Quality Management System Manual_Final August 2010-1

7/30/2019 Quality Management System Manual_Final August 2010-1

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AS9100 Rev. C ISO 9001:2008

NORANCO INC.

710 Rowntree Dairy Road,

Woodbridge, Ontario, Canada, L4L 5T7

Phone: 905-264-2050 Fax: 905-264-1471

http://www.noranco.com/

QMSM

QUALITY MANAGEMENT SYSTEM MANUAL

QMSMISSUE REVISION DATE ISSUED

A 00 August, 2010

Page 1 of 65

NORANCO Inc.

Quality Management System Manual

QMSM Issue AAugust 2010

Manual Serial Number: 01

710 Rowntree Dairy Road Woodbridge, Ontario, L4L 5T7 Ph: 905-264-2050 Fax: 905-264-1471

www.noranco.com


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1.2 Manual Amendment History

ISSUEREVISION

LEVEL

SECTION #

CHANGEDDESCRIPTION OF CHANGE

ISSUED

BYDATE

A 00 AllNew release due to new corporatedirection and divisional name change

M.C. Aug. 31, 2010


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1.3. Table of Contents

Section 1 Quality Policy Manual

1.1 Cover Page1.2. Manual Amendment History1.3 Table of Contents1.4 Company History and Capability1.5 Corporate Structure

Section 2 The Company

2.1. Reasons for Issuance and Declaration2.2. QMSM Amendment Control

Section 3 GlossaryofTerms, Acronyms and Definitions

3.1. Commonly used Acronyms3.2. NORANCO Terms and Definitions

Section 4 Quality Management System

4. Quality Management System4.1 General Requirements4.1. a. NORANCO INC. Quality Management System4.1. b. Level One Processes4.1. c. Level Two Processes4.2. Documentation Requirements4.2.1. General4.2.2 Quality Manual4.2.3. Control of Documents4.2.4. Control of Records


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Section 5 Management Responsibility

5.1. Management Commitment5.2. Customer Focus5.3. Quality Policy5.4. Planning5.4.1 . Quality Objectives5.4.2 . Quality Managemet System Planning5.5. Responsibility, Authorityand Communication5.5.1. Responsibility and Authority5.5.2. Management Representative5.5.3. Internal Communication5.6. Management Review5.6.1 . General5.6.2 Review Input5.6.3 . Review Output

Section 6 Resource Management

6.0. Resource Management Model6.1. Provision of Resources6.2. Human Resources6.2.1. General

6.2.2. Competence, Training and Awareness6.3. Infrastructure6.4. Work Environment

Section 7 Product Realization

7.0. Product Realization7.1. Planning of Product Realization7.1.1. Project Management7.1.2. Risk Management

7.1.3. Configuration Management7.1.4. Control of Work Transfers7.2. Customer Related Processes7.2.1. Determination of Requirements Related to the Product7.2.2. Review of Requirements Related to the Product7.2.3. Customer Communication7.3. Design and Development


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7.4 Purchasing7.4.1. Purchasing Process7.4.2. Purchasing Information7.4.3. Verification of Purchased Products7.5. Production and Service Provision7.5.1. Control of Production and Service Provision7.5.1.1 Production Process Verification7.5.1.2 Control of Production Process Changes7.5.1.3 Control of Production Equipment, Tools, and Software Programs7.5.1.4 Post-Delivery Support7.5.2. Validation of Processes for Production and Service Provision7.5.3. Identification and Traceability7.5.4. Customer Property7.5.5. Preservation of Product7.6 Control of Monitoring and Measuring Equipment

Section 8 Measurement, Analysis and Improvement

8.0. Measurement, Analysis and Improvement8.1. General8.2. Monitoring and Measurement8.2.1. Customer Satisfaction8.2.2. Internal Audit8.2.3. Monitoring and Measurement of Processes8.2.4. Monitoring and Measurement of Product8.2.4.1 Inspection Documentation

8.2.4.2 First article Inspection8.3. Control of Non Conforming Product8.3.1. Control of Non Conforming Product in Receiving Inspection8.3.2. Non-conformity during Manufacture, Assembly and Testing8.3.3. Concessions and Production Permits8.4. Analysis of Data8.5. Improvement8.5.1. Continual Improvement8.5.2. Corrective Action8.5.3. Preventive Action


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Section 9 Quality Policy Manual Distribution

9.1. Internal Distribution List9.2. External Distribution List

Section 10 Incorporated Documents

10.1 Site Specific Procedures10.2 Site Specific Quality Control Instructions10.3 Site Specific Specifications10.4 Site Specific Forms


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1.4 Company History and Capability

Formed in March, 2008 as a result of the acquisition of three well established aerospace components

manufacturers, NORANCO INC. is strategically posed to offer a wide range of precision specialtycomponents and assemblies for the aircraft, aerospace and defense industries. The company representsone of the largest leading edge aircraft components manufacturing in Canada.

The three divisions of NORANCO INC. offer a combined aerospace manufacturing experience of morethan forty years and they are located in Woodbridge, Vaughan and Pickering Ontario in three separatestate-of-the-art facilities with a manufacturing area of over 250,000 sq-ft.

Primary manufacturing facilities include centers of excellence: The Woodbridge Division, large complexhard metal machining and assembly of landing gear components, including structural parts made from

aluminum, titanium, stainless steel, and other alloys in large configurations. The Vaughan Division

performs similar activities but on a smaller scale with an emphasis on Kits and the Pickering Divisionspecializes in avionics boxes, flight deck pedestals (sheet metal and machined alloys) including stringersup to 40 ft. in length.Noranco offers a number of special processes under the NADCAP certification requirements. Assemblyand hydraulic fluid testing of actuators are also available.

Comprised of a skilled work force of over 410 trained specialists provides a complete service to OEMcustomers: Bombardier Aerospace, Goodrich, Messier-Dowty, Honeywell, etc. The company is positionedto perform various activities beginning from the initial order entry, planning, programming (up to 6 axes),material purchase, production processes, tooling control, assembly, hydraulic test, first article inspection,supply chain management, and packaging/ shipping to domestic or export destinations.

NORANCO INC. is committed to continued investment in equipment and training to expand and diversifyto satisfy customer needs.

Our Vision / Mission

Noranco Inc. is a world class, integrated manufacturer and solutions

provider to the commercial and military aerospace sectors.

We provide added value to our customers through a wide range of

sophisticated capabilities including manufacturing, processing, assembly,

testing and supply chain management.


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Environmental,Health & Safety Policy

Noranco is committed to providing a healthy and safe work

environment for all its employees and preventing occupational illness

or injury.

