Quality Manual ISO 9001:2008 - Kelkan for General...
Transcript of Quality Manual ISO 9001:2008 - Kelkan for General...
E: [email protected] W: www.kelkangroup.com
Sulaymaniyah House 4, Street 6, Baxtiary District 111, Sulaymaniyah, Kurdistan Region of Iraq
Kelkan Contracting Ltd.
Quality Manual ISO 9001:2008
This manual describes the process of quality insurance of products and specialized
services of Kelkan Contracting Limited (Kelkan), which complies with the ISO
9001:2008 standard and the process of implement the quality management system.
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 2 of 26
Preparation and Approval This manual prepared by the Quality Management System (QMS) committee of
Kelkan Contracting Limited.
Intellectual Property
All documents and information contained in this manual are the property of Kelkan
Contracting Ltd. and cannot be used, reproduced in whole or in part, without the written
consent from the Managing Director.
Prepared by QMS Committee and Wael Jasim Muhammad.
Prepared by
QMS committee
Reviewed by Management
Representative
Approved by Managing Director
Signature
Name Eng. Wael Jasim
Muhammad
Post QMS coordinator
Date
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 3 of 26
Distribution List
No. A hard copy of this manual submit to Type of copy
1 Managing Director
Controlled copy 2 Management Representative
3 Quality Management Managers
4 Clients
Non Controlled copy
5 Suppliers
6 Sub-contractors
7 Others as Company CV
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 4 of 26
Revisions page
Revision
No.
Revision
Date
Revised Item
No. Revision Description
1 19-7-2014
Organizational
chart
Updating the Organizational chart of
departments & jobs also
2
3
4
5
6
7
8
9
10
After 10 Revisions a new version will be Issued
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 5 of 26
Table of Contents
Contents
Distribution List ....................................................................................................................................... 3
Revision History Table ............................................................................................................................. 2
Figures & Table ....................................................................................................................................... 6
Introduction ............................................................................................................................................ 7
Definitions and Terminology ................................................................................................................... 8
Method of establishing and implementing the system: ......................................................................... 8
Components of the Quality Manual ....................................................................................................... 9
1. Scope of Quality Management System ....................................................................................... 9
2. Exclusions……………………………………………….…………………………………………………………………………….9
3. Purpose ....................................................................................................................................... 9
4. General ........................................................................................................................................ 9
5. Company profile .......................................................................................................................... 9
6. Our Mission statment ................................................................................................................. 9
7. Regulation ................................................................................................................................. 11
7. Description of quality management system ............................................................................. 11
9. The Organizational Charts & Process Map................................................................................ 12
10. Quality Policy ............................................................................................................................ 17
11. Quality Objectives ..................................................................................................................... 19
12. Responsibilities, authorities and communication ..................................................................... 21
13. Documentation System……………………………………………………………………………………………….………24
14. Document's Coding System.……………………………………………………………………………………….……….24
15. The Procedures of Quality Management System ................................................................... 225
16. References ............................................................................................................................... 256
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 6 of 26
Figures & Table
Figures / Table Title Page No.
Table 1: Contact Addresses and its Related Information. 11
Table 2: Core Processes and its Related Information. 12
Figure 1A: The Organizational Chart 13
Figure 1B: The Organizational Chart of jobs 14
Figure 2: The Process Map 15
Figure 3: Quality Policy 18
Table 3: Quality Objectives and KPIs 19
Table 4: Responsibilities' Matrix 22
Figure 4: Documentation Pyramid & Coding system 24
Table 5: List of procedures 25
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 7 of 26
Introduction
Founded in 2004 as a private limited liability company, Kelkan Contracting Limited
is registered and actively working in the Kurdistan Region of Iraq. Kelkan is the
leading company in providing oil services, assisting international oil companies
(IOCs) in civil and earth works, rig site preparation, camp management, catering,
fabrication, personnel and machinery in addition to the supply of provisions and all
other sourcing issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged and remote terrains. Kelkan has the capability and
know-how to undertake tough assignments and meet clients’ deadlines. Pioneers
in their field, Kelkan has implemented many projects in the region for various
international oil companies and its service partners. Through applying for the ISO
certificate and applying the Quality Management System procedures, Kelkan
ensures to satisfy its clients by committing to applying an international
management system. The system will ensure higher satisfaction level by efficient
performance of work related activities in accordance to the specification (ISO
9001:2008) for the following purposes:
1. Description of the Quality Management System of the company.
2. Assisting the staff to further understand their roles within the
organization, thus giving them an increased sense of the purpose and
importance of their work.
3. Increase the confidence of the clients by increasing the quality of
products and specialized services offered by the company based on a
global documented system.
4. Clearly specifying the requirements for the quality of products and
services provided by suppliers and sub-contractor. Also, by to provide
objective evidence that specified requirements have been achieved.
5. Define the adopted work methods by the company, which will
guarantee the quality of products, specialized services, and the
adopted quality policy.
6. Implemented as a profile to introduce the company to clients and as a
training material for new employees.
7. Implemented as a base for continual improvement to ensure continuity
of increasing the quality level of services.
8. Implemented as a basis to check the quality of the products.
9. Implemented as a basis to assess the effectiveness of the quality
management system.
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 8 of 26
Definitions and Terminology
For the purposes of this Manual, the following words have been defined as:
Quality: is defined as a product's compliance with its design specifications. These
specifications include the customer's requirements and local statutory and
regulatory legislation (ISO 9001:2005)
Quality Management System (QMS): is defined as a system established to
ensure achievement of the quality objectives by the quality policy adopted by top
management in accordance to the requirements of the standard of the standard
(ISO 9001:2008).
Method of establishing and implementing the system:
The system has been established by all departments with the supervision of IQDC
Company and Quality Management committee.
Four steps have been taken to implement this system:
1. Gap analysis.
2. Recommending corrective actions which include control methods.
3. Establishment and documentation of the system.
4. Implementing and auditing the system.
Personal meetings have been used for data collection during the gap analysis stage.
The meetings have been organized by IQDC consultants and QMS Committee, the
Standard ISO 9001:2008 and the Iraqi local statutory and regulatory legislation have
been used as an assessment criteria to establish the system.
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 9 of 26
Components of the Quality Manual
1. Scope of Quality Management System
The scope includes products, specialized services, and activities, which conforms the requirements of ISO 9001:2008 Standard. 1.1. Oilfield civil works.
1.2. Fabrication & installation.
2. Exclusions
There is no exclusions.
3. Purpose
The purpose of this Quality Manual is to define the Quality management
System in its entirety for Kelkan Contracting limited.
4. General
This Quality Manual addresses the requirements of the ISO 9001 Standard.
All reference to the ISO 9001 Standard forward shall be considered as the
current revision of the ISO 9001 Standard. The Quality Manual defines the
Quality Management System as it applies to Kelkan Contracting limited.
5. Company profile
Kelkan Contracting Limited was formed in 2004 as a private limited liability
company, registered and actively working in the Kurdistan Region of Iraq (KRG).
Kelkan is a leading company in providing oil field services within the KRG and has
proven itself to be an outstanding example in its field. Kelkan is an experts
contracting, assisting international oil companies (IOCs) in civil and earth works,
camp management, construction, providing qualified personnel and supplying
reliable machinery in addition to the supply of provisions and all other sourcing
issues.
Kelkan operates throughout the Kurdistan Region and has experience and
resources to operate on rugged terrains as well as the capability and know-how to
undertake tough assignments and meet client's deadlines. Pioneers in their field,
Kelkan has implemented many projects in the region for various international oil
companies and it has successfully supplied many internationally recognized oil
and gas companies with construction services in site preparation, access road
construction and camp construction.
