Quality Manual · knowledge over the internet. Administration Office: The administration office...

Quality Manual

2

Contents

Amendment Sheet ........................................................................................................................................................... 3

About Us ......................................................................................................................................................................... 5

Vision .............................................................................................................................................................................. 5

Mission ............................................................................................................................................................................ 5

Why Us ........................................................................................................................................................................... 6

Our Partners .................................................................................................................................................................... 7

Our Location ................................................................................................................................................................... 8

Our Facilities ................................................................................................................................................................... 9

Our Staff........................................................................................................................................................................ 11

Contact Us ..................................................................................................................................................................... 11

Duty Timing .................................................................................................................................................................. 11

Health & Safety ............................................................................................................................................................ 12

3

Amendment Sheet

Revision

Number Date

Page

Number Changed By Approved by Comments

1

2

3

4

5

4

Appendix I

About ALGHAD

5

About Us

AlGhad Training Institute ( ALGHAD ) is a private training center incorporated in Bahrain with a vision to create

real opportunities for Bahrainis to enter and grow in the workforce. We aim at improving the skills of Bahrainis to help

them realize their full potential as leaders.

Vision

ALGHAD aspires to become a center of excellence in providing market driven and training in a variety of business,

IT and communication skills fields to a diverse young generation of learners in the Kingdom. The aim is to make

Bahrainis the preferred choice for corporate and institutional employers.

Mission

The mission of the ALGHAD is to meet the training needs of learners in the local community and the region.

ALGHAD aims to offer a variety of standard and customized certificate programs, diploma programs, and courses

designed to enhance professional and technical skills and address the needs for personal development for learners.

6

Why Us

• ALGHAD ’s parent company is the Modern Institute which has 15 years of track record in providing quality

education services and branches across Bahrain.

• ALGHAD provides global professional certificates from prestigious institutes in the United States and the

United Kingdom. All of our offerings are certified by the Directorate of Training Institutes affairs at the

Ministry of Labor. ALGHAD was granted its license from the Ministry of Labor in 2012 to conduct its

business as a private training institution.

• The institute provides various training programs in the areas of Business Administration, Human Resources, IT,

and Communication Skills.

Our programs are suitable for employees, job seekers, undergraduates, and high school graduates. The Institute

also has a qualified trainers educated from local and international universities and are subject matters expert in the

areas of specialization.

• The institute offers certificates that are provided for the first time in Bahrain such as the Diploma in

International Business Skills (IBS) in collaboration with the Association of Business Executives (APE) and the

Association of Business Practitioners (APP) in the United Kingdom.

7

Our Partners

The Association of Business Practitioners

(ABP) in UK is ALGHAD ’s Soft

Skills Partner

8

Our Location

Address

Building: 69 Office No.: 12 Floor: 1

Road: 1101 Block: 711

9

Our Facilities

Training Rooms: Our training rooms are well furnished to accommodate students and are equipped with various

educational resources such as smart boards and overhead projectors to enhance the learning experience.

Computer Lab: The computer lab is equipped with new computers to support the computer-based classes.

However, it is accessible to all students when not being used by a class to empower them with the unlimited

knowledge over the internet.

Administration Office: The administration office handles the whole academic process from coordinating classes

and timings to issuing certificates. It is located on the left side of the main entrance.

Reception: ALGHAD ’s friendly and helpful staff is available during working hours at the reception desk by

the entrance to assist and help you find out the answers to any questions you may have in regards to ALGHAD ,

courses, and student affairs.

Meeting Room: There is one meeting room available for the staff, students, and all stakeholders.

Prayer Rooms: There are two quiet prayer rooms at ALGHAD , one for females and one for males. Both

rooms are furnished with prayer rugs and are conveniently located near the rest rooms.

Kitchen: ALGHAD provides tea, coffee, and other refreshments to its trainees and those can be found in the

kitchen at the end of the main hall.

