Quality Systems (2)
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Da Nang University of Economics UNIT 15 Managing Business Activities to Achieve Results (MBAAR) Quality
Transcript of Quality Systems (2)
Da Nang University of Economics
UNIT 15Managing Business Activities to Achieve
Results(MBAAR)
Quality
Agenda
• Quality systems• Quality control• Quality assurance• Total quality management• Managing and monitoring quality• Cost of quality
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QUALITY SYSTEMS
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Quality• Quality: the totality of features and
characteristics of a product or service which bears on its ability to meet stated or implied needs
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Quality
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Quality of Design
Quality of Conformance
Quality
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Product Design•Assess customer needs•Design a product to meat these needs•Involve suppliers, customers and manufacturing staff•Set product specification
Quality
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Product Design.. Why there are bumps on “5” key on your phone and “f” and “J” keys on your laptops?
Why “off” switch is downwards for circuit breakers?
Quality
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Product Design.. Future cell phones
Source: www.huffingtonpost.com
Quality
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Product Design.. Future cell phones
Source: www.huffingtonpost.com
Quality
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Process Design•Process must be designed to meet final product design specification•Design process while product is being designed•Set process limits
Quality
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Process Control:•Ensure that process produces a product according to product specifications•Keep the process within limits
Quality
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(1) Identify ALL Product Requirements needed by customers and designers.It can be in terms of:•Size•Weight•Material •Durability•Features, Functions, Conformance •EHS (Environment, Health and Safety)(2) Compare it with quality criteria and Reject/Accept some requirements: Finalize a new “requirements specification” Doc.
Quality systemsQuality system Includes:•Materials•Components•Type of machine used in:
– Design– Manufacturing– Packaging – Material handling– Testing– shipping
•Training and experience of production staff•Environmental conditions
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Quality systems
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Quality Manual
Main process& sub-processes
Quality Procedures
Work Instructions(for detail tasks)
Supporting Documents
Design Doc.Blueprints
ProcessFlowcharts
Checklists Forms Records
Quality systems
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Blueprints
Case study: The Coca-Cola1. Identify product requirement for Coca-cola.2. What quality systems can you identify in
Coca-Cola production?(Materials, technology, people, processes,
packaging, material handling, etc.
• Present in PPT: In group: • Max. 6-8 slides• On Friday
URL: http://www.youtube.com/watch?v=dVfUo6NzTKE16
Quality standards
• ISO classification include:– From ISO 1 – to ISO 80000
• ISO 9000 : Output quality management
• ISO 19001 : Environmental management
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Quality standards
ISO certificate process
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The quality hierarchy
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Total Quality Management
(TQM)
Quality Assurance(QA)
Quality Control(QC)
Inspection
Wider perspective (entire organisation)
Operational techniques Reduce costs of quality
Planned and systematic actions Make sure design is according
to specifications/ requirements (rules, policies, procedures, etc.)
Product inspection
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