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Kelkan staff are fully trained and experienced to work along with international
companies and adhere to HSE standards in the oil and gas sector. Kelkan is a
local company that has the advantage of experience and locality that adds to its’
expertise in cultural customs and sensitivities when it comes to assisting clients
with local issues and communal relationships.
6. Our Mission Statement
Kelkan Contracting Limited “Kelkan “is wholly customer and service focused. We
work closely with our clients to fully understand their business, their objectives
and their expectations in order to provide optimum value and support. The
company is committed to surpassing the highest of expectations, working within
an environment of continuous improvement and allied with a total appreciation of
the criticality of compliance in every aspect of our day to day business.
Behind every contract, supply chain solution, communication and rapport with
our client is at the core of our policy. Whether we are managing the entire supply
chain or offering a specialized service, our ability to listen and learn before taking
action is what makes our employee’s partners in your business which makes our
solutions more effective and long lasting.
The energy sector has unique and pressing construction, civil, mechanical,
electrical, and logistical requirements. Kelkan recognizes the need to keep the
vital components flowing to maintain production and operations around the
region.
As our customer you can be absolutely confident that your project is always
managed in a professional and timely manner. Our experienced operations team
will do everything necessary to make sure the time schedule of the project is
strictly followed, quality management is up to the international standard, all
necessary procedures are in place for environmental and safety requirements
and the necessary personnel, material and equipment are on site and on time.
As the energy sector expands in our region, our company has an extensive
network of partners throughout the country with whom we look forward to being of
service to you as a generic local service provider. With this combined strength and
our long-standing network relationships, we are now poised to enter a paradigm
of excellence, becoming the strongest regional player in Kurdistan Region of Iraq,
providing full-featured construction, electrical , mechanical and logistical solutions
on a single point of contact by upholding our motto “Local Knowledge, International
Standards”..
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 11 of 26
Table 1: Contact Addresses and Its Related Information
7. Regulation
7-1 Control
Any changes and/or distribution of this Quality Manual are controlled and approved
by the management representative.
7-2 Distribution
This Quality Manual is a controlled document (see Distribution List, page 2). There
are hard copies created for reference, or temporary distribution, but the only the
controlled copy is maintained in the database containing QMS Procedures and
Work Instructions. Distribution of Quality Manuals is subject to approval of
management representative.
7-3 Revisions
Requests for changes to this Quality Manual can be submitted by any department.
Each Request for Change must be submitted to management representative.
Revisions to the Quality Manual are at the discretion of the management
representative and tracked by use of the Quality Manual (revision history table,
page 4).
8. Description of quality management system
The core process of the system is shown in the table below. These processes and
their related clients, input and output is highlighted in table 1. However, the system
is a bit more complicated than how it is indicated. There are more processes. Those
processes and the interaction between them are addressed in figure 1.
Address and Contact Information
Sulaymaniyah Office House 4, Street 6, Baxtiary District 111 Sulaymaniyah, Kurdistan Region of Iraq.
E-mail [email protected]
Website http://www.kelkan.com
Phone +9647707706661
Contact for tenders [email protected]
Contact for services [email protected]
Management Representative All inquiries regarding QMS, client complaints, improvement suggestions
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 12 of 26
Clients Input Core processes Output
Oil and Gas sector companies
Clients’ requests.
1- Civil Works. 2- Fabrication.
Satisfied Client: Products manufactured & services supplied exactly according to client requirements and statutory and regulatory legislation, supplied in right time to the right place.
Table 2: Core Processes and its Related Information
9. The Organization Charts & Process Map
The organization chart of Kelkan Contracting Limited, Figure 1 A, is based on
several management levels starting from top level where it is represented by the
Managing Director, second level is the departments, third is the sections and then
the units in forth level.
While Figure 1 A describe the organization chart of managements, Figure 1 B
describes the organization chart of jobs.