Noranco, through all of its employees, will co-operate with the Joint

Health and Safety Committee to create a healthy and safe workenvironment.

Noranco recognizes the importance of considering the protection of

the environment through the management of its activities and

promotes the principle among its employees, suppliers, and customers.

Noranco continuously adopts measures in its operation to prevent

pollution by conserving, recycling and using natural resources

rationally.

Noranco commits to comply with environmental legislation to ensure

the safe and ecological management of its activities.


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1.5 ORGANIZATI ON CHART

Corporate Structure

C.E.O.

President

Pickering Division

General Manager QualityManager

Vaughan Division

General Manager Quality Manager

Woodbridge Division

General Manager Quality Manager

Director, New

Business

VP Woodbridge &

VaughanDirector, HR C.F.O. VP Finance Director, Supply

Chain


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2.1. Reasons for issuance and Declaration:

The purpose of this Quality Management System Manual is to define the quality management system,managerial responsibilities and resources that enable NORANCO INC. to comply with its declaredquality policy.

Comply with all orders placed on the company under the terms of approvals granted by customers andensure it can meet the following:

Satisfy the requirements of SAE AS9100C Aerospace StandardQuality Management Systems Requirements for Aviation, Space and Defense Organizations.

SAE AS9100C and ISO9001:2008

And meet or exceed the quality requirements imposed by our preferred customers.


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3. GlossaryofTerms, Acronyms and Definitions

3.1. Commonly used Acronyms

Acronym Definition

AS Aerospace StandardCA Corrective ActionCEO Chief Executive OfficerCFO Chief Financial OfficerC of C Certificate of ComplianceCP Corporate Procedure

FAI First Article InspectionFAIR First Article Inspection ReportFMEA Failure Mode and Effects AnalysisFOD Foreign Object DamageISO International Organization for StandardizationMBD Model Based DefinitionMRB Material Review BoardMOP Measures of PerformanceNCR Non Conformance RecordOEM Original Equipment ManufacturerPO Purchase OrderQMSM Quality Management System Manual

QMS Quality Management SystemQP Quality ProcedureRFQ Request for quotationSAE The Engineering Society for Advancing Mobility, Land,

Sea, Air and Space


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3.2. NORANCO Terms and Definitions

NORANCO INC.: A corporation comprised of three divisions: Woodbridge, Vaughanand Pickering.

Customer: Organization, which receives a product, supplied by NORANCO INC.

Organization: Refers to NORANCO INC. in the Customer-Organization-Suppliersupply-chain

Supplier: Organizations that supply a product or service to NORANCO INC.(Materials, processing, etc.)

Department: Used to describe the different functions within NORANCO INC. that

work together to produce products. (Manufacturing, Shipping,Quality, Planning, etc.)

Delta FAI: The documented inspection required that addresses only thechanges made to a product after the initial FAI was produced.Usually as a result of a design change which affects only somecharacteristics on a part.

Product: The output of a department, such as parts, assemblies, tools orservices. May also refer to support functions and operations such asproduction or inspection plans, programs, etc.

Contract/PurchaseOrder:

A legal document issued by the customer to NORANCO INC. whichdetails the requirements for transfer of product or services fromNORANCO INC. to the customer including such requirements asquantities, delivery dates, revision levels, special quality clauses, etc.

RFQ: Request for quotation. Formal request for price and deliveryinformation made to a supplier.

C of C: Certificate of Compliance. A formal certificate issued by a supplierthat usually details the detailed traceability of a product, revisions,serial numbers, quantities, processes, etc.

Process Plan: Written sequential instructions to be used in conjunction with MBDmodels, drawings and specifications in the production, servicing,inspection and shipping of product.


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Work Order:

Risk:

(See Process Plan)

An undesirable situation or circumstance that has both a likelihood of

occurring and a potentially negative consequence.

Special Requirements: Customer specific instructions documented on the P.O. that are inaddition or modify the Engineering requirements.

Critical Items: Characteristics that have an influence on safety, reliability oroperation of the component or the system as intended.

Key Characteristic: Key characteristics are normally identified by design and requirerecording and monitoring using statistical quality control charts. Theyare usually connected with attachment points to facilitate higherassembly.


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4. Quality Management System

4.1 General Requirements

Objectives

MOPs

4. Ensure availabilityof resources and

information necessary

to support the operatingand monitoring of these

processes

NorancoProcess

Map

Process

OwnerProcess

Assessment

Process

Re-design

ProcessBenchmarking

Improvement

actions

Improvementactions

Key

ProcessesPriorities

1. Identify (all)

processes needed

for the QMSM and

their applicationsthroughout Noranco.

2. Determine thesequence and

interaction of

these processes

3. Determine Criteria

and methods requiredto ensure that the

operation and control

of these processesare effective

5. Monitor, measure

and

analyze theprocesses

6. Implement

actionsto achieve planned

results and

continually improvethe processes

Company level Process level Detailed levelKey

Continuous

Management of

Process


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4.1.a. NORANCO INC. Quality Management System

Customer

Satisfaction

OEM

Customer

Expectations

Manage System & Cont inuou s Improvement

Supply Chain

Purchase MaterialsProduce & Del iver

Manage Human ResourcesManage Human Resources Manage Financial ResourcesManage Policy and Strategy Provide Inform ationProvide Informat ion

Manage Programs and Custom er Relat ionship

Win New Business

SUPPLIERS

Support Customers


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4.1. b. Level One Processes

Manage ProgramsSupport

Customers

Design Produc

t Realization

Launch

ApprovalBusiness

Plan

Develop-

ment Plan

Answ er to

Customer

Expectation

Customer

Expectation

TechnicalSpecification

Manage aProgram

Change

CustomersLEVEL ONE PROCESSESInputs Outputs

CustomerNeeds,

Expectation

andSatisfaction

ProgramPerformance

Reporting

DevelopmentMonitored

CostReporting

Technical

Specification

Manage Policy

and Strategy

Develop M anagementof System &

Processes

Communicate

Internally

Manage Policy& Strategy

Develop & Maintain

Logistic Support

Understand

the Market

Manage a

Program

Purchase

Materials &

Components

Customers & Suppliers

Purchase

Material &

Services

W in N ew Bu sin ess W in a Co nt ra ct &Maintain Changes

Develop &

MaintainManufacture

Plans

Incident

Maintain

Buildings & Work

Environment

Safety &

Environment

Training

NeedTraining

Manufacture

parts

Assemble

components

Deliver

comp onents

Produce and Deliver

Products

Support

Customer

Support

CustomerResponseTechnical

Question

IncidentNotification

Assist

Customers


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4.1. c. Level Two Processes


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4.2. Documentation Requirements

4.2.1. General

The Quality Management System documentation at NORANCO INC. fully complies with AS 9100 Cand includes:

Documented Statements of a Quality Policy and Quality Objectives. Refer to sections 5.3.

