QUALITY POLICY STATEMENT

QUALITY POLICY STATEMENT• Freight World is a dynamic and professionally managed global

logistics and customs clearing company. Our strength lies in our expertise built over many years of experience.

OUR PROMISE TO CLIENTS IS:• From anywhere to anywhere we deliver the goods;• We only deal with the best, capable, competent and

carefully selected agents who are renowned leaders in global logistics to ensure success on the selected routes;

• We offer intermodal freight logistics to and from any point worldwide, with a distinctive competence in servicing traffic to and from Southern Africa in particular Durban-Johannesburg-Harare route, the Americas, United Kingdom including the north west European continent and the far East;

• We will provide and continually seek to improve effectiveness of a high quality service to our clients through the provision of a proficient and personal shipping forwarding, customs clearing and warehousing service from source to desired destination;

• We will delight our clients by meeting their needs and exceeding their expectations and abide by government, quasi government and international bodies requirements;

• In everything we do, we are cognizant of our corporate and social responsibility towards the community in which we operate.

VISIONTo be the renowned and most preferred Freight Logistics Company that provides efficient, effective and best possible freight logistics solutions.

MISSIONAt Freight World, we are in the freight logistics business and are here to provide total quality logistics services and solutions to our clients locally and internationally.

VALUES1. PROFESSIONALISM: In everything we do, we apply the highest possible standards of workmanship and ethics.2. CUSTOMER CARE: We are responsive to our clients’ needs and expectations.3. TEAM WORK: We encourage team effort and akin to any living organism, every member of staff is equally important to the growth and sustenance of the company.4. INTEGRITY: We honestly and truly abide by all rules and regulations of authorities whom we deal with.5. INDIVIDUAL RESPECT: We cherish divergent views in individuals who form our team.

Goals

•To be the market leader in freight logistics locally and regionally

•To double our business every 5 years

•To reward our employees fairly

•To ensure a reasonable return for our shareholders

KEY SUCCESS FACTORS

EXPERIENCE

We boast of more than 150 years combined senior management experience in forwarding and shipping.

STAFF LOYALTY

We are a team that exists like a family. For this reason we boast of unparalleled loyalty from all our members of staff. This ensures we build personalized business relationships with our customers and other stakeholders

QUALITY MANAGEMENT

Because we operate across frontiers, our management systems are international in character hence we are certified to the internationally acclaimed ISO 9001 Quality Management System.

TECHNOLOGY

Internationally, through agency agreements, we are linked to a highly efficient international network by satellite link system, which offers electronic data interchange and cargo track and monitoring facility.

In Zimbabwe, all our offices are fully computerized.

We are among the pioneers to fully implement the ZIMRA DTI system which ensures higher efficiency in customs clearing and are positioned to implement any new systems required by ZIMRA and clients.

RATES

The price element of our service is carefully designed to afford our clients the lowest cost possible whilst ensuring a reasonable return on our investment. Our rates are tailor-made for individual suitability.

FORWARDING RATES

Due to the unpredictable nature of forwarding, rates obtained from shipping lines, road haulers, rail authorities and airlines, it is difficult to quote rates with accurate precision, hence our predilection to submit quotations against specific enquiries in an effort to minimize variances.

CUSTOMS CLEARING RATES

As an agent, we have direct control and influence of customs clearance charges, hence our offer of the preferential tariff, which could be further negotiated as volumes increase significantly.

FREIGHT WORLD’S OPERATING OFFICES

Harare (Head Office and Branch Office) Harare Airport Office Freight World (Private) Limited 34 Airport Road 100 Kelvin Road South Telephone: 04-575801-5 Graniteside Contact :- Shingi 0772 126 083 Box UA 272, Union Avenue Email – [email protected] Telephone: 04-758766/9 756635/6 755595/9 Fax: 04-758770Contacts :- Felix Nyaruwanga, Gibson MazhangaraEmail – [email protected] [email protected]

Bulawayo Office/ Plumtree Forbes Border – Mutare No. 4 Cromlen Court Telephone: 0773256012 / 020-64090 Cnr. 13th Ave/ J. Tongogara P.O. Box 2905Telephone: 09-68760/ 67445 Contact –Malvern Mukavari Fax: 09-78047 Email – [email protected] Contact: Mr Marange / Mr Moyo0772369006 / 0712220846 /0772672120 E-mail – [email protected]

Beitbridge Office Global – World WideStand No. 28.29 Hagelthorn Road Freight Networks Group (FNC)Telephone: 086- 22291 /22871 Details of each country available Fax: 086-22295 upon specific requestContact – Calton Mukandi - 0772397032E-mail – [email protected]

Nyamapanda Border Post Office Durban

Telephone – 0772583178 / 072-2945 Suite 2A 1st floor Upminster0025 826 646 551 Essex Gardens, Nelson RoadContact – Charles Chitombo Westville

Durban

Chirundu Border Office South AfricaTelephone: 0637-691/ 0772 627120 Direct line: 031 2666997 00260 979 215 054 General Office: 031 2667532Contact – Forget Vumba Fax line: 031 2668027

