Brighton School of Business and Management Limited

Brighton School of Business and Management Limited

Quality Management and Project Management Combined Assignment Word Count for each assignment should be between 2,000 and 2,500 words Assignment 1 Quality Management in a Business and Services Context You need to:

describe how quality assurance and control is applied to the operational activity within your organisation

describe how quality performance is measured within your organisation

explain how communication and record keeping is managed in your organisation

describe how quality management principles are applied to the strategic planning carried out by your organisation

Assignment 2 Quality Controls and their Benefits to the Customer You need to:

define quality in terms of customer satisfaction

assess the information made available to customers

explain the relationship between effective marketing and customer satisfaction

evaluate the benefit of user and non-user surveys in determining customer needs

examine the methods of consultation employed in your organisation to encourage participation by under-represented groups

investigate the value of your organisation’s complaints procedure and analyse how this is used to improve quality

Assignment 3 Quality Management Schemes You need to:

select three different quality management schemes appropriate to commercial operations

describe the rationale underpinning each scheme

identify the main similarities and differences between these schemes

explain how the implementation of each scheme would benefit your organisation Assignment 4 Applying Quality Management Principles to Improve Performance You need to:

explain the role of self assessment in order to determine an organisation’s quality ‘state of health’

recommend the introduction of one of the quality schemes that you discussed in Assignment 3

describe the stages of staff consultation necessary for effective implementation of this scheme

explain in detail how this scheme would improve internal quality activity within your organisation

explain in detail how this scheme would improve the quality of service provided to your customers

Brighton School of Business and Management Limited

Brighton School of Business and Management Limited

Assignment 5 Applying Project Management Principles You need to:

describe the background and principles of project management

appraise the viability of projects and identify success/failure criteria

discuss the principles behind project management systems and procedures

identify the key elements involved in terminating projects and conducting post-project appraisals Assignment 6 Project organisation, processes, and people For the proposals that you have outlined in Assignment 4 above: You need to:

prepare an outline project plan for the implementation of this scheme

specify human resources and requirements for the project

identify the organisational structure, roles and responsibilities of participants within that project

describe how project scheduling, estimating and cost control techniques would be applied

describe the methods that would be used to measure project performance

describe project change control procedures that would be applied

explain how the completed project would be evaluated

identify project leadership requirements and qualities for this project