Type of Use Number of Rooms

Training Rooms 3

Computer Lab 1

Administration Office 1

Meeting Room 1

Reception 1

Prayer Rooms 2

Kitchen 1

11

Our Staff

Name Position

Abbas Mohammed Planning & Business Development Manager

Mohammed Abdulla Salman Human Resources & Administration Manager

Fatima Aseeri Course Coordinator

Zahera Kamal Marketing Communications Specialist

Manal Al-Mahmood Customer Engagement Support

Contact Us

Name: Mr. Taher Hamdan

E-mail: [email protected]

Web: www.alghad.bh

Mobile: 34493117

Telephone: 77115511

Fax: 77118877

Emergency Contact: 39074598

Duty Timing

From Saturday to Thursday

From 9 a.m. to 1 PM and 4 PM to 8 PM

12

Health & Safety

Health and Safety Overview

Emergency procedures in the event of a fire

In the event of fire, do the following:

Break the nearest fire alarm device

Inform the Civil Defense Department immediately on 999 providing your name and address of the building (Flat

12 Building 69 Road 1101 Tubli 711)

A person can fight the fire just in this case:

After informing the civil defense of fire.

If the fire is still small, try to combat it by using fire extinguishers available in site.

If the person is not sure of his potential or amortized ability to put out the fire he must evacuate the area.

A person should not fight the fire in the following circumstances:

Lack of knowledge of the burned material.

Lack of visibility.

Fire spreading quickly.

If the fire will block out the exits if the employee did not leave immediately.

Does not have the appropriate equipment.

The possibility of inhaling toxic smoke.

Having a sense not to do so.

When the fire alarm sounds:

Must evacuate the area and close windows and doors as you go out.

Evacuate the building and get out from the emergency operations path.

Head to the safety fire point as soon as possible.

Inform the civil defense rescuers of trapped people.

Stay abroad until the authorities announces that the building is safe.

Evacuation Ports:

The need to recognize the emergency outlets of the building.

Never use the elevator when you go out during emergencies.

Learn how to turn the fire alarm on.

Learn to recognize the warning sounds.

Play an active role in evacuation exercises.

Emergency Contact: 39074598

13

First Aid

First Aid Kit

The First Aid Kit is located at the reception office and is updated regularly. The kit is intended to be used to treat cuts,

sprains, and minor injuries.

Medical Emergency

If you have a chronic or recurring medical condition, please notify the institute through the proper form during the

registration process so we may take the necessary actions in case of any incidents. However, in case of a medical

emergency, please notify the administrative staff and they will provide the proper guidance.

14

Appendix II

Policies

15

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Learners Attendance Policy

1. Purpose

1.1 The purpose of this policy is to ensure that all students and learners at Alghad Training Institute (hereafter referred to as Alghad)

receive a supportive learning environment which enables them to achieve their full potential.

1.2 Alghad acknowledges the correlation between attendance and achievement and therefore will work on reducing the opportunities

that would adversely affect students’ achievement.

1.3 Alghad recognizes that a student, for reasons beyond his/her control, may be absent from a scheduled session. However, Alghad

expects each student or learner to be responsible for the missed work and learning opportunities.

2. Application

2.1 This policy applies to all students and learners enrolled in courses or programmes at Alghad.

2.2 It is the responsibility of the training and course coordinator to make sure that attendance reporting procedure is developed and

followed.

3. Guiding Principles

1) Students and learners are expected to attend all scheduled sessions and seminars.

2) In order to receive credit for the course, a learner must attend at least seventy five percent (75%).

16

3) Failure to attend at least seventy five percent (75%) of scheduled sessions and seminars for any course will result in the

learner’s automatic failure from the course unless they attend a compensation session to fulfill the attendance requirements.

4) Course instructors hold the responsibility of recording attendance in compliance with the procedure drawn up for the

training programme.

5) Students should arrive on time for their classes and remain for the duration of the training session.

6) Students will be considered late after 10 minutes of the beginning of the session.

7) Learners are advised and warned when there is an issue with attendance, lateness, or leaving early either by e-mail, sms or

any other means that Alghad thinks appropriate.

8) A formal attendance report should be issued to the employer or sponsor of any student whose attendance is unsatisfactory.

9) Trainers should provide learners with attendance guidelines and stipulations for compensating work and missed

assessments.

4. Definitions:

Attendance: the physical attendance of a learner in the scheduled classroom or learning space.

Learners/Students: refers to the individuals enrolled in the courses offered by Alghad.

Course instructors: refers to the facilitators of the learning and training opportunities in the courses.