Messina Office mobile: 082 4978750FW Clearing (Pvt) Ltd email: [email protected] Office No. 1 Protected Truck ParkMessinaTelephone: +2715 5300385Fax: +2715 5300390E-mail [email protected]

Johannesburg (South Africa) Gweru OfficeFW Clearing (Pvt) Ltd No. 62 8th street 86 Wolhuter Street Droste Park Ext 1 GweruJeppestown email: [email protected] Gauteng, South Africa Telephone: (054) 229947 - 49Telephone: +2711 6145091 Mobile: 0775 220 192Fax: +2711 6180161E-mail –[email protected]

MANAGEMENT PROFILE

BEN MUKANDI (EXECUTIVE CHAIRMAN)

• Founder member and Chief Executive Officer.• Vastly experienced, started shipping career in 1976

with Manica Zimbabwe.• Moved to Casalee Cargo in 1984 as Airfreight Exports

Manager.• Appointed Operations Manager in 1986.• 1988 appointed Operations Manager for international

shipping company (AMI) headquartered in Belgium.• Rejoined Casalee in 1990 as Operations Director.• With the acquisition of the Casalee group by Manica,

co founded Freight World as a subsidiary of TSL.• Led and negotiated the MBO of Freight World from

TSL group.

MANAGEMENT PROFILE

FELIX NYARUWANGA (MANAGING DIRECTOR)

• Graduated from the University of Zimbabwe in 1991 with a Bachelor’s Degree in Business Studies Honors.• Has been in the customs clearing and shipping industry for 16 years.• Worked for the department of Customs and Excise for 3 years as senior examinations officer before joining the private sector.• Has been with Freight World for 10 years rising through the ranks from Imports Controller to Operations Director in 2004.• Very strong and versatile in Customs rules and regulations, valuation and tariff classification.• Very good rapport with Freight World clients, suppliers and freight agents.• Hands on operations person.• Holder of a certificate of Finance for non finance managers with the University of Zimbabwe and a certificate of Supervisory management from Success Motivation Institute.• Holder of Masters in Business Studies Administration (MBA) with the University of Zimbabwe.

MANAGEMENT PROFILE

PAUL CHAWAFAMBIRA (SALES DIRECTOR)

• Started career at Manica Freight in 1980 as Surface Imports Clearing Clerk, rose to the level of Channel Controller, transferred to airfreight division in 1983.

• Joined Casalee Cargo as Imports/Exports Manager in 1986• Promoted to Projects Manager and handled various major

projects• After sale of Casalee to Manica in 1992, rejoined Manica as

Imports/Exports Manager• Joined Freight World as Projects Manager in 1994• Promoted to Projects/Sales Manager then to Marketing

Director in March 1999

OUR MAJOR CLIENTS INCLUDE

1. TURNAL FIBRE

2 . VARIOUS NGO’S – Plan International - Catholic Relief Service - Population Services International - GTZ ( German Development Corporation )

3. ZMDC

4. TRIANGLE SUGAR LTD

5. ZESA HOLDINGS

6. CITY GLASS

7. MINISTRY OF AGRICULTURE

8. TARCON

9. ZRP (HQ)

10. ZIMASCO

11. TOTAL ZIMBABWE

12. OK ZIMBABWE

13. DELTA

14. RIOZIM

15. TOBACCO RESEARCH BOARD

16. NATIONAL TYRES SERVICES

17. EARTHEN FIRE

18. MUROWA DIAMONDS

19. MIMOSA

7. NATIONAL CARPETS

1. PREMIER AUTO

2. QUEST MOTORS

3. MEGA PACK

SERVICES OFFERED

1. CUSTOMS CLEARING

2. FORWARDING OF CARGO BY ALL MODES OF TRANSPORT

3. WAREHOUSING (GENERAL AND BONDED)

4. REMOVAL IN TRANSIT

5. REMOVAL IN BOND

6. EXPORT DOCUMENTATION

7. DELIVERY OF AIRFREIGHT CARGO

8. DELIVERY OF SEAFREIGHT CARGO

CONTACT DETAILS FOR FOUR TRACEABLE REFERENCES

DELTA CORPORATION LIMITED (PROCUMENT)T. G. [email protected] Telford Road, Graniteside, HarareTel No. 770486-93Customs clearing imports and exports

2001 to date

RIOZIMG.M. [email protected] Kenilworth Road Highlands, HarareTel No. 746141/9 776085/95Customs clearing imports & exports2002 to date

POPULATION SERVICES INTERNATIONAL

T. [email protected] E Emerald Office Park30 The Chase WestEmerald HillHarareTel No. 334631/2 339580/32007 to date

BANK DETAILS

Commercial Bank of ZimbabweBranch: Kwame NkrumahAccount No.: 01120089200023

Kingdom BankBranch: Graniteside BranchAccount No.: 4904226

Standard CharteredBranch: Africa Unit SquareAccount No.: 8740220984800

We offer our clients a reliable service and assurance of delivery anywhere in the world

QUALITY POLICY STATEMENT

Documents

Transcript of QUALITY POLICY STATEMENT