The Process Map demonstrates the interaction methods of the departments to
complete the client's request and how to gain their satisfaction. It has been created
through the Organizational Chart and from the perspective of quality management
system (ISO 9001). It starts from reception of the client's request and ends with
after sales services as shown in Figure 2.
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 13 of 26
Commercial
Department
HSE
Department
Finance
Department
Civil &
Construction
Department
HSE Clinic
section
HSE
section
IT section
HR
Department
Project
section
Construction
Deputy
site
engineers
unit
Camps
coordinators
section
Business
development &
Client
Relations Dep.
Logistic
section
QM
Department
Equipment's
Maintenance
section
Fabrication
section
Installation &
general
maintenance
section
Bazyan Supply
Base (BSB)
HSE (BSB)
section
Supply Chain Department
warehouse
section
Procurement
section
Legal unit
Administrator
section
Design
section
Camps
Department
Camps
bosses
units
QC section
Managing
Director
Community
relations
section
Auditing
section
Data analyst &
Documents
controller
Commercial
Deputy BSB
Coordinator
Head of
Camps
coordinators
Figure 1 A: Organizational Chart of managements
Quality Management System
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Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 14 of 26
Commercial
Manager
HSE
Manager
Finance
Manager
Civil &
Construction
Manager
Paramedic
HSE
supervisors
IT supervisor
HR
Manager
Projects
Managers
Construction
Deputy
sites
engineers
Camps
coordinators
Business
development &
Client Relations
Manager
Logistic
Coordinator
QM Manager
Equipment's
Maintenance
supervisor
Fabrication
supervisor
Installation &
general
maintenance
supervisor
Bazyan Supply
Base (BSB)
Manager
Supply Chain Manager
warehouse
supervisor
Procurement
supervisor
Lawyer
Administrator
supervisor
Design
supervisor
Camps
Manager
Camps
bosses
Managing
Director
Auditors
Head of
auditors
Data analyst
& documents
controller
Receptionist
Cleaners
Administrator
And Data Entry
Buyers
Helper
Painter
Carpenter
Supervisor
assistant
Fabricator
assistant
Fabricator
Welder
A.C
technician
Labor
Electrician
PlumberGuard
Cleaner
Receptionist
Admin
Cook
Labor
Wireman
Assist Mechanic
Mechanical
technician
Mechanical Engineer
Admin
Foremans Surveyors
Labours
Operators
Cam
p
mai
nte
nan
ce t
eamLaundry
operatorGenerator Operator
Camp Boss
Assistant / Admin
Chef
Chef Assistant
Cleaners
Tenders
Processors
Commercial
Assistant
Accounts
Receivable
Clerk
Accounts
Payable
Clerk
Financial
Accountant
Accounts
Receivable
Auditor
Cost
Accountant
Chasher
Accounts
Payable
Auditor
Tenders
Processors
QC
engineer
QC
supervisor
Commercial
Deputy
BSB
Coordinator
Projects
warehouse
keepers
Community
relations
coordinators
Head of
Camps
coordinators
Financial
controller
Figure 2 B: Organizational Chart of Jobs
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ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 15 of 26
final inspection
& monitoring
Cli
en
t's R
eq
uir
em
en
ts
Clie
nts
satis
factio
n
Managing Director
Management Representative
Control of
Records
Control of
Document Internal Audit
Monitoring and
measurement of
processes
Control of
nonconforming
product
Analysis of dataCorrective
action
Preventive
actionQMS
Rec
eip
t a
nd
id
en
tifi
cati
on
of
cu
sto
me
r re
qu
ire
me
nts
Rev
iew
th
e
Clie
nt'
s
req
uir
em
en
ts
Pla
nn
ing
of
pro
du
ct
rea
liza
tio
n
Civil &
construction
Warehouses
Design and
development
supplying
of material
Co
ntr
act
wit
h t
he
cli
en
t
Activities of Monitoring and Measuring
Maintenance Activities
Final
product
&
service
Storage
/ supply
Ensure of the quality
Co
mp
leti
on
Tic
ket
Rec
eip
t o
f d
ue
s
fro
m t
he
cli
en
ts
After-sales service
HSEFinancial
Issues
Human
Resources
Information
Technology
Planning and
Follow-up
No
yes
Clients complaints
Co
nta
ct
the
Clien
ts
Clien
ts
req
uir
em
en
ts
inspection &
monitoring
of the Activities
Construction
Activities
Fabrication
&
installation
Fabrication
& installation
Activities
Management Review
Inspection
of materials
Figure 2: The Process Map
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ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 16 of 26
The Process Map
Figure 2 above highlights the process map of Kelkan Contracting Limited. There are
two kind of processes: core processes and supporting processes. The Core process
is the process which should be done in order to produce a physical product, or provides
the specialized services. The supporting process is the assurance that client
requirements are being fulfilled.