5. Related Documents

- Code of Conduct

- Student Rights and Responsibilities

6. Key Dates

First Approved: 1st April 2014

Last Reviewed:

17

Next Review Date:

18

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Code of Conduct

1. Purpose

1.4 The purpose of this policy is to maintain the staff, students, the public and the government confidence in the integrity and

professionalism of Alghad institute outcomes, training, research, community service and any other services or facilities that

constitute Alghad’s experience.

1.5 As a result, this policy is to reinforce that Alghad is a model of cooperation, excellence, creativity, achievement, honesty, and

tolerance.

2. Scope

2.1 This policy applies to all staff and affiliates of the institute. It covers all the activities that staff or affiliates are involved in. This

code should be read in line with other policies, procedures and guidelines approved by Alghad.

2.2 The Policy does not claim to be able to address every potential situation and, therefore, a senior staff member should be referred

to for guidance and support in case of difficulty.


It is the duty and responsibility of Alghad Institute to:

10) maintain the highest ethical standards.

19

11) strive for excellence and innovation in its performance and activities.

12) comply with all applicable government laws and regulations.

13) manage and resource training appropriately and maintain adequate documentation about decisions.

14) be aware of conflicts of interest and address them to make sure that performance is not unduly influenced.

15) avoid involvement in any activities or actions that are inconsistent with the laws and regulations of the Kingdom of

Bahrain or the regional countries.

16) offer its courses and programmes to all citizens who meet their stated requirements regardless of race, colour, religion and

sex.

17) comply with the Kingdom of Bahrain laws and regulations in its accounting policies and procedures and maintain strong

internal controls.

18) adhere to health and safety practices and comply with the relevant government laws and regulations.

19) report any discovered case of fraud, misconduct, dishonesty, fraud, or neglect of duty to the relevant government

authorities.

4. Definitions:

Affiliates: all the parties and bodies that have links of interest or interaction with.

Conflict of Interest: the occurrence of divergence between the personal interests of a staff member or affiliates and their

professional duties and responsibilities.

Excellence: delivering the highest possible quality in training and education as well as in all the other inter-related activities.

Honesty: being truthful, sincere and direct in intentions, actions and interactions.

Integrity: the ability to act consistently and honestly in all business and training operations based on the principles, policies, and

procedures that Alghad is committed to.

Staff: all the persons appointed by Alghad regardless of their positions and regardless of whether holding full-time, part-time, or

limited-time contracts.


20

None

6. Key Dates


Last Reviewed:

Next Review Date:

21

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Complaints Policy

1. Policy Statement

1.6 Alghad Institute seeks at all times to provide the highest quality of service. It recognizes, however, that there may be occasions

when mistakes take place or dissatisfactory service is received.

1.7 Alghad is committed to investigating complaints and concerns thoroughly to resolve any possible issues and rectify any mistakes.

1.8 Therefore, staff, trainers, learners, and members of the public are able to lay complaints about Alghad courses, staff, other

students, or its administrative procedures.

1.9 The rights of all those concerned in the complaint case will be respected throughout the process.

2. Application

2.1 This policy applies to any complaint, concern or issue raised by an Alghad staff member, trainer, learner, or any member of the

public who has been or sought to be involved in dealing with the institute.

2.2 Some complaints of academic nature will be dealt with under related academic policies and procedures.

3. Formal Delegations

The office of Alghad CEO or the training coordinator have the responsibility of monitoring the complaints process or delegating it to

the staff concerned, depending on the nature of the complaint.

22

4. Principles

1) Alghad is committed to protecting the rights of both the complainant and respondent.

2) It is desirable that complaints and concerns are resolved informally though negotiation between parties.

3) Both parties, the complainant and respondent, shall be treated in a fair and equal manner.

4) Personal information related to complaints should be dealt with in a confidential manner.

5) The complaint may be withdrawn by the complainant at any stage in the process. However. Alghad reserves the right to

investigate or resolve it.

6) Alghad reserves the right not to respond to any complaint that is based on invalid information such as hearsay evidence. It will

also not respond to any complaint that lacks sufficient information because of no response on the part of the complainant to

communicate the information needed.

7) A complaint is resolved when both the complainant and the respondent acknowledge that the complaint has been properly

addressed and that the matter of complaint has been brought to a satisfactory end.

