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MRCM publication about Quality Safety.

Transcript of Quality Safety.pdf

  • 1Competition winners promote teamwork:

    TWO ARE BETTER THAN ONE(even if the second one is a donkey)

    QualitySafety Newsletter June 2015

    QSNEWSTord Brath, Golden Ocean

    Focus area:

    Communication and commercial pressure| Page 8

    Captain Sean LileyNew to Frontline and QualitySafety:

    The proactive approach and passion impresses me| Page 34

    | Page 6

  • 2Increased reporting often comes with increased focus on safety and quality in the way we work, and will much likely reduce the number of personal injuries.

    QualitySafety is improving...

    QualitySafety Newsletter June 2015 Editorial

    We have focused on QualitySafety for many years because we have achieved good results as a part of the programme. The statistic in our fleet shows less incidents and accidents and more efficient operations. In addition we have improved our reputation, we have less off-hire and better insurance conditions. This is profitable for the owners and keeps us in business.

    When it comes to personal injuries, the statistic is also pointing in the right direction. Even though there have been ups and downs, the lost time injury frequency (LTIF, see table) shows that our seafarers have fewer injuries than ten years ago.

    For 2014 we had a little more than 0,5 injuries per 1 million hours of work for our tankers and bulk fleet. The average of the industry is 1,08 injuries, which means our seafarers injury frequency is 50 % lower than for other seafarers in the industry.

    We have achieved this while the number of near misses and near accidents have increased. That makes sense; Increased reporting often comes with increased focus on safety and quality in the way we work, and will much likely reduce the number of personal injuries.

    But we know from experience that our good results from the past do not keep us safe in the operations we do today and tomorrow. Safety is not something we have, it is something we have to create every day. It takes a lot of effort from all of us to maintain our positive trend and improve even more.

    We have had an unfortunate nasty incident on one of our VLCC during a tank cleaning operation. Luckily there no personal injuries or casualties.

    This shows that we cannot afford to relax when it comes to QualitySafety. The consequences may be severe, and this is not an option. We want everybody to return safely to your families after EVERY contract.

    So please keep up the good QS work, work as a team on board and stay safe!

    Safe sailing!

    Best regards,Capt. Svein OmmundsenFleet Manager Frontline Management AS






    02005 2006 2007 2008 2009 2010 2011 2012 2013 2014


  • 3Newcomer Captain Riley instantly impressed by QS: It seems like the companies

    really do care

    Totally new to the concept, the young SeaTeam Captain is impressed by the proactive approach to safety and passion for QualitySafety on his new employer.

    Captain Sean Riley recently had his first meeting with QualitySafety at a conference in Manila. This happened shortly after being em-ployed by SeaTeam: The guys at SeaTeam thought the Manila conference would be the perfect introduction for me to the QualitySafety concept before I took command of one of their vessels, as I had not previously worked with either Frontline or Sea Team, he explains.

    He had never before seen what he witnessed at the conference. I must say that I was extremely impressed with how proactive both Frontline and Sea Team are towards QualitySafety. Its really nice to see just how passionate the people involved with implementing these systems are. This passion was well demonstrated through the amount of effort that was put into the conference in Manila.

    Used to a reactive approachLiley was previously employed by a ship management company where he worked on tankers with both BP and Shell. He was sailing

    as Master of a medium range sized product tanker and additionally spent time in command of a bunker vessel in Australia. He also has experience ashore in seconded roles such as Vessel Manager, Marine Standards Superintendent and Designated Person Ashore (DPA). You quite often find that when it comes to quality and safety onboard vessels, a lot of com-panies just take a reactive approach towards incidents or accidents experienced rather than getting out there and really being proactive before a situation occurs. The conference was a great demonstration to both me and other seafarers within the fleet just how serious and passionate about QualitySafety the companies are. It feels like the companies really do care! As a newcomer on board, Captain Liley has especially noticed a posi-tive operational atmosphere among the crew and officers. Everyone appears to be interacting and working together really well. There is relaxed two-way communication from the senior of-ficers right down through the ranks. All crew seem very at ease with

    Continues on the next page

    Capt. Sean Liley on board Front Lion.

