Quality Tools in the Classroom

Summer Conference

2009

Definition of Quality

Meeting/Exceeding Customer’s requirements

with– Consistency

– Reliability– Predictability

10 Key Quality Concepts

• Develop a Customer Orientation• Work toward a clear mission and vision• Continuously Improve• Share Trust, Power, and Ownership• Encourage Teamwork• Make systems and processes work better• Use Scientific Method to Make Decisions• Rethink Ranking and Grading• Understand Variation• Promote pride in work

Workforce Trends

• 1950– Professional/Managerial 20%– Skilled 20%– Unskilled 60%

• 1996– Skilled/Prof/Managerial 70%– Unskilled 30%

• 2000– Skilled/Prof/Managerial 85%– Unskilled 15%

Do well in school so you can. . .

Voice of the Customer

The USA needs graduates who:• Are customer oriented• Are systems thinkers• Understand work as a

process• Are committed to

improvement• Make decisions based on

data• Are active learners• Are team oriented

Rubrics

• The quality criteria by which something is evaluated or developed.

• Use of anchors and exemplars with rubrics establish clear expectations for students

Consensogram

Lotus

PDSA Cycle

Affinity Diagram

TQM

• A philosophy of continuous improvement

• Along with constructivist philosophy of education

• Helps us to focus on the bigger picture for students

Plus Delta