8) All the parties have the right to appeal any decisions that come out as a result of complaints and they must be informed of this

right when those decisions are communicated.

5. Definitions

Complainant: The person laying the complaint.

Complaint: A complaint is a serious problem.

Concern: A concern is a minor problem.

Respondent: The person about whom the complaint is made or has responsibility of a course, service or a unit.


- Code of Conduct Policy

7. Key Dates


Last Reviewed:

23

Next Review Date:

24

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Evaluation on Training

1. Purpose

1.10 Alghad is committed to ensuring the quality of its training and development classes. An important element of this is seeking

regular evaluations of its delivery quality by the recipients, i.e. trainers and learners.

1.11 The main objective of seeking trainers/learners evaluation of training is to assist Alghad in improving the effectiveness of the

delivery methods.

1.12 Another purpose of seeking the evaluation of training is to assist the training coordinator in monitoring the quality of the

courses and programs.

2. Scope

2.1 This policy applies to all staff members who are involved in the academic or training delivery at Alghad.


3.1 All staff at Alghad share the responsibility of conducting themselves into a manner that acknowledges the significance of

training evaluation.

3.2 Each unit is responsible for developing its evaluation process in line with this policy.


1) Every course must undergo trainers/learners evaluation of training done by Alghad, other trainers, or training assessments.

2) An exception of the above is when the class size is less than five learners.

3) The evaluation must cover at least the following three areas: the trainer, the training materials (curriculum), and assessments.

25

4) Summary reports of such evaluations should be made available in due time to the parties concerned.

5) The training coordinator should look into the data from evaluations and take any necessary action points to develop the quality of the

courses in cooperation with other staff concerned.

6) Evaluations should be conducted in a manner that assures learners’ confidentiality.

7) The results of trainer’s evaluations must be recorded and communicated in a confidential manner.


- Code of Conducts Policy

6. Key Dates


Last Reviewed:

Next Review Date:

26

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Health and Safety

1. Purpose

1.13 Alghad Institute strives to maintain a healthy and safe work environment to all its employees, students, trainers, and visitors.

1.14 This will be achieved through compliance and cooperation of all parties with all relevant good work standards, procedures and

obligations.

2. Scope and application

2.1 This policy applies to all staff, students, trainers and visitors.


3.1 It is the responsibility of all coordinators at Alghad to make sure health and safety practices are followed in their areas and

activities under their authority.


8) Alghad is committed to protecting its staff, students and trainers from injury or illness.

9) Alghad is committed to protecting its visitors to its facilities such as classes, and workshops from injury.

10) Alghad shall set out the needed arrangements in place to achieve health and safety practices.

11) These arrangements are made in consultation with the relevant units and external bodies.

12) Health and Safety arrangements are annually reviewed at least.

27

13) Alghad is responsible for managing its facilities to ensure the health and safety of individuals using them.

14) All staff, students and trainers have a responsibility to maintain a healthy and safe working environment.

15) All staff, students, and trainers are required to abide by the rules and arrangements set out under the authority of this policy.

16) Alghad should ensure that all its staff, students, and trainers receive appropriate instruction, training and supervision to deal with any

potential risks they encounter.


- Code of Conduct

6. Key Dates


Last Reviewed:

Next Review Date:

28

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Internal Audit

1. Purpose

1.15 Alghad Institute is committed to creating a sustainable environment and high quality training outcomes to meet the needs of

students and the stakeholders. This aim is critically supported by regularly conducting an internal audit process.

1.16 The internal audit process will assist Alghad in carrying out the required procedures to ensure that compliance occurs and to

identify areas of non-compliance and opportunities for improvement.

2. Scope and Application

2.1 This policy applies to all staff and all units at Alghad Institute.

3. Formal Delegations Delegation

3. 1 It is the responsibility of Senior Management to establish an Audit Committee.

3.2 The Audit committee is responsible for identifying system weaknesses and potential risks as well as ensuring compliance with

legal and regulatory policies and procedures.


Internal Audit:

1) will approve and carry out an audit plan.

2) is to appraise the accuracy, reliability, consistency and timeliness of financial, managerial and operating information of all Alghad

activities.

