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Qualityawards 110829054145-phpapp02
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BASAVARAJ PATIL
QUALITY AWARDS
QUALITY?
What does the term quality mean?
“Quality” represents the extent to which a good/service meets or exceeds expectations Overall Quality
Quality along many dimensions
term used for today’s new concept of quality is total quality management
QUALITY AWARDS
Quality awards: special recognition
Strive for excellence
Generate interest in quality programs
Meet challenges
QUALITY AWARDS
Rajiv Gandhi National Quality Award
The Golden Peacock National Quality Award.
IMC Ramkrishna Bajaj National Quality Award
Malcolm Baldrige National Quality Award (MBNQA)
The Deming Prize
RAJIV GANDHI NATIONAL QUALITY AWARD
Instituted by BIS in 1991
It’s a annual feature
Designed similar to Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.
RGNQA HELP’S INDUSTRY
Encouraging improvements, consumer satisfaction
Recognize improved quality
Guideline to evaluate own quality
Providing specific guidance
RAJIV GANDHI NATIONAL QUALITY AWARD
Large scale manufacturing
Small scale manufacturing
Large scale service sector
Small scale service sector
BEST of ALL
RAJIV GANDHI NQA ASSESMENT CRITERIA
Large scale Org Leadership
Policies
Objectives
HRM
Resources
Process
Employee satisfaction
Business results
Small scale Org Leadership
HM
Processes
Customer focused results
Impact On society
Business results
THE GOLDENPEACOCK AWARD.
Institute of Directors in February 1991
Total Quality improvements in manufacturing as well as service organisations in India
presented at the World Congress on Total Quality
stimulates and helps organisations to rapidly accelerate the pace of customer-oriented improvement process
GOLDEN PEACOCK AWARDS
scoring and feedback are based on three evaluation dimensions:
(1) Approach (2) Deployment and (3) Results
MBNQA- WHAT IS IT?
Award named after the former Secretary of Commerce – Regan Administration
Intended to reward and stimulate quality initiatives
Given to no more that two companies in each of three categories; manufacturing, service, and small business
Past winners; Motorola Corp., Xerox, FedEx, 3M, IBM, Ritz-Carlton
THE DEMING PRIZE
Given by the Union of Japanese Scientists and
Engineers since 1951
Named after W. Edwards Deming who worked
to improve Japanese quality after WWII
Not open to foreign companies until 1984
Florida P & L was first US company winner
THE DEMING PRIZE
Both individuals and organizations qualify for the Deming prize
Annually presented to companies that show improvement in the field of total quality management
No industry barrier
Divisions of a company
HOW TO DECIDE THE WINNERS???
How well is TQM implemented
Rules and regulations
Depending on production and non-production parts of the firm.
IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD
Instituted in 1997
objectives
Promote quality awareness and practices in Indian Business
Recognize achievements of Indian companies in the field of quality
Publicize successful quality strategies and programs
IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD
The Quality Award is presented every year to Companies in
Manufacturing organizations
Service organizations
Small Businesses
Overseas Organizations
Education and
Health Care
IMPACT OF QUALITY AWARDS ON TQM
Stimulate companies to improve quality and productivity
Recognize the achievements of the companies
Providing guidance to the companies
HOW QUALITY AWARDS HELP BUSINESS
Identify a critical process that needs improving
Identify an organization that excels in this process
Improve the critical process
develop a benchmarking, best practice, and business excellence information to serve the needs of companies
CONCLUSION
While leading organisations compete to win awards, the main purpose of these awards is to encourage more companies to adopt quality management principles
The models are practical tools; they help organisations to measure where they are now and where they want to be in the future.
The models also help organisations to create a plan to reduce the gap between these positions.
Thank you