Since all of the products and services of Kelkan provides are requested by the client,
thus the process starts when the company receives a request from a client. The
requests and enquiries is received by Business Development & Client Relations
Department. The requests shall include the client’s requirements (technical
information, properties, quantities, timing, delivery these conditions, etc.).
The Business Development & Client Relations Department will then forward the details
to the related departments (e.g. Civil & Construction Department, Camps Department,
Bazyan Supply Base, or HSE Department) for a review of the request information,
analyzing, and converting it to the department’s specifications. After the department
has reviewed the details to ensure that the company has the capability in providing the
required products and/or services in the requested quantity, a time schedule will be
generated for the required specification. Then, through the planning of product
realization, the request will be reviewed and the decision will be made based on the
Company’s capability to perform the work. The information is then returned to
Business Development & Client Relations Department. If the company cannot
implement the client requested services or products, then alternatives will be
suggested; such as a longer implementation time or different method for providing the
service.
Upon an agreement between the two parties, a contract will be signed between the
company and the client through either a tendering process or purchase orders. The
contract will include a technical section, or annex, containing all the technical details,
specifications, quantities, and time schedule of the work required. The contract or the
technical annex of the contract will be sent to the related departments for
implementation and follow-up. If there is a need for design to implementation, the
contract, or a part of it, will be designed, reviewed, and approved, to match the client
requirements. The design will be sent with an implementation plan, which will be
planned by planning department, to related departments to start implementation.
While the implementation process is running, the Quality Control department will carry
out continual inspections and tests on incoming materials, process activates, final
product, and services to ensure the defined specifications are met. In the meantime,
the planning department will be performing regular follow up on the progress of the
implementation process based on the certifications of completion issued by the Quality
Control Department.
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ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 17 of 26
While the implementation process is finished or at a stage described as per contract
condition, the Planning Department will informs Business Development & Client
Relations department to notify the client regarding the payment of financial dues.
The client satisfaction survey will be submitted at the end or during implementation
process of each contract. The QMS committee, Management Representative,
Managing Director will keep the implementation of the quality management system
under control by programed internal auditing and by the decisions of management
review meetings. Furthermore, the performance of the supporting departments will
provide support to the QMS by providing training and human resources, information
technology, and financial issues related to clients.
For more information about the implemented procedure, please refer to procedures
manual (PM-00).
10. Quality Policy
The Quality policy was prepared by QMS committee, reviewed by management
representative and approved by the Managing Director, and distributed to all
departments of the company.
The Quality Policy (QPo) of KELKAN Contracting Limited is based on three basic concepts: (CIC)
Commitment to providing suitable quality of products and services to meet
our clients' requirements and exceed their expectations.
Implementation and continual Improvement of the Quality Management
System according to the standard ISO 9001:2008, to ensure client
satisfaction. & reviewing of quality objectives.
Compliance with local statutory and regulatory legislation related with
company work.
Hiwa Talabani - Managing Director
___________________________
February 9, 2014
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ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 18 of 26
Figure 3: Quality Policy
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 19 of 26
11. Quality Objectives
The quality objectives of Kelkan contracting Ltd. Are shown in below tables:
Goal Satisfying our clients or exceed their expectations.