29

3) will review the adequacy of internal controls employed over the gathering and reporting of such information.

4) will appraise the degree to which Alghad activities comply with legislation, policies, procedures and regulations.

5) will check if risks are properly identified and managed.

6) evaluate the procedure taken to safeguard assets.

7) assess whether Alghad resources are being acquired and managed efficiently and effectively.

8) assess the completion of programmes, courses, plans and aims.

9) evaluate the procedure for ensuring continuous improvement in control processes.

5. Definitions

Audit: An official examination of the existing and applicable processes, procedures and records to assess their compliance with

the approved quality indicators and standards.

Internal Audit: A systematic and independent process to decide to which degree the institution’s practices and activities comply

with the approved policies, procedures and guiding principles.

Risk: The potential loss of value in the institution’s practices and activities. It covers operations that are related to finance, health

and safety, IT security, management, and training delivery.



7. Key Dates


Last Reviewed:

Next Review Date:

30

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Special Needs and Differentiation

1. Purpose

1.17 The purpose of this policy is ensure that all students and learners receive appropriate and fair treatment at Alghad Institute

(hereafter referred to as Alghad).

1.18 Alghad will make every reasonable effort to provide an inclusive and accessible environment for all of its students and

learners.

1.19 Another purpose of this policy is to recognize individual differences and learning styles and therefore, Alghad, shall vary its

learning and training activities to meet the needs of the learners.

2. Scope and Application

2.1 This policy applies to all staff, at all levels, and affiliates of the institute. It covers all the activities that staff or affiliates are

involved in.

2.2 The Policy does not claim to be able to address every potential situation and, therefore, a senior staff member should be referred

to for guidance and support in case of difficulty.


20) Upon accepting a student for a course or a programme, Alghad accepts the responsibility to provide appropriate and equal

treatment for that student during the course of study.

21) Alghad shall prevent, minimize and remove any barriers to participation by individuals with special needs or disabilities in

the training and learning activities.

31

22) Training coordinator need to provide training and learning opportunities that would accommodate learners with special

needs.

23) Training coordinator shall provide training and learning opportunities that would consider the different learning modes and

styles.

24) Training coordinator and trainers should provide training and learning opportunities that differentiate between students’

abilities and allow for promoting and enhancing learning for all the learners enrolled.

25) Training coordinator and staff shall make special arrangements and provide any required facilities for learners with special

needs during examinations and testing, while preserving the essential learning outcomes of the courses.

26) Operation staff shall make Alghad classrooms and premises as friendly environment for individuals with special needs or

disabilities.

4. Definitions:

Special needs: any degree of physical or mental disability.

Disability: See ‘Special Needs’

Differentiation: to recognize students’ individual needs and pacing of learning.

Learning styles: a set of factors, behaviors, and attitudes that provide general patterns to learning direction.


- Code of Conduct

6. Key Dates


Last Reviewed:

Next Review Date:

32

Policy Reference:

Version: 1

Approval Authority:

Responsibility:

Student Rights and Responsibilities

1. Purpose

1.20 The aim of this policy is to ensure transparency and consistency in expectations for students conduct.

1.21 All students attending or enrolled at Alghad are expected to accept specified responsibilities and behave an acceptable manner

respecting the rights of others.

1.22 Alghad undertakes to uphold student rights and responsibilities to reflect the training values and principles followed.

2. Scope

2.1 This policy applies to all students enrolled at, attending, or using Alghad classes and workshops.

3. Delegation

The training coordinator is responsible for taking the necessary steps for making sure that their activities and operations are in

consistence with the spirit of this policy, including trainers and students’ awareness.


1) Alghad is committed to providing a safe environment for training and learning.

2) Alghad is committed to ensuring that reports of student misconduct are dealt with fairly.

3) Students are entitled to enjoy the right of learning in an environment that is free from discrimination and harassment.

4) Students are entitled to the right of addressing any academic or training concern.

5) Students are entitled to appeal any decisions made in relation to their conduct.

6) Any person affected by this policy has the right to access this policy and receive adequate clarification.

33

7) Every student has the right to receive advice, advocacy, and support at all stages during their enrolment at Alghad.

5. Definitions:

Appeal: refers to the process of formally requesting a change of official decision.