This Quality Management System Manual.

Documented Quality Procedures required by the AS 9100 C Standard. Refer to section 4.2.3and 4.2.4 of this Quality Management System Manual, 8.2.2, 8.3, 8.5.2, 8.5.3.

Documented Operating Procedures to complement the operation of the business and otherregulatory bodies. Refer to section 10.0

The Documentation required by NORANCO INC. to ensure the effective planning and control ofits processes are referred to within this Quality Policy Manual and the procedures / processesreferenced herein (QPs).

Records required are controlled according to section 4.2.4 of this manual.

All Personnel at NORANCO INC. have access to this Manual within their respectiveDepartmental / Company Procedures / Processes.

The Documented Procedures / Processes of the NORANCO INC. Quality System are availableto all customers upon request.

Exclusions

Exclusions to the AS 9100 C requirements are in the areas of

7.3. Design & Development7.5.1.4 Post Delivery Support

NORANCO INC. is manufacturing build to print to customers drawings and is not providing serviceactivities for the manufactured products.

4.2.2. Quality Manual

NORANCO INC. will establish and maintain a Quality Management System Manual in line with the AS9100 C StandardsThe Quality Management system is a process based management system, which clearly demonstrates

its ability to consistently prove and fully meet the requirements of the standard and customerrequirements.

The aim of the Quality Management System is to maintain and continually improve customersatisfaction whilst working within the requirements of the standard.

Customer satisfaction is achieved by the effective application of the system including the use of theP.D.C.A (Plan-Do-Check-Act) Continuous Improvement Cycle. The Quality Management Systemcovers all activities of thecompany.


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4.2.3. Control of Documents

The documentation structure to communicate mandatory instructions to NORANCO INC. personnel is

illustrated overleaf.

These documents, and their control, are maintained to ensure all personnel are informed of matters,which are essential to ensure compliance with the requirements of any approving customer orcompany procedures.

The structure for procedures/processes is shown below.

Document control applies to paper and electronic media.

It is the responsibility of all managers to maintain a Master List of the Procedures used within theirdepartments and to ensure the documentation is approved, at the latest issue, and that superseded

documents are removed and destroyed.Additionally all users of these documents are trained in theiruse, notified of changes and have access to them.

Managers ensure that the pertinent issues of appropriate documents are available at all locationswhere operations essential to the effective functioning of the quality system are performed.

Documentation is initiated, reviewed, approved and issued in accordance with site specific DocumentControl procedures prior to issue.

Each Division reviews its procedures annually in accordance with Management Review Procedures, toensure they still reflect and satisfy their purposes. Records of these reviews are maintained as

objective evidence of compliance.

NORANCO INC. is maintaining and controlling customers (external origin) documentation by followingsite specific Document Control procedures.

Originator controls revisions levels and configuration management for external origin documents.

Individual Quality Procedures will state the activities to be carried out by departments to ensure that aspecific business need is given the appropriate level of support.

To prevent use of obsolete documents they will be suitably marked or removed and destroyed.


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Documentation Control Structure

Quality Management

System Manual

QMSMCOMPANY

BusinessProcesses

NorancoInc. DivisionsBusiness

Processes

Divisions

Procedures

Divisions

WorkInstructions

Corporate

ProceduresCPs

PLANPLAN

DODOCHECKCHECK

ACTACTRegulatory andCustomerRequirements

Review, update andre-issue documents

Externally produced documentsare identified, controlled

and distributed.

Documents are valid and

obsolete documentsare removed

4.2.3

Control ofDocuments

Update Controlof Records

Approve documentation

prior to issueApprove Changesto Documentation

Ensure changes to documentsand revision status is identified

Make relevant

documents availableUndertake Periodic

Documentation Review

Monitor Documentationand Controls for Employee

Access

Implement ImprovementsIdentified


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4.2.4. Control of Records

Quality records are objective evidence of compliance with, or the functioning of, the effective operationof the quality system. These are retained and controlled by NORANCO INC. or its suppliers (asapplicable).

All records identified as quality records are maintained in accordance with customers contractualrequirements.

Departmental Managers are responsible for the retention of quality records. Site specific proceduresdefine the records to be stored, retention periods, locations and method of storage including retrievaland disposition.

Records that are created by and/or retained by suppliers will be controlled in accordance with the

supplier internal procedures and made available upon request from Noranco Inc. or its customers.

PLANPLAN

DODOCHECKCHECK

ACTACTCompany Procedural

RequirementsDefine Quality

Records

ReviewCustomer ContractualRequirements

Feedback Control ofRecords Review With

Process Owner

4.2.4

Control of

Quality Records

ImplementImprovements

Identified

ImplementCorrective Action

For Records review

Customer ContractualRequirements

Review of Records and MethodsStorage

Record Review Findings

Approve Changes

Storage of Records, Methodand Location

Define Category andRetention Periods of Records

Update Records


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SECTION 5 MANAGEMENT RESPONSIBILITY

Business Management System Model for Management Responsibility

BUSINESS MANAGEMENT SYSTEM MODEL

Customers

Satisfaction

Continual Improvement of the Business Management System

Customers

Requirements

Management

Responsibility

ResourceManagement

Management

Responsibility

Measurements, Analysis,Improvement

OUTPUT

Realization

Product

SUPPLIE

INPUTSUPPLIERS

Product


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Management Responsibility Model

Management Responsibility Model

DocumentationRequirements

General

Requirements

Regulatory

Requirements

General

Requirements

CustomerRequirements

ManagementResponsibility

Planning AdministrationManagement

Review

Customer

Focus

Management

Commitment

Policy

Planning

Objectives

Management

Representative

Responsibility

and Authority

InternalCommunication

Goals

Inputs

Outputs

Policy

Adequacy

PerformanceTargets


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5.1 Management Commitment

The Management Team at NORANCO INC. is fully committed to the development and implementationof the Quality Management System, and continually improving its effectiveness by:

Communicating to the team at NORANCO INC. the importance of meeting customerrequirements by the various methods of internal communication, refer to section 5.5.3.

Establishing a Quality Policy with the objective of achieving the requirements of the customerrefer to section 5.3.

Ensuring that Quality objectives are established, refer to section 5.4.1.

Conducting Management Reviews, refer to section 5.6.

Ensuring that the relevant resources are available to meet the requirements of the QualityManagement System, refer to section 6.1.

