Quality is the New Currency -...
Transcript of Quality is the New Currency -...
![Page 1: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/1.jpg)
Contact Uswww.pointclickcare.com
Copyright 2011 PointClickCare®. PointClickCare® is a registered trademark.
Quality is the New Currency: How to Improve Your QAPI Program Today
Janelle MillerSr. Product Manager, Clinical Content
![Page 2: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/2.jpg)
Thank you for joining us!
• This session is being recorded for replay• Listen-only mode during the presentation• Submit questions via the Q&A Box• Q&A session at the end of the presentation• The recording and slides will be shared
![Page 3: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/3.jpg)
Presenter
Janelle MillerSenior Product Manager, Clinical ContentPointClickCare
![Page 4: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/4.jpg)
Business Issue Summary
• Requirement for a data driven, proactive approach to improve care and the quality of life in a SNF
• Upcoming (2018) all-cause readmission penalties
• Resource constraints requiring an efficient approach to documentation and data collection
![Page 5: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/5.jpg)
5 Elements of a QAPI Program
• Design and Scope
• Governance and Leadership
• Feedback, Data Systems and Monitoring
• Performance Improvement Projects (PIPS)
• Systematic Analysis and Systemic Action
![Page 6: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/6.jpg)
Design and Scope
• Observe areas for study that are not meeting expectations
• Use data to identify problems/opportunities for improvement
• Needs to be specific – designed to target an identified issue
• Quality Improvement plan needs to be comprehensive and include all departments
![Page 7: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/7.jpg)
Governance and Leadership
• QAPI program must be led from the top
• Foster a culture focused on improvement
• Requires adequate funding/resourcing
• Must get input from all stakeholders including staff, families and residents
• Prioritize areas for improvement
• Balances improvement with resident-centered rights and choice
![Page 8: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/8.jpg)
Feedback, Data Systems and Monitoring
• Systems are in place to monitor care and services
• Data is collected from multiple sources
• Development of indicators and measures
• Need to have an identified baseline so that improvement can be measured and documented
• Improvement can be measured against established benchmarks or against internal baseline measurements
• Tracks and monitors adverse events
![Page 9: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/9.jpg)
Performance Improvement Projects (PIPS)
• Follows the Plan – Do – Study – Act Cycle
• PIPS should concentrate on a specific problem
• Information is systematically collected to clarify the issue and identify opportunities for improvement
• Uses quality improvement tools to perform root cause analysis
![Page 10: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/10.jpg)
Systematic Analysis and Systemic Action
• Provides a structured approach to determine cause(s) of an identified problem
• Provides root cause analysis to identify
• Evaluates results of interventions
![Page 11: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/11.jpg)
Design and Scope
![Page 12: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/12.jpg)
Design and Scope: Data Collection
![Page 13: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/13.jpg)
Performance Improvement Project - Analysis
![Page 14: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/14.jpg)
PIP Analysis of Most Frequent Days of Transfers
![Page 15: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/15.jpg)
PIP Analysis of Most Frequent Time of Day of Transfers
![Page 16: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/16.jpg)
PIP Analysis of Most Frequent Transferring Provider
![Page 17: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/17.jpg)
PIP: Quality Improvement Worksheet
![Page 18: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/18.jpg)
PIP: Quality Improvement Worksheet
![Page 19: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/19.jpg)
Systematic Analysis
![Page 20: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/20.jpg)
Systematic Analysis
![Page 21: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/21.jpg)
Systematic Analysis
![Page 22: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/22.jpg)
Systematic Analysis
![Page 23: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/23.jpg)
Systematic Analysis
![Page 24: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/24.jpg)
PIPS: Early Identification – Stop & Watch
![Page 25: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/25.jpg)
PIPS: Change in Condition Evaluation
![Page 26: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/26.jpg)
PIPS: Appropriate Provider Notification for Intervention
![Page 27: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/27.jpg)
Process Improvement Loop
Identify the problem or Issue
Identify Measures for Evaluation
Implement ChangesObserve practice and
Collect Data
Compare performance to Measures and
Benchmarks
![Page 28: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/28.jpg)
Questions
![Page 29: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/29.jpg)
We love to hear from you!Please take a moment to fill out our brief survey.
![Page 30: Quality is the New Currency - PointClickCarepages.pointclickcare.com/rs/740-IBO-752/images/Quality... · 2019-11-14 · Quality is the New Currency: How to Improve Your QAPI Program](https://reader030.fdocuments.in/reader030/viewer/2022040805/5e452d588f0fd7111607e82e/html5/thumbnails/30.jpg)
Thank You!This concludes our webinar
Quality is the New Currency: How to Improve Your QAPI Program Today
Additional Information:
• Web: www.pointclickcare.com
• Email: [email protected]
• Phone: 1.800.277.5889