Consistency: the ability of applying and sustaining the same rules and regulations over the same situations that have the same

conditions regardless of other variants or interventions.

Misconduct: any actions by individuals that are in violation of their responsibilities. Any such violation constitutes an offence.

Transparency: having ready and open access to any required information or decisions.

Student: any individual enrolled in or attending any course at Alghad.



- Complaint Policy

7. Key Dates


Last Reviewed:

Next Review Date:

34

Assessment and Moderation Procedure

1. The moderation will be conducted by the HoD or any other academic staff at ALGHAD .

2. All locally designed programmes will be moderated.

3. The moderation will consist of the following:

a. Review of the exam scripts and indicating the average grade to ensure that the assessment criteria have been implemented properly.

b. Ensure that the course average grade is with the accepted range or with the range of other courses pass range.

4. The moderation should be recorded on the “verification sheet”.

5. The moderation should be conducted by an external verifier as well.

6. The external verifier should record their comments on ALGHAD verification template.

7. When moderating an exam, a copy of the exam, answer key, the course outline, samples of trainees’ marked papers and other documents, if

required, should be available.

8. Each moderator should focus on the comprehensiveness, clarity, validity and difficulty of the exam.

9. All moderations should be done in no more than four weeks after the courses.

10. A report on the moderation results should be submitted to the CEO afterwards.

Complaint Procedure

There will be four phases for handling complaints at ALGHAD :

1. Receiving the complaint

2. Assessing the complaint

35

3. Actions taken to address the complaint

4. Monitoring effectiveness and reporting

1. Receiving the complain

a. All complaints will be one of the HoDs or the receptionist.

b. All complaints can be made through different modes; in person, by telephone or in writing.

c. The HoD or the receptionist must record the complaint in writing.

d. The recipient of the complaint must make sure that all the information are accurate.

e. The recipient of the complaint can advice or assist the complaint owner on the best solution if the complaint can be resolve at the same

time.

2. Assessing the complaint

a. If the complaint is related to internal issues at ALGHAD , the HoD is eligible to take any decision they think is appropriate after obtain

the approval from the CEO. b. If the complaint falls within issues related to the stakeholders, the HoD should refer the complaint to the CEO .

c. The CEO may request further information from all parties involved in the complaint.

d. The CEO will be the last destination of determining and deciding upon a complaint at ALGHAD .

e. If the complaint involves serious matters, ALGHAD may wish to be represented by a legal adviser.

f. The complaint creator will be informed about the decision related to their complaint within 10 working days.

36

3. Actions taken to address the complaint

a. The HoD can refer the complaint to another person if the complaint is related to them taking into account that the complaint is not

considered as serious. b. The HoD is expected to gather more information from all parties before taking any decision.

c. The HoD may need to meet with some or all parties in person.

d. All decision taken by the HoD or the CEO must align with ALGHAD rules and regulations.

e. All complaints will be recorded in a Complaint file.

4. Monitoring Effectiveness and Reporting

a. If the complaint is related to system issues, that may inform improvements to products and services delivered. b. The HoD will analyze the complaint register every six months. c. The report should be addressed to the CEO and should include the people concerned, the number of resolved and non-resolved complaints.

d. The number of improvement opportunities that ALGHAD has achieved so far.

37

Evaluation Procedure

The evaluation will be conducted via three phases:

1. Designing the evaluation.

2. Conducting the evaluation.

3. Analysis and Reporting.

1. Designing the Evaluation a. The purpose of the evaluation is to improve the performance of ALGHAD trainers, programmes, environment and others.

b. The HoD or a delegate is responsible for designing the evaluation forms.

c. The evaluation forms will cover at least three areas as shown in the evaluation policy.

d. The evaluation forms or tools are reviewed every six months.

2. Conducting the Evaluation a. The HoD or the delegate will explain the purpose and importance of the evaluation for the evaluators.

b. Trainers are expected to leave the training room while the evaluation is going on.

c. The conductor of the evaluation should encourage trainees to participate in the evaluation.

d. The conductor of the evaluation should inform the trainees that ALGHAD will treat their evaluation with high confidentiality.

3. Analysis and Reporting a. The HoD or the delegate should provide feedback about the evaluation results to the involved parties.

b. The HoD should produce a report to the CEO for further planning and improvement.

c. The HoD is responsible for documenting all the evaluation papers and reports.