PLANPLAN

DODOCHECKCHECK

ACTACT Commitment to MeetCustomer Requirements

Conduct ManagementReview

5.1.

ManagementCommitment

Update and Amend

Quality Policy and Objectives

Establish Business Strategy/ Objectives and Policy

Record Review

Findings

Define ManagementReview Structure

Communicate to

EmployeesEnsure the Quality

Objectives are Being MetAnalyse CommunicationFeedback to Employees


Ensure the resources availableare adequate and competent

Review the Suitability ofStrategy / Objective & Policyfor Business Requirements

Approve Changesand Communicate


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5.2 Customer Focus

The Senior Management Team at NORANCO INC. are fully committed and focused to therequirements of the customer and give priority in enhancing Customer Satisfaction and reacting quicklyto changes in customer demand to achieve and continually improve Customer Satisfaction.

NORANCO INC. shall:

Meet the requirements specified by the customer for delivery

Review with the customer any regulatory requirements related to the product

Review with the customer any additional NORANCO INC. requirements

Monitor any Information from the customer relating to its perception as to whether theorganization has satisfied and has met customer requirements.

Analyze Information and continually improve customer perception to achieve and meet the

requirements of the customer.

PLANPLAN

DODOCHECKCHECK

ACTACT Regulatory and CustomerRequirements

Monitor Customer Perceptionof Requirements

5.2.

CustomerFocus

Approve Corrective Action

Plan Product Review

Fully understandCustomer Requirements

Assess Customer Competenceon Product Awareness

Customer Product

Awareness

Review of CustomerRequirement

Review with Customer

and Train for Customer AwarenessAnalyze Noranco ProductRequirement Review


Noranco Requirements

Discuss Review

with Customer

Implement Corrective

Action Plans

Monitoring of Customer

Perception

Review Noranco ProductRequirement

Analyse Customer Perceptionof Requirements

Approve Corrective ActionPlans with Customer

Inform Customer of Level ofCompetence Regarding Product

Awareness


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5.3 Quality Policy

NORANCO INC.

Quali ty Policy

PLAN

DO

Measur ing and

MMoonniittoorriinnggoouurr

BBuussiinneessssPPrroocceesssseess

CHECK

CCoonnttiinnuuoouussIImmpprroovveemmeenntt

ooffoouurrBBuussiinneessssPPrroocceesssseess

ACT

Noranco

Inc.Quali ty Policy

BBeessttrreeccooggnniizzeeddAAeerroossppaaccee

CCoommppoonneennttssMMaannuuffaaccttuurreerr

MMeeeettiinngg

OOrrEExxcceeeeddiinngg

CCuussttoommeerrNNeeeeddss

NORANCO Inc. is committed to providing products and services of the highest quality in

order to meet our customers specifications and exceed their expectations. Noranco Inc.

will ensure it remains a World Class Supplier by continuously improving the quality level

of its products and expanding its processes and capabilities.

Quality Objectives:

To foster a culture and environment in which quality is everyones responsibility.To understand and meet our customers needs and requirements.

To continuously improve our capabilities and processes.

To give our customers real value for the products and services we provide.


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5.4 Planning

5.4.1. Quality Objectives

The NORANCO INC. quality management system is based on the requirements of the InternationalOrganization for Standardization AS 9100 C, customers contractual requirements and regulatoryrequirements. It has been designed to ensure that all products and services conform to theserequirements.

The Quality Objectives at each division are to ensure that the system is effectively planned, developedand implemented in such a manner that it satisfies all organizations requirements.Quality System Objectives are established at Management Review Meetings. Quality Managerspresent measures of performance related to:

Non-conformities issued during manufacturingInternal Audit status

Corrective Action status

Customers quality rating

Any other MOPs with reference to process control

Management Review Meetings will decide on Quality Objectives, such as target limits to be achievedwithin a time limit. Quality Managers will measure and monitor trends and causes toward achievingtargets. The targets must be real, achievable and a measuring system should be in place, in order tomonitor advancement.

Quality Objectives established at Management Review Meetings will be flowed-down to the appropriatefunction personnel responsible for the objective.

In accordance with customers requirements, NORANCO INC. recognizes the customers rights ofaccess, to premises in order to audit the Quality System, examine Quality Records and verify ProductQuality.Verification by the Customer does not absolve NORANCO INC. of the responsibility to provide anacceptable product, nor does it preclude subsequent rejection.

5.4.2 Quality Management System Planning

The Management Team at NORANCO INC. is fully committed to ensure that:

The planning of the Quality Management System is carried out to meet the requirements of thesystem and to ensure that the integrity of the system is maintained when changes are plannedand implemented.

That all changes are fully identified and communicated to the relevant process owners andcomply with the AS 9100 C standard


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5.5. Responsibility, Authority and Communication

5.5.1. Responsibility and Authority

The NORANCO INC. Organization Chart shown at paragraph 1.4 describes the corporate structure ofNORANCO INC. and the chains of authority and responsibility. A full description of the authority andresponsibility for each division is defined in their respective operating procedures and statements.

5.5.2. Management Representative

The Divisional Quality Managers report to the Divisional General Managers.

The Divisional Quality Managers ensure that the company meets the customers requirements. Thecompany's quality performance is continually monitored and any departure from approved standards

will be addressed with effective corrective action to prevent recurrence.

Measures of performance are used widely throughout the organization to target improvement areas.

The Divisional Quality Managers also ensure that an annual review of the Quality System is held toassess the company's performance in meeting all customer requirements, as per the ManagementReview procedure.

The Divisional Quality Managers are the nominated management representatives to co-ordinateappropriate departments and ensure compliance with the customers requirements.

The Divisional Quality Manager ensures that adequate training is provided so that all departmentalpersonnel can satisfactorily carry out their job functions. Where any training in order to achieve theseand/or additional needs are required, these are planned and carried out in accordance with thecompany training procedures. Performance development plans are used to identify individual needs fortraining.

Quality records are maintained in line with site specific procedures.

The Division Quality Manager at each Noranco location is the designated Management Representativefor that Division and is responsible for:

Ensuring that processes needed for the quality management system are established

implemented and maintained.Reporting to top management on the performance of the quality management system and anyneed for improvement.

Ensuring the promotion of awareness of customer requirements throughout the organization.

Proposing to management all required changes in order to maintain the prescribed qualityrating of the products

Analyze trends and propose measures for continual improvements.

The Management Representative is granted the organizational freedom and unrestrictedaccess to top Management to resolve Quality related issues.


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5.5.3. Internal Communication

Management at NORANCO INC. ensures that the appropriate methods are established within the

organization and communication takes place at the appropriate times to ensure the effectiveness of theQuality Management System.