Aim(s)
1- Provide the product or service within the required time to the requested place as per required specifications
2- Respect all of our client & dealing with them in a professional manner.
The quality objectives & KPIs according to ISO 9001:2008 clauses
QMS Goal Target of the 2nd half of
2014 KPIs Responsibility
Customer focus Satisfying our clients or exceed their expectations
Achieve average clients' satisfaction not less than 70% by the end of 2014.
{∑ All clients satisfaction ÷ Clients No.} ≥ 65 %
All
+ QM. Dep. to calculate it.
Client's complaints should not exceed 3% of the total enquiries received in the 2nd half of 2014
{(∑ clients complaints ÷ Contract No.) *100 % } ≤ 3%
Competence, training and awareness
Continual development of the employees
Achieve minimum average 60% improvement in employees' efficiency after training.
{(∑ improvement percentages of Trainees ÷ Trainees No.) *100 % } ≥ 70 %
HR. Dep.
Minimum 10 % of employees' shall get training.
{(∑ employees' No. ÷ Trainees No.) *100 % } ≥ 10 %
Infrastructure Maintain the Infrastructure & ensure it fitness for use
Implement minimum 80 % of Preventive maintenance as per schedule
{(∑ implemented maintenance actions ÷ planned maintenance actions) *100 % } ≥ 80 %
(BSB) / maintenance
Work environment
provide a management strategy to effectively manage Health and Safety
To have a workplace free of occupational injury and illness.
Implement minimum 90% of plans
HSE Dep.
Management to implement the Safety Plan, Detailed Safety Plan and Safety Procedures associated Work Safety Plan
Planning of product realization
Estimate the correct time that ensures the delivery of products according to the required specification at the right time to the right place.
Achieve minimum 85 % of implementation of the plans.
{(∑ implementation in time ÷ total implemented planned) *100 % } ≥ 85 %
Civ. Dep., Cam. Dep. & BSB / fabrication
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ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 20 of 26
Customer-related processes
High response to client enquiries
0% error in contracts & quotations details.
No Client's complaints regarding to contracts or quotations
Bus. Dep., Cvi. Dep. & Com. Dep.
Design and development
Deliver accurate design projects in time when needed.
Achieve max. 5% design defects in the finished products.
{(∑ defects due to design ÷ total design done) *100 % } ≤ 5 %
Design section
Achieve 0% of Client's complaints regarding to design.
No complaints
Purchasing Supply the required materials to the required place at the right time in the required quantity & quality.
90% of requested materials should be delivered to the required place at the required time.
{(∑ correct delivery ÷ total delivery) * 100 %} ≥ 90%
Sup. Dep.
70% of All purchases to be done from approved suppliers
{(∑ purchases from approved suppliers ÷ total purchases) * 100 %} ≥ 70%
5 % defects during storage and handling
{(∑ defects during storage & handling ÷ total stored of this material *100% } ≤ 5 %
Production and service provision
increase meeting the clients’ deadlines
10 % increase in the target of meeting the clients’ deadlines and time schedule.
{1-(∑ No. project in time in 1st half of 2014 ÷ ∑ No. project in time in 2nd half of 2014) *100% } ≥ 20%
Civ. Dep.
Provide the services according to plans
Achieve 90% of the plans On time and as per the required specifications.
{(∑ No. services in time in & as per required specifications ÷ total No. of services ) *100% } ≥ 90%
Cam. Dep.
Produce according to the production plans
Achieve 90% of the production plans On time and as per the required specifications.
{(∑ No. products in time in & as per required specifications ÷ total No. of products ) *100% } ≥ 90%
BSB
Customer satisfaction
Included in Customer focus
Monitoring and measurement of product
Implements accurate inspection and tests and ensures those tests are completed on time.