38

Special Needs Support Procedure

1. Employers are expected to notify ALGHAD about any special-need trainees.

2. Sponsored or individual trainees are also expected to inform ALGHAD if they need any special support.

3. Trainers are expected to inform ALGHAD Management or any delegate about any special-need trainees they have in class.

4. The HoD should contact the trainees directly to identify the type of need they require.

5. The HoD should inform the special-need trainee that supporting them may require extra time or further efforts by ALGHAD and them as well.

6. The HoD is expected to inform all involved parties at ALGHAD about such trainees and confidentiality is highly required.

7. ALGHAD is responsible for providing the needed support if the trainee application for the course is accepted by ALGHAD .

8. The HoD is responsible for ensuring that all trainees have shared with ALGHAD the type of support they expect from ALGHAD .

9. Intellectual support should be provided by the trainers inside classrooms.

10. Trainers are expected to record all the individual support they provide inside the classrooms.

11. Trainers should build individual plans or activities for special needs trainees.

12. All the individual plans or activities will be documented and maintained in the course file.

39

Plagiarism Procedure

The HoD should make sure that academic honesty and integrity is a highly considered practice at ALGHAD and, therefore, all parties involved in the

training are expected to follow the plagiarism policy. The procedure for such policy will include:

1. Informing the trainers about the policy in the Trainers Manual, Quality Manual and on their employment contracts.

2. Informing the trainees about this procedure in the orientation slot of each course.

3. The HoD is responsible for sharing this procedure with trainees during the orientation slots.

4. The HoD is expected to check that all the materials provided by trainers align with this policy.

5. Trainers should report any cases of plagiarism to the HoD or any senior staff at ALGHAD .

6. Trainers should report such incidents to ALGHAD in writing.

7. HoD should investigate any plagiarism cases and maintain written reports about them.

8. HoD is expected to make a decision against such cases along with the quality advisor at ALGHAD .

9. Trainees who are accused of plagiarism will be marked “Fail”.

10. The HoD should communicate with the trainee sponsor, if applicable, informing them about the incident with the decision taken by ALGHAD .

Code of Conduct Procedure

The objective of this procedure is to maintain a common understanding of behavior at ALGHAD by all stakeholders. ALGHAD senior management

will make sure that all stakeholders are well acknowledged about this procedure which includes:

Staff & Trainers

40

1. ALGHAD staff is expected to perform to the best of their ability.

2. Staff and trainers follow ALGHAD policies and rules and regulations.

3. Work collaboratively with their colleagues and stakeholders.

4. Staff members are expected to report any misconduct incidents.

5. Staff and trainees must not impose any kind of punishment on trainees.

6. All staff at ALGHAD must not accept any gift of personal nature.

7. ALGHAD staff and trainers are expected to communicate at very professional manners with all stakeholders.

8. ALGHAD staff members understand that any type of personal interest that influences their capacity to perform their duties is totally not

accepted.

9. All full-time and part time employees at ALGHAD understand and agree that all the information they have access to are treated with high

confidentiality.

Employers & Trainees

1. Employers are expected to instruct their sponsored trainees to be very cooperative with ALGHAD management, staff and follow the rules and

procedures at all ALGHAD premises.

2. Trainees are expected to behave in a very professional manner at all ALGHAD ’s premises and with all ALGHAD ’s stakeholders.

3. Trainees should be aware and follow the rights and responsibilities policy.

4. Trainees should not disrupt any activities inside or outside their classrooms or any of ALGHAD ’s premises.

5. Trainees should not behave in violence or act in offensive manners to all ALGHAD ’s staff, trainees or any other stakeholders.

6. If trainees found causing any disruption or injury or breaking the health and safety rules, they will be warned by ALGHAD or may be excluded

from the training courses.

7. Trainees are expected to disclose true and correct information about themselves, their employers or any other required information.

8. When trainees are found providing wrong information, this may lead to excluding them from their training courses and may not be accepted in any

future course as well.

Quality Manual · knowledge over the internet. Administration Office: The administration office...

Documents

Transcript of Quality Manual · knowledge over the internet. Administration Office: The administration office...