The effectiveness of the Quality Management System can be conveyed through various methods, atsenior management level then filtered down through all of the levels of the organization by the methodsstated below.

Methods of Communication:

Annual Briefing by Senior Management from NORANCO INC. sharing information relatingBusiness Progress Reports and future Business Objectives for the year.

Monthly cascade briefings are used, to inform all employees on information received from the

Management team, objective and business performance and items of interest.Regular Department Meetings.

Company Notice Boards are used to display all information relating to the Organization,Management and information required for the daily running of the business.

Departmental Notice Boards are used to display all information related to the daily planning andrunning of the area, including Measures of Performance, Team issues, and planned activity.

Emails are used to keep lines of communication open with all responsible parties within theorganization. Items of interest from customers, suppliers and/or internal departments may becommunicated via e-mail.

5.6 Management Review

5.6.1 General

The management review process shall be conducted by NORANCO INC. Management in line with theAS 9100 C requirements.

The management review shall be conducted at defined intervals at least once a year.A management review is conducted to ensure continuing suitability, adequacy and effectiveness of theNORANCO INC. Quality system.

5.6.2 Review Input

Below is a non-exhaustive list of inputs that the management review shall include:Results of Audits

Customer Feedback. (Examples of this: Key Performance Indicators, Customer Audits,Customer Rating System, Telephone Conversations, and E-mails).

Process Performance and Product Conformity

Status of Preventative and Corrective Actions

Follow-up Actions from previous Management Reviews

Changes that could affect the Quality Management System

Effectiveness of the Quality Policy and objectives performance indicators.

Recommendations for Improvement


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5.6.3. Review Output

Below is a list of Outputs obtained from the Management Review, which shall include any actions anddecisions related to:

Improvement of the Effectiveness of the Quality Management System and its Processes

Effectiveness of Corrective Action System, Internal Audits results, changes in the processesand compliance to the QMS.

Improvement of product related to customer requirements

Targets, Limits and time frame for improving Customers rating and Regulatory compliance

Resource Needs

Records of the Management Review are published and stored in line with site specific procedures.

Input

Management Review

Managementreview

meetingsManagement

reviewmeetings

Definecompanypolicy&

objectivesDefine

companypolicy&

objectives

Follow-up actions from previousmanagement reviews Changes that will affect the BusinessManagement system

Recommendations forimprovement

Analysis of MOPs and recommended actions

KeyProcess

PerformanceMOP sKey

ProcessPerformance

MOP s CustomereedbackMOP sCustomereedbackMOP s Product/ProcessAudit

MOP sProduct/Process

AuditMOP sKey SupplierPerformanceMOP s

Key SupplierPerformance

MOP sKeyProductConformityMOP s

KeyProductConformity

MOP s CorrectivePreventiveActionMOP s

CorrectivePreventive

ActionMOP s

Determine argetsto objectivesby top mgmt, with input fromhe customer

Includes any decisionsand actions related to;

Decide on improvements (effectiveness) of the management system and its processesDecide on improvement of product to customer requirements and

Allocate resources

Output

Effective decisions are based on the analysis of data


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6. Resource Management

Business Management System Model

Resource

Management

Continuous Improvement of the Business Management System

Product

Realization

INPUT OUTPUT

Product

Measurements, Analysis,Improvement


Customers

Satisfaction

Customers

Requirements

SUPPLIERS


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6.0. Resource Management Model

Provision of Resources

General

Human Resources Infrastructure Environment

Competence

Awareness & Training

RESOURCE MANAGEMENT MODEL

Manpower

Equipment

Tooling

InformationTechnology

Power,

Facilities Water

Buildings

Machinery

Office Space

Clean working

areas

Comply with

Safety

HealthConscious


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6.1 Provision of Resources

The Management Team at NORANCO INC. is responsible to provide the resources needed:

To implement, review and investigate the effectiveness of the Quality Management System.Refer to sections 5.4.1 and section 5.6.

To enhance customer satisfaction by meeting customer requirements

These resources shall not only be adequate in numbers, but must be aware of the QualityManagement system, including Quality Policy and objectives and be fully trained to a competent level,to undertake the activities that they are expected to perform. Refer to section 6.2.

The resources shall be managed by NORANCO INC.in accordance within the requirements of the AS9100 C standard.

6.2 Human Resources

6.2.1 General

Personnel performing work affecting product quality at NORANCO INC. shall be fully competent on thebasis of education, training, skills and experience.

NORANCO INC. will determine the necessary competence for personnel performing work affectingproduct quality:

By providing training or take other actions to satisfy these needs.By evaluating the effectiveness of the actions taken.

By ensuring that all personnel are aware of the relevance and importance of their activities andhow they contribute to the achievement of the Quality objectives.

By maintaining the appropriate records of education, training, skills and experience. (refer tosection 4.2.4)

NORANCO INC. recognizes the importance of developing individuals. The company has a trainingdevelopment policy, which is being progressively implemented throughout the company. It is acompany policy to provide all employees with a structured training plan and the training necessary toequip them with the appropriate skills and necessary knowledge to perform the tasks required by thebusiness.

Training programs encompass all employees.

Internal personnel who are qualified as trainer, external trainers or qualified training agencies mayperform training as required.

Refer to site specific Human Resources training procedures.

Personnel whose job function changes through promotion, transfer or introduction of new workingpractices, are given training to ensure they have the skills required to cover those changes.


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Department Managers are responsible for determining the requirements of any major trainingprograms which may be needed to improve performances in specific areas, to achieve overall businessobjectives, or where changes in the business have generated the need for additional training.

6.2.2 Competence, Training and Awareness

The Director of Human Resources is responsible for converting the training programs defined by themanagers into a training plan and is responsible for advising and assisting managers to encourage aconsistent approach on training throughout the company.

The HR Department and Division General Managers are responsible for planning, identifying andmaintaining training records. They ensure that their departmental training requirements are satisfied.

The level of competence, experience, training and resources necessary to ensure personnel arecapable of carrying out verification activities are determined and provided by management.

PLANPLAN

DODOCHECKCHECK

ACTACTCustomer requirement

Are personnel employed onthe basis of appropriateeducation, training, skills

and experience.

Evaluate the effectiveness

of actions taken

6.2

Implement

improvements

identifiedMaintain training records

of education, training skillsand experience

Human Resources

Provide training

Determine the necessary

competence for personnel

performing work

Educate personnel aboutthe importance of their activities

including the contribution toachieving company quality objectives


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6.3 Infrastructure

The Management Team at NORANCO INC. determines, provides and maintains the infrastructureneeded to achieve conformity to product requirements.

