QUALITY POLICY -  · telecom equipment’s installations/integration, DT, TN/MINILINK, ...

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Transcript of QUALITY POLICY -  · telecom equipment’s installations/integration, DT, TN/MINILINK, ...

  • QUALITY POLICY

  • 2

    SUMMARY

    Publication Date January 15, 2010

    Review Date May 1, 2015

    Related Legislation/Applicable Section of Legislation

    DR Congo, LOI N 015/2002 DU 16 OCTOBRE 2002 Codes of Work.

    Related Policies, Procedures, Guidelines, Standards, Frameworks

    UTECH International Health and Safety, Guidelines & Safety File, Environmental Policy

    Replaces N/A

    Office/Health and Safety Manager Mr Sylvain KATUNDA

    Office/Health and Safety Manager phone

    +243810392585

    Senior Project Manager Mr Floyd NGWALA

    Senior Project Manager phone +243858102358

    Applies to All UTECH Employees

    Key Words UTECH Internationals Quality Policy.

    Status Current

    Approved by Senior Project Manager

    Version Ver 2.0

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    CONTENT

    SUMMARY ................................................................................................................... 2

    CONTENT ................................................................................................................... 3

    INTRODUCTION .......................................................................................................... 4

    POLICY & OBJECTIVES ................................................................................................ 4

    DEFINITIONS .............................................................................................................. 5

    QUALITY POLICY ......................................................................................................... 5

    QUALITY PLANNING .................................................................................................... 5

    UTECH Intl ENVIRONMENTAL POLICY STATEMENT ........................................................ 6

    UTECH Intl ORGANIZATIONAL CHART ........................................................................... 7

    AUTHORITY & RESPONSIBILITIES ................................................................................ 8

    Authority ................................................................................................................. 8

    Responsibilities ......................................................................................................... 8

    MANAGEMENT REVIEW & INTERNAL AUDIT ................................................................. 10

    CONTRACT REVIEW .................................................................................................... 10

    DESIGN CONTROL ...................................................................................................... 11

    DOCUMENTATION & CHANGE CONTROL ...................................................................... 11

    PURCHASING ............................................................................................................. 12

    CUSTOMER SUPPLIED ITEMS ...................................................................................... 13

    PROCESS CONTROL .................................................................................................... 13

    RECEIVING INSPECTION ............................................................................................. 13

    INSPECTION AND TESTING ......................................................................................... 13

    PRODUCTION & MEASURING EQUIPMENT .................................................................... 14

    INDICATION OF INSPECTION STATUS ......................................................................... 14

    NON-CONFORMING ITEMS, PREVENTIVE & CORRECTIVE ACTION ................................. 14

    HANDLING, STORAGE, PACKAGING, PRESERVATION & DELIVERY .................................. 14

    RECORDS................................................................................................................... 15

    TRAINING .................................................................................................................. 15

    SERVICING ................................................................................................................ 15

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    INTRODUCTION UTECH Intl was formed in 2007 to satisfy customers requirements for Telecom networking needs. This business has developed well and is expanding successfully. Additional capabilities have been added to the organization to include Surveys - Civil Work-telecom equipments installations/integration, DT, TN/MINILINK, Optic fiber works. The UTECH Intl is now engaged in including design, engineering, stocking and distribution, installation, commissioning and maintenance of equipment and systems. This Quality Policy relates to the full range of UTECH Intl activities.

    POLICY & OBJECTIVES UTECH Intl's quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the UTECH Intl to existing customers, potential customers, and independent auditing authorities. Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Senior Project Manager, Health and Safety Manager or Quality Manager. To achieve and maintain the required level of assurance the Senior Project Manager retains responsibility for the Quality Policy with routine operation controlled by the Quality Manager and Health & Safety Manager. The objectives of the Quality policy are:

    a) To maintain an effective Quality policy complying with International Standard ISO9001 (Quality policy).

    b) To achieve and maintain a level of quality which enhances the UTECH Intl's reputation with customers.

    c) To have in consideration the environmental policy to minimize the endangering risks toward the environment.

    d) To ensure compliance with relevant statutory and safety requirements. e) To endeavor, at all times, to maximize customer satisfaction with the services

    provided by UTECH Intl.

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    DEFINITIONS The terms and descriptions used in this Manual are generally defined within ISO9001 - Quality policy. Additional definitions apply for items not covered by the documents: Site: Any location, other than the UTECH Intl's established premises, where work is undertaken as part of a formal contract

    QUALITY POLICY The Quality policy applies to all activities of the UTECH Intl, and has been developed in accordance with ISO9001. The Quality policy is fully documented and structured in 3 levels: Level 1 : Quality Policy. This document details the corporate quality policy and structure of the UTECH Intl and references appropriate Operating Procedures. Level 2 : Safety File and Health & Safety Guidelines. These documents describe the actual process, and controls applied, to all activities concerned with the attainment of a quality assured contracting service. Level 3 : Environmental policy. UTECH Intl has commitment toward environmental issues that may arise. For that, our Environmental policy statement intends to mitigate the risks and maintain the green environment within our work.

    QUALITY PLANNING As the UTECH Intl operates a standard type and range of services, customers satisfaction and quality are achieved by operation in accordance with the documented quality policy. Specific customer requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of all customers declared needs.

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    UTECH Intl ENVIRONMENTAL POLICY STATEMENT

    UTECH Intl is a supplier of telecommunication services to both businesses and consumers. Protection of the environment in which we live and operate is part of UTECH Intls values and principles and we consider it to be sound business practice. Care for the environment is one of our key responsibilities and an important part of the way in which we do business. In this policy statement we commit our company to: Complying with all relevant environmental legislation, regulations and approved codes of practice; Protecting the environment by striving to prevent and minimize our contribution to pollution of land, air, and water; Seeking to keep wastage to a minimum and maximize the efficient use of materials and resources; Managing and disposing of all waste in a responsible manner; Providing training for our staff so that we all work in accordance with this policy and within an environmentally aware culture, Regularly communicating our environmental performance to our employees and other significant stakeholders; Developing our management processes to ensure that environmental factors are considered during planning and implementation; Monitoring and continuously improving our environmental performance. The policy statement will be regularly reviewed and update as necessary. The management team endorses these policy statements and is fully committed to their implementation. Name : Mr Floyd NGWALA NGUNDA Position : Senior Project Manager. Signature : Date of issuance : January 20th, 2011. Revision date : January 20th, 2015.

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    UTECH Intl ORGANIZATIONAL CHART

    SENIOR PROJECT MANAGER FLOYD NGWALA

    QUALITY MANAGER SERGE MASUNDA

    IMPLEMENTATION MANAGER / CIVIL WORK

    AUSTIN DOUGLAS

    CLEANER DRIVER

    T LEADER 2/ Supervisor

    THOMAS MAYEMBA

    T LEADER 3