Achieve 5% of client complaint due to product technical specifications
{(∑ client complaint due to product technical specifications ÷ total No. of client complaint) *100% } ≤ 5%
QC section
80% of the finished products & incoming materials should be inspected
{(∑ inspected finished products & incoming materials ÷ total No. of finished products & incoming materials) *100% } ≥ 80%
Table 3 – The quality objectives
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 21 of 26
12. Responsibilities, authorities and communication
12-1 Responsibilities & authorities are defined individually for the personnel in their
jobs description (ReC-621-F02) within the HR system and based on the
company organization of jobs chart (Figure 4 B).
12-2 Company issued email accounts are the main source of communication. Also,
the QMS forms are to be used between sections, departments, or to top
management.
12-3 While the Responsibilities of the departments, and other activities, toward
QMS are defined in the Responsibilities Matrix (table 4).
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 22 of 26
Responsibilities' Matrix
ISO 9001:2008 Standard Requirements
(as per clauses)
Man
agin
g D
ire
cto
r
QM
dep
artm
en
t
HSE
de
par
tme
nt
Co
mm
erc
ial
de
par
tme
nt
Cam
ps
de
par
tme
nt
HR
de
par
tme
nt
Civ
il &
C
on
stru
ctio
n D
ep
.
Bu
sin
ess
d
eve
lop
me
nt
De
p.
Baz
yan
Su
pp
ly
Bas
e (
BSB
)
Sup
ply
Ch
ain
d
ep
artm
en
t
De
sign
sec
tio
n
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4.1 General requirements XX XX X X X X X X X X X X X X
4.2 Documentation requirements XX XX X X X X X X X X X X X X
4.2.2 Quality Manual XX XX
4.2.3 Control of Documents X XX X X X X X X X X X X X X
4.2.4 Control of Records X XX X X X X X X X X X X X X
5.1 Management Commitment XX X X X X X X X X X X X X X
5.2 Customer focus X XX X XX XX X XX XX XX X X X X X
5.3 Quality policy XX X X X X X X X X X X X X X
5.4 .1 Planning (Quality objectives) XX X X X X X X X X X X X X X
5.4 .2 QMS Planning XX X X X X X X X X X X X X X
5.5 Responsibility, authority and
communication XX X X X X X X X X X X X X X
5.6 Management review XX X X X X X X
6.1 Provision of resources XX X X XX XX XX XX X XX XX X X X X
6.2 Human resources X X X X X XX X X X X X X X X
6.3 Infrastructure XX X X X X X X X X X X X XX X
6.4 Work environment XX X XX X X X X X X X X X X X
7.1 Planning of product realization X X X X X X X XX X X XX X
7.2 Customer-related processes X X X X XX X XX XX XX X XX X X
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 23 of 26
7.3 Design and development X X X X X X X X X XX X
7.4 Purchasing X X X X X X X X X XX X X X X
7.5.1 Control of production and service
provision X X X XX X XX XX XX X XX XX X
7.5.3 Identification and traceability X X X X X X XX XX X X X
7.5.4 Customer property X X X X X X X XX X X X X
7.5.5 Preservation of product XX XX
7.6 Control of monitoring and
measuring equipment X XX XX XX XX
8.1 General X XX XX
8.2.2 Internal audit X XX X X X X X X X X X X X X
8.2.3 Monitoring and measurement
of processes X X X X X
8.2.4 Monitoring and measurement
of product XX
8.3 Control of nonconforming
product
X X XX
8.4 Analysis of data X XX
8.5.1 Continual improvement X X X X X X X X X X X X X
8.5.2 Corrective action X XX X X X X X X X X X X X X
8.5.3 Preventive action X XX X X X X X X X X X X X X
XX: Major Responsibility.
X : Shared Responsibility.
Table 4 Responsibilities' Matrix
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 24 of 26
13. Documentation System:-
The figure 5 explain the Documentation System of QMS
Figure 4 – Documentation Pyramid
14. Document's Coding System
Aaa-111-A00
Abbreviated document name
Refer to Clause No.