Infrastructure includes as applicable:

Buildings, workspace and associated utilities

Process equipment (both: hardware and software)

Supporting services (such as transport and communication or information systems).

The resources shall be managed by NORANCO INC. in accordance with the requirements of the AS9100 C standard.

In addition, the company may use approved sub-contractors to carry out manufacture and/orprocessing, in which case, NORANCO INC. will be fully responsible for the quality of the sub-contracted work.

The offices and manufacturing workshops are conventional buildings.

6.4 Work Environment

NORANCO INC. shall determine and manage the work environment needed to achieve conformity toproduct requirements.

All workshops where parts are produced are checked for suitability.

All production processes, which directly affect products quality, are identified, and proceduresproduced, to detail the method of operation and the controls necessary to ensure the specifiedrequirements are satisfied.

To ensure continuing process capability, the equipment is maintained accordingly, with support of theMaintenance Department in line with site specific maintenance procedures.

On a temporary basis, in case of emergency and/or accidents, NORANCO INC. will transfer work toapproved suppliers. NORANCO INC. will be fully responsible for flowing-down customers andregulatory requirements, work orders and documentation pertinent to particular sub-contracted work.


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7. Product Realization

Business Management System Model

ResourceManagement

Continuous Improvement of the Business Management System

Product

RealizationINPUT OUTPUT

Product

Measurement, Analysis,Im rovement


Customers

Satisfaction

Customers

Requirements

SUPPLIERS


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7.0. Product Realization

PRODUCT REALIZATION

Requirements

PlanningProduct

Realization

DesignManufacturing

Process &Development

PurchasingCompetenceAwareness &

Training

Review Findings

CustomerComments

Validation of

Processes

Identification andTraceability

OperationalControl

CustomerProperty

Preservation of

Product

ProductOperation

CustomerRelated

Process

FMEA

ContractReview

Process Flow


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7.1 Planning and Product Realization

NORANCO INC. shall plan and develop processes needed for Product Realization.

The planning of Product Realization shall be consistent with the requirements of the other processes ofthe Quality Management System. Refer to section 4.1.

When planning Product Realization, NORANCO INC. shall determine the following as appropriate:

Producing the documents relevant to the control of the processes which define the resourcesspecific to the Manufacture of Product

Manufacturing processes are documented on a manufacturing layout, which controls themanufacturing route and defines how and what resources are required to produce the partand/or the product.

Processes are controlled using the method of Standard Operations Procedures, Process FlowDiagrams and inspection/Verification Instructions.

Issue methods required for verification, inspection and test activities specific to the product andthe criteria for product acceptance.

Maintain records needed to provide evidence that the realization process and resulting productmeets its requirements.

The output of this planning shall be in a form suitable for the organizations method of operationand be within the criteria requirements laid down by customer requirements.

Configuration management and serialization appropriate to the product will be maintained.

NORANCO INC. will satisfy customer engineering requirements however, if design errors are detectedor clarifications are necessary to produce the component, will use appropriate communication channels

to obtain satisfactory written answers prior to proceeding with the next step in the process.

Characteristics affecting safety, reliability, maintainability, producibility, materials used, recycling ordisposal after use are embedded in the design and therefore responsibility remains with the designactivity releasing the product technical requirements.


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7.1.1 Project Management

NORANCO INC. will plan and assign resources to manage product realization in a structured andcontrolled manner to meet requirements within the resources and schedule constrains. ProgramManagers are currently available to act as focal points to assigned customers.

7.1.2 Risk Management

Risk evaluation will be completed for new or re-designed products at the quotation stage to capture riskfactors that may contribute to significant or negative customer satisfaction trends.

7.1.3 Configuration Management

At the present time NORANCO INC. does not maintain a design activity and simply manufacturesproducts to customer requirements, therefore configuration management is controlled by thecustomer design activity. However, NORANCO INC. has responsibility to maintain control over thedrawings and specifications provided and on the cut-off date or unit number that introduces a physicalchange to the product. This activity is outlined in site-specific procedures.

In addition, NORANCO INC. will maintain configuration planning and product identification based oncustomer contract requirements. Verification for compliance will be achieved through constantmonitoring, product inspection and quality system audits.

PLAN PLAN

DO DO CHECKCHECK

ACTACT Customer requirementProvide processes

specific to the productbeing produced.

Monitor all processes specificto the product.

7.1

Implementimprovements

identifiedMaintain

traceable recordsPlanning of

product realizationProduce documentationspecific to the product

being produced.Ensure resources

are available specificto the product.

Ensure processes are in placefor verification, validation,monitoring, inspection and

test activities.Monitor resource activities


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7.1.4 Control of Work Transfers

Work temporarily transferred outside the organizations facilities will be positively controlled to ensurethe integrity of the work.

a) The manufacturing process will follow the same steps indicated on the Process PlanMaster.

b) The equipment used shall be compatible with the originally intended equipment.c) Verification of product will be performed under the same principles and controls as if

manufactured in house.d) Work transfers will be planned and authorized based on capacity to meet deadlines

however, they will only be allowed under strict rules to use approved sources and qualifiedprocesses authorized by Quality.

7.2 Customer Related Processes

NORANCO INC. reviews all contracts from the quotation through all stages, including the finalpurchasing contract.

The review takes into consideration all contractual requirements that need defining and documenting,ensuring any differences between the requirements and the tender are resolved. Comprehensiverecords of these reviews are maintained. If contractual requirements cannot be met in full, thecustomers are notified.

Amendments to contracts are controlled as above and distributed to the responsible departments.Records of reviews are held in line with site specific procedures.

These include:

Requirements specified by the customer, including delivery and post delivery requirements.

Requirements not stated by the customer but necessary for specified or intended use, whereknown.

Any additional requirements identified.

7.2.1 Determination of requirements Related to the Product

The Manufacturing Planning department is responsible to determine all requirements related to theproduct and specify those requirements on the Process Plan Master prior to submittal for QualityEngineering review.


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7.2.2 Review of requirements Related to the Product

The Process Plan Master will be reviewed prior to release for production. The customer will beconsulted and requested to concur with special requirements on specific product due to strength and/orconfiguration factors affecting fit form and function, etc.

A thorough contract review will be conducted at this point to ensure that resources are available,special requirements have been addressed and differing requirements have been resolved with thecustomer.

7.2.3. Customer Communication

The Marketing/Sales Department will normally be the recipient of bid packages from customers and beresponsible for managing the communication and interface with customers during contract

negotiations. Upon receipt of the order, program managers are assigned to provide point-by-pointresponses directly to the customer and manage the customer account.