    InterviewQualitySafety Newsletter June 2015

    Captain Sean Riley

  • 4InterviewQualitySafety Newsletter June 2015

    Passage Plan briefing with navigational team and C/E. Johnson Tamondong Cadet, Alisrair Alba 2/O, Chinnappa Jayapaul C/E (behind), Venkata Bammidi C/O, Capt. Sean Liley and Dexter Garces 3/O.

    approaching and discussing issues within the vessel. It really feels like youre part of a team, he says.

    This is different compared to his experiences on previous vessels. They have tried to head in a similar direction, however the execution and adoption by the crew hasnt quite been the same.

    It felt like senior officers were trying to force these concepts onto the crew. On board the SeaTeam/Frontline vessel it feels like the QualitySafety concept has been adopted through out the entire ships complement. Everyone is collectively working towards the same QualitySafety goals.

    Real leadership is the keyWhen asked about the key elements for succeeding with QS on board, the Captains says this: To be honest, I think Frontline and Bl have got the Crew Resource Management model spot on. The six elements culture, operational atmosphere, communication, procedures, stress/workload and sleep/fatigue are exactly the elements you need to control to succeed with QualitySafety. However, in saying this I do believe the senior management on board a vessel ultimately will determine whether

    QS succeeds or fails. If the guys in the senior positions, especially the Master, dont support and promote the implementation of QS, its never going to work.

    He has already seen that QualitySafety are helpful to him as a Master. It helps to break down barriers between people of different ranks and culture, and I feel its really helped improve the operational atmosphere on board. A Master and an OS can talk together, and there is a much higher chance that small issues on board are reported early. Then we can prevent them from becoming serious accidents and incidents with disastrous consequences.

    Ambitions for QSCaptain Lileys ambitions for QualitySafety on board is to see the crew perform at a high level onboard and then return safely home to their families. I feel that being passionate about QS really demonstrates to the crew that you care about their well-being onboard. Ultimately, to hear that crew is requesting to come back and return to the Front Lion, that would be a real honor. I feel this can be achieved through Quality Safety.

  • QS meetings: From knowledge to action

    Safety meetingsQualitySafety Newsletter June 2015

    How to transfer this into everyday practice:

    l Also use the principles for involvement in the safety meetings in arenas like safety morning meetings, toolbox meetings and other formal/informal situations where work is being planned and discussed.

    l Involve the crew members in planning processes where their input may be relevant.

    l Discuss the work approach and agree on constructive and safe solutions.

    l Keywords are respect, involvement and trust.

    How to make everybody participate in the safety meetings:

    l Let everyone feel they are a part of the team.

    l Give assigned tasks to everybody.

    l Assign different group leaders each meeting for the group work sessions. If there is rotation, it is easier to involve everybody.

    l Ask questions and debate answers in plenary during the meet-ing.

    l Welcome the suggestions and opinions of others.

    l Encourage all crew members to speak up and share their ideas and appreciate their effort.

    The QS meeting is a very important arena for highlighting the human factors and teamwork. But it does not help to know the remedy if we do not take the medicine when we need it:



    Golden Ruby Front Queen

  • Front Ariakes positive approach towards multicultural teamwork wins the first place and prize money (1500 USD).

    Winner: Front Ariake

    As always, there are competition entries from a great deal of vessels in the Frontline fleet. Thank you for your effort and contributions. Some of you have answers with contributions from many crew members (or ALL crew members). It is positive to engage the whole crew like this, and the questions in the competition are important to think about. But, please remember the importance of having a united approach to cultural differences on board.

    As most of you correctly reflect upon, the MCRM factors operational atmosphere and communication are vital keys to overcome cultural differences. On board there may be great differences among the crew members when it comes to national culture. Having a strong company culture is important to b