computers and spreadsheet models to perform QA.

5. Discuss possible problems in using quantitative analysis.

6. Perform a break-even analysis.

Page 3: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-3 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Chapter OutlineChapter Outline

1.1 Introduction

1.2 What Is Quantitative Analysis (QA)?

1.3 The QA Approach

1.4 How to Develop a QA Model

1.5 The Role of Computers and Spreadsheet Models in the QA Approach

1.6 Possible Problems in the QA Approach

1.7 Implementation - Not Just the Final Step

Page 4: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-4 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

IntroductionIntroduction

Mathematical tools have been used for thousands of years.

QA can be applied to a wide variety of problems.

One must understand the specific applicability of the technique, its limitations, and its assumptions.

Page 5: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-5 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Examples of Examples of Quantitative AnalysesQuantitative Analyses

Taco Bell saved over $150 million using forecasting and scheduling QA models.

NBC increased revenues by over $200 million by using QA to develop better sales plans.

Continental Airlines saved over $40 million using QA models to quickly recover from weather and other disruptions.

Page 6: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-6 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Quantitative Analysis:A scientific approach to managerial decision

making whereby raw data are processed and

manipulated resulting in meaningful information.

Raw DataQuantitative

AnalysisMeaningfulInformation

Overview of Overview of Quantitative AnalysisQuantitative Analysis

Qualitative Factors:Information that may be difficult to quantify but can affect the decision-making process such as the weather, state, and federal legislation.

Page 7: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-7 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

The QA Approach: The QA Approach: Fig 1.1Fig 1.1

Define the problem

Develop a model

Acquire input data

Develop a solution

Test the solution

Analyze the results

Implement the results

Page 8: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-8 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Define the ProblemDefine the Problem

Problem Definition:A clear and concise statement that gives

direction and meaning to the subsequent QA steps

and requires specific, measurable objectives.

THIS MAY BE THE MOST DIFFICULT STEP!

…because true problem causes must be identified and the relationship of the problem to other organizational processes must be considered.

Page 9: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-9 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Develop the ModelDevelop the Model

Quantitative Analysis Model:A realistic, solvable, and understandable

mathematical statement showing the relationship

between variables.

sales

reve

nu

es

y = mx + b

Models contain both controllable (decision variables) and uncontrollable variables and parameters. Typically, parameters are known quantities (salary of sales force) while variables are unknown (sales quantity).

Page 10: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-10 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Acquire DataAcquire Data

Model Data:Accurate input data that may come from a variety

of sources such as company reports, company

documents, interviews, on-site direct measurement,

or statistical sampling.

Garbage InGarbage In Garbage OutGarbage Out=

Page 11: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-11 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Develop a SolutionDevelop a Solution

Model Solution: The best model solution is found by

manipulating the model variables until a practical and implemental solution is obtained.

Manipulation can be done by solving the equation(s), trying various approaches (trial and error), trying all possible variables (complete enumeration), and/or implementing an algorithm (repeating a series of steps).

Page 12: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-12 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Test the SolutionTest the Solution

Model Testing: The collection of data from a different

source to validate the accuracy and completeness and sensibility of both the model and model input data ~ consistency of results is key!

Page 13: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-13 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Analyze the ResultsAnalyze the Results

Results Analysis:Understanding actions implied by the

solution and their implications, as well

as conducting a sensitivity analysis (a

change to input values or the model) to

evaluate the impact of a change in model

parameters.

Sensitivity analyses allow the “what-

ifs” to be answered.

Page 14: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-14 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Implement the ResultsImplement the Results

Results Implementation:The incorporation of the solution

into the company and the monitoring of

the results.

Page 15: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-15 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Modeling in the Real Modeling in the Real WorldWorld

Real World Models can be: Complex, expensive, and difficult to sell.

BUT…Real world models are used in the real

world by real organizations to solve

real problems!

Page 16: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-16 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Possible Pitfalls in Possible Pitfalls in Using ModelsUsing Models

Prior to developing and implementing models,Prior to developing and implementing models,

managers should be aware of the potential managers should be aware of the potential pitfalls.pitfalls.

Define the Problem Conflicting viewpoints Departmental impacts Assumptions

Develop a Model Fitting the model Understanding the model

Acquire Input Data Availability of data Validity of data

Page 17: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-17 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Possible Pitfalls Possible Pitfalls (Continued)(Continued)

Develop a Solution Complex mathematics Solutions become quickly outdated

Test the Solution Identifying appropriate test procedures

Analyze the Results Holding all other conditions constant Identifying cause and effect

Implement the Solution Selling the solution to others

Page 18: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-18 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Bagels R Us QA Model Bagels R Us QA Model ExampleExample

Profits = Revenue - Expenses

Profits = $1Q - $100 - $.5Q

Assume you are the new owner of Bagels R Us and you want to develop a mathematical model for yourdaily profits and breakeven point. Your fixed overhead is $100 per day and your variable costs are 0.50 per bagel (these are GREAT bagels). You charge $1 per bagel.

(Price per Unit) (Number Sold)

- Fixed Cost - (Variable Cost/Unit) (Number Sold)

Page 19: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-19 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Bagels R Us QA Model Bagels R Us QA Model Breakeven ExampleBreakeven Example

Breakeven point occurs when Breakeven point occurs when Revenue = ExpensesRevenue = Expenses

Where, Q = quantity of bagels sold

F = fixed cost per day of operation

V = variable cost/bagel

So, $1Q = $100 + $.5Q

Solve for Q

$1Q - .5Q = 100 => Q = 200

Breakeven Quantity = F/(P-V)Breakeven Quantity = F/(P-V)

Page 20: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-20 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

ConclusionsConclusions

Models can help managers: Gain deeper insight into the

nature of business relationships. Find better ways to assess

values in such relationships; and See a way of reducing, or at

least understanding, uncertainty that surrounds business plans and actions.

Page 21: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-21 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Conclusions Conclusions (continued)(continued)

Models: Are less expensive and disruptive than

experimenting with real world systems, but may be expensive to develop and test.

Allow “What ifWhat if” questions to be asked. Are built for management problems and

encourage input, but may be misunderstood due to the mathematical complexity.

Enforce consistency in approach. Require specific constraints and goals, but

tend to downplay qualitative information. Help communicate problem solutions to

others, but may oversimplify assumptions and variables.

Page 22: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-22 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Models: The Up SideModels: The Up Side

Models: accurately represent reality. help a decision maker

understand the problem. save time and money in problem

solving and decision making. help communicate problems and

solutions to others. provide the only way to solve

large or complex problems in a timely fashion.

Page 23: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-23 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Models: The Down SideModels: The Down Side

Models: may be expensive and time-

consuming to develop and test. are often misused and

misunderstood (and feared) because of their mathematical complexity.

tend to downplay the role and value of nonquantifiable information.

often have assumptions that oversimplify the variables of the real world.

Page 24: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-24 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

QM for WindowsQM for Windows

Page 25: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-25 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

QM for WindowsQM for Windows

Page 26: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-26 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Excel QMExcel QM

Page 27: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-27 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Excel QM’s Main Excel QM’s Main Menu of ModelsMenu of Models

Page 28: Quantitative Mgt 9th ed. ppt ch01

To accompany Quantitative Analysis for Management, 9e by Render/Stair/Hanna

1-28 © 2006 by Prentice Hall, Inc. Upper Saddle River, NJ 07458

Excel QM’s Main Menu of Excel QM’s Main Menu of Models continuedModels continued

The highlighted area shows forecasting modelsThe highlighted area shows forecasting models