Amendments to contracts are controlled as above and distributed in accordance with site specificprocedures.

Customer complaints are directed to the Quality Department, who are responsible for receiving,actioning and responding to customer complaints.

NORANCO INC. is committed to continual quality improvement and customer satisfaction.

Reports of discrepancies and faults are received from many sources including, but not limited to:

PLANPLAN

DODOCHECKCHECK

ACTACT

Customer requirement

7.2.1


identified

Maintainraceable records

Determination of RequirementsRelated to the Product

Determine customer requirementsFor delivery

Determine requirements not statedby the customer

for delivery and post delivery,but necessary for products intended use.

Ongoing review ofCustomer requirements.


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Customer reports, e-mails, letters, rejections, inspection reports

Warranty claims

Investigation reports

7.3. Design and Development

NORANCO INC. is not performing any design activities. All products are build to print.

NORANCO INC. only produces components to customer-supplied documents and specifications.

This section is included to maintain the AS9100 C numbering sequence only.

7.4. Purchasing

7.4.1. Purchasing Process

The initial Suppliers self evaluation questionnaire is requested by the Procurement representative inaccordance with site specific procedures, for any source which does not appear on the current"Approved Suppliers List".

PLANPLAN

DODOCHECKCHECK

ACT ACT Customer requirementImplement effectivearrangements for

communicating with customers.

Monitor communication activities

7.2.3.


identifiedMaintain

traceable recordsCustomer communication

Implement communication activities

The communication should include as a minimu

Product information, enquiries, contract handlingincluding amendments and customer feedbackincluding customer complaints


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The Maintenance of approval is dependent on the supplier's continuing compliance with the specifiedquality requirements. The continuation of approval also depends on the satisfactory quality and deliveryperformance of the supplier, as defined by the Supplier rating system. The Supplier rating system is

used to determine the level of surveillance and receipt inspection applied to individual suppliers, and isassessed using objective history of delivered goods (a score card is normally used for this purpose).

A list of approved suppliers, showing the scope of their approval is maintained and distributed.

7.4.2. Purchasing Information

The Procurement Department is responsible for ensuring that Purchase Orders reflect the completetechnical specification and any other special quality requirements applicable to the goods beingprocured. The buyer is responsible and ensures that Purchase Orders are placed with approved

companies only.

The purchase order will contain references to notify Noranco when non-conformances are detectedand to obtain disposition of nonconforming product, records retention and records disposition, right ofaccess by Noranco, Noranco customers and regulatory authorities to the supplier facilities to verify allaspects of product conformity as per purchase order requirements.

7.4.3. Verification of Purchased Products

Inspection personnel, responsible to the division Quality Manager, carry out receiving inspection for thefollowing material and components:

PLANPLAN

DODOCHECKCHECK

ACTACTEnsure that the purchased productconforms to specified requirements,

including customer

7.4.1


identifiedMaintain traceable recordsof supplier evaluations and

associated actions.Purchasing process

Evaluate and select suppliers basedon their ability to supply product in

accordance to requirements.Evaluate and select suppliers based

on their ability to supply product ina timely manner.

Establish criteria for theselection of suppliers

Maintain a register of approved suppliersPeriodically review suppliers performance

Ensure suppliers use customer

approved special process sources

Define actions necessary whensuppliers do not meet requirements


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Raw materials,

machined or processed parts,

bought out finished products

sub-contracted servicesstandard hardware

NORANCO INC. will undertake full responsibility for the quality of the product/service sub-contracted.To that effect, customer requirements will be flowed down using appropriate quality clauses.

7.5. Production and Service Provision

Note: Service provision is excluded as NORANCO INC. is not providing servicing activities for theproducts manufactured.

7.5.1. Control of Production and Service Provision

Records issued during production and stamps applied by approved personnel on manufacturingdocumentation are maintained to act as objective evidence that the process has been controlled.

Records for equipment and personnel are also maintained.

All departmental activities involved in the realization of products, materials, storage and shipping arecontrolled by the use of approved site specific procedures.

Foreign Object Damage is controlled by site specific procedures.

The Shipping Department ensures that all products delivered to customers are correctly packaged andshipped with the appropriate release / delivery documentation, in accordance with customer contractualrequirements. These documentation packages include but are not limited to a Certificate of Conformity.

Authorized Manufacturing/Production Planning documentation ensures that all features listed on thedrawings/test specifications/approved data are detailed and fully comply with manufacturing plans.

Criteria for workmanship will be specified as clearly as possible referencing as required: Standards,samples, photos, etc.

Critical items and Key characteristics will be identified and controls specified for adequate monitoring

during production.

Special processes, manufacturing tooling and verification points will also be indicated on the processplan.


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7.5.1.1 Production Process Verification

In order to validate the process used to produce the first production run of a new component, Norancowill complete a First Article Inspection Report in accordance with AS9102 specification to confirm thatthe process is capable of producing acceptable items as per design intent.

7.5.1.2 Control of Production Process Changes

Engineering/Planning changes to the approved data is executed through a Process Plan AlterationRequest.

The Manufacturing Planning activity is responsible for implementing these changes by updating theManufacturing Plan as required or necessary.

Change Records are maintained in accordance with site specific procedures.

7.5.1.3 Control of Production Equipment, Tools, and Software Programs

Production equipment is selected for specific purposes and products. Tooling requirements will beindicated on the Process Plans. The Production Manager is responsible to ensure that tooling used inmanufacturing are the ones directed in the Process Plan, it is properly stored and kept in a reasonable

state of repair and maintained throughout its life, as per site specific procedures.

PLANPLAN

DODOCHECKCHECK

ACTACTPlan production and service provisions

7.5.


identifiedMaintain traceable records

Control of production

provision Ensure availability of information,equipment, measuring devices, andrelease / post release activities

Conduct product and service activitiesin line with pre-planned requirementsMonitor production and service activities

Verify completion as plannedand authorized

Verify quantities splits andrejections

Product release and deliveryactivities


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Modifications to tooling are fully traceable through tool drawing amendments and formal records ofwork carried out. Control of Software Programs is assured through site specific procedures.

7.5.1.4. Post-Delivery Support

NORANCO INC. will provide customer support as necessary based on, and limited to, the componentsshipped for use on next assembly systems. Information regarding the activity will be collected andanalyzed, actions taken on rejected or returned items will be recorded and technical documentationupdated. Any rework or repair will be performed under instructions provided by the customer MRB,when nonconforming components are found by the customer, they should be returned for replacement.

