Quantifiying « performance » What figures tell us about what we do not see (and how)
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Quantifiying « performance » What figures tell us about what we do not see (and how) Thomas Cantens Research Unit WCO 2014 Revenue Conference
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Quantifiying « performance » What figures tell us about what we do not see (and how). Thomas Cantens Research Unit WCO 2014 Revenue Conference. Daniel Defoe A Journal of The Plague Year (1720) « Frightful number ! ». how figures show the invisible and its own dynamics. - PowerPoint PPT Presentation
Transcript of Quantifiying « performance » What figures tell us about what we do not see (and how)
Quantifiying « performance »
What figures tell us about what we do not see (and how)
Thomas CantensResearch Unit
WCO 2014 Revenue Conference
how figures show the invisible and its own dynamics
Daniel Defoe A Journal of The Plague Year (1720)
« Frightful number! »
Completion of a research cycle
Alternating phases of fieldwork and publications/conferences (with peer-reviewing)
Consolidation of practical experiences in one document
Expertise and updates to the document
A practical content
Discussion on principles
A « story » following a chronological path (a posteriori)
A description on what happened during each phase: prerequisites, examples of actions, lessons learned and risks for each step
Illustrations through concrete examples
Description of the requirements
Human resources
Technology and training…
International expertise (if needed)
A description for each phase
Principles
Actions (meetings, documents to be issued, experts’ missions…)
Lessons and risks
The overall achievements at the end of each phase
Examples of reports, indicators, contracts, …
A description for each phase
Principles
Actions (meetings, documents to be issued, experts’ missions…)
Lessons and risks
The global achievements at the end of the phase
Examples of reports, indicators, contracts, …
A description for each phase
Principles
Actions (meetings, documents to be issued, experts’ missions…)
Lessons and risks
The global achievements at the end of the phase
Examples of reports, indicators, contracts, …
A description for each phase
Principles
Actions (meetings, documents to be issued, experts’ missions…)
Lessons and risks
The global achievements at the end of the phase
Examples of reports, indicators, contracts, …
A description for each phase
Principles
Actions (meetings, documents to be issued, experts’ missions…)
Lessons and risks
The global achievements at the end of the phase
Examples of reports, indicators, contracts, …
Some guiding questions
« best practices » versus « bad pratices » ?
Objectivity versus subjectivity ?
What is a success?
Expert process versus democractic process?
WCO Research Unit
http://www.wcoomd.org/fr/topics/research.aspx
http://centre-norbert-elias.ehess.fr/