Of
ISO 9001:2008
M manuals 00 P Procedure 01, 02, etc. W Work Instruction 01, 02, etc. F Forms 01, 02, etc. R Records 01, 02, etc.
L List 01, 02, etc.
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 25 of 26
15. The Manuals & Procedures of Quality management system
The company has established two manuals & 26 procedures to control all the processes that are highlighted in the process map. List of procedures is addressed in table 5, and detailed explanation is indicated in Procedures & Work Instructions Manual (PWI-Req-M00).
# Manual name Clauses (code)
1 Quality Manual 4-2-2 QM-422-M00
2 Procedures & Work Instructions Manual QMS Requirements PWI-Req-M00
Table 5 - List of Procedures
# Document Name Clauses Code
1 Document Control procedure 4-2-3 Control of documents DoC-423-P01
2 Records Control procedure 4-2-4 Control of records ReC-424-P02
3 Management review procedure 5-6 Management review MRv-65-P03
4 Recruitment Procedure 6-2-1 Human resources/General Rec-621-P04
5 Competence training and awareness Procedure
6-2-2 Competence, training and awareness
CTA-622-P05
6 Information technology procedure 6-3 Infrastructure IT-63-P06
7 Maintenance Work Instruction 6-3 Man-63-W01
8 HSE 6-4 Work environment HSE manual (HSE-
SMSM-001)
9 Procedure of planning & follow up of civil & construction projects
7-1 Planning of product realization
Pln1-71-P07
10 Procedure of planning & follow up of fabrication & installation
7-1 Pln2-71-P09
11 Procedure of processing clients' request 7-2 Customer-related processes Bus-72-P010
12 Design and development Procedure 7-3 Design and development Des-73-P011
13 Purchasing Procedure 7-4 Purchasing Pur-74-P12
14 Procedure of Control the activities of Civil & construction
7-5-1 Control of production and service provision
Cons-751-P13
15 Procedure of Control the activities of fabrication & installation
7-5-1 Fab-751-P15
16 Identification and traceability procedure 7-5-3 Identification and traceability Idn-753-P16
17 Procedure of clients property 7-5-4 Customer property CPro-754-P17
18 Procedure of storage and handling of materials
7-5-5 Preservation of product SHM-755-P18
Calibration 7-6 Control of monitoring and measuring equipment
It has been included within QC procedure
19 Client satisfaction Procedure 8-2-1 Customer satisfaction CLSa-821-P19
20 Internal Auditing procedure 8-2-2 Internal audit Aud-822-P20
Monitoring and measurement of processes
8-2-3 Monitoring and measurement of processes
It has been covered with in QMS
21 Quality Control Procedure 8-2-4 Monitoring and measurement of product
QC-824-P21
22 Procedure of Control of Nonconformity Cases
8-3 Control of nonconforming product
NPro-83-P22
23 Data analyzing Procedure 8-4 Analysis of data DaAn-84-P21
24 Continual improvement procedure 8-5-1 Continual improvement CoIm-851-P23
25 Corrective action procedure 8-5-2 Corrective action CorA-852-P25
26 Preventive Actions Procedure 8-5-3 Preventive action PreA-853-P26
Quality Management System
ISO 9001:2008 Quality Manual
Version No. 00 Revision No. 1 Date July 2014 Code QM-422-M00 Page 26 of 26
16. References
12-1 International organization for standardization 2001, Guidelines for
quality management system documentation, ISO/TR 10013, International
organization for standardization, Geneva.
12-2 International organization for standardization 2008, Quality
management systems – requirements, ISO 9001:2008, International
organization for standardization, Geneva.
12-3 International organization for standardization 2005, Quality
management systems – fundamentals and vocabulary, ISO 9000:2005,
International organization for standardization, Geneva.
12-4 Thomas, I 2007, Environmental policy: Australian practice in the
context of theory, the federation press, Sydney.