7.5.2. Validation of Processes for Production and Service Provision

All production processes, which directly affect product quality, are identified, and

procedures/instructions produced, to detail the method of operation and the controls necessary toensure that specified requirements are satisfied.

Validation of process controls used to ensure product quality includes, but are not limited to, thefollowing:

Manufacturing and Assembly Work Instructions.

MBD models, Process Specifications together with Stage and Finished drawings.

Special processes specifications.

Operator training is performed in accordance with written procedures, to ensure that personnel who are

performing work affecting quality are appropriately trained or qualified.

To ensure continuing process capability, equipment is maintained accordingly, with support of theMaintenance Department in line with site specific Equipment Preventive Maintenance procedures.Revalidation of the process occurs if amendments to the procedures are incorporated.

Records associated with any special process carried out at NORANCO INC. are maintained inaccordance with site specific quality records procedures.


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PLANPLAN

DODOCHECKCHECK

ACTACT Establish arrangements for validatingProcesses for production andOutput verification

7.5.2

Implement

improvements

identifiedMaintain traceable records

Validation of processes forProduction provision

Define criteria for review

and approval of the processes.

Revalidate processes if necessary

Use of specific methodsand procedures

Qualify and approvespecial processes

Qualify and approvespecific equipment and personnelControl any significant operations/parameters

required by procedures/specifications,and any changes made.

7.5.3. Identification and Traceability

NORANCO INC. has established controls to ensure that all materials and components are identifiedand traceable. This is carried out to ensure traceability can be maintained for contractual,manufacturing or investigatory requirements.

All materials and components are identified during receipt, storage, manufacture, assembly, test, andshipping.

Methods by which marking is carried out and the order of precedence of information to be marked are

described within site specific procedures. The drawing specifies the relevant sections of thespecification, or any special customer requirements, describing the identification method, informationrequired and the marking position on the part.

All material received into the company is allocated an internal batch number in accordance with sitespecific procedures. This identification is retained throughout all stages of manufacture. The batchnumber contains details of the supplier's name, purchase order number, and details of the itemsreceived. This document is used to signify acceptance or rejection of the items concerned and, assuch, is maintained on file in addition to the suppliers' release note.


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When material is required to be released from stores for manufacturing purposes, the material ischecked against the manufacturing plan and drawing to ensure it is the correct specification. The batchnumbers are recorded on the manufacturing documentation, and confirmed as correct by an

authorized stamp prior to issue for manufacture. The processes governing these activities are detailedwithin site specific procedures.

All manufacturing records related to the correct identification and traceability of parts/ sub-assemblies/assemblies/units shall be retained for seven years or as directed by customers.

Configuration control of the product is specified on the work order; acceptance stamps are traceable toan individual and records maintained.

7.5.4 Customer property

NORANCO INC. has established controls to ensure that customer property is identified, verified, storedand

7.5.4. Customer property

NORANCO INC. has established controls to ensure that customer property is identified, verified, storedand protected. NORANCO INC. maintains records and reports to the customer of any supplied materiallost, damaged or otherwise found to be unsuitable for use.

Customer supplied products are received, stored, maintained and controlled in accordance with sitespecific procedures.

PLANPLAN

DODOCHECKCHECK


Identify product/ materialby suitable means

Ensure traceabilityatall stages of manufacture

7.5.3.

Implement

improvementsidentified

Mark parts asrequired

Rejected products are

fully traceable

Maintaintraceable records Identification

and

TraceabilityBill of Material

Control of acceptancemedia I.e stamps etc.

Documented

procedures

Methods of marking

Training


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7.5.5. Preservation of Product

NORANCO INC. has established controls to ensure that all materials and components are correctly

identified, traceable, stored, packaged and protected, during the manufacturing process and delivery tothe customer.

The procedures for controlling handling, storage, packaging, preservation and delivery are defined indetailed site specific procedures.The Shipping Department ensures that all products delivered to customers are correctly packaged andshipped with the appropriate delivery documentation, in accordance with customer contractualrequirements.

Cleaning methods, FOD controls, handling of sensitive products, labeling and additional specialrequirements will be noted on the work instructions.

7.6 Control of Monitoring and Measuring Equipment

NORANCO INC. maintains a documented calibration system, which covers, but is not limited to: directmeasuring equipment, fixed and adjustable limit gauges, assembly and test equipment, and productiontooling used as media for inspection. The purpose of the system is to control the calibration ofappropriate equipment in a suitable environment, indicate calibration status and maintain valid

PLANPLAN

DODOCHECKCHECK

ACTACTThe preservation of the product

Ensure preservation of theproduct and associated

documents including constituent parts

7.5.5.


identified

Identify product

Maintainrecords

Preservation of Product

Protect product

Correct handlingCorrect storage

Ensure awareness / importanceof preservation of the product

ell defined manufacturingdocumentation / work instructions

Preservation of documentation

associated with the product

Customerrequirement

Ensure preservation of special

materials / hazardous substances

Prevention, detection andremoval of foreign objects


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relationships to nationally recognized standards, including personally owned and customer suppliedequipment.

Suitable documented procedures and records are maintained by each Noranco Division.

It is the responsibility of all users to check that equipment carries a valid calibration status indicatorbefore using the equipment.

Control of Inspection, Measuring and Test Equipment procedures define the ownership responsibilitiesfor each item or equipment, which requires calibration including environmental conditions.

The Quality Manager is responsible for maintaining records of all measuring equipment requiringperiodic checks.

PLANPLAN

DODOCHECKCHECK


Suitable environment for

conducting calibration

Check calibrationbefore useMonitor calibration

Verification before use

7.6.

Implement

improvements

identified

Disposition of rejectedmeasuring equipment

Care of equipment

Rejected measuringequipment controls

Maintaincalibration records

Control of Monitoring

And Measuring

Equipment

Periodicity for calibration

of equipment

Define ownership for

calibration activities

Maintain traceability tonationally recognized standards

Documented

procedures

Training

Carry out calibration


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8. Measurement, Analysis and Improvement

ResourceManagement

Measurement, Analysis and Improvement

Product

Realization

INPUT OUTPUT

Measurements,Analysis, Improvement


Customers

Satisfaction

Customers

Requirements

Product

SUPPLIERS


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8.0 Measurement, Analysis and Improvement

Measurement, Analysis and Improvement

Customer

Satisfaction

GeneralControl of Non

Conformity

Analysis of

Data

Internal Audit

Process Control

Measurement

Monitoring

ProductConformity

Continual

Improvement

Corrective Action

Improvement

Preventive Action

7/30/2019 Quality Management System Manual_Final August 2

Quality Management System Manual_Final August 2010-1

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